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Adam N.Customer Reviews for U-Haul Moving & Storage of Lewisville
Testimonials From Recent Customers
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Car dolly strap was too short to secure tire. Would not even reach ratchet. Had to unload car, return to uhaul. Uhaul desk receptionist told me she can't do anything for me. Fortunately, the manager had sense enough to swap out for a trailer with functional tire straps. Right turn signal went bad a mile down the road. You need to inspect your equipment!
Cristina B.Nice and easy return process
Tim N.Only one person at pick up counter. Long line, took an hour to complete pick up.
Rebecca W."computer problems" and one new person made it to where with three people in front of me it took about an hour to get the trailer I had reserved the night before. Had a flat on the trailer. Called, try to get a call back, and then had to call back again and wait and wait to get somebody on the line to get the service person out for a flat tire. Lots of headaches as the phone number I put on the reservation was somehow changed during pickup. The lady I eventually got on the phone was very helpful and very professional. The service person was very fast, very nice, and very professional. He was a bright star on the rental.
Raymond J.Offer smoke-free vehicles
Juanita D.The person who assisted with checking in the trailer was very helpful. He asked if I connected the trailer, and I told home no. He share with the trailer was connected wrong. I let him know I did ask the person who was connecting the trailer if it was connected right. The person said, yes. The connection did not look right to me. The person at this location informed me never to be afraid to ask questions. The trailer was connected wrong. Before he removed the connection of the trailer I took a picture. He showed me the the right way the trailer should be connected. I took a picture of the connection. I later went in and watched the video to learn he educated me on the right-way to connect the trailer in the near future, so I am aware. The gentleman who helped me at this location, THANK YOU.
DeBorahR S.All the employees are awesome! I worked with 3 during the trailer rental pick up/return, and all of them deserve trophies for having great attitudes while working so hard in the heat!
Austin W.Pickup was adequate. I was unable to specify my drop off point during pick up which was contrary to what I was told during the call to discuss the reservation. Not a good experience. There was a full service U-Haul operation directly across the street from our move in. Instead I was given some location 29 mins away in houston traffic after moving all day.
Gregg W.The key drop off took us and others that were dropping off a very long time to find, we actually drove around the entire building trying to find the orange box that was in the linked picture but turned out it was a tiny slot on a garage door, could barely even see the key drop off sign on it! Definitely could use some signage for those dropping off outside of business hours but other than that the location was great!
Hannah W.Good job and thank you.
Jano M.The people working at this location are a**holes. Could you have hired any worse?
David B.As we got there for the storage we needed, nothing was on file. I had my reservation details. Had to go to another place 10 min away. Sarah at that new location offf Hey 121 in Lewisville was amazing. She made it all ok with a smile to help the best she could!!!!!! Thank you Sarah!!!!
amy A.App is cumbersome and asks for information already provided when the rental is made.
Robert C.Long lines, fortunately our rental was available
Bill V.You guys have a great staff!
Jeff H.Website issues delayed my check-in. Approval process took much longer than I have experienced in the past.
Chris R.I left my water bottle on the counter and they were very helpful in getting it back to me. 10/10 would recommend.
Blair R.Pay the guy that checks in the trucks and all the other equipment more money supr nice guy and send to take a lot of pride in what he's doing for your location
Kevin L.I returned the unit with the same fuel as it was rented out to me, but I was still charged a fuel fee. I would like an explanation as to why this happened.
Wade D.Customer was not the best the front desk clerk was not very friendly
ALICIA C.Make sure everything is in the truck/van when customer has preordered them.
Stefan W.Everyone was nice and friendly. The truck would stall every time I'd stop or put it in reverse.
Eric P.We picked up the 4x8 trailer and was told the lights were working. We proceeded to leave that day on a trip from Texas to Florida. Daughter informed us that the brake and running lights were not working on passenger side. We tried to get them to work but they would not. we had to drive at night without lights on one side. We get to Florida and had to create road side assistance case. took over 24 hours to get response. We had to call in. A mechanic was sent to fix but was unable to fix lights. We were in Destin and was assigned a new trailer in Miami. We had to call back and look for one closer. We finally received a working trailer. I asked for compensation for all the hours we spent trying to get a working trailer. We were credited $77 but I do not feel that was enough. We spent too much time on this rather than enjoying the beach as planned.
Rene M.Was a quick and easy drop off
Adam D.Easy checkin and pickup as well as drop off. Equipment was well maintained and clean, worked excellent for our needs.
Alexander S.The trailer I rented certainly had some wear and tear, but didn't effect the function of the trailer at all. Using the online app was helpful and it made it easy. Although once I arrived at the location, it's not really clear where to park, and where to go. If I rented frequently, I would think it would be very easy and convenient once you learn the ropes.
Bret W.The trucks front end sounded like it was going to fall apart at any minute. The vehicle was not road worthy and dangerous in my opinion.
Erik L.Very positive experience! The gentleman who was outside checking & cleaning the trucks was awesome. So very helpful, courteous and friendly! I definitely will recommend this location to all.
Christy E.Online and in store prices need to be the same quoted 135 online aNd paid 177 at store. Need to get it together online!!!!!
Kristopher W.Check in was painfully slow. With two customers in front of me, I waited 35 minutes and I had a reservation. Hooking up and drop off was excellent.
Donny D.Not anything. Everyone was great 👍😊â¤ï¸
monica L.They lost our trailer they promised and was very rude about their faults. They sent us to several other uhaul. Very unorganized.
jasmine H.Excellent and helpful staff at this location very friendly service. Asked about the trailer fenders a said they would not have left it go on the road in that condition.
Bruce D.Cannot think of a thing.
Mary B.Quick and easy return. Helpful staff.
Thomas B.Great service! Good, clear communication.
Ashley W.Service for return was exceptional, there was one guy out there who was killing it. He was working so hard to meet all the customers needs. Unfortunately I did not get his name.
Brian L.We were not informed that there was something to fill out before we dropped our truck off. This resulted in an extra charge.
Cindy L.Lady working Friday morning was very professional and efficient.
GARY G.Gentleman who received the truck (Delano) was very friendly.
Scott S.The wait time and time it took to pick up was long. There was only 1 person working the front desk and their computers were down
Manessah W.Good customer service
Mina N.They had 6 trucks in the parking lot and they told the customer ahead of me that their last truck had broken down and there was no way to help him. When I said I had a reservation, I was told she might be able to help me. They did have a truck for me. When I asked about the blankets I had reserved, I was told they had no blankets anywhere on the premises. One of the employees said I'd have to drive across town to pick up blankets from another store. I asked if he could call and ask if they would set aside some blankets for me. He called, asked if they had blankets and said "see, they have blankets" as he hung up the phone. I had to drive 2,5 miles to the other U-Haul where I proceeded to wait for 20 minutes to get blankets. Overall, it was a terrible experience.
KEITH W.All good
Alan F.Have an associate try the vehicle to the pickup area for trucks, or have an associate show the patron where the truck is in the parking lot. I was sent around the building and towed where my truck was. My truck was not there. It was on the other side of the building. 30 minutes of me trying with error trying to find my truck was a hassle in this heat.
Amanda H.I called to confirm my reservation and the lady was extremely unhelpful. She didn't even know if the office worker was "down there because she could have sworn she came in and said by a long time ago" even though the website said it was open. I asked if there was a way to go check or call the desk specifically to see and she said "oh sorry she doesn't have a phone down there so you'll just have to go see" It was an absolute nightmare picking up our truck with the 24/7 check in and on top of that they never gave us the dolly and furniture cloths we paid for. So getting this call after going through all of that was just the thing for me to never use U-Haul again.
McKenzie C. | Premières impressionsWait was extremely long - took an hour to get my rental. Even tho I made a reservation, there was not a trailer available at first but one was returned just as I got there. There was another individual who did not have a truck for her reservation because they rented it out earlier in the day. I think this location needs some organization or process improvement around reservations. Would also be nice to have an express lane for people with reservations. Despite all this, I would still rent from there but may look at other locations first.
DeAndrea B.Protect your power better. :-) while I was moving in the power went out, not your fault but made things weird.
Warren K. | Premières impressionsThe lady who was there that 1st day was very friendly, informative and helpful. I really have never used a storage before and even the next day when I had questions she was eager to answer them . It was a great experience my 1st time to need a storage.
Rosie C. | Expérience généraleLittle on the “pricey” side but other than that, place has everything you need for moving and storage!
Lance T. | Expérience généraleGood, but the waiting time was long!
Lola O. | Premières impressionsThere was only one downside, there was a lot of old furniture and stuff in the foyer by the elevators while trying to unload. But, for all I know they were getting ready to have it removed. Overall the facilities were neat and clean.
Cindy C. | Premières impressionsThanks, I received great service. I had no problem with anything. Excellent Service!
Lois A. | Expérience généraleThe owner of the facility really should work on her people skills. Also, the facility is very quick to assess fees. If these two items were improved, customers would be more likely to keep their units longer. Also, they would be more apt to pay their bills on time. Remember that people like doing business with people they know, like, and trust. I never felt like I could know, like, or trust this owner.
Melissa B. | Expérience généraleGreat!
Kwangwoun K. | Premières impressionsEveryone was very nice and went out of their way to be helpful.
Erika R. | Premières impressionsThe staff was amazing and the storage was very clean.
DAVID L. | Expérience généraleGot what I was looking for. 24 hour access, auto pay, within my budget, and a spacious storage unit. Used it last night with no issue. Guy who helped us was casual and friendly. Really needed a storage unit for awhile now, so glad this is done. We were gonna shop around a bit, but my wife and I used them back in 2010 so we went with what was familiar.
Patrick H. | Premières impressionsChelsey at the lewisville location was so helpful. Above and beyond service. Very professional
JYLENE W. | Premières impressionsI would have stayed but I was not able to send packages to the facility other than that very professional.
Steve D. | Expérience généraleVery helpful staff
GUADALUPE G. | Expérience généraleEveryone was very friendly and nice!!!
mary h. | Expérience généraleEveryone was very friendly!??
mary h. | Premières impressionsAngela at the Lewisville, Tx North Stemmons Freeway location was amazing!!!! Her staff was extremely helpful with my move from San Antonio, Tx. She understood my stress level regarding my move and made the situation easier for me. Highly recommend her location!
SUE R. | Premières impressionsEveryone was very friendly but they moved very slow process took awhile
Tonya B. | Premières impressionsEmployee was clueless and new. I had to explain how to process order using plain common sense. 1,5 hrs of my life gone due to lack of training and experienced personnel. Turning in rental and checking into new unit should have NOT been that hard.
corey p. | Premières impressionsVery good service
Jose Z. | Expérience généraleThere seems to always be a line to rent trailers. Sometimes over 5 customers waiting and 1 person working the reservations.
KIMBERLY W. | Expérience généraleGreat staff... knowledgeable and friendly
William W. | Premières impressionsI am not a happy camper… I had to call several times to cancel my storage… I called… thinking it was taken dare of… I get a letter saying I was late… I called and edited again… even had guy email manager… I moved out july 24… called july 26… see on survey that close out date is Aug 8…. What is that? Please make it right..how many people do I have to call? Ridiculous….
celeste s. | Expérience généraleThe staff was helpful and friendly. The storage building was clean and secure. The only problem we had was that the latch on the door of our storage space was VERY difficult to open; it just refused to slide unless very strongly forced.
JILL ANNE D. | Expérience généraleFabulous company and prices and services
Jose Z. | Premières impressionsThe lady at the desk was very friendly and helpful. Great customer service skills.
Shaletha B. | Premières impressionsThis was a filthy u haul. I don't understand what has happen to U haul. They used to be a good, reliable company. But after the.past couple of horrendous experiences we had between storage and trailer rental, we will never use this company again. The have cost us time, monet, and much aggravation.
Tim G. | Expérience généraleWe were in and out very fast, the only thing was the prices did not match on everything , For example the truck rental said 1995 and I also opted for the $14 insurance so somehow or another my bill came out to $54 , I just thought that was weird because it said 1995 and then $14 that’s $35 but somehow my bill came out to $54 and then we rented a 5 x 10 storage it said 7495 a month but the lady charged me $85 a month so somewhere in the process of getting checked out the price is changed
PAUL R. | Premières impressionsYou told me I had one month free storage so I booked it and later found out it was the second month. I only needed one month so you lied to me
Keith P. | Premières impressionsIf ever needed again I would use this U-Haul facility.
Susan O. | Expérience généraleRate too expensive
Alex J. | Expérience généraleNo comment
SAID ALI A. | Expérience généraleBroken glass on floor by elevator. Reserved 3 units and they were not available. Elevator needs repair.
Robin L. | Expérience généraleOnline check still required check in at facility. Staff at facility (Karen/Greg) was professional, positive, and most helpful. Avg rating for this reason. Though I have 24-hour access, system did not work after hours. Created a huge problem with a 26ft truck with with furniture to move in. On June 3 at 11 PM at night I had no other recourse but to stack up the truck and my home garage because the truck needed to be returned the following day. Not at all happy about that incident. That night when trying to gain access, there was another customer there experiencing the same situation. Though he called the contact number there was nothing U-Haul could do to reset or to provide entry. I also contacted U-Haul to which they informed me that there was nothing they could do to give me access after hours. This is a situation that you have needs to seek to resolve. When you have a full truck of items that need to be unloaded, you must definitely need 24 hour access that was agreed-upon in the contract. However the next day when I return to the facility, Greg research and determined that he could not explain what happened the previous evening. He tested reset and tested my card and walked over to ensure it was working. No explanation for the access being denied the previous night. He promised to research and determine if my contract could be extended or what credit accommodations U-Haul would make for the unfortunate experience the previous night.
Kim M. | Online Move InIt was a great experience staff was always extremely helpful
Travis J. | Expérience généraleMy only issue was that it was so busy the kind office personnel could use some help. If we did have an issue, we had to wait in a long line to get it resolved. Maybe a roaming assistant would be beneficial in the office.
MELISSA S. | Premières impressionsI try to always use this location!
Laura W. | Premières impressionsGreat place great people great supply of materiel etc
Lance T. | Premières impressionsProcess was great but I’ve gotten about 10 emails/texts asking me to review which is way too many.
Justin A. | Premières impressionsThe only problem was a malfunctioning electric lock that was repaired quickly.
Craig D. | Expérience généraleWas a special need and staff was super great for our need
sheryl r. | Expérience généraleRespectful and helpful staff .
Avanti E. | Expérience généraleThank you for your kindness and favor you have shown me the the ice storm February 17, 2021 and my house flooded. May you be blessed.
judy b. | Expérience généraleOne of my Units allowed Rat Acxess which ruined one my matresses
MIKE B. | Expérience généraleBeing put on hold a million times was annoying
leeann K. | Expérience généraleDoor wasn't the most secure. Great staff.
Luke H. | Expérience généraleThank you so much for always being friendly and helpful. Angela was always great when we communicated and worked with her.
brian c. | Expérience généraleExceptional experience EXCEPT for allowing storage entry to those unmasked. I understand it's difficult to enforce, but more effort should be put toward enforcement. NO ONE ELSE at the very busy loading dock wore a mask.
Rhonda C. | Premières impressionsMgr was very rude when I had to call on an issue
Rebecca Z. | Expérience généraleThis facility and rental site are poorly managed. I moved my belongings out specifically so I wouldn't have to continue paying for inadequate service. I won't use Uhaul storage or moving trucks in the future because of my experiences at this location.
Joy U. | Expérience généraleLEWISVILLE,TX Always the best service. And such kind , friendly and helpful staff and the Mgr.Greg Farley is the greatest..
LINDA L. | Expérience générale