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Kevin K.Customer Reviews for U-Haul Moving & Storage of Logan Square
Testimonials From Recent Customers
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Very nice people and all equipment clean Nice trucks 10/10👍👍👍👍👍
Ziad K.Rien
Henry I.The overall experience with Uhaul was terrible because the first location I went to did not have my truck. But my experience with the Logan Square location was good. They got my truck really fast which was good. However, I requested a dolly and some travel sheets and I never got those and I also don't think I was refunded for them not being in the truck. So overall not good. Logan Square location, minus not putting the additions in the truck, were very quick and efficient and helpful.
Billy M.Friendly and knowledgeable agent.
Robert D.Instructions not clear as to where drop box is located. Also got charged more than told.
Erick R.Michele is amazing
Theodore W.One one employee provided excellent service but only after I complaint. Not a fan of being walking to the customer service counter a few times because the milage does match. There should be someone outside helping with questions instead I had to go back in and stand in that long line because employees did properly set the uhaual up.
Latanya W.poor customer service
MARIBEL P.Great service and friendly help
Lauren B.Great staff there
GUILLERMO M.Excellent service à la clientèle. Went back to uhaul after a while. I had a really bad experience with the one on cicero and montrose a while ago.
Pablo B.Wish it was easier to find self storage units after hours. Wish there were better directions and instructions to online move-in.
Hojip J.I met another guy returning another van at the same time I did. We both had some difficulty finding the key dropoff box.
Kenneth P.The service was absolutely outstanding as I faced many challenges in my move. The vehicle I rented was clean, safe and comfortable. The people at U-Haul should be commended. This is an excellent location.
Susan P.The key box doesn't look anything like thee actual key slot at the location so we spent a while walking around the entire property for the little orange box that turned put to be a thin black slot in the door
KRISTINA NICOLE Z.The owner is an absolute necessity to uhaul. She served us flawlessly. The guy who helped us hook up the trailer was informed and respectful.
Blaise M.Service was very friendly! But the truck was dirty and making noise. There was no other truck option, so we took the dirty truck.
Patrick H.Mike's Pearians with this U-Haul location and its personnel was outstanding! I can't think of any of you enough!
Susan P.Great job thank you so much for your service
Maritza D.As a 1+ year customer (5x5 unit), and multiple times truck rental customer a Veteran Discount would be appreciated.
FRANCISCO P.Nothing really. At least for my reservation. I reserved it on line, a few weeks later I needed to change my date. They took care of that right away. I chose an on store pick up and drop off and was in and out on both within minutes of arriving. Top notch service, wouldn't change a thing.
Dennis P.Great service and very friendly young employees. Very respectful. Thank you.
JUAN D.Great customer service all around the board!
David M.Always happy with this location
Kate F.Nice and clean fast,best,and respectful service would definitely be coming back if needed
Jeremiah F.Uhaul was 👍🏼 great Thanks
marisol O.Store manager was excellent
Stephen W.Doing the self check out service for my rental wasn't available or used at this location even though it's advertised as such online; why would you offer a feature that's convenient for the customer and being used there?
Leonardo A.everything is perfect , nothing to change. Thanks so much for your service.
erasmo C.Bien
Miguel O.I am disabled had to walk for Miles had to check into hospital after the move for shortness of breath thought I was going to die after all the walking I did plus the equipment is so small they make you take for to five trips when it should only take two to move in very disappointing
gregory w. | Online Move InThe employee that checked me in also checked me out when I returned the next day. They were super quick, friendly, and were clear in their direction for how to return and check out the truck. The location is a hike for where I list but would recommend.
Jeffrey M.It would be nice if we can get some type of deal we are Djs and we u your vans alot for long trips is there a way to work some type of contract. Please give us a call at 773-931-5431thank u and have a good day.
LUIS R.Great service with them
LUIS B.A service that disposes of items no longer needed and n containers. ** for a fee **
Patricia S. | Expérience généraleGood location. Friendly Environment!
David M.I forgot to mention to the agent upon returning the van, there was a slight gasoline smell inside the vehicle after it had been parked overnight.
Mark L.Hot trash garbage
Stavros G. | Expérience généraleI have been usibg this location on fullerton off of pulaski for years. This time thier was a problem the tank was not a full tank and the mileage was off i called them and i took a photo of the mileage and the gas level. I was charged extra on my bill for a full tank of gas i have spoken to jay he stated he will contact corporate to get the gas charge credited do to thier mistake. Hopefully it will be resolved in a few days
Maria R.Friendly individual that checked me in. Trucks was ready quickly.
Jason L.Everything was fine
ELIAS R.This is my favorite U-Haul location! Great fleet, employees and location. Always a great experience!
Jessica R.All good, everyone is friendly And nice to work with. Keep it that way. Thank you.
Jose C.Have more people helping customers at a time. The people who helped us were great, but there was a long wait to be assisted- not the fault of the woman who was trying to take care of everyone on her own.
Jessica K.They where perfect
JANESHA F.Michelle was actually great I spoke to her a few times made a few reservations as long as she's at the phone I think you guys have a credit to your company love her
michael D.The facility was near my home when I moved my items in. Staff were professional, easy going. I was very pleased with the service. Merci.
maria h. | Expérience généraleThe personal. In charge of the store was very happy and friendly. Good job.
cesilia V.The young man who helped me was very good!
PAUL S.Nothing, great customer service!
carolina O.H we lo buttons on elevators and hallway s are never answered. No one is ever there to assist you once around storage compartments. 4 th floor bathroom door doesn't shu completely for privacy. . Also there should be "do not block " signs on those 3 brown garage style doors towards the back of the facility. People keep blocking other customers in . Another thing, when you call your general number, why would you have a pre recorded message with a guy sounding like he's answering your live call. The message starts off with him pausing after he thanks you for calling Uhaul making you answering him back. This Orta Tate's an already frustrated customer that never can get a hold of a live person when calling you number. Hire more people. At these prices and such a big facility I don't see why you can't afford it .
RAFAEL C. | Expérience généraleGreat place been dealing with them for over 10yr the staff is very respectful and the place is very well maintained
KENYATA J. | Expérience généraleGreat business
GARETT A.Just dropped this off in the night
Calvin C.Rien
Louanna K.My only issues were with the online check out procedures. Definitely will be doing in person check-in/out in the future.
Tyler F.S.O.
ADRIANE C.I literally felt like family. Michelle is an awesome person & Michael and I connected as fellow Veterans. Thanks so much.
albert a. | Premières impressionsAside from being conveniently located in my neighborhood...Easy pick up and drop off. Friendly and helpful staff. Very clean equipment. âââââ
DAVID T.Everyone so far has been friendly and accommodating. Storage area is well kept and climate controlled. I've rented a truck twice and it was a smooth transaction from local to across the USA. Thank you U-Haul
ANNA b. | Premières impressionsNot change my reservation while I'm on my way to pick up the truck I reserved DAYS before making me double the time I had to set aside to pick it up. I could have arranged to pick up the truck at a location that was more convenient for me had i known in advance. Also, when I got there the stupid online check in would not recognize the bar code so I had to do what I was trying to avoid, which was go inside and waste even more time.
JONATHAN N.The young lady that attended me was super awesome... I wish I asked her name. The gentleman that I received the truck from was super awesome as well... Unfortunately I don't know there names. Very friendly, knowledgeable and helpful.
ROSITA C.Super courteous team I dealt with
SHAWN L.Amazing
DAVID R. | Premières impressionsI came already purchased a unit. When I got there it was a lock on there. Had to move floors three times and lost $180 from movers I hired.
Sidney B. | Premières impressionsThe staff is always friendly and ready to help. I have had nothing but a 5 star experience with the staff at the Logan Square facility. You have a great team there
michael a. | Expérience généraleVery courteous staff
CHARLES W. | Premières impressionsThe whole staff was very friendly and professional. I was confused how to get access to the elevators so they walked with me nicely to show me how to do it Thanks
Luis C. | Premières impressionsI enjoyed my stay,best facility,yes I will recommend to family and friends, out of 8 years I would of liked to have gotten at least one month free complimentary stay, but thank you for taking care of my belongings
THEOLA C. | Expérience généraleThe place is overloaded with rodents said to say I brung rotors home to my new apartment and they did nothing about it it's terrible I couldn't even get any of my money back
Tiffany C. | Expérience généraleC J and Jackie were extremely helpful and accommodating for my odd family emergency needs with my storage unit(s) over the last two months. Having to juggle my life in Chicago and Ohio has been near impossible and their willingness to help me find a way to downsize and then close out the unit was so profoundly helpful. If there is anything within your system that gives them some kind of bonus or high rating that leads to a pay increase or bonus please do that for them! they clearly work hard and I am one of so many other customers but their attention was as if there was no one else there - truly appreciated and truly great!!
Lisa S. | Expérience généraleNeed to do a better job with rat and mice control.
Jose C. | Expérience généraleI was give an storage unit that wasn't available have to wait two an half hour to get new than I reserve a large was no longer available was give a medium unit with no commendation because not knowing the larger unit was available I had to throw some my item away. Other than that staff was friendly and helpful while they was working after hour no assistance was a nightmare
Carrie W. | Premières impressionsMy storage unit was infested with rats. I was cut a settlement from your company and was they charged for an entire year. You harassed me and my family with letters for months. You made it seem as if I was paying my bills as I had to explain to them why I constantly was receiving letters. I could not get in touch with anyone about rectifying this situation and I still don't know if you will try to say I owe you money. This experience was terrible and I will never use your company again
Christopher L. | Expérience généraleElevator was not working to get to the second floor.. Called the front office and waited forever for someone to come. After all that waiting I was told elevator was not working! Why wasn't I told??? When filling my information? CJ was very helpful but the co worker tall white guy was not he just walked away maybe y'all should fire him樂
mildred t. | Expérience généraleMichelle Lapinard is most excellent, courteous, knowledgeable, friendly and professional. She is management material!
Penelope B. | Premières impressionsThe person who was attending to me did not accept my termination on 10 20 21. She wanted to charge me a extra month, I left, 10 25 21is not accurate date, the accurate is 10 20 21. There for in asking for consideration for the accurate rate and date which would be 0 $.
RAFAEL S. | Expérience généraleExcellent
Estarlin M. | Expérience généraleI cannot say nothing bad this facility. When I had a hard time making my payment they work with me until I was back on my feet. They are understanding Friendly,and they care about their customer. All the staff were so concerned if there was a problem they Help when it was needed. So I give them A shout out THANK YOU SO MUCH FOR EVERYTHING.
Aurelio V. | Expérience généraleHow hard is the move out? Some people suffer at that moment, people, need time to move out, money, and comprehension, and extra hands people has to deal with all that. However.U-HAUL at Fullerton, is not a right place to storage., Since I got there, I wasn't treated with respect and it does not exist comprehension. U-HAUL don't have garbage can, if is garbage to throw away, clients have to pay. So, how is possible that. ? I apologize for this comment , definitely I can't go back and neither recommend.
REYNA S. | Expérience généraleKept my things in storage for over 5 years and did not have one single issue/problem. Uhaul fortress is the most secured location in Chicago.
ENRIQUE M. | Expérience généraleEveryone at this location was always extremely helpful and worked with me at every turn!
carmen k. | Expérience généraleJackie has helped me for the past seven or eight years and she's always great! Jeff
jeff j. | Premières impressionsThe process of renting the space was easy. The facilities seem to be safe and secure giving me piece of mind in storing my vehicle.
William D. | Premières impressionsGreat place, location and hours. Plenty of availability and good customer service too.
Emmanuel M. | Online Move InThe fortress is always busy and they manage to keep facilities super clean if I need storage again it would be there
VICTOR L. | Expérience généraleExcellent atención de la persona que nos atendió.
Liris A. | Premières impressionsCJ Salata (sp?) at the front desk was very helpful with the move in process and giving me a map of where to go
Kevin B. | Online Move InThe lady who was there yesterday provided me THE BEST customer service that I had received since being there. She was friendly and efficient. She should train the rest. A++++
Shameka T. | Expérience généralerebecca_rodriguez was professional and very helpful.Excellent facility
adam r. | Expérience généraleMe fuy por que conseguí un storege más grande en un magnífico precio y trate de cambiar por uno más amplio pero los precios estaban demasiado y deben de tomar en cuenta el que paga con cuenta directa pero por lo demás muy buena experiencia gracias
Raul S. | Expérience généralePin didn’t work, garage was unclear how to operate, no help
Jonathan M. | Online Move Inwe were not given instructions on how to check in or out. We we're not given instructions on how to find where to even enter this massive building. There is no way it was 85° or lower in there. Exit was blocked multiple uhaul vehicles so we had to go out an exit only/wrong way. Truly terrible first experience at this location.
Jennifer F. | Online Move InManagement and staff worked cohesively to ensure patrons got in and out. Will continue to use this company and location
Brandon T. | Expérience généraleEl vehículo que alquile tres semanas atrás no estaba disponible en la fecha acordada la persona de servicio al cliente solo llamo y dejo el mensaje para avisarnos nos presentarnos en la instalación para solucionar el problema y pedimos que se nos brindará un vehículo más pequeño o sugerimos q buscara disponibilidad en otras locaciones. El personal del servicio al cliente no tuvo motivación propia para solucionar el problema antes de la fecha de reservación
Aida P. | Premières impressionsThis Uhaul was so great they were So helpful and understanding Thank You all at uhaul👍
VIRGINIA V. | Expérience généraleI love this uhaul place because the staff is awesome
Tonia S. | Expérience généraleI saw mice had been in my unit. Not happy.
Dawone D. | Expérience généraleThe facility parking lot was very crowded and not well marked for where non-equipment returns should enter.
Jeffrey J. | Premières impressionsGreat !
Daniel M. | Expérience généraleThis facility and staff was by far the best experience I've ever had with U-Haul.10 out of 10 would recommend to a friend.
Justin M. | Expérience généraleVery convenient to access the storage. Good staff. Recommendation to use this place!!
Narae K. | Expérience généraleDirections were unclear, but staff was helpful.
BRENDON K. | Premières impressionsI looooved this location - they are my new go-to for moving needs. The woman at the counter (Michelle?) was kind, efficient, and lovely. She even helped load the 24 Haul storage boxes I ordered (not light!). Geo was wonderful and helped finish loading. Xavier was top-notch customer service too - he made sure I reviewed the truck before taking it (which I really appreciated - I didn't know the X's meant it was a documented scratch). He also helped tons upon returning to load my stuff in storage and return the truck. Moving days suuuuuck, no matter what, and these guys made my day run SO smoothly and efficiently - it really made my whole month, you have no idea. Thank you so much guys!!
Aisha P. | Online Move InStaff was extremely friendly and helpful. I do not usually take the time to respond to this type of surveys, but I thought I should be known that the person that helped us was wonderful. (I can't remember his name, but I believe he said he was the brother of the GM at this location). Keep up the great work!!
AKEEM G. | Premières impressionsThanks God bless
TERESA N. | Premières impressionsSatisfied
Mayda M. | Expérience généraleGreat customer service!!!!
DIANA C. | Expérience généraleWhile your online and phone service needs a lot of work, your in person staff was really amazing. Helpful, knowledgeable, friendly, professional, they were great.
ROSEMARIE V. | Premières impressionsThe facilities are clean, well-maintained and the staff was very helpful in getting us set up. The location is ideal, too.
Rebecca A. | Premières impressionsThe store Owner was amazing she carries herself well!
jeanne j. | Premières impressionsThe manager I think her name is Jackie was very helpful, professional, and answered all my questions. She worked really fast and was very informative. I will recommend her assistance and the facility to everyone in need. Thank you, Anna Maria
ANNA M. | Premières impressionsMs Jackie and mr Malta were very awesome and patient with me I loved that bout them
lismarie c. | Expérience généraleI have been with them for a long time
Tonia S. | Premières impressionsI rented a truck and I wasn't informed that I couldn't drop it off at any uhaul. I moved far from the facility where I rented from and it was very inconvenient to have to bring it a 1 hour and 1/2 drive back to the location just to drop it off.
Lisa H. | Expérience généraleI love this facility for storing my car. I wish I could reserve a spot for the fall, but I have to get in line with everybody else.
jeff j. | Expérience généraleThe staff are very customer friendly.
JUAN C. | Premières impressionsI recommend U-Haul because of the access hours and cleanliness.
Judith M. | Premières impressionsOfficer women are very rude especially the young white lady she has anger issues with uhaul it self at this location even mentions how she loves to run across the street on her break to the bar to drink a couple and return tipsy just very rude and I’m organized
ray r. | Expérience généraleQUÉ DIOS LES BENDIGA MUCHO A TODA'S Y TODO'S USTEDES HOY Y SIEMPRE AMÉN Y AMÉN!!!!!!!... ACUÉRDENSE QUE CRISTO LES AMA MUCHO OKAY, GRACIAS POR TODO LO QUÉ USTEDES HAN HECHO POR NOSOTROS LES AMÓ MUCHO EN ÉL AMOR DE DIOS Y LOS TENDRÉ EN MIS ORACIONES SIEMPRE ESTÁ ES SU HERMANA Y AMIGA EN CRISTO ELIZABETH MALDONADO ❤️🤗💗😍💕🥰🤩
elizabeth m. | Expérience généraleYou email door code and don't work still had to go in a get a key card twice
Keith H. | Online Move InFue estupendamente fantástico como me atendió la manager Jackie. Muy amable y en mi idioma. Fue genial a ver ido a rentar y la explicación al 100 % lo recomendaría siempre. Gracias por su atención al cliente.
ahisa m. | Premières impressionsThoroughly enjoyed my experience with you as it was truly a "port in the storm" for me! I've relocated my contents to my family home in MI now. Thought this info might prove beneficial, it wasn't due to cost issues! Take care all! Michelle, et al, we're very helpful! Thank you Robt
robert s. | Expérience généraleGreat people and service
anthony f. | Premières impressionsJackie and jaret were a great deal of help during my move out really appreciate them!!
jermarie h. | Expérience généraleI took all my stuff out in june 2020 and they keep charging me for storage.
mathew r. | Expérience généraleSafe, Clean, and Secure
Alvin O. | Expérience généraleThe employee at the register helped me out so much and made it so easy for me.
Gabriel G. | Expérience généraleGreat overall experience...most definitely will use and recommend!
juan r. | Expérience généraleThe manager Michael and his team were amazing. Everyone there was so friendly and helpful, asking if I needed assistance with anything as soon as I got into hearing distance of them. Michael stepped into help me as his employee was finishing up cleaning the store (which by the way already looked VERY clean). Michael helped to answer all my questions and made the experience of renting a room very enjoyable! I would recommend this store to all my friends!
Michael S. | Premières impressionsThe staff ms Jackie was very helpful
thomas l. | Premières impressionsIt was a great 2 yrs experience! Thank you for everything.
antonio s. | Expérience généraleThe office is always understaffed and there is always a wait to check out. Also, there are no instructions on what to do to end your storage rental posted any where. This made the process longer for me because I had to go back to the unit after waiting in line 30 minutes and get my lock. Then I had to come back and wait another 15 minutes to officially end the storage rental. The person at the desk was not nice or very helpful.
Krystine K. | Expérience généraleI have been with you for awhile
TONIA S. | Premières impressionsStaff gave unclear instructions, wait times were terrible, and when they gave me the wrong access key they tried to charge me for their own mistake. This whole experience was a frustrating and extremely expensive mistake, and I will be using a competitor in future.
Kathleen N. | Expérience généraleI would recommend uhaul moving and storage to friends and family. Employees very helpful and friendly
Terresa L. | Expérience généraleUpon moving out and unpacking my boxes, I found bugs in several of them; waiting for management to call me to discuss. Also, whenever going to the storage facility I always saw suspicious behavior... people coming in and out all hours of the night just to hang out, wander the halls, sit and hang out in front of their units as if they lived there, fix their cars, park and drink, etc.... "24/7 security" is hardly noticeable. I never felt safe going to the storage facility and now I'm certainly disgusted by the bugs found in my boxes.
agatha p. | Expérience généraleGood experience overall. Just wish that during the online reservation process that in addition to picking the size of the unit that you could pick specific units or see in advance (before confirming) where the unit is located. I ended up with a unit as far away from the elevators as possible. Didn't discover it until I went in person and was told I was unable to switch to a different location within the facility.
Aaron G. | Online Move InCustomer service skills are horrible asked for some assistance waiting at the door to gain access to the units for more than 30 minutes walked to front desk said there was somebody waiting for me there yes okay gave me attitude and was very rude
ray r. | Premières impressionsEmployees where courteous and pleasant very much accomidating attetative to me.
Victor G. | Premières impressionsPésimo servicio yo cancele en noviembre y siguen cobrando no dan solución y servicio muy malo
Victor M. | Expérience généraleThe storage area is confusing
nick r. | Premières impressionsWe rented a storage facility and had to go on the upper floors to find flat carts for our use according to the employee. He said people would use them and not return them to their places. This caused me headaches that I would have to find them myself in lieu of him helping us. He did not even volunteer to help find us cart.
Rey P. | Premières impressionsThe lady at the desk was very nice, but it was very difficult to figure out how to get into the facility.
Quinn C. | Online Move InStorage great
Julio Q. | Expérience généraleGood place!
jeff j. | Expérience généraleI would like to see 5x5 and bigger storage units have there own individual lighting...the lighting is okay but not sufficient from the hallways, the units are dark and I needed better lighting. Had to resort to a crappy cell phone flashlight which is hard when you need both your hands to work.
Nancy R. | Expérience généraleStaff were very helpful!
Tynan M. | Premières impressionsKeep up the excellent service.
vaughn n. | Expérience généraleFirst experience ever. Was quite impressed. Very easy.
Izola g. | Premières impressionsThe only issue is that it was a lot of mice and rat feces in the unit. I think I brought some moves to my new apartment.
SARAH W. | Expérience généraleawesome customer service by Angie and Jackie. Thank you so much for you help.
Jacqueline R. | Premières impressionsGreat synergy amongst staff.
Eric B. | Premières impressionsBeing a customer at Uhaul was my worst experience.My furniture the rats made holes through the fabric rat boop on the beds and boxes.I filed insurance claim and they denied my claim.I left with sofa's
Tomica C. | Expérience généraleManager on duty (Sunday afternoon 2/16) was very rude. We are moving house this weekend and will not be renting anymore moving vehicles from this location. Will not recommend this location to anyone.
Vidalina P. | Expérience généraleStorage very clean.. customer service very nice..this is my three time with this storage place..
roberto o. | Premières impressionsnever able to get ahold of manager - they were a big let down when they did not extend a hand when i needed it the most. i would not do storage with uhaul again. very disappointing
Elizabeth M. | Expérience généraleFriendly and helpful
Nicholas K. | Premières impressionsno comment
James K. | Expérience généraleIt was a pleasure to be able to rent a truck and a storage unit and get fast customer service by someone who is doing more then one job and assisting several customers at one time JACKIE thank you.
carlos d. | Premières impressionsI liked it was well kept. Nice and clean. Felt like my belongings and myself were safe there
FRANKLYN D. | Expérience généraleI would like to thank Rebecca Rodriguez, she was very helpful and patient with me problems.
chandra p. | Expérience généraleMore staffing needs to be available to ensure the quality of service being provided at the location . Wait time is always longer then expected to get service
Joey P. | Expérience généraleI've never rented here. I'm not Iris Flores. I've emailed, & called you multiple times to stop contacting me, as if I were this Iris Flores. Hopefully she's left your facility & this madness will end
iris f. | Expérience généraleEverything was great but the staff at front desk extremely rude and pushy
Angela C. | Expérience généraleStaff was very helpful 😊
Akisha H. | Premières impressionsLoved the customer service !!! Thank you
Irene T. | Premières impressionswaiting in line over 1 hr 2x that day for a reservation/get 24 hr access . how are there not other employees to help out in that area ? It was so frustrating! Man at storage dept was very helpful
CYD V. | Premières impressionsmake the key dropoff box more clearly noticeable . I happened to run into another client dropping off a van and he showed me it was a makeshift drop off cut into the glass doors.
gil a. | Premières impressionsJackie helped resolve an small issue. Thank you!
PAUL K. | Expérience généraleUnbelievably helpful staff.
Amber R. | Expérience généraleIt was a average
Gregory M. | Premières impressionsTo expensive plus its infested with mice plus a had a colum in my storage that was taking my space 2 foot concrete colum. And paying the same price as every one.
MARIO S. | Expérience généraleThey set me up with a storage unit and van on fairly short notice right before Labor Day weekend.
ALYSSA R. | Premières impressionsThe only issue I had with my storage was the lack of carts. Everything else went smoothly and as expected.
Cameron J. | Premières impressionsCourteous, informative, and helpful from the beginning. The staff is very knowledgeable and made my experience comfortable and easy.
candido r. | Premières impressionsMy wool items (2 carpets, sofa, and blanket) have damage due to either moths or rodents. They all have holes so I will need to use my insurance to get replaced/repaired.
HELEN M. | Expérience généraleService members were unexpectedly nice and helpful! Use of carts and pull ups made it all super easy!!
Mason T. | Premières impressionsThese CLOWNS lost my stuff and "accidentally" auctioned my unit off because they can't be bothered to keep their records straight. Caused me unimaginable grief by losing my immigration documents.
Suryaprakash G. | Expérience généraleSunday morning only 1 lady on desk . Bad idea ... very slow.
Eric S. | Expérience généraleVery good service and quick process
Andres M. | Premières impressionsWider turn spaces
Maria H. | Expérience généraleVery awesome service!!!
FELIX F. | Expérience généraleI was surprised at how nice this facility is. The only other time I have used storage it was an outside type of place. This is much better. Staff was always very helpful and friendly. Thank you all.
Jon W. | Expérience généraleVery happy with the customer service.
Raquel R. | Expérience généraleThe site was very well maintained
Oscar N. | Expérience généraleI was unsettled by the rudeness of the customer service representative when I took care of paperwork. The staff that showed me the storage space was exemplary, but did not make up for a poor start.
Oscar N. | Premières impressionsThe lady at the register was great help and made the visit very pleasant. However, the van we ordered did not include the dolly as requested. I was still charged for the dolly.
Jose A. | Premières impressionsThe employees are so friendly with a smile when they greet you and the employee who take care of the trucks to thank you
Ricardo F. | Expérience généraleWe sow rat in the facilities
carmen v. | Expérience généraleThe gate at the car storage entrance is not working, which is somewhat troublesome. Otherwise, the place is great.
jeff j. | Expérience généraleI think this location needs more staff during busy days
Penelope B. | Premières impressionsMany thanks !
robert s. | Premières impressionsThe truck rental was excellent, however the storage was a below average the magnetic card was not working after being changed twice and given three codes. It took longer to have access, than to store
Anayda H. | Premières impressionsBien
DANIEL M. | Expérience généraleI like the place because i had access the 24 hours so i could go anytime, even in the night when the office is closed and the place is alone, I felt safe plus the place is close to my house.
Laura-elodia U. | Expérience généraleMy experience with U-Haul was great. The staff was polite and answered all my questions, the location was very clean. I would definitely recommend U-Haul to my family and friends.
ALEXIS A. | Expérience généraleJackie was so kind and helpful. Started off with my initial phone call all the way towards the purchasing process Liz was very detailed, and helpful when it came to showing me around the unit.
Elizabeth M. | Premières impressionsThe staff was friendly and informative. The whole process was quick enough, but the intake person also took the time with me to find the storage solution that worked best.
Anthony C. | Premières impressionsNot impressed by this location. Was very slow, and when I received my unit there was a huge pillar taking up a large amount of my storage unit. $5 off does not suffice.
Keara L. | Premières impressionsi cant believe how long it takes just to relocate in the same facility
Abigail M. | Expérience générale🤔🤔🤔
patricia p. | Expérience généraleEverything is Awesome.
JOSE R. | Expérience généraleStaff was very friendly and helpful! And the place was always clean.
Joelle J. | Expérience généraleBuen lugar de almacen. pero algunas veces no me senti comodo con el servicio al cliente.
ESTABAN Q. | Expérience généraleOn the day that I got my unit I also purchased some moving boxes. I was overcharged by $5 I was told would be credited to my account.That never happened.At this point I would like my refund mailed to
Elaine M. | Expérience généraleExcellent except the unloading dock didn't work so only two trucks could unload instead if 4 and we only got 1 Dollie some people and 3 -4 I was a Fullerton n Pulaski
patricia p. | Premières impressionsMy first time obtaining a storage unit. Crew was Friendly and made it an alsome experience. They made my day. I had to upgrade to a bigger storage unit they made me feel like family, Thank You!
Daniel G. | Premières impressionsThe manager was able to accommodate me into a truck when my truck that I reserved was not at the location. The staff was very friendly and very helpful.
Xavier G. | Expérience générale1 person working when I arrived, waited in line over an hour before another worker arrived and she was awesome. Walked to the storage, my swipe card didn't work and there was only 1 elevator working.
NINA L. | RéservationThere are know words that I can say how excellent such professionism the staff Angela the young gentleman the lady over at the storage part that was closing up I am so thankful and grateful .
DORA L. | RéservationVery bad took forever an hour to get storage unit and truck rented Ian's still wrong. 45?minute wait to get their lock off my unit and I was the only one there. So I waslate and my help had to leave
scott s. | RéservationStaff was alway more than helpful. Facility is very clean and accessible.
TOD W. | Expérience généraleNothing but good people here. I appreciate every customer service aspect.
Ismael L. | Expérience généralenone
kelly k. | Expérience généraleCustomer service personnel were kind and knowledgeable. Easy transition from moment of uhaul rental til return. Smooth all the way. One journey ends and another one begins. Thank you Uhaul
MICHELLE I. | Expérience généraleGreat workers and very well maintained
Isaly P. | Expérience généraleI was able to get a space at short notice. The price was reasonable: First month FREE!! Employees were friendly, knowledgeable and helpful. Will use them.
Sylvia M. | Expérience généraleThanks
michael f. | Expérience généraleThis U-Haul facility is great , clean n secure for rental n storage,.The staff have always made the transitions smooth as best they can and have always been friendly, courteous n professional n helpfu
Carlos H. | Expérience généraleVery friendly staff, helpful and considerate, would definitely choose them again.
joseph h. | Expérience généraleVery good service
ANTONIA D. | Expérience généraleThere is a charge for everything. and we were threatened with fees for everything. I think that since I only used a partial month it should be prorated. I was told they do not do that. staff was rude
Mylissa M. | Expérience généraleThe reason for my rating is that Movinghelp.com was highly recommended by the Uhaul manager who assured me they were professional and trustworthy. Unfortunately, it was the opposite. Horrible
SUSAN L. | Expérience généraleNeed to work on their reservations system and department communication. The general manager was great! Diffused the situation. The tall skinny kid at that location is lazy and needs to be fired.
Rebecca M. | Expérience généraleThere was some hiccup with my reservation but Joe saved the day, and on his day off, no less. This is someone who is personally invested in the experience folks have with his business.
Harrison N. | Expérience généraleI am disappointed in the management overall. I rented a storage unit for over 10 years and I was surprised to see how management overlooked homeless locker living. One sided property damage claims.
KEVIN B. | Expérience généraleGood Job
Isaias R. | Expérience généraleLove the place
Felix L. | Expérience généraleWish for more elevators; it's a bottleneck. Also, car loading zone has 3 garage door openings. When all used, others have hard time bringing things in/out. Use 2 doors for cars, save 3rd door 4 others
CEZAR S. | Expérience généraleNo comments.. all was excellent
Vanessa H. | Expérience généraleThe service was awesome.
CLARA W. | Expérience généraleN/a
VANESSA C. | Expérience généraleThe card that uhaul gives to people that rent storage.should have access 24hrs. But overall I loved the services they gave me.
idalia s. | Expérience généraleVery clean storage and great staff
VANESSA L. | Expérience généraleHad no problema or issues with my storage experience. We felt that are items where secure. Staff was super friendly, helpfull, and made easy, been our 1st time using uhaul. Def would recomend.
Judith M. | Expérience généraleThe facility is clean and organized. The customer service is nothing short of amazing. Joe and his team help you find exactly what you need for a great price. My items were safe and secure here.
angelisa m. | Expérience généraleThe staff at the Logan Square (Chicago) are wonderful! However, the elevator has been broken for several few months, which has been frustrating, Why has it taken so long to fix?
STEPHANIE O. | Expérience généraleThe customer service was absolutely horrendous. I've never experienced a lack of professionalism like I have here. Employees were clearly not properly trained.
BRIANNA R. | Expérience généraleEveryone on the Staff was very helpful. A special thanks to Jackie she worked with me. Thank you all for your help best wishes going forward with your business
Tasia C. | Expérience généraleVery efficiently run and clean and safe. A+
jeff j. | Expérience généraleFor the love of god!! How many times do I have to call & email you?! I'm not Iris Flores. I've never rented from your facility. I am sooooo over being contacted. Delete my email address! Please!!!!!!!
iris f. | Expérience généraleS.O.
Migdalia M. | Expérience généraleVery friendly staff!
IVELISSE S. | Expérience générale