Évaluations des clients U-Haul Moving & Storage of Longmont at Hwy 66
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Longmont at Hwy 66
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Lawrence W. le
Never ever use this place. Got double charged after being told I would not. Then trying to resolve the problem all the Uhaul representative that I spoke with where patronizing and tryed to speak to me as if I where a child. I will not recommend this Uhaul. As they also do storage if my experience in rental was any indication then I would not trust them to do that also.
JOY L. le
You made my year with you comfortable and you were always ready to assist in any of my concerns or needs. Thank you. Joy Luke
Emma S. le
Uhaul charged me the wrong amount, the workers could care less that I was their or what I had to say, they didn't go over any of the things that I was paying for or needed to bring, and now I am paying the price for their lack of professionalism and knowledge of running a business. I will never rent from here again, and will never use Uhaul again because of this TERRIBLE experience.
Andy L. le
They switched pickup location to a place 25 mins away i Then 1/2 way through the trip the check engine light came on.
Steve W. le
I rented a truck and a car hauler trailer. The truck was just fine. I had 2 blow outs on the trailer though. I had a very difficult time getting a human on the phone for help. U-Haul.com isn’t an option sometimes
Martin N. le
Some of the best customer service I've received. Very helpful and friendly.
Marie R. le
Sam was excellent and very helpful. She is very quick and thorough with checking the equipment in and going over everything.
Seth N. le
If you say it's a 6'x12' trailer you should advertise that the gate opening is not 6' kinda screwed up what I needed it for.
Benjamin B. le
Clean, well-maintained truck. Overall a good experience, but I was alarmed for a while, before they resolved this issue: I reserved an in-town truck for 2 days. I called on the day of the pickup to confirm, and was told their policy is not to allow 2-day rentals of in-town trucks. The reservation system clearly told me I was getting a truck for 2 days. The location told me to call a Uhaul main number. I called that number and was told yes, I should get the truck for 2 days. Then We did a conference call back with the Uhaul location I was getting the truck from, and they agreed to give it to me for 2 days. While they ultimately resolved the issue, it was only after I was very alarmed and spent about 30 minutes on the phone trying to get it sorted out, on the day I needed the truck to move my household items!
Kyle M. le
Great experience here. The manager was very helpful and kind.
larry k. le
We had to change our route due to weather requiring chains. All staff we spoke with on the phone very helpful, it was nice to know we had resources available. U haul you do a great job! Thank you
Rachel R. le
Very professional
Diana S. le
When I called the first time I was qoated a price with all the correct information but when I rented the truck it was a lot more money than I was told. The people who set up the truck for us just kept saying they don’t set prices. Well how did the price change from one person to the other. It was over a $100.00 dollars mire. Hum. But service was ok
Ryan G. le
Let me use his broom as I had forgot to do a final sweep of the bed of the truck... friendly service
Morgan B. le
Everyone was so nice and helpful! It was one of the better customer service experiences that I’ve had!
CLINT R. le
Best storage experience I have ever had
BRUCE H. le
I've done business with this location on several occasions. Patricia is the best. Thank you!
Doug H. le
Very friendly folks.
Kurt v. le
Patricia was good to us. This location was fine. It was the major screw up from Uhaul in my original reservation that inconvenienced me and cost me time and money. You changed my pick up to Conifer CO on 4/28 and then no Uhaul rep was there to check out the 26 ft truck on 4/28 so I had to scramble with U-haul to find another truck. Uhaul customer service sucks.
John G. le
The location is advertised as "Longmont, CO" however, it is at least 5 miles outside of Longmont. It would be helpful if the location was referenced as "Highway 66 and I-25, 5 miles east of Longmont" which is a significant difference.
thomas t. le
Pleasant experience . The truck drove nicely and the staff was very helpfull.
Jamie R. le
Nothing, the owner Patricia was great.
Ervin V. le
Very quick and very helpful
Jennifer (Jenny) M. le
Unit was dirty. Staff occasionally no where to be found. But it was efficient and the unit was appropriately sized. Navigation was easy. Very respectful staff.
RICHARD W. le
Nothing. Patricia does a great job.
Lindsey D. le
I liked the experience all but the check in app. It was a little extensive and drawn out with all the picture-taking... I would have preferred talking to the nice lady that I did this morning :)
Martin M. le
I've rented 2 trailers and a 10' truck for personal moves over the last 2 weeks and EVERY TIME I've been to the store, I've been very kindly taken care of. The staff has been amazing, especially "Sam". She was a true professional yet, very warm. The equipment was always ready, even on a last minute trailer rental, and clean. I will always come here. Much better than Budg#t rentals where their trucks were dirty and felt like they were on their last leg.
Heather O. le
I had such an amazing experience with this company. Sam was the employee that helped me every step of the way, she went above and beyond to make my moving experience easy and painless. Thank you!
William C. le
The dropoff location was excellent and the agent was superb. She knew everything about everything: trailer wiring, state laws and even propane tanks.
Debbie M. le
I wish i would have been told there was no stand on the trailer. I brought it back after you closed and was afraid to lift it off my hitch ball by myseld on a slightly sloped road.
Jared W. le
very friendly staff
irving p. le
To be honest I don’t know I got great customer service. Nothing
ashley p. le
Made the move so much easier with the help from uhaul thank you very much. For the experience
Rob B. le
The folks were very kind and professional
Robin W. le
Thank you for you kind service. I even purchased wall art here!
Roni C. le
Everyone was very helpful, friendly, informative and professional...nice doing business with
heather o. le
I worked with Sam at this store, she was absolutely amazing! She went above and beyond to make sure I was taken care of and did not have any worry whatsoever. Exemplary customer service. Thank you so much. I've been through hell the past 10 months so that kindness Sam showed was much appreciated.
Terry B. le
Everything went smooth on returning the truck, not complaints.
Pat G. le
Patricia was great. So helpful and knowledgeable. Went out of her way to make sure I was satisfied. We felt better about the cross-country drive and equipment knowing she had set us up.
Kevin M. le
Easy to work with we got in and out with out any problems
GARY M. le
This is a great facility. The staff is wonderful. Always very helpful
EPHRAIM J. le
Service was great. When will we be able to get access to the storage units with a code instead of driving up and honking?
Kevin W. le
I was dropping off after closing, even though site was closed the rep for the property came out and helped us through the drop-off. Thanks
james h. le
very nice and pleasant people to work with
Maria R. le
The towing dolly was not workable and in horrible condition. When I tried calling them to complain, they seemed to not care. I wasn't expecting to get all my money back, but at least get a compensation, since it was a paid service that was 100% not worth paying for. I will for not be coming back or renting from Uhaul.
BECKY H. le
The on site staff is great! All around 5 star experience.
Nicholas F. le
The staff was exceptional and made it very enjoyable to work with.
olen h. le
both and Longmont where I picked up the truck they were very friendly very helpful they even if they inspected my RAV4 and help me load it onto the trailer at Longmont then when I dropped it off here and Dover the man here in Dover was overly helpful I think he was very friendly I had a little accident went the car carrier and he helped me with the insurance claim and everything and as far as I know everything has turned out fine and yes I would recommend U-Haul to anybody that is planning to move across town or across the country like I did
John K. le
Suki, Patty and the whole staff were amazing!!!! Very friendly and helpful! I would recommend this facility to any body!!!
John S. le
Everything went very smooth today. I used the Express checkin to drop off the truck and it was extremely simple and fast.
John K. le
nice people
Kevin E. le
Very pleased
summer h. le
The staff were unbelievably helpful & friendly. I have an antique that weighs 500 lbs. If it weren't for them helping me find people to load it, my move wouldn't have been possible. Thank you so much!
Joseph N. le
Dead rat at move in. When we left we were ignored and they tried to Bill me for months. Threatening to sell everything in the empty unit. Even after 5+ phone calls and the face to face we leaving
Ellard M. le
Great, friendly staff! Having access to General Managers cell phone in case of problem is a plus.
Christina W. le
Wonderful facility and amazing staff!!
Patsy H. le
Great customer service. Very friendly management! Could not be happier. The site is clean and maintained.
RANDALL V. le
Great place, ppl are helpful & nice. Clean
Kathy c. le
I believe that Patricia and her Husband deserve a 5+ rating for excellent service. I wish all customer service and professionalism everywhere was like what they show.
Alan H. le
My interaction with Patricia and staff was excellent. Wonderful U-Haul dealer.
Nikki C. le
The management is very professional and friendly! I will recommend to everyone I know.
Harold G. le
Weel done! Prompt refund and very helfpful
Uli K. le
great service
Kerstin G. le
Great experience all around. Manager accommodated us in every way. Clean and safe facility for storage. Uhaul corporate: Computer System is slow. Frustrating for employees and customers.
kelly j. le
They provided an awesome experience I was very very happy and I will go back again
Doug F. le
I enjoyed my time here . Nicely paved access and good location. Everything worked well.
BRUCE G. le
Very nice and helpful people. What more could you ask for.
Patricia P. le
These folks have been as helpful as they can be. Unfortunately they didn't have the size I needed when I got into town, but they've done everything they can to help me.
Pat L. le
This is the third time that I have used this facility for storage, plus I have purchased packing items from this facility as well. I like every part of the service and the facility.
oscar j. le
Everybody was so friendly and helpful and i will definitely want to do business here again!
Uli K. le
all services excellent, especially the front desk
Pete N. le
Thanks for being so convenient and professional. I will be happy to recommend you at any time or opportunity. Very pleased, again. ..Thank you. P.D.Newnham.
daniel w. le
Staff was very friendly and helpful.
JOHN R. le
We used this facility daily for our storage/ work needs, never had a problem. Only wish price wasn't constantly increasing.
JARED P. le
new owners / management are awesome. patricia, the manager, was more than helpful, and was a pleasure to work with. Thanks!
Edgar A. le
I would definitely recommend this U-Haul facility to all my friends and family!!! Jose and his wife are UBER ANAZING !!! From now on this U-Haul is going to Be the my go to one ! Thanks So much !!!
Chanel J. le
Patricia sucks. Claimed to be the owner of a facility she does not properly maintain. My belongings were destroyed in the unit and no one was compassionate about helping.
Michael H. le
Once the entry gate was fixed, it was more convenient. Thanks Again.
zack v. le
Great location. Always police present out and around based on highway patrol. Felt very secure.
Sarah P. le
Everyone was very kind and helpful.
Mike L. le
Nice facility. Having to honk to get someone to open the gate was lame. Also, I spoke to five different people on the phone before I got to someone who could confirm my reservation.