I was not acquainted with hybrid pickups engine stopping at lights and stops, but I got used to it. Also it seemed to have lane centering capability. I crossed the white line and was Jersey back onto the roadway. Could have been a bad scene on ice. Other than that the rental went well.
DEE WCustomer Reviews for U-Haul Moving & Storage of Longview
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They were perfect
SHERYL FAn employee named "ally" helped me with my return, she was friendly, inviting, and took care of my drop in literally minutes flat. She was amazing. 10/10
JUSTIN KUhaul was and is a great pace I will always use them again. There customer service is great very helpful and present.
EUGENE H | Expérience généraleNot having everything tied to a cell phone. It's a real pain since I never have a phone with me when I'm working.
STEPHEN WSo friendly and helpful. I was in and out in seconds.
LYNN MStaff went above and beyond to make it a sucessful rental, even in the freezing fog! Great location.
HARLYN JThe only thing I was not happy about is the price increases such a short amount of time
MARILEE F | Expérience généraleGreat experience
WILLIAM GThe equipment was great. The trailer was clean and the people were fabulous.
RANDAL PExcellent and speedy service
NEIL HThe staff is very friendly, kind and helpful. Thank you .
maureen d | Expérience généraleExcellent customer service. Made things very quick and easy to check in and out.
SHANE AThe Longview people were the best. Good customer service and very helpful.
AUBREY HThe only thing that would make your reviews better would be 24 hr access to our property.
CORY H | Premières impressionsthank you LC
laura c | Premières impressionsLe service a été excellent. They accomodated my needs with professional fast and friendly service. I would recomend them to anyone.
MICHAEL B | Premières impressionsNo need for improvement. The trailer I reserved was ready to go, clean, and in good repair. The application to document the condition of the trailer was easy enough and I like that I had photos. The trailer towed well and did what was needed.
TYSON VGood service
HERIBERTA OVery good service
HERIBERTA ONothing comes to mind. The overall experience was great!
IVAN WAlways a pleasure doing business with them and Longview. We will be using them again and again.
RANDAL PShe picked up on the charge for blankets and hand truck and gave us a credit. She was prompt and efficient. However, the computer seemed to have issues printing my receipt so she emailed it. Very helpful.
CAROLE MALL GOOD!!!
MATTHEW MSome of the staff could be a little friendlier I think. After all it is part of their job.
amanda wThe employees took care of any problem I had,
Ed D | Expérience généraleCj was quick, efficient, and polite. Got me in and out. The vehicle was great lots of power and great handling. Upon return Cj once again was out there to do my return. I had a billing question and he promptly got it resolved. The manager of this location needs to give this man a raise. He goes above and beyond. This uhaul will always have a friend in me.
CHRISTOPHER CVery nice and helpful employees.
DANIEL SThe mat in the back of the van is hard to clean, there's so many ridges we didn't get it super dirty but it was so hard to sweep and mop
Angelene MThe facility and the staff were pretty good BUT it was not temperate controlled as much as they said it would be. When I pointed it out a few times they changed the thermometer to one that they could remove and adjust manually. Other than that it was great.
Shannon J | Expérience généraleEverything was very effecient
GEORGE RThe Uhaul place in Oregon city on 14186 Fir st Was ran very professional Was very impressed with the service provided and the check in was quick and detailed They spoke and outlined the check in process where I understood it I would definitely recommend this Uhaul place to everyone. To rent and drop off They should be commended on there service and even a raise may be in the works. They represent Uhaul the best that I have seen. And I have rented a lot of Uhaul's in different towns and in two states. All in all this is the best experience I have had with Uhaul. Thankyou.
DIANE OPick up and return went quickly and thoroughly. I needed a small pin which they had in stock and saved me another trip. The trailer was clean and ready to go.
MARK KFrom the moment we walked in we were immediately helped and treated with respect.
NANCY BLe service à la clientèle était génial. The person helping me is knowledgeable and well informed about U-Haul, which made the process of my needs and contract go very quickly. I was in and out in very little time. I have used this location all the time when I'm in need of at truck or trailer. There are other locations that are closer but I chose the Oregon Way location. They have a better inventory then some of the other locations, so it's easy to rent what I need there even on a moments notice. The employees help me and get me on my way. Merci
WILLIAM OExcellent customer service and pain free process. Thanks for your halp
GRETCHEN LThis is by far the best uhaul place we have ever rented from. The gals there are super helpful and proactive, often far outpacing the computer that checks you in. The lot is organized and easy to pull in and out of. Great experience there recently when we moved house. Moving is stressful and often time sensitive. It's nice to not have to worry about getting your stuff from point A to point B thanks to this well run uhaul.
CRAIG FIf I need to store anything in the future I will use uhaul again. I will recommend uhaul to my friends.
Kathy K | Expérience généraleStored for over a year, no problems great service easy clean out
Candi B | Expérience généraleNo light inside storage compartment made it hard to see my items
joy k | Expérience généraleA very good experience.
Brett SAMBER ORR. Managet at Longview Wa facility is amazing and i am appreciative that she is tve Manager. She has been so good to Me! Greatful.
AMANDA W | Expérience généraleThe inside surface of the windshield was covered with a heavy film. Other than that the van was fine.
ROBERT MGot home, no blankets or hand truck that was paid for..
WAYNE HThe ladies were nice and helpful. They even joked with me when I asked if they made forts out of all the moving boxes on slow days haha.
CHRISTOPHER MYou were perfect
JERRY KThe woman who runs this place is great. Friendly. Active. On top of it. Knows her stuff. Very much appreciated
BRENDAN FPrice is crazy outrageous. Used a van to haul wedding flowers for a wedding (noon Thursday-noon Sunday) was just under $400. Mid service, just in and out. Might as well just rent a car, it would be cheaper and less bulky.
COURTNEY MMy only complain is that the cost of unit rental kept on increasing. Not sure why if nothing changed as far as services or unit storage size.
Ana G | Expérience généraleBad communication skills, was there a long time,and never satisfied
Edward WU-Haul always the best way to go.
SCOTT SVery helpful… good prices
BARBARA FKey card hardly ever worked and I was expecting a payback for the days from 13th through 20th
DAVID B | Expérience généraleNice staff. The truck was clean and in good working order. No hassle checkout.
MELISSA EOnly problem was I pd for a dolly that wasn't put in but they made it right without hesitation
RAE Bvery helpful
BOBBY RCouldn't ask for more- This store is always on the ball, getting customers in and out as quickly as possible.
GREGORY SIt was a bit stressful to have everything ready to be at the facility before the office closed but we were able to make it. Amber was very helpful and we were able to move in and things went very well. Merci.
Andy B | Premières impressionsAlways the best customer service and UhAul products!!
Lisa A | Premières impressionsAmber was great to work with!!!
KAREN M | Expérience généraleNo lighting inside storage units (individual) makes it difficult to see. Other than that my over all 8yr experience storing my belongings was great. Thank you for allowing me to use your facility. ✌️
charles v | Expérience généralePretty straight forward and simple. No complaints! Would recommend!
Mathias B | Expérience généraleAmber was very nice polite and friendly so was the girl who showed me the storage place i am renting very nice helpful
charlene p | Premières impressionsgreat!!!!
Roben T | Expérience généralegreat!!!
Roben T | Premières impressionsWas pretty good for the price for years. Couldn't afford it anymore. Killed a rat. Called them was still laying there 20 minutes after it died. Some stuff in my unit was chewed by rats not the most pleased about it. Other than that places hours were decent nice staff.
DAVID A | Expérience généraleRented from this storage facility for almost 10 years and always felt like my things was secure and safe. I never had any issues with the staff or the facility
brenda a | Expérience généraleI just wanted to add that Amber was friendly and helpful when I had an issue getting in through a locked door inside, I called her after hours and she walked me through it. Thanks again.
Timothy F | Expérience généraleThe greatest experience ever. Very friendly staff and so caring and helpful. Works great under pressure and stays calm and friendly the whole time. The employee is a great asset and a very valuable employee.
TELISA B | Premières impressionsVery helpful. Went above my expectations. Thank you guys.
GREGORY C | Expérience généraleFacility was cleaning and inviting. Staff was friendly and very helpful creating an atmosphere that makes you feel a desire to return. Very accommodating.
WILLIS G | Premières impressionsAmber Orr & her team are exceptional people. Everyone that I encountered there I found to be kind and hard working individual's. I will be recommending Longview Uhaul.
sandra a | Expérience généraleVery happy so far with the customer service and location. I'm looking forward to storing my stuff there. Thank you for the opportunity to rent a unit. Have a wonderful day
Darcene B | Premières impressionsi would have stayed but i cant deal with the rent increases. it was $53 when i started and when i left it was $175. there was way too many increases for me to justify paying.
charly y | Expérience généraleI have been going through a rough patch and I was treated very well, they did everything they could for me! VERY VERY PLEASED
roberta e | Premières impressionsThere’s rats when I was cleaning my unit out they came out of 355 and couldn’t get out of the white door so the went back in.
TEJA J | Expérience généraleMajor rat and mouse and an problem. We had an issue with mice and ants. Cuz I had no insurance from they refused to do anything. I lost $1000s worth the stuff.
william a | Expérience généraleThey was friendly and accommodating when I could walk as fast as them .bottom line they care for there customers and the business relations
ROBIN S | Premières impressionsI have rented for many years but a first for me, two units same size (5x8) different prices($84/$93) and one required I buy insurance. Located in Longview,WA 98632 very disappointed with the pricing as I was told $79 on the phone and when I showed up for a viewing they show me a unit NOT available but for sizing???
Emily B | Expérience généraleIt is really cold in there and probably the fire extinguisher covers should be painted a brighter color. They blend into the wall too much and my grandson did not see it and bumped his head pretty badly.
LORI M | Expérience généraleMerci.
BRITTNEY D | Expérience généraleVery good.
carlota l | Premières impressionsI have had storage requirements for many years and this Uhaul facility is hands down the best Uhaul facility and Team I have had the pleasure of doing business with. Very professional and friendly staff. Fortement recommandé!
David F | Expérience généralethere was rat poop found in my unit
Megan L | Expérience généraleThere was a continuous mud puddle in front of my unit that never went away and was never cleaned up. There was no light in the unit. The manager(Amber) was extreamly rude. The manager violated fedetal law and took illegal action against me durring bankruptcy proceedings. The manager refused to communicate with me after I pointed out that her actions were unlawful. Having a known conflict of interest, the manager proceeded to execute the sale of my stored good in blatent violation of local, state and federal law. Through favortism and the known conflict of intetest the manager eliminated bidding competition for my stored goofs and liquidated thousands of dollars in personal property for just $60. My advice: AVOID THIS STORAGE FACILITY AT ALL COST!
NATHAN C | Expérience généraleI didn't end up renting a unit yet. There was still content in the unit from the previous tenant. I will rent a different one later today.
sandra a | Premières impressionsMoved my things out Nov 11 th. And I wasn't given a prorated money back. I disappointed. I live on a fixed income. I'm going through cancer and I need my money back
Diana M | Expérience généraleBig hug to the ppl in the office. You've had my back twice now. Merci
Gale M | Premières impressionsVery friendly staff and helpful in the transition moving
JASON F | Expérience généraleWas given the runaround a lot between Washington and Reno offices. Was told to pick up at one location and then was sent somewhere else. Also we rented a 10' trailer, which we packed full, and was given 5x5x10 storage unit....10' being vertical. Unable to unpack full trailer into that unit.
LYNDA S | Premières impressionsEverything went fine and was fine except for trying to complete the move in online. It did not work at all. Then in person, the employee helping us kept having the same problems we had online.
Colleen H | Déménagement en ligneStaff was very patient with “newbies” to the storage experience.
Lee S | Premières impressionsWith it being a secure location I think we should be able to access it at anytime day or night. Hours vary for the working class and 7-10pm isn't always convenient. Just a suggestion.
Destiney W | Expérience généraleUnfortunately I saw a different employee telling my 25 yr old grandson who was asking me a question to shut up with her hand and a very stern face. That was not good. I'm disabled and he helps me. I will personally not talk to that female employee if I have questions in the future at the counter. Otherwise all other employees were fantastic!
LYNN S | Premières impressionsI rented for a few years there. Uhaul was nothing but amazing the whole time. The staff were friendly and very helpful always.
Audrey F | Expérience généraleStaff was very polite and friendly, made sure I understood exactly what I was asking for and showed me other options without trying to upsell me. Walked me through the the entire process of getting into and out of my storage unit and all the useful tips and tricks of navigating the facility quickly. (How fast to swipe my Access control card, what doors to use, how to use my ladder and equipment safely, when and where the best place to park would be) I could tell that they took their job serious and wanted me to have a good experience and they were upbeat and friendly during the process. I'll definitely be renting here again if the need arises in the future.
steven b | Premières impressionsAfter 23 years it was time to move and this was so difficult as my beautiful family I believed I had hadn't seen me as family all along which made it truly rough on me as I believed I had beautiful 23 years but through my sadness and pain in my heart I believe I've found A renewed family in the U-Haul company and appreciate the experience and respect and trust I received from them through communication error on my part I will always only use U-Haul as my husband taught me it's always best to invest in the best and that is U-Haul to me
heather l | Premières impressionsConnie mcbee was super helpful and very friendly she made sure all our needs were met and questions answered
sherry b | Premières impressionsThank you guys for the friendly environment.
ty p | Premières impressionsVery friendly and helpful.
Margaret W | Premières impressionsThis UHaul facility is great! It's convenient, they are always friendly and very helpful!
LAUREN J | Premières impressions00
CYNTHIA C | Expérience généraleConnie was a wonderful help and we are so glad she was there to help us with everything.
shylah b | Expérience générale