Évaluations des clients U-Haul Moving & Storage of Lexington Park

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lexington Park

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Joseph D. le

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Let people rent a truck to move for more than one day. I asked to rent a truck on a Sunday morning to a Monday night. The manager made to proper accommodations, but only after explaining what I needed about 5 times and being left feeling like I was in the Twilight Zone. Also, they should go with the old check-in procedure when bringing the truck back after hours. Just a simple Key Drop Box. I had to log-in, take pictures of 5 different places/parts of the truck, then drop the keys in the box. Really glad I brought my phone with me. Safe to say I will be going with a Budget truck if I ever need something like this again.

Natassia K. le

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Le client n'a pas laissé de commentaire.

Kenneth J. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Great job as usual.

Terrence B. le

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Le client n'a pas laissé de commentaire.

Erwin J. le

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Le client n'a pas laissé de commentaire.

Melissa A. le

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The wait tine was long picking up and doing off!

Robert T. le

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Feel that I was overcharged for the 3 extra hours that I used the truck. I called and asked about keeping the truck for a few more hours but was not told at the time that they were going to charge me a full rental rate and charge me again for hand cart use. It was about $70 they charged me for 3 extra hours. Very unhappy

william k. le

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Le client n'a pas laissé de commentaire.

Lakisha M. le

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The truck that was rented to me should NOT even be on the road. The aliment was so bad that the steering wheel was crooked. I was not able to control the vehicle and had to let my husband drive, it kept pulling to the left when I was trying to stay straight. Even my husband had to fight to keep the vehicle straight. The truck was raggedy and sounded as if it was falling apart. The passenger side back tire was also seemed to be bent or out of line as well. We were unable to complete our move due your vehicle not being safe. I dropped the vehicle off at the nearest u-haul location which was the Cove Point Storage and U-Haul located in Lusby MD, where my original drop off location should have been. I have video as well as pictures of this horrible truck I was placed in. I spoke with the location that we rented the vehicle from and was basically told that "he never encountered a situation like this and there was nothing that he could do to compensate me." I have rented from u-haul for many years now and I am very disappointed in the service and the vehicle that I received. I have never experienced anything of the sort ever before. Now they are trying to charge me almost $300 for a rental that should never been on the road to begin with. I think that I should be compensated for this inconvenience. I will post pictures as well as the video under your review on u-haul.com with this review for the next customer and consult with an attorney.

Granville W. le

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Le client n'a pas laissé de commentaire.

Arthur C. le

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Le client n'a pas laissé de commentaire.

Milicent W. le

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Le client n'a pas laissé de commentaire.

JaMieka K. le

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Le client n'a pas laissé de commentaire.

John N. le

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Great people

Michael O. le

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Brian and Joseph were fabulous! Phenomenal customer service, and great appreciation for the military! They saved us when we couldn’t find a trailer in the metro DC area, and it was worth the 90-minute drive to Lexington Park!

Mike R. le

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Le client n'a pas laissé de commentaire.

Tyson B. le

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Pick up took 1 hour, need much more workforce at this location. Tire pressure on one tire should have been 65psi and was at 14 psi

Terry N. le

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Le client n'a pas laissé de commentaire.

Brandon G. le

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Location was very convenient, but the day I picked up the truck they were very busy and staff was not well organized. I had to wait in a long line nearly 45 minutes just to pick up my truck. Other customers had even checked in for pick up online before coming in, and they still had to wait along with everyone else! Could be much more efficient.

Mary G. le

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Le client n'a pas laissé de commentaire.

Stephen K. le

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Le client n'a pas laissé de commentaire.

NORMAN G. le

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Easy in and easy out, staff walked you through each step

Arianne T. le

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Le client n'a pas laissé de commentaire.

mark e. le

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Le client n'a pas laissé de commentaire.

Myron H. le

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During the pick up, the gentleman who helped us was very short and curt with me. He seemed very annoyed with my questions and did not have a "I am here to help you demeanor." My husband said that the gentleman who assisted him when he returned the truck was professional and nice.

Mark R. le

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Le client n'a pas laissé de commentaire.

Justin W. le

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Very friendly. Very quick and simple transaction. Very pleased with the price of equipment and ease of the renting process.

Tina A. le

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Before scheduling my hitch installation online, I called and spoke with Gail. She was extremely helpful, patient, and kind. When I got to my appointment, I drove around trying to find which door to go inside. Maybe better signage would help. Brian H., was awesome with informing me of what they were doing with giving me updates. He saved me $50 from getting something I didn’t need so I got that refunded at the end of my appointment . He throughout explained everything and was a pleasure to talk to. I stayed 3 hours inside the store and he was super great with other customers also. I will be back to rent a trailer. Would highly recommend this U-Haul and glad I went here instead of the dealer. Thank you!

James P. le

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Accept debit cards a lot of people don't have credit cards there paycheck goes not a debit card thanks in advance

Hiede W. le

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Le client n'a pas laissé de commentaire.

MICHAEL L. le

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Le client n'a pas laissé de commentaire.

Edwin O. le

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Customer service rep Philip was extremely rude when asked basic questions about the rental. Seemed bothered and had a poor attitude. The next day, when we spoke to the manager Brian, we told him of our experience with Philip and he tried to offer a $25 gift certificate which was never received. He seemed to be covering for his “buddy” instead of listening to our experience. We also had an issue with the mileage. Unfortunately, due to our bad experience with Philip, We were so frustrated that we didn’t check the mileage when We received the van. It was off by nearly 12 miles. This is my second time using u-haul; the first time was in Alexandria, VA and it was a very pleasant experience. Not sure why this time it wasn’t.

Johnathan S. le

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Le client n'a pas laissé de commentaire.

Michael D. le

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the staff was busy when I arrived to pick up the rental, but were kind courteous and professional. The truck I rented was clean. Overall it was a smooth process, and I would recommend U-haul and this location to anyone

Tim O. le

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GOOD TO GO. THANX BRIAN.

Jeffery S. le

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Waited in a line of 5 people to return rental.

Ricky E. le

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N/A

Paul E. le

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Small thing, but it would be handy to have a sign to indicate where returns are to be parked?

Robert C. le

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Le client n'a pas laissé de commentaire.

Nanga Y. le

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Please have enough people to attend to customers. The store was empty and we had to wait about 10 minutes for a rep to show up. But overall when he arrived he did a good job.

David L. le

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Le client n'a pas laissé de commentaire.

mark e. le

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Le client n'a pas laissé de commentaire.

RAYMOND k. le

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Le client n'a pas laissé de commentaire.

Joe D. le

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Le client n'a pas laissé de commentaire.

Howard W. le

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The folks there were great. Helped me greatly in an emergency situation. Thanks

Alexander S. le

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Le client n'a pas laissé de commentaire.

Quantia G. le

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Le client n'a pas laissé de commentaire.

TAMMY M. le

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Thank you so much . Bryan was so helpful.

Henry J. le

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There was trash in the storage bins in the doors of the truck

Jamison F. le

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Le client n'a pas laissé de commentaire.

JAMES H. le

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Le client n'a pas laissé de commentaire.

Rachelle A. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Jonathan P. le

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Le client n'a pas laissé de commentaire.

Vida R. le

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Le client n'a pas laissé de commentaire.

Mary M. le

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I had a great experience so I have no suggestions

Wesley M. le

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Le client n'a pas laissé de commentaire.

BRIAN B. le

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Le client n'a pas laissé de commentaire.

Maria S. le

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Le client n'a pas laissé de commentaire.

Jason B. le

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Team was knowledgable and helpful

Tom A. le

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Le client n'a pas laissé de commentaire.

Matthew W. le

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Le client n'a pas laissé de commentaire.

johnny m. le

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Le client n'a pas laissé de commentaire.

Rick B. le

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I rented an Auto Transport. The first unit they gave me was rusty and falling apart. It had loose parts and tin sheet metal structure repairs. I brought it to the attention of the clerk who was “helping” me, and he was obviously less than happy about having to re do everything. The manager said the first unit had just come back from re-work. I told him it should be condemned. I don’t think I would have bought it for $237, let alone rent it for that much. The unit I was given in replacement, while functionally satisfactory, had mud all over it. There’s a placard on the trailer that says “save money, bring it back clean” so I was thinking the whole time “I hope they don’t try to charge me for cleaning this”. This is my 2nd time renting an Auto transport from this facility. Both times, I felt the level of professionalism left a lot to be desired. The first experience (October of 2018), when I showed up at my scheduled pick up time, the front door was locked. After waiting for 15 minutes, I saw that the back door was open to the parking lot. Thinking that someone may have had some sort of emergency problem, I went around to that door. I searched the building and it was empty. I stood in the empty store for over 30 minutes waiting for someone who worked there to come to the counter. I called their business phone number a few times, and eventually got through to the manger’s cell phone. I told him I was standing in the store, and he apparently had been on the roof, helping maintenance people. When I attempted to return the trailer the 2nd time, the manager didn’t show up until about 5 minutes after the posted opening time of 8am, and then had to bring up all the computers, etc. I need an auto transport at least 2 times per year. I think I’m going to buy a trailer of my own, rather than rent from U-Haul in the future.

BRENDA N. le

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Le client n'a pas laissé de commentaire.

Derrick W. le

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Le client n'a pas laissé de commentaire.

Jerrod W. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Le client n'a pas laissé de commentaire.

ALAN L. le

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Great customer service, convenient drop-off, cleanest and newest truck I ever rented

Glenna S. le

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Le client n'a pas laissé de commentaire.

thomas b. le

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Le client n'a pas laissé de commentaire.

John H. le

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Bryan and his team were very professional and accommodating to anything I needed. My wife and I will be moving again within the year and we will make sure to use this U-Haul for whatever we need.

earl H. le

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Le client n'a pas laissé de commentaire.

Michael D. le

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Friendly professional people, the truck was immaculate, highly recommend

LEIGH V. le

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Le client n'a pas laissé de commentaire.

terry j. le

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Le client n'a pas laissé de commentaire.

Sharon G. le

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Le client n'a pas laissé de commentaire.

Brian G. le

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Le client n'a pas laissé de commentaire.

john d. le

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Le client n'a pas laissé de commentaire.

TERRI G. le

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Le client n'a pas laissé de commentaire.

GEORGE D. le

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Le client n'a pas laissé de commentaire.

Abdullah G. le

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Great customer service and my experience was excellent. Definitely would recommend this location to a friend of family member, thank you!

David A. le

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Had truck ready to pickup. Also recommended a better place to drop off truck. A new Uhaul place that was just opened. Thanks for great service.

Peggy Y. le

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Le client n'a pas laissé de commentaire.

ROXANE B. le

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Very knowledgeable helpfull staff at our pickup location. They got us hooked up & on our way.

Robert A. le

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Le client n'a pas laissé de commentaire.

Donald R. le

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Get less tear resistant packing tape. The slightest nick causes your current tape to come apart leaving tangles and fragments everywhere stuck to objects. It is a roual pain.

Bobbi A. le

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Le client n'a pas laissé de commentaire.

James A. le

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Le client n'a pas laissé de commentaire.

Arthur H. le

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Le client n'a pas laissé de commentaire.

Christopher J. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Le client n'a pas laissé de commentaire.

james k. le

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Reservation was screwed up Took long time to fix

James C. le

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Le client n'a pas laissé de commentaire.

Fredric G. le

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Le client n'a pas laissé de commentaire.

Denise B. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

Madalyn B. le

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When asked for directions to our rented truck- we were told “It’s outside in the line”. There were several “lines” and maybe 40 ish trucks. Come on, it’s not hard to take 30 seconds to walk out of the store and maybe point in the general direction of the truck. Not impressed with the customer service we encountered.

Andrea J. le

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There was a hairline crack in the windshield that was not noted on the paperwork. Everything was taken care of. Within 10 min of me leaving the store.

Amber C. le

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Le client n'a pas laissé de commentaire.

DANNY P. le

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Keep up the good work!!

John H. le

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Well run business; a satisfying rental experience. Thank you!

Isabelle L. le

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Excellent Professional Customer Service! U-Haul went Out of their way to ensure I was a happy customer. I highly recommend U-Haul to anybody! They are Awesome People!

Tim D. le

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Le client n'a pas laissé de commentaire.

John W. le

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Le client n'a pas laissé de commentaire.

scott l. le

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Very friendly and efficient service from the location owner. This was a simple process and everything we needed was provided.

FAYE S. le

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Hire more people like JASON he went above and beyond his duties he my experience with u haul a pleasurable one he was very professional knowledgeable and resourceful JASON is a excellent worker thanks JASON for everything ??

Bob Z. le

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Guys behind the counter are always friendly and ready to help. There are closer stores but I always use this one for that reason.

Virginia S. le

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Le client n'a pas laissé de commentaire.

KENNETH T. le

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Le client n'a pas laissé de commentaire.

Deneen G. le

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I paid too much money to rent a van for a day. I need to get some of my monies back for the rental. Please contact me at 301-222-7479

Gary H. le

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The staff was efficient but all business and virtually no personality; the website was very effective in securing the vehicle I needed.

Roger B. le

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Le client n'a pas laissé de commentaire.

Andre M. le

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Good service. No issues.

Keith M. le

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Easy peasy! Puck up was great. The perfect trailer and lots of great moving supplies.

Mark T. le

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Le client n'a pas laissé de commentaire.

Patrick o. le

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Outstanding customer service. Extremely professional and hard working staff. "U-Haul" was the smoothest part of my move. Thank you.

Eddie E. le

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This was a good program until it was time for my pickup. Reserved a pickup time of 10 am 2 hours after opening time at the attendants request. Arrived 0945 and was told by one of the attendants tha

marlenen a. le

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Great staff to work with thanks so much

Merry L. le

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Easy to locate and maneuver around the facility. Staff was super nice and helpful! Only issue I had was the fact there’s still no storage units

russel N. le

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The staff was professional and very helpful. Every time we go they remember our names and make us feel important. I truly could not be more pleased with my experience.