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DAVID B.Customer Reviews for U-Haul Moving & Storage of Little River
Testimonials From Recent Customers
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Not a thing! The staff was awesome and very helpful.
Joshua G.Staff very professional and courteous. Little River u haul rocks!
SCOTT W.Thanks for everything 😁
Washington S. | Premières impressionsGreat job, folks! You were very accommodating when I needed the truck an extra day and have great attitudes!
MARK P.Staff went above and Beyond to help us. We needed a A storage unit and there weren't many available but manager was great and helped us.
JAMES m. | Expérience généraleConstant billing issues: would get bill, non-payment email, followed by payment email - every month for two years. Spoke with managers and general managers - to no avail. Mean, ugly people have worked at this location, extremely nasty people to deal with. Went to empty my unit, a non-payment lock was on my unit. - I'm on auto-payment? When manager went to my unit, told me this was due to non-payment, then changed his mind and told me it was because there was no lock on unit, which is impossible because U-Haul requires every unit to purchase a lock? I closed out my unit on the 5th and was told I would not be billed. Of course, I was, and the girl in the office on the 10th - told me not to worry about it as it was just an email blast. when I brought up, I had a pending charge, she transferred me to a manager to resolve. Get this, asked me for a card since my account they have been processing for two years has an issue? I hope I get my refund. Let's just say I have never been more frustrated and relieved to leave your business than now! Nothing positive to say, other than the [new manager Noel] seems like he really wants to help and was professional.
Betty M. | Expérience généraleDo not use Walker & Friends; after I was confirmed for a week, they called us and cancelled the day before our move. Totally unprofessional, just don't do it!
SEAN M.This location had great customer service.
ANTHONY G.Facility was clean. But it should offer refund when customers move out early.
isabella H. | Expérience généraleExcellent customer service! Reserved over the phone and spent maybe 5 mins to check in. Then....the manager puts air in my personal vehicle flar tire! Super nice guys and highly recommended!
James W.Just keep on doing it all right. I made two trips to drop off the tow dolly and return the truck in less time, including travel, than it took too pick it up on the front end. Tom and the crew there were the kind of people all business hope to have. They get customer service and how to WOW a customer. I don't believe there is anything they could have handled better than they did. Winner's all and greatly appreciated.
DANIEL C.Exceptional team, it's why we keep using this loaction
Steven P.The young man at the desk helped me with the truck helped me to get the lock on properly excellent customer service. U-Haul is lucky to have such a great employee. He made my storage in truck rental the best
Marjorie L.Easy return and professional service.
Gary E.I shall not there Two men and a truck brought my storage .
Edward P. | Premières impressionsPick up was very easy. Staff very nice and friendly. I can not think of any improvements needed.
TERRY A.They treated me Very Well! Their smiles and welcoming attitudes made my experience with them Very Enjoyable. They hooked the trailer I rented to our truck and when I returned it, they unhooked it as well. Very Professional and a Job Well Done!
Ray C.Everything was great. Very friendly staff. Highly recommend
MICHAEL M.Came because of as with special discount but did not get discount
rick& beverly r. | Premières impressionsMerry Christmas asshole was what was yelled at me as I left the gate! Poor customer relations and communication. Drop off at U-Haul moving and storage of little river SC, 3195 hwy 9e
Hannon D.Great people
JOSEPH S.Nothing. Everything was perfect! The men were very professional and just great to work with.
RAYMOND C.We were told that we were given an extra day due to the flat tire. They said we did we got no such thing, but they did honor it. However, they argued with us about the reservation number for a storage unit that we made at the same time that we reserved the truck. They argued with us about having the reservation. We eventually got the storage unit.
Paul B.The destination was only about a mile from my new house
Kenneth W.Questions were re-asked that had already been completed in the online reservation. And a particular question, "What is your destination address?" seemed like none of anyone's business. I had already selected the drop-off address for the trailer. "Where I'm delivering my contents" is irrelevant.
GEORGE O.Everthing was great, thank you for making my move better. Everyone was great from renting too turning in truck.
jeff c. | Expérience généraleNolan is not only an excellent business person, but he is also a kind and considerate person! I will definitely recommend this U-HAUL rental location!!!
Angela G.Always great people too help. The Nice Lady That help me was very friend knew what I needed an offered all I needed. She was also there when I returned truck that evening along with a gentleman that took my truck an it was fast an easy. Will use again an always send them people looking for Truck rentals an storage.
JEFFREY C.Everything is wonderful
NANCY S.I had a 10 x 15 unit reserved for the past 2 months. I drove 9 hours from Maryland with a Uhaul truck. When I arrive at your facility I was told that there were not units available. I explained that I had a reservation and showed her the reservation number. I was told that reservations are not a guarantee. She did not have that size unit available and did not know why I was told that they did. She was not able to help me look at any other locations near by. She did offer me a larger unit for $100 more a month than what I was paying. I asked her if I could get the same rate as the smaller unit I was promised and she said No we don't do that. I will never rent from U-haul again.
Molly H. | Premières impressionsBest I've ever dealt with!!!
JENNIFER C.Personnel were courteous and helpful which made our move to the area delightful!
James C. | Expérience généraleAlways q great experience at this location. Customer service is excellent, facility is well maintained, and equipment is in great shape.
JOSEPH B.Both locations were very easy and friendly to work with from pickup to drop off destination. 800 customer service agents were clueless and frustrating. Speaking with the 800 agents caused great concern that my box would not arrive on time or to a wrong destination. In the end, everything arrived EARLY and without any issue.
Tim M.TUðŸ‘🤗
ILONA F.Very friendly staff and helpful.
Mike S. | Expérience généraleIn the Uhaul tool that I used to book my one way vehicle rental it offered me the opportunity to book a storage. In the tool it said first month was FREE. However when I went to store my stuff the clerk told me that to get the FREE month I would have had to rent the truck from them. Not sure how I could have done a one way rental and pick up their vehicle in Massachusetts. In fact it would be impossible. Otherwise I was very happy with the experience.
Harold P. | Premières impressionsHelpful staff. Great to have someone on site to assist.
ROBERT S.We could not get the online check in to work properly. Would not accept our picture of the odometer and gas level no matter how many times and ways we tried
ROBERT C.Requested drop off location was not written, an alternate location 9 miles from requested location was written. I was advised that the "system automatically assigns the location where equipment is needed next". This was inconvient.
Linda D.More parking
Walter N.My first visit (sept. 22, 2021) to request a stg unit was not pleasant one and the female who assisted me, the manager?, Just flatly said there was no space available when I came in to rent a unit. She really did not get any of my info or my questions/needs for storage and did not even make an attempt to see if something was coming up soon. Please be advised that I struggled to get into your office with my rollator walker because I am handicapped and cannot walk without it. I left disappointed and in about a month I called into this same office and was greeted by a male employee, who was so very helpful and advised that the small unit I was requesting was available, but on a first come basis. I got in my car and was at the office within the hour. The female whom I had previously dealt with was sitting at the desk, while the gentleman was standing behind her. She recognized me (due to my handicap and equipment I needed to get into the office) and promptly got up and walked into the back room without saying a word to me. I was assisted by the same gentleman I had talked to on the phone and he was so very pleasant and helpful in getting me a unit right away. All else went well with my relationship at UH-5433(A).
Bonnie W. | Premières impressionseasy quick and pleasant. no hitches. no problems.
THOMAS M.Overall very friendly staff and pleased with the storage services provided. Thanks
Corey A. | Expérience généraleAll was great. Good people working there.
DONALD V.Absolutely the Best thing we did for this Move to SC. From the U-Haul in Freehold NJ to Little River SC. Everyone kept us informed where our boxes are. Everything made it in tact and safe, I would Highly recommend this method to move. Thank you Edward and Diane Kane
Edward K.Great experience here, I will definitely come to them when needed in the future!
LESLIE L.Everyone was very friendly and made the experience great!
SCHADWICH M.We have stored our vehicle there for several (6+) months each year, for several years. It has been safe and secure. No problems. Price going up, though and that's tough. Merci.
Robert F. | Expérience généraleEverything was tip top!!
ERNEST D.Aucun
denise l. | Premières impressionsRien
Christine B.When a container get shipped to a different location than what was promised there should be a notification that gets sent out to the customer
Joanna C.Extremely dangerous entrance and exit at time we dropped off there was a 18 wheeler parked blocking visibility to busy traffic ...... Note to legal liability you are open to huge lawsuit potential not if but when if not addressed
LEO C.I wouldn't recommend U-haul to anyone.
Edward M.Absolutely amazing. This was THE cleanest truck we've ever rented and it had 60K+ miles! The only thing we noticed is the steering was 'jigglier' than most. Still, a wonderful rental. Other U-Haul locations don't clear out or clean the truck well. ALSO, this location KNOWS their product and knows what they have in stock (carton wise). Appreciate them!
GARY F.Staff is very friendly and helpful. Lot is secure for outside storage.
Jeffrey W. | Expérience généraleOnly thing I didn't like, was the fact that the unit is advertised as 10 ×20, but it is actually a 5×15 and 5×20, meaning it's only 175 sq ft. Due to weird floor layout, I lose 25 sq ft.
Kenneth E. | Premières impressionsGreat customer service!
James C. | Premières impressionsVery friendly and knowledgeable.
Robert and melissa W. | Premières impressionsDesk personnel was totally distracted. Slow slow slow. Horrible odor upon entering and was worse longer you were in office.
Nancy H. | Premières impressionsnone
Chris W. | Premières impressionsGM at Little River store very helpful
KEVINS F. | Premières impressionsclean easy access friendly staff
Bohdan S. | Premières impressionsThe manager at Little River was extremely helpful, we had a lot of confusion with our moving company and the size of our rented units. This unfortunately created a great deal of work for the manager. Thank you for your help and patience. I appreciate the time you are taking to now resolve the charges!
Suzanne H. | Premières impressionsNice helpful staff
Robert S. | Premières impressionsOur Experience we enjoyed the Management taking the times to access our storage unit and to drop off the Truck and we would ,tell any of our friends to go to U-Haul. Thanks James Byrne
Tonya S. | Premières impressionsGM was great. Very strong customer service !!!
NED P. | Premières impressionsThe staff at this location is the best
KAYLA G. | Premières impressionsGreat service. Staff were busy but still found time to get my boxes in front of my new storage unit on time and perfectly placed.
Mark P. | Premières impressionsVery impressed, third time I used UHaul storage in three different cities but this location even provided a lock which the other locations did not, in the other locations I had to pay for the lock. I will be using and recommending this location.
isabella H. | Premières impressionsSo far this is a great place for storage and I will recommend it to everyone I know.
Jamal W. | Premières impressionsVery cooperative and informative staff
larry g. | Premières impressionsthey work very hard here keeping the place spotless
coastal carolina masonry l. | Premières impressionsMy reservation was wrong; name, address, contact info..etc. (20 mins) I was given a key to open storage unit that was wrong. (10 Mins) This delay cost me $90. in moving costs, not happy!!
Betty M. | Premières impressionsEveryone was so helpful and they made it very easy for me!
Margaret M. | Premières impressionsEasy access to unit
William V. | Premières impressionsManager on duty was extremely helpful and very pleasant to deal with.
Joseph R. | Premières impressionsThey are so wonderful to work with and take their time with each customer.! Highly recommend this business.
debbie c. | Premières impressions