La'Sean immediately greeted me and was very helpful and encouraged me to stick with the unit on site and my items will fit. I was going to try another storage company but her knowledge of size and dimensions gave me the confidence to stick with this location and she was correct. Was very early and I was confused on door access. Chris answered and gavee the steps up access. Very appreciative as I was in a rush.
QUEEN L | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Lewisville
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The original equipment assigned was rusty and the trailer bed was mangled. I was able to switch but could not keep the trailer as long as requested in reservation. (Had to return by 4:00 PM instead of 6:00 as requested.
Mark GMy truck was dirty I don’t think it was checked until I did it was unacceptable
Chris TNo problems except I returned the unit a day early yet my charges were not adjusted.
BC NFast and Friendly
John HI was charged for fuel where as I did put fuel in it more than I Used. The fuel needle was way higher than 3/4th mark when I returned it. Even then they charged me extra fuel.
WASEEM KPassenger visor was broken. Driver side windows crank was missing the nob. One air vent was broken and very loose. TPMS sensor was on.
Christopher GYou should be clearer on what type of locks are required before order is placed for unit. Purchasing a lock and then having to purchase one from U-Haul solely because it's not a uhaul branded lock is a bit ridiculous. I would also suggest paying your employees a bit more, they seemed very dissatisfied with their job and not very accommodating. I get that it's a huge company…
Thomas R | Expérience généraleThe bed of first trailer assigned to me was full of rust. The field representative was very helpful to switch to a clean trailer.
Mark GThese guys just tossed us the keys and said "good luck ". No training or overview on the truck. I had never driven a truck or towed a vehicle before and had to ask them for guidance. Just horrible customer service. And do t even get me started on the truck and equipment itself!
Deanna BRental process took 4 hours not the fault of the pickup location the rental process is horrible! The online confirmation and check in is useless..
terry dLoad the trailer so I don’t have to
Larry TWhen I arrived there were 2 people working the counter and no attempt to acknowledge my presence for several minutes. When I was signing in there was no personality shown. A very cold experience.
Michael MGreat customer service from this location. My go to place for helping me move stuff.
Ben SRien
Lisa TThat team was superb. They truly care about patrons and have far better attitudes toward upholding brand name fulfillment.
matthew mMuy buena experiensia lo recomiendo.
fernando gDecent performance for the weight I hauled.
David HThank you for being available for us in our time of need. Tamika
TAMIKA R | Expérience généraleThis reply is about the car transport we needed. The crew loaded the trailer onto the truck and strapped the car down for us in the pouring rain...above and beyond...great job. The drop off location was even better...just really nice people that cared about taking good care of the customer. I was impressed. I was not impressed with trying to call the local location, automatically transfered over to a nationwide calling center and could not talk directly with my simple question. Not cool.
anthony ahave the vehicle YOU promised at the location you said it was going to be. I showed up at my appointed time, I was finally told several minutes later the truck I asked for was 15 miles away, and I could just drive up there to get it. so I can pay for more miles? I was canceling the reservation when luckily someone dropped off a p/u so after another 10 minute delay the reservation was put in my name. I haven't read the fine print on your guarantee, but I think it's clear y'all didn't hold up your end of the bargain
Gerald HHave staff available to check and hook up the trailers.
Guy TCheryl was absolutely rude when I questioned my charges. The payment screen I viewed reflected different information from what she was telling me so I questioned the charges.
John BThe I-haul app made the after hours drop off very easy
Richard MThey did not have an appliance dolly available even though I reserved online ahead of time. The workers did not show up for morning shift so we had to hook up and lift trailer ourselves, luckily my husband was with me, as a single female I'm not sure what I would have done. The light cord for trailer was missing so we had to go back in and get another one to much confusion from the the employee. It just made for a long moving day. Then at the end I had to return it the trailer to one store and appliance dolly to another. I wish we would have just gone to the other location (811 e state hwy 121) first. They were very knowledgeable, friendly, they had everything at one location and had people ready to help us. The worker there offered to load our appliance dolly into our trailer. I've done many U-Haul trailers in the past. This was very different from the normal and disappointing. I would not recommend the stemmons freeway location to people looking to move.
CAROLINE BThe manager was very helpful and friendly. The 3 other employees I encountered were not very helpful and not customer friendly. When returning a trailer I really needed a receipt that showed I returned the trailer unharmed. I had to make 3 trips into the showroom while getting the runaround. I tried to tell an employee that there was a dolly in the trailer as he walked away from me. When I followed him to see if he Heard me he just said " I heard you" not bothering to stop walking away from me all the while.
GARY OPlease explain the charges
RHONDA HTruck was parked too close to a van. Barely got in. When backing out, I thought I would hit the van on the other side. Also parked too close.
DOUGLAS CThis trailer was beat up and modified when repaired from the original configurations. I am grateful the damages were not assessed to me but this makes it hard for me to dispute charges when it is so hard to see what is damaged and what is not.
Jonathan SStaff was friendly, professional and got me in and out quickly. They answered the phone promptly when I called, I was not put on hold. The car trailer I rented was in good shape, even the tires were in great shape. Probably the best all around U-haul experience.
Perry LI have rented both a truck and trailer the past two weekends. Using the website was a very bad experience. On the first rental, we had to call customer service. They were very helpful. On the second rental, I gave up and just called the dealer directly. The service I received there was excellent. The website is a real drawback and I will just call dealers directly in the future.
paul sPick up scheduled for 7 am. They were not set up yet so I came back at 7:15. I had a reservation already, but they did not have any gas in the truck they had set for me. Took another clunker with 0,25 in the tank. Meanwhile highway was shutdown both ways over the lake so had to take another longer route around the lake at $1,19 per mile. Truck transmission made noises the whole time. Not well maintained.
Kenneth EU-haul changed my reservation (less convenient) from a local place in order to get the size I requested. However, neither the size truck I reserved nor the dolly I reserved were available. So, I had to drive much further and take multiple trips, resulting in a more-than-anticipated mileage charge. The staff was very polite, and had to endure an alarm beeping at the front door.
Stuart BThe staff that hooked up & removed the trailer were efficient and offered good safety tips
JOSEPH BNothing needs improving everybody was nice and professional they got me in and out.
Tevorish FThe nice man who helped hook up the trailer for me was very helpful, pleasant and knowledgeable. The lady inside was not very friendly and sneezed into her hand before using same hand to hold my phone and ID. She should learn common etiquette and use a tissue.
Julie LMy service was prompt and courteous. The 10' truck was in good shape with 90 000 miles on it. I'd rent from here again.
Charles HGreat experience with this group. They got us in/out very quickly (which is probably what all people want). Keep up the good work everyone! Bill/Susan
Bill SExcellent attention!
Manuel GPaid my storage over the phone and then card was hacked, well someone tried to use it the following day and transaction was denied. Also no one should have to pay full price if they are not there the entire month. Had to pay a month of storage just for my belongs to be there 6 days. I wouldn't advise anyone to use this place.
Teandra H | Expérience généraleMuy bueno
Kelvis PCustomer online app didn't work, dates and hours were incorrect, total charges were unknown til after, paper receipt was an issue. Customer service poor.
Guy HGreat team working at this location
Matthew GHelpful staff
Garret PThe gentlemen that helped me by the name of Antwan from the Lewisville command center on setting up my 5x8 trailer reservation was Great on answering all my questions. And the gentlemen by the name of Jeff from the Lewisville location also was very helpful on my trailer pickup/ dropoff easy breezy!!
ROBERT HGreat customer service from this location!
Ethan PThe guy helping me hook up my trailer was awesome. I wanted to give a big thank you to him. Awesome job.
Donny DI have rented from this location for years and always great service.
JOHN SI may be wrong but I think the coolant or something needs to be checked maybe the hoses because it sounds like it's clicking. Otherwise the truck was in OK shape. It would be good if you guys would wash off the steering wheel. They are always so black with dirt. This location is the best location in the world which I have used! True!
Constance LI use the Lewisville location whenever I have items that need to be moved from one location to another.
Dwayne BExcellent
Kim NThe staff are Amazing, professional and very caring. I was greeted when I first walked in. I moved in today and I'm very very satisfied.
Claudette H | Premières impressionsThe truck was not cleaned .. they handed over the keys to behind the building truck was parked .. Uhaul windshield sign was up .. there was empty energy drink can in the cup holder .. I drove the truck to the front of the office and handed over the items to the shop attendant.. It is cold and rained in DFW metroplex since last Friday.. The driver side door leaked cold air in the cabin .. because of the rain and cold I was not able to finish my moving in one day. All I needed is a couple of extra hours to finish and I could deliver the truck back. Same night I called in I was told even if I keep it for a couple of hours I have to pay the full next day rental, they charge me for it .. Not happy .. The truck was leaking water inside the cargo. It was all wet inside the cargo in the box… The truck drove rough with a lot of vibration and noise on the road at 65 mph..
RAHIM KYou need a paper based back up for when the computer system is down
Kenneth WThe person in charge, running the POS..in my attempt to provide the reservation number, I was told that was of no help. He was flustered by having too many customers in line.
Chris LHire employees you are interested in the customer needs instead of there cellphones. I was not explained about miles that come with my truck. I was not walked out to show where my truck was just sign here slide card and truck on the other side facing the street.
Abigail RThought it was outside it was not but refunded me so I was happy
Tanner L | Online Move InExcellent! Will do it again. Had a flat tire and UHaul took care of it without delay.
Grant SFix the bullet hole in the windshield would be a better presentation. But everything worked out fine.
Earl SGreat team work going on
Perry S | Premières impressionswe appreciated that you found a bigger unit nearby which made the transfer of our belongings easier.
RALPH V | Premières impressionsLack of training and communication led me to waste an hour of time attempting to get my free one month storage unit. I had to call management to get things straightened out on a morning where I didn't have an hour to waste. I was told I had to use the lock in the unit - great - it's in packaging I can't even begin to open.
susan C | Premières impressionsFriendly and helpful.
Francisca H | Premières impressionsMost staff were kind but at times some came off short and rude.
stephanie r | Expérience généraleGm Carl and his staff have been wonderful and helpful professionals and caring people and individuals I have noting but gratitude for them
Vincent J | Premières impressionsThe only thing that was a bit hard for me was moving is exhausting and I had hired movers to come help me move stuff out of uhaul into storage unit but I had a worker from uhaul ask me multiple times if they could do it for me instead of having the movers show up and kept asking if I just used cash app. I didn't feel safe about going that route with someone I didn't know well so I continued with having movers I hired come to storage facility.
stephanie r | Premières impressionsDonation area was disgustingly over packed! Needs to be cleaned up!
Stormi H | Expérience généraleThank you for the great customer service. A highly satisfied customer
CYNTHIA W | Expérience généraleGave a 4 star because the line wait was long inside store. Need more customer service help, especially on the weekends.
SHIRLEY L | Premières impressionsExcellent Service. Knowledgable Staff.
Catherine M | Expérience généraleGood place, easy and convenient. Most of the staff is very helpful, a couple are on the cool side but that didn't deter me from renting, that's their problem not mine. I already have one storage unit, we moved our son up to this area and he ended up needing two. Overall, it is a good place to do business with. One last thing, the cleaning lady does a fantastic job and the place always have a great smell to it. She is very kind and respectful.
Julian M | Premières impressionsVery friendly and to the point is how I handled business. All the Uhaul workers was nice and helpful with whatever I needed done. Thank you guys for everything
Ejoyce D | Premières impressionsThey keep running my debit card for a storage unit I know longer have and have not had for a month please fix
Cory W | Expérience généraleCustomer service is great. They take all the time needed to assist you. Very helpful..
AHIEZER T | Expérience généraleWhen going into the Lewisville location, the lady there didn't say hello! She just said what can I assist you with! Really had a bad attitude
Marvin H | Premières impressionsThe staff was very friendly knowledgeable and professional. They made me feel very welcomed. It was super easy and convenient and affordable. The storage unit was very clean.
Keshu J | Premières impressionsThank you for keeping my belongings safe for 6 years!!!
TENEKA H | Expérience généraleStaff very helpful and knowledgeable
DAVID N | Premières impressionsThis is the WORST storage experience I have ever had. I moved my things out after two months of storage. Left the door OPEN, they have continued to charge me. I received a phone call last May. The woman advised the door was open when doing a check. I told her then that I was done using the unit. Still they continued to charge. Worst experience ever
Sequoia W | Expérience généraleNo comments
irene c | Expérience généraleFacility good, App and system, not so much
Mark S | Expérience généraleExcellent facility. Employees always polite and helpful. Will use them again when needed.
JACK J | Expérience généraleThere was difficulty with weather which they helped me above and beyond
genevieve s | Premières impressionsI had a great experience. Delano was helpful every visit. I greatly appreciate the amazing customer service.
CRYSTINA K | Expérience généraleGreat customer service I would recommend this location to alot of friends
malcolm b | Premières impressionsBuen servicio rapido y comodo
David C | Expérience généraleReally good experience. Everyone was really nice and was able to help me out
coleen f | Expérience généraleAlways very clean and very convenient. We loved keeping our furniture here.
Kris M | Expérience généralePleasant visit to store. I didn't Exeter storage unit.
Stanley L | Premières impressionsThe manager read the message that I posted when I logged into my account online. He prepared my statement prior to my arrival. Excellent customer service!
Carla C | Expérience généraleThank you for your service. Your staff has always been very helpful each time I needed assistance. Thank you again!
Daniel C | Expérience généraleAmazing 👏 Friendly Staff ,Awesome hours very convenient 👏 🙌🏼🙌🏼
Patricia T | Expérience généraleThis was the worse customer service situation I have ever been in. Your staff told me that I had 24/7 access. I get to the unit and try to unload my uhaul trailer after hours to come across not being able to. I had my wife and children ( 2children and a newborn) waiting in y'all's parking lot trying to get help to get into our unit. Also had to miss work because I had to call customer service multiple times.I call and talk to several customer service people just to get told they cannot help me. Then I ask to speak to someone higher up just to keep getting told that in emergency situations like this y'all have no plan in order to proceed to help your customers. I talked to 3 customer service reps and then a customer service manager. 1) customer service rep hung up in my face. 2) was a customer service rep through the live chat that pretty much had no care and couldn't help. 3) was a customer service rep who listen and tried to help me to the best of her abilities. She did keep telling me that there wasn't anyone I could talk to. Finally I got to talk to a customer service manager who was great and helped me every way he could. I still didn't get access to the storage but he did send out emails. I believe on emergency situations y'all need more plans to help y'all's customers.
Johnathan W | Premières impressionsThe staff was professional at all times and I never had any issues during the length of my rental of the storage unit. On multiple occasions, I witnessed the cleaning lady constantly sweeping and mopping all areas of the storage facility.
daniel d | Expérience généraleEmployees are really great. Especially, the gentlemen that takes your truck from you or helps you with just about anything outside. Super nice, and very very strong work ethic. My only complaint is that it sometimes takes near forever to get to the front desk. There really should be two employees working the front desk at all times.
Kimberly F | Expérience généraleGreat staff! So helpful and friendly
marsha m | Premières impressionsI called to confirm my reservation and the lady was extremely unhelpful. She didn't even know if the office worker was "down there because she could have sworn she came in and said by a long time ago" even though the website said it was open. I asked if there was a way to go check or call the desk specifically to see and she said "oh sorry she doesn't have a phone down there so you'll just have to go see" It was an absolute nightmare picking up our truck with the 24/7 check in and on top of that they never gave us the dolly and furniture cloths we paid for. So getting this call after going through all of that was just the thing for me to never use U-Haul again.
McKenzie C | Premières impressionsProtect your power better. :-) while I was moving in the power went out, not your fault but made things weird.
Warren K | Premières impressionsThe lady who was there that 1st day was very friendly, informative and helpful. I really have never used a storage before and even the next day when I had questions she was eager to answer them . It was a great experience my 1st time to need a storage.
Rosie C | Expérience généraleLittle on the “pricey” side but other than that, place has everything you need for moving and storage!
Lance T | Expérience généraleGood, but the waiting time was long!
Lola O | Premières impressionsThere was only one downside, there was a lot of old furniture and stuff in the foyer by the elevators while trying to unload. But, for all I know they were getting ready to have it removed. Overall the facilities were neat and clean.
Cindy C | Premières impressionsThanks, I received great service. I had no problem with anything. Excellent Service!
Lois A | Expérience généraleThe owner of the facility really should work on her people skills. Also, the facility is very quick to assess fees. If these two items were improved, customers would be more likely to keep their units longer. Also, they would be more apt to pay their bills on time. Remember that people like doing business with people they know, like, and trust. I never felt like I could know, like, or trust this owner.
Melissa B | Expérience généraleGreat!
Kwangwoun K | Premières impressionsEveryone was very nice and went out of their way to be helpful.
Erika R | Premières impressionsThe staff was amazing and the storage was very clean.
DAVID L | Expérience généraleGot what I was looking for. 24 hour access, auto pay, within my budget, and a spacious storage unit. Used it last night with no issue. Guy who helped us was casual and friendly. Really needed a storage unit for awhile now, so glad this is done. We were gonna shop around a bit, but my wife and I used them back in 2010 so we went with what was familiar.
Patrick H | Premières impressionsChelsey at the lewisville location was so helpful. Above and beyond service. Very professional
JYLENE W | Premières impressionsI would have stayed but I was not able to send packages to the facility other than that very professional.
Steve D | Expérience généraleVery helpful staff
GUADALUPE G | Expérience généraleEveryone was very friendly and nice!!!
mary h | Expérience généraleEveryone was very friendly!??
mary h | Premières impressionsAngela at the Lewisville, Tx North Stemmons Freeway location was amazing!!!! Her staff was extremely helpful with my move from San Antonio, Tx. She understood my stress level regarding my move and made the situation easier for me. Highly recommend her location!
SUE R | Premières impressionsEveryone was very friendly but they moved very slow process took awhile
Tonya B | Premières impressionsEmployee was clueless and new. I had to explain how to process order using plain common sense. 1,5 hrs of my life gone due to lack of training and experienced personnel. Turning in rental and checking into new unit should have NOT been that hard.
corey p | Premières impressionsVery good service
Jose Z | Expérience généraleThere seems to always be a line to rent trailers. Sometimes over 5 customers waiting and 1 person working the reservations.
KIMBERLY W | Expérience généraleGreat staff... knowledgeable and friendly
William W | Premières impressionsI am not a happy camper… I had to call several times to cancel my storage… I called… thinking it was taken dare of… I get a letter saying I was late… I called and edited again… even had guy email manager… I moved out july 24… called july 26… see on survey that close out date is Aug 8…. What is that? Please make it right..how many people do I have to call? Ridiculous….
celeste s | Expérience généraleThe staff was helpful and friendly. The storage building was clean and secure. The only problem we had was that the latch on the door of our storage space was VERY difficult to open; it just refused to slide unless very strongly forced.
JILL A | Expérience généraleFabulous company and prices and services
Jose Z | Premières impressionsThe lady at the desk was very friendly and helpful. Great customer service skills.
Shaletha B | Premières impressionsThis was a filthy u haul. I don't understand what has happen to U haul. They used to be a good, reliable company. But after the.past couple of horrendous experiences we had between storage and trailer rental, we will never use this company again. The have cost us time, monet, and much aggravation.
Tim G | Expérience généraleWe were in and out very fast, the only thing was the prices did not match on everything , For example the truck rental said 1995 and I also opted for the $14 insurance so somehow or another my bill came out to $54 , I just thought that was weird because it said 1995 and then $14 that’s $35 but somehow my bill came out to $54 and then we rented a 5 x 10 storage it said 7495 a month but the lady charged me $85 a month so somewhere in the process of getting checked out the price is changed
PAUL R | Premières impressionsYou told me I had one month free storage so I booked it and later found out it was the second month. I only needed one month so you lied to me
Keith P | Premières impressionsIf ever needed again I would use this U-Haul facility.
Susan O | Expérience généraleRate too expensive
Alex J | Expérience généraleNo comment
SAID A | Expérience généraleBroken glass on floor by elevator. Reserved 3 units and they were not available. Elevator needs repair.
Robin L | Expérience généraleOnline check still required check in at facility. Staff at facility (Karen/Greg) was professional, positive, and most helpful. Avg rating for this reason. Though I have 24-hour access, system did not work after hours. Created a huge problem with a 26ft truck with with furniture to move in. On June 3 at 11 PM at night I had no other recourse but to stack up the truck and my home garage because the truck needed to be returned the following day. Not at all happy about that incident. That night when trying to gain access, there was another customer there experiencing the same situation. Though he called the contact number there was nothing U-Haul could do to reset or to provide entry. I also contacted U-Haul to which they informed me that there was nothing they could do to give me access after hours. This is a situation that you have needs to seek to resolve. When you have a full truck of items that need to be unloaded, you must definitely need 24 hour access that was agreed-upon in the contract. However the next day when I return to the facility, Greg research and determined that he could not explain what happened the previous evening. He tested reset and tested my card and walked over to ensure it was working. No explanation for the access being denied the previous night. He promised to research and determine if my contract could be extended or what credit accommodations U-Haul would make for the unfortunate experience the previous night.
Kim M | Online Move InIt was a great experience staff was always extremely helpful
Travis J | Expérience généraleMy only issue was that it was so busy the kind office personnel could use some help. If we did have an issue, we had to wait in a long line to get it resolved. Maybe a roaming assistant would be beneficial in the office.
MELISSA S | Premières impressionsI try to always use this location!
Laura W | Premières impressionsGreat place great people great supply of materiel etc
Lance T | Premières impressionsProcess was great but I’ve gotten about 10 emails/texts asking me to review which is way too many.
Justin A | Premières impressionsThe only problem was a malfunctioning electric lock that was repaired quickly.
Craig D | Expérience généraleWas a special need and staff was super great for our need
sheryl r | Expérience généraleRespectful and helpful staff .
Avanti E | Expérience généraleThank you for your kindness and favor you have shown me the the ice storm February 17, 2021 and my house flooded. May you be blessed.
judy b | Expérience généraleOne of my Units allowed Rat Acxess which ruined one my matresses
MIKE B | Expérience généraleBeing put on hold a million times was annoying
leeann K | Expérience généraleDoor wasn't the most secure. Great staff.
Luke H | Expérience généraleThank you so much for always being friendly and helpful. Angela was always great when we communicated and worked with her.
brian c | Expérience généraleExceptional experience EXCEPT for allowing storage entry to those unmasked. I understand it's difficult to enforce, but more effort should be put toward enforcement. NO ONE ELSE at the very busy loading dock wore a mask.
Rhonda C | Premières impressionsMgr was very rude when I had to call on an issue
Rebecca Z | Expérience généraleThis facility and rental site are poorly managed. I moved my belongings out specifically so I wouldn't have to continue paying for inadequate service. I won't use Uhaul storage or moving trucks in the future because of my experiences at this location.
Joy U | Expérience généraleLEWISVILLE,TX Always the best service. And such kind , friendly and helpful staff and the Mgr.Greg Farley is the greatest..
LINDA L | Expérience généraleYOUR COMPUTERS THE EMPLOYEES USE ARE SLOW AND WORN OUT IT TOOK ME 45 MINUTES TO CHECK OUT BECAUSE THE COMPUTERS KEPT FREEZING UP . THIS IS THE SECOND TIME THIS HAS HAPPEN TO ME THERE . PLEASE FIX THE COMPUTERS
Laney S | Premières impressionsVery convenient and easy to access. Glad I chose U-Haul.
Talesha M | Expérience généraleGregory helped me! He was very inviting. Asked information about where I was moving from and we ended up knowing some of the same people. This move was a hard one for personal reasons, but his warm welcome was much needed!
Emilee C | Premières impressionsYou have the friendliest staff I have ever met! I was always treated with respect, kindness, and understanding during these trying times. I'm glad I used U-haul as my moving choice. I even rented the most hassles storage unit to complete my moving experience. Thank you U-haul for my wonderful moving experience.
David D | Premières impressionsStaff was very friendly and entertaining. Efficiently handled a busy day with a smile.
Nicholas W | Premières impressionsI like Kyle customer service at Lewisville.
Anand P | Expérience généraleThe website is horrible they give you a price but it doesn't give you everything so we need to actually pay for your reservation after being told you have no deposit and you don't have to pay now it's $300 higher when you go to make your payment my original quote was for $1 225 I end up paying 1719
TAMMIE W | Premières impressionsPrice is a little high for the size of the units. Could have rented else where for less - but I have had success here prior so I trusted you again with my stuff. Thanks
Charlotte H | Premières impressionsI had a last minute need for storage for some furniture and was able to go onto your website, view available storage units, and book a unit. We came inside the office on our first visit just to make sure we were all set and didn't need to do anything else. We didn't. We've been to the unit a few times now and it has been really convenient.
Melisha H | Online Move Inprofessional, friendly and helpful.
james b | Premières impressionsI've been trying to get ahold of someone in the office for sometime now. When I went in the man at the counter didn't know what to do so he said he would call me once he knew the answer and he never did. I emailed the manager several time and he never responded to me.
Dominique J | Expérience généraleDale ( I think that was his name!) was a huge help! He contacted me before my Ubox was going to be picked up, and I was able to store a few more items before it was shipped! The Ubox was ready and waiting for me when I got there! And it has arrived in Lubbock Texas today!
Cindy T | Expérience généraleThank you for all you do, everything was perfect.
JAMES M | Expérience généraleKyle was AMAZING on our move out day. Thank you!
CARLA D | Expérience généralewas a great facility
robert b | Expérience généraleUhaul has been my trusted provider for transport and storage for the past decade. Staff here was welcoming and accommodating
nicholas m | Expérience généraleSafe and reliable location for your storage needs. Had no issue accessing my unit when needed. Would store here again.
Carlos A | Expérience généraleStaff were super helpful & friendly. Facilities are very clean, and security/safety seems top notch
Russell S | Premières impressionsSurprisingly clean
Marta F | Expérience généraleEverything was satisfactory
elyse U | Expérience généraleService was excellent and quick.
Karina O | Premières impressionsI like this location. The place is well kept. The only thing I don't like is the box maze they created to get to the service desk.
Phill L | Expérience généraleQuick, fast and easy rental. Thanks.
Dean C | Premières impressionsStaff always friendly and helpful. Tried 2 other storage facilities before moving to U-Haul. Will be returning to U-Haul when future needs arise.
JACK A | Expérience généraleReasonable prices and a secure facility
Joshua F | Expérience généraleThe facilities are nice, clean, and well maintained! The staff are very friendly and helpful and always went out of their way to provide assistance!
Casey R | Expérience généraleHad an issue, one employee told me that I could pay for the storage for the whole month and if move early they prorate and refund me the unused portion, but than was not true.
Jaime N | Expérience généralegood job. good attitude. Right on Saigon
shaun g | Premières impressionsAs long as we have lived in Lewisville (some 18 years) this UHaul has been our go to for storage and truck rentals. They are personable and very service minded, which is difficult to find these days.
william s | Expérience généraleI rented a trailer and had a storage until. Both were clean and in top shape. The staff is knowledgeable and very friendly. Above all there was never any waiting.
jack j | Expérience généraleCharged my card without my authorization
Sarah K | Expérience généraleThese guys are the best!! Made my multiple moves this year much easier!!
Lisa H | Expérience généraleVery friendly staff
trent r | Expérience généraleJonathan was very friendly and incredibly helpful. Could not ask for a better or easier experience.
WENDY G | Premières impressionsFacility is very clean, and the office staff were all friendly and willing to answer questions. The procedures seem very secure and easy to follow. Use of the free carts is great!
alice a | Premières impressionsI have used this U-Haul facility many times over the years and I have always received good service. My only wish would be if that the parking for the storage area be flat.
Susan O | Expérience généraleYour employees were very polite and courteous and extremely helpful.
David J | Expérience généraleGreat place. Secure place.
roger r | Expérience généraleGreat place. Great customer service.
rodger r | Expérience généraleExcellent service à la clientèle.
David J | Premières impressionsGood experience for our first storage.
amanda a | Expérience généraleProfessional staff, and smooth transaction.
Teresa R | Expérience généraleReally helpful staff
elyse U | Premières impressionsThe staff was friendly and helpful, but it was apparent that the employee that was assisting me required more experience with the company software and order entry systems.
Joshua F | Premières impressionsWe really needed a dolly which I ordered and was informed it was inside the truck. I'm a disabled Veteran so it was really needed. Yes I asked again at check out.
Cynthia D | Premières impressionsExelente servicio gracias. Que Dios, les Bendiga.
Hector H | Expérience généraleGreat service and storage.
JENNIFER C | Expérience généraleGreat place and the team there was very helpful.
Neil R | Premières impressionsVery incovant shop hours staff was not help full or willing to do more then the bare minimum or even offer suggestion on what I consider basic storage needs
david p | Expérience généraleI had my things in storage for 19 months with an excellent experience. I came to my unit a few times and everything was always very clean and secure. The staff is very friendly and knowledgeable.
Jennifer W | Expérience généraleL
sammy m | Premières impressionsStaff was very helpful. Facility felt safe well managed
EMILIE R | Expérience généraleI'm extremely happy with U-Haul at this site. They've been helpful and professional in all dealings.
Deborah A | Expérience généraleterrible experience, my rental was completely screwed up. wasted much time there. was not compensated for their screw ups.
DAVID C | Expérience généraleFriendly and helpful staff
grace m | Premières impressionsVvv
Monty W | Premières impressionsN/a
April K | Expérience généraleEverything was great!
Joe B | Expérience généraleImpressed with how clean it is! Highly recommend!
Elizabeth R | Expérience généraleMy experience with your facility and company was very satisfactory. I would use you guys again whenever I move again.
Anthony F | Expérience généraleeveryone was very helpful! they let us leave our personal vehicle on the property while we went and grabbed lunch which was very kind! and the lady who helped me was very thorough!
ashley d | RéservationVery good service, and the equipment worked well.
Michael G | RéservationGreat service... Easy access
philip g | Expérience généraleNo additional comments.
Jo B | Expérience généraleFriendly and helpful.
CATHRINE H | Expérience généraleThanks, great service
Elizabeth R | Expérience généraleThe staff we very helpful at every step.
steve t | Expérience généraleNon
Jarrod L | Expérience généraleStaff was helpful. Move in was very easy. Place is clean and well lit.
Ronald W | RéservationThe rectangular box with a roof was perfect.
JUSTIN H | Expérience générale.
Maya S | Expérience généraleI love this Lewisville location. The staff members are super friendly like Jonathan. It is clean and convenient for what I needed the space for.
cher a | Expérience généraleI would definitely recommend this facility to everyone!! Excellent service!!
brandon R | Expérience généraleexcellent, met my needs
Thomas W | Expérience généraleAppreciate the efficient and friendly service!
CARL T | Expérience généraleJonathan and Cassie were great and very helpful. This location has one of friendliest U-Haul staff I have ever encountered, having moved a lot.
cher a | RéservationNice facility and served its purpose.
AMY C | Expérience généraleNo complaints, easy to work with and very clean
gayla c | Expérience généraleI have used this location a few times and have had a good experience each time - very good location ~
Lester E | Expérience généraleThis is a super busy facility. The wait for assistance was excessive during each of the three visits I made to this location, way under staffed. I didn't find the manager to be helpful.
robert f | Expérience généraleGreat Experience
DOUG F | Expérience généraleGreat experience using the storage facilities. They made everything so easy and convenient. I will definitely recommend Uhaul services to all my friends & family.
Mindy R | Expérience généraleStaff was always friendly and able to answer all questions.
Stephanie M | Expérience générale