Customer Reviews for U-Haul Moving & Storage of Lower Greenville

8 438 évaluations

1616 Greenville Ave   Dallas, TX 75206
(On the corner of Greenville and Ross)

(214) 823-5830

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(214) 823-5830

1616 Greenville Ave
Dallas, TX 75206
(On the corner of Greenville and Ross)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly G. 
Évaluation :
5

Easy rental and a clear contract Thank you

philippe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor B. 
Évaluation :
5

Good services

emilio M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iain S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY O. 
Évaluation :
5

Everything was perfect I was able to pick up the same day with very short notice. They have plenty of inventory on trucks, and trailers. Thanks I will be back for another project soon.

JIMMY M. 
Évaluation :
5

👍 👍 👍

Rollow L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Issac B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel A. 
Évaluation :
5

Clean van, newer condition, helpful folks

Francis V. 
Évaluation :
5

Nothing. great customer friendly , clean and helpful

Vivian H. 
Évaluation :
5

Great location and customer service!

Merlin G. 
Évaluation :
5

My son and I had a great pick up experience. He has special needs and the U Haul agent was so kind and helpful.

Connie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Izella R. 
Évaluation :
5

Clean up the oil in the back of the van

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

W O. 
Évaluation :
1

You charged me rental for 3 days on the vehicle, furniture dolly, and furniture pads. I rented the truck for 2 days, but when I returned the truck it was logged in 10 minutes after the 48 hour rental period was up. So you charged me for an additional full day. Next time I need a moving van I'll use Penske.

Raymond G. 
Évaluation :
5

Non

MARTIN G. 
Évaluation :
4

Personnel were very helpful

BOB A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenny B. 
Évaluation :
5

Great staff and great attitude

Armando R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory A. 
Évaluation :
2

Staff grumpy appeared disinterested

Philip E. 
Évaluation :
5

Customer service was fast, easy and efficient. Would definitely use again.

Sally B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
5

Van neede some interior work but it was perfect for us

Nancy M. 
Évaluation :
5

Nothing!.My experience was quick and easy.

Olivia B. 
Évaluation :
5

Everyone super nice Super professional ! Great Job! Thanks

Robert K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YIDENEKACHEW S. 
Évaluation :
5

Customer service was great it was a line but it was worth the wait.

Demetria K. 
Évaluation :
3

Website doesn't work for return. Waiting to see chargers as they may be inaccurate, late night check in did not work.

emily M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn H. 
Évaluation :
3

Just make sure to not give out an over night truck with a lock; almost took an hour to get the code to unlock.

Luke V. 
Évaluation :
5

Gentleman assisting us went above and beyond for us! Would recommend this location to everyone!

Sergio G. 
Évaluation :
4

Thank you for a job well done.

Ray R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derrick P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Herbert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey S. 
Évaluation :
5

The 24/7 portal you push people into just doesn't work properly. When using it, it constantly times out, boots me back to "your session ended," won't function properly when needing to upload the endless photos requested. It took me 30 minutes to try to return a truck, and it never worked. I had to give up. I am so happy that your staff is there in person. Please don't keep pointing people to your "great time saving" online portal when it is so frustrating and in my case, impossible to use. Thank goodness your on-site people are so great.

James S. 
Évaluation :
1

I drive less than seven miles (I noted on the odometer). I replaced 1,5 gallons of fuel before returning. I explained this to the employee who processed the return and handed over my gas receipt. He told me I could leave and that I would receive an email receipt. When I received the receipt, I had been charged for two gallons of fuel. I emailed the location to complain but never heard back. This was either intentional fraud on the locations part or bad customer service because they failed to reply to my complaint. I guess that I will have to go to Penske for my next need.

Peter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED D. 
Évaluation :
2

First of all, I was told that there was half of a tank of gas. There was less than a quarter of a tank. I have a picture of the fuel gauge after leaving their location as I was four blocks away. Secondly the passenger door would not close properly ... in fact it would swing open at times. And finally after I mentioned the issue with the gas level being not what I was told ... the attendant said something to the effect that it happens all the time.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew W. 
Évaluation :
5

This is one of the most helpful UHaul locations. I have been back many times.

Alan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina M. 
Évaluation :
4

Don't wait 2 weeks after the ordered equipment and but a couple days before the use dat to notify the renter that it's not available. Also don't schedule prepaid movers the day before the scheduled move date that displaces the original customer without notice or an effort to have a replacement in place. The overall experience for someone depending on your service was terrible. I've used your products and services many times in the past and never had so much go wrong.

Donald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric W. 
Évaluation :
5

I retired the vehicle with more fuel than I started. The app asks for pictures but I didn't know it would not accept a photo I had already taken, I would ask a partial Br provided for the runaround and additional driving encountered on my pickup.

Robert L. 
Évaluation :
1

The owner assisted me, and he was with an attitude. I'd even say rude. Told me they gave no 9 available, and I went online was able to make a reservation. I came back to pick up equipment and the owner was looking at me pissed. Like I take something away from him. Unpleasant experience.

Maksym S. 
Évaluation :
5

Staff was amazing

Benjamin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHENON NICOLE T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
5

Thank you to Anthony, Wade, and Jerry!

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARACELI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE H. 
Évaluation :
4

After hour should have a way for customers to give a time when truck has been returned. My contract was gave me to 7 PM to return. The truck was returned at 6:20 PM. I was charged a late fee because the place closed at 5:00 PM.

linda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIS M. 
Évaluation :
5

Friendly staffs

Amjad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandler B. 
Évaluation :
2

There was animal feces in the U-haul truck. We were given an auto transport that was reported stolen. We were notified 1 hour after we picked it up. I already detached the auto transport and began loading the U-haul. Although I was granted a refund it set me back with the movers and I had to pay an extra hour to the movers. The 2nd auto transport I got the tire popped 30miles into our 900 mile trip.

Nicholas R. 
Évaluation :
5

It was a great experience

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tory Y. 
Évaluation :
5

Nothing Everything went smooth great staff the young lady was very friendly and professional thank you for the great service.

della G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto G. 
Évaluation :
5

Keep doing what you doing

Felicia W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dilan P. 
Évaluation :
5

I have used this location for over 30 years. that are aways knowledgeable, friendly, and willing to help.

Ernest D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Abumere I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enos T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT C.  |  Premières impressions 
Évaluation :
3

In preparation for my reservation, I downloaded the app for easy pick up and drop off. However the app never worked. I had to wait on someone in the office to prepare my reservation, and upon return after hours, the app did not work, nor did the link i was sent, and therefore I was charged a fee solely due to a site mishap.

NICHOLAS M. 
Évaluation :
1

At drop off, there was no place to park truck, as all the others were crowded in there. I tried to drop it off at another location but they said it was full, which it wasn't compared to the one I finally dropped it off at. Again, wasted gas and mileage. Drop off wasn't clearly labeled and had to walk around in the dark trying to find it.

Elizabeth C. 
Évaluation :
5

They did a great job of accommodating spur of the moment for a reasonable price.

lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alesia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erick H. 
Évaluation :
5

This location always provides exceptional customer service. Instead of making excuses and preventing business, they figure out a way to help you if it is at all possible. Jerry got me a truck for a few hours in a pinch midday on a Friday. By the time you're done signing the contract the gentleman already has the truck waiting running with the air condition on and ready to hand you a key. Keep up the good work guys.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ales H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mohamad Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
5

Ask me for the overall uhaul experience as well, not just about the location.

Hurturk Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BHARATH R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fabian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cerrita M. 
Évaluation :
4

The staff was very friendly and helpful.

Gregg M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derika B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristel P. 
Évaluation :
4

The lot was very full for after hours drop off.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

linda C. 
Évaluation :
5

Staff was very friendly and helpful.

Wanda A.  |  Expérience générale 
Évaluation :
1

I called on Sunday A.M. to make a reservation for a van and storage. I received the reservation and when to church. I came back from church and wnet to the Greenville location to get van and storage to use between the hours of 1:00 P.M. and 5:00 P.M. No, the man at the desk took one hour to complet the transaction. Not one time during the one hour did he tell me, "Oh by the way, this storage is on the fourth floor." I took van at now 3:30 P.M. and went to my garage to load over 60 one gallon cans and at least 4 Five gallon drums of paints. I came back to the Greenville location at around 3:45 P.M. and then I was told by the attendant outside that the storage was on the fourth floor. I had to take the cans of paint an place them at my home on the front porch and sidewalk because of the hour of the day, now 4:00 P.M. I am seventy-two and cannot load these items upstairs which is what I was directed to do. When I complained inside, one of the men remarked, "Well, if you had been nice about this, we would have helped you." I believe that you have a business run by fools. My $19,95 van rental cost me almost $90 with all your charges of fraud and fees. I will never use your company again. I will never fail to discourage others from using your crazy and fradulent business.

CHERYL H.  |  Expérience générale 
Évaluation :
1

I had a terrible experience.. This was a waste of my time and money and it was misersble.

CHERYL H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FESTUS W.  |  Premières impressions 
Évaluation :
5

This location is great. All of the staff are amazing, friendly, and knowledgeable. They go out of their way to make sure you have everything you need and are incredibly accommodating. This particular storage unit is great because you have to go through the office to access it so it is incredibly safe. I was on the bottom level so even in the 100 degree Texas summer my items were still nice and cool. I would 100 % recommended.

CHRISTA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHASIDY C.  |  Expérience générale 
Évaluation :
5

Dealing with, Mr. Ryan A. Dressler, GM was easy and a pleasure. Mr. Dressler made me feel like part of the U-Haul family, ever so comfortable and he was especially accommodating to the difficulties I was having. Mr. Dressler walked me into resolving and he was especially easy to talk with. Mr. Dressler should hold seminars with other U-Haul managers on how to address customers... especially some other's I have had the displeasure to deal with...

Virginia P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN W.  |  Expérience générale 
Évaluation :
5

Absolutely satisfied

daniel d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CANDICE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma R.  |  Expérience générale 
Évaluation :
5

Everyone was extremely helpful!!

CHASIDY C.  |  Premières impressions 
Évaluation :
5

A pleasure to deal with! Great service!

Gary S.  |  Expérience générale 
Évaluation :
5

Wade made sure that we were comfortable and that everything fit in the storage the storage facility was clean the staff is amazing and helpful

Lashawanda P.  |  Expérience générale 
Évaluation :
5

It was amazing they helped so much they backed in my trailer and assisted with unloading the trailer

Lashawanda P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lexie W.  |  Premières impressions 
Évaluation :
2

I was told that I would be getting a credit for the month of May (I closed my account on 5/2) and never received the credit. Horrible customer service. I will never rent from a Uhaul storage facility ever again.

sarah c.  |  Expérience générale 
Évaluation :
5

The crew at U-Haul are excellent!

Jessie S.  |  Expérience générale 
Évaluation :
5

Great staff

Jennifer t.  |  Premières impressions 
Évaluation :
5

The guys at the station were awesome. They helped me get close to the storage unit and park the trailer in a very beneficial location for easy access. They were professional and friendly! Best service

Jessie S.  |  Premières impressions 
Évaluation :
5

The young ladies that are working there were very helpful to me as a matter of fact more helpful than most men that have worked there and they work alot of other duties very friendly rent too high!!!!

manuela p.  |  Expérience générale 
Évaluation :
1

Staff is great; facility is shoddy.

Mauri Q.  |  Expérience générale 
Évaluation :
5

Everyone at this facility was great! Specially Edgar(he made me and my family feel welcome to Dallas Texas!) Anthony also went out of his way to make sure we were completely satisfied! Kudos!

VOVVY L.  |  Expérience générale 
Évaluation :
5

Edgar does an awesome job. Very knowledgeable and hard worker.

Arthur h.  |  Expérience générale 
Évaluation :
5

Bien

Jagadish M.  |  Expérience générale 
Évaluation :
3

People working the counter were friendly and helpful.

James W.  |  Expérience générale 
Évaluation :
5

Great experience in both picking up the U-Box and dropping off.

Stephen W.  |  Expérience générale 
Évaluation :
5

Great !

Quiera B.  |  Expérience générale 
Évaluation :
1

I've never left a negative feedback. U-Box arrived early but I received no call/email. When I called I was placed on hold for an hr and transferred back and forth. Not pleased with our experience.

Teri h.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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