I would trust my business nor my property to anyone else. Thanks UhaulLarry W. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Lubbock
Pour nous contacter
Lubbock, TX 79411
(@ the corner of 34th St and Ave Q)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.CHRIS K.
Le client n'a pas laissé de commentaire.OWEN B.
Le client n'a pas laissé de commentaire.Danny D.
Customer service was very helpfulJose Luis C.
It was all good except they didn't give me the blankets I rented. They did not issue the credit to my account but did notate on the contract I did not receive. However, that was an unhappy situation for the receiving location.Mary F.
Le client n'a pas laissé de commentaire.Terry M.
Le client n'a pas laissé de commentaire.Christopher S.
Have been using this location for years but the last 2 visits were horrible. Hope I won't need uhaul for a very long time, or at least not this location. POOR CUSTOMER SERVICEVivekka L.
Le client n'a pas laissé de commentaire.Saul B.
Joel was awesome and super helpful. He brought the first truck around and I opened up the back and cockroaches were all over that thing. He immediately said he'd grab another truck for me.Christopher C.
Le client n'a pas laissé de commentaire.Tammi L. | Expérience générale
Le client n'a pas laissé de commentaire.Leo T.
There is still a 8,34 $ pending amount in my bank account that has not been resolved after many e-mail attempt : Pending Pre auth U HAUL STORE 0074064 LOC: Amount: negative eight dollars and thirty four centsâ€“ 8,34 $ Details Statement Description: Pre auth U HAUL STORE 0074064 LOC: Date: 10/5/2021 Type: DebitPHILLIP S.
Le client n'a pas laissé de commentaire.Benjamin N.
Le client n'a pas laissé de commentaire.Melody W.
Le client n'a pas laissé de commentaire.Sybil M.
Nick Heil was extremely helpful! He made the whole process quick and painless. That man deserves a raise!Brandon G.
Le client n'a pas laissé de commentaire.Kendra R.
Karinna and Chandler were amazing, very efficient, friendly and helpful. Karinna, went out of her way to assist us in every way with our new hitch and hook up of the rental trailer. I would recommend her, Chandler and this location, outstanding! Thank you Karinna and Chandler, you'll made our rental a great experience.Linda R.
Excellent service, professional, friendly attitude, great equipmentMichael S.
Le client n'a pas laissé de commentaire.Randal F.
Le client n'a pas laissé de commentaire.Gary W.
Le client n'a pas laissé de commentaire.LEILA W.
Le client n'a pas laissé de commentaire.Javier D.
Le client n'a pas laissé de commentaire.Corey C.
Two staff members Sal who check me out and Terent who checked me in very helpfulGARY LEE F.
Le client n'a pas laissé de commentaire.KASANITA I. | Expérience générale
The headlights didn't work very well preventing me from driving after dark. The windshield wipers didn't work well making it hard to see when it rained. The passenger mirror wouldn't stay aligned.Sinnamon K.
Le client n'a pas laissé de commentaire.Gavino P. | Premières impressions
Service à la clientèleKallie S.
Not charge more than was initially agreed upon when first renting.James R.
This is a great U-Haul location. I have been to many and this is my favorite. They always have what I need, offer good advise, and always in a friendly manner. I will definitely use them next time!DANIEL M. | Expérience générale
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Marshall B.
Le client n'a pas laissé de commentaire.Camisha H.
Le client n'a pas laissé de commentaire.Elise A.
Very proper customer service had a phenomenal experience with this site location.Christine C.
Le client n'a pas laissé de commentaire.Jennifer B.
This location needs more staff.RESHAUNDA P.
Le client n'a pas laissé de commentaire.JULIAN P.
No staff. Inside person was quick and efficient at executing contract and taking payment. Was told outside person would hook trailer to my vehicle. No one outside after 20min I went inside to inquire. Person at register was extremely busy with 6 people in line and a phone to one ear. No help. Went back out, found my trailer, moved cones, backed vehicle to trailer, connected it, checked lights, went in and found my half dozen blankets and got them, drove off. Not challenged once or helped. Not staffs fault. I saw only 2 employees at a major uhaul center and they were overwhelmed. Manager who controlled staffing didn't schedule enough people. Figured I was good since I had a signed contract and uhaul had my money so I did it myself, otherwise I would still be there 2 days later.Jay F.
Keep doing what you are doingRAY T.
Very satisfied with the service and help at pickupBOB A.
Very friendly staff everything went smoothlyRICHARD N A.
Le client n'a pas laissé de commentaire.Jessica T. | Expérience générale
Customer service was terrible. Light cord was broken, long wait time to get trailer. Office staff was not helpful or customer oriented. Outside staff was very helpful but understaffed.ROBERT W.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.RANDYLL E.
Le client n'a pas laissé de commentaire.Amber H. | Expérience générale
Le client n'a pas laissé de commentaire.NIKKI R.
Le client n'a pas laissé de commentaire.Mark W.
Le client n'a pas laissé de commentaire.Deborah S.
More staff at this location. Especially on a busy Saturday morning.Kendra R.
Idk the whole prosess was pretty painless, i especially liked not having to go back into the office to check the truck back inMisty B.
I made an appointment online. When I got to the U-Haul site, everyone was very helpful and polite. They made sure the equipment was in good working order. The drop off was easy and efficient. It was nice to see the employees had a great work ethic!TONY A.
Le client n'a pas laissé de commentaire.Adrian B.
It takes too long. I've rented several times and I know to expect at least an hour to pick up my reserved equipment.Melanie C.
Le client n'a pas laissé de commentaire.BRAD B.
Le client n'a pas laissé de commentaire.BRAD B.
Le client n'a pas laissé de commentaire.BRAD THOMAS B.
Le client n'a pas laissé de commentaire.BRAD THOMAS B.
It was as good as it could beRichard D.
Le client n'a pas laissé de commentaire.Moawia M.
Excellent help at the front desk. The lights didn't work on the first trailer trailer I was assigned. The gentleman at the front desk quickly reassigned a new trailer and I was on my way.Daron N W.
Le client n'a pas laissé de commentaire.Johnny G.
Almost all entrances were closed off. Not easy access to enter premisesJordan B.
Le client n'a pas laissé de commentaire.Newton W.
Nothing. The return process was very smooth and easy..AARON H.
Le client n'a pas laissé de commentaire.WILLIAM TIMOTHY T.
Le client n'a pas laissé de commentaire.Gabrielle R.
I wouldn't recommend renting a uhaul to anyone! The fucking price they charge you after is ridiculous. You think your being a charged one price and they hit you with another.Kasha P.
Le client n'a pas laissé de commentaire.Chris M.
Two weeks after I rented a vehicle tow and returned it the same day, I was contacted and she told me I hadn't returned the tow. I informed her I rented and returned it the same day but no one was there. I took pictures of everything which was also time stamped. She said she would check inventory again. I told her to please call me back to let me know if she found it. To this day I thill have not received a call. They also didn't have a tail light adapter and made me go buy one. I bought the wrong one so I had to go back for another one. Extremely slow service and me having to go buy an adapter twice added an hour and a half before I was able to leave but they did not adjust the time to have it back. So I paid for 6 hours but only got to use it for 4. Not my first experience at this awful shop but they have the monopoly so may as well just take it. This review will never be seen and if it is no one will care anyway.Laura C.
Le client n'a pas laissé de commentaire.Frank R. | Online Move In
Excellent service à la clientèleTimothy T.
Le client n'a pas laissé de commentaire.ROLANDO E.
Le client n'a pas laissé de commentaire.Ben M.
Le client n'a pas laissé de commentaire.Frank N. | Expérience générale
I was very Pleased with employees and the facility. MerciRosie O. | Premières impressions
Le client n'a pas laissé de commentaire.Santresha E.
autotransports cannot carry vehicle with 146 inch wheel baseConnie P.
A plastic tote of food supplies from previous rental were still in the truck.RONNIE C.
Extremely nice and friendly place. Two young men took care of the transport acknowledging the chain situation. I took the truck back the next day and these same two young men took care of the truck. They couldn't have been any nicer or helpful. Wonderful service!GAIL C.
Rent them a truck with more than 1 mile before it runs out of gas, with the equipment they paid for, and with tires that are not flat so they don't waste their time off work for nothing. At least all of the associates were friendly. They did take the equipment charge off and gave me a 50 $credit for the 90 $of gas I had to put in as soon as I left the lot.Jason B.
Really I don't knowyou already deliver the finestof quality and service imaginableRay T.
Le client n'a pas laissé de commentaire.SUEZETTE B.
Make sure windows and mirrors are at least clean. Vehicle was not ready for pickup, could not find the keys to vehicle. Issued a different vehicleThomas W.
Le client n'a pas laissé de commentaire.Sharon C.
This location was terrific. However, the online and phone reservation was really bad. Although I booked a trailer to be picked up in Burleson, the reservation was switched to Abeline several hours away. I also reserved a truck to be picked up in Lubbock and the reservation was switched to Abeline. The issues were resolved but very frustrating.Clifford R.
Le client n'a pas laissé de commentaire.PERRY L G.
Le client n'a pas laissé de commentaire.Mark D.
Never made it yo the drop off location. Blew a tire in Post TX 4 hours into a 10 hr. trip their was no repairing the wheel and tire I spent 3 hrs on the phone trying to get U Haul on the phone, finally unloaded the car and my wife drove the rest of the way to Melissa Tx with one eye shut because her retina was detaching (the reason for the rental). I spent the next two days trying to notify U Haul talked to several people and finally one nice lady made a two minuet call and found it in Lubbock TX. Long story short it was a HORRABLE EXPERIANCEGalen W.
Le client n'a pas laissé de commentaire.lloyda b. | Premières impressions
Le client n'a pas laissé de commentaire.GREGORY B.
Le client n'a pas laissé de commentaire.Dyanna D.
Le client n'a pas laissé de commentaire.Dakota E.
Le client n'a pas laissé de commentaire.SAVANNAH D.
Katina the manager was great.MATTHEW O.
Le client n'a pas laissé de commentaire.GEORGE G.
Everyone on 34 the St location, asked if we need help or taken care of . Great service from counter to lady cleaning the bobtail to counter to dropoff. Excellent!!!Edwardo G.
friendly and helpful staff easy to work withCLYDE WILLIAM H.
Le client n'a pas laissé de commentaire.Mindi P.
They never gave me my money backDasha W. | Premières impressions
Le client n'a pas laissé de commentaire.APOLONIO C.
Le client n'a pas laissé de commentaire.EDWARD M.
Le client n'a pas laissé de commentaire.Dasha W.
Le client n'a pas laissé de commentaire.t jan W.
Easy in and easy out. The guys there were professional and made my trailer turn in painlessâ€¦Good job Lubbock UHaul.Billy T.
Very helpful and can do people with a great attitude.I will by all means come back.The lady in Abilene was very helpful and friendly as was the guys in Lubbock.Certainly a 5 star rating to everybody involved.John K. | Premières impressions
Le client n'a pas laissé de commentaire.Caleb H. | Expérience générale
I was going to rent a I uhaul truck to move a two bedroom house and rent a storage just for that . You would think she would have recommended me a bigger storage if I was getting the truck for a two bedroom but no I was not shown the storage space before renting it was just told that it was a 5by something so I got it when I go to deliver my things it wasn't even enough space for not even one bedroom I called and there was not anything else available so they told meLeann Y. | Expérience générale
Le client n'a pas laissé de commentaire.TAMIYA S. | Premières impressions
Le client n'a pas laissé de commentaire.won l. | Premières impressions
Le client n'a pas laissé de commentaire.paul v. | Expérience générale
Upon arriving inTexas and being told we had a storage from our departure point when picking up the 26' truck, we arrived to then be told jk no storage for you! Then the owner was incredibly rude and argued with me over whether I had a reservation even after I produced the receipt! This move was a nightmare and u-haul didn't help. While preparing to leave Kansas our car dolly was unavailable (reserved weeks in advance), so we had to make a return trip to get our car. An 8,5 hour drive both ways to pick a dolly and get our project car home! Because of the disorganization of your business it cost us an additional 1 000 $dollars to move in unexpected gas, hotel, and storage costs! Very unhappy with u-haul and will seek alternatives in the future. The location in Texas did finally get us storage for the free month we earned for the large long distance rental, but instead of the extra large unit we reserved IN ADVANCE we received 2-8x8 units and were barely able to cram everything in. Maybe corporate should step down and manage these franchises more closely. Moving is stressful enough no extra hassle needs to added.laura d. | Expérience générale
Nice communication and stores safety.TU M. | Expérience générale
This is the first time I have ever moved and the staff were all very helpful and knowledgeable.Jamye B. | Premières impressions
First day of rental- uhaul servers crashed and I was standing in the parking lot with all my stuff. On location staff almost never picks up the calls. Like seriously hire someone to answer calls or invest in a decent voicemail. All 4 loading and unloading carts were missing. When I asked someone for help they took me to the back of the facility and made me drag the cart back to the entrance. Turns out uhaul staff were using it to do maintenance and repair. They only gave me one cart. The remaining 3 carts were not put back for the next three days. I was told that I should get a free uhaul lock. Never received that.rudy m. | Expérience générale
Thank you for the service!SheKeia B. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT D. | Expérience générale
Le client n'a pas laissé de commentaire.ANTONIO H. | Premières impressions
Le client n'a pas laissé de commentaire.ALEXANDRA B. | Expérience générale
Storage unit leaked but, the sales rep guy was super helpful and overall made for a pleasant experience despite the water leak we discovered 2 weeks later.KENNETH T. | Expérience générale
Le client n'a pas laissé de commentaire.Pedro F. | Premières impressions
Le client n'a pas laissé de commentaire.David L. | Expérience générale
The customer service rep at the Lubbock location was incredibly helpfulKENNETH T. | Premières impressions
Le client n'a pas laissé de commentaire.Canaan Q. | Premières impressions
Keep working, thanks for helping.TU M. | Premières impressions
Le client n'a pas laissé de commentaire.Tonya R. | Premières impressions
Le client n'a pas laissé de commentaire.Caleb H. | Premières impressions
Le client n'a pas laissé de commentaire.michael B. | Online Move In
Server crashed. Automatic door doesn't work. Reservation disappeared when I reached the location. Had to go back and come back the next day. Staff was kind enough to add an extra month - no charge. The uhaul call center staff in Phoenix were very rude. Would always interrupt me. Had repeat the same thing ten times.rudy m. | Premières impressions
Le client n'a pas laissé de commentaire.Ricky H. | Premières impressions
Le client n'a pas laissé de commentaire.Tamara S. | Expérience générale
Very professional and made sure that everything was safe secure and it was all done in a very timely fashion thank you very muchRafe R. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT D. | Premières impressions
Le client n'a pas laissé de commentaire.Clarence L. | Expérience générale
I love these folks, I had to rent a uhaul and storage from them 2x and I will ALWAYS come back. Thank you guys y'all are awesome!Michelle T. | Expérience générale
Le client n'a pas laissé de commentaire.james m. | Expérience générale
Le client n'a pas laissé de commentaire.SHAPIERE B. | Expérience générale
Chandler saved the day! Checking out of our storage unit, Chandler was kind and very helpful. Checking in was horrible, whoever helped me was rude, didn't help at all, didn't explain anything! After the initial showing up, returning my rental 600 $you would think they would be courteous and helpful but it was the opposite! The storage unit itself is way overpriced for what we got, and in poor shape. Chandler at the end was the really only good point. And the actual pick up of the rental in Austin ATX. They were very nice and helpful. We've used u haul many times, paid a lot of money to them. Whoever helped me check in to our storage unit should not be there if they don't want to!JUSTIN G. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTOPHER J. | Premières impressions
Le client n'a pas laissé de commentaire.ROSA K. | Expérience générale
We were extremely pleased with the opportunity we had to use this facility.Theresa Y. | Expérience générale
Le client n'a pas laissé de commentaire.Phillip S. | Expérience générale
Le client n'a pas laissé de commentaire.BRUCE F. | Premières impressions
Le client n'a pas laissé de commentaire.Kathy P. | Expérience générale
I will come back for moving and storageROSA K. | Premières impressions
Never used a storage before. Not sure what to expect. Facilities were ok but staff not friendly or helpful.TARA S. | Expérience générale
Crisp and friendly service never goes out of styleDANIEL M. | Premières impressions
Your questions above are deceiving. Of course people can be friendly, but not know what they are doing. The first employee who helped me, could not figure out the computer system. I had to give personal information, and list references for the employee, at least three times. A second employee got involved, and also could not help me because he could not figure out how to list the references properly. Nearly an hour later it was only a third employee, who could finally figure out how to help me and get me out of the store. Quite simply it was the most awful customer service I have ever received at any time at any storage facility in my entire life. The above questions, asking people to rate certain criteria from one star to five stars, does not allow proper evaluation of how poorly my experience went. I am keeping the unit, because it is close to my home and convenient. But if I had the choice I would've just dropped the entire transaction, and gone to a different U-Haul location. It was very difficult.ERIC G. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!