Le client n'a pas laissé de commentaire.Thomas M. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Lilburn
Pour nous contacter
Lilburn, GA 30047
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Thank y'all so much loved everything the people very nice 😊victoria M.
Good people in the she deserves a raise since she is the only always working alone And you guys raise the price 2x in one yearGeorge G. | Expérience générale
Le client n'a pas laissé de commentaire.Gloria N. | Premières impressions
Drivers mirror wouldn't stay in place, tire problems even after putting air in it for them.Ronald N.
Le client n'a pas laissé de commentaire.Dale M.
Le client n'a pas laissé de commentaire.Doris C. | Premières impressions
Le client n'a pas laissé de commentaire.DONALD S.
Robbin was terrific. Friendly and provided great service.Ann P.
Attendant was nice however I don’t feel Uhaul in general is transparent in their services and there are hidden fees & issues I experiencedlorna d. | Premières impressions
forget his name, but the man that helped was great. He was great last time too. Very nice young lady also helpful at vehicle return.Michael F.
Nothing I can think of. They were able to get the moving vehicle I preferred and to check me in and out quickly. Easily the easiest thing involved in my latest moving trip!Frederick H.
Le client n'a pas laissé de commentaire.Murad A.
Nothing to add. Everything went well re both renting and returning my cargo van. I'll be back soon.DONALD S.
Le client n'a pas laissé de commentaire.Angel C. | Premières impressions
Le client n'a pas laissé de commentaire.Raul D.
Le client n'a pas laissé de commentaire.Raul D.
The gas not full when i got the truck but on the contract said fullTONQUI T.
Le client n'a pas laissé de commentaire.AJ E. | Premières impressions
Le client n'a pas laissé de commentaire.Scott M.
Employee who assisted me was awesome very thorough and friendly. She is an asset to this companyTahawn B.
It was helpful service..good luck,aminour C.
Excellent customer service.JOVARES V.
The manager is the best. Very knowledgeable and knows how to resolve issues.Sharon W.
Hello, I rented a U-Haul and returned it after hours. I was upset when I was charged a $20 fee for not checking out. However, the system could not determine my location. This also happened during checkin so The representative had to do my reservation on your system. The next day I was charged. I called and the issue wasn't resolved. This is not the customers fault and shouldn't be the customers responsibility.Kelsey and Virgi P.
The pick up process was arduous and the location was changed 4 times. I wasted several hours on my move day running around the city to try to get the truck size that I reserved nearly 2 months in advance. Then the actual pickup location didn't have the moving blankets that I had reserved with the truck. The actual pickup facility was fine but U-Haul's reservation process needs to be updated to be able to have the reserved equipment available at the reserved location and not send customers on a wild goose chase just to get the equipment that was reserved.Jeffrey B.
Pondra was excellent.Kelvin G.
Vehicle had a check engine light on, air conditioning was out, and no functioning radio/speakers. When questioned about the check engine light the response was "Its just an engine issue, it should make it." It needs a thorough check over for sure. It was 15 miles into the trip when the air stopped cooling at all, and started blowing hot. If it haven't been an emergency I'd have returned it.Ronald N.
low tire pressure idiot light on when I rented truck, and stayed on throughout rental. Also, front bumper was damaged when I picked up rental and I had to point that out to attendant, who made a note of it, so I wouldn't be charged. They should have inspected and noted this before the rental.Arthur B.
Customer service poorlyJorge P.
Pondra Jones who assisted me was FANASTIC! Would rent from her again for sure! Merci.Bob F.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.DEANNA C.
Le client n'a pas laissé de commentaire.Darrell H.
Le client n'a pas laissé de commentaire.Jerry P.
Le client n'a pas laissé de commentaire.Crystal W.
Engine light on, tire light onNathan R.
Le client n'a pas laissé de commentaire.allen S.
Le client n'a pas laissé de commentaire.Ramesh R.
My RV was vandalized (Catalytic converter stolen) will not ever recommend anyone to store a vehicle at this location. There was no notification sent out stating that nine U-Haul trucks were also vandalized in the same manner. U-Haul showed no concern and didn't even offer any compensation with this situation occurring on their property.MICHAEL R. | Expérience générale
Le client n'a pas laissé de commentaire.Terrence W.
Le client n'a pas laissé de commentaire.Darrell H.
Le client n'a pas laissé de commentaire.Dawn P.
excellent service.Jesus M.
Le client n'a pas laissé de commentaire.Patrick A.
Le client n'a pas laissé de commentaire.MARTHA M.
I didn't get the rental dolly charge reimbursedAlberto S.
Le client n'a pas laissé de commentaire.JAMES L.
Le client n'a pas laissé de commentaire.Rizwan Y.
Thanks for everything!!Barry W.
Good customer serviceGABRIEL O.
Good súper happySaul S. | Premières impressions
Pondra had great customer service and provided the Uhaul needed for the move. Everything were explained throughly including the link to use upon returning the truck. Thanks glory C.
The truck had low tire pressure at time of pickup. It took additional time to fill the tire and the air compressor at the Uhaul location was faulty. The manager, Panda Jones did her best to help and fix the problem but seemed overwhelmed. Other than tire pressure, it was a good experience. Truck and keys were ready and I used the automated pickup system. I appreciate the manager's efforts, but wished the trucks were maintained.Hallie M.
Le client n'a pas laissé de commentaire.Samal S.
Le client n'a pas laissé de commentaire.Jasmine M.
Le client n'a pas laissé de commentaire.sharon W.
The staff at this location are friendly and inviting. If I ever have to use UHAUL again, I will certainly travel to this location or refer family and friends to use UHAUL because of the staff at this store. Sometimes I go into business locations for consumer needs and the associates are horrible. But the staff at this UHAUL store were awesome and they made me feel so important and appreciated my business. Thanks UHAUL. I will definitely be back and will tell others about how great your service wasRandi G.
Le client n'a pas laissé de commentaire.charles M.
Le client n'a pas laissé de commentaire.TONQUI T.
Le client n'a pas laissé de commentaire.Charles C.
The lady that helped us was so nice and it was a super easy and pleasant experience! The uhaul was so clean when we got it. I forget her name but she rocked! I would definitely recommend this location!Caresa V.
Le client n'a pas laissé de commentaire.Maideli M.
Always friendly & helpful service from store manager and staff! Very reliable in providing vehicle needed!KERSTIN J.
Le client n'a pas laissé de commentaire.kevin F.
This location is the top of the list when it comes to UHaul in metro ATL. I go out of my way to use it, spare myself the angst of the closer places. Best service by far, best equipment and shortest wait times.ANDREW B.
Le client n'a pas laissé de commentaire.TRINICE W. | Premières impressions
Agent went the extra mile to get us what we neededSharon W.
Le client n'a pas laissé de commentaire.Crayton L.
Le client n'a pas laissé de commentaire.James F.
Le client n'a pas laissé de commentaire.Lesvia V.
Lights have not been coming on in the area my unit was located, thus very dark within the unit.Nancy G. | Expérience générale
It was a terrible place to return a truck with a trailer, the place was so filled with trucks I could not get up the steep driveway until 3 trucks were moved. The help there was amazing thoughTheresa G.
Le client n'a pas laissé de commentaire.Martin G.
Le client n'a pas laissé de commentaire.yen L.
I would not recommend Uhaul after the experience and inconvenience caused at the Pompano Beach location. There are plenty of competitive companies to choose from and will not have me as a customer again.vanessa R.
Le client n'a pas laissé de commentaire.MARIO M.
The door was super messed up from an accident and hard to open but we got it to work.Phetsamone V.
The staff at this location is super helpful and friendly. Management places extreme care into the quality of service provided and the functionality and cleanliness of their vehicles.Rochelle W.
More customers than could be handled in a timely manner. Rep not very friendly and somewhat courteousCLARENCE O.
Original location was closed upon arrival even though I reserved in advance. Received 50$ credit but had to drive much further due to 2nd pickup location being far away. So had to pay for more distance/miles.Sonny K.
She was awesome.. ManagerJoseph H.
Clean, yes. Ready to go, yes. Lady at the front desk, absolutely. The A/C however was not working. Long time fan of U-Haul, alwaysM Kevin J.
The truck has engine light on and was missing gears. It was extremely dangerous to drive that truckChaudhary A.
PondrÃ¡ is a great worker and managersol W.
Never again U-HaulJOHN R.
Megan was very sweet and helped us out! She had great customer service and made the experience great!Tsehay W.
Excellent customer service. Girl is very nice person good personality. Keep her good for business.varinderjit B.
Le client n'a pas laissé de commentaire.LEWIS H.
Le client n'a pas laissé de commentaire.Erica Z.
Le client n'a pas laissé de commentaire.JERRY L.
The staff is very friendly, helpful and efficient!Marie T.
Le client n'a pas laissé de commentaire.antone J.
Excellent customer serviceRoxane M.
Pondra and Megan provided quick and professional service! Merci.Leonard K.
Le client n'a pas laissé de commentaire.Barbara K.
all goodJERRY L.
Le client n'a pas laissé de commentaire.JERRY L.
Le client n'a pas laissé de commentaire.Osvaldo S.
It was all good. The staff member on duty was doing a great job and was very helpful.Michael R.
Le client n'a pas laissé de commentaire.Guillermo D.
Add more customer parking spaces. Ladies in the office were very helpful.William Z.
Great costumer serviceGuillermo D.
Le client n'a pas laissé de commentaire.Aaron J.
Megan in the morning was super nice and helpful!Gail G.
Excellent employee assisted me, very personable, kind and helpful even though she was quite busy. Sorry I didn't get her name.Phillip E.
Le client n'a pas laissé de commentaire.HECTOR V.
There was issue with the mobile reservation/check in system that made it difficult for the employee. There was someone that was checking in with the in store/in person system, while I had done the mobile and it kept glitching to give us the same truck. The employee was able to work around the system's issues to get us both situated, but it was clearly not an easy task for her. The systems should be better integrated, otherwise it could cause bigger problems for customers and employees.Cierra J.
Improve your truck availability during online reservation. The night before, reservation show that there was still a 10' truck available at another location (2951 NE Expwy at Chamblee), and then on the pickup day there is NONE within 150-mile radius? I had to make do with a cargo van, and Pondra at the Lilburn site has been very helpful, but you really need to get your reservation system fixed.Herald B.
Le client n'a pas laissé de commentaire.Raejshaunlim W. | Expérience générale
Le client n'a pas laissé de commentaire.Wede Y. | Expérience générale
Le client n'a pas laissé de commentaire.Nancy T. | Expérience générale
The rate increase every year was ridiculous. Every time brought it up or stated I would be late, I was questioned, when would I like vacate my unit. We are living in hard times, and kindness is it's own rewardLINDA K. | Expérience générale
Great storage site--everyone was always so helpfulLinda J. | Expérience générale
Pondra is professional, capable, and pleasant. She manages a clean facility with an excellent staff. Nothing is neglected and she's always ready to her customers.ELIZABETH L. | Expérience générale
Great serviceLARRY W. | Premières impressions
The the employee could have a better attitude in servicethomas o. | Expérience générale
Friendly and helpful staff. Checking in a new customer from beginning to end was thorough and excellent.SYED R. | Premières impressions
The ladies I dealt with were wonderful!Elridge W. | Expérience générale
Love the place, hated that the ownership kept raising rent, especially on a renter that was there for over 5 years, always paid on time and was never a problem. I stuck it out during the pandemic when I was not working for almost a year because I stored my business materials (team building) there even though I never needed them and was making no income. Charge new people more when they rent, leave excellent renter rates alone. I would've stayed for a few more years as my business improved but the last 7 % raise was too much. So I'm gone. You lost an easy $1800 a year for a $120 a year raise.DALE M. | Expérience générale
Great service!JEANNIE W. | Expérience générale
Megan in particular was very helpful. We had an admin problem at the beginning but she kept working on it and with a good attitude. It was resolved quickly and I enjoyed working with her.John C. | Expérience générale
The manager there is so unprofessional and should be fired. When I first came to Uhaul the manager at that time was helpful, friendly, and made my move in a good experience. When I left management changed and it was the most horrible experience I have had, the manager was rude, lazy and all around made Uhaul look bad. I have always looked at Uhaul as a class storage company but after dealing with her it gives the impression of The lowest class storage company. She spoke as if she was from the lowest educated part of Atlanta and treated me as if I was not important. Not only that but when I moved out she did not want to do her job and complete my move out which resulted in being charged the following month and I had to go through a lot just to prove I moved out to get my refund which I did and received my refund after a week. And yet again she fail to do her job once move and left me in her system again and they debit my account the following month as well when I called to have them refund my money and remove me from their system she spoke to me as if I was bothering her and even told me not to call there again as if she did not care I was over charged once again. I am stilling waiting on that refund as of today. I will never use your company again and have made it clear to all my social media followers that if they want good service any other company is better than yours. I know I have personally help 5 of my friends find other companies so they could move their belongings from Uhaul to a better company. I always have a lot of friends and business associates in the property management world who I have expressed my concerns with regarding your company and with your prices increasing and never being the better price in the first place they have also decided to discontinue referring clients to Uhaul. I hope this feedback helps make major changes to your company so that one day you can once again be seen as a class A storage facility.Amanda P. | Expérience générale
Le client n'a pas laissé de commentaire.Kim W. | Expérience générale
Le client n'a pas laissé de commentaire.NICOLE H. | Expérience générale
Le client n'a pas laissé de commentaire.Raven J. | Expérience générale
Le client n'a pas laissé de commentaire.Rick R. | Expérience générale
The staff went above and beyond to make sure I had a storage unit that would work for me. They did extra work and did it cheerily. I really appreciate them.John C. | Premières impressions
Le client n'a pas laissé de commentaire.Merlyn C. | Premières impressions
The staff needs to work on their customer service . This location seemed to be under staffed.Tessa P. | Expérience générale
Le client n'a pas laissé de commentaire.Tawana H. | Expérience générale
We are moving from Lilburn to Marietta and used your facility to store small furniture, clothing and just "stuff." After 26 years in one home, we acquired a lot of "stuff." Your facility and staff made our move possible. The facility was clean, safe, and always available to us. The staff was friendly, helpful, and seemed to always be in a good mood. When I moved out, the trk I rented was available when I needed it and fit my needs perfectly. Zero negative about my experience w/ Uhaul.andy b. | Expérience générale
Le client n'a pas laissé de commentaire.Tawana H. | Premières impressions
Get customer service skills Cery knowledgeable about the business.RENA E. | Premières impressions
Le client n'a pas laissé de commentaire.MARCIA H. | Expérience générale
Le client n'a pas laissé de commentaire.Donald R. | Expérience générale
Meghan was wonderful! Very helpful and knowledgeable and went above and beyond to make sure I was taken care of. Great customer service!!!Tia D. | Premières impressions
Pondra was amazing at address and resolving my issues and concerns. I appreciated her bright smile and warm personality.Trenecia H. | Expérience générale
Filled the bill exactly according to my needsScott D. | Expérience générale
Le client n'a pas laissé de commentaire.Kristi T. | Expérience générale
Le client n'a pas laissé de commentaire.TERESA F. | Expérience générale
Le client n'a pas laissé de commentaire.HAILEY T. | Premières impressions
Overall my experience with you facility was convenient and trouble free, the staff there were courteous and friendly.Derek C. | Expérience générale
Pondra was so helpful and amazing to work with. She made it so easy for us to get set up with everything. If we ever need to rent or store again, we will drive past every other uhaul place to go here.Jeff P. | Expérience générale
MerciLyndon C. | Expérience générale
I have used this location multiple times for storage as well as truck rental. Cassie, as well as everyone else in the office, was super helpful with answering questions and explaining procedures. The facility is well lit, clean, and conveniently accessed from the front and back of the building. I would highly recommend this location at 140 Rockbridge Rd NW, Lilburn, GA. Many thanks to the staff for making my experience a pleasant one.Bonnie Y. | Expérience générale
Le client n'a pas laissé de commentaire.KIMBERLY A. | Expérience générale
Le client n'a pas laissé de commentaire.Brionna C. | Expérience générale
Michelle was awesome!! She really went above and beyond. Satisfied isn't enough to express how grateful I am and how well taken care of I was.SANDRA S. | Expérience générale
Very helpful and friendly people. Went above and beyond to help me.SPENCER H. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle M. | Premières impressions
Le client n'a pas laissé de commentaire.sharronda c. | Expérience générale
except for the constant price increases, I think this is a terrific storage facility. the lady in charge is always friendly and professionalCourtney C. | Expérience générale
Superb handling of our out-of-state move. Every detail addressed and implemented so that our move-in went flawlessly. Our truck return and storage access were amazing it easy when circumstances are generally stressful. THANK YOU Michelle and U Haul!!ELIZABETH L. | Premières impressions
Le client n'a pas laissé de commentaire.Ronnie S. | Expérience générale
Manager hung up on me and was not very friendly. Will not recommend to anyone.Ney M. | Expérience générale
Michelle and Casey were so accommodating, professional and friendly. We had a challenge with our movers and although U-Haul couldn't do anything, Michelle and Casey still took the time to call to make sure we were alright. Thank you! We would definitely recommend this storage facility to everyone.Adilah B. | Premières impressions
Le client n'a pas laissé de commentaire.Ney M. | Premières impressions
Le client n'a pas laissé de commentaire.Barbara H. | Expérience générale
Michelle is and has always been the best. I don't care if I live 50 miles. I will always store at that Uhaul or recommend anyone who wants too. You rarely find great people like her in this world. 100/10RICHARD L. | Premières impressions
Le client n'a pas laissé de commentaire.BETTY K. | Premières impressions
Michelle and her staff were always pleasant and easy to work with. They handle things professionally and with ease. Whatever problem I had they were able to work it out. Thanks for your service.dolores p. | Expérience générale
Le client n'a pas laissé de commentaire.Alan S. | Expérience générale
Every one was just awesome Michelle, Johnny and Rich. Keep up the good workNatashia W. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas V. | Premières impressions
Excellent customer servicemiriam j. | Premières impressions
Good experience with all the staff. They were very helpful and knowledgeable.JEFFREY M. | Expérience générale
Le client n'a pas laissé de commentaire.Rafat Q. | Premières impressions
Michelle and the staff were very helpful and ensured that my move in experience went smoothly.alyson G. | Premières impressions
Staff was very friendly and helpful.JEFFREY M. | Premières impressions
Staff great, facility is convenient to my home, and I rented a van from this facility previously.Shari L. | Premières impressions
Michelle Allen was wonderfully kind and compassionate to me during a difficult period of transition in my life. I felt like I had a friend at UHaul and I will miss her very much.Karen S. | Expérience générale
Le client n'a pas laissé de commentaire.Sean S. | Expérience générale
Both of the gentleman working yesterday evening were amazing, professional, respectful and very helpful. Thanks for hiring people like themGabriela M. | Premières impressions
Michelle is awesome!!Heath H. | Expérience générale
Michelle is a great manager!BARB P. | Expérience générale
Great experienceAntonio C. | Premières impressions
Our U-Haul facility is top notch. The manager and employees are friendly. I have had no problems with them ever. Pricing is reasonable. I am very satisfied.LYNNE M. | Expérience générale
Staff was excellent to work with. Facility was clean and well organizedMike R. | Expérience générale
I used this storage family for many years and Michelle had alway been very friendly and helpful. The facility was always impeccable.MANSELL A. | Expérience générale
Le client n'a pas laissé de commentaire.System U. | Premières impressions
All of the staff were helpful, informed, and friendly. I especially want to point out Mohammed and Michelle have both assisted me above and beyond the call of duty on more than one occasion. Merci.Terrilynn A. | Expérience générale
Very pleasant and kind. Clean place and I was in and out at a short amount of time. She was under a lot of pressure and stayed as pleasant and helpfulJanice G. | Premières impressions
Le client n'a pas laissé de commentaire.Angela G. | Expérience générale
Working with Michele was great!!!!PATTI K. | Expérience générale
My first experience with the manager Michelle was by phone before I arrived in Georgia. Michelle's pleasant and helpful demeanor provide for me, the comfort of knowing when I arrived -I would be dealing with a competent and reliable business person. When I arrived, Michelle was professional, helpful and very friendly -providing exceptional customer service. This was all while Covid-19 protective measures had been implemented for customer and staff protection. I applaud Michelle and Uhaul for taking this crisis seriously and for doing what they could to keep us all as safe as we can be. For all these reasons I gave the top rating. Thank you Michelle for making this process easier for a very tired traveler. I would recommend this business to friends and family.Gisele L. | Premières impressions
Le client n'a pas laissé de commentaire.Uhaul M. | Premières impressions
I thought everything went well--friendly customer service, and access was easy; just a little glitch in the beginning where I found it hard to see what the manager was showing me with the swipe card.Jodi L. | Expérience générale
Very good storage building. Has a lot of storages to fill. Easy to pack and unpack storages and a lot of space.Jessica S. | Expérience générale
Great place. I recommend this location for any uhaul needs.Uhaul Moving and Storage A. | Premières impressions
I'm happy to have had great customer service, and a sale of storage made simple!Jodi L. | Premières impressions
Exceptional customer service with Michelle!! She explained all the charges and plans perfectly. Looking forward to storing my belongings there. UHaul is lucky to have her!!LINDA W. | Premières impressions
I needed to have 24 hr accessJennifer G. | Expérience générale
Michelle is a great manager and was very helpful.DAVID C. | Expérience générale
Excellent customer service as always.Tasha M. | Premières impressions
Excellent facility! Great service! Will return!Recycle R. | Expérience générale
Exceptional cleanliness and service from Michelle and AndreAyman A. | Premières impressions
Excellent customer service and well maintained facilities. Great shoutout to Michael for over-the-top customer care.Dale B. | Expérience générale
There should be know late fees!KEITH D. | Expérience générale
Professional, Helpful, Friendly, and Efficient. We are repeat customers to this particular location because of their reliability and knowledge.Mamie K. | Premières impressions
Bill was great and helped us tremendouslyKELLY M. | Expérience générale
I opted for the one month free storage and stored my things May 19th, 2019 and retrieved all of my belongings Jan 1, 2019.They’re are still trying to bill me for the unit.MARK A. | Expérience générale
Michael, was super professional, kind and couldn't have been more accommodating. Thanks for everythingSamuel C. | Premières impressions
Michelle is the best! She was very helpful and always went over and beyond. I would come back just to see her!!!!Buddoo A. | Expérience générale
We were impressed with the friendliness and helpfulness of the staff. Great job1 Thank you!KELLIE N. | Expérience générale
Superb service and excellent facility!!!James Y. | Expérience générale
Michelle and the staff re excellent! Sincerely, Morinette AbrahamMorinette A. | Premières impressions
The service was excellent. The only issue I have is the wait time for issuing the access card. I was told sometimes it takes up to an hour before the access card is activated. MerciSmittie H. | Premières impressions
They were patient with me and went over every step on what happens when I want to access the storage area. They made sure that the pass worked and that my lock was securely fastened to my area.Carol B. | Premières impressions
Nice placeDianne M. | Expérience générale
Great placeJohn Brian F. | Expérience générale
Customer service was quick, easy, and friendly!melanie s. | Réservation
I have had the unit for over 4 years. Michelle is the greatest! I repeat the Greatest. We only gave it up because we finally have a house with storage areas and we delivered a truckload to GoodwillBARRY P. | Expérience générale
Storage was ok but the front office needs to improve on customer service (in person and especially over the phone.)Eugenia C. | Expérience générale
Water under window Lots of dead bugs at move out I never had a problem in two years thank you u haulDAWN K. | Expérience générale
thank you!carrie e. | Expérience générale
The employees were exceptional and courteous.Winda T. | Expérience générale
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous vendons des centaines de produits qui facilitent les déménagements!
Nous offrons la plus grande sélection de l'industrie!