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Sheana T | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Longwood
Testimonials From Recent Customers
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I do have one thing that disappointed me about my experience. I called your location at 2055 FL HWY 436, WINTER PARK, FL. My specific question was that there may be a need to extend our rental. This location told me no problem extending. Just call the location and inform the staff member. I finally ended up renting from the location 650 N Ronald Reagan Blvd, Longwood, FL. I called a day before on Friday, a day before my scheduled return date to extend my rental through the weekend. The rep at the Longwood location said no can do. I had to wrestle with him on the phone for a bit before he conceded. So my question to U-Haul is does each location make their own rules? It was frustrating to say the least.
Raul VStaff is very friendly and helpful 🤠
BARBARA M | Expérience généraleRoy yesterday was such a big help. He made sure he took care of me.
LISANDRA C | Expérience généraleNothing. The truck and trailer rentals are always available when we need them. Merci!
STEPHEN GFolks helpful an very knowledgeable
DWAYNE B | Expérience généraleThe only thing that I didn’t like is the gate to exit pulls in instead of outward it makes it difficult to leave
Matt N | Expérience généraleNice job by staff
vernon a | Premières impressionsAccess hours are a problem
RANDY R | Premières impressionsNice easy sign up
RANDY J | Premières impressionsExclen e
WILLIAM J | Premières impressionsMy experience was great 👍😃
SHARON Esee above. i hope uhaul gets back with me and rescinds my extra drop change fee because i use uhaul often
LAURIE MThe gentleman who helped us, whose name I cannot remember, was fantastic. He detailed everything for us, he showed us the exact unit and how to get in and out of it. He was just over and above what he had to do.
BARBARA T | Premières impressionsThe Gentleman that assisted me was EXCELLENT! He was very polite, professional and Helpful. I will come to this location again.
RALPH GEveryone at the U-haul location in longwood(650 Ronald Reagan blvd) is absolutely out standing! The young lady there has fantastic customer service. Got me setup to move in and did everything she could to make things easy and smooth. She went above and beyond to keep all customers happy, all while still handling multi customers and taking care of the facilities. We ran into some issues getting setup(nothing she could have predicted). How ever she got assistance in to fixing the matter promptly. She reached out to her manager windall who was able to advise her and get things worked out. Clearly due to his high standards of service, this is why everyone around him is also A1! Great management skills! Though it took some time they all were very patient and persistent and were able to get everything resolved. Jeff is another employee at the location who helped in taking care of me. Just all around everyone I dealt with were fantastic. I've had units here previously with other employees and always have a satisfactory experience and this has been no different. I'll always continue to give my business to u haul and especially the longwood/altomonte springs location windall manages!
devin w | Premières impressionsMy sister passed & I had to move some of her things. The grieving process is difficult but this U-Haul experience helped everything run smoothly. Wendall the manager made sure I received a quick & easy to understand answer to my questions about my rental. He assured me the free month of storage would be free when I vacated the unit after 6 days. Leanne & Logan got me in & out quickly & easily. This team made things work as well as possible. I couldn't ask for anything more. Dirong this trying time this experience at U-Haul was better than I could have imagined.
MICHELLE H | Expérience généraleThe attendant was wonderful! MDe our experience much more pleasant
LEXIE MI was stressing because my sister died & I had to move her things in a hurry. The Leann, employee who helped me pick up the truck was so very helpful & let me know ow I was eligible to receive a storage unit for free for 30 days. I said thanks but I wouldn't need it. The move became more complicated & I did actually need the unit. Thanks Leanne Then the move ran late & I returned to U-Haul at 5:28pm. I called Logan 3 times asking if he could stay to give me a storage unit & let me in the gate. Logan was an angel. He not only let me in he stayed to make sure I got a lock, knew how to use it, knew where to leave the truck..., He went above & beyond to make sure everything went well. The people at the 650 S Reagan U-haul are the best. I picked the U-haul location closest to my home. I'm glad they are so convenient.
Michelle HGreat service!
BRENDA LGood overall experience
JAMES HGood experince with storage when neede. As well all staff were very nice and professional.
Michael V | Expérience généraleThe lock on E28 is rusty and broken and hard to move. A new latch needs to be placed on there immediately. I'm concerned about the security of my things.
TIFFANY HGreat facility!
Robert s | Expérience généraleI'm very grateful to this facility in a time I couldn't see up they made sure my most precious things were ready for me when I was ready for them. I loved that the staff was interchangeable by location so it was like seeing an old friend in a different location. Everyone I dealt with was friendly and knowledgeable.
KENYA T | Expérience généraleThe team was very helpful and courteous. I would definitely use them again.
Amanda MI was very impressed with the staff at the facility. They were courteous and helpful, always trying to make the move as trouble free as possible. It's not often you get customer service like that these days. They deserve special recognition
CYNTHIA D | Expérience généraleGood service
Scott MEveryone I spoke to was absolutely professional and personable. I was making a very complicated move that required some special arrangements that they accommodated very graciously. It's very unusual to be treated so well these days, so I hope you will pass on my heart felt thanks to them.
CYNTHIA D | Premières impressionsExcellent job!! I will recommend it 👌 thanks
AURA Z | Expérience généraleThe service tech was very professional and very friendly. And help me with the rental a plus
Gary WStaff was friendly and helpful but not an ideal location due to proximity of storage buildings. It's a tight area. Trailers are kept in the back forcing a renter to drive through gates to pick up. I have an F150 which is a small truck. I can see where someone else might have a problem with a 250 or a 350. Just not great parking area.
Cindy CWAS OVER CHARGED.. with storage room... was charged monthly fee of $212 plus.. when on sign in office the rates are 160--179... also.. some of my items are missing and items were chewed by mice or rats... very upset.. not only was I overcharged.. with the monthly rates some of my items were missing.. my lock was face down when i last left there and than the lock was faced up...someone was in my locker and items are missing... I want to be compensated... thankyou ...
JOE S | Expérience généralePick up time was very long. Your systems did not respond. Two person spent half an hour there.
Semsettin GAlways a pleasure working with Jeff, he's professional takes care of my request.
SERGIO PExcellent service!
luis pThe gentleman (all) have been sincerely caring and extremely helpful. Merci
CRYSTAL F | Expérience généraleGood place store your Goods and very nice guy that runs it recomend to anyone
Ronald K | Expérience généraleThe customer service representative was very professional and friendly. The website was slow that morning so we did spend considerable amount of time arranging the rental, but it was OK due to his personality.
Steven WI'm not clear on why I was charged for 50 miles. I drove the vehicle 18 miles, but appear to have been billed for 50. Is there a minimum mileage charge?
Christopher AEverything promised was delivered....good service and good communication with associate.....
Manuel DAttendant was friendly and professional
Michelle BMy stuff was in storage for 6 months, there was no food or anything of the sort in my unit, yet all of my stuff was covered in rat / mouse poop and pea. I had to clean everything I had in storage from top to bottom before I could even bring it inside where my kids were.
Robert C | Expérience généraleLogan was an awesome help!
johnathan s | Premières impressionsThe manager we very helpful
Vanessa RThe young man that checked me in was extremely friendly and professional
CRYSTAL F | Premières impressionsI'm going to have to get another one
Mickey ENothing great experience friendly staff easy access
Terrence BRoy was very helpful and did everything he could to make my truck rental and move in a great experince! This young man was a 5 star kind of employee. I did find your website somewhat cumbersome to use.
Michael V | Premières impressionsMy disappointment was with U-Haul, not this particular location. The location did not have the equipment we needed, but the reservation said they did. This required that we had to search for it elsewhere and had to go to a Home Depot some distance away to pick-up and return. Had we not been able to do so, the entire reservation would have been a total waste of time and money. I would caution any friend about such poor operations.
David TThere were routinely issues with accessing the building during gate hours, i.e. exterior doors locked availability & attitude of attendant to unlock the building. The building had Rats that ate into boxes, nested, left feces, destroyed items.
Gregory W | Expérience généraleThe best staff! Used this location several times. So appreciate the kindness given to me.
Vicky B | Expérience généraleThank you for going above and beyond.
bill w | Expérience généraleManager and young man were very helpful
JANICE KI do have a couple of concerns, I didn't authorize 2 charges, $22 and $5. Also the fact that I was forced to drive an extra 20 plus miles to pick up and return the van when you're charging me for the mileage, I reserved the van closest to where I was working so I didn't have the extra mileage.
Kevin TThe interior of the truck was clean but the outside could have used a washing. We rented the local area van. I understand these trucks are on the move a lot! Otherwise everything went well.
Michael MWe had a great experience with the storage facility. The employees were super friendly and helpful. I was highly recommend them if you need a place to store your items.
Julia S | Expérience généraleI had a 10 x 10 double door unit for over 7 years with no problems. Used there trucks on occasion. Units are very easily accessible. Staff at this location was well informed and helpful over the years,when needed. I would recommend to others. John M.
JOHN M | Expérience généraleGate hit 2 of my trucks and left unrecoverable marks, rats ate everything and left droppings all over the place and on everything. This place is horrible! Never recommended to anyone.
Bobby H | Expérience généraleI go to UHaul every time I need a truck or trailer for moving and every time it is a great experience. Always good equipment and very helpful staff and extremely convenient.
craig L | Expérience généraleI ordered a furniture dolly and they didn't have one. Other than that he was very friendly and helpful.
Susanne VThe Gentleman/Manager helping me out was exceptionally helpful. Went out of his way to make sure that the proper information was provided, options available, etc. Overall a very positive experience.
Adolf Z | Premières impressionsThe office staff was extremely helpful and nice. I will recommend this place to anyone looking for storage. Also give them a raise
Deroy F | Expérience généraleEverything was perfect, friendly and helpful staff. Merci.
Charles LROY WAS VERY HELPFUL
Nelson s | Premières impressionsI was not that happy when I got the rental truck.
Christine J | Expérience généraleHorrible check in process. Waited in my car wasting gas for 15 minutes waiting in "approval" for check in before I decided to walk on. Man inside was very nice. Afterwards, almost done with check in and app closed me out so I had to search for key lock box with no instructions on where or what to do with the key. I locked the truck and dropped the key in lock box
Rachelle SI would find mouse or rat dropping on my stuff. I didn't store anything other then Toolboxes and metal items. Aside from that the place is excellent.
ROBERT N | Expérience généraleThe staff greeted upon arrival to the store. He was professional and had a willing to help attitude. All my question where answered accurately and respectfully. I was able to make a decision that was best for my current situation due to the information I received. I will continue to use U-Haul for all my moving and or storage needs. Thank you for assisting during my already overwhelming transitions.
Daryl W | Premières impressionsJeff was fantastic. Thank you.
Samuel J | Expérience généraleJob well done. Thanks 😊
Christine J | Déménagement en ligneNo place to park. Cars blocked access. Discarded bed frames against lockers. Office dark and reminded me of a biker bar.
Robert D | Expérience généralemanager was very friendly and helpful. Price was good for what we had to do. There was an issue with tire pressure sensor. Manager was informed.
Stanley KThe owner was a terrific guy. Service was amazing
milia bThe attendant was outstanding!!
Samuel J | Déménagement en ligneJust loved those guys.
Lisa H | Premières impressionsEasy to enter and exit the facility, storage unit was clean and safe, staff was polite, helpful and easy to work with. Thank you for the great service and the convenience and safety of the facility on Ronald Reagan Blvd in Longwood.
Susan D | Expérience généraleThere were rats 🐀 everywhere in both units inside and outside units😳☹️☹️☹️☹️☹️☹️ as I also was renting temperature control unit It ruined a lot of my things 😡😡😡😡😡😡😡😡
Kelvin M | Expérience généraleStalled out twice while I was in the middle of an intersection
Norielis RVery helpful
Robert A | Premières impressionsJeffrey Backus took his time to explain and show me the facility and the procedures for making my experience at the storage a good one. I don't usually fill surveys. But he deserve a BIG A+. Thank you very much !
LuisF P | Premières impressionsFriendly Staff and Gm. Great Prices
mario j | Premières impressionsIt was a pleasure dealing with these folks. Check in went smoothly and the vehicle was excellent.
MICHAEL MThis facility is ok. The staff fine, but the units are infested with rats. I just moved out and found many boxes chewed through with rodent droppings everywhere. I cannot recommend anyone else store their items at this facility. When I had moved in a fire had destroyed multiple units. It's too old and unsafe for your belongings.
MICHAEL M | Expérience généraleThere is a rodent problem had rat feces all over my items
Isidro P | Expérience généraleN/a
LaShawn WVery friendly and professional staff. Changed our storage unit size with no problems or issues.
DOUG H | Premières impressionsThey guy that helped me was extremely professional and made my moving process smooth , one less stressful thing I had to worry about , even asked if I needed any packing supplies which I did and it slipped so that saved me another trip
Jessica G | Premières impressionsLost EVERYTHING in my storage unit due to rodent feces.
Kyle M | Expérience généraleMy storage was infested with rat feces and apparently I wasn't the only one. Across from me the tenant also had the same situation. Showed me a picture of a rat hanging from the door once he placed glue traps. Nasty. I lost all of my belongings and the insurance Repwest was not reliable. They offered a very minor amount. U-haul didn't even give me an extension for me to be able to move everything out. They said they couldn't give me 2exrra days. Worse place ever.
noeme m | Expérience généraleI thought the truck was pretty clunky seemed a bit old. But the customer service at this location is fantastic, quick, professional, would go back again.
Eric JI won't waste my time with this but I wouldn't recommend this place to care for my belongings or anything else.Worst choice. For storage I have made.The Longwood property allowed someone who was not approved to change my account access code and lock without anybody contacting me first.This caused me to loose right around $500 dollars in tools as she and her husband stole my stuff without having any permission from me to take them.
Christopher M | Expérience généraleGood place good people clean facilit.
Carlton K | Premières impressionsThe truck stalls when you stop. It didn't stall initially but after driving to Miami, the truck started to stall at stop lights. Although the truck wasn't dirty, it was old and didn't have a nice smell.
Jai SWater got in our unit and messed up some furniture!!!!
Alton M | Expérience généraleGreat service!
Paul RI have had storage space at u haul for a couple years, and the entire staff have been great and helpful when needed. I had to close out my unit in Longwood, Fl. Yesterday, and JEFFREY was super, professional, cordial, helpful and friendly! Good job, U HAUL!
Alan B | Expérience généraleLighting was only issue was not good
Joshua S | Expérience généraleIt was. Unfair that u had to pay for the van when the hurricane that hit us
Rose ABen at the front desk was awesome getting our reservation back. He was extremely helpful. I dropped off truck around 7:30pm. We decided to drop it off early and maybe rent another truck next week. We only did one trip maybe 15 miles at the most. We did one trip from Woodlands in Longwood to Sun Lake apartments in Lake Mary. I tried to fill up some gas but gas cap was broken. I parked the truck in the front and left the keys in the box.
David YThe facility made my transition seamless. They were more than helpful and I will definitely recommend them to others.
Khaliah J | Premières impressionsIntente 5 veces hacer la entrega por teléfono, y se caía el sistema para tomar las fotos, había que volver a empezar, gracias, el resto perfecto
maria bEmployees Bem and Jeff were so helpful and awesome!!!! Got me set up to moved in fast and easy and they were so wonderful!!! A wonderful experience will definitely keep my business there, so thankful the manager Angi at the Altamonte location recommended me to get my unit there!!!!!!!!!
Sabrina H | Premières impressionsExcellent service, friendly and helpful. The location worked for us.
Adolf Z | Expérience généraleBen did an excellent job and was very helpful!
Christopher JIf you don't want any problems, USE U-HAUL.
Brenda C | Premières impressionsGreat service!!!
ISRAEL R | Premières impressionsGreat front desk service.
mickel g | Premières impressionsMy U-Haul experience was the worst moving experience I have ever had. I was routed to this U-Haul store after my original rental was unable to be picked up due to lack of keys. I also was sent and had to drive halfway there to another facility before they directed me to this one. This took several hours for all of this to be completed. When they finally found me this truck, they gave me a 26 foot truck that was horrible to drive
Erica HRecuperar mi storage
Sophia H | Expérience généraleThe men at 650 N. Ronald Reagan Blvd. Were great to work with very friendly, professional and great to work with.
virginia MContinue hiring good employees with good people skills and professional demeanor.
SERGIO PGreat experience and I got a month free!
AARON S | Premières impressionsOutstanding in every way!!
Chris W | Expérience généraleOnly issue was the lack of having a moving dolly, even though it appeared I had ordered one in the online reservation site. People in the office were very helpful and nice to work with.
Doug KWhile the employees were helpful and tried their best, they unit we reserved wasn't available. Everything about our experience with U-HAUL has been a "bait and switch" experience. Including the truck pick up, where we had to drive an hour both ways to pick it up, to the car trailer, where the trailer was defective so we had to get an entirely different trailer, to the storage unit, where they only had smaller unit that originally reserved. The storage unit issue now also has caused us to have to use two separate facilities
Kimberly T | Premières impressionsGreat customer service!
Jacqueline G | Premières impressionsWhen I first got there, the guys at the front didn't care and gave off that attitude. I had my unit for a week. I called the location to check their hours and the message said 7pm. I rented a truck from another location because the guy told me my storage didn't have the small truck I needed. I got to my unit and they had closed at 4. I called uhaul to ask if I can keep the truck till Sunday. The girl told me I have ti return the truck by 10am. I said "it's Sunday, what time do they open" she said all uhaul storage opens at 9am. I got there at 8:50 and they didn't open till 10. So I called back, got the truck extended to a 24 hour truck, and sat in the parking lot till 10. A UHAUL EMPLOYEE DIDNT EVEN SHOW UP UNTIL 10:30 to open the AC units. Moving is stressful enough. I spent more money on the truck I was planning on and I wasted so much time moving. I wanted to speak to someone in management and it took two weeks for them to contact me. This was after I had called back a week later saying nobody contacted me. This was more than just the stores fault. Your phones give the wrong times. Your employees at the call center give wrong times. You employees cant open the units on time. And management isn't responsive. But you know what, thanks for my $25 uhaul credit I got for the worst moving experience of my lift. Appreciate you, uhaul.
Elizabeth H | Expérience généraleExcellent storage.
Edgardo O | Expérience généraleVery helpful at time of despair.
Lucretia P | Premières impressionsThe only thing I didn't like is that there was no parking space for customers
david b | Expérience généraleNice customer service.
Edgardo O | Premières impressionsVery friendly staff. While moving in a staff member even helped unload a large piece of furniture. Unit was very clean. Hours of office and access are great. Thank you for making this an easier move.
Marsha D | Premières impressionsSheila was very kind and helpful. Reached out to us soon as a unit of our preference became available. Location is convenient and easy to access.
Amado C | Premières impressionsBest uhaul staff. Extremely clean. Amazing experience
Jonathan h | Premières impressions