Évaluations des clients U-Haul Moving & Storage of Les Paul Parkway

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Les Paul Parkway

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Thomas H. le

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Le client n'a pas laissé de commentaire.

Douglas N. le

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Le client n'a pas laissé de commentaire.

Michael James M. le

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These comments are for the DROP OFF LOCATION, which is not a choice shown above. The personnel at the drop offf were abusive, uncooperative and threatening. they used abusive language and lied about who worked at the facility, non-uhual personnel were directing equipment movement.

Roger C. le

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Le client n'a pas laissé de commentaire.

brian c. le

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The staff was friendly and knowledgeable.

Jeff R. le

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Nothing really!!

Emily N. le

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The store layout was confusing to all who walked in. While we waited we were asked by several customers what they should do.

Jacob M. le

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Le client n'a pas laissé de commentaire.

Karl E. le

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Le client n'a pas laissé de commentaire.

Stephen R. le

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Your new manager was great. He said he was new to the store. He's a good one!

Stacey A. le

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Love that everyone I deal with is friendly, knowledgeable & helpful. I typically do my research before doing anything but renting with U-Haul is so easy anyone can walk into this building & be setup & back out in no time! Keep up the great work!

Michael J. le

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Oldest dirtiest trailer I have ever rented

Alfred D. le

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The service is poor, not enough people to attend to customers, the process is slow. I don't feel comfortable allowing your employees to take pictures of my driver's license.

Jennifer W. le

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After hours drop off

Keric D. le

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Le client n'a pas laissé de commentaire.

Paul S. le

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your employees need to be trained better on your computer program. He didn't know his way around the program very well and keep needing assistance from a co-worker When I dropped off the trailer at another facility in the Waukesha area i noticed that the trailer numbers didn't match. I also received a call from another facility in Oconomowoc that I was to return it there when I told the Les Paul Waukesha store that I was returning it to the Manhattan dr store in Waukesha. It all did work out but better training it think is needed. Thanks.

CHAD J. le

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The trailer leaked in the back by the door.

Peter S. le

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Le client n'a pas laissé de commentaire.

Dylan W. le

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Le client n'a pas laissé de commentaire.

Micheal M. le

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Le client n'a pas laissé de commentaire.

Brian H. le

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Only one employee working on a day early in the month and a holiday weekend.

Paula D. le

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Le client n'a pas laissé de commentaire.

Brian B. le

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This is a huge facility, but it doesn't seem to be staffed well enough to keep up with the demand. They did a great job for returning our equipment from a one-way trip.

Kyle B. le

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Always very slow when checking in and out at this location. Standing around and waiting for 30+ minutes is a normal occurrence at this location..

James M. le

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Le client n'a pas laissé de commentaire.

Gregory U. le

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I checked in and dropped off with the app. There was only one small problem. There was one point in the process that required a live agent to review and approve the rental. The wait was 7 minutes. This doesn't sound like a long time, but when you are in the middle of a move, this time sitting there waiting is EXCRUCIATING. I would suggest finding a way to turn 7 minutes into 1 minute.

Jelena S. le

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Nice polite staff , quick service. Bravo

Kyle B. le

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Le client n'a pas laissé de commentaire.

DeAnn or Joe H. le

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When I entered the store the employee there did not address me. I had to walk around a wall of products to get to the register. Then when I got to the register she told me to “ give her a minute”. She went into a door marked employees only. When she came back she told me to go where “he@ went to drop the trailer. I have no idea who he was or who she was talking to. She never made eye contact. I went outside, found someone in the parking lot and we left. NO customer service and she acted like I was a huge inconvenience. Sorry that I am the reason for your paycheck.

Ronald W. le

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We were glad to hear newer truck! We were travelling a long distance.

Douglas B. le

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Le client n'a pas laissé de commentaire.

STEVEN R. le

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Stop treating every customer like they are going to engage in criminal behavior by renting a truck.

Timothy P. le

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Le client n'a pas laissé de commentaire.

Kolleen M. le

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Would give them a zero rating if I could. Would never use them again. Didn't get the equipment they told me I was going to get ( when I asked them the difference between a 4x8 in-town trailer, and a 4x8 trailer for going a longer distance, I was told the out-of-town/distance trailer "was newer, thus was more equipped to handle distance due to the frame and tires" and that was why the price was higher. I would've like to return it to the same location, but was told I couldn't, and that my return destination would be told to me sometime during my rental week. I was given a trailer which said right on it "one-way and in-town" and 55 mph limit...even though I needed to be on roads with a 70mph. I was given incorrect information multiple times. When I wanted to shorten my rental by 1 day, I called the week before and was told they would adjust that at the time I pick it up. Kayla Moore claimed there was no difference in price, because she had given me 1 customer courtesy free day. That was 100% untrue, she just couldn't figure out how to change it in the computer. These are only 2 of the 4 lies she told me. I wish I would've thought to videotape Kayla Moore at the return (which did end up being the same location), because her answers were so inaccurate and inconsistent, that it was almost comical, if it hadn't been so annoying. I deal with a lot of customer service reps due to my profession, and I would say she is one of the worst, I would buy a trailer before ever using this location and I will warn everyone I know to stay away from U-haul and will post this review on their site.

Paul T. le

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Le client n'a pas laissé de commentaire.

Robert G. le

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Le client n'a pas laissé de commentaire.

Chris S. le

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Le client n'a pas laissé de commentaire.

vicki r. le

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Very efficient!

Daniel B. le

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Le client n'a pas laissé de commentaire.

Patrick P. le

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Le client n'a pas laissé de commentaire.

Brad S. le

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Le client n'a pas laissé de commentaire.

MARY M. le

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I’ve successfully used U-Haul on many occasions! This was by far the worse experience. I was quoted a price on a size trailer my vehicle could NOT tow. On day of move to find out I HAD to come up with $550+ gas to rent a truck instead! VERY DISAPPOINTED!

Stephen J. le

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This location was very nice quick and friendly. The location we were supposed to have a guaranteed pick up in west allis was awful slow and rude employee. When asked why we didn’t receive a call that the trailer we needed was not in they said “I don’t know” and told us if we wanted a trailer we had to drive out to waukesha. Would never recommend this location or having to deal with customer service. Spent 25 minutes on hold before them telling me I had to call back tomorrow and spent another 25 minutes being transferred from one person to another to be told if we wanted to drop off our trailer where we were originally supposed to pick up our trailer and most convenient for us it would cost us $170. I don’t think so. Poor customer service from u haul overall. Would never use again unless we absolutely had no other choice! Funny they never sent a survey for the reservation in west allis that THEY canceled to review!

Ginesa S. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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Le client n'a pas laissé de commentaire.

Curtis M. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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Thank you

Lance T. le

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I had to pick up the equipment from another location and this location called me and checked to see if everything went ok. That's awesome!

QUINN M. le

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Customer service is non existent. Waited in line for 40 mins to pick up my online reservation. One guy behind the counter helping a line of customers while other pony tailed yahoo is out riding his bike and smoking a cigarette. Look at the google reviews of this location....I'M NOT LYING!

Samuel P. le

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Team was great. App return was annoying and overly burdensome on the user. Otherwise would use again and just return during business hours.

Maria M. le

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Le client n'a pas laissé de commentaire.

Gretta B. le

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The price listed on the sign in the store said the truck as for $39.99 I was charged over $60 and only had the truck for 2 hours. Very disappointed.

Rebecca G. le

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Le client n'a pas laissé de commentaire.

Lothair L. le

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This time it went very smoothly... in the past, there were not enough staff at the facility to handle all the people renting equipment and I had to wait a long time. I will rent a trailer again in the future as needed. Very convenient location.

ERIC R. le

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Customer service and equipment

Joseph I. le

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Le client n'a pas laissé de commentaire.

michael d. le

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Le client n'a pas laissé de commentaire.

maureen i. le

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Easy access, I was able to take care of the 8tems stores there

Mary N. le

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Le client n'a pas laissé de commentaire.

josh w. le

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Le client n'a pas laissé de commentaire.

Jacob S. le

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Extras that I paid for were not in the truck. The young man at the counter did not have me sign any paperwork. He took my name and said I'll go get the truck. He pulled it up and I met him outside. I asked if the truck had everything in it? He replied, yes. I also asked if there was anything else I had to do? He said you're good to go. So I hopped in and drove off. As I was driving home, I thought about how we didnt check the truck for damage. This was my first time renting a truck in almost a decade, so I thought maybe things changed. After I got home I opened the truck and found that it was empty, none of the extra things I paid for were there. I called customer service immediately and the lady that answered was not welcoming at all. I also asked her about checking the truck for damages. She told me it was my responsibility and I signed a contract. She got loud and started lecturing me about how I should know what is on the contract. Eventually she refunded the money for the missing items. It was one of the worst experiences calling a customer service center I have ever experienced.

David L. le

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When customers are waiting your employees should come out of the back room and help. This is my second experience with the same issue. I had my fingers crossed it was not busy or I would have left.

John L. le

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Le client n'a pas laissé de commentaire.

Sheri J. le

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Le client n'a pas laissé de commentaire.

Wilson W. le

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Le client n'a pas laissé de commentaire.

jerry a. le

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Continuing doing what you are doing. Great and friendly service, matched by quality work.

Stuart S. le

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One, be sure pricing is accurate. Mine was over $100 too high initially. Second, maybe a sign by gas tank to show miles per gallon to make estimating gallons to add easier, or just have trucks always full.

STACEY A. le

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There was a little bit of a wait for dropping off as there was only 2 employees working at the time but other than that the overall experience was great!

daniel t. le

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Le client n'a pas laissé de commentaire.

Alan L. le

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To begin with, I was booked to have the truck on SATURDAY, and had booked movers, etc. for later in the afternoon. When I arrived at the pickup site there was NO TRUCK. The local broker and UHaul spent an hour trying to find me another truck, but could not. So I booked one for the next day (I had to re-arrange my movers in WI AND in IL, my destination(2) The next day (Sunday) at the UHaul cente4r in Waukesha, WI, staff couldn't find the key to the truck I was supposed to have, so moved another truck over to the side for me to use...told the staff person I would wait in my car just behind him till he was finished....he moved the truck and then went to help ANOTHER CUSTOMER! He knew I needed to hook up a car dolly and was awaiting his instruction...I HAD TO GO FIND HIM to complete the transaction AFTER he had finished with the new customer. (2) a car towing trailer had been left BLOCKING all the car dollies, so I had to help the employee move the very heavy trailer, and I am partially disabled from spine issues (3) I finally got the truck and dolly and pulled them over to near my car so I could load the car. I had left my car parked in the truck parking lane, as earlier I was awaiting instructions from the employee who left me. As I was preparing the dolly to pull my car onto it, a person who seemed to be the day's manager, a Mowhawk-style haircut with a short pony tail in the back, basically snapped at me and said he could not have my car being parked in the truck lane.....when I explained to him the very obviously fact that I was getting ready just then to move the car, he repeated himself that he "just couldn't have it in the truck lane" in a very rude manner....he seemed to not COMPREHEND what I was doing at that very moment!! I have spent my life in "customer service" jobs, and his attitude was at the BOTTOM of the barrel in customer service.....how does he stay EMPLOYED???......(3) in the afternoon a female staff person called me and asked for the number of the truck (which I found on the key). Apparently they hadn't even taken the number of the truck they had given me!! I was supposed to be given the one with the missing key!! (the next day (yesterday) there was confusion in checking my truck in at the Uhaul Storage facility in Bloomington, IN. Apparently the Wisconsin people had given me one of their LOCAL trucks! The very nice manager in IL said (after I had waited for a resolution to the check-in) that UHaul would have to do an internal transfer of assets, and the truck I had would now become a LOCAL truck for IL!! ..................50% or more of the times I have HAD to use UHaul, I have had some kind of problem: mechanical, no truck, booking issue, etc. I NEVER want to use UHaul for more than a simple in-town trailer, etc, and I have moved cross-country many times and have had experience with ALL the truck rental companies. Your reviews ONLINE are as bad as they are for good reasons!! Consumer surveys consistently show that UHaul truck

dan m. le

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Le client n'a pas laissé de commentaire.

Holly b. le

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Le client n'a pas laissé de commentaire.

Kenneth A. le

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Le client n'a pas laissé de commentaire.

steve y. le

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Le client n'a pas laissé de commentaire.

Glenn K. le

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I had to go to three U Haul locations before the third operator gave me a number to call and sent me back to first location.

Frank S. le

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Cruise control!

kim h. le

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Le client n'a pas laissé de commentaire.

josh C. le

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Le client n'a pas laissé de commentaire.

Alfred D. le

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Le client n'a pas laissé de commentaire.

tammie c. le

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Moving blankets were wet and musty. We could not use them.

TRACY C. le

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Have your employees listen to the customer and act professionally. Never have I witnessed such horrid customer service in my life.

CODY S. le

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I went on the 1st of the month which also happened to be a Saturday and busy moving day. This location had only 2 employees and I waited in line for 45 minutes to get a trailer I had reserved the day before. Employees were clearly flustered due to the amount of customers and in turn did not provide much of any customer service.

Karen D. le

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The 2 ladies working this morning were busting their butts!! You should have another employee to get the rentals for the customers. It took too long to get checked in and have them go out to pull up the vehicles or hook up the trailers. 2 check in people and at least one for the outside work would speed things up. Especially on a busy Saturday. There was also a long line for returns. Very polite ladies and clean facility.

tom O. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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I believe the 24 hour “rule” you put on your rentals for the end of are quite ridiculous. Seeing as most people end up essentially being homeless on the last day of the month, it leaves a lot of people trying to pull trucks out of their hat to either move in earlier and camp outside the front of their new house and protect their belongings all night. Even though you guys fairly price your rentals, I am strongly considering taking my business elsewhere next time so I’m not forced to go the extra 100 miles to find somewhere to put my things. The only reason I didn’t leave a 1 star is because the employee name Ben at the Les Paul Prkway location, he really saved the day because I was very displeased with everything else.

Ivan D. le

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Got in and out in a flash. Very happy with customer service.

Anton B. le

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Le client n'a pas laissé de commentaire.

Mike L. le

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My trailer was due at 9:00am and I asked if I could extend my time a few hours. I would have happily payed extra as I was in Eau Claire and needed to leave at 4:00am in order to get unloaded and return the trailer by 9. I was told that this was not an option both on site when I rented and after a phone call the next day asking the same question. Was told there was no option as someone was picking up my trailer at 10:00. When I returned it, I saw over a dozen trailers on the lot. I find it hard to believe that all of them were rented and would be picked up by noon or 1:00 (how long I extra I wanted to keep mine. This was very disappointing and I felt like I was either lied to, or little to no effort was given to help me.

david c. le

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Le client n'a pas laissé de commentaire.

lawrence d. le

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to slow to check in need more reps at the counter

Alan W. le

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Walked into the store to drop off a trailer on Sunday afternoon and could not find anyone in the store. Called out to see if anyone one was there. No response. Finally tracked someone down in the backroom where he was on his mobile phone. When I asked if I could get some help, he replied very rudely that he would be out shortly. After several minutes he finally came out. When I asked him where he wanted me to put the trailer, gain, his rude response, was "by the other ones, where do you think it would go". Overall, a very poor customer experience. He clearly did not want to be there and did not want to help any customers.

Julia H. le

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Le client n'a pas laissé de commentaire.

Mark P. le

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Location is charging me for additional mileage!!!! After forcing me to rent from location 90 miles away, UHaul has nerve to charge me for additional mileage. Poor communication on their behalf. I will be filing customer complaint

joanne s. le

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Le client n'a pas laissé de commentaire.

Sandeep D. le

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I was disappointed at being charged 7$ for fuel charge even though I just drove 5.6 miles in total. At checkout the lady told me that the fuel gauge will be between 1/4 and 3/8. When I started to drive it was between 1/4 and 3/8 but closer to 1/4. After driving 5.6 miles it may have moved just a bit more towards 1/4. But uhaul charged me 3/8 at checkout and 1/4 at return and charged me $7+ which is ridiculous for a 5 mile drive. Will never rent again in this manner.

Sheri J. le

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Le client n'a pas laissé de commentaire.

Joel B. le

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Prompt courteous service.

Erin S. le

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The employees were very accommodating, however they were short staffed.

Matthew E. le

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Make the overall experience for first time customers easier, better direction/support.

Ned A. le

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Can't think of a thing to improve. ALL parts of this activity went well, including the interaction with the staff.

Dennis N. le

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There were two associates working at the times that I was on site. Both were very busy with many clients to take care of. It was raining also. Both young women were positive and very pleasant during a very hectic time.

Kyle O. le

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Le client n'a pas laissé de commentaire.

Timothy r. le

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The older man on the desk was slow and didn't seem to know the system

Amy C. le

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Le client n'a pas laissé de commentaire.

vicki r. le

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Le client n'a pas laissé de commentaire.

Sandy A. le

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Le client n'a pas laissé de commentaire.

COURTNEY J. le

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You need more people working on a Sunday morning in May in peak "move home from college" season!! We waited 45 to be helped and receive our equipment. The man working had mediocre customer service skills, at best, and he had chew in his lip, which is not only disgusting, it's incredibly unprofessional. We will never rent from this location again, and we will absolutely tell others about our experience.

Anne F. le

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We appreciate this location working with us to fulfill an order we placed in LaCrosse that cancelled on us the night before moving day. I’m am disappointed with Uhaul on line ordering. I ordered a small truck 3 1/2 weeks ahead of time and received a call at 5:00 the night before saying they did not have a truck for me. What is the point of a contract and paying ahead of time if Uhaul can cancel less than 24 hours before pickup? Thank you to the Waukesha location for coming through at the last minute.

Frank S. le

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The first reservation was made over a week ago for the pickup in Madison at 9:00 AM one way to Waukesha. I was informed the Thursday before the truck would not be available until 4:15 PM at the Verona location. Took me 3 phone calls and waiting for a customer service person about 20 minutes each time to make new arrangements.

BONNIE O. le

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Lines were a little long...maybe more cashiers. Overall a very positive experience!

Richard V. le

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Le client n'a pas laissé de commentaire.

James B. le

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Le client n'a pas laissé de commentaire.

Kelly B. le

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Le client n'a pas laissé de commentaire.

bonnie w. le

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Your service dept were very friendly and helpful. They also were fast and efficient. Can't think of anything to improve on

Itzhak L. le

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Bad customer service The worst phone service I ever met in my life.

Thomas K. le

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Give your employees a better computer system that does not have any issues. Both times I have used this location, the representative using the computer have experienced delays during the "check out" process.

Elijah M. le

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Fast and easy

CHRISTOPHER Z. le

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Ben is great! Truck was a bit rough / old, but it served.

Charles C. le

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When I returned the equipment, it was not properly checked in by the attendant....and was charged the full amount scheduled, even thought it was brought back 2 days early. I had to call to get this corrected.

Greg S. le

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Le client n'a pas laissé de commentaire.

Steven B. le

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Waited in line to rent a trailer. Saw 12 trailers in the lot. Was told all of them are booked and im out of luck. Went out to my car and got on the uhaul website and rented the same trailer the owner just old me was all rented out. I came back into the store and told the owner and he said ohhh. I see someone canceled. What? Everyone canceled. When i questioned the owner about it. He told me to "Calm down buddy" What?????????? Then gave me shit for not wanting to give a second phone number to him to rent a trailer. Not only does he have my phone number. My credit card number, my address. He wants a second phone number. Like a dumbass. He did not realize i gave him uhauls phone number. Then he wants to know the name of the second phone number. Got mad at when i Said Donald Trump. Then told he he needs to know this cause hes renting me a $15,000 motorcycle trailer. the $2,000 trailer hes trying to tell me is $15,000. I asked him for safety on the motorcycle trailer. If i have to give second phone number. Then i should be able to get safety records on the trailer that is going to carry my $20,000 Harley Davidson. Then i get another " Calm down Buddy" I will never recommend uhaul to anyone.

David T. le

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Excellent customer service.

Jeff B. le

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Better staff training. The 2 times we have rented from this location we had reserved our rental online as well as completed the express checkout option. The first time we waited for about 20 minutes in store where the staff member asked us all the same questions we had already answered on the website. This most recent time we arrived to pick up a car tow dolly only to be told that our GMC Acadia with a 5,000 lb tow hitch could not haul a compact Ford Focus. It was only after my husband insisted that we checked that first through the U-Haul website that the staff member tried again to find out it was okay. It was also disappointing that the staff member felt it was okay to bad mouth a customer who had just left the store to my husband. It left us wondering what would be said about us after we left. If we have the need to rent again we will be choosing the Uhaul store option on West Ave.

michael r. le

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Le client n'a pas laissé de commentaire.

Jean R. le

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The location, vehicle, and workers were great. Everything was perfect in picking up the truck. But, when making the reservation over the phone, there were mistakes in location and time that showed up in my text and email confirmations that I had to make additional calls to straighten out.

Rachel D. le

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Le client n'a pas laissé de commentaire.

Susan H. le

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Le client n'a pas laissé de commentaire.

Douglas S. le

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I was disappointed that the interior of the pickup truck was so dirty and grimy. We had to stop at a gas station to clean the INSIDE front windshield. Smelled of cigarette smoke and even had burns in the seat cushions. Truck had only 15K miles yet had a mis-matched tire which caused the tire pressure monitor system to flash a diagnostic the entire time. It appeared to me that this location had multiple pickup trucks available for rental; don't know why this truck was chosen. Clearly wasn't ready for a nice rental experience.

Luke A. le

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Le client n'a pas laissé de commentaire.

Julie S. le

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Immaculately clean!

ED L. le

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good job all around

Frank G. le

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Was absolutely awful, hopefully customer service, took forever, would not recommend. The staff was arguing with each other and neither of the only two workers there knew what was going on.

James H. le

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Le client n'a pas laissé de commentaire.

Sandra S. le

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The person who hooked up our trailer didn't hook up the chains, I just happened to notice it when I stopped for gas, I even asked before we left - "is it all ready to go?" and he replied yes. Also, the trailer was on an incline and when he tried to hitch it, it almost got away from him. I guess, I wouldn't have parked a trailer on a hill like that.

Bruce B. le

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Le client n'a pas laissé de commentaire.

David B. le

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The employee failed to reschedule my appointment when I called. When I arrived it was a different employee who didn’t seem to care about the major inconvenience that was created. They didn’t or wouldn’t look up my warranty information in they’re system. I only got results when I emailed your customer service department and you provided me the information I needed. But I still have to have my equipment looked at. I hope nothing happens between now and then because there will be follow up call and email. Thanks for assisting

Steven S. le

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Le client n'a pas laissé de commentaire.

dan m. le

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Le client n'a pas laissé de commentaire.

andrew s. le

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Le client n'a pas laissé de commentaire.

Mark H. le

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The person who checked me out was incredibly inconsiderate of my time

Robert L. le

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Lot's of options at this location

kenneth S. le

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Le client n'a pas laissé de commentaire.

Nancy S. le

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Le client n'a pas laissé de commentaire.

Whitney M. le

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Nothing keep being awesome

Samantha W. le

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I was over charged and they won’t respond why. There were blankets open and an in the back of the truck when I received it, half which were wet, which I had to argue to not be charged for. Not sure they looked at or cleaned out the truck after the last person used it.

vicki m. le

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This was the first time we used UHAUL and we had the best experience. We were greeted at the door at 7 am by a friendly smiling employee. He was very helpful. The truck was very clean and worked well. When we returned the truck, we were once again greeted at the door by a different employee who was also very friendly. We would definately recommend this location. Thank you for the great customer service.

Matt E. le

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Le client n'a pas laissé de commentaire.

Al T. le

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Le client n'a pas laissé de commentaire.

judy r. le

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Le client n'a pas laissé de commentaire.

DONALD J. le

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Speed up you service. Add more employees to service customers and take phone calls. When I reserved the vehicle I was delayed by several phone calls and other customers. Same with picking up the vehicle and returning it.

Kevin G. le

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When we arrived to pick up the truck, the manager said "Oh we just have to put some air in the tire". Bad omen for what happened. I think they knew they were giving us a lemon as we returning to a different location.

Robert K. le

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Lee Garcia does an excellent job.

AMBER H. le

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When I called to reserve a pickup truck the day before I needed it, it took 12 minutes. I waited that whole time, and it still wasn't set up because when I went in the next day to pick it up, my name, information, or appointment wasn't even in the system. Service was extremely slow. Communication was horrible, and ended up waiting 45 minutes to leave the UHAUL parking lot. Management looked sloppy.

Steven R. le

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Great customer service. Glad that a uhaul rep hooks up and checks that equp is functioning properly.

Michael K. le

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Service was very slow. When dropping off the vehicle, no one met us outside like the sign at the return line says to. We went inside and waiting again for someone to come to the desk. Was directed to wait outside and it took about 10 minutes for someone to come out there. At that point they took their measurements and walked away without saying anything. They also charged me for going 8,000 miles when I only went around 30 to 40. I was never told what my final charge would be since again they just walked away.

JOAN S. le

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Le client n'a pas laissé de commentaire.

Jackie Z. le

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Le client n'a pas laissé de commentaire.

rick k. le

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Very happy with the experience. Good customer service people. Reasonable charge rate.

joseph e. le

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Le client n'a pas laissé de commentaire.

Matthew B. le

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Le client n'a pas laissé de commentaire.

KRISTINE C. le

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No suggestions. Personnel were helpful and courteous; everything I needed was in stock.

NICOLE B. le

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I used the self-check in feature and it was not as smooth as I hoped. I was supposed to get my truck at 8am, but even though I arrived on time, I didn't pull out of the parking lot until almost 8:40am because of issues with the app. I was also missing furniture pads that I paid for in advance, which required me to use personal blankets during my move.

Nicholas H. le

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Service was awesome

Mary D. le

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We reserved for 12 noon . The young man said should have we should have called to inform you’d be late ( literally on the road driving) . Not sure I understand why it’s a big deal .... moving Isn't a science formula especially when driving through a big city . it would have been “nicer” to understand the big deal ? I’ve used haul and will again

Steven C. le

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All went very well! My thanks!!

chuck s. le

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Inside accessibility great during inclement weather is very helpful

Abhijit D. le

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Even if my U-box delivery was delayed, the staff were very helpful and friendly they gave me access to my u-box so that I can grab some of my necessary items. Thank you u-haul .

karol a. le

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The guy that works there was super great! He was kind and helped me through the whole process.

Kathi B. le

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The manager was very friendly and very helpful I wish I would of come to u-hale sooner for a storage unit. So much more security than where I was at.

Employment Readiness S. le

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Easy to get in and out of. Only negative is that our unit is so far away from the entrance and there are multiple units with reserved tags on them, but no locks. ??

mike o. le

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All around painless experience.

Stephanie G. le

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The best storage facility I've used. The facility is great, clean, easily accessible, and safe. I love that it's indoors and temperature controlled. Excellent service, staff are friendly and helpful.

Dawn o. le

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The lights did not go on directly in front of our unit... But was very clean and secure

Alex H. le

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Very helpful, a pleasure to deal with and answered all our questions.

patrick d. le

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Thanks

Kent P. le

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Thank you Mr. Lee for being flexible with my move in request while under construction.

Sean D. le

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Great service, great employees.

MELISSA P. le

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They only cleaned their bathrooms maybe once a month. They were nasty and out of soap and paper towels for a majority of the time I had my storage unit. Everything else was fine.

Robert H. le

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Very nice facility and staff

Robert H. le

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Very nice facility and staff.