The only downside was an employee who would not look up from the computer for about 2-3 minutes. He should have acknowledged the customer(s) waiting even if he was still busy. A smile and "Be right with you" goes much further than making the customer(s) feel like they are of no importance. Once he was interrupted and was told what service was needed, he acted like he could not be bothered to walk down to inspect the now empty unit. He said, "You can just come back later to close your unit."- No explanation of why. The next day I returned to close my unit and expressed my frustration with what had transpired stating it was NOT acceptable customer service. The manger explained that the employee was new and was happy to help me. The manager did acknowledge my statement that better training is needed.
Jolie H | Overall ExperienceSelf Storage Units in Lexington Park, MD, 20653
U-Haul Moving & Storage de Lexington Park
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600 Leonards Ln, Cambridge, MD 21613 View Available Units
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5403 Mount Holly Rd, East New Market, MD 21631 View Available Units33.3 miles from this location -
U-Haul Moving & Storage of Trappe
3789 Ocean Gateway, Trappe, MD 21673 View Available Units36.0 miles from this location
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- 4,5 - Cote moyenne des clients
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I HAVE RENTED THE STAGE ON 2 SEPERATE OCCASIONS AND HAVE BEEN SO PLEASED WITH EVERYTHING. THANK YOU FOR YOUR SERVICES.
Theresa L | Overall ExperienceIt was a great experience. Never stored anything before but uhaul made it easy. I'd go back if I even need to again.
SHIRLEY S | Overall ExperienceThe staff there were the best you couldn’t ask for more friendlier or helpful people and are working environment ever just love the staff
keri f | Overall ExperienceBoth staff members were very helpful and respectful!! Easy process and wonderful that the moving carts are there making it a breeze to move in
Kristin V | First ImpressionsWas charged an additional 183.00 but have a $100 deposit that has not been returned
Shawn G | First ImpressionsMy only complaint was I did see roaches at another unit but I let management know and immediately went and sprayed and laid out traps. Gregory was amazing.
Katrina C | Overall Experiencesafe and clean environment with convenient access and friendly representatives
WILSON S | Overall ExperiencePlease give Charmaine some recognition. She was very helpful on Sunday when I was clearing out my unit. She had equipment to check in, a store to run, and she still put everything aside to help me get in and out with a quickness. There was also a gentleman I met at the store who was also deserving recognition, but I don't remember his name. I do remember that he not only helped me, but my buddy who also has a unit there. Spectacular service, guys, seriously.
Jonathan I | Overall ExperienceNo comment
THERESA Y | Overall ExperienceGeneral Manager Jason was very welcoming and friendly!!
Donald F | Overall ExperienceShort term storage was very convenient after selling my house and moving cross country to another state. It took awhile in my new location to find adequate storage. After doing so, I moved my items from Lexinting Park to Iowa.
James M | Overall Experience