Évaluations des clients U-Haul Moving & Storage of Longmont at Hwy 66
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Longmont at Hwy 66
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Lawrence H. le
The man helping me in completing the rental task, equipment, pads, cartons, boxes, etc. is a man's best friend, Sukie was EXCELLENT!
Bob B. le
Very nice experience!
Robert L. le
This place is really, really nice. Friendly and very accommodating. I will only go to this location for any of my needs! Brenda McCain
Celia G. le
I love Patricia..she is very professional and cares for her customers
Shelly L. le
Let customer know of any damage before rental. Unit had a cracked windshield that wasn't visible until ice melted from it.
bradford B. le
You bet. Easy to locate, easy access N/S/E/W
Michael B. le
The management at your Longmont location was top notch. Very professional and on her game. Good Job!
Becky R. le
When we made the reservation we were told the truck was 29.00. So we took, so how did it go from renting for 29.00 to 119.00 will never do it again
Rene F. le
Your online app does not allow for someone checking in and needing the lockbox key code if they forget or are distracted before being able to open the lock box. Also the customer service was unable to assist and instead transferred me to 24 tech support and an extremely long hold while I was standing in the cold trying to complete the checkin. I do want to recognize Sara who spent enough time to try to call the site manager then finally was able to contact someone directly and was able to find the code to open the box.
Charles S. le
Personnel was great! Helpful and responsive. The 15' van I rented was clean, well maintained, and ran great. I'll definitely rent from this facility again.
Alan E. le
I dont believe the 15 ft enclosed u gaul I rented was full fo gas only went60 miles and it took 12 gallons of gas to fill it and half of that the unit was empty. 5 miles to the gallon really. when I brought it up to the rep. he just blew it off. If a bran new under 12k mile van only gets 5 miles to the gallon something is wrong....Wont rent these agaon getting thiis kind of milage an such little give a hoot from them.
Clint P. le
Everyone is super nice and did a good job. When I returned the dolly they called me the day after and said I didn’t return it. I have to make it back in before work to make explain that I did turn it in. Not to big of a deal guy there that day was awesome and took care of everything!
Bruce S. le
Windshield had a crack that was not noted until I pointed it out. Also, tires on rear axle probably need replacing as they spin & had little traction on snow-packed roads.
Joshua S. le
Customer service at this location was awesome!
KIMMEL E. le
Nothing, Just clone Patricia as she is priceless for your business... Thank you Patricia
Russell F. le
The U-Haul app check out experience needs to be improved! Overall the process was logical and easy to follow, however the app kept having severe performance/connectivity issues which caused the process to take 30 mins when it should only take 5. I had full cell signal on my iPhone 11, so I know it wasn’t me at fault. Design that backend for more resilience and performance! Thanks
Laura A. le
Mix-up on rental location ; the dispatch (1-800) not in tune to local area. I ended up having my rental made at from another location that was not my original choice.
Daniel B. le
x
Ronald A. le
Good, friendly customer service too!
Christine C. le
Professional with a human touch
Heather H. le
Super helpful, very responsive. I needed to change units and they were able to get me moved over that day. I can't recommend this location enough.
Kary K. le
No problem with the service at the location. I was very frustrated because the phone app would not direct me to the self check in. I had to do it at the counter, start the process over and the system would not initially take my debt card.
Bruce H. le
Patricia et. al. keep a good shop. Always friendly and efficient. I'd do business there anytime. Big thanks to them!
MIKE R. le
Very helpful staff
Tony P. le
As a military retiree, I have used U-Haul for for a long time. This was the best experience I have ever had with you guys
Lori J. le
I ordered a dolly and furniture pads and did not receive them. Also, when I arrived to pick up my trailer they had no internet so it took over an hour before I could leave.
Jim G. le
Fast and efficient. Nice location
Sammie R. le
Great service and gave guidance on how to deal with issues from the alternate pickup location.
Jon M. le
You guys were great!
Joseph W. le
Not a thing. Pattie and Sukie are AMAZING!!!! They are so easy to work with, knowledgeable and helpful!!!!
Robert M. le
Great service pleasant experience
Gerard P. le
Computer system kept going down. Took way to long to book the trailer that I had already reserved online.
troy C. le
Wasted time and giving people the run around when the equipment is out there ready to go. Over an hour wasted. Money lost do to time wasted.
Jason M. le
Patricia is amazing and will work with you. She also assisted in helping file a complaint against the pick-up location.
Berry H. le
Deliver the vehicles to the homes to help with the stressful tim of moving duh!
V P. le
Your passing the u lock key was way beyond my expectation. Thanks for being so kind.
Patsy H. le
Folks operating this facility were very nice and informative.
Christopher G. le
I love this sight. Love the people who work there they are always helpful and friendly. I'm not tickled with U-Haul but if it wasn't for the people at this facility I'd never come back. Thanks Patricia. Love your sight
Cody G. le
Patricia is ABSOLUTELY AMAZING LADY My son and I will always rent from her location and always recommend other to that location, very professional and very polite and knows her business and my son CODY GONALES is also very pleased with the service of the location......
Andrew B. le
I did not get the vehicle I booked, I did not get the vehicle when I arrived. I had to wait almost an hour to get a vehicle I didn’t ask for. The service was awful, none of the systems the staff were attempting to use worked. Calling the support line just had us on hold for longer than was practical. All in all a complete waste of time.
Robert B. le
We were pleased with everything.
Bob H. le
I happened to deal with the manager just before closing and it was quite evident to me that Patricia really cares about her customers. It was an exceptional customer service experience!
Carrie O. le
Customer service was excellent!
Heather S. le
Super friendly.
Meredith L. le
Very well maintained facility, excellent customer service. Overall a great experience. Kudos to Patricia and staff !
Craig H. le
Quick, professional, efficient
Robert B. le
We had good service
jon m. le
Very friendly and helpful.Nice clean,well maintained facility.
Mark V. le
They unhitched my heavy 6x12 trailer and emailed me my receipt quite promptly, at closing time, 7pm on Labor day.
Jon F. le
R e h I r e j o n f r e d r I c k S
Christopher D. le
Thank you for all your great service!!
Becky R. le
The staff was amazing and very friendly and helpful I would rent from them again
Nicole O. le
Hire people that don’t disrespect customers and talk down to them. Your people don’t have jobs unless we purchase your service. I don’t appreciate getting a bunch of attitude from your employees while turning in your equipment. Thanks
linda k. le
Management was alway accommodating and friendly. They were available to help answer questions in a professional and knowledgeable way.
Jay M. le
Competent staff. Good experience.
Jesus R. le
Placed unauthorized purchases on my card
Daniel D. le
Had a failed hitch on the trailer. We were very lucky no one was hurt. My vehicle was damaged. I paid for the up sold insurance and yet they are trying to charge me 450+ because I didn’t call roadside assistance and I reconnected the trailer after hitch failed.
Richard W. le
Nothing. I use equipment from this location several times a year. Patridia and her staff are great!
Mark G. le
They charged me a late fee of 33 dollars they never answer the phone I got an email saying my bill was past due and if I would give a credit card number I wouldn’t be charged a late fee when I called
BRUCE G. le
It was a pleasure storing at this facility.
sara P. le
The service girl was absolutely great! I was told by Uhaul that there were absolutely no trucks available till 8/3. We were a walk in, had to pay storage and she, Samantha I believe, said she had a truck available till 1pm the next day. Overall she and her service were great, "Uhaul" customer service, not so much.
Allen A. le
Kinda hard to find without GPS
Lisa R. le
Your management and office team at both the highway 66 and highway 52 locations are amazing. Keep up the good work! I particularly appreciate the manager at highway 66 refunding my overcharge promptly.
brad B. le
I had some workers who were going to rent a trailer from you. I was told it was a $20 rental. You called me for my credit card. Next thing I know you charged my card $150...then you charged $75 because you say they chipped the door. When they got to the tractor supply place they measured and decided the mower would not fit in the truck so then I had to pay $100 to have them deliver the mower bed to my place. Seriously guys? I DID NOT authorize these charges!!!!
Nina B. le
This site will charge you for every little nick or scratch you make on the Inside of the vehicle?..it's virtually impossible to load up a van no matter how careful you are without making a minor mark here or there. Ridiculous. I have rented many u hauls over the years and have never been charged for any scratches or marks on the INSIDE of the vehicle before. I will never use this site again.
Charles B. le
I really can't think of anything you could have done better. Pleasant, competent people with a great sense of humor. Clean, well-functioning truck. You rock!
Gary L. le
I found them very friendly and helpful.
Merrill C. le
The new 24/7 share app has some buggy behavior (not the location's fault as I'm sure the app is a national initiative). Front-end of the process is cumbersome and takes too much time. I would recommend teaching the employees how to transition a reservation to the store from the app when it is taking too long to get approval in the app and the store is not as busy.
Julie M. le
I was told I had until July 5th to return the truck by the desk CSR -- she was very friendly but she was wrong. Apparently I had to bring it back by about 10:30 a.m. Friday morning, or I would be late. HOWEVER ... because I had to pick up the equipment so far from where I made the reservation, I was offered an extra day! Even so, I was charged an extra $56 dollars -- and I'm still trying to get that money refunded. Next time, a different solution for my move!!!!!!!!!!!!!!!!!!!!!!
Andrea P. le
The facility is clean and staff is amazing!
zachary m. le
The staff is always there to help you with anything you need. Very friendly, polite, and helpful. 10 out of 10
LARRY W. le
Very friendly, helpful staff.
Rachel K. le
Great service!
Jared C. le
The computer had no internet access which resulted in the wrong drop off site. You guys need to communicate better with your computer system. Poor service. Last time I'm using uhaul from now on.
Brent C. le
Always like working with the folks there, very pleasant!
Kevin M. le
Very helpful and convenient for us
John S. le
Jose and Patricia were very helpful in all things U-Haul. They both go above and beyond their duties and address and solve any issues one may have. Your good people, See you in August, John
JOY L. le
You made my year with you comfortable and you were always ready to assist in any of my concerns or needs. Thank you. Joy Luke
Rachel R. le
Very professional
Morgan B. le
Everyone was so nice and helpful! It was one of the better customer service experiences that I’ve had!
CLINT R. le
Best storage experience I have ever had
BRUCE H. le
I've done business with this location on several occasions. Patricia is the best. Thank you!
Ervin V. le
Very quick and very helpful
Jennifer (Jenny) M. le
Unit was dirty. Staff occasionally no where to be found. But it was efficient and the unit was appropriately sized. Navigation was easy. Very respectful staff.
Heather O. le
I had such an amazing experience with this company. Sam was the employee that helped me every step of the way, she went above and beyond to make my moving experience easy and painless. Thank you!
ashley p. le
Made the move so much easier with the help from uhaul thank you very much. For the experience
Robin W. le
Thank you for you kind service. I even purchased wall art here!
Kevin M. le
Easy to work with we got in and out with out any problems
GARY M. le
This is a great facility. The staff is wonderful. Always very helpful
EPHRAIM J. le
Service was great. When will we be able to get access to the storage units with a code instead of driving up and honking?
james h. le
very nice and pleasant people to work with
Nicholas F. le
The staff was exceptional and made it very enjoyable to work with.
John K. le
Suki, Patty and the whole staff were amazing!!!! Very friendly and helpful! I would recommend this facility to any body!!!
John K. le
nice people
Kevin E. le
Very pleased
summer h. le
The staff were unbelievably helpful & friendly. I have an antique that weighs 500 lbs. If it weren't for them helping me find people to load it, my move wouldn't have been possible. Thank you so much!
Joseph N. le
Dead rat at move in. When we left we were ignored and they tried to Bill me for months. Threatening to sell everything in the empty unit. Even after 5+ phone calls and the face to face we leaving
Ellard M. le
Great, friendly staff! Having access to General Managers cell phone in case of problem is a plus.
Christina W. le
Wonderful facility and amazing staff!!
Patsy H. le
Great customer service. Very friendly management! Could not be happier. The site is clean and maintained.
RANDALL V. le
Great place, ppl are helpful & nice. Clean
Kathy c. le
I believe that Patricia and her Husband deserve a 5+ rating for excellent service. I wish all customer service and professionalism everywhere was like what they show.
Alan H. le
My interaction with Patricia and staff was excellent. Wonderful U-Haul dealer.
Nikki C. le
The management is very professional and friendly! I will recommend to everyone I know.
Harold G. le
Weel done! Prompt refund and very helfpful
Uli K. le
great service
Kerstin G. le
Great experience all around. Manager accommodated us in every way. Clean and safe facility for storage. Uhaul corporate: Computer System is slow. Frustrating for employees and customers.
kelly j. le
They provided an awesome experience I was very very happy and I will go back again
Doug F. le
I enjoyed my time here . Nicely paved access and good location. Everything worked well.
BRUCE G. le
Very nice and helpful people. What more could you ask for.
Patricia P. le
These folks have been as helpful as they can be. Unfortunately they didn't have the size I needed when I got into town, but they've done everything they can to help me.
Pat L. le
This is the third time that I have used this facility for storage, plus I have purchased packing items from this facility as well. I like every part of the service and the facility.
oscar j. le
Everybody was so friendly and helpful and i will definitely want to do business here again!
Uli K. le
all services excellent, especially the front desk
Pete N. le
Thanks for being so convenient and professional. I will be happy to recommend you at any time or opportunity. Very pleased, again. ..Thank you. P.D.Newnham.
daniel w. le
Staff was very friendly and helpful.
JOHN R. le
We used this facility daily for our storage/ work needs, never had a problem. Only wish price wasn't constantly increasing.
JARED P. le
new owners / management are awesome. patricia, the manager, was more than helpful, and was a pleasure to work with. Thanks!
Edgar A. le
I would definitely recommend this U-Haul facility to all my friends and family!!! Jose and his wife are UBER ANAZING !!! From now on this U-Haul is going to Be the my go to one ! Thanks So much !!!
Chanel J. le
Patricia sucks. Claimed to be the owner of a facility she does not properly maintain. My belongings were destroyed in the unit and no one was compassionate about helping.
Michael H. le
Once the entry gate was fixed, it was more convenient. Thanks Again.
zack v. le
Great location. Always police present out and around based on highway patrol. Felt very secure.
Sarah P. le
Everyone was very kind and helpful.
Mike L. le
Nice facility. Having to honk to get someone to open the gate was lame. Also, I spoke to five different people on the phone before I got to someone who could confirm my reservation.
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