Customer Reviews for U-Haul Moving & Storage of Loves Park

3194 évaluations

6320 Forest Hills Rd   Loves Park, IL 61111

(815) 282-5504

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(815) 282-5504

6320 Forest Hills Rd
Loves Park, IL 61111

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Le client n'a pas laissé de commentaire.

Stephanie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STUART M. 
Évaluation :
5

Nothing. Everything was perfect!

robin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS O. 
Évaluation :
4

After hours drop off is 4 stars

ERIC H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA G. 
Évaluation :
5

Justin and his team are wonderful. I rent a trailer feom them once a week. These guy's are the reason that l keep returning. There are other that are a little cheaper. But as a retired military person l believe in customer service. And Justin and his team always for fill that need. Job well done.

ANTHONY B. 
Évaluation :
5

Seems like there were a lot of internet and computer issues. The employees handled it very well.

PEGGY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
2

The person that returned the equipment was not very personable, I wanted to buy some shipping supplies, but he wanted to just get my rental returned and nothing else.

DAVID K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANISLAV B. 
Évaluation :
5

Everything was great. Easy pick-up and easy drop off! They were nice to work with.

Sarah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

China W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ylmi N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Troy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINA T. 
Évaluation :
1

It would have been nice if someone told me about dropping the trucks off after hours. I got charged an additional 40,00 $ for a late night drop off fee nobody told me about.

JONATHAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah M. 
Évaluation :
5

On line reservation was a bit confusing because UHaul offered services that I wasn't interested in and I had to keep choosing "no thanks". The staff at this location was very helpful and friendly. I felt they appreciated my business.

Ruth W. 
Évaluation :
2

I arrived 10 minutes prior to their closing time. The agent on duty ignored me until closing time, then they were not going to check in until I told them I had been there 10 minutes already.

Harold W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paula M. 
Évaluation :
5

The young guy was working so hard. He had a long line and was the only one there but he made sure I was well taking care of.

TIMMY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON H. 
Évaluation :
5

Great staff at Loves Park, Il location

Michael W. 
Évaluation :
5

Justin, Will and Cody were absolutely fantastic seeing to my needs. This team and location definitely deserves 5 stars!!!

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
5

I had a great rental experience! I did most of the check in online. We just had to go to the store to pick up the truck & supplies we needed & pay. I loved all of the options they offered from moving supplies to equipment that may be needed, down to the renters insurance. The associates there were very friendly & thorough. I'd definitely go there again and recommend them for future moving needs.

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES E. 
Évaluation :
5

I don't understand why there is a fee for dropping the truck off after hours. Especially since I'm returning it early. I'm not interested in a refund for dropping it off early. But I work at 7am. I can't drop it off at 9am. This means I have to drop off the truck within a few hours of picking it up rather then using it for the full 24 hours and getting extra loads done. That just seems like uhaul is nickel and dimeing people. Outside of that I was very happy with the service.

STEPHANIE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLY W. 
Évaluation :
5

Great staff @ Loves Park facility

MICHAEL W. 
Évaluation :
5

The Loves Park staff does a great job. The location is convenient and the hours of operation is very helpful.

DEAN H. 
Évaluation :
3

When checking out don't charge for the next day it should be done same day. I came in at 3:30pm should not be charged extra rental fee

DINEEN L. 
Évaluation :
4

the person that I rented the trailer from was exceptional was all by himself the other guy showed up that was supposed be there earlier as I left when I went to return the trailer watched same guy that was late stood on his phone watching me as I sat there for over 10 min so i go inside and the guy that had helped when I picked up had 3 people he was trying to help seen me and apologized said he would be out in a couple min 5 min later the guy that was on the finally comes over wtf need to find another guy that actually works like the guy that rented to me

jason P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Austin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
5

Friendly staff and quick and easy pickup and drop off.

VALERIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
4

Friendly staff!

Cody M. 
Évaluation :
5

All was good!!

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

collin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
4

Convenient and friendly, as usual!

Reed S. 
Évaluation :
5

The rental we used was very old. It made a lot of noise while driving. It had close to 100k miles.

Jose V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nanci S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon G. 
Évaluation :
2

Clean it.

ANTHONY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

megan F. 
Évaluation :
3

Mileage out was off by 4000 miles, so had to call and adjust. Also only had 1/4 of a tank of gas, felt like this was extremely inconvenient and should have had a full tank on my arrival, ready to go.

David G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shazma J. 
Évaluation :
5

Rear door had to be forced open. Parking break would not disengage without cycling multiple times. Driver seat lever would not work to adjust seat (broken).

NATHAN M. 
Évaluation :
3

Staff was courteous. and check out was fast, return was easy, however trailer was full of snow. Asked staff for a shovel (not available ). Noticed sticker on trailer which states "bring back trailer clean and save 15,00 $ dollars" Wondering if they will give me the 15,00 $ for shoveling out the snow myself when I got it home.

GERHARD F. 
Évaluation :
5

Every thing was perfect. Keep on doing what you're doing.

Patrick V. 
Évaluation :
4

Make sure if there is snow on vehicle to clean it off sinve there is no snow scraper provided. Our window only had driver side front scraped partially.

Melissa M. 
Évaluation :
5

I received excellent customer service and support! Newer vehicle was nice and clean. I highly recommend this Uhaul location. Keep up the good work.

Tiasha F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Only problem was that the rear view side mirror on drivers side of truck was missing. Made them aware should be replaced before rerent.

Mary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice S. 
Évaluation :
5

Truck was ready and clean when I got there, and drop-off was quick and easy.

Adam C. 
Évaluation :
5

No suggestions because everything was setup, the staff were friendly and helpful. I'll be sure to come back.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Young man in store was very nice, friendly and helpful.

Helen B. 
Évaluation :
5

Quick, efficient, professional. We were pleased with our one-day rental experience.

GREGORY G. 
Évaluation :
1

I didn't use your uhaul service ? Why? Because of your dumb credit card only / no debit cards policy .. thank you !!

FRANCISCO R. 
Évaluation :
5

Staff was friendly, helpful, and knew what they were doing. Great job

Timothy D. 
Évaluation :
5

Great service.

CHARLES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE T. 
Évaluation :
5

Nothing because you are perfect already! Thank you again!

john A. 
Évaluation :
4

I returned it at night before morning hours or open business.

Gussie T. 
Évaluation :
5

Originally we were supposed to pick up the truck at a different location via online 24/7. When we got to our location the online check in process didn't work. After calling the corporate number and getting transferred to a regional person we were given the code to both lock boxes available to obtain keys to the rental truck. Both lock boxes were empty and we were unable to pick up a truck at the original location. We were then routed to the Forest Hills location which was staffed and they got us the rental truck we needed. We wasted about 45 minutes doing this. It was very inconvenient.

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nanci S. 
Évaluation :
5

Came out when he saw me pull in; helped unhook, looked inside for blankets (all there and folded), and we were done. In, out, done. Way it should be. Good Job.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan H. 
Évaluation :
3

Went into “show room” later to pick up additional boxes. There were no staff. I called the location number and got a voicemail. After waiting a few mins I heard a banging noice coming from the shop area. After yelling “hello” several times finally someone came out to ring up the boxes I was needing. I was also a little surprised to see the staff watch as I struggled to gather the large and extra large boxes I had purchased and needed to make two trips to get them into my car.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALVADOR C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN B. 
Évaluation :
5

Keep doing exactly what you're doing now. You are doing a great job!

JOHN A. 
Évaluation :
5

Customer service representative was very helpful and made the process easy. Best pickup UHaul experience I have had.

Sara P. 
Évaluation :
4

I opted to use the contact less pick-up but it would not work. I tried 2 different cell phones and it would not allow me to go through the process on either one. I had to go in the store instead.

REBECCA R. 
Évaluation :
1

It was horrible all around, my experience was made great by a different location in south Beloit. The assistant manager Kevin was phenomenal and corrected everything the other branch messed up, he went above and beyond to make sure everything was fixed for me.I definitely recommend the south Beloit location.

Sincere G. 
Évaluation :
5

We are repeat customers and will continue to go here. The service is always friendly, prompt, and helpful.

Jeffrey G. 
Évaluation :
5

We had an awesome experience, the guys were great.

ROSS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula P. 
Évaluation :
5

Nothing. It was a great experience.

EDWARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
4

I believe I was charged twice. Can you look into it?

Maurice W. 
Évaluation :
5

Nothing really my service was quick I was in and out and the return was a snap drop and go!!!

John B. 
Évaluation :
5

Didn't have any problems at all. Very convenient.

Mary C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marty A.  |  Expérience générale 
Évaluation :
2

The majority of our belongings were ruined because of mice feces and mice urine. Disgusting and will never use Uhaul again.

brittany c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G.  |  Expérience générale 
Évaluation :
3

The storage space was rather expensive. The best thing about it was it's on the first floor and by the door in the back of the building. However, you can only access the storage coming through the front door and walking to the back. The hours are not good either since they close early evening.

pamela r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C.  |  Premières impressions 
Évaluation :
5

Justin Ring and the team were great! They were able to accommodate my last minute move with ease. I would highly recommend Love's Park Uhaul for all of your packing, storage and moving needs.

beverly p.  |  Expérience générale 
Évaluation :
1

I’ve come back to this uhaul over & over for years.This time they charged me 20 for gas &I only drove about 5-8 mls. ( just in loves park)the line was under full when i got it & still was charged!

Kimberly G.  |  Premières impressions 
Évaluation :
5

Your 800 service really needs help, marginal at best.

Jarl P.  |  Expérience générale 
Évaluation :
4

I did not have any problems with this facility. The Customer Service people at the desk were all freindly and hellpful

Peggy S.  |  Expérience générale 
Évaluation :
5

Awesome

Tony R.  |  Expérience générale 
Évaluation :
4

Of all my experiences with Uhaul over my U-Box process, the Uhaul of Loves Park was the only place that was helpful and went above and beyond.

Janna S.  |  Expérience générale 
Évaluation :
5

Each one of the Staff that assisted me were kind, professional, and shared great moving ideas. As a business owner myself, I would be pleased to have any one of them work for me.

DANIEL F.  |  Expérience générale 
Non reviews have been submitted for this location.

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