Customer Reviews for U-Haul Moving & Storage of Lower Burrell

1 028 évaluations

100 Burrell Plaza   Lower Burrell, PA 15068
(At the Intersection of Leechburg Rd and Wildlife Lodge Rd)

(724) 472-4567

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(724) 472-4567

100 Burrell Plaza
Lower Burrell, PA 15068
(At the Intersection of Leechburg Rd and Wildlife Lodge Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Amjad M. 
Évaluation :
5

professional and courteous all around. no surprises with the cost, either.

anthony R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather P.  |  Premières impressions 
Évaluation :
5

Rates were a little high. They need to be lower.

Troy T. 
Évaluation :
1

Customer service upon arrival was horrible , we had a guy named Ryan and my online price was 30$ more in store when I got there. The guy had an attitude with myself and the customer before me as if he didn't want to be there working, I will not be recommending this location to anyone.

Angela E. 
Évaluation :
5

Great place to rent a trailer.

Alan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel J. 
Évaluation :
1

My fog lights came in working. After they installed a hitch they don't work anymore.. so I don't want others to go threw this. Now I have to take it to Jeep to get an estimate and find out what happened. Only problem with that is my work schedule. So it make take days or months for me to get to the local Jeep dealership

chad E. 
Évaluation :
5

The two people there were amazing!! Went above and beyond to assist and be helpful. We had a couple of snags on my end and they truly went above normal customer service to rectify them. Definitely an awesome experience from both of them!! Thank you!!

William C. 
Évaluation :
5

You guys rock and you are awesome

Heather G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
1

When I arrived, The attendant (female) told me I was in the wrong place because they didn't have anyone there to put on a hitch. Then she admitted that she didn't check the schedule and after checking the schedule saw she had 3 hitch appointments. I was witnessing the confusion on her part the whole time. When I finally left the keys with the confused attendant she said that they would call when my 1 PM appointment was finished. I waited. After 4 hours, I called the store number and ended up getting a customer service agent who said she would send the store a message to call me. Another hour went by and I called again. I got another customer service agent who also left a message for the store to call me with an update. I knew that the store was closing soon at 7 PM so I had my partner drive me to the store 30 minutes before the closing time to see what was going on. My car had been finished for a few hours and NO ONE CALLED ME…. That same woman was there and flusterdly confused on check out. By that time I knew her shtick and just wanted out of there. Had to ask her for my key though because she forgot I needed that to take my car home. Terrible experience.

Robert T. 
Évaluation :
5

lower price per mile.

Lawrence A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie J. 
Évaluation :
5

na

STEPHEN B. 
Évaluation :
2

When we arrived the facility did not have have our truck rental or our storage facility rental on file. So we had to go through the whole process which took about 20 minutes. Then after we arrived with our items to put in the storage facility my card did not work so we had to track down a worker to activate my card which then took even more time. The front desk worker was very kind and helpful but the whole process took much longer than necessary since they were not working or in the system.

Jennifer S.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful and knowledgeable

Joshua S. 
Évaluation :
5

Nice place

ALLEN J.  |  Premières impressions 
Évaluation :
1

Truck was gross and smelt like onions. Customer service was rude

ASHLEY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristine C.  |  Premières impressions 
Évaluation :
4

I was in need of a trailer wiring harness, and the rep. at lower burrell called uhaul on clairton blvd. They had 6 of them available. I drove the hour and half to find out they did have 6, but they were ALL reserved. Then Clairton called the one on Washington Blvd, they had 1. Since I am unfamiliar with Pitts. I asked if they would sell me one of theirs and get the one from Washington Blvd. They were VERY unwilling to help me. So I was left to fend for myself. I would not recommend Uhaul on 5 Clairton Blvd to anyone, their Custer service leaves ALOT to be desired.

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laci K. 
Évaluation :
5

I booked a truck on the website and received an email with my reservation information. On my way to pick up the truck a uhaul employee called to inform me that he had a truck at a different location and that I didn't have a reservation (despite having a reservation number). He explained it was simply a request for reservation. Had a truck been unavailable this would've been incredibly inconvenient. It ended up only being mildly inconvenient and annoying. The Seinfeld quote of “you know how to take a reservation but don't know how to keep a reservation” comes to mind. To improve- update your customer end on the website. If a truck is unavailable at a location don't send customers a “reservation” number. In fact, don't let the truck even be booked. If you are keeping your current system then you have to update the language in your emails. You can't call it a “reservation number”.

RYAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH K. 
Évaluation :
5

None keep up the great work.and the girl that helped me Was super great 10 stars for her!!!!

joseph P. 
Évaluation :
5

As always the staff is wonderful

Joel M.  |  Premières impressions 
Évaluation :
2

We were quoted of 59,95 $ for a brake controller (which it was) and 30,00 $ for installation of this controller. When my husband went to pay the bill, the total was 165,79 $. We had nothing to show the quote we were given so just paid the bill. Going forward we will purchase from another source and install the products ourselves. My husband could have done it easily. The only reason we went with installation was because of the quoted price. We won't return.

linda K. 
Évaluation :
5

This is the first time that I used the Lower Burrell location and it was an over-all great experience!

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE H. 
Évaluation :
5

The equipment functioned properly and was mechanically sound. Who ever rented the trailer prior to me spilled a granular substance in the trailer that was melted to the floor. I had to use a putty knife to remove the substance then wipe down the entire floor so it was not sticky.

Lucas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank R.  |  Premières impressions 
Évaluation :
5

No improvement needed - great service

Alan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENNIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith S. 
Évaluation :
5

Nice facility and a friendly, efficient, customer focused staff!

MICHAELCHARLES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

The men that were hired were efficient and professional :)

Amber G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kent H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENGJIANG D. 
Évaluation :
5

Get more trucks. I had to drive 30 minutes to another location because the closer location I had a reservation for couldn't full fill my order because there wasn't enough trucks. More miles were put on the truck than I would have originally used if I got the closer pick up and drop off location. Uhaul is still the cheapest and easiest way to rent a truck. Merci.

MATTHEW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

aimee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel C. 
Évaluation :
4

Nothing. Friendly and professional.

Lynn S. 
Évaluation :
4

I walked in to ask a question and the girl picked up the phone and said hello , oh yes I got a few minutes hon. I stood there 2 minutes and walked out.my son went back a few days later and got things taken care of

ROBERT S.  |  Expérience générale 
Évaluation :
5

Your service was spotless! Dana went above and beyond to provide excellent service! I strongly appreciate all that was done for us!! Thanks much!

Lewis S. 
Évaluation :
5

Need to add a couple of chairs for folks that wait to get their hitch installed.

Bill H. 
Évaluation :
4

Staff was friendly and fairly efficient. Equipment was clean but maintenance could be better.

Robert S. 
Évaluation :
5

Just keep doing what you did for me as I was a customer with a million (unnecessary) question and called many times with changes and requests and was ALWAY treated with patience, professional customer service and respect. July is their busiest moving month and they were excellent under all the public needs, pressures, and timelines. Plus rental prices were sooo affordable! Even the storage unit staff was just delightful and helpful and I called and bothered her by mistake! Moving day is always a big event and U- Haul saved the day!! Thank "U aul" for awesome service!

Jerad P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiny B.  |  Premières impressions 
Évaluation :
1

Truck wasn't ready on day I schedule for the time. Set back my whole move. Then my storage building that I was assigned to was already taken. The moving company that I scheduled through y'all took my money and cancelled on me the day of move. But yet I was charged the full rate. And it was guaranteed to be ready

ASHLEY J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA B. 
Évaluation :
1

Truck wasn't not available or at time suppose to be. Then was told it wasn't available and I had to go to another place to pick up. Then come to find out the location I scheduled did have my truck then was delayed with moving. The storage building I was assigned was already someone else's. Then the rocket movers cancelled on me the day of and Still took my money 287.00. Now I have to pay for another day with the truck because of your business

Ashley J.  |  Premières impressions 
Évaluation :
5

Dana was so helpful!!

Sherri T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRETCHEN M. 
Évaluation :
5

Danna and Ean were fantastic they went above and beyond.

JAMES B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
1

The vehicle was dirty and it was not cleaned at all. Also, I ordered a 10 foot UHaul almost two months ago and did not get one. We actually made a trip to this location two weeks prior just to make sure everything was ok and that we would have the 10 foot vehicle. Customer service was awful and the woman that with could not be less helpful. Not a good experience at all

Deana E. 
Évaluation :
5

I couldn't have been happier with my experience. Dana Casella was as good as it gets. Exemplary employee.

Robert C. 
Évaluation :
5

All was good. The transaction was seamless and quick. The U-Haul representative was perfect, no hiccups.

Seth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Domenico T.  |  Expérience générale 
Évaluation :
5

The process could not be easier and more convenient!

Christine F. 
Évaluation :
5

My experience was great! Early, Prompt knowledgeable service and Friendly staff.

Erik E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marcia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret S. 
Évaluation :
5

Nothing. Great staff.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle S. 
Évaluation :
3

Don't like that I lost the key you can help me get the log off. I had to find somebody to get the lock off and then they have like damage the door on the storage unit when I never touch that just a lot.

JANAYA N.  |  Expérience générale 
Évaluation :
4

Easy online pick up and drop off. Good pricing. Clean equipment.

Bobbi Jo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy J. 
Évaluation :
5

Everything was fine, but the steering on this van was extremely loose.

kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce s.  |  Expérience générale 
Évaluation :
3

The cab of the truck smelled like cigar smoke. The lady at the pickup location was very unfriendly.

Brenda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

get better gas mileage

John M. 
Évaluation :
1

total lack of communication. Called the LB branch to order a hitch. Didn't know but was transferred to the call center. Placed the order and asked that this hitch would be put on in LB. Turns out the hitch was sent to a place in OH and the appointment was made there, not in LB. Contacted the OH number that called and was told if the LB branch would call there, they would ship it to LB. I called LB and she said she would call and do that, and she would leave me a message letting me know she had done this. Long story short, no phone call. I stopped in the branch the wed before the scheduled install, the hitch was there but I was told very rudely, I was on the schedule for the following week, handed a printed invoice, which he high lighted the new the install date .I told him their customer service was horrible and I planned on contacting your customer service. His comment, good luck with that! I talked to at least 4 different people and your customer service is horrible. I finally received a phone call from LB one morning asking if I could bring my car in at 9 that morning. No, I had to go to work. I told her Id be picking it up on Sat and taking it else where to have it put on. She says ok. Bought the hitch with out as much as a thank you. Your manager lacks customer service, big time, and is basically just rude! My daughter also called to order a hitch for her car, she was on hold 30 minutes. LB Lost a sale.

Valarie A. 
Évaluation :
4

Jessie, the girl who helped us when we picked up the trailer was fantastic; efficient & kind.

Abbe H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan W.  |  Premières impressions 
Évaluation :
5

I'm very happy with my experience on Tuesday evening. The young man was very helpful and accommodating! I will be back!

Amy C. 
Évaluation :
5

Everything was great! The employees were nice and had me in and out with no problems! This is a very nice facility and will use again if ever needed. Merci.

Christina F. 
Évaluation :
5

The experience was pleasant. All employees were friendly and helpful. They did not over extend and talk beyond their knowledge of bike racks. I found them very genuine.

Judith A. 
Évaluation :
5

Second time I used this business. Excellent service with pleasant workers. I will only use this location for my U-haul needs.

Leonard U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin L. 
Évaluation :
5

Very satisfied with my experience! Great on-site team!

Jacqueline S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jocelyn K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl S. 
Évaluation :
5

The Lower Burrell store , run by Manager Dana and her son Tyler is a great Uhaul site!! You should be very happy that you have good friendly, knowledgeable, hardworking, Managers , that are great representatives , of a well known rental equipment company!!

Allen Keith H. 
Évaluation :
5

The Location was convenient to our home, the staff was courteous, knowledgeable, & friendly, and the rental truck was ready at the scheduled time.

Louis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kent H. 
Évaluation :
5

Inside of vehicle was dusty and engine pinged badly. Service by employees was very good.

Charles w Y. 
Évaluation :
5

Always a pleasure dealing with the folks in Lower Burrell. Friendly, knowledgeable and engaging. Manager is awesome.

Joseph M. 
Évaluation :
1

When you reserve a truck online it should tell you right then where exactly you will be picking your vehicle up at, not the preferred site. If the place of pick up has to be changed you should call the customer and tell them, not by a text message, I tried calling twice when I got the text on 2 different days and was on hold for a half an hour both days without anyone answering the phone. You might have time to wait on hold all day, but I don't. When you drop off the vehicle you should be able to drop it off anywhere and not a specific site, I had to pay for extra miles because I could not drop off near my house. This whole experience was just ridiculous and will never use this company for anything ever again and would not suggest it to anyone either. Your customer service of how to work with a customer is non existent.

Stephen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY M. 
Évaluation :
5

My only comment would be to have another employee there to wait on customers if there becomes a line. There were four people behind me, and with an extra employee, they would get through they are transactions faster.

WENDY E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID J. 
Évaluation :
2

Beyond the fact of charging more than I was supposed to for my shed and told that I had a bigger one and it wasn't the amount you're supposed to be and I got all these late charges it was ridiculous it was an auto pay so how do I get late fees and they're they're not helpful at all there's only one woman in there that does is nice the rest are just they don't even want to be there at atude I would never go back there

Dawn J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
3

Staff was not at counter to checkout at scheduled pick up time. Waited 15+ minutes. The after hours return process was unexpected. The app and steps to complete after a long day of moving was just annoying.

john P. 
Évaluation :
5

Excellent service! Staff is super friendly.

greg Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle r.  |  Expérience générale 
Évaluation :
2

I rented a trailer on June 3 at approximately 10:00 AM at the Lorton, VA facility. I returned that trailer at Lower Burrell, PA at approximately 7:50 PM on June 4. That was far in advance of my return date/time of 10:00 AM on June 6. I was told that I would receive my receipt via email, and upon returning hone to VA I found that the Lower Burrell facility opted to not process the trailer return in with the system until almost 11:00 on June 5., and that I have been charged foe an extra day. Bottom line, this is fraud that I request be investigated to correct this overcharge. This is my second rental in approximately a month. U-Haul was unable to fulfill my first contract from the Woodbridge, VA facility, and as a result I was supposed to receive a 50 $credit for. When that fell through I rented a two way rental from the Lorton facility, and U-Haul has yet to fulfill that 50 $credit from the contract it was unable to fulfill. This makes over 80 $now that U-Haul has overcharged me. I have 2 more trailer rentals scheduled and am starting to have serious integrity concerns with the company!

MICHAELCHARLES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

This place was spotless. The people were excellent to deal with and very helpful. I would highly recommend to anybody

kim c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky S.  |  Premières impressions 
Évaluation :
2

Considering this was an old deot store from over 40 yrs ago, I was surprised that the FLOORS were NOT replaced. Original Montgomery Wards flooring from the 1970s is what is there. The cracked and stained floors should've been replaced especially after 40+ years. Plus it is also a business deduction! P.S Great manager! She was very helpful and nice!!

Donna D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liane C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana L C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jocelyn T.  |  Premières impressions 
Évaluation :
5

Everything went smoothly and I’ll be back to move again.

Kevin S.  |  Premières impressions 
Évaluation :
5

Excellent facility,just need more outside storage that you can drive up to and unload for alot of items still rate facility a 10

JEROME W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa K.  |  Expérience générale 
Évaluation :
1

Was suppose to be ready at 2:30 and I think we didn't leave out of there til 3:40 can check photo. (Which made me loose 100 that I already paid for moving help at 3:00. Then they had no idea about my online reservation. Needed a dolly but they didn't ask which one and they gave me the utility one I needed the one for appliances. So got charged two days for a uhaul because they made me late. Then charged two days for the dolly that couldn't be used. Oh let's not forget I reserved a storage building as well. Which they didn't have ready to go. And the card to access building didn't work lol And all the info I did online I had to re do at the facility with these stupid women who seemed incapable of doing their jobs with their masks falling down their nose constantly during a pandemic.

Ashley J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori N.  |  Expérience générale 
Évaluation :
5

The staff are very helpful. The first month free is a nice perk. My only complaint is that I couldn't access my storage units after 10 pm.

Terry M.  |  Expérience générale 
Évaluation :
5

Felt safe with my household goods they could use more flat carts 2 is not enough and the mattress now do not fit on those carts other than that everything was very good

linda h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alecia G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessika S.  |  Premières impressions 
Évaluation :
5

Dana and Tyler were especially helpful throughout our 4 month rentals. I really appreciated their dedication and their friendly faces too!!

Steve O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles J.  |  Expérience générale 
Évaluation :
5

I rented a storage unit and I worked with Emily. Emily was great. She was very helpful and explained all of the terms and conditions. I was happy to do business with her.

joe z.  |  Premières impressions 
Évaluation :
5

It was nice to get 30 day free storage

theresa b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy R.  |  Expérience générale 
Évaluation :
5

Amazing

Crystal K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason p.  |  Expérience générale 
Évaluation :
5

Dana is an excellent manager and provides outstanding customer service!!!!

Kris B.  |  Premières impressions 
Évaluation :
5

Great experience

colleen t.  |  Premières impressions 
Évaluation :
1

The man who worked after Jodi left was a complete nightmare to work with. I turned the trailer in at 4:45. The guy said we're all good. He never said I had to do anything with the bill so I figured they would charge my card on file and we were done. We were unpacking our truck in the garage bay area and suddenly he tells me at 7:40 that we had to have the truck out of the bay by 7:50. There was no way possible to get it done in 10 minutes. My daughter had a severe leg injury and my back has been broken twice so I don't move fast. He promised us a lock earlier and when I asked him about it he said he would bring it once we cleared out the bay. We got it out and then he told my daughter that he wasn't going to give her a lock because we had an unpaid balance on the trailer. Then he said you get a month free storage with a lock. He also lied by telling my daughter that her swipe card key wouldn't work and she had to have the door propped open with a wooden board. That left us in danger of someone walking in off the street and doing God knows what to us. We tried the key with one of us outside and one of us inside and it worked perfectly. So he lied about that and put us in danger by telling us to not secure the building. Additionally I told him that he should have told us way ahead of time that we only had till 8pm in the garage bay and he should have told us that we had to be out. He said repeatedly that it was not his responsibility and that she told me that it was closed at 8pm. We tried to get him to call her to straighten it out and he said she was in bed sleeping. When I came outside to see him he was on the phone with her no doubt complaining about us. I was trying to explain everything to her and she was very exasperated and when I tried to tell her what he was doing she said she didn't want to argue and was very dismissive. He denied saying that he told me it wasn't his job to explain about the hours and he lied about that denying he said it. He also told my daughter that I said I would come down and straighten out the balance for the trailer. I never said that because he said we're all good when I turned the trailer in and I figured anything on the balance would be put on my card. So he lied about that too. Lie 1. He promised to give us a lock and bring it to our unit. Lie 2. He said he would give us the lock once we were out of the garage bay. And that was very poor customer service because he acted like he was going to withhold the lock until we got our stuff out. It was very manipulative and deceitful because once we got our stuff out he still refused to give it to us. It was a lie to get us to get our stuff moved quickly and he never intended to give us a lock. 3. He lied about telling us that we had to remove everything. He only said the truck had to be out, not our stuff. 4. He lied about the door needing wood to prop it open and telling my daughter that the key card wouldn't work. 5. He lied about calling his manager saying he would not do it, she was asleep, then turned around and called her to complain about us. 6. He lied about what he said to me over and over again, that it wasn't his job or responsibility to let us know what time the garage bay closed. I told his manager what he said and he said, "I didn't say that. " yes, he did. So 6 outright lies in the course of just over a half an hour. This is someone who is 100 % untrustworthy to do anything in this store. Also, Dana the manager wanted us to leave our belongings in a storage space without a lock to protect it. We left at just after 9:15 pm or so. Thhat meant our storage space would be unlocked for 45 minutes while someone had access. The access opens at 5am and the manager doesn't get in till 7am. So for an additional 2 hours our stuff would be completely unsecured. Lastly, Dana's requirement that the lock had to be "silver" was nowhere in any uhaul rules. It was insane to make that a requirement. I called uhaul management and told them what she said and they said there is no such requirement. This is by far the worst uhaul experience I've ever had. And I've had some bad ones but to be lied to repeatedly, to have a manager suggest we leave our belongings unsecured for over 2 hours, and to be told she doesn't want to argue when we're trying to bring up problems caused by her employee was very unprofessional. It has been a horrible experience and Dana's apology for not telling me about the bay closing at 8pm is not enough to undo the horrible treatment we got.

ELIZABETH F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H.  |  Premières impressions 
Évaluation :
5

Extremely clean and fantastic access

darlene g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachelle E.  |  Premières impressions 
Évaluation :
5

Your main phone center has absolutely no idea, I mean no clue on the operations of the satellite locations. The phone center makes appointments that the office cannot keep. The office and the phone center do not share the same schedule. My 7:00 AM appointment that was made by the phone center did not exist on the stores schedule. Uhaul has a real problem that's clearly under the radar. This is a huge flaw and needs investigated. The left hand has no idea what the right hand is doing.

charles a.  |  Premières impressions 
Évaluation :
5

Robert was extremely helpful in showing us how to access the facility and our space he is a great asset to your team.

William H.  |  Premières impressions 
Évaluation :
5

Pleasure to do business with the manager Dana

Dennis S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Z.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathleen s.  |  Premières impressions 
Évaluation :
5

Dana was especially helpful and courteous!!

Steve O.  |  Premières impressions 
Évaluation :
5

Dana was very helpful and friendly in getting storage all set up under a stressful time. Was very grateful for the easy and fast set up. Jessie also help answering questions and helping with the pick up of the truck. Thank you both for all your help in making this move smoother. The staff there is wonderful

jocelyn K.  |  Premières impressions 
Évaluation :
5

Merci

charles g.  |  Premières impressions 
Évaluation :
5

Dana the manager at the lower Burrell site is awesome. Excellent customer service skills!!!

Kris B.  |  Premières impressions 
Évaluation :
5

Allot easier then I expected

charles p.  |  Premières impressions 
Évaluation :
2

Agent Parricia needs retrained transaction took forever because she did not know how to use computer software. Had to resign multiple times and she had to call someone for instructions,

robert w.  |  Premières impressions 
Évaluation :
4

Professional, courteous

redeemed e.  |  Premières impressions 
Évaluation :
5

Staff was extremely helpful and units are extremely clean!

Ashley G.  |  Premières impressions 
Évaluation :
4

Judith Grzybek was required to reissue a contract for me that was originally reserved by phone receptionist. Her performance was exemplary and plaudits to her. Merci.

dave c.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page