Évaluations des clients U-Haul Moving & Storage of Lower Burrell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lower Burrell

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FRANK R. le

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Le client n'a pas laissé de commentaire.

louis M. le

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Nothing at all. Everything was good.

Young Hee S. le

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Le client n'a pas laissé de commentaire.

Patricia K. le

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Michelle was awesome with delivery and unloading both from our old home and our new home. I would definitely recommend and use her again. Thanks Michelle. Great job.

Jeffrey M. le

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Le client n'a pas laissé de commentaire.

Bruno M. le

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None the staff was very friendly, helpful, and professional. I would highly recommend this location because of how nice the staff is.

Peggy A. le

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Need better staffing on the weekends

JACK C. le

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Not make a person wait for two hours to receive their equipment

Russell D. le

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Have your employees know what the spec of the trailers they’re renting I ask for a trailer that was over 62 inches wide they rented me a 6 ft wide but the tail gate was only 55’wide I had to pay for the truck and pay to have the tractor hauled home

peter S. le

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Le client n'a pas laissé de commentaire.

KRISTINA P. le

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Le client n'a pas laissé de commentaire.

CHARON W. le

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Everything was great. Staff were very friendly.

Joel M. le

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We have used this facility several times now and the staff and service is the best

Paul F. le

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Requesting trailer online does not mean location has one available. Seems very wrong to me. Pickup checkout, both times I have used them, is unreasonably long. I get the impression that the user interface that the employees use is not fast or intuitive.

Sheri B. le

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Le client n'a pas laissé de commentaire.

Alexander W. le

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Terrible experience with check-in. Chose to user the online service and it was taking a long time, went in and they were very helpful inside. However the UI switched to French at one point. U-Haul corporate seems to have a lot of issues with software.

William R. le

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Le client n'a pas laissé de commentaire.

Ryan C. le

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Rented furniture pads; the woman sales clerk gave us bags that didn’t include the appropriate amount of pads. Some bags were missing 1 or 2 pads. Didn’t think I’d have to sit there and count the pads individually in front of the staff, but apparently the staff can’t count for themselves.

diane b. le

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Le client n'a pas laissé de commentaire.

Brunette B. le

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Everything was perfect and Michelle was excellent, she was very respectful and I really felt at ease.

Mary P. le

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Nothing. I had an excellent experience from start to finish. Your staff made me feel comfortable and both women were personable, friendly and helpful.

William R. le

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Le client n'a pas laissé de commentaire.

Megan A. le

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Le client n'a pas laissé de commentaire.

Tamika R. le

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Keep up the good work you guys are doing great

David G. le

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Logistics needs improvement. Made a reservation 3 weeks ago, confirmed and checked in. The day before pickup, I was notified the pickup location had changed to a location 30 miles out of the way. Went to the original location, and he was unable to obtain the equipment. He could only compensate me with extra mileage which was required because of the extra distance involved. This is poor customer service. If you cant come up with a better logistics/distribution system to get the right equipment to the customer, then a bold warning should pop up during the reservation process.

Nick Y. le

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Truck was old. Headlights outdated and weak had to stop driving at night. No CD player or cruise control for a long trip.

Jeffrey F. le

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There was some confusion on the utility cart I had rented. It was supposed to be available at 2:30 and previous customer said they had it for 24 hrs. The employee was very apologetic and accommodating and found us a cart that worked. Hours rented need to be more efficient on input to computer system

PAUL L. le

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Le client n'a pas laissé de commentaire.

Darleen D. le

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my first truck experience was great. I had to rent another van a week later, what a mess. when i took van they put wrong milage in when I returned it they said I went 700 miles, i only went 75 . that was Saturday had to wait until Monday to get it straightened out. I estimated 100 miles yet they said I only estimated 45. so I owed 20 more. she didn't want to hear what I had to say. needless to say it has screwed up my banking because i wasn't counting on paying extra when 100 miles were estimated. it took every penny to move and i was so stressed by then i just paid the extra. they are in the moving business, they should be more understand when they make a stressful time of moving even more stressful

Eden S. le

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Le client n'a pas laissé de commentaire.

GREGORY S. le

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Le client n'a pas laissé de commentaire.

MIKE L. le

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I will never rent from U-Haul again. I reserved a 10' box truck that I was supposed to pick up in downtown Pittsburg. I flew into the airport and was forced to take an UBER over 50 miles to pick up the rental truck in Lower Burrell. Your company has a real problem. Why make a reservation?

rainney m. le

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Le client n'a pas laissé de commentaire.

dolores g. le

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Le client n'a pas laissé de commentaire.

Garda R. le

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Le client n'a pas laissé de commentaire.

Bill F. le

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For a new facility I highly recommend them they are all working to make sure they for fill all of the clients needs. I think U-Haul management has made a great selection in employees.

Leigh P. le

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Absolutely nothing! Top notch service by all!

james k. le

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The front compartment leaks really bad and everything we had stored up there got soaking wet. Drop off point of contact, when we mentioned it didn't seem to care.

robert b. le

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Le client n'a pas laissé de commentaire.

Thomas H. le

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Tail light was flickering on the Tow Dolly as I started to drive off, but they fixed it promptly.

Leona B. le

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Le client n'a pas laissé de commentaire.

Caren P. le

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Le client n'a pas laissé de commentaire.

PEGGY P. le

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More signs

Denis L. le

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Le client n'a pas laissé de commentaire.

Andrew E. le

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Very friendly and professional. Great experience always.

Jennifer R. le

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Clarence M. le

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Le client n'a pas laissé de commentaire.

Lou Z. le

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The person I dealt with was very nice and helpful.

Chris C. le

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Le client n'a pas laissé de commentaire.

barbrah k. le

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Van was clean. Employees were helpful st the location and on the phone. Special thanks to Wyatt????

Matt H. le

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Le client n'a pas laissé de commentaire.

Joel M. le

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My forth time renting there the Dana and her staff are fantastic

Tom B. le

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During Pick-up and drop off, the people working were polite, and were able to answer all my questions. If was my first visit and I will be back! Great Crew! Tom B.

RAYMOND D. le

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N/a

Joe V. le

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Le client n'a pas laissé de commentaire.

Cassidy N. le

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service was a tad slow

robert w. le

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Agent Parricia needs retrained transaction took forever because she did not know how to use computer software. Had to resign multiple times and she had to call someone for instructions,

jason p. le

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Le client n'a pas laissé de commentaire.

Mike T. le

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It seemed I put in a lot of gas for the miles I drove. It was almost 9 gallons of gas used for under 30 miles. I should’ve went and filled up right next door to make sure it was actually full. Other than feeling cheated on gas it got the job done

Sherry S. le

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Le client n'a pas laissé de commentaire.

William M. le

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Excellent service

Chris C. le

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Michelle Lockard was excellent!!

Robert R. le

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Everything was great. All employees were very helpful at all times. They went above and beyond what was anticipated. Thank you all!

Brandy B. le

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They were so nice after my horrible encounter at Brackley Auto Werks

Christopher H. le

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Le client n'a pas laissé de commentaire.

george k. le

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One light on tow dolly was not working - it was repaired promptly, but possibly there could be a system in place to have these checked before they go out again on rental.

Charles b. le

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NA

Joann C. le

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Very competent and friendly staff. Good equipment

Harry N. le

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Le client n'a pas laissé de commentaire.

Anne R. le

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Le client n'a pas laissé de commentaire.

Andrew E. le

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Le client n'a pas laissé de commentaire.

patricia b. le

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Le client n'a pas laissé de commentaire.

Jennifer R. le

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Le client n'a pas laissé de commentaire.

Rick R. le

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Pricing had changed from time I placed the order to the time I went to pick up. Location was also changed and everyone seemed not able to help or know why these things had occurred.

Paul B. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Le client n'a pas laissé de commentaire.

Joann C. le

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Great service. Good equipment

joseph m. le

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In clude at least some mileage on local 24 hour rental use. Or lower your mileage rate below $ 1. 00 per mile. Also I don't know what I was charged $ 10.00 and some change for?

tim v. le

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Great experience . Excellent Staff !!

Brian R. le

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Le client n'a pas laissé de commentaire.

Marilyn H. le

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Le client n'a pas laissé de commentaire.

allen h. le

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Hello , you guys are doing very well at this location in Lower Burrell. This handy location is a Godsend!! God Bless, keith

Darla W. le

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Le client n'a pas laissé de commentaire.

Chris R. le

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Only one person working on a Saturday afternoon is unacceptable. Ratchets for tire straps rusty and not well maintained.

Jermaine A. le

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Everyone at this location is professional, friendly and helpful. The equipment is always clean and the staff is accommodating!

Ronald T. le

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Le client n'a pas laissé de commentaire.

michelle k. le

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Le client n'a pas laissé de commentaire.

Dennis M. le

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Le client n'a pas laissé de commentaire.

LAUREN T. le

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Le client n'a pas laissé de commentaire.

sam b. le

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Make sure vehicle is clean and safe to drive. Balding tires are not safe.

DENISE F. le

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Le client n'a pas laissé de commentaire.

Michelle W. le

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Le client n'a pas laissé de commentaire.

Shawn M. le

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Le client n'a pas laissé de commentaire.

Chad C. le

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Was treated GREAT, was able to joke with the employee and it was an actual GREAT renting experience.

Rachel D. le

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Le client n'a pas laissé de commentaire.

Matt H. le

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Nothing.

Charles R. le

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Uhaul did what I needed. What I expected. Clean truck. Reliable with ramp and helped us get the job done. Great location. Thank you.

Lucille H. le

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Le client n'a pas laissé de commentaire.

Paul N. le

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The "check engine" light was on when we went to pick up the truck. Not a big deal but you never know how serious that could be and so there was a delay while another vehicle was prepared. The phone app for returning the vehicle also did not work - it uploaded the pictures and information but when I got to the last screen it said there was a problem with payment, even though my card was on file. When I called later to inquire, they said there was no problem with the card, so it must have been the app or the U-haul computer system.

SHERRI M. le

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I forgot to tell Donna the tire alert gage came on.I put in50ips of air in front tI respect for them to recheck them.ok ty

JOSEPH K. le

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Le client n'a pas laissé de commentaire.

JAMES L. le

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Staff was great but you computer system y ok u guys use kept crashing all day. Your staff held it together but you need a better system to run your business on.

Zack L. le

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Le client n'a pas laissé de commentaire.

Leonard B. le

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Was upset that I had set for one location and found out last minute I had to go to a different location to pick up.

Constance R. le

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Le client n'a pas laissé de commentaire.

WILLIAM B. le

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Le client n'a pas laissé de commentaire.

Lou M. le

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keep the pickup trucks for use.

James C. le

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We rented a dolly but was never told that it didn’t stay with the truck which was weird because we rented the truck one way

redeemed e. le

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Professional, courteous

Ashley G. le

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Staff was extremely helpful and units are extremely clean!

dave c. le

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Judith Grzybek was required to reissue a contract for me that was originally reserved by phone receptionist. Her performance was exemplary and plaudits to her. Thank you!

Agia M. le

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this facility and the staff were amazing. Definitely would recommend this site to friends and family.

anne s. le

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Overall experience was 5 star especially with the staff they are excellent. My only comment for improving the facility would be to finish the flooring for a smooth ride to keep cart loads from shiftin

Angela H. le

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Great service, Michelle was awesome!

anne s. le

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Very helpful and accommating staff

Marion G. le

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Very well satisfied with the condition of my belongings everything was in good shape,nothing broken or damaged in any way. Would use Uhaul Ubox in the future.