I rented for 7 years and always had great customer service! Merci!
RENEE J. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Longmont at Hwy 66
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I don't know what you could improve. I think they are amazing at this location.
Dana P.Merci.
YANNICK H. | Expérience généraleAbsolutely the best experience-!!
Kristin P. | Premières impressionsThis rental gave us the flexibility to move while looking for a new place.
Norma D. | Expérience généraleAbsolutely fantastic experience. Staff was extremely professional, friendly, and helpful
William R.I had another company cancel on me day of my move. I called this location and Aiden was wonderful. He called me back right away and was just the best. He was so helpful and knowledgable and made the process so quick. He seriously saved my day. The truck was old and maybe had some transmission issues, which we told him about so that's why I indicated the equipment was a bit rusty but not his problem! He said the truck was from another location and that location never wanted the truck back so...really not his problem at all!
hilary L.Quick check in / out. Friendly staff.
John L.Everything was great
John B.They were quick and helpful!
Emily L.Aiden was great!
Amber A.Very good service at this location. Clean facilities, accommodating staff.
Arthur L.Our rental was ready to go with very short notice (less than 15 minutes). Aiden was very helpful, polite and personable. We noticed he talked to customers coming in while still assisting us. He made sure everyone had at least been noticed and spoken too. He moved quickly but without making people geeked rushed.
Scott R.The young guy who works at this location is a good hard working guy, actually everyone I have dealt with are pretty great. Best uhaul I have dealt with
Patrick C.A very easy, fast and efficient return process.
Jim M.Nothing! Outstanding service!
Derek B.This location will close in the middle of the day for a couple of hours at a time. Do not show up here without calling first or you could find you drove there for no reason.
Raymond G.Customer service rep is awesome
will D.I have recently rented from you 3 times within the last month, 2 out of these 3 I have had horrible experiences ! 1st we rented a truck, when we got there you told us the people before me were not going to return the truck until later that afternoon. He then sent us to another location, when we arrived there we were told they didn't have it either had to go back to 1st place as we were told wrong!!!! By the time we had waited and driving all over, not a good experience!!! The 2nd time was fine, 3rd time , highland ranch,, I was to have trailer drop off by 9 am, I was there before 8,3 a gal showed up to open at 8,3 and she helped me unhitch trailer at 8,3 ! Then I proceeded to get phone calls saying that I've never returned the trailer!!! These odds are not good !! I don't know thar I would rent from you again !!! Maybe next time I'll go through budget !!!!!!!
Judy M.Professional and friendly. Excellent experience from checkout to check-in.
Mary Doreen D.I am a stager and use this company and this specific location for most of my stagings because of the great customer service. I usually have a pleasant, easy going experience with the attendants at the front desk, but this time was just an awful experience. We put gas to where we were told to and the guy that checked the truck in at the end insisted that we didn't do it right and charged us extra for the supposed gas that we didn't put. He was extremely rude and disrespectful. Instead of trying to find a solution or come to a compromise, he just kept fighting and arguing. I enjoyed the easiness of the transaction every time before but this man made it such a bad experience that I refuse to go back. I'll find another company to use in the future.
Benny G.I signed up for automatic payment of my storage unit monthly rent, but Uhaul did not complete the reservation with MasterCard, therefore the payment was not made on time as agreed. I resolved the problem, but it's difficult to recommend Uhaul when basic paperwork is not completed satisfactorily.
Steven K.Excellent experience. Patricia was outstanding!
Robert W.This location has a great team, very customer oriented.
Andrew A.Very easy to use. A perfect place to store your belongings
Christlon D. | Online Move InI was very pleased with the help and explanations given for procedures and terms.
Brian L. | Premières impressionsVery good service by all people.
Gary L.Thank you for making the process to get a storage unit so easy - we appreciate it! Tamara
Tamara B. | Online Move InPatricia was kind & generous to us as displaced homeowners from the Marshall Fire, CO! The facility was amazingly clean & convenient to use. The staff were so kind & respectful. I would recommend & use this facility again in a heartbeat if I need to use a storage facility- & I live 25 minutes away.
linda h. | Expérience généraleI hope to feel that my storage is watched and safe.
Norma D. | Premières impressionsgreat customer service!
garland J.PICKING UP THE TRUCK WAS SIMPLE AND EASY BUT CHECKING IT IN WAS NOT!
Bob Corne C.Make sure all mirrors on truck are useable
Roger H.Good location and friendly staff. Returning equipment took so long.
Sam M.Good people to work with and very helpful.
Joy O. | Expérience généraleLiterally the worst experience. I did the after hour check in and the place didn't even pull the truck out for us, it was behind a locked gate. I called and we had to go to a different location that was a 30 minute detour. I had limited time because my newborn baby was at home with a babysitter and it was a nightmare. They said our mileage would be comped and we were still charged for it. I need someone to call me. Do people not check the after hour pick ups? How incompetent.
Madeline N.They went above and beyond helping us with storage and we had rented Uhaul truck and trailers which they helped us check in from a one way trip~ I highly recommend them!!
Rebecca P. | Premières impressionsExcellence location. Staff are friendly and very knowledgeable. Recommend to anyone to use this location.
Sam M.Hassle free friendly service. Would recommend this place to anyone!
Mark P. | Premières impressionsAdrien (I think that was the name of the young man working there) was amazing - friendly and helpful!
Ashley B.Easy-peasy. Great price and service.
Ken P.I had excellent support from the onsite staff. He was kind and courteous and went out of his way to help me get set up.
Frank J.Customer service was so friendly
LESLIE Z.Great place to work with.
Erik B.Adrianne went out of his way to make things better
George K.Patricia and Sookie and Aiden are amazing. They are professional, supportive and kind. Whatever you need, they rush to help. This is the best Uhaul storage we've ever used.
Cynthia B. | Expérience généraleI had issues with this trailer. It was filthy and with past experience with Uhaul, I inspected the brake fluid reservoir. You can see that is has been leaking as there was considerable oil under the brake actuator. The person chewed me out for looking at the oil. (Irented a similar trailer in Amarillo 30 days ago and the brake reservior was dry and brakes inoperable)
Clark M.Great and prompt service
Nicholas M.Excellent customer service and help with the reservation.
Bryan G.Great service
William D. | Premières impressionsThey were very nice and most accommodating. The free storage unit was a blessing at the end of a difficult move.
Rita J. | Expérience généraleBest Uhaul agency around!
Paul S.Merci!
YANNICK H. | Premières impressionsEasy to schedule and pick up
JEFFREY S.Excelente costumer service. Thanks Patricia.
Eduardo F. | Expérience généraleI had to wait 10+ minutes for someone to help me while they were on the phone including one of them on a personal call watching me waiting, only for them to tell me I needed to check in online which took another 15 minutes or so. At another location last month, I was in an out within a couple minutes!
Curtis B.Great Rental Experience
John A.yeah that the after hours drop off is to long in the way that the page keep timing out (example take photo of dash, done now photo of back of truck - get out of cab walk to the back open door and timed out that quick.
william H.First find a new GM for that location she is surly at best. Since UHaul centralized the reservation system about 4 years ago, I avoid renting from UHaul if anybody else has the equipment. It would be nice if UHaul went back to making sure an item is available to be picked up at the location it was reserved not 1/2 hr away. Make sure to preserve the pick up time. Assuming that many customers will need a little extra time with their rental and don't double book equipment and then blame the customer. Blockbuster also had the blame the customer for not returning rentals in time approach.
Peter D.They are great.
Steven B.I had an amazing experience with very professional ad friendly stuff. As soon as I pulled in my truck was pulled up and ready to go.
Juma B.Friendly and helpful. I would use them again.
WAYNE S. | Expérience généraleThis location was easy to work with, the employees were super nice(even when my husband wasn't) and gave advice to help us save time and money! I appreciated the helpful and kind service during a move.
jamie C.The manager, Patricia, was a pleasure to deal with. I'd highly recommend reaching out to her for your storage needs.
Blair C. | Expérience généraleThe employes at this location are hands down some of the best and most helpfull out there and the equipment is always clean and ready to go.
TORRENCE H.I had a great experience so no known improvement required
William H.Wonderful people to work with.
robert k. | Expérience généraleThe girl who helped us on Friday evening was very pleasant and competent in her position. The equipment was ready when we got to the site. It was clean and well maintained.
Thomas R.Made my move a little easier.
goldry R. | Premières impressionsWonderful staff
Jarrid F.Let customers make the decision of renting a dolly before they get the truck. Dolly is positioned in the way and takes up space.
Jeremiah W.The location is fantastic and the staff was always available, helpful and extremely courteous. This is my second time to do long term storage with them and it's been an exceptional experience both times.
Beth D. | Expérience généraleEverything was wonderful, the staff was always so friendly and helpful! Highly recommend this location!
Anne D. | Expérience généraleVery expensive to rent here
Taylor M. | Expérience généraleGreat customer service and flexible with rental. Merci.
John R.Don't change anything! Great service and very clean equipment.
Johnny R.The staff was very pleasant and helpful, especially during the covid.
STEVEN T. | Expérience généralePatricia You and Suki are the best! Sure appreciate all th help you have provided me! Will stop in to say hi!!!!! Mike
Michael H. | Expérience généraleThank you! Will use again.
Jeremy B. | Premières impressionsThe entire staff is so helpful. They really saved my butt in a squeeze. I'm grateful to them all. Thank you!!!
MORRIS H. | Expérience généraleThe manager was and is outstanding.
John F. | Premières impressionsSukie was extremely helpful!
Taylor M. | Premières impressionsPatricia and Sukie were beyond friendly and helpful. I am so happy that this is the location where my things are stored for the time being. Thanks you guys!!!
Anne D. | Premières impressionsPatricia and her staff were very friendly, helpful and customer-focused. I appreciated the cleanliness of the units, the fact that they drove around and smiled at us whenever we were at the unit (I know they were checking to be sure that everything was OK and secure in a very friendly way). Move in and move out were great. I felt like they cared about me and my things. I was worried about having stuff in a storage unit, but this was a great experience. Thank you, Patricia and staff!
Amy M. | Expérience généraleIt does not get better than the 3885 Highland Dr. location in Longmont! The staff are friendly, willing to go out of their way to help you, and genuine in all aspects. I drive out of my way to go to this location when I'm in need of U-Haul services!
Nicholas B. | Expérience généraleAiden made everything so quick and easy. He is extremely polite, knowledgeable, and helpful.
MORRIS H. | Premières impressionsExcellent costumer service, friendly. It've been a good experience. Thank you so much for all
Eduardo F. | Premières impressionsWe moved from Texas to Colorado with our 5x8 trailer. Patricia welcomed us in and made our transition from the trailer to the storage garage so smooth and easy! I highly recommend this U-haul storage to anyone. Will definitely use again for our future needs.
Christina C. | Premières impressionsPatricia is the best! Very helpful and friendly! Thank you very much!
Mary C. | Expérience généraleThe professionalism and kindness of Sukie and Patricial is without question, the best experience we've encountered during this move. And that is saying something because we've only had positive experiences. There were a couple hiccups with booking but this facility is stellar. Would highly recommend to anyone.
Cynthia B. | Premières impressionsLocation was too far (30 miles) from Boulder CO
Greg O. | Premières impressionsWe were charged for the next month's storage and we were out of the unit.
Susan M. | Expérience généralePleasant,friendly staff that goes the extra mile to help customers. I had a great experience with them.
michael O. | Expérience généraleMy rental truck return was easy and quick. My storage unit was ready and clean. The staff was amazing and very friendly.
robin b. | Premières impressionsSuper helpful and friendly employees.
Mark H. | Expérience généraleI love Patricia. The answering system is horrible.
CELIA G. | Expérience généraleThe staff were friendly and were practicing COVID-19 safety precautions. I went to other storage locations where no one was wearing masks. I highly recommended this place.
christopher o. | Premières impressionsAll the staff were incredibly helpful throughout the whole process, especially Patricia, who was wonderful and highly knowledgeable. Moreover, we were SO THANKFUL for the no-hassle first month free due to our use of the storage to escape from imminent fire threats. It was a very stressful 24 hours of emergency packing, and knowing we had a place to secure our belongings meant a lot to us!! Thanks to our great experience, we will continue to recommend this storage facility to friends.
Jason P. | Expérience généraleThe staff is excellent. The best facility I gave ever been in.
Keith A. | Expérience généralePatricia is a very nice and helpful manager. I would always choose this location for my storage needs.
Carolyn A. | Expérience généraleThere's no U-haul in the state of Colorado better than the one in Hwy 66. Fantastic employees and phenomenal service. Would recommend everyday!
sydney b. | Expérience généraleGreat!
james c. | Premières impressionsGreat folks! Very helpful and accommodating. Have rented here before and prices are lower that most other places.
Bryan J. | Premières impressionsPatricia was very friendly and helpful. I always felt comfortable asking questions and visiting the storage unit.
David S. | Expérience généralePatricia is the sweetest person and so very helpful. I would recommend her and her facility to anyone percent
Carolyn A. | Premières impressionsthank you!
Robert H. | Premières impressionsPatricia is awesome. She helped me out so much when my mom passed away and I had to take over the storage units.
Jeremiah C. | Expérience généraleExcellent customer service
Lynn T. | Premières impressionsPatricia and staff were professional, helpful, and friendly. Great experience to welcome us to Colorado!
Ab S. | Expérience généraleStaff was incredibly helpful and knowledgable. Facility very clean, well maintained, and secure. Moving is not necessarily easy, but staff made this part of it actually nice.
KATHLEEN M. | Premières impressionsHad a great experience storing at the U-Haul facility located at 3885 Highland Dr near Longmont, CO. The facility itself was well maintained and the staff were very friendly and professional. I was offered free storage for a month by U-Haul and I'm glad this facility was the one selected. The only reason for providing a 4-star rating is simply the location of this facility. As much as I appreciate being offered a free month of storage, it would have been easier and more convenient if offered storage closer to Boulder/Broomfield. This is by no fault of the owners of the 3885 Highland Dr facility however, and I must re-emphasize that my experience with them was wonderful.
Mark D. | Expérience généraleSukie was so extremely helpful I will always recommend you!
brandy i. | Expérience généraleI don't normally fill out reviews but I just wanted to say my experience with Patricia and her team over the last 2 year and 3 units was excellent.
allen w. | Expérience généraleI have used this facility in the past and they are always, friendly, professional, and always helpful.
Suzanna S. | Premières impressionsWe found Suki to be warm, welcoming and very thorough! Unlike the folks in Houston nwhere we had a terrible experience With a team who misrepresented the shape of the truck, the gas level, and did not explain the process.
MICHAEL N. | Premières impressionsYour man there should have been fired for such ugly treatment of a customer, on initial arrival. That concerned special arrangements with the main UHaul offices, that had not been directly relayed, and ultimately took about two months for that to reach your office. Customer was treated like a dog, all the way around, by UHaul. UHaul can't talk directly with a storage facility? Ridiculous. Manager there did a good job however.
Kelsey s. | Expérience généraleBruh...these folks were always helpful and available.
Chad B. | Expérience généraleGreat staff. Highly recommend this location due to personnel.
Chris C. | Expérience généraleI am upset about this not being an all inclusive location. Your sales rep was fine, but not accommodating whatsoever!! I should have been compensated for nobody communicating the drop off and storage location being on opposite ends of town. All she said..basically..politer than this..'too bad..it's in your contract..you will have to take your car off and hook it back up yourself'. Since nobody even mentioned this! Why would I not know that my storage facility is not the same as my drop off location!
Sara A. | Premières impressionsVery nice very kine people I am very happy
juan b. | Expérience généraleThank you for all you have done for me.
LARRY C. | Expérience généralePleasant dealing with the staff
Leen V. | Expérience généralelove this place, so helpful!
Tannen T. | Premières impressionsThe folks managing this location are friendly, knowledgeable, and most helpful. They made everything very easy. Fantastic!
KAREN S. | Premières impressionsPatricia and her husband did a great job helping with our move needs! Highly recommended
Josh C. | Expérience généraleBest U-Haul Storage Facility I have EVER work with and rented from!!! Well Done Patricia and Team, I wish every U-Haul Facility was like yours!!! Thank You, Shaun & Family.
Shaun F. | Expérience généraleKudos to Patricia and Jose!!
Catalina B. | Expérience généraleThx,so very much for your time and effort in our relocation process
Patrick J. | Premières impressionsGreat service and extremely nice people. Highly recommend this to anyone.
Chris C. | Premières impressionsSuki was very nice and helpful in getting a storage unit.
Daniel B. | Premières impressionsThey are FANTASTIC! Will rent storage again. Merci.
kelly j. | Expérience généraleI was not there, but those that were had high praise. I do notice that the move in date on this survey is 5/18/2020. We unloaded and moved into the unit on 5/29/2020 and rented another unit right beside it on the same day, 5/29/2020. Thank you for your service and your facility.
ethel w. | Premières impressionsYou may note I had a rude experience in Fort Worth; it was so uneccesary, that I called specifically to complain. When renting I believe the rep should tell you, "BEFORE you leave this lot, you need to inspect your UHAUL", not "As soon as possible"; my "as soon as possible" was 12 hours later due to the stress of moving solo during a global pandemic, etc. Not to mention that the NYTimes rates moving higher on the stress scale than death & divorce; the only thing rated higher is the loss of one's child! That being said the gentleman in Longmont, CO was very professional and VERY HARD WORKING; you are lucky to have him running that facility. I also really appreciated the opportunity to share boxes and the ULINE packding plastic that I purchased on line, but did not use!!! What a great idea to have a way to recycle and help another human being. That option should be at all of your centers!
joelle C. | Premières impressionsEveryone was nice and helpful.
Ilene C. | Expérience généraleI had a storage unit here for 8 months & used their truck rental services, purchased supplies & propane services too. Owners/managers are always very helpful, friendly & attentive to customers needs. I have recommended them numerous times already & will continue to do so. Great people, awesome service!
Sharon S. | Expérience générale