Évaluations des clients U-Haul Moving & Storage of Lower Burrell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lower Burrell

Cote générale :

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Ashley J. | Online Move In |
Évaluation :

Was suppose to be ready at 2:30 and I think we didn’t leave out of there til 3:40 can check photo. (Which made me loose 100.00 that I already paid for moving help at 3:00. Then they had no idea about my online reservation. Needed a dolly but they didn’t ask which one and they gave me the utility one I needed the one for appliances. So got charged two days for a uhaul because they made me late. Then charged two days for the dolly that couldn’t be used. Oh let’s not forget I reserved a storage building as well. Which they didn’t have ready to go. And the card to access building didn’t work lol And all the info I did online I had to re do at the facility with these stupid women who seemed incapable of doing their jobs with their masks falling down their nose constantly during a pandemic.

Jennifer B.
Évaluation :

Le client n'a pas laissé de commentaire.

Katelyn C.
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Le client n'a pas laissé de commentaire.

Lori N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

John C.
Évaluation :

Quick easy pick up. Thanks

Terry M. | Expérience générale |
Évaluation :

The staff are very helpful. The first month free is a nice perk. My only complaint is that I couldn't access my storage units after 10 pm.

Joseph J.
Évaluation :

I turned my truck in exactly one minute before it was due, but the employee did not check it in for 13 minutes (checking the truck, etc). I ended up being charged an extra day because he didn't back time the return to when I actually returned the truck.

donna P.
Évaluation :

Le client n'a pas laissé de commentaire.

Patricia S.
Évaluation :

Le client n'a pas laissé de commentaire.

linda h. | Expérience générale |
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Felt safe with my household goods they could use more flat carts 2 is not enough and the mattress now do not fit on those carts other than that everything was very good

Richard P.
Évaluation :

Staff were very helpful and friendly.

Kenneth E.
Évaluation :

Sherri (at the Lower Burrell, PA location) was awesome - extremely helpful and friendly and had everything ready to go when I arrived to pick up the rental! She made the whole process easy, going over all of the details and rates, and I was on my way quickly.

daniel F.
Évaluation :

Le client n'a pas laissé de commentaire.

Alecia G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew B.
Évaluation :

I was scheduled to do a self pickup of the truck at 8am. When I arrived to pickup the truck the app told me I could not pickup the truck until 9am when the store opened. After calling the 1-800 number I learned this location did not put out a key for me the night before. This error resulted in my entire moving plans being pushed back over 2 hours. This to me is inexcusable.

Maryellen C.
Évaluation :

Le client n'a pas laissé de commentaire.

don S.
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Le client n'a pas laissé de commentaire.

John C.
Évaluation :

Equipment was clean and worked great

Kathryn C.
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Le client n'a pas laissé de commentaire.

Michael N.
Évaluation :

Le client n'a pas laissé de commentaire.

CAROL S.
Évaluation :

This is the second time I've used this location and I'm very pleased with it. My mother is using them in 3 days because I told her how wonderful they are.

Jessika S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Steve O. | Expérience générale |
Évaluation :

Dana and Tyler were especially helpful throughout our 4 month rentals. I really appreciated their dedication and their friendly faces too!!

jody P.
Évaluation :

Le client n'a pas laissé de commentaire.

Amanda C.
Évaluation :

The vehicle reaked of smoke. It was disgusting. I tried calling into the location I rented from 6 times after picking up vehicle and no one ever answered the phone.

SHAWN H.
Évaluation :

Le client n'a pas laissé de commentaire.

charles A.
Évaluation :

I can't think of anything.

Brian M.
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Le client n'a pas laissé de commentaire.

Harold M.
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Le client n'a pas laissé de commentaire.

jessie N.
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Le client n'a pas laissé de commentaire.

Gino M.
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Le client n'a pas laissé de commentaire.

Jeffrey M.
Évaluation :

Sales person was very knowledgeable and polite. She did a great job.

Paulina D.
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Le client n'a pas laissé de commentaire.

thomas S.
Évaluation :

Not much.....was a pleasant experience.

Jack W.
Évaluation :

Remote drop off. Not applicable.

Jason D.
Évaluation :

Le client n'a pas laissé de commentaire.

dan J.
Évaluation :

Le client n'a pas laissé de commentaire.

SARA C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Gary H.
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Le client n'a pas laissé de commentaire.

JOSEPH M.
Évaluation :

Loyalty Program?

William R.
Évaluation :

I don't know his name, but the gentleman that helps me almost every time I rent is the absolute best employee at this location and 1000 times better than any employee I have dealt with in the 20+ years of using uhaul. And I rent at least once a month. Give him a raise, a bonus, and have him teach the rest if the employees everything he does. Most of the employees at this location and all of the employees anyvwhere else I have rented from our pretty clueless. They don't know the equipment can't use the computers and are miserable. He makes my trip to uhaul take about 15 minutes each time. Everyone else makes the trip last 30 to 45 minutes.

Ryan R.
Évaluation :

I paid for a utility dolly. The representative said there was one in the truck. There was not one in there. I had to go back to the uhaul location to pick up that and furniture pads. He said he would give me 30 miles for free. I was invoiced for all mileage used. I wont use this location again.

William F.
Évaluation :

The rental truck roof leaked, and I had buckets of water in my belongings. Very disappointed. I also ran into severe weather, iI had called the office, and they said I would have a free day due to the amount of snow that was in the area. She even mentioned that they couldn't get trucks out due to the snow. When I did return my rental truck, I was charged for the additional days. Very disappointed again. Overall, I will not recommend to friends or family due to the bad service at this location and the defective rental truck - leaking roof!

Jamil B.
Évaluation :

Le client n'a pas laissé de commentaire.

Allen H.
Évaluation :

This U-haul Depot in Lower Burrell is a God send !! Have rented several pieces of equipment this past summer and alone .. Manager Dana and son Tyler do a fantastic job in getting you set up to get going . I use the online reservation process which is really easy .. All you do is make set up an Account pick your truck or trailer and when you show up , it's ready to go! They have alot of trucks to pick from.. They also have a large inside storage area, too. Their location is easy to find just past the from Hillcrest Shopping Center ... If you ever need a truck , trailer or storage , this is the place to go!! God Bless, Keith..

Terri M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Alexis C.
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Le client n'a pas laissé de commentaire.

thomas R.
Évaluation :

Talked to Tyler to set up the reservation and he made sure the truck was was there for me. Very friendly, and great service as well as clean trucks.

Charles J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

MICHELLE N.
Évaluation :

Tyler gave some good advice, and overall great service.

Richard M.
Évaluation :

Friendly staff, clean trucks, great service!

Greg R.
Évaluation :

Nothing needs done to improve in my opinion! The young man who connected my trailer did an exemplary job of explaining the connections and double checked for safety ! I am a former life long CDL driver and I was impressed with his explanation of the hydraulic emergency brake on the trailer .Very nice trailer,by the way! 6 by 12

Chelsea S.
Évaluation :

Tyler was nice and respectful. 10/10 would come back!

joe z. | Premières impressions |
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I rented a storage unit and I worked with Emily. Emily was great. She was very helpful and explained all of the terms and conditions. I was happy to do business with her.

Judy H.
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Emily was very kind and service was great

Michelle S.
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Good fast service

Richard N.
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Le client n'a pas laissé de commentaire.

Donald G.
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Very pleasant experience, Tyler was very helpful with figuring out a uhaul truck size for me and it worked perfectly. Definetly coming back!

Ryan F.
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Nothing the employee Tyler was very helpful with all my questions and was able to get me in and out really quick

carl K.
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I had no problems at all, change nothing!

BARBARA A.
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Le client n'a pas laissé de commentaire.

theresa b. | Expérience générale |
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It was nice to get 30 day free storage

Ronald R.
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Le client n'a pas laissé de commentaire.

Nancy R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Cheryl V.
Évaluation :

Very happy with this first time experience renting a vehicle from U-Haul.

KEVIN S.
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Le client n'a pas laissé de commentaire.

Timothy G.
Évaluation :

All good

Bernard P.
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Le client n'a pas laissé de commentaire.

thomas G.
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Le client n'a pas laissé de commentaire.

KELLEY K.
Évaluation :

I was in the store waiting 10 minutes could not find a worked there was a lady behind me waiting and when the worker finally came from the back she walked right past me took care of the lady behind me I had to speak loudly to get her attention and when I did she was rude

CHARLES B.
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We placed cloth baskets in the back and they got dirty, didn't think we needed to lay something down on the floor.

john B.
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Le client n'a pas laissé de commentaire.

Bonnie M.
Évaluation :

Make sure your associates are better trained in customer service. I was not happy with the way I was treated when I returned the vehicle.

Margaret A.
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Le client n'a pas laissé de commentaire.

David M.
Évaluation :

Everything went well. Very Satisfied.

phil C.
Évaluation :

Don't charge them twice.

Andrew P.
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Le client n'a pas laissé de commentaire.

Crystal K. | Online Move In |
Évaluation :

Amazing

Todd R.
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Le client n'a pas laissé de commentaire.

kenneth P.
Évaluation :

Your employees at Lower Burrell are really taking care of us. I don't mean just the Putzlocker family but everyone who walks through those doors. They are a pleasure and the place is impeccable. I have lived in Lower Burrell for 67 years and it is wonderful to see your company take care of a place and make our city beautiful. Kudos to you and your employees.

Ron F.
Évaluation :

I've never rented a truck before, where they just hand you a set of keys and say that they don't know which van it IS..you just have to go check them until you find it.

Josh M.
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Le client n'a pas laissé de commentaire.

William Y.
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Le client n'a pas laissé de commentaire.

Demaree A.
Évaluation :

All went well...Friendly employees..

Frank G.
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Le client n'a pas laissé de commentaire.

ronald L.
Évaluation :

the woman who ran the desk was kind enough but very disorganized. we have rented from here before and that seems to be her MO took way too long to get out of there. apparently having the app and applying online doesn't work with that rental site.

Ryan K.
Évaluation :

Le client n'a pas laissé de commentaire.

jason p. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kris B. | Premières impressions |
Évaluation :

Dana is an excellent manager and provides outstanding customer service!!!!

Patty C.
Évaluation :

I was overcharged, I went almost 10 miles than expected my money was not refunded.

eric C.
Évaluation :

Le client n'a pas laissé de commentaire.

colleen t. | Premières impressions |
Évaluation :

Great experience

lisa F.
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Le client n'a pas laissé de commentaire.

Anthony L.
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Le client n'a pas laissé de commentaire.

Stan B.
Évaluation :

Fast friendly service

John H.
Évaluation :

Store is under staffed. Only one girl working there when I picked the trailer up. Couldn't find anybody when I returned it. Finally found someone out in the lot working on a truck and told him that I was returning the trailer.

Robert T.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL H.
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Le client n'a pas laissé de commentaire.

Charay Y.
Évaluation :

Le client n'a pas laissé de commentaire.

ELIZABETH F. | Premières impressions |
Évaluation :

The man who worked after Jodi left was a complete nightmare to work with. I turned the trailer in at 4:45. The guy said we're all good. He never said I had to do anything with the bill so I figured they would charge my card on file and we were done. We were unpacking our truck in the garage bay area and suddenly he tells me at 7:40 that we had to have the truck out of the bay by 7:50. There was no way possible to get it done in 10 minutes. My daughter had a severe leg injury and my back has been broken twice so I don't move fast. He promised us a lock earlier and when I asked him about it he said he would bring it once we cleared out the bay. We got it out and then he told my daughter that he wasn't going to give her a lock because we had an unpaid balance on the trailer. Then he said you get a month free storage with a lock. He also lied by telling my daughter that her swipe card key wouldn't work and she had to have the door propped open with a wooden board. That left us in danger of someone walking in off the street and doing God knows what to us. We tried the key with one of us outside and one of us inside and it worked perfectly. So he lied about that and put us in danger by telling us to not secure the building. Additionally I told him that he should have told us way ahead of time that we only had till 8pm in the garage bay and he should have told us that we had to be out. He said repeatedly that it was not his responsibility and that she told me that it was closed at 8pm. We tried to get him to call her to straighten it out and he said she was in bed sleeping. When I came outside to see him he was on the phone with her no doubt complaining about us. I was trying to explain everything to her and she was very exasperated and when I tried to tell her what he was doing she said she didn't want to argue and was very dismissive. He denied saying that he told me it wasn't his job to explain about the hours and he lied about that denying he said it. He also told my daughter that I said I would come down and straighten out the balance for the trailer. I never said that because he said we're all good when I turned the trailer in and I figured anything on the balance would be put on my card. So he lied about that too. Lie 1. He promised to give us a lock and bring it to our unit. Lie 2. He said he would give us the lock once we were out of the garage bay. And that was very poor customer service because he acted like he was going to withhold the lock until we got our stuff out. It was very manipulative and deceitful because once we got our stuff out he still refused to give it to us. It was a lie to get us to get our stuff moved quickly and he never intended to give us a lock. 3. He lied about telling us that we had to remove everything. He only said the truck had to be out, not our stuff. 4. He lied about the door needing wood to prop it open and telling my daughter that the key card wouldn't work. 5. He lied about calling his manager saying he would not do it, she was asleep, then turned around and called her to complain about us. 6. He lied about what he said to me over and over again, that it wasn't his job or responsibility to let us know what time the garage bay closed. I told his manager what he said and he said, "I didn't say that. " yes, he did. So 6 outright lies in the course of just over a half an hour. This is someone who is 100% untrustworthy to do anything in this store. Also, Dana the manager wanted us to leave our belongings in a storage space without a lock to protect it. We left at just after 9:15 pm or so. Thhat meant our storage space would be unlocked for 45 minutes while someone had access. The access opens at 5am and the manager doesn't get in till 7am. So for an additional 2 hours our stuff would be completely unsecured. Lastly, Dana's requirement that the lock had to be "silver" was nowhere in any uhaul rules. It was insane to make that a requirement. I called uhaul management and told them what she said and they said there is no such requirement. This is by far the worst uhaul experience I've ever had. And I've had some bad ones but to be lied to repeatedly, to have a manager suggest we leave our belongings unsecured for over 2 hours, and to be told she doesn't want to argue when we're trying to bring up problems caused by her employee was very unprofessional. It has been a horrible experience and Dana's apology for not telling me about the bay closing at 8pm is not enough to undo the horrible treatment we got.

ivanov N.
Évaluation :

Le client n'a pas laissé de commentaire.

denise M.
Évaluation :

Le client n'a pas laissé de commentaire.

William R.
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Le client n'a pas laissé de commentaire.

patricia C.
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Le client n'a pas laissé de commentaire.

Victoria S.
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Le client n'a pas laissé de commentaire.

Lee B.
Évaluation :

Le client n'a pas laissé de commentaire.

Dana N.
Évaluation :

KEEP HIRING AWESOME PEOPLE LIKE DANA, YOUR EMPLOYEE AT THE LOWER BURRELL LOCATION, SHE'S THE BEST!! 👍🏾

Warren J.
Évaluation :

Le client n'a pas laissé de commentaire.

Bruce B.
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Le client n'a pas laissé de commentaire.

joan G.
Évaluation :

Dana was great to work with

Allen Keith H.
Évaluation :

Hello UHaul.. I think you can be really proud of your Lower Burrell, Pa location , run by Manager Dana.. This is a very clean and well organized and even the layout is spacious and attractive.. Dana and crew work hard to keep this store beautiful and busy !! God Bless you U Haul and Manager Dana!! This is something that Lower Burrell has needed in the empty Montgomery Wards/JC Penny's plaza for a long time. If someone else could move into the old JC Penney next door. That would be a fantastic beautiful plaza!! Ps.. When you drive past Dana's Store , the trucks and Storage are definitely eye catchers. It is always interesting to see what equipment is there! If my wife Tammy and I need any moving trucks or trailers we go to Lower Burrell. We have rented trucks and a two different sized trailers.. The one big trailer with the ramp is an often rental, used to move our large John Deer lawn and garden tractor.. The trailer 6x12 is a beast ! All of your equipment is awesome!! God Bless, Keith..

Leaann P.
Évaluation :

Have more than one person working on a weekend

rebecca S.
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle W.
Évaluation :

Le client n'a pas laissé de commentaire.

David K.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Brian R.
Évaluation :

Le client n'a pas laissé de commentaire.

John L.
Évaluation :

The pickup process was smooth; however, the cab of the truck was dirty. Thankfully I had my lysol wipes with me. The truck ran well and fulfilled our needs. The return process was an issue. We returned the truck at approximately 2:40 pm on a Monday. There were no employees to be found. I waited appoximately 5 minutes before one finally appeared. I told him I was returning my truck. He said fine, leave the keys. When I asked about finalizing the mileage/bill he said "I don't have time to help you. I'll send you an email." So much for cusomer service!

darlene g. | Premières impressions |
Évaluation :

Extremely clean and fantastic access

darlene g. | Expérience générale |
Évaluation :

Love the staff.... very friendly and accommodating.

david K.
Évaluation :

Le client n'a pas laissé de commentaire.

Rachelle E. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

charles a. | Premières impressions |
Évaluation :

Your main phone center has absolutely no idea, I mean no clue on the operations of the satellite locations. The phone center makes appointments that the office cannot keep. The office and the phone center do not share the same schedule. My 7:00 AM appointment that was made by the phone center did not exist on the stores schedule. Uhaul has a real problem that's clearly under the radar. This is a huge flaw and needs investigated. The left hand has no idea what the right hand is doing.

William H. | Premières impressions |
Évaluation :

Robert was extremely helpful in showing us how to access the facility and our space he is a great asset to your team.

Dennis S. | Premières impressions |
Évaluation :

Pleasure to do business with the manager Dana

Kelly Z. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

David H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

kathleen s. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Steve O. | Premières impressions |
Évaluation :

Dana was especially helpful and courteous!!

Sandra L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

jocelyn K. | Premières impressions |
Évaluation :

Dana was very helpful and friendly in getting storage all set up under a stressful time. Was very grateful for the easy and fast set up. Jessie also help answering questions and helping with the pick up of the truck. Thank you both for all your help in making this move smoother. The staff there is wonderful

CYNTHIA J. | Expérience générale |
Évaluation :

The only concern was we needed to access the large area for loading and was originally told it would be available til 7. We arrived at 5:50pm and gentleman came and told us he was locking the door in 5 mins and had to use small door which wouldnt work for us because we had large furniture to load. Asked for at least 15 mins but we had to come back next day.

charles g. | Premières impressions |
Évaluation :

Thank you

Timothy W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kris B. | Premières impressions |
Évaluation :

Dana the manager at the lower Burrell site is awesome. Excellent customer service skills!!!

lisa z. | Premières impressions |
Évaluation :

The young lady that took care of my daughter and I was very professional and caring

JOHN B. | Expérience générale |
Évaluation :

The staff was extremely helpful

JOHN B. | Premières impressions |
Évaluation :

Very helpful and friendly to deal with.

sissie p. | Expérience générale |
Évaluation :

I was with your employee to emptying the storage Around 11.1.2019 when lock was removed. Several Responses to notices for another rent payment went unanswered Until the one on 25th.

tara j. | Expérience générale |
Évaluation :

Great place to keep your stuff! The staff is helpful for the most part! I would recommend storing your stuff here!

Ronald W. | Expérience générale |
Évaluation :

Very happy with the storage facility. Clean and well maintained. Loading dock access is a life saver.

John K. | Expérience générale |
Évaluation :

Great staff and facilities!

Steven A. | Expérience générale |
Évaluation :

Place is a good addition to lower burrell

JOE M. | Premières impressions |
Évaluation :

prompt service, staff was considerate to my rental needs. will be back for future rental needs

Joshua S. | Expérience générale |
Évaluation :

Staff was the best part. They were always friendly and helpful. If I ever need a storage unit again, I will definitely be back.

charles p. | Premières impressions |
Évaluation :

Allot easier then I expected

Michael B. | Expérience générale |
Évaluation :

Xxxxxx

CHARON W. | Expérience générale |
Évaluation :

Everything was great. Staff were very friendly.

Bill F. | Premières impressions |
Évaluation :

For a new facility I highly recommend them they are all working to make sure they for fill all of the clients needs. I think U-Haul management has made a great selection in employees.

Jennifer R. | Expérience générale |
Évaluation :

.

robert w. | Premières impressions |
Évaluation :

Agent Parricia needs retrained transaction took forever because she did not know how to use computer software. Had to resign multiple times and she had to call someone for instructions,

Robert R. | Expérience générale |
Évaluation :

Everything was great. All employees were very helpful at all times. They went above and beyond what was anticipated. Thank you all!

redeemed e. | Premières impressions |
Évaluation :

Professional, courteous

Ashley G. | Premières impressions |
Évaluation :

Staff was extremely helpful and units are extremely clean!

dave c. | Premières impressions |
Évaluation :

Judith Grzybek was required to reissue a contract for me that was originally reserved by phone receptionist. Her performance was exemplary and plaudits to her. Thank you!

Agia M. | Expérience générale |
Évaluation :

this facility and the staff were amazing. Definitely would recommend this site to friends and family.

anne s. | Expérience générale |
Évaluation :

Overall experience was 5 star especially with the staff they are excellent. My only comment for improving the facility would be to finish the flooring for a smooth ride to keep cart loads from shiftin

Angela H. | Expérience générale |
Évaluation :

Great service, Michelle was awesome!

anne s. | Premières impressions |
Évaluation :

Very helpful and accommating staff

Marion G. | Expérience générale |
Évaluation :

Very well satisfied with the condition of my belongings everything was in good shape,nothing broken or damaged in any way. Would use Uhaul Ubox in the future.

Non reviews have been submitted for this location.

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