Customer Reviews for U-Haul Moving & Storage of Les Paul Parkway

Évaluation :

5

All staff has been great to work with. I would highly recommend this facility to anyone looking to rent storage or vehicles. Jacob, the manager has been great to work with. He has employed and trained a very competent and great staff.

Évaluation :

5

We had several bad experiences with the final cost as we were told several times we would not be charged an additional day if we returned the following day by midnight. That was not the case in reality so we filed a dispute and management was very understanding and gave us the refund in good faith. Jacob really understands customer satisfaction due to clerical error and got is the refund immediately. Overall, the wrong was corrected very professionally and they took note of the feedback to take corrective action so that their employees don't mislead the actual cost of renting and return time period. Highly recommend Jacob with his critically thinking and customer centric work ethics.

Évaluation :

5

Radio dial in truck did operate correctly.

Évaluation :

5

The cab of the truck smelled like smoke, so some sort of air freshener is needed.

Évaluation :

5

I had a great experience here. The two staff members I dealt with were relaxed but professional. I had a few basic questions and I was given clear answers. Check-in at the end of the day was simple and that guy was good too. It was a long day but at least it started and ended easy.

Évaluation :

4

Competitively priced, but slightly higher than nearby storage units. Otherwise no issues

Évaluation :

5

We had a good experience with the U-boxes. We moved cross country from Washington state to Wisconsin. 6 boxes fit most of our goods from a three bedroom home with large storage shed full of xmas stuff. They recommended 5, I new that was not enough, 7 would have been perfect. We don't have children but we have xmas, halloween, camping gear,grill,wheel barrel and such. The measurements are SMALLER in the inside due to the design. Odd they were designed that way as an average couch and such may not fit. We didn't take ours so it didn't matter. To many moving blankets! 24 in each unit. 1/4 of one box was filled with unused blankets! Don't lose them, they will charge you if you even miss one they told me. Delivery, pick up, storage, final delivery went great! Had to cancel delivery 2 times due to weather conditions, just call before the 48 hours and they just switched the date. All good there. Main storage building in Wisconsin was good, got our boxes out for us two times so we could get things out. Very nice people there. All in all I recommend the U-boxes. p.s. Not sure if paying 100+ a month for insurance was a bad idea, I called to cancel it and waited and looked for the code to be sent, they never did. I didn't press the issue as I found a house and was getting ready for final delivery. Still miffed about that.

Évaluation :

5

Josh was very helpful

Évaluation :

3

The employee was not clear on expectations upon returning my truck

Évaluation :

5

The one drawback is that it is a large, 2-story facility with one (1) freight elevator. Granted everyone is not moving in or out at the same time, but I arrived with movers on the clock to empty two larger units on the second floor, and the freight elevator was being repaired. This should not have happened. You need to have at least two freight elevators for a facility of that size so if one is in repair there is at least one working. The elevator was fixed within a short while. Nonetheless, you need two freight elevators for that facility. The service elevator, which we used for a few things was waaaaay too small to be a functional alternative. Otherwise, it was a great place to keep my things secure and dry.

Évaluation :

3

Interior had some footprints. It was a little sticky, but given that it was -5 with the windchill any kind of cleaning product wouldn't have helped put the heater in the truck worked well and that more than made up for it. This cold it was a lifesaver today much needed, and appreciated the service at this location workers were friendly and knowledgeable and efficient given that I didn't pre-order a truck very happy with the service part

Évaluation :

4

Was assigned a unit that had not yet been prepared for access. It was open, had to return to office to obtain a lock.

Évaluation :

3

The pricing for this trailer vs the smaller one is out of line.

Évaluation :

5

Jacob, the store manager, is fabulous. Hard working, well trained and customer service oriented.

Évaluation :

5

Very helpful and knowledgable employees. They made the task efficient in receiving and returning.

Évaluation :

5

There was a mix up in the area of the drop off. However the manager understood what happened and realizd that it was the u-haul attendants fault. It could have been really costly, but thankfully he understood and left it go.

Évaluation :

4

The cargo van was fine, but, no one removed the snow from the windows and when I asked them to do it they said they don't have anything to clear the windows. I'm a 63 yr old female with hip arthritis and I had to struggle, in the cold, and so it myself with a car sized snow brush!

Évaluation :

4

Pick up went without a "hitch" - the drop off was a little bit difficult, as the employee at the drop off location was late in getting in and we didn't have a way to contact anyone as to what we needed to do.

Évaluation :

5

Was in and out quickly. Staff were helpful and friendly. Equipment worked flawless.

Évaluation :

4

combine some of the info/emails that are sent. I received 5 emails (6 counting the request to do this survey), plus a txt, wanting me to also use the app to check out/return...that's way to much

Évaluation :

5

Great customer service, staff was very helpful. Thanks

Évaluation :

5

Made sure it was hooked up correctly and took it off the hitch when I arrived. Great service and a great experience.

Évaluation :

2

Truck box was not clean. Dirt, mud on floor. We also had to hunt for our vehicle on the large parking lot. The counter clerk indicated it would be in one location, but then said that if it wasn't there, we would need to search for it. There were approximately 100 vehicles on the lot. It would have been nice to have important documentation presented at the counter, rather than texted to me - AFTER I was on the road with the vehicle.

Évaluation :

4

The gentleman who checked me in was thorough. I appreciated talking to a real person.

Évaluation :

5

Great customer service!!!!

Évaluation :

5

Air freshener in the vehicle the no smoking sign did not work for some people and the smell was repulsive. Had to put my own freshener in. But other than that the vehicle was clean and drove like a charm! Will definitely return!

Évaluation :

5

none

Évaluation :

4

Front shocks need work

Évaluation :

5

Online check-in made pickup easy and quick.

Évaluation :

4

Only issue we had was we were also there to move my sister's items out of the unit (they were not able to do the moving themselves as they live out of state ) but we had to wait almost 3 hours for the two pods to be delivered. Very frustrating having to wait around for the pods to be delivered.

Évaluation :

5

Everyone I came into contact with was amazing! They were kind and very dedicated to helping my out. They were knowledgeable and had excellent customer service. I highly recommend this location for your moving and towing needs.

Évaluation :

1

Not a good customer service they are mean and disrespectful

Évaluation :

5

Bien

Évaluation :

5

Made the drop off very easy.

Évaluation :

5

Danny the hitch installer was amazing

Évaluation :

3

Trailer was dirty and not swept down inside. Staff was not very friendly.

Évaluation :

5

Great location and staff!

Évaluation :

1

I reserved a 8x4 trailer without insurance and the team in the office had to upgrade my equipment to 8x5 and did not tell me there was a difference in price. They added the insurance without asking and added my old car which I do not own any longer. Worst experience with Uhaul ever.

Évaluation :

5

Second in a month we rented a truck and everything was handled properly and professionally.

Évaluation :

5

Everything went according to plan

Évaluation :

5

The young man who helped me was friendly and professional. I was there around 9:30 am. He even helped me unload our rented blankets from my car. I highly recommend this uhaul, we used them twice now. Merci

Évaluation :

3

Improve the after hours return policy. And offer near by E-85 gas stations

Évaluation :

5

Everything from start to finish went just great. Merci.

Évaluation :

4

I explained the problem and was told, this typical Uhaul protocol. Just clear the codes and send you off. If the problem persists, or gets worse, call roadside assistance. Sounds like... not my problem. I am not sure I would return to rent another vehicle. No one wants to take responsibility for lack of maintenance and putting customers in very bad situations. I can't blame the 2 works at this location if this is how Uhaul handles its customers.

Évaluation :

5

Jacob Ehr, the general manager, was professional, helpful, friendly, courteous, and knowledgeable… he answered all of our questions… got our trailer hooked up and ready to go… a 5 star experience!… thank you Jacob!

Évaluation :

5

Friendly and professional

Évaluation :

5

All good!

Évaluation :

5

Staff was friendly, professional and helpful.

Évaluation :

2

General manner was nice employee was very rude

Évaluation :

5

Overall great serve in every way!

Évaluation :

5

sweep or blow out truck

Évaluation :

4

Rented a 12' long enclosed pull-behind trailer. It rained and the trailer leaked, dripping on our item.

Évaluation :

5

Keep up the great service

Évaluation :

5

I have been to Uhaul many times in the last two months. We moved from Door County to Waukesha. I made many purchases at the Sturgeon Bay store for moving supplies. I also had help with my trailer lights. After my move, I had lights added on my Subaru at your place on Sunset. And I rented a trailer for the day. My entire experience with Uhaul was "A1". At both places the staff was polite and professional. I am 80 years old and I sometimes find young people who don't treat elderly very well. But the young men and women at Uhaul are first class. THANK YOU for always treating me politely and professional at both places.

Évaluation :

2

Don't expect a sense of professional pride in the workers. And go in with both eyes open. It's not fun to be told one price on the day you make a reservation ($.69/mile) only to pay another price ($.99/mile) because the rental takes place on a weekend. It doesn't represent a lot of money on a local rental, but it definitely feels off. Get it in writing. (But will the Friday --"weekend"-- workers be able to honor that?) And when you pay for a local rental, you have to pay for a 24-hour period of time. If you tell them you'll bring it back sooner, you don't get a discount --- but they might reserve your rental for someone else before your 24 hours are up. And then they have the nerve to tell you, "You need to return it by xx AM at the latest, because someone else has reserved it." "But it's mine for 24 hours." "You need to bring it back by this earlier time." This is company policy, so the workers don't seem to have authority to do much besides tell you what to do. So go with your eyes open and maintain some lower expectations.

Évaluation :

5

The woman that took care of my rental was friendly and helpful.

Évaluation :

1

They rent you damaged equipment then charge you for damage you didn’t do, they didn’t do a walk around to inspect the equipment or explain that you have to do it through a text message, and all of this after their employee who helps you hook up to the equipment tells me to stop backing up after I had already hit the hitch with my vehicles bumper then takes a picture of the trailer all hooked up even though it wasn’t hooked up correctly

Évaluation :

5

Please make sure the windows are cleaned on both outside and inside of vehicle.

Évaluation :

4

My only complaint is minor. When I dropped the truck off, the man in the store said I had to sit outside at a picnic table to wait for my ride. Not trying to be picky, but the lady outside originally had said I could wait in the more comfortable area inside. Would have been nice sitting somewhere without the sun shining straight at me.

Évaluation :

5

I have rented several vehicles from this location and am very pleased.

Évaluation :

5

Great and friendly staff

Évaluation :

5

This is by far the best uhal I have been to! The immense changes in the last couple years are incredible! The staff is amazing, kind, very helpful and extremely tentative to serving and helping provide help for all moving and/or storage needs! Best uhal facility in town 

Évaluation :

5

Really good customer service

Évaluation :

4

The was a small pile of dirt at the back from I don't know where, but overall when well

Évaluation :

5

Excellent facility & friendly & helpful people on the phone as well as in person. Wouldn't hesitate to use U-Haul in the future.

Évaluation :

5

I cannot speak more highly of this U-Haul location. They provided incredible service and their manager was excellent.

Évaluation :

5

I think the staff at this location might be the best I've ever dealt with at any UHaul. They really went above and beyond. Super thankful

Évaluation :

5

Jacob, the manager, and his team were very helpful in explains the best storage sizes to fit my needs. They were very patient and explained everything about the storage facility and how to access it easily. Overall, I'm very pleased with choosing UHaul for my storage needs. Thank you, Jacob and team, for making this a good experience.

Évaluation :

4

Only issue with rental was the sliding door on the back was almost impossible to open, almost caused a hernia trying to open and close it The storage unit I rented wasn't as clean as I'd hope it'd be, there was mud in the floor and dirt on the ground, but that's to be expected. This is just cleanliness preference.

Évaluation :

5

Customer Service was over the top! Never experienced such courteous, helpful personnel anywhere! Thank you to Jacob, Brennan and Danny for each of your contributions and kindness in helping me throughout the day.

Évaluation :

3

Not sure yet, I'll answer that in a few months when i Pico up my items from storage

Évaluation :

5

Really like that it's enclosed storage so weather is never an issue. Facility is always very clean and appreciate that someone is there if I have issues or questions.

Évaluation :

3

When I called the day before to confirm my reservation I was told they didn't have my reservation. When I went in to the office, staff found my reservation right away.The staff was friendly but extremely busy and distracted. While just giving my contact info, we were interrupted numerous times. While giving a phone # we were interrupted three times! Check in was a mess and took forever.

Évaluation :

4

Door #2 didn't seem to close but it was not an issue for us.

Évaluation :

5

Danny did a great job

Évaluation :

5

Jacob is an outstanding person and manages very well! He keeps a very clean facility and he is always friendly and helpful. We will certainly recommend this location for anyone that we talk to.

Évaluation :

1

Did not like move

Évaluation :

5

Jacob is the man, I would recommend to rent trailers, a storage unit or anything else; they helped make our move from Colorado very smooth. Great work, thanks again!

Évaluation :

5

excellent staff service, recommendation and instructions for use, prices, services, clear and precise communication

Évaluation :

5

Stored for over a year during a hectic time and the prices weren't too high.

Évaluation :

5

Volvería a Rentar ahí buen almacén

Évaluation :

5

Manager and staff are very easy to talk to and extremely helpful! It would be helpful if the storage area was open a little bit later but we also could've planned better.

Évaluation :

5

The Staff was hardworking and great. I will be renting again.

Évaluation :

4

The staff is great. My problem was with the air conditioning going out in the middle of the summer, it literally melted some of my stuff.

Évaluation :

2

If a person moves out in the beginning middle or end of their billing cycle you should not get to keep my money if I moved out three days after my bill was paid.

Évaluation :

5

Jacob was excellent.

Évaluation :

5

Jacob and the ladies at the desk were fantastic

Évaluation :

5

Great place to store! Would 10/10 recommend to all friends and family.

Évaluation :

4

There were a few times where it wasn't lit well, but otherwise, it seemed safe and secure.

Évaluation :

5

I was blown away by the services and professionalism of the uhaul facility and its staff. Very clean, convenient and EXCELLENT ALL AROUND!!!!!!

Évaluation :

2

Manager never answered emails or phone calls or voicemails left to him. They had horrible customer service. Anytime anyone asked for manager when going into the building they would always say his gone or not reachable.

Évaluation :

5

The Staff was awesome and very helpful

Évaluation :

5

Perfect for our needs.

Évaluation :

5

All of my experiences with U-Haul, from moving supplies to renting a truck to renting a storage unit, have been fantastic. I'm actually sad I won't need its services anymore. I've been really impressed with the customer service in the four locations I've used, three in TX and one in WI, and Jacob and his team were particularly great.

Évaluation :

3

The app should not have a move out option for the storage locker if you need to come in to cancel it. The app doesn't tell you that you need to come in, it just says processing order. This U-Haul location is nice and the employees are very helpful, just the app needs some work.

Évaluation :

4

Current staff is friendly and helpful. Have dealt with some in the past who are not. Do not remember names.

Évaluation :

5

Nice facility and experience

Évaluation :

5

Seamless reservation and access process. Never needed to see anyone in the office. Access was easy, the facility is well-lit and easy to access. Would choose U-Haul again should I need a storage unit.

Évaluation :

5

The manager, Jacob, went above and beyond to make sure I had a good understanding of how to enter and exit the facility, as well as accessing my unit, and the supplies offered throughout the facility to assist with moving.

Évaluation :

5

Everyone was very kind & helpful. Thank you for making this experience less stressful with accommodating my needs.

Évaluation :

5

Personnel amical

Évaluation :

5

Recently moved from South Carolina to Wisconsin. We rented the truck in Gaffney, SC and returned it to the Les Paul Pkwy facility in Waukesha WI where I rented a storage unit. UHaul personnel at both facilities were top notch, friendly but professional. Storage unit area is very secure, well lit and clean. Well done.