Customer Reviews for U-Haul Moving & Storage of Lexington Park

1870 évaluations

46075 Signature Ln   Lexington Park, MD 20653

(240) 317-2047

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(240) 317-2047

46075 Signature Ln
Lexington Park, MD 20653

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very efficiently run.

Philip B. 
Évaluation :
5

This experience was delightful. All around professionals.

Steven W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY K. 
Évaluation :
5

Was set to pick up a 26' truck. One day prior to pick up, was informed truck was to be picked up over 80 miles away. Contacted Uhaul and was told I could get a 20' truck and 6' x 12' trailer. I had no choice but to accept. Truck and trailer not large enough to transport belongings in a 10' x 20' storage unit. Will need to rent another vehicle for the rest of the items in unit. 20' truck and trailer cost more than quote for 26' truck.

PAUL C. 
Évaluation :
5

Manager Karl is excellent! He runs an excellent facility! Definitely an outlier from the general Uhaul experience, other places Ive been are always a headache having to use Uhaul.

GEORGE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac L.  |  Premières impressions 
Évaluation :
4

I tried the mobile app for check-in but it had to call a secondary person for validation whom wasn't available. Which then i had to go inside to the counter to complete the check in.

TIMOTHY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEFANIE F.  |  Premières impressions 
Évaluation :
5

Karl was awesome, very helpful and great positive attitude.

Kris C.  |  Premières impressions 
Évaluation :
4

Did not have the 10x15 space that I reserved. Why have a reservation if it's not going to be available when you arrive?

PAUL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan C.  |  Expérience générale 
Évaluation :
5

Thank you for your help!

Gregory C. 
Évaluation :
5

Great dealing with this team as always. I use U-Haul for work as needed to make critical deliveries. Equipment has always been in great condition and ready to go. Huge help and no added stress to an otherwise stressful endeavor.

PAUL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Onyx L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH S. 
Évaluation :
5

Staff was very friendly and helpful.

Heidi Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLINS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene H. 
Évaluation :
5

Customer service needs to be better , when it came to insurance the lady said pick one wasn't paying attention to me but talking to her co worker . Mistakes were made on the receipt I did not like my experience with Uhaul this time , be more clear on explanations on cost , insurance ,

SHAWN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAGEN W. 
Évaluation :
4

The blanket and hand truck were not actually sealed at pickup, however I was charged upon my return. I selected no items needed when I made reservations. This was a 10,00 $ plus tax ripoff.

Joseph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris R. 
Évaluation :
5

The only complaint I had was when I returned the trailer was when I was going inside to return equipment, the young make employee was standing outside talking to his girlfriend, he looked at me and saw me walk inside the building, when I got inside there were no other employees working the counter I thought the guy standing outside would have come inside to help me, but he didn't, he remained outside with his girlfriend, for about 5 mins, gave her a kiss and then he comes inside wanting to know how he could help me. I would have thought that he would have taken care of the customer first and then go back to his girlfriend. Just a little disappointed that I had to wait for them to finish up their social time.

Gina T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimira C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
4

Process was quick and painless. An employee was available on the lot to take my truck and handled it immediately. I was pleasantly surprised to find that returning the truck was very similar to returning a rental car.

Amy Louise M. 
Évaluation :
5

After hours access beyond 10 would be e trembly helpful. Also if the entrance swipe was inside the garage sliding door and outside the back sliding door you could maintain the integrity of the security (as long as no one lets random people in). For senior customers having the larger sliding doors without having to hold open the more narrow door while maneuvering cards and large furniture. That said the customer service at this location is excellent!

Kristine D. 
Évaluation :
5

The general manager helped me out and was super professional about it. I got in and out in a timely manner.

JONATHAN G. 
Évaluation :
5

Great service

TYLER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcus B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL ALOYSIUS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Faith J.  |  Expérience générale 
Évaluation :
5

Unfortunately getting my truck was delayed 3 hours because the prior renter did not return on time. I appreciate Samantha working to get me another truck in a relatively short delay.

Frank B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY J. 
Évaluation :
5

Excellent Service

Angela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
2

Access to storage unit was limited and not convenient! After office hours access was limited to a people door which made it hard to move in or out of the storage unit.

Benjamin D.  |  Expérience générale 
Évaluation :
3

I have generally been treated well at this location but one of the employees was not truthful with me about the rental policy for the vehicle that I want to rent. He actually was not helpful and made me question my decision to rent for from this location. The manager was helpful and provided the service I needed.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VACLAV K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Absolutely fantastic customer service, and incredibly clean equipment and facilities. I am definitely going back to this location anytime I need U-Haul.

Martha S. 
Évaluation :
5

Great staff very pleased with my vehicle, I was helped right away I got in and got on in a very timely manner.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELENEANN V. 
Évaluation :
5

Speedy checkout

JESSICA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katey B.  |  Expérience générale 
Évaluation :
5

A trainee helped me and she was very helpful! She needed Karl (managers) help a couple times but got through it great! Great facility!

George E.  |  Premières impressions 
Évaluation :
5

All staff is extremely friendly and helpful! Even the General Manager is on site, AND waiting on customers! Great people!

GEORGE E. 
Évaluation :
5

Great service and by far the best storage facility in the vicinity. Top notch.

Thomas P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT F. 
Évaluation :
2

The answers above were mostly yes, but I can't recommend the service. 1) the boxes were not all in good shape. Large splinters, holes, and some doors were off to the point my wife couldn't lift them high enough to close them. 2) I was told one thing about how quickly they could be picked up and that was wrong. 3) I got an email to coordinate getting them to their next location and I had to call numerous times and talk to a lot of people to get that straight. 3) I was given a date on when they would arrive, later than expected but not the end of the world. I was told I would get a call the day before for what time they would be delivered. Call never came so i called. Took a very long time to reach the right office and was told before noon. They then didn't come, so I called and after awhile found out it wouldn't be that day. I had to reschedule movers. When they finally came, I only had 6 of 8. They next two didn't arrive until after I was told they would. They then didn't get picked up when I was told they would. I know there's a driver shortage, but the communication was so bad I don't know if I'll work with you again. Certainly not for UBoxes, but I may not do trucks again. It cost me time, money, and frustration.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faith J. 
Évaluation :
5

great staff, very good service. equipment in good working condition

David B. 
Évaluation :
3

The checkout process took quite a while (nearly an hour!) due to an issue with the central reservation system not reflecting the rental dates properly that I had changed via phone—anything you can do to speed things up would be great!

FREDERIC N. 
Évaluation :
5

Very nice staff and facility.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keysha T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KLAUS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy C.  |  Expérience générale 
Évaluation :
5

Huge lot. Easy drop off. Service was immediate. Friendly associate on 3 wheel Segway

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ambar R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rachel p.  |  Expérience générale 
Évaluation :
5

I loooked on line first and saw what i wanted. I went to the location above, with the intention of reserving a trailer. they never asked about a credit card. i did receive an email afterward saying stuff about my quote. opening the email - it said i was all set. since i am old i did not feel like i got it reserved without money. but the email did say i was all good to go. so i decided to stop by the location a few days before the rental and the guy was like what? I showed him my email. He was like you need a text from UHAUL. which i did not have. he said he could not help i had to do it via the app. so i attempted without leaving the counter - i tried twice. He finally took the lead and made it happen. after which i did receive an text from uhaul and it all worked out. just my 2 cents when i attempted to rent.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Kyle the Customer Service agent is a true professional and has a wonderful attitude. Very happy with my overall experience. Hope you give Ke and the crew a raise...

Calvin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faith J.  |  Premières impressions 
Évaluation :
5

Great experience!

Paul K.  |  Premières impressions 
Évaluation :
1

A lot

ANDREA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKIESHA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
1

not only did the uhaul I reserve 3 weeks in advance suddenly at the last minute became "unavailable", I was told the truck would have 1/4 tank of gas, when I got it it only had 1/8

Allen Y. 
Évaluation :
5

Manager was amazing, very kind, helpful, and showed us where to go

Crystal B.  |  Premières impressions 
Évaluation :
5

Absolutely an easy experience. I was a bit careful as I dont have a regular need for a U-Haul. Ive only rented the moving trucks in the past. Now in this new world we find ourself in i have a need for a pick up truck and have been borrowing friends until today. The price is right, and the customer service was first class. It was very easy to pick out the vehicle i needed. Easy and intuitive to fill out all the necessary documentation required for a quick check in. When i arrived, everything was ready to go! A quick verification of my reservation, swipe of the card and off i went. The staff at this particular location is why im even leaving this review. Ultra friendly, expeditious and professional. Who ever runs this operation and the supporting staff convinced me to use this as a go to for a need of a pick up truck or cargo van on a regular basis. Seriously, who ever is managing this operation clearly loves their job and it shows in the employees, the tight, clean operation as a whole Im just putting this out there because as a successful business owner myself, the overall experience I had, impressed me and i would instantly hire everyone at this location to work at my businesses. I hope whoever reads this will pass on my observation to the management and encourage them to pass it on the the supporting staff. Each one of them formed this experience. Keep up the awesomeness! Thank you Lexington Park U-Haul management and supporting staff!

Sean D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M.  |  Premières impressions 
Évaluation :
5

Karl curry the manager was extremely helpful.

Zachary B.  |  Online Move In 
Évaluation :
5

Very professionally and knowledgeable staff. Made the experience quite easy.

BEVERLEY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martice W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOYCE H. 
Évaluation :
5

I was surprised that, having moved out the day after my monthly payment, there was no means of refunding the unused portion of the month. I have no doubt the contract is written that way and the service rep was in full compliance with it, but it seems petty and, after renting for a year, not a good -business practice to encourage a return customer.

Glenn C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODORE V. 
Évaluation :
5

Very nice people. Efficient pickup and return procedures.

Miriam K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Secure, comfortable climate, helpful staff. Excellent emplacement!

William R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerryu b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric D. 
Évaluation :
5

Mr. Curry is exceptional in his pursuit of customer satisfaction. He went out of his way to ensure that my change in plans were met and was immediately avaialble AFTER HOURS to solve a truck turn in problem. Although I didn't get this gentlemen's name, whomever is responsible for cleaning the vehicle truly cares about what they are doing. I've had many moves in a 22 year Marine Corps career and this vehicle was by far the cleanest ever rented. Bottom line, this location cares, is well lead and a real pleasure with which to do business. Please pass along any rewards or acknowledgements. Mr. Curry and his team deserve it.

ROBERT Z. 
Évaluation :
5

Karl was was so polite and helpful. Walked me through the whole process. I think this is going to be the best storage place I have ever used. Merci.

DAWNA W.  |  Premières impressions 
Évaluation :
5

The technician couldn't get the running lights to work on the trailer. But we drove only during the day and were ok with it. Other than that it was fine. Thanks

Robert W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Making my reservation for more than 24 hours was far too difficult. It required me to make a number of phone calls; the local store having claimed there was nothing they could do. There should be some way to do this during the reservation process. U-Haul corporate needs to fix this.

David S. 
Évaluation :
5

did not realize that the bed lite was tied to the interior dome light and had a delayed off feature. Took some time for me and them to realize the light would finally go off versus stay on and drain the battery. Clearer instructions would have been helpful. Also, never told me that the newer trucks have back up camera displays in the interior rear view mirror. Nice safety feature but would have been nice to have been told (and or to have it left on all the time since i could have used it for lane changing.

MICHAEL H. 
Évaluation :
4

Very helpful and accommodating people, but I must say the gentleman who accepted the turn in was above all,.he was exceptional and a real asset to the company.

elizabeth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN R. 
Évaluation :
5

This facility was a life saver.

Jeanette F.  |  Expérience générale 
Évaluation :
5

Ms.LEXI, from Lexington, and Mr. Curry, were very prompt and attentive to addressing my with my vehicle reservation, and my storage needs. Moving in my storage was made "easy breezy!" Mr. Curry was also very thoughtful in providing me with a space that was as close as possible to the entry way, as I'm a senior with knee issues. The only thing though (has nothing to do with them) is that the company would try to find something that address smoking. As Soon as I got in the truck, I could tell, that someone prior smoked , EEEWWWW ! I know they cleaned it, but that smoke smell !!!!!

Doreen N.  |  Premières impressions 
Évaluation :
4

My issues are not with the actual pick up location or drop off locations, they were very nice, my HUGE issue is with the reservation department located in Mechanicsville Virginia according to their phone number. I made a reservation on April Tuesday April 27th, 2021 for a 26 ft truck to be picked up on June 25th, 2021 for a one way move from Richmond, Virginia to Columbia, South Carolina. I also made a reservation for a storage unit in South Carolina for June 28th that same day. On June 24th @ 8:39am received a truly short and abrupt phone call stating that they didn't have any trucks locally and that I will have to drive to Lexington Park MARYLAND to pick up the only truck that was in the area, mind you my reservation was for pick up in Richmond Va. She went over extraordinarily little details and ended the call, total call time was 2 minutes and 25 seconds, before I even had a chance to register all that she told me. I attempted to call the number back immediately after she disconnected me but sat on hold for over 2 hrs trying to get a representative in Virginia, as they were the only team that could help. I was able to speak with a representative from NC that was some help but was not given another option but to pick up the Uhaul in Maryland. I was given some compensation off my original quote but that only truly covered the overage to pick up in a completely different state. Lexington Park MD is 110 miles one way from Richmond Virginia. I was at the time by myself during the moving process and was planning on Ubering to the pick location in Richmond Va. I had to SCRAMBLE to find help in my situation. Luckily, I had a GENUINELY nice neighbor that took time out of their very busy life to go get the Uhaul. This was a 5,5-hour round trip. This not only took time away from my neighbor but myself from packing! We did successfully pick up the Uhual, thankfully and I hoped that this would be my issue with Uhaul, well it was not. We got everything loaded in Richmond and drove the truck to South Carolina with very little issues, got some of the Uhaul unloaded at one location and then went to the storage facility, where a reservation had been made 2 months prior for a 1st floor climate-controlled unit. I went to check in and the woman at the counter, which was nice, she then informed me that the only 1st floor units they had were not climate controlled. They only had 1 climate controlled until my size on the 2nd floor and oh by the way the elevator is BROKEN!!!!!! I again had no other option but to take it as it was the ONLY unit they had left. Again, the person working there was incredibly nice, and I am sure she had no control over the fact that they were overbooked. This entire move with Uhaul cost me so much extra time, tears, frustration and upwards of over 500 $+ because of labor, extra gas and extra expenses I had not budged for. Plus, I still had to take the truck to another location in South Carolina after we unloaded at the storage unit because they could not take a big truck there. I received a call back July 2nd, from the same rude woman that informed me that I would have to drive to Maryland. She stated that she received a complaint regarding my case, and that she gave me plenty of compensation for the rental and that she would give me a 50 $refund, but she didn't think I deserved it at all. This again was another very quick one-sided phone conversation as I did not want to fight with her. She was very rude in tone and seemed less than compassionate of my situation and all the stress that this company has caused in the last 2 weeks for me. I have found out after the fact that I was to receive my reservation fee back, which is in the amount of 50 $so there truly is no real refund she was providing. I will have to make another move in the upcoming months and there is NO way that I will use Uhaul for that move. They could not even pay me to use their services EVER again.

Courtnie S. 
Évaluation :
5

The staff was very helpful to me

Princetta J.  |  Premières impressions 
Évaluation :
5

Bien

CHRISTOPHER S. 
Évaluation :
5

Nothing!

Robert F. 
Évaluation :
3

On Sunday, July 4th, I contacted the IHaul store of Lexington park and spoke to a man named Kyle. I had informed him that I would like to gather information about “if I were to request to extend the use of the vehicle”. He told me that wouldn't be possible because there was another family due to use it the next day. And that it needed to be returned today at 6pm. This phone call occurred around 3 pm. I told him I understood by is there nothing he can do to extend my use of it. I told him I had having significant trouble with completing its use by the due time. He told me that there were no other vehicles; that one was out being used and the other had a bad battery. I asked if the battery could be expedited replaced. He said, that's not how this works, this is uhaul. He then told me that if I extend the use, I'll have to pay for the entire bill of the family who reserved it on the 5th. I asked what the cost for that was. He itemized my current charges and informed me that “you've already have been charged, it's done”. This entire time he was extremely rude and Impatient. I explain more than once that I'm just asking to understand what happens and this is all hypothetical. He didn't care and interrupted me. When I asked what else can be done, after asking for the fees, he said it's already been taking care of. That I made this really difficult but he discounted the other person and extended my rental. I thanked him and he hung up. I am extremely displease with my experience at this location. Associate Kyle had an extremely poor attitude and made me feel unwilling to want to continue business with this location. I am disappointed and dissatisfied with his service. Lastly, I had some complications during the mobile check out process. It was very non-user friendly. It requires you to verify information using a chat, which wasn't functioning well, refreshed me once back to the start (taking selfie, DL photos) and overall wasn't very happy with the interaction. I was requested to provide a secondary contact to verify me, my wife, and told me the associate on the phone was very short and was rude to her. I understand that there is a process to things however, the mobile check out process delayed my actually check out by 30 mins and nearly had several consequences as I was almost late to the trash facility.

Tyler F. 
Évaluation :
5

Great u-haul people. And I'll tell ya Mr UHaul â€" each Location, and pick up and drop off, the fantastic U-Haul employees. And they had to use the personal phone for drivers license and check in and check out of the equipment. I kind of find that appalling. I understand, I really understand that you don't wanna provide them a cell phone, (and I'm told your cell phones are garbage), but I gotta believe U-Haul could pay them 20 bucks a month for a use of their phone . Throw them a bone - throw your maybe minimum wage employees a bone - and give them a specific benefit if they are going to use their personal cell phone for your benefit. What's that, 1-2 hours extra a month??? Think of the employee morale benefit!!!

JOSEPH M. 
Évaluation :
5

I was early and trying not to be grumpy and short. Kurt was fabulous at the counter at helping me stay level. Kurt, sorry and thank you!!! Hook up and return staff were excellent as well. Best of a dozen or so rentals at other locations over many years.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Agnes T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiara S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica L.  |  Expérience générale 
Évaluation :
5

Very friendly staff.

SHARNIA S.  |  Expérience générale 
Évaluation :
5

The employees that checked me in were very professional and welcoming. The facility is very well maintained and safe. Great experience

Joel F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krista S.  |  Expérience générale 
Évaluation :
5

Love the professionalism snd great customer service!

Tammy M.  |  Premières impressions 
Évaluation :
1

False advertisement, unhelpful staff, and UNRELENTING emails! Stop! I am not your customer. I took my business elsewhere and told you that in my review! Next email and i am putting up public reviews.

MICHAEL T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TATIANA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terika K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

krystal j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john m.  |  Premières impressions 
Évaluation :
1

I reserved a 10x20 unit to store my 3 br house goods in. Upon arriving (three days before my goods are delivered) i was informed that my reservation was not available and that this storage facility doesnt even have a 10x20 space, that they use a 10x15 and a 10x5 to make it that large. Also, there were no 10x15 available, so i needed to get THREE units to get the dame footprint as a 10x20... this would not work for me as i have large items that are longer than 10 feet. The staff seemed un-caring and unhelpful. I ended up paying more at a competitor storage facility for a 10x20 that wasn't falsely advertised. Also, i dont own a unit here and i am getting pelted with emails, STOP!

MICHAEL T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELEN N.  |  Premières impressions 
Évaluation :
5

Very clean and we'll organized

Michael D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kachasity p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C.  |  Premières impressions 
Évaluation :
5

No headache no hassle!!

Jewel W.  |  Online Move In 
Évaluation :
5

The facilities are well-managed and very clean. Every interaction I have had with staff has been positive. Everyone is very helpful and I am very appreciative of their great service.This is a great facility. Merci.

Timothy K.  |  Online Move In 
Évaluation :
5

THANKS SO MUCH FOR ALWAYS BE A GREAT U-HAUL PLACE FOR ALL OF MY NEEDS! KEEP UP ALL THE GOOD WORK LEXINGTON PARK TEAM!

RAYNARD F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dolly G.  |  Premières impressions 
Évaluation :
5

Just excellent!

Tymotheus P.  |  Premières impressions 
Évaluation :
5

Very helpful reps on-site. Appreciate the attention to detail provided in the walk through of the facility.

Paula M.  |  Premières impressions 
Évaluation :
5

Phillip took the time to explain all of my options and was sensitive to my requirements. Then today, Samantha was very helpful updating my account's insurance requirements. I look forward to my next visit.

George S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee C.  |  Premières impressions 
Évaluation :
5

Polite staff..young white man..forgot name..really impressed me. All staff was great.

Carol F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUNTIA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE M.  |  Premières impressions 
Évaluation :
5

Awesome knowledgeable staff.

Rodney M.  |  Premières impressions 
Évaluation :
5

Very good experience. Highly recommend.

John C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio P.  |  Expérience générale 
Évaluation :
5

Superb service

Kevin S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie B.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and friendly. They explained everything I needed to know about storing my things there. I would recommend this facility to anyone who needs to utilize their services. They were professional and went above & beyond to be helpful,

Joy T.  |  Premières impressions 
Évaluation :
5

Was the cleanest facility that I have ever been in and the staff was friendly, helpful and efficient.

Karen G.  |  Premières impressions 
Évaluation :
5

Want to make sure Karl is recognized as he went above and beyond when there was a mix up in our storage space reservation. Karl showed what it means when it comes to taking care of the customer. Thank you Karl!!!

William L.  |  Premières impressions 
Évaluation :
5

The staff was so helpful and friendly and I have been recommending your facility to anyone looking for a good self storage company. You will definitely have my business for any future packing, moving or self storage needs. Thank you so much for your help!

Mary R.  |  Expérience générale 
Évaluation :
5

Great staff, easy move in process, nice facility.

Darren B.  |  Premières impressions 
Évaluation :
5

Great Staff ! Very nice facility. A+

John C.  |  Premières impressions 
Évaluation :
5

Samantha really did a good job showing me the units

Larry C.  |  Premières impressions 
Évaluation :
5

Excellent customer service. Quick and easy process.

Latica M.  |  Premières impressions 
Évaluation :
5

Karl and Joseph were fantastic. Hire more like them. Re: the truck rental, I declined the hand truck and bag of blankets - twice - and yet, there they were, attached to the entrance of the back of the truck, taking up space and in the way of loading items, particularly long items that had to be lined up. Very inconvenient and irritating since they could not be removed without incurring charges.

Glenn C.  |  Premières impressions 
Évaluation :
5

Greta service and friendly!

Darrel P.  |  Premières impressions 
Évaluation :
5

A nice new facility with easy access to units. Very friendly staff.

bryan f.  |  Premières impressions 
Évaluation :
4

Check in process causes the alarm to go off every single time you swiped the card, didn't quite understand why. That defeats the purpose of the alarm system, especially since the second time I was there, I forgot to check in, and the alarm actually was triggered at my unit, but the employees didn't seem to care to check in at any point, or send an alert via email/text.

Richard S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C.  |  Premières impressions 
Évaluation :
2

Ill try again and see if im treated the same. Not the cleanest or friendliest

Trentia B.  |  Premières impressions 
Évaluation :
5

Staff was wonderful and helpful answered all our questions and very pleasant

samantha r.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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