Excellent Customer Service!!!Sonya R.
Customer Reviews for U-Haul Moving & Storage of Madison
Pour nous contacter
Madison, TN 37115
(Off Gallatin Rd Behind McDonalds)
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Best customer service the associate was awesomeLEROY S.
Le client n'a pas laissé de commentaire.Helen P.
Very friendly and competent employees.ZACHARY M.
Le client n'a pas laissé de commentaire.TERESA B.
Le client n'a pas laissé de commentaire.CARL W.
Very friendly and helpful, the opposite of the first guy.CHARLES H.
I had a very good experience with UHaul storage. The staff was always courteous and helpful. Never a bad experience in over 5 years. ThanksJOHNNY W. | Expérience générale
Le client n'a pas laissé de commentaire.TROY S.
Le client n'a pas laissé de commentaire.SHELETHA D.
Overall see service was ok.. however I used U-haul storage as well...got a bill for April March 27 PAID IT..but I moved out March 30..was told I could not be refunded for my payment...I know businesses are struggling during the pandemic BUT to operate like this... anyway unfortunately I'll be using the rental truck again when I move in the future (supply/demand) but I'll never use the storage facility again. I don't know if U-haul operates in franchise and/or company only- hopefully one day you'll revise your contract- probably won't just thought I'd throw it in there.INETTA W.
I did not receive a copy of my contract, even though they said it was going to be emailed to me, and had to make several calls to find out where to drop off the equipment, as the person helping me changed the drop location. I found out from the person at the drop location that I could have been charged with theft had I gotten pulled over, and not had a copy of the contract...was NOT thrilled with that news...JOSEPH G.
Excellent customer service-appreciate the entire team in Madison!Herbert B.
Le client n'a pas laissé de commentaire.LEWIS E. | Premières impressions
Le client n'a pas laissé de commentaire.Esaul V.
Le client n'a pas laissé de commentaire.LEWIS E.
Very quick and efficientMULLOY R.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.James H.
Not to use voguer language while myself and other customers are in the store checkout counter.JAVIER V.
Really don't have any commentsROGER B.
My scheduled pickup was at the 1515 location. I waited in line and at my turn, was told they did not have my scheduled truck available and tried to offer me a smaller 15 inch truck. They told me to go to the Madison location, which I did and had to wait in line again and register again, even though I had my previous order with me. I was over an hour behind schedule because the truck I scheduled in advance was not available Upon pickup and it was beginning to thunder/rain! Upon return, I wasn't given a refund because they said I owed 13,00 $ in order to fill the truck back up. My deposit was100,00 $...they said my fee was 100,00 $ even, gave me a sheet alleging where the gas mark was and that was it...said nothing about the amount of mileage used. The truck was rented on a Sunday, 3/28/21; therefore, upon return, there was no one available to talk with. This was the worst experience I have ever experienced While moving in my entire life and I am A 62 year old female. I came back to get my refund alone and I felt misused and cheated. It is so hard to trust people to do the right thing or offer the proper customer service anymore. Thank you ðŸ™VANESSA M.
Le client n'a pas laissé de commentaire.Christine H.
Le client n'a pas laissé de commentaire.STEPHANIE A. | Premières impressions
Le client n'a pas laissé de commentaire.Michael G.
The pick up truck rental was a easy , quick , process.GARY C.
No one was in the store for 5 min when I arrived- I was looking around for someone to rent me a uhaul. Terrible customer service representative when an employee did come to the desk to help me.Leah B.
I do not like the fact I was charged 25 $to clean the vehicle when I had cleaned it myself.Patrick W.
Le client n'a pas laissé de commentaire.LAKREASHA S.
I tried to call the manager for months. He never called me back and when I went to the location, he was never there.ELIZABETH S. | Expérience générale
The truck I rented was dirty on the inside like it had never been cleaned. Also my card was charged and so was my husband's card. I don't talk to them about refunds because last time when I was double charged, they said to talk to my bank because it wasn't their fault. Well the system charged quite a few customers twice and refunded twice. That is not my fault. I was charged 62,50 $ and my husband was charged 82,50 $.ALMA C.
Experience was greatTiffany B.
Le client n'a pas laissé de commentaire.Kiarra W.
Le client n'a pas laissé de commentaire.JOSE L.
Great place all the guys are helpful and politeMATTHEW M.
Le client n'a pas laissé de commentaire.Grant B.
Chris was AwesomeTAMARA B.
Le client n'a pas laissé de commentaire.Mark R.
One again, Uhaul customer Service is awesome. Thanks again everyone.Dougas B.
Another first class Uhaul location. Trust Uhaul for the best service.Dougas B.
Excellent service..thank youMitchel G.
Le client n'a pas laissé de commentaire.MYEIAH B.
Le client n'a pas laissé de commentaire.Griffin E.
Le client n'a pas laissé de commentaire.Elizabeth P.
Thank you to the entire staff for your consistent excellence and customer service-it is greatly appreciated!Herbert B.
Le client n'a pas laissé de commentaire.Anthony F.
Le client n'a pas laissé de commentaire.JON S.
I put the gas tank back in the truck as was before and they still charged me extra for the gasJaquita C.
Easy to rent, reliable vehicles, and great customer service!!Mykayla D.
take a little more time with the customerANTHONY R.
Need more staff in the store. Abnormally long wait times!Kristina Z. | Expérience générale
Le client n'a pas laissé de commentaire.RUTH C.
Le client n'a pas laissé de commentaire.Scott C.
Le client n'a pas laissé de commentaire.Joseph U.
Send emails of receipts after we do an after hours drop-off.Teka S.
Le client n'a pas laissé de commentaire.VIDOJE C.
It was quick and goodLANCE L.
Make sure that the truck your renting out, has enough air in the tires. The truck I had didn't have enough air in one of the rear tires.Kaila S.
Le client n'a pas laissé de commentaire.Robert G.
Was good for meRonald G.
Le client n'a pas laissé de commentaire.Jonathan J.
Le client n'a pas laissé de commentaire.Jene J.
Le client n'a pas laissé de commentaire.willie M.
I feel like the two individuals that I came in contact with did there job overall but neither one of them seem to be happy to have to help me no smiles no hello or anything I am not sure what that was about but that's how it happenedJeannie J.
Le client n'a pas laissé de commentaire.Craig M.
Great service and professional staff, company needs to inform customers there are drop off boxes for keys at every location when finish with the service.Casonya L.
Great staff and equipmentHerbert B.
Truck had a really bad wobbles at 55 miles an hour and steering wheel shakes really badBennett T.
Le client n'a pas laissé de commentaire.Brenda P.
Everything went very smoothly so I can't think of anything.Valerie C.
Le client n'a pas laissé de commentaire.TO SHEANA S.
Great experienceLEROY S.
No one was at the desk when I arrived and another customer had been waiting 10 minutes for someone to help. I had to find the manager who was dealing with propane refills. He did not inspect the truck while I was there or check me out.STEVEN P.
Great customer service-use often and recommend.Herbert B.
The service was excellent and it always is. I will recommend and continue to use this location for our future moving needs.Ahmend W.
Le client n'a pas laissé de commentaire.Chris M.
The staff were friendly and very nice. My van was ready when I got there. Mr Finch was very knowledgeable and efficient, I really like this Uhaul facility and I have used it on several occasions and always happy with service.Donzale R.
Le client n'a pas laissé de commentaire.alana B.
Le client n'a pas laissé de commentaire.Carl M.
Le client n'a pas laissé de commentaire.Dawn D.
I live in Tampa, FL. When I need a vehicle to haul anything, this site I use when I am in town or OTR. Easy and quick.BOBBY S.
Had to wait a little while to process the returnLauren M.
Le client n'a pas laissé de commentaire.kevin B.
Make sure that the customer receives the item requested and paid for.DERRICK J.
Le client n'a pas laissé de commentaire.Christopher L.
Le client n'a pas laissé de commentaire.GARY B.
Great place to get a truck and storage easy access friendly staff fast serviceKarl W. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew G.
Le client n'a pas laissé de commentaire.Lynn B.
Great customer service!Herbert B.
Great serviceEdwin B.
Le client n'a pas laissé de commentaire.Neisha E.
Staff was extremely friendly and helpful. It was a pleasure to go to this locationLogan V.
Le client n'a pas laissé de commentaire.Donald P.
Le client n'a pas laissé de commentaire.Ronnie M.
Friendly service, quick in and out! Thanks!Amber Y.
Our customer service Rep was incredible.rhonda M.
James Finch was great! He was very nice and friendly when we went through check out. The truck was spotless when we picked it up, and returning the truck was simple and easy.Lorna C.
Le client n'a pas laissé de commentaire.Shannon O.
Le client n'a pas laissé de commentaire.ROBERT D.
Le client n'a pas laissé de commentaire.RICHARD T.
Le client n'a pas laissé de commentaire.rhonda moses m. | Expérience générale
Le client n'a pas laissé de commentaire.Treveca B.
Le client n'a pas laissé de commentaire.Julie B.
Haven't received my deposit. Brought truck before 9, gas level on full and clean. It's after 1:39 and they haven't responded.Patra N.
Very easy, staff was friendlyRyan L.
Two lots to park the trucks and trailers, but mostly all of them were kept by the storage units causing it to be difficult to get in and out at times. Anytime the parking stall has blue paint it means that it is Handicap. My last day there an employee made me park where it was painted blue. She argued that it is not Handicap. Just because you start to scrape away the painted sign doesn't make it not Handicap, there is still blue and a ticket can still be issued.Jean H. | Expérience générale
Rat droppings and a caved in ceiling that damaged lamps and pictures that apparently got wet and had to be thrown away. I was not given a refund for the days I didn't use the storage, but conveniently charge 25 if I was a day late. I moved out the 28th of the month so that's 5 days before the next bill was due. I wasn't given the number to file a claim for the items destroyed or cleaning fee for the furniture that rats have climbed all over..sherita h. | Expérience générale
The guy that checked me in was very knowledgeable and very friendly. He had worked there when I rented a unit a couple years ago. Very good experience.Jeoffrey D. | Premières impressions
The staff is always helpful and professional. I have never had a bad experience with my storage unit or when renting a truck. They were great!!Debra C. | Expérience générale
Specifically reserved a drive-up storage unit as I have a few very heavy items, including a real-wood dresser that weighs about 500 lbs. I received confirmation that I had a drive up unit reserved and when I got there after a 12 hour drive the facility had a second floor unit that was only accessible by a huge ramp. They were unapologetic about this and had no offers or attempts of rectifying the problem, I went to another facility.Kevin W. | Expérience générale
We were displaced due to a horrible tornado that took out our home and belongings. I was loading items into my storage unit at the Madison, TN location alone. The ramp to the second floor unit was not large enough to pull the cart up with the boxes. It is a huge mess. I asked someone at the counter if they could just help me pull the cart up the ramp, which would take one minute of muscle. To which, a very dirty, unkempt woman with a big septum piercing looked at me and said "that's not my job sorry" and her coworker appeared to be concerned, but that's all that it was, appearances. She kept herself behind the counter while I cried. My posessions were broken from attempting to go up this ramp. So after losing almost everything, I lost more because one person couldnt be bothered to lend me a hand. This is absolutely shameful, and the Madison location should be ashamed of themselves. We are all Nashville neighbors, and the least that someone could do, is show a litle compassion. Disgusting.Erin P. | Premières impressions
Called 9 days before I needed a 10 ft storage unit. Spoke with Brandon. When I got there they couldn't find my reservation and no 10ft units available.kirk r. | Premières impressions
My property have been vandalized and stolen. One of the employees after cutting my lock I purchase at that location allowed someone to go into my storage #228andrew j. | Premières impressions
The guys went out they way to helpsteven c. | Premières impressions
EVERY staff member was helpful and amazing. I loved it and if I need another storage unit, I won't hesitate to come back.Evan W. | Expérience générale
Fast easy courtoisTanya R. | Premières impressions
The access code never worked, so I always had to make a trip up to the office to get someone to open the storage. I usually ended up waiting because they were so busy.MECHELL S. | Expérience générale
Facility is hard to reach on the phone, but that seems to be the same for most facilities. They did however return a call 48 hours later; which is rare for most facilities.KEO C. | Expérience générale
Live German Cockroaches were in my unit & crawling from underneath 2 units 2 doors down almost as soon as we started taking items out. Because of it, I threw much of my items in the on-site dumpster.Joan M. | Expérience générale
They needed more people working the store especially on a holiday of its business. The password/ key card situation was not explained and I haven't been about to get in my storage for 5 days.QUINNA H. | Premières impressions
My reservation said I could access the storage unit until 10pm. Found out when i got there that i could only access it till 7pm. Had a truck lined up and two friends willing to help me move. BummedStephen S. | Premières impressions
Well the truck broke down and had to wait for the truck to get fixed and missed work the next day so we could take the truck back so me and my wife are out a day of work so we are suppose to be compleDonald J. | Premières impressions
I found u haul and the people there were very satisfactory to my needs .And I would be very happy to recommend it to anyone.Vera F. | Expérience générale
Anytime I called up there everyone was always helpful.sherrell b. | Expérience générale
Management was rude and offered no assistance to help customerstemeshia p. | Expérience générale
I just want to say that you all are awesome. Thanks for being there in the times of need.linda h. | Expérience générale
The Madison U-Haul Storage with General Manager Mike Ozden and his Assistant General Manager Brandon Jones and their crew was so AMAZING, HELPFUL, WITH EXCELLENT CUSTOMER SERVICE SKILLS. I loved it.Lee Esther W. | Expérience générale
I have recommended this facility to someone I work with. The staff were friendly and the facility was clean and secure. Merci!Jeoffrey D. | Expérience générale
The electronic lock malfunctioned and i could not get into my storage unit. Msnagement could not get into the door either. I am going through with arbitration for breach of contractDarryl B. | Expérience générale
I just have to say that my experience with u Haul was wonderful, and the staff and all was great. Thanks for the awesome customer services.Chynette G. | Expérience générale
They employees were super nice and always answered my questions. They were very efficient!VEASHA R. | Expérience générale
Needs lighting and storage needs painting on inside of building i mean the storage its nasty and it wasnt clean when i rented.plus a person can die of heat stroke in the o nes upstairs no air was on.Cathrine H. | Expérience générale
CANNOT get a call back from GM Mike Ozden regarding an auto payment of 7/20/18 for unit 122. Vacated unit on 7/16/18. I have called site multiple times & Uhaul Corp regarding matter. Ridiclous!Janet K. | Expérience générale
Worst service ever never will do any kind of service from your company againCharlene Z. | Expérience générale
Other than wishing for an elevator opposed to an access ramp, it was a great experience.Jeremy J. | Expérience générale
Everyone is very helpful and Mike is professional and personal.will c. | Expérience générale
Extremely rude staff and were not willing to work with me on retrieving my items but yet charged me for it. Will never do business with U-Haul again.Marla M. | Expérience générale
Great serviceBRIAN C. | Expérience générale
very good to work withBuddy K. | Expérience générale
Staff was very hard to get a hold of. I moved my belongings to SpaceMaxKatheryn S. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!