Customer Reviews for U-Haul Moving & Storage of Lidgerwood
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

5

Good pricing and good storage space

Évaluation :

5

I had reserved the wrong size for both trailer and storage. Everyone involved was so very helpful and on the spot getting me bigger units. All involved were great! I appreciated the amazing customer service I was provided!

Évaluation :

3

I was never told I had to go to North Division location first before accessing the Lidgerwood storage but I went there and dropped off my trailer first and even after telling the employee I was headed to Lidgerwood they didn't ask if I was moving in. I then went to Lidgerwood and had to come all the way back to get my access code. Just a pain with a 20ft truck on a very busy street with terrible driveway access to both locations.

Évaluation :

1

My unit had an awful mouse infestation. Even after setting traps and monitoring them regularly, I had damage on nearly everything including hard furniture that was chewed. This necessitated the move out so I could decontaminate and repack items in new containers

Évaluation :

3

I haven't been in the office of late. Not happy about having to go to another office for help - if needed. The carts at my building are either missing or not the correct ones. Miss having presence of staff around.

Évaluation :

5

Access hours in general are ok but Sunday is a bit short.

Évaluation :

4

Merci

Évaluation :

5

The gentleman who helped us from the north division location was so helpful we would totally use your services again. Merci

Évaluation :

1

I went to the unit paid for it and couldn’t get in didn’t even use it and I’m trying to get my money back

Évaluation :

1

I rented U-Haul storage because online it said it was 24-hour access I have only a certain amount of time that I can be in my storage and I was looking forward to that once I got to the unit they said they no longer offer the 24 hours once I already paid and had my things there and so that was an issue and then I was treated disrespectfully but the staff member regarding the bathrooms one time and other than that I like you all storage I just needed something that was more suitable for my hours and wish that they had the 24 hours cuz we went to had any problems and I'd still be renting from U-Haul if so I moved out of my locker and moved everything out so I hope I get night remaining balance and $100 back from the deposit on the van thank you

Évaluation :

5

Cory was so helpful throughout the process of renting a storage unit! It's refreshing when a business has people who clearly enjoy their job and enjoy serving customers. Thanks so much Cory!

Évaluation :

2

Ok, initially, the service was wonderful. The lady working there so very helpful and friendly. And then you turned it into a satellite location (according to the 3nd call to the call center). So...secure....only because of a fence. There is nobody there to help anyone. I made several trips to the location looking to close out my unit. I made many calls a day for a week trying to get ahold of someone. I only talked to the call center 4 times. First call...no help. Second call, a lady told me she notified the location and I'd get a call back soon. Never got that call. 3rd call...was told it's a satellite location and I have to drive to a different location and he did text me the address and phone number for that location. NO ONE THERE AND NO ONE ANSWERED THOSE CALLS EITHER. 4th call, when again trying to get ahold of this other location, got connected directly to the call center. That lady was extremely helpful. I had also sent an email that did finally get answered. As the units are astronomically expensive, I was very worried about getting it closed out before you charged me again. So I have a question. When we rent a truck from yall, you want us to replace any gas we used. Sooo...since gas is 10 to 15 cents MORE EXPENSIVE than diesel....are YOU going to reimburse ME for all the fuel it took to try to get ahold of someone to close my unit?

Évaluation :

5

I only wish if uhaul could prorate the rate depending on how many days we store the stuff rather than charging for the whole month. I used storage only for 2 days and moved out my stuff but am charged $75 for entire month

Évaluation :

1

The Hours need to be adjusted as the coupons need to be more clear. Management was nice I would of rather a refund and the accomodations for longer hours was nice too but overall it was all a mess

Évaluation :

4

The customer service was great

Évaluation :

4

Cory was great and quick to assist on an issue caused by U-Haul's scheduling service which never recorded the reservation for my storage unit. Cory was right there to help and did so quickly and calmly. Many thanks go to him, while none are reserved for U-Haul which dropped the ball at every point.

Évaluation :

2

Facility on 7000 block of division says 24/7 12am - 12pm. Here at 840am and they are closed. Customer service called manager and woke him up to find out Cory does not upen the facility till 9am. Customer service didn't even know this and it's not posted anywhere. Complete lack of professionalism and customer service from this place.

Évaluation :

5

It would be nice if I could have been able to get in at night if needed, if you have your own code number to get in you should be able to get in after hours to get your stuff out, some people have different hours,

Évaluation :

5

Overall everything was wonderful. I do wish that there was some type of lighting in units and they were open later for those who get off work at 6pm an hour isn't quite long enough

Évaluation :

5

You guys are great. The place is clean and the truck experience was so much better than anything we expected. It's nice to be able to check things online, and any time the local office was busy or closed, there's a very knowledgeable call center waiting to help. When we need moving equipment or storage again, we'll be going to you. Merci.

Évaluation :

3

The lady at the counter told me the padlock for my unit would be located inside on the ground. When I arrived at the unit there was none so I had to purchase my own. I attempted to speak to someone 4x about the lock and to make sure they are aware I purchased my own. However, they would ask me to hold and keep me on hold for 15 minutes or more. Longest wait time was 32 minutes until I hung up.

Évaluation :

5

The workers were very nice. I would recommend u haul.

Évaluation :

4

Wish they didn't have wood behind the door to get into the inside of the building for the small units, it makes it hard to get the carts over without spilling boxes or totes. Otherwise the place is great and the staff is friendly and professional. Thx

Évaluation :

3

3 Stars because of corporate polices. 1. I had to make a last minute change to a truck instead of a trailer due to a light issue, but I was unable to leave the uhaul on site while I ran to pick up my wife and she could travel with our 4 year old. It so dumb that after payment someone can't leave the truck on site for a moment to shuffle cars around. 2. I know uhaul sells people's personal data. Because everytime I use uhaul I'm bombarded with spam calls, texts and emails. So forcing people to uoad their personal information into an electronic database like drivers license where uhaul is allowed access to my phone and its data, infact because uhaul only has one way to do things it's forcing me as a customer to allow uhaul the organization access to my camera and data is insane. And don't think while you read this, well then use someone else. There is no one else. Yall are essentially a monopoly on moving. So yeah, these reason's are why I am unsatisfied. Other than that. All the people I delt with direct were great.

Évaluation :

4

The office personnel were great at the U-Haul office where the equipment is stored. They were helpful and very knowledgeable. Kudos to them.! There was office personnel at the storage facility but they wouldn't answer the door, there was no communication with them. And the hours were awful, I am a day sleeper but would need to get up to get to unit on time. NOT cool 

Évaluation :

3

I liked having my stuff there but I recommend that you put more cameras up and around all the units bcuz my unit good broken into and over 4 000 dollars stuff stolen.

Évaluation :

4

Good customer service and very caring crew.

Évaluation :

4

Cory the manager was great

Évaluation :

2

My unit was broken into. They told me the area was secured after the break in but all they did was string yellow caution tape across the hall.

Évaluation :

3

I can not get in the gate

Évaluation :

5

They were great and more than ready and happy to serve and help the customers.

Évaluation :

3

The limited access caused by lack of 24 HR service was quite annoying. Especially since I am able to be locked inside the facility of I have not exited before 2000. I understand limiting people from entering... Well, partially, but locking me in. That's borderline false imprisonment.

Évaluation :

2

I got stuck in the gates twice due to the 24 hour access not working...as on the advertisement said when I rented my storage so very inconvenient for working people. Won't rent again since not 24 hour access

Évaluation :

3

Storage closing time is too early. Road could be improved. Staff helpful and friendly.

Évaluation :

1

Absolutely horrible management. Doesn't maintain facility. When they do try to maintain the facility they make units inaccessible during access hours. Tried resolving with someone claiming to be upper management only to have him hang up on me. Will ensure I go out of my way to discourage anyone from ever using U-Haul for anything ever again. Horribly ran company that only cares about their profit and not their customers.

Évaluation :

5

Great would and recommend

Évaluation :

2

There is no one checking to see if anyone is left in storage area before gate is locked. You cannot get out. We were 5 min after closing. Waited an hour for fire department and police to disable gate so we can get 3 cars and a trailer with , an elderly who has dementia and is on medication and needed it as well as another with diabetes and my animals needed to be let out of their crates. COILD NOT REACH ANYONE WITH UHAUL NOR COULD 911. Manager never responded to voice message. For this, it's an epic fail. You always always always check to make sure everyone is out. Codes do not work after closing I understand for getting in but getting out they should. We have unavoidable circumstances that made us a little late to get out. This is a law suit if someone died or needed fast medical attention.

Évaluation :

5

It was very nice when I forgot to lock my unit, and they contacted me to tell me that I had forgotten to lock it.

Évaluation :

3

I moved out 10 days early and they would not pro-rate, so I did not get a refund that I was expected. Very Bummed. They also said that I bought their keys & lock, which I thought I just paid a deposit.

Évaluation :

3

On line it says access 24/7 and on the gate to get in has a sign that says 24/7 but now I'm told it closes when the office closes. I work from 7am to 7 pm that's why I need a unit with 24 hour access.this is not ok.they should give me my money back or allow me 24 hour access

Évaluation :

4

Thomas, the Manager, Was very professional, knowledgeable., & Courteous at all times. But more than that, he also showed,, an extreme amount of patience, when dealing with me , Regarding my storage issues .. I have been dealing with my husband's death, my son, jumping off the Monroe street bridge, they couldn't save him. Then my sister getting covid , 2 weeks later, she passed. All while I am caring for my mom, who has alzheimers. . , , My bank account being hacked , taking my whole S.S. D. Check!, and then, lastly, a guy ran his red light on division and indiana, going bout 50mph, on 4/24/22, hitting me, in my olds. Bravada suv, flipping it over, .. took 10 trauma firefighters to cut off the back, and whole top off my SUV, just to get me and my sister, out!! We sustained serious injuries. Thomas, showed patience and kindness, when dealing with me, in regards to my storage issues He was very accommodating, when I was trying to catch up my payments... Thomas, manager of U haul storage , gets a 10 star rating, from me. ( I'd give him an emmy, if possible! ). I want to thank Uhaul, for helping me to resolve this matter! A huge burden lifted!! Mostly, thanku again, for everyone's kindness, and compassion! It rare these days. All my regards, Ginger Kanally曆

Évaluation :

2

I was overcharged for the unit, online it was $94, when I received the map the price was advertised as $84…when moving in, the man living out of his unit was playing his saxophone and it was uncomfortable and quite annoying that he felt he could evade my ear space. I had gone to the uhaul main office on n. Division and waited a very long time for assistance with both these matters, which I never got so I left. The lack of lighting inside the unit finalized my decision that this unit is overpriced and unnecessary stress. The rude impatience of other renters also added to the stress of leaving a terrible situation and moving my belongings into a storage, this location just wasn't a good decision or a good fit for me. The on-site lady was very friendly and helpful.

Évaluation :

5

On my address it did not have my apartment number it's C108 thank you

Évaluation :

5

I was really discouraged about your national special to “get a free month of storage with any truck rental”, it was even plastered on the truck I rented, but when I asked about it, I was told it only applied to one way rentals. Regardless, the storage facility was extremely nice and easy to access, and the truck rental went off without a hitch. Your self-service tools are groundbreaking, and it definitely makes me want to use you again.

Évaluation :

2

Truck wasn't setup for 24/7, had to go to other uhaul location then back to this location. Phone app wasn't working, employee had to process. Finally get to house and word lock was on bay door, wasn't given a call and had to call uhaul store to figure out code. Wasn't sure. Wasted a lot time time waiting on usual.

Évaluation :

1

Your moisture control issues and your pest control issues have damaged many of my furniture items and several of my landscaping equipment items. On top of that me living states away I requested for my payment date to be a specific date on several different occasions and was entirely ignored by the management and the team. I paid almost $4 000 for one year of storage and you let all of my stuff get water damage and moisture damage and mouse poop all over it. I'm very disappointed and will never use U-Haul storage again.

Évaluation :

1

Don't spam me with someone else's rental!

Évaluation :

1

Messy van nit well kept Ghetto location

Évaluation :

3

I was informed that the lock and key would be waiting in the unit. I was out of state, and I hired a driver to drop off my items there. When he arrived, there was no lock and key in the unit. I called the number provided, and the person I spoke to treated this like it wasn't an issue, and I should've known. My driver had to drive to a different location to get the lock and key, which added to the milage and time I had to pay him for. In the when I'm done with this transaction, I don't plan to use your service again.

Évaluation :

5

Jennifer was extraordinary! We had a little trouble getting started (first timers), but she was so kind and helpful, never making us feel like a burden. Great customer service that felt sincere.

Évaluation :

2

We had so many issues with the office and billing that we finally moved to a different storage unit even though it was slightly more expensive.

Évaluation :

5

The storage facility fit our needs for a few months while we were in transition of moving. We didn't have any issues while we had our unit.

Évaluation :

3

The new storage facilities employee isn't knowledgeable or hardly able to be found. There's often debris left around and not having an on-site employee available makes situations difficult

Évaluation :

2

We were charged the first months rent of 194 even though we had qualified for free month of storage. No one at uhaul has been helpful with getting this taken care of yet.

Évaluation :

5

I ended up not needing it, but having it relieved my stress. The rental part was very satisfactory. The people at the uhaul at the Y are always helpful.

Évaluation :

1

Girls were rude and customer service was horrible... sold me a unit in the understanding it was 24 hour needed it asap.. pay go to use the pin and it doesn't work go through an hour run around with them trying to get it figured out only to find out they weren't allowed to sell me a 24 hour storage to begin with... I call the site manager at 730 pm 4 times in a row no answer and then I just say I want my money back and they then say they can't do that either now I have to wait until Monday to get the refund and still have no access to any storage

Évaluation :

3

Left 10 to 15 messages with manager following my brothers death in July, my brother was the one that had storage unit. Manager never returned a single phone call. Paid twice for Oct. Unit cleaned out 9/30/2021. Manager never called me to discuss refund. Even went in to store and was told they would ensure he called. Still never did.

Évaluation :

5

I absolutely like the lady that runs the 7208 n division property. . She is a great asset too your company. Very helpful, kind, and world hard at her job. I've witnessed her work ethic in there office and on the grounds..

Évaluation :

4

The unit is a little tight to get to, but other than that, just fine.

Évaluation :

3

The access hours were not convenient. Getting locked into the facility was also a bit unnerving 

Évaluation :

2

No staff on site, managed by another site. cars parked in the gate area overnight, questionable people in them. Gate access hours sucked, should be 24/7 for the people renting the units.

Évaluation :

3

Concerned about a credit. Last payment was 10/12/21 and I moved out the 16th. Please contact me at cglov@acehardware.com

Évaluation :

4

The moving went smoothly!

Évaluation :

4

I was very satisfied and had great customer serviceI was very satisfied and had great customer service.

Évaluation :

4

The lady in charge was excellent. It was not open early enough at the weekend

Évaluation :

1

Confirmation email and customer service said location is 24/7 that is the only reason I paid more to go to u haul and not a different storage place. The location is NOT 24/7 per the uhaul store location. Thinking about discontinuing service and NEVER using uhaul again.

Évaluation :

1

I specifically booked this location as it stated 24/7 access online. When we arrived at the location, the access code did not work. I called the posted after hours number for the GM and left a voicemail, and received no response. I sent an email to the GM stating the inability to access a unit I had already paid for & to have no after hours assistance was unacceptable. My husband went to the main location for a gate key to be told by the GM. "Oh, that facility hasn't been 24/7 for a couple of years. Your access code will work now because the facility is open & there is a person on site." So, what about the vehicle that entered while we were trying to reach you for help? "Oh, some renters were grandfathered in & still have 24/7 access." We tried to call the after hours number for help. "Oh, that's my work number & we closed at 5 pm." I have yet to receive a response to my voicemail nor my email. Customer service received, non existent. This man did not care that we had specifically booked this facility for access we did not get and blamed the website for having wrong information, for two years? He took no responsibility for the incorrect information, nor our inconvenience for not being able to access the facility. Never even apologized. Worst self storage experience to date.

Évaluation :

5

I tried using the auto payment option but the website never saved the info causing me to pay 1 month late fee.

Évaluation :

3

It would be better if your hours where more convenient for people who work longer hours in the day . Like keep your gates open longer hours would be cool.

Évaluation :

3

The location does not have anyone available working there so there were signs stating I could access everything online but after several failed attempts I had to drive to another location to initiate move in. The staff was friendly and helpful but it was difficult to get it started.

Évaluation :

3

The app is horrible I will never rent a uhaul using the mobile way again. It took me 1,5 hours to get my uhaul since nothing was working right. Then no matter what I tried the lock would not come off the back. Then dropping it off again the app would not work.

Évaluation :

3

I have gone in to the store three time to give my address. So as you look at my profile. You will fine that the address you got on file is not what an address should be. What I mean is you have me as. Apt 45 Apt / STR 92 at the end of my address. Which explains a lot on how your staff may be over worked. Rushing though trying to help so many customers. Hope you fine this helpful. I do expect to see some changes the next time I use your services. Thank you have a great day.

Évaluation :

4

Office staff helpful and kind.

Évaluation :

4

Very helpful and friendly

Évaluation :

1

They were rude over priced no communacation within uhaul employees all around the worst experience i ever had

Évaluation :

3

Your mobile app is useless. I had to physically go in to the store to make my storage payment. That is very irritating.

Évaluation :

5

We moved out on June 19th due to buying a larger home. As you can see the unit was cleaned out and nothing was left behind. Would recommend to others. Thanks

Évaluation :

5

Very pleased because the staff is so kind and friendly they make everything so easy to have a pleasant experience.

Évaluation :

5

The young lady who assisted us was perfectly informative friendly great sense of humor. Patient with my questions.

Évaluation :

5

Horrible web site. People have to make up for the bad web site. Get rid of marketing, you do not need the group everyone knows uhaul. Get an actual humane person to design web site. One that actually knows people and has empathy for people.

Évaluation :

4

Easy access with mobile phone. Convenient location. I did leave my sunglasses though and called the office, someone said they'd leave my number if/when the cleaners arrived- haven't heard back yet :/

Évaluation :

5

The staff make everything so easy to fulfill your needs,and that's exactly what people need when they are in the process of moving "Easy ".

Évaluation :

5

the owner helped me through a car crash it took me a month to get my head on again. thank you for being there when i was lost.

Évaluation :

5

The Manager of the North Division units is FANTASTIC!!! I'm sorry I can't remember her name but she is THE BEST!!!

Évaluation :

4

Everything was great but it was nearly impossible to get a hold of office staff.

Évaluation :

4

Access hours advertised incorrectly

Évaluation :

3

I used the truck for about two hours in and out and was charged a cleaning fee of $25 when the truck was clearly clean and in the same shape it was when I rented the truck so I'm a bit upset about that part.

Évaluation :

5

Everyone at U-Haul has been magnificent. We are always well taken care of and the service of all employees are always a pleasure to deal with. Storage unit is the perfect place. Just have a tough time with access hours, but try to make it work the best we can. Thanks guys :)

Évaluation :

5

Thanks

Évaluation :

5

I ended up paying an entire month's rent for one week of storage. I feel like that is something that could be pro-rated by U-Haul. It would be a terrific PR move and would not cost them a thing.

Évaluation :

3

Access needs to be 24hrs! It was difficult to get in and out at the right times because I work. And it SUCKS GETTING TRAPPED INSIDE GATE BECAUSE YOUR 1 MINUTE PAST CLOSING.

Évaluation :

4

This was a very good storage facility and I would recommend this to anyone because they care about their customers and take care of them.

Évaluation :

5

Continue smooth operation of vehicles. Also, continue to have vehicles available. I only saw one truck, glad I got it.

Évaluation :

2

Should warn renters that unit has a walk through door as opposed to a garage door. Has to back trailer out of lane because gates were chained. Would not recommend

Évaluation :

5

Perfect! Thank you.

Évaluation :

5

This location is great!

Évaluation :

4

Hard to get ahold of anyone on the phone or in the office. I observed a guy using a grinder/saw (saw sparks flying and heard noise). I tried to call and report to Uhaul and finally called 911 to report. Some suspicious activity in the evenings.

Évaluation :

5

The best staffed, organized, and managed U-Haul,(or any rental ) facility I've ever done business with, & I'm 76!

Évaluation :

1

No person available very confusing and time consuming for me the customer. Overall terrible experience.

Évaluation :

3

Difficult to rent from the kiosk. Final bill was wrong. Good thing we took pictures of the mileage cause you were over charging. Tried to charge for 2 day rental also instead of 24 hour rental.

Évaluation :

1

Refund me my $67 you took from me I have been waiting for a refund for almost a week now this is ridiculous and release the funds for my fiance's account her name is camille bovasso and she has been waiting four days for you to release the funds or are you going to steal from her also...

Évaluation :

5

From start to finish from renting the storage unit to renting a truck to move out was very easy and convenient.

Évaluation :

5

Very friendly & helpful lady was working when we checked in, I wish I knew her name to recognize her.

Évaluation :

5

The app was troublesome. Lucky there was a rep, available. She was Awesome.

Évaluation :

5

Luckily an employee was there as the online checkout the night before ended up being a complete cluster. Jamal was a terrible rep, unhelpful and very difficult to work with. Your online process is really horrible. If you have that service, have all the info done before the customer gets to take the vehicle. I spent an extra half hour dealing with Jamal. Finally I gave up and the amazingly professional woman inside had me on my way in five minutes. She was very knowledgeable and knew exactly how to get me going.

Évaluation :

4

trying out the light bulbs in units before opening for rental

Évaluation :

5

It was confusing that the office was at another location.

Évaluation :

3

It was incredibly warm in the facility and had an overwhelming chemical odor. Also, I rented a 5×5 unit and due the the pest bait and the studs protruding into the unit it was quite a bit smaller.

Évaluation :

4

the equipment we used was not stellar... the ride was very bumpy. Getting help on the phone was horrible. We had to wait over 20 minutes each time we needed help. We were on our last bar before we could get hooked up to our vehicle. Your site is not very helpful. They need to tell you upfront to make an acct. to go through the process. We got locked in our storage and if it wasn't for someone else that was in there and gave us his code we'd still be there! When we arrived at the drop off at 5 pm they were closed. We had to wait 20 minutes to get an assistant to help us get the truck turned in..( she was very helpful and patient with us as we were fried...so heads up for your people when you finally get a hold of them). and this is after a long 7 hour drive and then unloading a 26 ft truck! You are pretty much the only place in town... and I hear you advertising for more help... you need it... especially with so many people on the move these days... I hope you work on the help needed after they've rented your equipment. It makes the whole experience much better and makes us want to recommend you to others. We thank you for the help that you were for us in a very stressful time for us.

Évaluation :

5

The only thing that would make it better is since you need a code to enter, allowing 24/7 access. If that was available, it was not explained to me upon signing up.

Évaluation :

5

Very easy and convenient to use. Very friendly staff.

Évaluation :

1

Beyond horrible

Évaluation :

2

The remote check-in was bad. Thank goodness a lady was there the 2nd time I came by. Will not come to this location and will never use a location that is primarily remote check-in. I learned a lesson. Call ahead of time.

Évaluation :

1

WORST possible ever

Évaluation :

5

The building wasn't properly marked to show from our vehicle that the unit was, in fact, inside the bldg. We drove in circles for a while. We had to go inside to figure it out. But it's a great unit. Very happy!

Évaluation :

5

Staff and facility were excellent. Mobil app needs work regarding paying for storage online.

Évaluation :

4

The app was a nightmare to use. It too longer than seeing a representative, and it was broken for Android users. We couldn't take photos to document damage, fuel level, or odometer. We tried calling customer service but waited for 20 minutes on the line without help. Eventually we drove to another uhaul location for help. The crew at North division in Spokane were really great at helping us. Also, the uhaul was given to us with about 1/8 of a tank of gas which was also frustrating.

Évaluation :