Customer Reviews for U-Haul Moving & Storage of Lewisville

7 733 évaluations

525 N Stemmons Frwy   Lewisville, TX 75067
(On the Southbound I-35E service road Next to Sam's Club)

(972) 353-2116

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(972) 353-2116

525 N Stemmons Frwy
Lewisville, TX 75067
(On the Southbound I-35E service road Next to Sam's Club)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

It was excellent service at pick up and drop off

Elizabeth C. 
Évaluation :
1

Attempted to rip me off. They tried to charge me an extra $93 for driving an extra "81 miles." I questioned them on the math and they stated that the pickup location must have had the incorrect milage entered. I then went out and checked the truck's odometer and surprise surprise, the employee that has the sole responsibility of entering this number put an 8 in where a 0 should be. The manager corrected this, but I can't help and feel that they do this all the time and very few people catch it. Beware!

Jason S. 
Évaluation :
5

Great inside and outside people...

tony A. 
Évaluation :
3

Both places at my pickup and turn-in the customer service were rude no customer service skills whatsoever. UHaul is a great way to transport and do it yourself good product overall however you guys need to educate your employees to be user friendly and professional.

Roger G. 
Évaluation :
5

Hola buenas tardes disculpa mi comentario pero sin manera de ofender alguna manera de comunicarnos más rápidos con nosotros los latinos que sin querer no todo hablamos inglés si disculpa muchas gracias por su servicio es excelente

francisco O. 
Évaluation :
5

Employees are really great. Especially, the gentlemen that takes your truck from you or helps you with just about anything outside. Super nice, and very very strong work ethic. My only complaint is that it sometimes takes near forever to get to the front desk. There really should be two employees working the front desk at all times.

Kimberly F.  |  Expérience générale 
Évaluation :
5

Merci

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gonzalo R. 
Évaluation :
4

PRICE QUOTED TO HIGH. KEPT TRUCK FOR 2 DAYS 132 DOLLARS CHARGED. THEY SAID I PUT ON 52 MILES.. WHEN RETURNED I WASHED AND CLEANED.

margaret L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTINE D. 
Évaluation :
5

Deleon who check me in made me feel comfortable, confident, great customer service. Merci.

Kimberly W. 
Évaluation :
5

Truck was extremely dirty, including windshield but drove great.

Martin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jon H. 
Évaluation :
5

process took 5 minutes

David H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bhushan K. 
Évaluation :
5

Great staff! So helpful and friendly

marsha m.  |  Premières impressions 
Évaluation :
4

Location is short of personnel. Took a long time to return the trailer rented.

Ray S. 
Évaluation :
5

I originally made a reservation with the 1597 W Main Street office. This address is nowhere to be found and the telephone number goes to a gas station. This needs to be fixed. My rating for the 1597 W Main Street location is a 1.

Arnold A. 
Évaluation :
5

Steering on truck needs attention. Truck road walks too much.

Wendell P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald M. 
Évaluation :
5

Courteous efficient service

Andrew M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott F. 
Évaluation :
4

The gentleman who took the trailer back on the return was very humble & polite.

amir A. 
Évaluation :
2

Ordered a trailer at a local U-Haul vendor and my reservation was subsequently changed to another location and when we went there, they did not have the trailer that I ordered. In the end, after a significant delay and lots of driving around we ended up at the U-Haul center in Lewisville. An unpleasant experience to say the least. All the staff I came into contact with were very helpful and we appreciate their assistance.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Rae W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon b.  |  Premières impressions 
Évaluation :
3

The door on the truck was messed up.

Florence A. 
Évaluation :
4

Hire people who are pleasant and customer friendly. The check in person was extremely dry and unfriendly. ‘Hello' and ‘Thank You' go a long way when your sending your hard earned money in the crappy economy.

Rhonda F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

The entire team was great, especially the hookup/check-in team. They were very professional and friendly. Great location to rent from and return to. I have rented several times this facility and this was my selected location for returns when units were rented elsewhere.

Chris W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul K. 
Évaluation :
2

The person checking me in at drop off was rude and inconvenienced. This person should not be in a position dealing with the public. I was not the only person being treated poorly. I live very close to this location and will NEVER return here.

Erik F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay J.  |  Premières impressions 
Évaluation :
1

I was charged for 4 days when I had it one. Because they did not check it in, someone else took it and they billed me. I told them to pull it up on camera. I won't be back and I have rented from U-Haul many times.

KIMM H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karon L. 
Évaluation :
5

Fast, friendly and complete service.

James H. 
Évaluation :
5

Streamline process…so easy to click on needed services on their website.

Stephen M. 
Évaluation :
1

Truck was extremely dirty. Fuel level and miles were inaccurate. No appliance dolly as requested. Representative at counter told me to "take it or leave it." She said no way I was getting a different truck.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trey M. 
Évaluation :
5

Pay the people more

ERIC P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shannon W. 
Évaluation :
5

Maybe an extra employee workin counter since she was alone but I don't think that'll do much good. Grabbing at straws here tbh. Lol

Kaden H. 
Évaluation :
3

My truck smelled like Marijuana smoke and there was dog hair, pet hair on the seats. It felt unclean and perhaps a rush clean With covid and monkeypox , I still expect a clean truck.

Nicole M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jackie L. 
Évaluation :
1

I wasn't happy with “the customer service” that the lady at the front desk provided. She asked me if I had a reservation and she had an attitude, I said that I didn't so she immediately turned me away saying that there were no more trucks available to be rented out. I asked if she could check or if maybe another u-haul location that my have some but she said that she didn't know and she was just not nice. As I was walking out a lady who was a customer told me that I shouldn't mind the lady at the counter because she's not willing to help out customers. She said that should check online to see if there were U-hauls available. I did as the customer advised me and sure enough I went online and was able to make a reservation and returned to the counter and a young gentleman greeted me and was very friendly, completely opposite of the lady who by the way was standing right next to him. This was my first time renting a U-haul and I was disappointed by the crappy service by that lady. Also when I returned the U-haul Truck, the guy who was inspecting the U-haul wasn't very nice, I had a couple of questions regarding the final payment and he responded with a smirk and just plain rude. I informed him that I asked because it was my first time renting a u-haul and he just didn't even acknowledge me and took the keys and asked if I was going to pay with the same card that I had made the reservation with and I responded yes and he walked away! Moving is hard as it is and people like that make so much more stressful.

Aleyda P. 
Évaluation :
5

I couldn't be happier with my experience, everyone was very friendly and helpful. I highly recommend this location.

Bill K. 
Évaluation :
5

Counter service was stellar

Lisa W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHERYL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Excellent location and mobile drop off worked well. GPS does not pick this location up as it attempts to send you south of the location about 1/2 mile.

Steve T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUWANA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faye P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather E. 
Évaluation :
4

Other than the 15-minute wait in line to pick up my trailer, my experience was excellent.

Kevin M. 
Évaluation :
5

Improve checkin process by improving computers used for this activity

Philip H. 
Évaluation :
5

It was great! Thank you!

ERIC M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeremy P. 
Évaluation :
5

I truly cannot think of one thing needed. Checkin through return represents an above and beyond staff. Very professional and interscting!

CHRISTY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rina G. 
Évaluation :
5

Our pick up and drop off went well. We will definitely rent from this location again. The man who hooked our cargo trailer to our truck was very professional and a hard worker. U Haul needs more dedicated employees like him. Blessings

Susan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy K. 
Évaluation :
4

We wanted to pay with cash...they said we dont accept cash, or we had to wait for someone to open the drawer..and then 100 plus deposit to use cash..seriously! We found a screw in the tire right after it was loaded so I called roadside repair. He came out very quickly fixed the tire..checked the rest and found a problem with another tire which he fixed. So glad it was caught before our trip.

Sharon B. 
Évaluation :
3

Staff can be more courteous with customers.

Abhinav S. 
Évaluation :
5

Love seeing employees that are friendly and knowledgeable. Delano was all that! Would definitely use this business again in the future.

David D. 
Évaluation :
1

The truck was parked in a way that it was inaccessible from the drivers door. My reserved dollys were not in the truck and when I asked for them the store employee said they didn't have any left. I called 800 number to see if I could rent them from another location and magically they were available again at the location I had just left. This put my move behind quite a bit and I did not have time to stop and go back for what should have been in the truck to begin with. The store employee treated me in a way that made me feel like he did not have time to help or do the job he's paid for. to dismiss me by saying there were no dollys available makes me never want to use u-haul again.

Jesse C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Very nice, clean and always friendly.

Chris A. 
Évaluation :
4

I reserved a furniture dolly online and when I got to the store there were none available. But still excelent service and will use again.

Scott H. 
Évaluation :
3

I've rented here before without an issue. This time there were some issues with the vehicle. One of the tire pressure sensors go off line after driving awhile causing the TMS light to come on. The check engine light also came on. Created a stressful trip wondering if the truck was going to make it or strand us somewhere.

William C. 
Évaluation :
5

Outstanding customer service.

Matthew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN W. 
Évaluation :
3

We repeated over and over that we wanted a one way rental to Louisiana. The lady was in training and got interrupted several times. I don't know a zip code for Plano and we never discussed returning it anywhere to Texas. We even shared that this was the 4th location we had been to for a one way rental. The equipment guy was all alone trying to do it all....The 800 number is an absolute waste of time...was on hold for over an hour before anyone picked up and I was transferred to a facility that I, nor the other person had no idea why.

Janna F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bronson B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anderson S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lanesse F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wendy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Crystal H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kay C. 
Évaluation :
2

Car dolly strap was too short to secure tire. Would not even reach ratchet. Had to unload car, return to uhaul. Uhaul desk receptionist told me she can't do anything for me. Fortunately, the manager had sense enough to swap out for a trailer with functional tire straps. Right turn signal went bad a mile down the road. You need to inspect your equipment!

Cristina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Odell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ozkan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christi G. 
Évaluation :
5

Nice and easy return process

Tim N. 
Évaluation :
3

Only one person at pick up counter. Long line, took an hour to complete pick up.

Rebecca W. 
Évaluation :
4

"computer problems" and one new person made it to where with three people in front of me it took about an hour to get the trailer I had reserved the night before. Had a flat on the trailer. Called, try to get a call back, and then had to call back again and wait and wait to get somebody on the line to get the service person out for a flat tire. Lots of headaches as the phone number I put on the reservation was somehow changed during pickup. The lady I eventually got on the phone was very helpful and very professional. The service person was very fast, very nice, and very professional. He was a bright star on the rental.

Raymond J. 
Évaluation :
4

Offer smoke-free vehicles

Juanita D. 
Évaluation :
5

The person who assisted with checking in the trailer was very helpful. He asked if I connected the trailer, and I told home no. He share with the trailer was connected wrong. I let him know I did ask the person who was connecting the trailer if it was connected right. The person said, yes. The connection did not look right to me. The person at this location informed me never to be afraid to ask questions. The trailer was connected wrong. Before he removed the connection of the trailer I took a picture. He showed me the the right way the trailer should be connected. I took a picture of the connection. I later went in and watched the video to learn he educated me on the right-way to connect the trailer in the near future, so I am aware. The gentleman who helped me at this location, THANK YOU.

DeBorahR S. 
Évaluation :
5

All the employees are awesome! I worked with 3 during the trailer rental pick up/return, and all of them deserve trophies for having great attitudes while working so hard in the heat!

Austin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harrison C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

De Kendrick W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbi W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbi W.  |  Expérience générale 
Évaluation :
1

I called to confirm my reservation and the lady was extremely unhelpful. She didn't even know if the office worker was "down there because she could have sworn she came in and said by a long time ago" even though the website said it was open. I asked if there was a way to go check or call the desk specifically to see and she said "oh sorry she doesn't have a phone down there so you'll just have to go see" It was an absolute nightmare picking up our truck with the 24/7 check in and on top of that they never gave us the dolly and furniture cloths we paid for. So getting this call after going through all of that was just the thing for me to never use U-Haul again.

McKenzie C.  |  Premières impressions 
Évaluation :
5

Protect your power better. :-) while I was moving in the power went out, not your fault but made things weird.

Warren K.  |  Premières impressions 
Évaluation :
5

The lady who was there that 1st day was very friendly, informative and helpful. I really have never used a storage before and even the next day when I had questions she was eager to answer them . It was a great experience my 1st time to need a storage.

Rosie C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erin M.  |  Expérience générale 
Évaluation :
4

Little on the “pricey” side but other than that, place has everything you need for moving and storage!

Lance T.  |  Expérience générale 
Évaluation :
4

Good, but the waiting time was long!

Lola O.  |  Premières impressions 
Évaluation :
5

There was only one downside, there was a lot of old furniture and stuff in the foyer by the elevators while trying to unload. But, for all I know they were getting ready to have it removed. Overall the facilities were neat and clean.

Cindy C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maletta L.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sidney i.  |  Premières impressions 
Évaluation :
5

Thanks, I received great service. I had no problem with anything. Excellent Service!

Lois A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILL D.  |  Premières impressions 
Évaluation :
2

The owner of the facility really should work on her people skills. Also, the facility is very quick to assess fees. If these two items were improved, customers would be more likely to keep their units longer. Also, they would be more apt to pay their bills on time. Remember that people like doing business with people they know, like, and trust. I never felt like I could know, like, or trust this owner.

Melissa B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lesley L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALOMON R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre S.  |  Premières impressions 
Évaluation :
5

Great!

Kwangwoun K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lacey L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip M.  |  Premières impressions 
Évaluation :
5

Everyone was very nice and went out of their way to be helpful.

Erika R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jairo O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE W.  |  Premières impressions 
Évaluation :
5

The staff was amazing and the storage was very clean.

DAVID L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deleecia C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH D.  |  Expérience générale 
Évaluation :
5

Got what I was looking for. 24 hour access, auto pay, within my budget, and a spacious storage unit. Used it last night with no issue. Guy who helped us was casual and friendly. Really needed a storage unit for awhile now, so glad this is done. We were gonna shop around a bit, but my wife and I used them back in 2010 so we went with what was familiar.

Patrick H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTI GLENN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teneshia t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kayla T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dianne a.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRANDY W.  |  Premières impressions 
Évaluation :
5

Chelsey at the lewisville location was so helpful. Above and beyond service. Very professional

JYLENE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amer B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marian M.  |  Expérience générale 
Évaluation :
5

I would have stayed but I was not able to send packages to the facility other than that very professional.

Steve D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory G.  |  Expérience générale 
Évaluation :
5

Very helpful staff

GUADALUPE G.  |  Expérience générale 
Évaluation :
5

Everyone was very friendly and nice!!!

mary h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W.  |  Expérience générale 
Évaluation :
5

Everyone was very friendly!??

mary h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya N.  |  Premières impressions 
Évaluation :
5

Angela at the Lewisville, Tx North Stemmons Freeway location was amazing!!!! Her staff was extremely helpful with my move from San Antonio, Tx. She understood my stress level regarding my move and made the situation easier for me. Highly recommend her location!

SUE R.  |  Premières impressions 
Évaluation :
5

Everyone was very friendly but they moved very slow process took awhile

Tonya B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANCHELLE L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTI GLENN H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shante W.  |  Expérience générale 
Évaluation :
2

Employee was clueless and new. I had to explain how to process order using plain common sense. 1,5 hrs of my life gone due to lack of training and experienced personnel. Turning in rental and checking into new unit should have NOT been that hard.

corey p.  |  Premières impressions 
Évaluation :
5

Very good service

Jose Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald c.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amanda M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Israel A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley K.  |  Expérience générale 
Évaluation :
4

There seems to always be a line to rent trailers. Sometimes over 5 customers waiting and 1 person working the reservations.

KIMBERLY W.  |  Expérience générale 
Évaluation :
5

Great staff... knowledgeable and friendly

William W.  |  Premières impressions 
Évaluation :
1

I am not a happy camper… I had to call several times to cancel my storage… I called… thinking it was taken dare of… I get a letter saying I was late… I called and edited again… even had guy email manager… I moved out july 24… called july 26… see on survey that close out date is Aug 8…. What is that? Please make it right..how many people do I have to call? Ridiculous….

celeste s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Titianna N.  |  Expérience générale 
Évaluation :
5

The staff was helpful and friendly. The storage building was clean and secure. The only problem we had was that the latch on the door of our storage space was VERY difficult to open; it just refused to slide unless very strongly forced.

JILL ANNE D.  |  Expérience générale 
Évaluation :
5

Fabulous company and prices and services

Jose Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILL ANNE D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kip C.  |  Expérience générale 
Évaluation :
5

The lady at the desk was very friendly and helpful. Great customer service skills.

Shaletha B.  |  Premières impressions 
Évaluation :
1

This was a filthy u haul. I don't understand what has happen to U haul. They used to be a good, reliable company. But after the.past couple of horrendous experiences we had between storage and trailer rental, we will never use this company again. The have cost us time, monet, and much aggravation.

Tim G.  |  Expérience générale 
Évaluation :
5

We were in and out very fast, the only thing was the prices did not match on everything , For example the truck rental said 1995 and I also opted for the $14 insurance so somehow or another my bill came out to $54 , I just thought that was weird because it said 1995 and then $14 that’s $35 but somehow my bill came out to $54 and then we rented a 5 x 10 storage it said 7495 a month but the lady charged me $85 a month so somewhere in the process of getting checked out the price is changed

PAUL R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al m.  |  Premières impressions 
Évaluation :
3

You told me I had one month free storage so I booked it and later found out it was the second month. I only needed one month so you lied to me

Keith P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula B.  |  Expérience générale 
Évaluation :
5

If ever needed again I would use this U-Haul facility.

Susan O.  |  Expérience générale 
Évaluation :
3

Rate too expensive

Alex J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

isabell m.  |  Expérience générale 
Évaluation :
3

No comment

SAID ALI A.  |  Expérience générale 
Évaluation :
4

Broken glass on floor by elevator. Reserved 3 units and they were not available. Elevator needs repair.

Robin L.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MICHAEL B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL M.  |  Expérience générale 
Évaluation :
3

Online check still required check in at facility. Staff at facility (Karen/Greg) was professional, positive, and most helpful. Avg rating for this reason. Though I have 24-hour access, system did not work after hours. Created a huge problem with a 26ft truck with with furniture to move in. On June 3 at 11 PM at night I had no other recourse but to stack up the truck and my home garage because the truck needed to be returned the following day. Not at all happy about that incident. That night when trying to gain access, there was another customer there experiencing the same situation. Though he called the contact number there was nothing U-Haul could do to reset or to provide entry. I also contacted U-Haul to which they informed me that there was nothing they could do to give me access after hours. This is a situation that you have needs to seek to resolve. When you have a full truck of items that need to be unloaded, you must definitely need 24 hour access that was agreed-upon in the contract. However the next day when I return to the facility, Greg research and determined that he could not explain what happened the previous evening. He tested reset and tested my card and walked over to ensure it was working. No explanation for the access being denied the previous night. He promised to research and determine if my contract could be extended or what credit accommodations U-Haul would make for the unfortunate experience the previous night.

Kim M.  |  Online Move In 
Évaluation :
5

It was a great experience staff was always extremely helpful

Travis J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim M.  |  Premières impressions 
Évaluation :
3

My only issue was that it was so busy the kind office personnel could use some help. If we did have an issue, we had to wait in a long line to get it resolved. Maybe a roaming assistant would be beneficial in the office.

MELISSA S.  |  Premières impressions 
Évaluation :
5

I try to always use this location!

Laura W.  |  Premières impressions 
Évaluation :
5

Great place great people great supply of materiel etc

Lance T.  |  Premières impressions 
Évaluation :
3

Process was great but I’ve gotten about 10 emails/texts asking me to review which is way too many.

Justin A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D.  |  Expérience générale 
Évaluation :
5

The only problem was a malfunctioning electric lock that was repaired quickly.

Craig D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deneshala w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRI C.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BRANDON S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph j.  |  Premières impressions 
Évaluation :
5

Was a special need and staff was super great for our need

sheryl r.  |  Expérience générale 
Évaluation :
5

Respectful and helpful staff .

Avanti E.  |  Expérience générale 
Évaluation :
5

Thank you for your kindness and favor you have shown me the the ice storm February 17, 2021 and my house flooded. May you be blessed.

judy b.  |  Expérience générale 
Évaluation :
4

One of my Units allowed Rat Acxess which ruined one my matresses

MIKE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shante W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen E.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TYRONE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faria A.  |  Expérience générale 
Évaluation :
3

Being put on hold a million times was annoying

leeann K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laney S.  |  Expérience générale 
Évaluation :
3

Door wasn't the most secure. Great staff.

Luke H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L.  |  Premières impressions 
Évaluation :
5

Thank you so much for always being friendly and helpful. Angela was always great when we communicated and worked with her.

brian c.  |  Expérience générale