The truck left rocks and debris in it from previous renter, the person in charge ask me if i wanted it to be cleaned. I agreed not to have it cleaned. And drove it away. Probably ought hire better cleanup people. Check out and check in excellent.
Kenneth R.Customer Reviews for U-Haul Moving & Storage of Lower Greenville
Testimonials From Recent Customers
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Real rough touch. Ran hard. We kept it for an extra 2 days which was suppose to be only 50 each day then today theybtried to hit my card for 420 dollars on top of the 100 I already spent. So if that's how they do business I don't recommend them!!!! B
Lucia A.Nothing, everything went smooth.
Grant G.Deborah was beyond amazing and because of her I did not want to leave but I'll definitely be back if need be. Thank you Ms. Deborah.
Shay D.Much better than the pick up process. Simple and easy. As it should be.
Neil G.Be sure to routinely inspect all vehicles for things like tire pressure.
Jacqueline S.Wish the location was open later on Sunday evening.
Denise A.It arrived a day later than originally scheduled, which was fine in my case. Also didn't know I needed to provide a lock for the Ubox. Fortunately I had one, but might be nice to call that out more clearly. Merci!
KIA W.The gentleman who waited on me was kind, helpful, and very informative. I felt very comfortable when I left the location. I could not have felt better about my rental. I would definitely recommend this location to anyone.
Rebecca C.Everyone was very friendly and helpful!
Gordon M.I returned my truck at 4:55pm on a Sunday when closing time is 5pm and handed my keys directly to a Uhaul employee who said that's all I needed to do. I got an email with the bill the next day and I was charged a $20 after hours return fee. I reached out for a refund on the manager's email that came with the emailed receipt, but did not get a response or a refund. I do not approve of this shady way to make extra money off of customersâ€"I made it by 5pm.
DANIEL D.First time renting a uhaul and the staff made it extremely easy and stress-free!! 10/10 would rent another usual from them again
Rylee B.Great service.
juane d. | Premières impressionsI've used U-Haul services several times in my life this being the latest at this location at 1616 Greenville Rd. we were greeted by Anthony who went through the process of qualifying all of my information that I had entered online in order to rent a truck and he was upfront with answers to the questions that I had asked and I appreciated that! I would definitely use this location again and refer people to it! thank you it was a good experience! (not the “moving†part but getting the equipment to help me move! lol!!) jordan
Fawn J.Great staff, super friendly!
Julia B.I didn't get the size of. Truck that I reserved I had to go a size down. So I had to double my trip.
Lashawnda D.I truly appreciate Wade's phenomenal customer service. He was so helpful and understanding to my situation and I appreciate him so much. Thank you so much
FRANKEE D.Everyone that works at this location is great!!! Super helpful and friendly!!! I hope I don't have to move again, but if I do, I will definitely use these guys!!!
Meghan K.Great customer service!!!!!!!!!!!!! Very clean.
COURTNEY D.Excellent service!
Juan Manuel R.Anthony and his team were awesome, definitely put my mind to easy!
Matt N.Very friendly and courteous staff
Charles A.None.
Juanita B.Fast an friendly
Sheila W.Super helpful and patient
Deja J.Had a flat tire. Didn't have the dolly I reserved. And I got charged twice. I want a refund.
Andrew C.I just gave the employee the key in the parking lot, no receipt. They said I would get a emailed receipt. Made me nervous that I had no proof that vehicle was returned. I assume your locations have cameras and the vehicles have some type of tracking mechanism but I was still concerned.
Rene F.All good. Clean and convenient
DAVID E.Found out at noon that I was going to have to make a quick move and went online and booked a truck in less than five minutes with supplies. Arrived at appointment time and was out of there in a flash, and was so easy to check truck in after hours. Manager, especially very professional and helpful. Would recommend to everyone!!
DeLinda W.I was in and out quickly without any issues great first time experience here.
Marcus F.Nothing! Wade was excellent and great! Super helpful.
Ashley P.Anthony is great. The crew is efficient and my truck is always ready and waiting. I use them at least once a month and it is always great.
Stephen W.Clean exterior and interior of vehicle
Drew W.Guy behind the counter was courteous, helpful. and quickly got me into my truck. Five stars to him!!
DAVID S.Outside of van was dirty and not cleaned.
Jerry F.Farisha
Sharonda L.We really appreciated the helpfulness at this location and thank them for helping us and getting us ready for our move.
Tiffany D.Le service à la clientèle était génial.
Brian N.Quick Easy Awesome
paul F.Rien
LARHONDA R.Honestly some of the best customer service I have seen in any industry of late. I hate that I can't remember the name of the guy that helped me, but he was great. I'd drive the extra mile to rent from this u haul location anytime.
Stephen W.They were quick and helpful. They even pointed out my spare tire pressure was low
Graham D.It was a great experience. Mr Cunningham (I believe) helped me with the links to log damage to the van during the checkout process and the guy who checked me back in was just as helpful. I move my aunt out of her old facility and into a new one. The old place had a hotel like trolley to move baggage and smaller items. If I could rent one of those from U-Hul in the future I certainly would.
Curtis D.Wonderful experience! Everyone was so helpful and nice. Great value!
Jennifer S.This is a great site with a good crew.
Robert C.No improvements, keep doing what you're doing. I've always had a positive experience through the years with U-Haul rentals, especially at 1616, Cargo Van, Pickup. and 10-footer I've rented all of the above at one time or another. Moving, new furniture, appliances--If it won't fit in my car U-Haul is always THE solution for me and large objects.
Bill W.Wade assisted me at the counter and he was very professional and very knowledgeable as well. The process was very efficient.
James R.Honestly, the guys were great! Great customer Service and excellent time of getting you in and out. The guys were very friendly and made sure I was taken care of with everything on my rental. This location ROCK! I would definitely come back and refer a friend.
david L.Staff was terrific. Had issues with my reservation, employee worked very quickly to clear up. As well as teaching another employee what he was doing. Couldn't have been more impressed with him.
Henry L.Staff was very friendly and helpful.
Wanda A. | Expérience généraleI called on Sunday A.M. to make a reservation for a van and storage. I received the reservation and when to church. I came back from church and wnet to the Greenville location to get van and storage to use between the hours of 1:00 P.M. and 5:00 P.M. No, the man at the desk took one hour to complet the transaction. Not one time during the one hour did he tell me, "Oh by the way, this storage is on the fourth floor." I took van at now 3:30 P.M. and went to my garage to load over 60 one gallon cans and at least 4 Five gallon drums of paints. I came back to the Greenville location at around 3:45 P.M. and then I was told by the attendant outside that the storage was on the fourth floor. I had to take the cans of paint an place them at my home on the front porch and sidewalk because of the hour of the day, now 4:00 P.M. I am seventy-two and cannot load these items upstairs which is what I was directed to do. When I complained inside, one of the men remarked, "Well, if you had been nice about this, we would have helped you." I believe that you have a business run by fools. My $19,95 van rental cost me almost $90 with all your charges of fraud and fees. I will never use your company again. I will never fail to discourage others from using your crazy and fradulent business.
CHERYL H. | Expérience généraleI had a terrible experience.. This was a waste of my time and money and it was misersble.
CHERYL H. | Premières impressionsThis location is great. All of the staff are amazing, friendly, and knowledgeable. They go out of their way to make sure you have everything you need and are incredibly accommodating. This particular storage unit is great because you have to go through the office to access it so it is incredibly safe. I was on the bottom level so even in the 100 degree Texas summer my items were still nice and cool. I would 100 % recommended.
CHRISTA L. | Expérience généraleDealing with, Mr. Ryan A. Dressler, GM was easy and a pleasure. Mr. Dressler made me feel like part of the U-Haul family, ever so comfortable and he was especially accommodating to the difficulties I was having. Mr. Dressler walked me into resolving and he was especially easy to talk with. Mr. Dressler should hold seminars with other U-Haul managers on how to address customers... especially some other's I have had the displeasure to deal with...
Virginia P. | Expérience généraleAbsolutely satisfied
daniel d. | Expérience généraleEveryone was extremely helpful!!
CHASIDY C. | Premières impressionsA pleasure to deal with! Great service!
Gary S. | Expérience généraleWade made sure that we were comfortable and that everything fit in the storage the storage facility was clean the staff is amazing and helpful
Lashawanda P. | Expérience généraleIt was amazing they helped so much they backed in my trailer and assisted with unloading the trailer
Lashawanda P. | Premières impressionsI was told that I would be getting a credit for the month of May (I closed my account on 5/2) and never received the credit. Horrible customer service. I will never rent from a Uhaul storage facility ever again.
sarah c. | Expérience généraleThe crew at U-Haul are excellent!
Jessie S. | Expérience généraleGreat staff
Jennifer t. | Premières impressionsThe guys at the station were awesome. They helped me get close to the storage unit and park the trailer in a very beneficial location for easy access. They were professional and friendly! Best service
Jessie S. | Premières impressionsThe young ladies that are working there were very helpful to me as a matter of fact more helpful than most men that have worked there and they work alot of other duties very friendly rent too high!!!!
manuela p. | Expérience généraleStaff is great; facility is shoddy.
Mauri Q. | Expérience généraleEveryone at this facility was great! Specially Edgar(he made me and my family feel welcome to Dallas Texas!) Anthony also went out of his way to make sure we were completely satisfied! Kudos!
VOVVY L. | Expérience généraleEdgar does an awesome job. Very knowledgeable and hard worker.
Arthur h. | Expérience généraleBien
Jagadish M. | Expérience généralePeople working the counter were friendly and helpful.
James W. | Expérience généraleGreat experience in both picking up the U-Box and dropping off.
Stephen W. | Expérience généraleGreat !
Quiera B. | Expérience généraleI've never left a negative feedback. U-Box arrived early but I received no call/email. When I called I was placed on hold for an hr and transferred back and forth. Not pleased with our experience.
Teri h. | Expérience générale