Évaluations des clients U-Haul Moving & Storage of Lubbock

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lubbock

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Alicia L. le

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s[poke of early return and possible refund

Charles M. le

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Le client n'a pas laissé de commentaire.

Bobbie W. le

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Great employees at this location they helped me return the truck through my phone which I had never done before we're very patient with me and help me through the process thank you very much for all your help guys

Judith W. le

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Le client n'a pas laissé de commentaire.

Stacy F. le

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Please check your equipment more frequently and actually test it fully for functionality before giving it to a client to use. I received a broken hand truck, which made my move take much longer than necessary and it would have been a huge waste of time to drive back to the facility to trade it out for a working item while trying to move. Rolling it back and forth, it appeared to move and work well, but the minute any weight was placed on the device, it would not move because it was broken. This could have been discovered by testing it thoroughly between clients. Also, cleaning out your trucks between clients would be nice. I am a non-smoker, yet there were old ashes and cigarette butts left in the ash tray (where I normally put my U-haul lock key while moving). I sweep a truck and thoroughly clean out all my personal belongings and messes, but I shouldn't also have to clean other people's mess before using a truck or as part of my returning a truck.

Lowell J. le

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Le client n'a pas laissé de commentaire.

Vanessa D. le

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Le client n'a pas laissé de commentaire.

Carol D. le

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I was told one tho g on the contracts. For. $19.95 a day truck I told them I only needed it a couple hours to move a refrigerator Then when I got back they told me it was $ 25.95 You don’t even have one at that price They were very ugly I am a 77 year old woman on social security Next time o will go where they can be trusted

starla N. le

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Very fast and efficient

Jaimie S. le

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Le client n'a pas laissé de commentaire.

Calvin V. le

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Le client n'a pas laissé de commentaire.

Gail L. le

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Le client n'a pas laissé de commentaire.

William B. le

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Le client n'a pas laissé de commentaire.

Vanessa F. le

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Le client n'a pas laissé de commentaire.

Tommy D. le

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Le client n'a pas laissé de commentaire.

chris C. le

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Le client n'a pas laissé de commentaire.

John H. le

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We chose this rental location because they opened at 7:00 am. However, when we arrived the manager scheduled to open that morning did not show up. Lucas had to deal with frustrated customers even though this clearly was not what he was trained to do. He did a great job trying to get everyone take. Care of quickly. This is the second time at this location that a manager has not been there to open and caused us to pick up our rental later than we wanted to get started. But again, Lucas was awesome!

jonathan M. le

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N/A

Lori W. le

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Easy and quick drop off!

Tommy H. le

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Continue giving great service!

Caleb K. le

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Great fast service

Sean G. le

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Fix computer/server problems.

Rocky S. le

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none

Darla C. le

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I was on a very tight schedule to pick up my trailer, when I arrived I waited in line for 30 minutes and upon attachment of the trailer the lights did not work. I was not able to have the trailer attached and to this time I have not received a invoice crediting my credit card for the amount paid. I have 2 people who are in wheelchairs living with me and I have very small windows of time to do things. I allotted an hour to schedule the trailer and an hour for pick up and I thought this should have been adequate time don't you. I work fulltime, have an antique business and needed the trailer for an auction. The attendance to the auction did not happen, very disappointed in the U-Haul experience this time.

Dwight F. le

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The staff is always very friendly with us. They go out of their way to accommodate us and assist us in any way they can. I don't think you can improve on that any more.

Dario L. le

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Le client n'a pas laissé de commentaire.

Michael P. le

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The guys went above and beyond to please coming and going !! I'll be back for sure !!

Darryl K. le

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Le client n'a pas laissé de commentaire.

Richard D. le

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Le client n'a pas laissé de commentaire.

tammy L. le

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Could not find the key drop slot for the truck. I looked everywhere and finally had to call the corp office and the lady said that she tried to get ahold of the manager for that location and was unsuccessful in doing so. She then transferred me to another agent who could not locate the box either. He told me to just slid the keys in a mail drop slot that was on a keyed door by the area where I dropped off the truck. I asked him to put a note in the system where the keys were dropped and I said that I would just contact the location at opening in the morning and let them know where the keys were dropped.

STEVE F. le

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More people at service desk

William K. le

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Le client n'a pas laissé de commentaire.

STEVE B. le

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Great place, just sometimes so busy they couldn’t take care things in a timely manner

Melissa D. le

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Le client n'a pas laissé de commentaire.

John W. le

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Le client n'a pas laissé de commentaire.

Norman R. le

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Le client n'a pas laissé de commentaire.

connie b. le

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Very accommodating!!!

Louis B. le

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Moving is a hard process but uhaul made it a bit easier. Thank you uhaul!

Edmanuel F. le

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Fernando helped me out with my Uhaul trailer and storage rental. The whole team treated my family with respect and they were very knowledgeable about logistics.

Ezequiel A. le

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Have used this U-Haul location numerous times over the past 15 years for renting moving vehicles, buying boxes, etc and now renting a storage unit...always have a great experience!! Thank you!!

Isabel G. le

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Everyone very friendly

TERRAL K. le

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Great way to store the college kid's stuff for the summer. Quick, easy transaction during an incredibly busy day for them.

Ferney E. le

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The gentlemen was very friendly, helpful and timely.

Lauren B. le

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The service was quick and efficient. I was well informed thanks to the staff.

Janet M M. le

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Katina is the best! Great attitude! Very helpful!

Glenn R. le

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Great Service!

Nancy B. le

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Excellent services

Pedro R. le

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Great customer service! Very friendly personnel and eager to help

agrora i. le

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Great customer service

Angela W. le

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n/a

Amy S. le

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Very nice storage facility will definitely use facilities again

Lachelle C. le

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Very helpful and kind!

Jesus E. le

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Great customer service and friendly staff

Troy N. le

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Staff (I cant remember his name) was very helpful and courteous.

kumar s. le

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Our u box service was excellent

ron c. le

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Good experience!

Deidrick M. le

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This is a wonderful facility and I’m always happy to interact other the friendly staff

Daniel C. le

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Everyone there was very helpful. Thank you

Elizabeth N. le

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*****....5stars

Cassidy S. le

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They were quick and efficient.

Angela W. le

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I did calling to postance from that date to this Thur but I'm planning to calling agin to postance oct 4 due I'm not rent anything like truck or van or u hual truck nothing just storage due I don't dl

Kitha E. le

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Yes!! I would definitely recommend this storage the staff were very helpful and friendly ... Thank y'all

lena c. le

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The service was great and the employees were helpful.

Daniella R. le

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Horrible. If I had to describe my experience in one word, Horrible would be an understatement. After My storage was broken into, and after call after call, the management was never helpful. At all.

Brenda M. le

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We received great customer service. Everyone was friendly and helpful.

jan h. le

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We have used this facility several times for climate controlled storage during the summer months. The staff is always helpful and friendly, the storage unit is always clean and well lit. Great place!

RONDA S. le

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We will use again

Ben G. le

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Great customer service

Paul E. le

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Had to wait in line for a very long time for both my visits. Could not find a phone number to directly call the facility, corporate number failed to transfer me properly after speaking with agents.

Darohn F. le

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I was disappointed and had to return the next day to retrieve my items. I had no idea when renting a U-box, a 24 hour advance notice is needed. I think this information need to be stressed at first

Brianna M. le

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Extremely understaffed Most staff lacked knowledge on services

Ashley E. le

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A transaction was made in error to my card. It took MULTIPLE phone calls & emails to get it resolved. Staff were rude, unhelpful, & provided horrible customer service in response to THEIR error.

Jamey G. le

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You are severely understaffed. This was my fourth visit to your store and there was ONLY 1 staff Member at the counter. There was a line almost to the door. This was a Saturday before school

Charles E. le

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Staff has been courteous and very helpful

Dannielle L. le

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The salesman/employee was awesome!!!! Computers/internet was running slow and he had to reboot them. He Was patient and professional. I will definitely recommend

WILLIAM P. le

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We moved out in Feb 2018, continued to be billed afterwards. They lost the key to our unit and we had to call corporate to get the facility to help us and tell them to pay a locksmith! Nightmare!

Kindra H. le

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I did not see the facility but they were very helpful and professional

JEREMY W. le

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The facility was always clean outside. However, upon moving out we found dead rats and there was rat urine all over a lot of our furniture & feces on the floor. Ruined some of our furniture and rugs.

George P. le

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everyone went out of their way to help and to make things go smoothly.

Evan G. le

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I waited almost 2 hours to pick up my U-box. Only 1 employee apologized while others I talked to could not even pretend to care about the inconvenience.

kayla m. le

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Our bill date was the 27, we moved out of the storage unit on the 1st before 3 PM. We were told we wouldn't be billed and it would be waived. They lied and charged us 140$ for three days.

joey h. le

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The most frustrating thing was going in person to say I was going to be a couple days late but payment was assured, and then 1 day or 2 days past due getting a very threatening letter about auctioning

mallory B. le

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This place is always helpful and son easy to work with. The people are really nice and so polite!!! I have used this location for my daughter's college moving for three years.

KATELYN S. le

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Awesome storage facility! Always helpful & friendly! We have been able to borrow cleaning items, they have stored our loaded up trailer! They are the best! They go out of their way to be helpful!

Arthur L. le

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1

Matthew W. le

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I booked a storage unit over a month ago and was assured It would be available. It wasn't.

Beryl R. le

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Everything went fine. We had no problems. If ever we need again I feel we will use uhall again. Mr Reagan

Cadeidra J. le

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Great service