Évaluations des clients U-Haul Moving & Storage of Lewisville

The trailer that we rented was dirty when we picked it up inside

Don't judge the book before u read it

Have someone available to accept a vehicle when you turn it back in.

Supreme service. Greg was very knowledgeable and Professional

I reserved an appliance dolly, showed up to get it and was told they didn't have any. The point of a reservation is to RESERVE an item. Why take a reservation if the items are really first come first serve?

Very please

The contactless was easy to use. I had called customer service the day before with questions and your team was fantastic as well

Will be nice if every employee wear a mask!

Steering very loose. Could not drive speed limit. Max speed 55mph.

Everything was top notch

Nothing. They were great

Last time I use you

U-haul staff made our experience easy. Considering how stressful moving is, staff explained all in detail. THANK YOU for easing the process.

Friendly, Covid safety precautions used, and helpful! A good representation of your company

Everyone is amazing and service was great.

I have rented trucks from this location before and have never had a problem with the service until now. When dropping off one of their 8' trucks I was met by a taller man not wearing a mask. I had asked him before entertaining if he had a mask he could wear. He looked at me lost with no response. I then asked the front desk if the associates that work with "check-in" didn't have to wear a mask. I was again met with no response. Instead of putting on a mask the tall man demanded that I just throw him the keys. Being already in an uncomfortable position I then tossed the rental keys to him. At this point I was met with the response "you need to check your fucking attitude" from the man responsible for check‐in. Due to how severely unprofessional his response was I expressed this to this locations management. He then decided to defend the man saying that he had had a rough day. There is no excuse to unprofessional behavior. Because of this situation I will no longer be bringing my business to this or any U-Haul location.

The man who helped us went above and beyond. I didn't know my size box truck didn't have a ramp. He switched me to one that did last minute. Made the move so easy!

Took a little long than expected, but not too bad

In short, U-Haul's 24 hr / 7 days pick up & drop off via mobile phone app is an abysmal failure, nothing more than marketing lies. The U-Haul Android app failed to take the required pictures and prevented me from returning the equipment. All necessary permissions were enabled, the device was restarted with a power off/on cycle (not warm reboot), and the u-haul app uninstalled & reinstalled with the same results - clicking on the in-app button to take the dashboard picture didn't do anything. The devicee camera did work properly outside of the U-Haul app. This resulted in a call to customer service which is woefully understaffed and a wait time in excess of 20 minutes to speak to someone. The first rep immediately transferred me to another department, adding another 10 minute wait in the parking lot. The second rep was unable to resolve the U-Haul app problem but she did make every effort to accommodate my return. She was not responsible for the app problem and terrible customer experience, she was the only positive part of the event and I appreciate her professionalism. I wish I could say this was unusual however in mid-2020 the app prevented me from picking up my reserved vehicle and the call to customer service was repeatedly disconnected and required nearly an hour to speak to someone, with no resolution.

Awesome customer service will visit again the manager even help me adjust the mirrors for viewing thanks guys

Thank you so much for always being friendly and helpful. Angela was always great when we communicated and worked with her.

The link for the pre rental check out of the equipment didn't work right and didn't allow me to take picture of pickup truck condition.

I rented right after the holiday on Saturday and there was limited staff or under staffed for a Saturday. Wait time was longer than I expected so altered my plans for the day.

Exceptional experience EXCEPT for allowing storage entry to those unmasked. I understand it's difficult to enforce, but more effort should be put toward enforcement. NO ONE ELSE at the very busy loading dock wore a mask.

Manager Greg is outstanding, but other staff lacking. I know Saturday morning is busy, but the staff seemed in no hurry to expedite any customer. One person even eventually walked out. If possible, it would be great if y'all could find a way to enforce mask-wearing. There was another female staff member who was great in assisting us with getting the latch to our unit to close properly, but I can't recall her name. The above mentioned manager and female employee, and the security and cleanliness of the storage facility were all that warrant 4 stars.

They sent 2 confirmation emails and the morning of I got there and they did not have a trailer

Nothing major, but I'm pretty confident that our truck wasn't inspected before we got it. The fuel was only at 3/4 a tank and there was no tags on the equipment. The staff was very friendly and understanding though which was great.

This was a convenient location and the facility was clean and well organized. Unfortunately, the staff wasn't all that helpful. I was the first in line to drop off on a Sunday morning, as I had a drop off time of 9AM. I had to return some straps I had purchased in Richmond, so I went to the front desk to return the straps and the truck as well. The rep at the front desk was not very helpful, but did process the return of the straps. She told me I would need to go outside for the truck return. I went back outside and the guy there told me to just give him the keys and he would process and send a confirmation. A few hours later, I received a charge for $64.00 for an after-hours drop off an extra day charge, when I, in fact, dropped off during business hours and on-time. I called back and they location gave me a credit for the $64.00 charge, but the experience wasn't the best, especially given the great service I was given at the pickup in Richmond. I would probably use another Uhaul location in the Dallas area in the future.

Very good costumer service they all went above and beyond just here you go!!

The gas tank should should have been full when I picked up the truck since I was told to return it full. On the bright side there were no complaints when I returned the truck with the same amount of gas as when I picked it up.

All Good

I was 2 miles over the amount of miles they thought I should drive. I returned the truck a day early. While it was less than one dollar, this was a bad takeaway with me. It's the kind of thing where I might spend a little more time looking at competitors.

I turned trailer in 23 hrs after I rented it. Received a call 2 days later wonder when I was going to turn it in. I thought it strange that the lot attendant told me (after he unhooked the trailer) that I was good to go. Nothing more needed to be done.

more sanitation

This was a great experience and the personnel were very accommodating and professional

Need to add a reservation feature to your self-serve pickup program. I arrived and got halfway through the checkout process in your app when the U-Haul employees took the truck off the lot and took it in for maintenance. This added 30-40 minutes to my pick up time to get sorted and could have been avoided by adding a reservation system.

Friendly customer service representatives and assistance connecting rental trailer.

Everything was great except the female customer service rep was a bit rude and sarcastic. I didn't get her her name.

The staff were terrific. The truck was parked extremely close to another truck and there is no way I would have safely gotten it out. The employee, I did not get his name, backed it out like an artist. He would not accept cash when I tried to give him a tip. He is a valuable asset to UHaul.

Not sure what the hold up was, but every customer in front of me at check in was taking an extremely LONG time to get what they needed. I had to wait well over 30 mins to get the trailer. I had done all the pre sign-in on line which I think saved a bit of time.

Mgr was very rude when I had to call on an issue

All went well with my rental. The pickup truck's trailer wiring socket had some issues so they rented me a 10 ft box truck instead and matched the lower per mile charge of the pickup truck.

Don't have customer drive back to the location where they rented the vehicle. When folks rent in different states and location and don't have to drive back to the state they rented from or city.

The person working the front desk was extremely slow

The booked the appliance dolly with the truck, but the dolly wasn't available. No other option was offered to us, so we had to buy de equipment for 1 time use. Additionally, the staff didn't seem to know what the stores sells.

Karen gave great customer service, and all the staff was friendly ! I have rented from this location before and will do it again !

The lock was very hard to unlock. Could've been the weather

The overall u-haul experience has been terrible. I hope I never have to use you again.

I've rented multiple Uhaul's and this was by far the longest I've ever had to wait.

Charged $20 extra because I wasn't able to check the truck in on my phone. I will not be using Uhaul again!

This facility and rental site are poorly managed. I moved my belongings out specifically so I wouldn't have to continue paying for inadequate service. I won't use Uhaul storage or moving trucks in the future because of my experiences at this location.

LEWISVILLE,TX Always the best service. And such kind , friendly and helpful staff and the Mgr.Greg Farley is the greatest..

YOUR COMPUTERS THE EMPLOYEES USE ARE SLOW AND WORN OUT IT TOOK ME 45 MINUTES TO CHECK OUT BECAUSE THE COMPUTERS KEPT FREEZING UP . THIS IS THE SECOND TIME THIS HAS HAPPEN TO ME THERE . PLEASE FIX THE COMPUTERS

Very convenient and easy to access. Glad I chose U-Haul.

Gregory helped me! He was very inviting. Asked information about where I was moving from and we ended up knowing some of the same people. This move was a hard one for personal reasons, but his warm welcome was much needed!

You have the friendliest staff I have ever met! I was always treated with respect, kindness, and understanding during these trying times. I'm glad I used U-haul as my moving choice. I even rented the most hassles storage unit to complete my moving experience. Thank you U-haul for my wonderful moving experience.

Staff was very friendly and entertaining. Efficiently handled a busy day with a smile.

I like Kyle customer service at Lewisville.

The website is horrible they give you a price but it doesn't give you everything so we need to actually pay for your reservation after being told you have no deposit and you don't have to pay now it's $300 higher when you go to make your payment my original quote was for $1,225 I end up paying 1719

Price is a little high for the size of the units. Could have rented else where for less - but I have had success here prior so I trusted you again with my stuff. Thanks

I had a last minute need for storage for some furniture and was able to go onto your website, view available storage units, and book a unit. We came inside the office on our first visit just to make sure we were all set and didn't need to do anything else. We didn't. We've been to the unit a few times now and it has been really convenient.

professional, friendly and helpful.

I’ve been trying to get ahold of someone in the office for sometime now. When I went in the man at the counter didn’t know what to do so he said he would call me once he knew the answer and he never did. I emailed the manager several time and he never responded to me.

Dale ( I think that was his name!) was a huge help! He contacted me before my Ubox was going to be picked up, and I was able to store a few more items before it was shipped! The Ubox was ready and waiting for me when I got there! And it has arrived in Lubbock Texas today!

Thank you for all you do, everything was perfect.

Kyle was AMAZING on our move out day. Thank you!

was a great facility

Uhaul has been my trusted provider for transport and storage for the past decade. Staff here was welcoming and accommodating

Safe and reliable location for your storage needs. Had no issue accessing my unit when needed. Would store here again.

Staff were super helpful & friendly. Facilities are very clean, and security/safety seems top notch

Surprisingly clean

Everything was satisfactory

Service was excellent and quick.

I like this location. The place is well kept. The only thing I don't like is the box maze they created to get to the service desk.

Quick, fast and easy rental. Thanks.

Staff always friendly and helpful. Tried 2 other storage facilities before moving to U-Haul. Will be returning to U-Haul when future needs arise.

Reasonable prices and a secure facility

The facilities are nice, clean, and well maintained! The staff are very friendly and helpful and always went out of their way to provide assistance!

Had an issue, one employee told me that I could pay for the storage for the whole month and if move early they prorate and refund me the unused portion, but than was not true.

good job. good attitude. Right on Saigon

As long as we have lived in Lewisville (some 18 years) this UHaul has been our go to for storage and truck rentals. They are personable and very service minded, which is difficult to find these days.

I rented a trailer and had a storage until. Both were clean and in top shape. The staff is knowledgeable and very friendly. Above all there was never any waiting.

Charged my card without my authorization

These guys are the best!! Made my multiple moves this year much easier!!

Very friendly staff

Jonathan was very friendly and incredibly helpful. Could not ask for a better or easier experience.

Facility is very clean, and the office staff were all friendly and willing to answer questions. The procedures seem very secure and easy to follow. Use of the free carts is great!

I have used this U-Haul facility many times over the years and I have always received good service. My only wish would be if that the parking for the storage area be flat.

Your employees were very polite and courteous and extremely helpful.

Great place. Secure place.

Great place. Great customer service.

Great customer service.

Good experience for our first storage.

Professional staff, and smooth transaction.

Really helpful staff

The staff was friendly and helpful, but it was apparent that the employee that was assisting me required more experience with the company software and order entry systems.

We really needed a dolly which I ordered and was informed it was inside the truck. I'm a disabled Veteran so it was really needed. Yes I asked again at check out.

Exelente servicio gracias. Que Dios, les Bendiga.

Great service and storage.

Great place and the team there was very helpful.

Very incovant shop hours staff was not help full or willing to do more then the bare minimum or even offer suggestion on what I consider basic storage needs

I had my things in storage for 19 months with an excellent experience. I came to my unit a few times and everything was always very clean and secure. The staff is very friendly and knowledgeable.

L

Staff was very helpful. Facility felt safe well managed

I’m extremely happy with U-Haul at this site. They’ve been helpful and professional in all dealings.

terrible experience, my rental was completely screwed up. wasted much time there. was not compensated for their screw ups.

Friendly and helpful staff

Vvv

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Everything was great!

Impressed with how clean it is! Highly recommend!

My experience with your facility and company was very satisfactory. I would use you guys again whenever I move again.

everyone was very helpful! they let us leave our personal vehicle on the property while we went and grabbed lunch which was very kind! and the lady who helped me was very thorough!

Very good service, and the equipment worked well.

Great service... Easy access

No additional comments.

Friendly and helpful.

Thanks, great service

The staff we very helpful at every step.

No

Staff was helpful. Move in was very easy. Place is clean and well lit.

The rectangular box with a roof was perfect.

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I love this Lewisville location. The staff members are super friendly like Jonathan. It is clean and convenient for what I needed the space for.

I would definitely recommend this facility to everyone!! Excellent service!!

excellent, met my needs

Appreciate the efficient and friendly service!

Jonathan and Cassie were great and very helpful. This location has one of friendliest U-Haul staff I have ever encountered, having moved a lot.

Nice facility and served its purpose.

No complaints, easy to work with and very clean

I have used this location a few times and have had a good experience each time - very good location ~

This is a super busy facility. The wait for assistance was excessive during each of the three visits I made to this location, way under staffed. I didn’t find the manager to be helpful.

Great Experience

Great experience using the storage facilities. They made everything so easy and convenient. I will definitely recommend Uhaul services to all my friends & family.

Staff was always friendly and able to answer all questions.