Mgr Dana and her Associates Ashley and Bailey , do an outstanding job , day in and day out ! They are always are very helpful when I rent trailers ....which is often at times. The Lower Burrell Uhaul store , is in a great location and easy to access ! Corporate, do something for Mgr Dana and her Associates, to bless them , for being great Uhaul representatives!! You are very fortunate!! Keith
ALLEN HCustomer Reviews for U-Haul Moving & Storage of Lower Burrell
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Make sure truck doesn't have a hole in the roof before trying to rent it to a customer.
Kalen WEverything functioned well but the inside of the trailer was not clean there were rocks and dirt on the inside. I was able to sweep it out but the condition i received it in was not ideal for hauling furniture.
LUCAS Fvery inexpensive friendly and helpful
ALAN EThe enclosed trailer was a little dirty. This is my second time renting in the past week. The first time it was very clean. My only other recommendation is with these trailers, it is very hard to get the hitch off since there is no Jack attached to the trailer. I highly recommend making that change to your hinges
ALAN CThe rental experience was excellent. No complaints.
ROBERT CThis location is wonderful! The staff was very friendly, and answered any questions I had. You ask for a comment to improve…I guess I would say all rentals should be filled with fuel before taking. Then instead of judging refilling, a customer would have to make sure it was full, not "a little over half". I do know any future rentals I will need, I guarantee you that I will come back to this location.
RANDOLPH SI need customer service to immediately get in touch with me. A piece of furniture trim fell off the nightstand in transit and was left in the Ubox. The driver confirmed he saw it after delivery. No one will get in touch with me. Merrill in Long Island promised to call but never did. This piece can probably be glued on. Just terrible service. I'm very disappointed and unhappy.
ROBERTA DFriendly and helpful staff.
JOHN WThe staff here is always friendly and awesome. I have nothing but good things to say about all of my experiences renting from this location.
Jonathan WThe lock in the self serve key pickup could be greased. It was very hard to get open.
Nicole KAlways great and friendly service!!!!!!
JEFFREY MDana and her staff were very knowledgeable and Friendly. I would recommend this facility
JOHN C | Expérience généraleShut the place down
chad cHonestly I can't think of anything , I've always had excellent customer service from Ashley and Dana. Never had any type issues with getting what I needed .And the store and the trucks are always in A 1 condition. Very nice people I would highly recommend them to friends , And anytime I need to rent a Uhaul I Always call them
COLETTE Cslightly better vehicle inspections. the driver-side Mirror was loose and kept shifting during my travels with the truck.
AARON KExcellent
PARRIS HThe woman working here was very knowledgeable about truck rental and supplies. Great place for rental and moving supplies.
THOMAS MThis location was very clean and organized and the staff was super helpful.
LEONARD MVery friendly representatives
MERCEDES MGet better people working in that area and lower your price. I went 37 miles for $97.
MICHAEL KHave trailers that can be used instead of having to have roadside come pick up the trailer because it’s faulty and unsafe to travel with.
AARON WNothing, keep up the great work! Bailey and Dana were excellent service reps for the company.
CARLA BExcellent service friendly receptionist everything explained thru and thru
Stanley E | Premières impressionsStaff was super helpful and friendly. Great thanks!
MICHAEL PEverything was always well maintained, easily accessible and affordable.
Christa D | Expérience généraleThe are ok nothing to call home about but when you have such a good U-Haul company in your old town they have a lot to live up to
JENNIFER LEverything we've used them always had excellent service from them and very nice about anything we talked about.
COLETTE CSuper friendly staff, very informative. Thank you
BRIAN V | Premières impressionsExcelent
Cesar AStaff were amazing!
SAMANTHA R | Expérience généraleAshley did not want to work. She was too busy on the phone and too lazy to go to the truck.
HARRY LIf the roof leaks, or a sprinkler line leaks and goes into someone's storage unit, they should be told about it. Not just stop the leak, and patch over top of the roof tiles, and never tell the person. Most of our stuff is that is fabric, is musty and damp. The stuff that's metal is rusted.
Shane Y | Expérience généraleI called about returning the van early The person who took my call was extremely rude and just said they are there for just pick up and drop off they do not deal with customer service. Made me very upset and felt the attitude I received was not warranted. If I can rent from another location I will for now on.
NICHOLAS MCall center, counter agent and lot attendant were courteous and efficient. Nice to have a positive experience. I will highly recommend the Lower Burrell facility.
JAMES CGreat place for storage and rental. Super simple and the manager at this location is great
MICHAEL VEverything was good .
COLETTE CMy initial pickup location was changed two times & with little notice.The final pickup location was closed & could not pickup the truck. I was told it was a mobile pickup, which I never received notification. The Lower Burrell location saved the day & got me a truck. With the exception of that location I was extremely disappointed. I was told U- Haul would probably discount the trip some way & that hasn't happened either. Very disappointed from a regular customer.
MATTHEW HLower Burrell office has great customer service support and great employees who care and listen. Will never use a different location
MARK WI rented a 15 foot truck that didn’t have any heat and I paid over $100 to use it for 2 hours VERY DISAPPOINTED UNACCEPTABLE
Patrick PNothing everything went well.
CYNTHIA RThe customer service lady at the front desk was extremely nice and pleasant and very knowledgeable and helpful. I would recommend this facility to anyone looking for storage and or moving truck or supplies in a heartbeat.
Timothy F | Premières impressionsGreat customer service from the ladies at front desk. Very understanding and patient.
MARK Wno improvements needed. I love the fact that I don't have to own my own truck and that I can rent one from you at a very decent cost and the whole process is easy. Thank you for your service.
PENNY LAlways friendly and great fast service !
CHARLES DVery poor communication regarding how the whole process works with taking the boxes to storage and back to the new home at a later date. Also had issues with pickup.
Brandon SSuperb!
Mary SAlways a great experience here, with excellent staff and great facilities.
Jonathan WDana is a super employee always friendly and helpful...she's a asset to your team!
KIMBERLY C | Premières impressionsFriendly service.
JASON ZGet more inventory.
LONNIE RThe Lower Burrell Store,Managed by Dana Casella,is a great store, and the only one that I go to when I need a trailer,or maybe a truck.I love that I can pre select from the Uhaul App,what I would need,to do a job!! It is close to home,lots of space , and we also rent an inside storage unit as well!! Dana and her crew,are most excellent!! God Bless, Keith!
ALLEN HNothing/all was great
TRACY PThe facility was great the people were good I just couldn't keep taking the price increases. At $75 a month, in 1 year time I can buy a nice Rubbermaid shed and put it on my patio stone in the back. It didn't make sense for me to keep paying that money.
Lisa W | Expérience généraleHelpful Friendly staff Quick service
TODD SFirst, I reserved the truck under my email and credit card but, because my daughter picked it up you have everything under her name. Even this review. Then, as soon as I gave my credit card info online, I got a notification from the credit card company that unauthorized charges were being attempted. It was not the hold from U Haul that was in question. There were 2 other transactions that I did not make. I thought that to be very coincidental for the timing. After I spoke with them and they said they were putting a stop on my account and assigning me a new number, I called the Lower Burrell U Haul office to make them aware that the credit card may not go through and I would pay cash when we returned the truck. I was not aware they would charge my daughter $120 when she picked it up. Luckily she had the money. When we brought the truck back I asked the clerk a few questions and she was very rude. I hope I never have to use your services again.
RACHEL BEveryone was very nice Dana was very nice at the counter she helped me out and I appreciate it all the help and I wouldn't use your services again thank you..
melissa t | Expérience généraleStaff was very professional, friendly.
COLETTE C | Premières impressionsWell lit, secure, clean and very helpful staff
mary j | Expérience généraleOutstanding all around.
Bob M | Premières impressionsExtremely well maintained, good security, and would definitely trust them over any depository as long as its kept under wraps 😉
Timothy G | Expérience généraleVery good service, thank you!
Donna L | Expérience généraleMy unit was dry, no moisture, clean to start loading up my household boxes. Everything was in good shape when we cleaned it out. I had it for about 7 months, it was easy access for us. I would recommend these storage units to anyone looking for a clean, dry place to store all your goods! Staff was very nice, friendly and helpful,
Anne M | Expérience généraleThe lady at their office was so kind and helpful and very professional.
shelley b | Premières impressionsI didn't catch the name of the young woman who helped me set up everything (Dana maybe some she's on the email?), but I can tell you she's one of the most helpful, thorough, pleasant people I've ever come across. She checks every box for being in the right place and seems to enjoy what she does for work. Such people are a rare find these days, especially in customer service. I like the carts that are available and the automated lighting, as well. The covered mouse traps in the units are a good idea. I wouldn't have thought of that. I really like Uhaul being in Lower Burrell. Thank you for being here.
CONNER S | Premières impressionsI just think you're priced too high for storage units. I was paying the same as I am for a small unit with you for a 10x10 elsewhere. It's more convenient but if I need to store anymore and run out of room in the small I will go back to that place.
Christine N | Premières impressionsGoing to need a 4 by 8 enclosed trailer in July. Hopefully I can get it from your location and make things easy to unload the storage area.
William K | Déménagement en ligneThe young lady who checked us in and out was very helpful and her assistance was professional
Scott W | Premières impressionsDana was very pleasant to work with my needs for storage options
Cheryl R | Expérience généraleStorage was fine but the constant raising of rates was absurd.
Andrew S | Expérience généraleAll of my expectations were met. Clean, secure, reasonably priced. If storage is needed again, U-haul will be our choice.
Bill P | Expérience généraleThe moving company I hired through U-haul was absolutely amazing and awesome! I couldn't have asked for anything more from these guys. They were on time, very helpful, very considerate of my autistic cousin, whose apartment we were moving. I will hire these guys again and again and even privately Heavy Lifting through U-haul went above and beyond my expectations and I was very impressed.
Gerald B | Premières impressionsLower Burrell, U-Haul has a very helpful Staff from my experience. Thank you for all your help, and patience.
Jocelyn F | Expérience généraleDana Thank you and your staff for all the help. Can't imagine anyone or anyplace else helping like you. Happy Holidays from Florida Ron Ferdig
Ron F | Expérience généraleDana is awesome we love working with her
joshua s | Premières impressionsDana, the manager, was incredibly helpful, personable, and professional. A true asset and excellent representative of the U-Haul company.
Bill P | Expérience généraleWhenever there was a question or any problem, management was responsive and pleasant to work with.
barbara s | Premières impressionsThe only issue in two years was the water coming into our unit due to a broken pipe from extreme cold weather. The staff was helpful during this, but it still was not fun since it was close to the holidays. Other than that, I always felt safe visiting the unit , bathroom was always clean too.
Madelyn S | Expérience généraleI inquired about a unit and was told $109+/- now I see on my paper work, I'm going to be charged $169 per month. I won't be staying if this is the case.
John M | Premières impressionsVery pleased with facilities. Staff was always very helpful. Would highly recommend.
Andrew L | Expérience généraleI felt confident that my belongings were secure. Super helpful and friendly staff
Gina G | Expérience généraleThe storage unit could of been a little bit bigger. I couldn't put my couch in the unit.
Melissa U | Premières impressionsAlways excellent service staff! Very kind, patient, and professional!
Bill P | Premières impressionsI would recommend this facility to everyone. The staff was so friendly and helpful. Wonderful experience
denise t | Expérience généraleThe staff are very friendly and helpful. The facility is very clean and very secure. This is the second time I have rented vehicles and the first time for using the storage area. Would recommend to all who need these services.
Teresa C | Premières impressionsThe manager was very helpful and knowledgeable.
COLLEEN E | Premières impressionsIt states that the first month is free and we were charged for the first month
Lisa C | Déménagement en ligneThe management and staff were most courteous and professional to deal with.
Randy W | Expérience généraleI'd give this location 6 stars if I could. I used them multiple times for renting trucks and storage units. The facility is well kept, it's conveniently located, but most importantly, the staff is top notch. I'd highly recommend this business for any storage needs, truck rentals, packing supplies, etc.
Robert B | Expérience généraleTHEY'RE AWESOME!!!
MARCUS N | Premières impressionsLower Burrell Uhaul is great!!!!
Amy g | Premières impressionsStaff very accommodating and well informed.
David J | Expérience généraleThe Lower Burrell location, and the Manager there were absolutely fabulous and very pleasant to work with. A very good experience.
Perry J | Premières impressionsVery nice facility. Clean, organized and I love that they have an enclosed area to pull in the truck to unload.
lynne o | Premières impressionsThis U/Haul has been very helpful to us. We were able to move our daughter back home with one of the pods and then store her possessions until she found a place to live. Everyone there had been very polite and helpful and her things were secure.
Nancy B | Expérience généraleGood to go
Adam B | Expérience généraleI had to put in a insurance claim and the employees said that nothing got on my furniture meanwhile my 2800 dollar bed got ruined from something getting on it and melting the paint off..I purchased the insurance and they just need verification from I haul and they didn’t comply what a scam
michael M | Expérience généraleStaff exceptional
Brian H | Premières impressionsYour first question on this is great. Screen recording and posting to the internet. Thanks
James Y | Premières impressionsNice place
Amie s | Premières impressionsOn a whole the building was clean. Bathrooms were clean, as was the office area. My first storage unit was clean, but when I down-sized, the second one wasn't and I cleaned it up myself. I have seen a few cockroaches in the hall near my unit. I made sure to inspect all my items before I placed them in my car. I understand it's has to happen. Some tenants will transport their "unwanted " guests from their living conditions. I live in a subsidized apartment building and deal with tenants that don't have the same cleanliness standards as I have. But, all in all if I needed a storage unit again, I would use your facility again. Location, price, and convenience are your greatest assets.
Robin D | Expérience généraleDana and her staff are great! Excellent customer service and very friendly staff!
STEVEN S | Expérience généraleGood service. Very clean and well lit.
Lavinia N | Expérience généraleMY WHOLE EXPERIENCE WAS WONDERFUL
Chelsea W | Premières impressionsYou had a lot of choices and everyone there has been very nice and helpful and always answered my questions.
Tracy w | Expérience généraleManager Dana was EXTREMELY helpful on the move in and answered all of my questions without hesitation. This location was extremely clean, and easily accessible.
Michelle L | Premières impressionsNice and professional. No storage rental companies in my area even come close to this service. Thanks for all.
James D | Déménagement en ligneIn the last two weekends they helped me more than you know!!
Amy g | Premières impressionsGreat staff!
Anne S | Premières impressionsVery happy with the people and place. Dana was exceptionally nice and helpful!
WENDY E | Expérience généraleEveryone was very friendly and helpful.
Lori R | Expérience généraleAll staff were very nice
Jennifer G | Premières impressionsThank you for a GREAT experience. We moved back home (hometown area) from Arkansas and it was exciting to see this beautiful UHaul layout built on the original grounds of JCP and Montgomery Wards (old.school). It was nice, cool, clean and convenient. Great price and excellent customer service. Thank you!! Without any reservations, I highly recommend this location.
Crystal A | Expérience généraleDana is wonderful. I highly recommend her. She was very helpful.
Victoria H | Premières impressionsEveryone at the lower Burrell uhaul are wonderful people. I would definitely recommend this location to anyone needing to rent a truck, trailer, or storage unit.
Alfie B | Expérience généraleDana and her staff were a pleasure to deal with. Accommodated my changing trip schedule. Would highly recommend them.
jay s | Expérience généraleHave not moved in yet. July 7th moving in.
Colleen S | Déménagement en ligneAll the staff in lower Burrell pa. Facility are wonderful. Everyone there is always friendly and helpful.
Alfie B | Premières impressionsMerci.
Crystal A | Premières impressionsEmployee was very rude. Making an online reservation does not mean you have a reservation and when you show up they do not have what you "reserved". I only continued to use this facility because we were in need of the unit asap or else I would have looked elsewhere.
Casey H | Premières impressionsEverything was Great there. Dana was always very helpful & easy to deal with.
anthony h | Expérience généraleThe manager always went out of her way to help me with any problems I had or questions I had. I have used there facility more than once and if necessary I'll use it again.
Carol S | Expérience généraleThe lower Burrell pa facility is top notch. It is clean and the staff is very helpful. Thanks
scott f | Premières impressionsHappy with the the staff and their professionalism Danielle was it always a great help the only suggestion that I might have is that the company have a pair of bolt cutters so when one may have lost their key they would be able to the borrow or rent the Cutters put remove the lock
Kevin G | Expérience généraleeverything went as expected. Cudos to your staff!
scott b | Premières impressionsCouldn't ask for anything more. Thank you for your services.
DENNIS C | Expérience généraleNeeded to move location and was done very easily. Very good staff. Happy holidays. Thanks
Donna L | Déménagement en ligneThe ladies were amazing
Robert W | Premières impressionsWent in for initial visit and desk person was very friendly and nice. She walked me through all the steps. Very easy .
Madelyn S | Déménagement en ligneYou guys rock and you are awesome
Heather G | Premières impressionsWhen we arrived the facility did not have have our truck rental or our storage facility rental on file. So we had to go through the whole process which took about 20 minutes. Then after we arrived with our items to put in the storage facility my card did not work so we had to track down a worker to activate my card which then took even more time. The front desk worker was very kind and helpful but the whole process took much longer than necessary since they were not working or in the system.
Jennifer S | Premières impressionsNice place
ALLEN J | Premières impressionsAs always the staff is wonderful
Joel M | Premières impressionsI walked in to ask a question and the girl picked up the phone and said hello , oh yes I got a few minutes hon. I stood there 2 minutes and walked out.my son went back a few days later and got things taken care of
ROBERT S | Expérience généraleTruck wasn't not available or at time suppose to be. Then was told it wasn't available and I had to go to another place to pick up. Then come to find out the location I scheduled did have my truck then was delayed with moving. The storage building I was assigned was already someone else's. Then the rocket movers cancelled on me the day of and Still took my money 287.00. Now I have to pay for another day with the truck because of your business
Ashley J | Premières impressionsDana was so helpful!!
Sherri T | Expérience généraleDon't like that I lost the key you can help me get the log off. I had to find somebody to get the lock off and then they have like damage the door on the storage unit when I never touch that just a lot.
JANAYA N | Expérience généraleVery satisfied with my experience! Great on-site team!
Jacqueline S | Premières impressionsMy only comment would be to have another employee there to wait on customers if there becomes a line. There were four people behind me, and with an extra employee, they would get through they are transactions faster.
WENDY E | Premières impressionsBeyond the fact of charging more than I was supposed to for my shed and told that I had a bigger one and it wasn't the amount you're supposed to be and I got all these late charges it was ridiculous it was an auto pay so how do I get late fees and they're they're not helpful at all there's only one woman in there that does is nice the rest are just they don't even want to be there at atude I would never go back there
Dawn J | Expérience généraleThis place was spotless. The people were excellent to deal with and very helpful. I would highly recommend to anybody
kim c | Expérience généraleConsidering this was an old deot store from over 40 yrs ago, I was surprised that the FLOORS were NOT replaced. Original Montgomery Wards flooring from the 1970s is what is there. The cracked and stained floors should've been replaced especially after 40+ years. Plus it is also a business deduction! P.S Great manager! She was very helpful and nice!!
Donna D | Premières impressionsEverything went smoothly and I’ll be back to move again.
Kevin S | Premières impressionsExcellent facility,just need more outside storage that you can drive up to and unload for alot of items still rate facility a 10
JEROME W | Premières impressionsWas suppose to be ready at 2:30 and I think we didn't leave out of there til 3:40 can check photo. (Which made me loose 100 that I already paid for moving help at 3:00. Then they had no idea about my online reservation. Needed a dolly but they didn't ask which one and they gave me the utility one I needed the one for appliances. So got charged two days for a uhaul because they made me late. Then charged two days for the dolly that couldn't be used. Oh let's not forget I reserved a storage building as well. Which they didn't have ready to go. And the card to access building didn't work lol And all the info I did online I had to re do at the facility with these stupid women who seemed incapable of doing their jobs with their masks falling down their nose constantly during a pandemic.
Ashley J | Déménagement en ligneThe staff are very helpful. The first month free is a nice perk. My only complaint is that I couldn't access my storage units after 10 pm.
Terry M | Expérience généraleFelt safe with my household goods they could use more flat carts 2 is not enough and the mattress now do not fit on those carts other than that everything was very good
linda h | Expérience généraleDana and Tyler were especially helpful throughout our 4 month rentals. I really appreciated their dedication and their friendly faces too!!
Steve O | Expérience généraleI rented a storage unit and I worked with Emily. Emily was great. She was very helpful and explained all of the terms and conditions. I was happy to do business with her.
joe z | Premières impressionsIt was nice to get 30 day free storage
theresa b | Expérience généraleAmazing
Crystal K | Déménagement en ligneDana is an excellent manager and provides outstanding customer service!!!!
Kris B | Premières impressionsGreat experience
colleen t | Premières impressionsThe man who worked after Jodi left was a complete nightmare to work with. I turned the trailer in at 4:45. The guy said we're all good. He never said I had to do anything with the bill so I figured they would charge my card on file and we were done. We were unpacking our truck in the garage bay area and suddenly he tells me at 7:40 that we had to have the truck out of the bay by 7:50. There was no way possible to get it done in 10 minutes. My daughter had a severe leg injury and my back has been broken twice so I don't move fast. He promised us a lock earlier and when I asked him about it he said he would bring it once we cleared out the bay. We got it out and then he told my daughter that he wasn't going to give her a lock because we had an unpaid balance on the trailer. Then he said you get a month free storage with a lock. He also lied by telling my daughter that her swipe card key wouldn't work and she had to have the door propped open with a wooden board. That left us in danger of someone walking in off the street and doing God knows what to us. We tried the key with one of us outside and one of us inside and it worked perfectly. So he lied about that and put us in danger by telling us to not secure the building. Additionally I told him that he should have told us way ahead of time that we only had till 8pm in the garage bay and he should have told us that we had to be out. He said repeatedly that it was not his responsibility and that she told me that it was closed at 8pm. We tried to get him to call her to straighten it out and he said she was in bed sleeping. When I came outside to see him he was on the phone with her no doubt complaining about us. I was trying to explain everything to her and she was very exasperated and when I tried to tell her what he was doing she said she didn't want to argue and was very dismissive. He denied saying that he told me it wasn't his job to explain about the hours and he lied about that denying he said it. He also told my daughter that I said I would come down and straighten out the balance for the trailer. I never said that because he said we're all good when I turned the trailer in and I figured anything on the balance would be put on my card. So he lied about that too. Lie 1. He promised to give us a lock and bring it to our unit. Lie 2. He said he would give us the lock once we were out of the garage bay. And that was very poor customer service because he acted like he was going to withhold the lock until we got our stuff out. It was very manipulative and deceitful because once we got our stuff out he still refused to give it to us. It was a lie to get us to get our stuff moved quickly and he never intended to give us a lock. 3. He lied about telling us that we had to remove everything. He only said the truck had to be out, not our stuff. 4. He lied about the door needing wood to prop it open and telling my daughter that the key card wouldn't work. 5. He lied about calling his manager saying he would not do it, she was asleep, then turned around and called her to complain about us. 6. He lied about what he said to me over and over again, that it wasn't his job or responsibility to let us know what time the garage bay closed. I told his manager what he said and he said, "I didn't say that. " yes, he did. So 6 outright lies in the course of just over a half an hour. This is someone who is 100 % untrustworthy to do anything in this store. Also, Dana the manager wanted us to leave our belongings in a storage space without a lock to protect it. We left at just after 9:15 pm or so. Thhat meant our storage space would be unlocked for 45 minutes while someone had access. The access opens at 5am and the manager doesn't get in till 7am. So for an additional 2 hours our stuff would be completely unsecured. Lastly, Dana's requirement that the lock had to be "silver" was nowhere in any uhaul rules. It was insane to make that a requirement. I called uhaul management and told them what she said and they said there is no such requirement. This is by far the worst uhaul experience I've ever had. And I've had some bad ones but to be lied to repeatedly, to have a manager suggest we leave our belongings unsecured for over 2 hours, and to be told she doesn't want to argue when we're trying to bring up problems caused by her employee was very unprofessional. It has been a horrible experience and Dana's apology for not telling me about the bay closing at 8pm is not enough to undo the horrible treatment we got.
ELIZABETH F | Premières impressionsExtremely clean and fantastic access
darlene g | Premières impressionsLove the staff.... very friendly and accommodating.
darlene g | Expérience généraleYour main phone center has absolutely no idea, I mean no clue on the operations of the satellite locations. The phone center makes appointments that the office cannot keep. The office and the phone center do not share the same schedule. My 7:00 AM appointment that was made by the phone center did not exist on the stores schedule. Uhaul has a real problem that's clearly under the radar. This is a huge flaw and needs investigated. The left hand has no idea what the right hand is doing.
charles a | Premières impressionsRobert was extremely helpful in showing us how to access the facility and our space he is a great asset to your team.
William H | Premières impressionsPleasure to do business with the manager Dana
Dennis S | Premières impressionsDana was especially helpful and courteous!!
Steve O | Premières impressionsDana was very helpful and friendly in getting storage all set up under a stressful time. Was very grateful for the easy and fast set up. Jessie also help answering questions and helping with the pick up of the truck. Thank you both for all your help in making this move smoother. The staff there is wonderful
jocelyn K | Premières impressionsThe only concern was we needed to access the large area for loading and was originally told it would be available til 7. We arrived at 5:50pm and gentleman came and told us he was locking the door in 5 mins and had to use small door which wouldnt work for us because we had large furniture to load. Asked for at least 15 mins but we had to come back next day.
CYNTHIA J | Expérience généraleMerci
charles g | Premières impressionsDana the manager at the lower Burrell site is awesome. Excellent customer service skills!!!
Kris B | Premières impressionsThe young lady that took care of my daughter and I was very professional and caring
lisa z | Premières impressionsThe staff was extremely helpful
JOHN B | Expérience généraleVery helpful and friendly to deal with.
JOHN B | Premières impressionsI was with your employee to emptying the storage Around 11.1.2019 when lock was removed. Several Responses to notices for another rent payment went unanswered Until the one on 25th.
sissie p | Expérience généraleGreat place to keep your stuff! The staff is helpful for the most part! I would recommend storing your stuff here!
tara j | Expérience généraleVery happy with the storage facility. Clean and well maintained. Loading dock access is a life saver.
Ronald W | Expérience généraleGreat staff and facilities!
John K | Expérience généralePlace is a good addition to lower burrell
Steven A | Expérience généraleprompt service, staff was considerate to my rental needs. will be back for future rental needs
JOE M | Premières impressionsStaff was the best part. They were always friendly and helpful. If I ever need a storage unit again, I will definitely be back.
Joshua S | Expérience généraleAllot easier then I expected
charles p | Premières impressionsXxxxxx
Michael B | Expérience généraleEverything was great. Staff were very friendly.
CHARON W | Expérience généraleFor a new facility I highly recommend them they are all working to make sure they for fill all of the clients needs. I think U-Haul management has made a great selection in employees.
Bill F | Premières impressions.
Jennifer R | Expérience généraleAgent Parricia needs retrained transaction took forever because she did not know how to use computer software. Had to resign multiple times and she had to call someone for instructions,
Robert W | Premières impressionsEverything was great. All employees were very helpful at all times. They went above and beyond what was anticipated. Thank you all!
Robert R | Expérience généraleProfessional, courteous
redeemed e | Premières impressionsStaff was extremely helpful and units are extremely clean!
Ashley G | Premières impressionsJudith Grzybek was required to reissue a contract for me that was originally reserved by phone receptionist. Her performance was exemplary and plaudits to her. Merci.
dave c | Premières impressionsthis facility and the staff were amazing. Definitely would recommend this site to friends and family.
Agia M | Expérience généraleOverall experience was 5 star especially with the staff they are excellent. My only comment for improving the facility would be to finish the flooring for a smooth ride to keep cart loads from shiftin
anne s | Expérience généraleGreat service, Michelle was awesome!
Angela H | Expérience généraleVery helpful and accommating staff
anne s | Premières impressionsVery well satisfied with the condition of my belongings everything was in good shape,nothing broken or damaged in any way. Would use Uhaul Ubox in the future.
Marion G | Expérience générale