Customer Reviews for U-Haul Moving & Storage of Lower Greenville

Évaluation :

5

Easy rental and a clear contract Thank you

Évaluation :

5

Good services

Évaluation :

5

Everything was perfect I was able to pick up the same day with very short notice. They have plenty of inventory on trucks, and trailers. Thanks I will be back for another project soon.

Évaluation :

5

👍 👍 👍

Évaluation :

5

Clean van, newer condition, helpful folks

Évaluation :

5

Nothing. great customer friendly , clean and helpful

Évaluation :

5

Great location and customer service!

Évaluation :

5

My son and I had a great pick up experience. He has special needs and the U Haul agent was so kind and helpful.

Évaluation :

5

Clean up the oil in the back of the van

Évaluation :

1

You charged me rental for 3 days on the vehicle, furniture dolly, and furniture pads. I rented the truck for 2 days, but when I returned the truck it was logged in 10 minutes after the 48 hour rental period was up. So you charged me for an additional full day. Next time I need a moving van I'll use Penske.

Évaluation :

5

Non

Évaluation :

4

Personnel were very helpful

Évaluation :

5

Great staff and great attitude

Évaluation :

2

Staff grumpy appeared disinterested

Évaluation :

5

Customer service was fast, easy and efficient. Would definitely use again.

Évaluation :

5

Van neede some interior work but it was perfect for us

Évaluation :

5

Nothing!.My experience was quick and easy.

Évaluation :

5

Everyone super nice Super professional ! Great Job! Thanks

Évaluation :

5

Customer service was great it was a line but it was worth the wait.

Évaluation :

3

Website doesn't work for return. Waiting to see chargers as they may be inaccurate, late night check in did not work.

Évaluation :

3

Just make sure to not give out an over night truck with a lock; almost took an hour to get the code to unlock.

Évaluation :

5

Gentleman assisting us went above and beyond for us! Would recommend this location to everyone!

Évaluation :

4

Thank you for a job well done.

Évaluation :

5

The 24/7 portal you push people into just doesn't work properly. When using it, it constantly times out, boots me back to "your session ended," won't function properly when needing to upload the endless photos requested. It took me 30 minutes to try to return a truck, and it never worked. I had to give up. I am so happy that your staff is there in person. Please don't keep pointing people to your "great time saving" online portal when it is so frustrating and in my case, impossible to use. Thank goodness your on-site people are so great.

Évaluation :

1

I drive less than seven miles (I noted on the odometer). I replaced 1,5 gallons of fuel before returning. I explained this to the employee who processed the return and handed over my gas receipt. He told me I could leave and that I would receive an email receipt. When I received the receipt, I had been charged for two gallons of fuel. I emailed the location to complain but never heard back. This was either intentional fraud on the locations part or bad customer service because they failed to reply to my complaint. I guess that I will have to go to Penske for my next need.

Évaluation :

2

First of all, I was told that there was half of a tank of gas. There was less than a quarter of a tank. I have a picture of the fuel gauge after leaving their location as I was four blocks away. Secondly the passenger door would not close properly ... in fact it would swing open at times. And finally after I mentioned the issue with the gas level being not what I was told ... the attendant said something to the effect that it happens all the time.

Évaluation :

5

This is one of the most helpful UHaul locations. I have been back many times.

Évaluation :

4

Don't wait 2 weeks after the ordered equipment and but a couple days before the use dat to notify the renter that it's not available. Also don't schedule prepaid movers the day before the scheduled move date that displaces the original customer without notice or an effort to have a replacement in place. The overall experience for someone depending on your service was terrible. I've used your products and services many times in the past and never had so much go wrong.

Évaluation :

5

I retired the vehicle with more fuel than I started. The app asks for pictures but I didn't know it would not accept a photo I had already taken, I would ask a partial Br provided for the runaround and additional driving encountered on my pickup.

Évaluation :

1

The owner assisted me, and he was with an attitude. I'd even say rude. Told me they gave no 9 available, and I went online was able to make a reservation. I came back to pick up equipment and the owner was looking at me pissed. Like I take something away from him. Unpleasant experience.

Évaluation :

5

Staff was amazing

Évaluation :

5

Thank you to Anthony, Wade, and Jerry!

Évaluation :

4

After hour should have a way for customers to give a time when truck has been returned. My contract was gave me to 7 PM to return. The truck was returned at 6:20 PM. I was charged a late fee because the place closed at 5:00 PM.

Évaluation :

5

Friendly staffs

Évaluation :

2

There was animal feces in the U-haul truck. We were given an auto transport that was reported stolen. We were notified 1 hour after we picked it up. I already detached the auto transport and began loading the U-haul. Although I was granted a refund it set me back with the movers and I had to pay an extra hour to the movers. The 2nd auto transport I got the tire popped 30miles into our 900 mile trip.

Évaluation :

5

It was a great experience

Évaluation :

5

Nothing Everything went smooth great staff the young lady was very friendly and professional thank you for the great service.

Évaluation :

5

Keep doing what you doing

Évaluation :

5

I have used this location for over 30 years. that are aways knowledgeable, friendly, and willing to help.

Évaluation :

3

In preparation for my reservation, I downloaded the app for easy pick up and drop off. However the app never worked. I had to wait on someone in the office to prepare my reservation, and upon return after hours, the app did not work, nor did the link i was sent, and therefore I was charged a fee solely due to a site mishap.

Évaluation :

1

At drop off, there was no place to park truck, as all the others were crowded in there. I tried to drop it off at another location but they said it was full, which it wasn't compared to the one I finally dropped it off at. Again, wasted gas and mileage. Drop off wasn't clearly labeled and had to walk around in the dark trying to find it.

Évaluation :

5

They did a great job of accommodating spur of the moment for a reasonable price.

Évaluation :

5

This location always provides exceptional customer service. Instead of making excuses and preventing business, they figure out a way to help you if it is at all possible. Jerry got me a truck for a few hours in a pinch midday on a Friday. By the time you're done signing the contract the gentleman already has the truck waiting running with the air condition on and ready to hand you a key. Keep up the good work guys.

Évaluation :

5

Ask me for the overall uhaul experience as well, not just about the location.

Évaluation :

4

The staff was very friendly and helpful.

Évaluation :

4

The lot was very full for after hours drop off.

Évaluation :

5

Staff was very friendly and helpful.

Évaluation :

1

I called on Sunday A.M. to make a reservation for a van and storage. I received the reservation and when to church. I came back from church and wnet to the Greenville location to get van and storage to use between the hours of 1:00 P.M. and 5:00 P.M. No, the man at the desk took one hour to complet the transaction. Not one time during the one hour did he tell me, "Oh by the way, this storage is on the fourth floor." I took van at now 3:30 P.M. and went to my garage to load over 60 one gallon cans and at least 4 Five gallon drums of paints. I came back to the Greenville location at around 3:45 P.M. and then I was told by the attendant outside that the storage was on the fourth floor. I had to take the cans of paint an place them at my home on the front porch and sidewalk because of the hour of the day, now 4:00 P.M. I am seventy-two and cannot load these items upstairs which is what I was directed to do. When I complained inside, one of the men remarked, "Well, if you had been nice about this, we would have helped you." I believe that you have a business run by fools. My $19,95 van rental cost me almost $90 with all your charges of fraud and fees. I will never use your company again. I will never fail to discourage others from using your crazy and fradulent business.

Évaluation :

1

I had a terrible experience.. This was a waste of my time and money and it was misersble.

Évaluation :

5

This location is great. All of the staff are amazing, friendly, and knowledgeable. They go out of their way to make sure you have everything you need and are incredibly accommodating. This particular storage unit is great because you have to go through the office to access it so it is incredibly safe. I was on the bottom level so even in the 100 degree Texas summer my items were still nice and cool. I would 100 % recommended.

Évaluation :

5

Dealing with, Mr. Ryan A. Dressler, GM was easy and a pleasure. Mr. Dressler made me feel like part of the U-Haul family, ever so comfortable and he was especially accommodating to the difficulties I was having. Mr. Dressler walked me into resolving and he was especially easy to talk with. Mr. Dressler should hold seminars with other U-Haul managers on how to address customers... especially some other's I have had the displeasure to deal with...

Évaluation :

5

Absolutely satisfied

Évaluation :

5

Everyone was extremely helpful!!

Évaluation :

5

A pleasure to deal with! Great service!

Évaluation :

5

Wade made sure that we were comfortable and that everything fit in the storage the storage facility was clean the staff is amazing and helpful

Évaluation :

5

It was amazing they helped so much they backed in my trailer and assisted with unloading the trailer

Évaluation :

2

I was told that I would be getting a credit for the month of May (I closed my account on 5/2) and never received the credit. Horrible customer service. I will never rent from a Uhaul storage facility ever again.

Évaluation :

5

The crew at U-Haul are excellent!

Évaluation :

5

Great staff

Évaluation :

5

The guys at the station were awesome. They helped me get close to the storage unit and park the trailer in a very beneficial location for easy access. They were professional and friendly! Best service

Évaluation :

5

The young ladies that are working there were very helpful to me as a matter of fact more helpful than most men that have worked there and they work alot of other duties very friendly rent too high!!!!

Évaluation :

1

Staff is great; facility is shoddy.

Évaluation :

5

Everyone at this facility was great! Specially Edgar(he made me and my family feel welcome to Dallas Texas!) Anthony also went out of his way to make sure we were completely satisfied! Kudos!

Évaluation :

5

Edgar does an awesome job. Very knowledgeable and hard worker.

Évaluation :

5

Bien

Évaluation :

3

People working the counter were friendly and helpful.

Évaluation :

5

Great experience in both picking up the U-Box and dropping off.

Évaluation :

5

Great !