Évaluations des clients U-Haul Moving & Storage of Logan Square

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Logan Square

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Michael W. le

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The truck was fine, the staff at the location was friendly and helpful. The U-Haul app and 24/7 pickup is terrible. I reserved a truck for 8 a.m. on 10/16/19. I was never informed that a vehicle had not been assigned to my order until I called customer service at 8 a.m. because I couldn't get a truck. I was transferred to 4 different people to figure out a solution and finally had a truck by 9 a.m., an hour later than I needed it pushing my schedule back an hour. Hands down the app and online ordering process for U-Haul is terrible. My business uses U-Haul about once a month for deliveries, we will be looking into and finding another company to rent trucks from for our future work.

brandon T. le

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Le client n'a pas laissé de commentaire.

Peter S. le

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excellent service by all employees, very convenient to have overnight parking option (which would be nice if was better advertised), and close to highway

Luke C. le

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All good

Earle J. le

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Le client n'a pas laissé de commentaire.

Moises M. le

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You won’t be let down

Ignacio S. le

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Have customer parking areas

Bessie S. le

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I didn't receive my supply I ordered...3 Queen size mattress. covers, box tape. Where do I go to pick them up. They werent at the Fullerton location & I already paid fir them.

Nancy R. le

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There were two young ladies that assisted me. one for the rental of the truck, the second to switch my storage to a smaller storage unit. Both were thorough, precise, repeated when I needed her to repeat because I didn't understand, were patient with me. The U-Haul app was very simple and easy to use and I'm not that text savvy so that was great. 5 years ago I used this facility and they were also just as great back then and they're still doing a very good job now. I want to thank everyone there and give them a awesome high five free continuing to offer the best service.

James V. le

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Le client n'a pas laissé de commentaire.

Angel Q. le

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Le client n'a pas laissé de commentaire.

Shakida J. le

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Le client n'a pas laissé de commentaire.

Niko H. le

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Le client n'a pas laissé de commentaire.

Darrell R. le

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Have more people available to help customers. There was a long line when we got there and it was moving slow! I stood in line for about 45 minutes...not good

Roschely O. le

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YOUR MOVING RENT THE BEST UHAUL RENTED TRUCKS IS WHAT YOU NEED. WE HAD A FAMILY EMERGENCY AND THEY GAVE US AN EXTRA DAY WITH THEIR TRUCK WITH NO EXTRA COST.

Irene T. le

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Le client n'a pas laissé de commentaire.

Joseph R. le

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Le client n'a pas laissé de commentaire.

Toni W. le

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Le client n'a pas laissé de commentaire.

KATRINA P. le

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The return location was not where I expected. It was quite far away. I think a number was transposed when the contract was written. I tried to call to remedy the situation, but your phone lines are awful. Extremely long hold times only to be transferred to someone else. Dialing a local number but reaching a central call center. >< I know things can be done on line, but my phone has limited data and I was on the road.

Maria L. le

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Yanira is incredibly helpful and provided excellent customer service. Thanks, Yanira!

William V. le

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Le client n'a pas laissé de commentaire.

Pete M. le

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Pickup staff seemed condescending, took 3 people over 30 minutes to process my reservation when I was the only customer in store. Truck was gross/ dirty with trash on the floor, the oil light on the dash periodically beeping the whole time. At the end pull up in lot to a sign that says "stay in vehicle someone will be with you" for way too long before bringing keys into 2 folks on their cell phones that just explain they'll email later. Lesson learned I guess.

lucy N. le

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There were 4 associates behind the desk and one was attending and had a waiting line of 4 people

MARC J. le

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Le client n'a pas laissé de commentaire.

walter F. le

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The good work that is been done can always use great customer service and it was amazing

Jorge Q. le

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Le client n'a pas laissé de commentaire.

Ramon P. le

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Great service

Jenn R. le

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Make the mobile check out process a bit easier

Jahaira O. le

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Good

Ricardo E. le

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you sent the confirmation to the wrong email address.

Keenan M. le

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Le client n'a pas laissé de commentaire.

Vincent D. le

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The first location in forest park didn’t have the truck i reserved and was suppose to call when it arrived and never got a call and then the location closed. Then 3hrs later went to this location for a truck to only have 2hrs to actually move my things into storage. The whole day was wasted because waiting for a call that i never received. Won’t use U-Haul anymore

Carlos L. le

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Great service. Very knowledgeable and very humble. Will rent again from this location.

Mariangely R. le

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Le client n'a pas laissé de commentaire.

CYD V. le

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waiting in line over 1 hr 2x that day for a reservation/get 24 hr access . how are there not other employees to help out in that area ? It was so frustrating! Man at storage dept was very helpful

gil a. le

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make the key dropoff box more clearly noticeable . I happened to run into another client dropping off a van and he showed me it was a makeshift drop off cut into the glass doors.

PAUL K. le

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Jackie helped resolve an small issue. Thank you!

Amber R. le

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Unbelievably helpful staff.

Gregory M. le

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It was a average

MARIO S. le

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To expensive plus its infested with mice plus a had a colum in my storage that was taking my space 2 foot concrete colum. And paying the same price as every one.

ALYSSA R. le

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They set me up with a storage unit and van on fairly short notice right before Labor Day weekend.

Cameron J. le

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The only issue I had with my storage was the lack of carts. Everything else went smoothly and as expected.

omar j s. le

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Courteous, informative, and helpful from the beginning. The staff is very knowledgeable and made my experience comfortable and easy.

HELEN M. le

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My wool items (2 carpets, sofa, and blanket) have damage due to either moths or rodents. They all have holes so I will need to use my insurance to get replaced/repaired.

Mason T. le

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Service members were unexpectedly nice and helpful! Use of carts and pull ups made it all super easy!!

Suryaprakash G. le

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These CLOWNS lost my stuff and "accidentally" auctioned my unit off because they can't be bothered to keep their records straight. Caused me unimaginable grief by losing my immigration documents.

Eric S. le

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Sunday morning only 1 lady on desk . Bad idea ... very slow.

Andres M. le

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Very good service and quick process

Maria H. le

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Wider turn spaces

FELIX F. le

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Very awesome service!!!

Jon W. le

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I was surprised at how nice this facility is. The only other time I have used storage it was an outside type of place. This is much better. Staff was always very helpful and friendly. Thank you all.

Raquel R. le

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Very happy with the customer service.

Oscar N. le

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The site was very well maintained

Oscar N. le

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I was unsettled by the rudeness of the customer service representative when I took care of paperwork. The staff that showed me the storage space was exemplary, but did not make up for a poor start.

Jose A. le

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The lady at the register was great help and made the visit very pleasant. However, the van we ordered did not include the dolly as requested. I was still charged for the dolly.

Ricardo F. le

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The employees are so friendly with a smile when they greet you and the employee who take care of the trucks to thank you

carmen v. le

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We sow rat in the facilities

jeff j. le

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The gate at the car storage entrance is not working, which is somewhat troublesome. Otherwise, the place is great.

Penelope B. le

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I think this location needs more staff during busy days

robert s. le

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Many thanks !

Anayda H. le

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The truck rental was excellent, however the storage was a below average the magnetic card was not working after being changed twice and given three codes. It took longer to have access, than to store

DANIEL M. le

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Good

Laura-elodia U. le

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I like the place because i had access the 24 hours so i could go anytime, even in the night when the office is closed and the place is alone, I felt safe plus the place is close to my house.

ALEXIS A. le

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My experience with U-Haul was great. The staff was polite and answered all my questions, the location was very clean. I would definitely recommend U-Haul to my family and friends.

Elizabeth M. le

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Jackie was so kind and helpful. Started off with my initial phone call all the way towards the purchasing process Liz was very detailed, and helpful when it came to showing me around the unit.

Anthony C. le

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The staff was friendly and informative. The whole process was quick enough, but the intake person also took the time with me to find the storage solution that worked best.

Keara L. le

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Not impressed by this location. Was very slow, and when I received my unit there was a huge pillar taking up a large amount of my storage unit. $5 off does not suffice.

Abigail M. le

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i cant believe how long it takes just to relocate in the same facility

patricia p. le

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🤔🤔🤔

JOSE R. le

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Everything is Awesome.

Joelle J. le

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Staff was very friendly and helpful! And the place was always clean.

ESTABAN Q. le

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Buen lugar de almacen. pero algunas veces no me senti comodo con el servicio al cliente.

Elaine M. le

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On the day that I got my unit I also purchased some moving boxes. I was overcharged by $5 I was told would be credited to my account.That never happened.At this point I would like my refund mailed to

patricia p. le

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Excellent except the unloading dock didn't work so only two trucks could unload instead if 4 and we only got 1 Dollie some people and 3 -4 I was a Fullerton n Pulaski

Daniel G. le

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My first time obtaining a storage unit. Crew was Friendly and made it an alsome experience. They made my day. I had to upgrade to a bigger storage unit they made me feel like family, Thank You!

Xavier G. le

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The manager was able to accommodate me into a truck when my truck that I reserved was not at the location. The staff was very friendly and very helpful.

NINA L. le

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1 person working when I arrived, waited in line over an hour before another worker arrived and she was awesome. Walked to the storage, my swipe card didn't work and there was only 1 elevator working.

DORA L. le

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There are know words that I can say how excellent such professionism the staff Angela the young gentleman the lady over at the storage part that was closing up I am so thankful and grateful .

scott s. le

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Very bad took forever an hour to get storage unit and truck rented Ian’s still wrong. 45?minute wait to get their lock off my unit and I was the only one there. So I waslate and my help had to leave

TOD W. le

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Staff was alway more than helpful. Facility is very clean and accessible.

Ismael L. le

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Nothing but good people here. I appreciate every customer service aspect.

kelly k. le

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none

MICHELLE I. le

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Customer service personnel were kind and knowledgeable. Easy transition from moment of uhaul rental til return. Smooth all the way. One journey ends and another one begins. Thank you Uhaul

Isaly P. le

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Great workers and very well maintained

Sylvia M. le

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I was able to get a space at short notice. The price was reasonable: First month FREE!! Employees were friendly, knowledgeable and helpful. Will use them.

michael f. le

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Thanks

Carlos H. le

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This U-Haul facility is great , clean n secure for rental n storage,.The staff have always made the transitions smooth as best they can and have always been friendly, courteous n professional n helpfu

joseph h. le

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Very friendly staff, helpful and considerate, would definitely choose them again.

ANTONIA D. le

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Very good service

Mylissa M. le

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There is a charge for everything. and we were threatened with fees for everything. I think that since I only used a partial month it should be prorated. I was told they do not do that. staff was rude

SUSAN L. le

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The reason for my rating is that Movinghelp.com was highly recommended by the Uhaul manager who assured me they were professional and trustworthy. Unfortunately, it was the opposite. Horrible

Rebecca M. le

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Need to work on their reservations system and department communication. The general manager was great! Diffused the situation. The tall skinny kid at that location is lazy and needs to be fired.

Harrison N. le

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There was some hiccup with my reservation but Joe saved the day, and on his day off, no less. This is someone who is personally invested in the experience folks have with his business.

KEVIN B. le

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I am disappointed in the management overall. I rented a storage unit for over 10 years and I was surprised to see how management overlooked homeless locker living. One sided property damage claims.

Isaias R. le

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Good Job

Felix L. le

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Love the place

CEZAR S. le

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Wish for more elevators; it's a bottleneck. Also, car loading zone has 3 garage door openings. When all used, others have hard time bringing things in/out. Use 2 doors for cars, save 3rd door 4 others

Vanessa H. le

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No comments.. all was excellent

CLARA W. le

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The service was awesome.

VANESSA C. le

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N/a

idalia s. le

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The card that uhaul gives to people that rent storage.should have access 24hrs. But overall I loved the services they gave me.

VANESSA L. le

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Very clean storage and great staff

Judith M. le

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Had no problema or issues with my storage experience. We felt that are items where secure. Staff was super friendly, helpfull, and made easy, been our 1st time using uhaul. Def would recomend.

angelisa m. le

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The facility is clean and organized. The customer service is nothing short of amazing. Joe and his team help you find exactly what you need for a great price. My items were safe and secure here.

STEPHANIE O. le

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The staff at the Logan Square (Chicago) are wonderful! However, the elevator has been broken for several few months, which has been frustrating, Why has it taken so long to fix?

BRIANNA R. le

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The customer service was absolutely horrendous. I’ve never experienced a lack of professionalism like I have here. Employees were clearly not properly trained.

Tasia C. le

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Everyone on the Staff was very helpful. A special thanks to Jackie she worked with me. Thank you all for your help best wishes going forward with your business

jeff j. le

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Very efficiently run and clean and safe. A+

iris f. le

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For the love of god!! How many times do I have to call & email you?! I’m not Iris Flores. I’ve never rented from your facility. I am sooooo over being contacted. Delete my email address! Please!!!!!!!

Migdalia M. le

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N/A

IVELISSE S. le

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Very friendly staff!