Le client n'a pas laissé de commentaire.Joseph W.
Customer Reviews for U-Haul Moving & Storage of Les Paul Parkway
Pour nous contacter
Waukesha, WI 53186
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jeffrey R.
Maybe more employees so the wait is not so long....would be GREAT...!!!!!!!Kenneth W.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.Tony L.
When the signs say to wait in equipment drop off area, personnel needs to come out.Alan G.
Le client n'a pas laissé de commentaire.Christopher D.
Le client n'a pas laissé de commentaire.Michael L.
I'm not going to rent again for a while. $.69 per mile is robbery, sorry guys, I'm done.Benjamin S.
Le client n'a pas laissé de commentaire.Brian G.
Le client n'a pas laissé de commentaire.Peter L. | Online Move In
Le client n'a pas laissé de commentaire.DANIELLE O.
Le client n'a pas laissé de commentaire.anne b. | Expérience générale
There were 3 people in front of me and I waited 35 minutes to get my equipment. Definitely understaffed for the first of the month.Rebecca M.
Le client n'a pas laissé de commentaire.FRANK B.
Le client n'a pas laissé de commentaire.Larry M.
Faith was wonderfully helpful. Very thankful the manager gave me a mattress bag that Uhaul Corp failed to ship to me. Check out process was very easy. Our only issue was navigating the lot and getting the alphabet lock open to get the keys. Overall, satisfactory experience.Kathleen W.
Le client n'a pas laissé de commentaire.Caleb S.
Very upset customer!!! You need better supervisor and leadership!! Supervisor is never around to help employees, he rather leave to run errands that can be done on down time!!! Store never answers phones, I was on hold for more than an hour waiting to be connected to store then once did I try calling and not once got a hold of someone!! I hope corporate does look into the matter because I am not the only unsatisfied customers!!Consuelo R.
I did the pre-check in on the website prior to arrival at my reservation time. Then I waited in line for 20 minutes at the counter to check in and had to answer the same questions that I did online. Streamline your check in process. Once I received my trailer, everything was good!Anthony K.
Our truck was double booked and we needed to switch. The app doesn't work very well. Our U-Haul also had really squeaky breaks.Justin K.
Le client n'a pas laissé de commentaire.John B.
Better customer serviceKIMBERLY W.
The only issue was the gas in the truck when we picked it up. The worker said it was 1/4 because the prior person did not fill it up. As soon as we drove away the gas light came on and said there was 50 miles. Not sure if that was a 1/4 tank. Hope the prior person got charged.Gerald L.
Le client n'a pas laissé de commentaire.Tim A.
Make after hours drop off seamless. I dropped trailer at 8pm on 4/28. The location app did not work so I called the next morning twice getting 20+ minute delay messages. Emailed uhaul.com and had chat bot that helped. I asked for a receipt and was told I'd get it when the store personnel checked in my trailer. Now 4/30 and still no receipt but still a 20+ wait for phone pick up.Charles L.
It took almost 40 mins to get the trailer that I reserved in advance. There was one person working the desk and one person working the outside. You need to properly staff this location!Brett I.
The facility is in great shape and it is secured.JAMES F. | Online Move In
Le client n'a pas laissé de commentaire.Steven J.
It has not to do with the specific location, it has to do with U-Haul never honoring our selected location for pickup.We rent from you every year, and two times you have not had our truck available where we have selected to pick it up. This has added unnecessary stress and disruption of our time having to travel elsewhere to pickup the truck we expected to have in town.Teresa B.
Le client n'a pas laissé de commentaire.Austin B.
You need more people working in this location. There was a long wait.TRACY S.
Le client n'a pas laissé de commentaire.Roger G.
Le client n'a pas laissé de commentaire.Jake R.
Have more than 1 person at the counter. Took > 40 min to get checked in and pick up the truck.Thomas Z.
The wait was longer than i expected. There was only one employee and it was the last weekend of the month which can be moving day.Jill W.
Le client n'a pas laissé de commentaire.Kevin M.
Le client n'a pas laissé de commentaire.Bart L.
Followed instructions when I returned the truck and waited for someone to come for ten minutes. Then I noticed others returning were going into the office. If you changed the procedure, you should change the sign.Geoffrey C.
Le client n'a pas laissé de commentaire.Timothy F.
Le client n'a pas laissé de commentaire.Matthew G.
Le client n'a pas laissé de commentaire.MARISOL C.
Friendly staff, clean store quick serviceRICARDO S.
The 5 x 8 foot trailer bumped and vibrated a lot whenever I went over the smallest bump in the road. I asked the Uhaul employee checking me in and he said the trailer does not have any shock absorber and is know to jump around unless the road is perfectly flat. That fact made my 60 mile delivery kind of unpleasant.John A.
Le client n'a pas laissé de commentaire.DOROTHY J.
Everything was handled well and efficiently. Will definite use this location again if the need arises.WALTER W.
Le client n'a pas laissé de commentaire.CHRISTOPHER S.
Le client n'a pas laissé de commentaire.PAUL K.
Helpful and great customer service.JOSEPH P.
Le client n'a pas laissé de commentaire.Gail B.
The virtual sign in is SO easy. The directions are incredibly clear and thorough. With all the pictures, I felt like I was not going to wrongly bear responsibility for anything.Jennifer R.
Le client n'a pas laissé de commentaire.STEVEN C.
Le client n'a pas laissé de commentaire.JASON N.
Seemed professionalRyan H.
There is a pole in this unit...I'm not moved in because I'm not sure if my belongings will all fit.Jessica L. | Online Move In
The 15' truck I rented had a check engine light that came on 10 minutes after leaving the lot. We turned around to let the manager know and possibly switch trucks. The manager informed us he was aware of the engine light, said it was a sensor thing, and we would be fine. We confirmed we wouldn't be liable if the engine was in fact needing maintenance and went on our way. It sure would have been nice to know about this BEFORE leaving the lot with the truck.SARA S.
The check in process is sooooo slow. I've used this location twice and both time took over an hour just to get a trailer even with completing the early check in process to speed things up.Douglas F.
Only one person working on a Saturday. Not his fault, but the company should require more people to be working on the weekends. We stood in line for a half to both pick up and drop off our vehicle.RYAN C.
Customer service is sub-par. On hold to adjust reservation for over 30 minutes, ended up hanging up and calling using the line to say I was making a new reservation, that line answered in 4 minutes. Guy at the location was not friendly at all. In fact, I found him rude. I have worked in the rental industry for many years, I would never hire him to work for me. I was unhooking the trailer I rented under the return tent, when he came up and said, â€œOk, so I'm going to have you drive this back over to where you got it from.â€ Then he proceeded to walk over there. As I pulled around, after having 90 % of the trailer unhooked, he pointed to where he expected me to back the trailer in...in between multiple other pieces of equipment with little room for me to maneuver. He didn't politely ask for me to do any of this, didn't apologize that I was already mostly done unhooking the trailer where the signage told me to drop it, never thanked me for my business. Then when I decided to just pull up and not attempt to back it in, out of concern of maybe hitting another piece of equipment, after I unhooked the trailer from my vehicle, he said I was good to go. When I got in my vehicle to drive away, I watched him shake his head at me. Again, completely rude. I will find other places to take my business in the future. I suggest others do the same.MICHAEL S.
Le client n'a pas laissé de commentaire.Vincent F. | Expérience générale
Le client n'a pas laissé de commentaire.Ralph H. | Premières impressions
Manager was very helpful on how I should go about getting the quote issue figured out and agreed that a few hundred dollars more would have been acceptable but not 1300$ADAM L.
Keep it up for them! Thanks! John gawrischJOHN G.
Le client n'a pas laissé de commentaire.Julianne T.
Le client n'a pas laissé de commentaire.TANYA M.
Le client n'a pas laissé de commentaire.NGHIA H T.
The man who got me checked in was awesome!!! I believe he was the GMDEREK L.
Le client n'a pas laissé de commentaire.Thomas A.
Le client n'a pas laissé de commentaire.Victoria B.
Le client n'a pas laissé de commentaire.Eugene F.
Completely satisfied with the drop off of the trailer.ROBERT H.
Phone app is not the best The lock on the truck with the keys was jammed and I needed help to get the keys. I was told the locks jam sometimes and it's not unusual. That was the worst part.Chadd F.
A very positive experience. Nick, Nancy, and others most professional and friendly. Merci.Scott b. | Premières impressions
Great execution and nice people.Peter B.
Le client n'a pas laissé de commentaire.Richard S.
The truck I rented smelled like a dead body in the cab. The employee working was nice about it apologized to me but it was still disgusting.Darren W.
Le client n'a pas laissé de commentaire.RANDY Z.
I dont know where to begin...this was the worst Uhaul experience I've ever had. The truck itself was filthy: sticky steering wheel, garbage on the seats, and reeked of cigarette smoke. I reserved an appliance dolly and furniture dolly and they made me load it by myself into the back of the truck. No one offered to help me whatsoever and it was very heavy and difficult to get up in the truck on my own. NOTHING worked. The radio was static, the clock was unreadable, none of the dashboard lights worked at night except the odometer so I had to hold a flashlight on it while driving at night just to see my speed, the side mirrors wouldn't budge so I couldn't see at all, and the power steering was clearly failing because when my foot was on the break it took 2-3 people to turn the steering wheel right or left. The brakes of the truck made the whole truck shake, NOT TO MENTION that I got PULLED OVER BY THE POLICE because our brake lights were out!! When I brought the truck back I told them all of the things that went wrong with this truck and how it was a miracle I even got my move done, they didn't believe me or even offer some sort of discount to make up for the experience!!! The worker said the brake lights looked on and everything seemed fine....I believe that the sherif and the power steering were proof enough but apparently not. Oh and to top it a off I ended up getting charged for 5 $furniture pads that I never reserved nor used. I will NEVER rent from this location again and suggest others don't either unless they begin to maintenance their vehicles properly.Marissa H.
Le client n'a pas laissé de commentaire.Lawrence I.
Le client n'a pas laissé de commentaire.CAMERON S.
Le client n'a pas laissé de commentaire.JAY S.
Attendant was a little grumpy. Not sure why but would affect my decision to use this business again.David G.
Very enjoyable experience will definitely use againSteven K.
The guy in the lot who hooked-up the trailer to my vehicle and confirmed all lights were working - he did a fantastic job. Encountered and fixed some issues with wiring on my side. Refused my tip. Exceptional service!BRIAN C.
Le client n'a pas laissé de commentaire.DEAN P.
The truck needs work. The steering was all over the place. Scary at times while driving. 1/4 to 1/2 a trun of steering play.David T.
Le client n'a pas laissé de commentaire.Travis K.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Todd J.
Everyone was very polite, but under staffedpaul T.
Super clean and dry storage. I recommend it)OLEKSII L. | Expérience générale
Le client n'a pas laissé de commentaire.FEDERICO S. | Premières impressions
Le client n'a pas laissé de commentaire.RAYMOND A. | Premières impressions
The fuel level was wrong at pickup which I brought to their attention and thought it was resolved. When I dropped it after hours they charged me extra fuel charges and when I disputed the charge it charged me anyway. The next day I had to call them to get it straightened out. I got the credit put back on my card but there was complete lack of concern for why it went wrong. I got the impression the overcharges are a regular occurrence.THOMAS B.
We were not told that dropping a trailer after hours incurred a 20 $fee. Yes, it's written in the contract but when we asked about dropping it, no mention. I understand a fee for a truck with mileage and gas but not a trailer! Very unhappy!David D.
So far so good.JOSEPH O.
Le client n'a pas laissé de commentaire.OLEKSII L.
Very stiff door on trailer.Thomas G.
Le client n'a pas laissé de commentaire.Jon R.
The customer service was excellent! This locations extended hours were SUPER helpful. And the value of using the U-HAUL cargo trailer for help moving furniture was outstanding! Would absolutely come back again and recommend this Waukesha location.SCOTT G.
Le client n'a pas laissé de commentaire.JAMES W.
Le client n'a pas laissé de commentaire.WILLIAM M.
Le client n'a pas laissé de commentaire.Lisa F.
The customer service was excellent when I first received my unit and was happy with it. I had my stuff in storage for a few months and I believe the hours changed because on a Monday evening they closed around 6-7 in February, which I thought was a bit early. Otherwise I'm happy with my experience.Vanessa G. | Expérience générale
Le client n'a pas laissé de commentaire.Gregory G.
Very quick and enjoyableWILLIAM L.
Le client n'a pas laissé de commentaire.Jacob A.
Service was really slow but the staff was helpfulJames S.
Truck had snow on windshield. No effort to clean it. Truck smelled inside the cabin. Truck was old and beat up. Failed to explain return after hours and the process, such as where the key drop box was located.STANLEY B.
Lots of space. Plenty of parking spaces and easy access to the truck.JOHN H.
Staff was helpful and very friendly. Good work!Karl J.
Le client n'a pas laissé de commentaire.Dane S. | Online Move In
Le client n'a pas laissé de commentaire.Jorge B. | Premières impressions
Move in through the load area was great! It was warm and dry on a cold and windy December day. Storage area was clean and maps posted so I could my unit easily. Merci.jake s. | Premières impressions
Nick was training a new person and he explained the entire rental process to both the new person and me. Very informative and friendly!eric w. | Premières impressions
Le client n'a pas laissé de commentaire.Automatic E. | Expérience générale
Le client n'a pas laissé de commentaire.Nikki E. | Expérience générale
Clean and I love that I can drive inside to move my items into my room!Nancy H. | Premières impressions
Couldn't figure out how to cancel autopay in the app.Shirley B. | Expérience générale
Le client n'a pas laissé de commentaire.Robert G. | Expérience générale
Le client n'a pas laissé de commentaire.TYLER P. | Expérience générale
Can't do much if the person working doesn't know how to get you into the building under your 24hr access card. For that happening now I couldn't unload my truck, couldn't pack in more loads to unload within my time period. Had to put all moves on hold and was told come back tomorrow because someone else will be available to help me because he doesn't now how to let me in!! So now I have to pay over another 100 $to rent a truck when I could have gotten this all done within my time? Absolutely NOT!! Everything would have worked out great if I was able to unload and get in!!Angela S. | Premières impressions
We had some issues initially with staff reluctantly wanting to help us and issues with billing. We voiced our concerns and they were handled promptly and with the current leadership of this particular facility I would recommend them to everyone.Steven D. | Expérience générale
Thank you for prompt help.Melanie K. | Premières impressions
Le client n'a pas laissé de commentaire.Teresa K. | Expérience générale
Le client n'a pas laissé de commentaire.jaime d. | Premières impressions
Le client n'a pas laissé de commentaire.Paul H. | Expérience générale
Le client n'a pas laissé de commentaire.Hernan T. | Expérience générale
The staff was very friendly even though they were busy at times. They worked hard to serve everyone quickly.Nikki E. | Premières impressions
The storage facility was always over 80 degrees sometimes between 95-96 degrees even though it would only be in the 70s outside. The bathrooms were always out of paper and towels and the garbage was overflowing. When we asked about it they blamed it on not having any housekeeping staff. there is people living in their units and when you tell the staff they shrug it off. it says on the wall contact your manager if its over 80 which i notified them several times nothing being done and its 68 degrees in the office,. Im going to warn everyone what a horrible place this is, the floors are never swept, there was a sock in the hallway for 2 months its still there which proves the floors are never cleaned !!!! I rented 2 rooms acfross the street at public storage its much cleaner and a third of the cost.alfred b. | Expérience générale
Le client n'a pas laissé de commentaire.Roger F. | Premières impressions
Le client n'a pas laissé de commentaire.Jonathan W. | Expérience générale
We utilized 2 storage units at the same time and had no issues. Check out was quick and easy. Having a selection of boxes to purchase for our final move worked well.laura t. | Expérience générale
The staff was amazing and very informative! I had utilized this facility once before in Waukesha when renting a trailer to move furniture and now utilized for storage. I love the set up especially being able to drive in during possible Wisconsin elements like rain or snow or just a very hot day! Thank you, Lisa J.Lisa J. | Premières impressions
Le client n'a pas laissé de commentaire.anne b. | Premières impressions
Great experienceGeorgia D. | Expérience générale
Le client n'a pas laissé de commentaire.georgean e. | Premières impressions
Mice present in my unit and damage to my belongings with droppings throughout my boxes. Didn't realize that there wouldn't be air conditioning in a climate controlled storage facility. Jose Lopez III was not a customer oriented individual....extremely rude when renting the storage unit and when I moved out. Very abrupt, not willing to answer questions and not helpful.JEFF C. | Expérience générale
Le client n'a pas laissé de commentaire.RAYMOND A. | Expérience générale
Thank you, Nick and the team! You provide an excellent Customer Experience! Best Regards, MikeMike V. | Expérience générale
The truck we received wasnt cleaned when we got it also they charged us 46 miles were they didnt read the mileage before and I only went 5 miles . They kept saying that this truck shouldn't have gone out but they are the ones that gave it to me . The storage is nice and the move went great just next time have the staff be more organized than what I experienced the first and last impressionMichael N. | Premières impressions
Le client n'a pas laissé de commentaire.jon s. | Expérience générale
Le client n'a pas laissé de commentaire.ken l. | Expérience générale
Le client n'a pas laissé de commentaire.George K. | Premières impressions
Great experience for this first-time Uhaul user. We rented a 20' truck and car transport in Arizona, drove for four days to Wisconsin. Very pleased with the beautiful and modern facility, the convenient location, and the smooth transition to locate our furniture at this Uhaul Storage. Tim and his crew at Uhaul were extremely helpful in getting us settled into our storage unit. Tim talked us through all our concerns. We are confident we are being taken care of at a secure, clean, accommodating facility. We also were able to use their recommendations for movers to unload the truck, which only took an hour. The truck garages were fantastic for unloading with the outside temperature being in the teens. Also very happy about accessing our indoor heated unit at my leisure using the heated garages. All around, we are extremely pleased with our Uhaul adventure. Won't hesitate to do it again.Melodie N. | Premières impressions
Le client n'a pas laissé de commentaire.RAYMOND A. | Premières impressions
Great and excellent service.Itzchak L. | Expérience générale
Thank you for your patience and time Sincerely Roderick BranchRoderick B. | Expérience générale
Very nice facility with helpful staff.Wanda M. | Premières impressions
Was very professional and understanding.I will always choose this U-Haul before any other thanksRoderick B. | Premières impressions
It was great place in my time of needmarjie h. | Expérience générale
The manager, Tim was extremely helpful throughout the entire move in process. The entire building was clean, easy to navigate, and felt safe. I was impressed with the unit sensors & security.Jonathan W. | Premières impressions
I moved locations because of how I was treated I will never recommend anyone at your facility. If your employees don't like what they do then go find a new job. Never questioned why I was leaving.kati v. | Expérience générale
Staff was very helpful professionalWILLIAM S. | Expérience générale
so far so good . ThanksJames s. | Premières impressions
Great clean location with a very helpful friendly staff.ken l. | Premières impressions
I would recommend this placeangie l. | Premières impressions
Perfect experience. We will use it every time we need storage in the Milwaukee area!Cathy T. | Expérience générale
The entire process was very professional.vicki h. | Premières impressions
The staff was friendly and knowledgeable.brian c. | Premières impressions
Always very slow when checking in and out at this location. Standing around and waiting for 30+ minutes is a normal occurrence at this location..Kyle B. | Premières impressions
Easy access, I was able to take care of the 8tems stores theremaureen i. | Expérience générale
Immaculately clean!Julie S. | Premières impressions
Inside accessibility great during inclement weather is very helpfulchuck s. | Expérience générale
Even if my U-box delivery was delayed, the staff were very helpful and friendly they gave me access to my u-box so that I can grab some of my necessary items. Thank you u-haul .Abhijit D. | Expérience générale
The guy that works there was super great! He was kind and helped me through the whole process.karol a. | Premières impressions
The manager was very friendly and very helpful I wish I would of come to u-hale sooner for a storage unit. So much more security than where I was at.Kathi B. | Premières impressions
Easy to get in and out of. Only negative is that our unit is so far away from the entrance and there are multiple units with reserved tags on them, but no locks. ??Employment Readiness S. | Réservation
All around painless experience.mike o. | Expérience générale
The best storage facility I've used. The facility is great, clean, easily accessible, and safe. I love that it's indoors and temperature controlled. Excellent service, staff are friendly and helpful.Stephanie G. | Expérience générale
The lights did not go on directly in front of our unit... But was very clean and secureDawn o. | Expérience générale
Very helpful, a pleasure to deal with and answered all our questions.Alex H. | Réservation
Thankspatrick d. | Expérience générale
Thank you Mr. Lee for being flexible with my move in request while under construction.Kent P. | Expérience générale
Great service, great employees.Sean D. | Expérience générale
They only cleaned their bathrooms maybe once a month. They were nasty and out of soap and paper towels for a majority of the time I had my storage unit. Everything else was fine.MELISSA P. | Expérience générale
Very nice facility and staffRobert H. | Expérience générale
Very nice facility and staff.Robert H. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
We have the largest selection in the industry!