Furniture dolly had a bad wheel. Need to inspect these.RICHARD R.
Customer Reviews for U-Haul Moving & Storage of Lewisville
Pour nous contacter
Lewisville, TX 75067
(On the Southbound I-35E service road Next to Sam's Club)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.MIRELLA A.
Le client n'a pas laissé de commentaire.Richard W. | Expérience générale
Le client n'a pas laissé de commentaire.JOSEPH M.
Always greatJAMES C.
Very helpful staff, I like the reservations on line.Tim M.
Can't understand the inconsistency in the pricing, I was charged more for a shorter distance this time than the previous time I used the U haul for a longer distance, for the same size of trunk just wished this can be reviewed and explain better to meIBIDUNNI O.
Great service!!!CYNTHIA R.
I can't think of anything else that could of been done. Everyone was friendly and helpful especially the young lady that helped me with the reservation.JOHN S.
Le client n'a pas laissé de commentaire.John O.
Angela was very friendly and helpful. She is an asset to the company.DONNA C.
Please inform customers that your reservation can be cancelled if you do not show up by a specific timeBRIAN G.
Everyone was very friendly!??mary h. | Premières impressions
Customer service was great, both at pickup and drop-off Freidly and the whole experience was hassle free ThankJAMES M.
Le client n'a pas laissé de commentaire.William P.
Le client n'a pas laissé de commentaire.SHAKIA S.
Le client n'a pas laissé de commentaire.Laura Y.
The assistant manger is so kind and helpful. Everyone was super nice. The assistant manger goes above and beyond to help people. I forgot her name but she really helped me!Bryanna F.
Everything went as good as expected. The staff were very professional and very easy to talked toMATOKA A.
Excellent friendly service!Misty J.
Fast service at the counter, Fast service at hock up. Fast service at drop off. Will use again in the spring for a load of dirt.JOHNNY P.
The gentleman that checked the truck in for return was phenomenal. So kind and we both agreed that every day is a blessing to wake up and have a job to go to. So thankful for his kindnessELIZABETH ARTELL R.
Le client n'a pas laissé de commentaire.LIVIA LIU F.
Le client n'a pas laissé de commentaire.KAREN L.
Le client n'a pas laissé de commentaire.Tanya N. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTOPHER M.
I thought that woman that checked us in was amazing, quick and on-point. I regret that I did not get her name.Phillip S.
Le client n'a pas laissé de commentaire.PATRICK R.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Sudeep S.
Le client n'a pas laissé de commentaire.lakitta G.
Great customer service!CHARLOTTE S.
Check the left headlights on that truck.GREGORY S.
Le client n'a pas laissé de commentaire.JESUS A.
About the equipment it was not clean at all, very dirty and nasty to stay in, however very well maintained.JUN H.
Le client n'a pas laissé de commentaire.Kemper O.
Le client n'a pas laissé de commentaire.DONN P.
Le client n'a pas laissé de commentaire.LARRY P.
Le client n'a pas laissé de commentaire.JACOB D.
There was no visible drop box for me to leave the key after hours.JEREMY S.
Angela has a terrible personality and whomever was at the desk at return of equipment clearly doesn't know how to do her job. Stood there for well too long to return the truck and finally went to the front and she said just leave the keys in the truck and the guy will check it in. Never saw or spoke with "the guy" but apparently he checked in the truck 5 minutes after I left. Extremely poor customer service. Cannot encourage anyone more to go to a different location.William L.
Be clear up front with fees. I made it clear when selecting the number of hours it would be returned after closing hours but the invoice did not reflect the additional 20 $charge. I could have made it on time if I didn't sweep out the truck. The ironic part is it hadn't been sweeped before I picked it up as it had an empty hand sanitizer bottle in it, along with a thumb tak, and twisty ties. Next time I won't sweep before I return as it was obvious the last person didn't.David R.
Le client n'a pas laissé de commentaire.Hoang L.
I would strongly suggest the mobile check in, so easy and don't have to wait in line, thanks.Elechia B.
Le client n'a pas laissé de commentaire.PAMELA D.
It was a busy morning but the staff was already ahead of the game getting everyone's reservation lined up, excellent experience!Kyle A.
Employee was very friendly and helpful!NICOLE B.
Le client n'a pas laissé de commentaire.KEVIN C.
Equipment was returned after business hours...JIMMY P.
Le client n'a pas laissé de commentaire.DAVID R.
Le client n'a pas laissé de commentaire.GARY S.
Le client n'a pas laissé de commentaire.PEDRO G.
Le client n'a pas laissé de commentaire.KYLE N.
Angela at the Lewisville, Tx North Stemmons Freeway location was amazing!!!! Her staff was extremely helpful with my move from San Antonio, Tx. She understood my stress level regarding my move and made the situation easier for me. Highly recommend her location!SUE R. | Premières impressions
Le client n'a pas laissé de commentaire.Mark P.
Le client n'a pas laissé de commentaire.Mark P.
Le client n'a pas laissé de commentaire.ROY L.
Le client n'a pas laissé de commentaire.ANTHONY C.
Everything was great !DEXTER W.
Le client n'a pas laissé de commentaire.ROBERT L H.
The gentleman that hooked the trailer up to my truck was very kind and efficient. He really seem to be a hard worker!LARRY P.
Difficult time figuring out how to remove the trailer otherwise great!!Cleon H.
I reserved a 20' truck to move furniture from BridgeWay Church, Copper Canyon, Tx to Restore Church, Blanchard, Ok. A one day rental. I advised the rental agent that the rental would be tax exempt and, not having the tax exempt form with me at that time, I would bring the form with me when I returned the vehicle. I was advised the tax would be deducted at the end of the rental. When I returned the I was informed that it was required that the form be presented at the time of pickup. The rental agent should have had told me this at the time of rental.STANLEY B.
Well when we picked it up in the morning the lady who rang us up wasn't friendly at all. Matter in fact she kept correcting us verbally which honestly was upsetting my business partner to the point where he was raising his voice. We apologized for our behavior however she did not. Moving Carl was amazing. But whoever that lady was...maybe remove her from the equation and we would be Golden.SHAN K.
easy rental pickup and drop offNEAL S.
The cashier kept coughing, while not wearing a mask. She blamed it on the A/C unit. I was not happy about that at all, especially since we are still in a pandemic. The check out was long. That's understandable because they were short staffed. I presented my ID and a major credit card when renting (both of which were valid), but the cashier still had to call my spouse on the phone for verification (on speaker for other customers to hear!!) Maybe that is standard procedure, but is not a cool one (in my opinion.) The vehicle was clean and well kept as well as the facility.OTHELLO B.
Fast, friendly and curtesy.ALFONSO R.
Tried to do online check in online at the kwik kar location but would not work, then tried to get customer service on the phone to assist us. We waited 15 minutes on the phone without anyone picking so decided to cancel the reservation. Decided to drive up the road to this location. Was easy and got the uhaul within minutes and drop off was simple. Clearly online check in and over the phone customer service needs a lot of work.PETER K.
Le client n'a pas laissé de commentaire.Gopinath A.
Le client n'a pas laissé de commentaire.JENNIFER L.
Le client n'a pas laissé de commentaire.BILLY B.
Le client n'a pas laissé de commentaire.Jun H.
Le client n'a pas laissé de commentaire.Taylor M.
Never used the dollyANTHONY S.
Awesome that they hooked and unhooked the trailer for me.Gerald H.
Everyone was very friendly but they moved very slow process took awhileTonya B. | Premières impressions
Le client n'a pas laissé de commentaire.RICHARD G.
Le client n'a pas laissé de commentaire.Daniel F.
Le client n'a pas laissé de commentaire.SHELBY M.
Le client n'a pas laissé de commentaire.HALPRINCE S.
The check in guy upon return was very friendly and helpful. Overall good experienceRick T.
Have their policy on two phone numbers in hand or don't act like they renting out luxury items. It's definitely not worth renting from this area ever again. I've rented with U-Haul before but never had this requirement of having to share another phone number of someone else and wait for U-Haul to verify that person or they can't let me rent the trailer. It's disrespectful.SHANE H.
Walk customers out to vehicle for inspection.Raymond H.
Absolutely loved the gentleman who did our equipment return!! He was just as sweet as can be, apologize I can't remember his name. Thank you:)KAILEE A.
This location was terrific!John A.
The female person behind the counter ... Just kept on saying "You registered to pick it up by phone. And would not help me...Paul V.
Le client n'a pas laissé de commentaire.DUANCHELLE L. | Expérience générale
Le client n'a pas laissé de commentaire.TIMOTHY P.
Le client n'a pas laissé de commentaire.DAVID L.
Everything was great. Except they did not put the appliance dolly in the U-Haul. I had to go back inside and get it.VICTOR I M.
There was no waiting to drop off the unit. A representative immediately directed me to the parking space where needed to be uncoupled. I was there less than 5 minutes. The U-Haul representative was very cordial and efficient.Chris W.
Le client n'a pas laissé de commentaire.JOSE S.
Le client n'a pas laissé de commentaire.KENNETH A.
Le client n'a pas laissé de commentaire.ADAMA S.
Le client n'a pas laissé de commentaire.ROBERT T.
Le client n'a pas laissé de commentaire.MARTI GLENN H. | Premières impressions
Le client n'a pas laissé de commentaire.WILLIAM EDWARD T.
Le client n'a pas laissé de commentaire.Gordon B.
Hitch was installed and it was ready at the time promised. Le service à la clientèle était génial.Pam B.
Le client n'a pas laissé de commentaire.TIRIWANGANI W-S C.
Le client n'a pas laissé de commentaire.KEITH D.
Le client n'a pas laissé de commentaire.JEFFREY C.
Le client n'a pas laissé de commentaire.Shante W. | Expérience générale
Manager is excellent and a very proactive problem-solver. I picked up my truck over the extremely busy Labor Day Weekend when the truck lot was full of activity. They could have used more help checking the mechanical readiness of trucks for the long hauls and certainly more attention on cleanliness of vehicles. Cabs on several trucks I checked out had dirty windshields and smelly cabs. This was understandable given turn-over on that weekend, but it definitely decreased my confidence in the maintenance done on outgoing trucks.Katherine S.
Quick and efficient!DAVID S.
I booked online for uhual in josey lane in Carrollton location and when I went there they do not have any any truck. I was like what and showed my reservations. He gave me another location address and asked me to go there. When I went there it was closed. Finally again I have to go to the lewisville location Using the app was so bad. I took like 30 pictures and the app will not recognizeJibin P.
After I unloaded the trailer, it was picked up by a flatbed tow truck.Jeffrey O.
Employee was clueless and new. I had to explain how to process order using plain common sense. 1,5 hrs of my life gone due to lack of training and experienced personnel. Turning in rental and checking into new unit should have NOT been that hard.corey p. | Premières impressions
Very good serviceJose Z. | Expérience générale
Le client n'a pas laissé de commentaire.ronald c. | Premières impressions
Le client n'a pas laissé de commentaire.Amanda M. | Expérience générale
Le client n'a pas laissé de commentaire.Israel A. | Expérience générale
Le client n'a pas laissé de commentaire.ashley K. | Expérience générale
There seems to always be a line to rent trailers. Sometimes over 5 customers waiting and 1 person working the reservations.KIMBERLY W. | Expérience générale
Great staff... knowledgeable and friendlyWilliam W. | Premières impressions
I am not a happy camper… I had to call several times to cancel my storage… I called… thinking it was taken dare of… I get a letter saying I was late… I called and edited again… even had guy email manager… I moved out july 24… called july 26… see on survey that close out date is Aug 8…. What is that? Please make it right..how many people do I have to call? Ridiculous….celeste s. | Expérience générale
Le client n'a pas laissé de commentaire.Titianna N. | Expérience générale
The staff was helpful and friendly. The storage building was clean and secure. The only problem we had was that the latch on the door of our storage space was VERY difficult to open; it just refused to slide unless very strongly forced.JILL ANNE D. | Expérience générale
Fabulous company and prices and servicesJose Z. | Premières impressions
Le client n'a pas laissé de commentaire.JILL ANNE D. | Premières impressions
Le client n'a pas laissé de commentaire.Kip C. | Expérience générale
The lady at the desk was very friendly and helpful. Great customer service skills.Shaletha B. | Premières impressions
This was a filthy u haul. I don't understand what has happen to U haul. They used to be a good, reliable company. But after the.past couple of horrendous experiences we had between storage and trailer rental, we will never use this company again. The have cost us time, monet, and much aggravation.Tim G. | Expérience générale
We were in and out very fast, the only thing was the prices did not match on everything , For example the truck rental said 1995 and I also opted for the 14 $insurance so somehow or another my bill came out to 54 $I just thought that was weird because it said 1995 and then 14 $that’s 35 $but somehow my bill came out to 54 $and then we rented a 5 x 10 storage it said 7495 a month but the lady charged me 85 $a month so somewhere in the process of getting checked out the price is changedPAUL R. | Premières impressions
Le client n'a pas laissé de commentaire.Al m. | Premières impressions
You told me I had one month free storage so I booked it and later found out it was the second month. I only needed one month so you lied to meKeith P. | Premières impressions
Le client n'a pas laissé de commentaire.Paula B. | Expérience générale
If ever needed again I would use this U-Haul facility.Susan O. | Expérience générale
Rate too expensiveAlex J. | Expérience générale
Le client n'a pas laissé de commentaire.isabell m. | Expérience générale
No commentSAID ALI A. | Expérience générale
Broken glass on floor by elevator. Reserved 3 units and they were not available. Elevator needs repair.Robin L. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL B. | Premières impressions
Le client n'a pas laissé de commentaire.CAROL M. | Expérience générale
Online check still required check in at facility. Staff at facility (Karen/Greg) was professional, positive, and most helpful. Avg rating for this reason. Though I have 24-hour access, system did not work after hours. Created a huge problem with a 26ft truck with with furniture to move in. On June 3 at 11 PM at night I had no other recourse but to stack up the truck and my home garage because the truck needed to be returned the following day. Not at all happy about that incident. That night when trying to gain access, there was another customer there experiencing the same situation. Though he called the contact number there was nothing U-Haul could do to reset or to provide entry. I also contacted U-Haul to which they informed me that there was nothing they could do to give me access after hours. This is a situation that you have needs to seek to resolve. When you have a full truck of items that need to be unloaded, you must definitely need 24 hour access that was agreed-upon in the contract. However the next day when I return to the facility, Greg research and determined that he could not explain what happened the previous evening. He tested reset and tested my card and walked over to ensure it was working. No explanation for the access being denied the previous night. He promised to research and determine if my contract could be extended or what credit accommodations U-Haul would make for the unfortunate experience the previous night.Kim M. | Online Move In
It was a great experience staff was always extremely helpfulTravis J. | Expérience générale
Le client n'a pas laissé de commentaire.Tim M. | Premières impressions
My only issue was that it was so busy the kind office personnel could use some help. If we did have an issue, we had to wait in a long line to get it resolved. Maybe a roaming assistant would be beneficial in the office.MELISSA S. | Premières impressions
I try to always use this location!Laura W. | Premières impressions
Great place great people great supply of materiel etcLance T. | Premières impressions
Process was great but I’ve gotten about 10 emails/texts asking me to review which is way too many.Justin A. | Premières impressions
Le client n'a pas laissé de commentaire.Christopher D. | Expérience générale
The only problem was a malfunctioning electric lock that was repaired quickly.Craig D. | Expérience générale
Le client n'a pas laissé de commentaire.deneshala w. | Premières impressions
Le client n'a pas laissé de commentaire.TERRI C. | Expérience générale
Le client n'a pas laissé de commentaire.BRANDON S. | Expérience générale
Le client n'a pas laissé de commentaire.joseph j. | Premières impressions
Was a special need and staff was super great for our needsheryl r. | Expérience générale
Respectful and helpful staff .Avanti E. | Expérience générale
Thank you for your kindness and favor you have shown me the the ice storm February 17, 2021 and my house flooded. May you be blessed.judy b. | Expérience générale
One of my Units allowed Rat Acxess which ruined one my matressesMIKE B. | Expérience générale
Le client n'a pas laissé de commentaire.Katherine M. | Expérience générale
Le client n'a pas laissé de commentaire.Shante W. | Premières impressions
Le client n'a pas laissé de commentaire.Karen E. | Expérience générale
Le client n'a pas laissé de commentaire.TYRONE W. | Expérience générale
Le client n'a pas laissé de commentaire.PHILLIP L. | Expérience générale
Le client n'a pas laissé de commentaire.Karen E. | Premières impressions
Le client n'a pas laissé de commentaire.PHILLIP L. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID L. | Premières impressions
Exceptional experience EXCEPT for allowing storage entry to those unmasked. I understand it's difficult to enforce, but more effort should be put toward enforcement. NO ONE ELSE at the very busy loading dock wore a mask.Rhonda C. | Premières impressions
Le client n'a pas laissé de commentaire.Sade T. | Premières impressions
Le client n'a pas laissé de commentaire.Craig D. | Premières impressions
Staff was very friendly and entertaining. Efficiently handled a busy day with a smile.Nicholas W. | Premières impressions
Price is a little high for the size of the units. Could have rented else where for less - but I have had success here prior so I trusted you again with my stuff. ThanksCharlotte H. | Premières impressions
I had a last minute need for storage for some furniture and was able to go onto your website, view available storage units, and book a unit. We came inside the office on our first visit just to make sure we were all set and didn't need to do anything else. We didn't. We've been to the unit a few times now and it has been really convenient.Melisha H. | Online Move In
Service was excellent and quick.Karina O. | Premières impressions
Quick, fast and easy rental. Thanks.Dean C. | Premières impressions
Jonathan was very friendly and incredibly helpful. Could not ask for a better or easier experience.WENDY G. | Premières impressions
Great place and the team there was very helpful.Neil R. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!