Évaluations des clients U-Haul Moving & Storage of Madison

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Madison

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Kiarra W.
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Le client n'a pas laissé de commentaire.

JOSE L.
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Le client n'a pas laissé de commentaire.

MATTHEW M.
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Great place all the guys are helpful and polite

Grant B.
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Le client n'a pas laissé de commentaire.

TAMARA B.
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Chris was Awesome

Mark R.
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Le client n'a pas laissé de commentaire.

Dougas B.
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One again, Uhaul customer Service is awesome. Thanks again everyone.

Dougas B.
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Another first class Uhaul location. Trust Uhaul for the best service.

Mitchel G.
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Excellent service..thank you

MYEIAH B.
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Le client n'a pas laissé de commentaire.

Griffin E.
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Le client n'a pas laissé de commentaire.

Elizabeth P.
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Le client n'a pas laissé de commentaire.

Herbert B.
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Thank you to the entire staff for your consistent excellence and customer service-it is greatly appreciated!

Anthony F.
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Le client n'a pas laissé de commentaire.

JON S.
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Le client n'a pas laissé de commentaire.

Jaquita C.
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I put the gas tank back in the truck as was before and they still charged me extra for the gas

Mykayla D.
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Easy to rent, reliable vehicles, and great customer service!!

ANTHONY R.
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take a little more time with the customer

Kristina Z. | Expérience générale |
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Need more staff in the store. Abnormally long wait times!

RUTH C.
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Le client n'a pas laissé de commentaire.

Scott C.
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Le client n'a pas laissé de commentaire.

Joseph U.
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Le client n'a pas laissé de commentaire.

Teka S.
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Send emails of receipts after we do an after hours drop-off.

VIDOJE C.
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Le client n'a pas laissé de commentaire.

LANCE L.
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It was quick and good

Kaila S.
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Make sure that the truck your renting out, has enough air in the tires. The truck I had didn't have enough air in one of the rear tires.

Robert G.
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Le client n'a pas laissé de commentaire.

Ronald G.
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Was good for me

Jonathan J.
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Le client n'a pas laissé de commentaire.

Jene J.
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Le client n'a pas laissé de commentaire.

willie M.
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Le client n'a pas laissé de commentaire.

Jeannie J.
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I feel like the two individuals that I came in contact with did there job overall but neither one of them seem to be happy to have to help me no smiles no hello or anything I am not sure what that was about but that's how it happened

Craig M.
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Le client n'a pas laissé de commentaire.

Casonya L.
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Great service and professional staff, company needs to inform customers there are drop off boxes for keys at every location when finish with the service.

Herbert B.
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Great staff and equipment

Bennett T.
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Truck had a really bad wobbles at 55 miles an hour and steering wheel shakes really bad

Brenda P.
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Le client n'a pas laissé de commentaire.

Valerie C.
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Everything went very smoothly so I can't think of anything.

TO SHEANA S.
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Le client n'a pas laissé de commentaire.

LEROY S.
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Great experience

STEVEN P.
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No one was at the desk when I arrived and another customer had been waiting 10 minutes for someone to help. I had to find the manager who was dealing with propane refills. He did not inspect the truck while I was there or check me out.

Herbert B.
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Great customer service-use often and recommend.

Ahmend W.
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The service was excellent and it always is. I will recommend and continue to use this location for our future moving needs.

Chris M.
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Le client n'a pas laissé de commentaire.

Donzale R.
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The staff were friendly and very nice. My van was ready when I got there. Mr Finch was very knowledgeable and efficient, I really like this Uhaul facility and I have used it on several occasions and always happy with service.

alana B.
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Le client n'a pas laissé de commentaire.

Carl M.
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Le client n'a pas laissé de commentaire.

Dawn D.
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Le client n'a pas laissé de commentaire.

BOBBY S.
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I live in Tampa, FL. When I need a vehicle to haul anything, this site I use when I am in town or OTR. Easy and quick.

Lauren M.
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Had to wait a little while to process the return

kevin B.
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Le client n'a pas laissé de commentaire.

DERRICK J.
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Make sure that the customer receives the item requested and paid for.

Christopher L.
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Le client n'a pas laissé de commentaire.

GARY B.
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Le client n'a pas laissé de commentaire.

Karl W. | Premières impressions |
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Great place to get a truck and storage easy access friendly staff fast service

Matthew G.
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Le client n'a pas laissé de commentaire.

Lynn B.
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Le client n'a pas laissé de commentaire.

Herbert B.
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Great customer service!

Edwin B.
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Great service

Neisha E.
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Le client n'a pas laissé de commentaire.

Logan V.
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Staff was extremely friendly and helpful. It was a pleasure to go to this location

Donald P.
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Le client n'a pas laissé de commentaire.

Ronnie M.
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Le client n'a pas laissé de commentaire.

Amber Y.
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Friendly service, quick in and out! Thanks!

rhonda M.
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Our customer service Rep was incredible.

Lorna C.
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James Finch was great! He was very nice and friendly when we went through check out. The truck was spotless when we picked it up, and returning the truck was simple and easy.

Shannon O.
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Le client n'a pas laissé de commentaire.

ROBERT D.
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Le client n'a pas laissé de commentaire.

RICHARD T.
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Le client n'a pas laissé de commentaire.

rhonda moses m. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Treveca B.
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Le client n'a pas laissé de commentaire.

Julie B.
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Le client n'a pas laissé de commentaire.

Patra N.
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Haven't received my deposit. Brought truck before 9, gas level on full and clean. It's after 1:39 and they haven't responded.

Ryan L.
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Very easy, staff was friendly

Keylando G.
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Le client n'a pas laissé de commentaire.

Arvis R.
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Just keep doing what you're doing the service was excellent! I will be back to this pacific location myself. Thank you so much!!!!!!

dan K.
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Le client n'a pas laissé de commentaire.

PAMELA S.
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Well stocked with packing supplies. Large location with many many trucks and tow equipment. Easy to find off Gallatin Rd. Very clean. Staff very friendly.

Marthell G.
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Le client n'a pas laissé de commentaire.

Lynsey S.
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NOT CHARGING $82 FOR A $20 TRUCK!!!!!!! YOU OVERCHARGED ME. HOW COULD I DRIVE 83,067 MILES IN THE 4 HOURS I HAD IT?!?! OBVIOUSLY IM BEING CHARGED FOR THE TOTAL AMOUNT OF MILES THAT ME AND THE PEOPLE BEFORE ME USED. NO!!!!

Shawandra J.
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Le client n'a pas laissé de commentaire.

Emily H.
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The U-Haul on 1st Ave screwed me over but I was able to call U-Haul and they cancelled that reservation and was able to get me a truck at this Madison location. I had a reservation for 8AM - got an email with that time for the 1st Ave location and then got there and they didn't open til 9AM. I never received an email or phone call about this change.

Iisha A.
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Le client n'a pas laissé de commentaire.

Richard W.
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Le client n'a pas laissé de commentaire.

Lesa T.
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Quick, easy, friendly!

JOHN B.
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The people who helped me at the U-Haul Center were great.

BENAIAS E.
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Le client n'a pas laissé de commentaire.

Scott F.
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Le client n'a pas laissé de commentaire.

Herbert B.
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Use the Madison Uhaul often-great customer service!

James T.
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Reservation was initially under 1515 Gallatin Pike, which upon arrival didn't have our rental on the lot. They apologized and gave us a discount and directed us to 121 Moving Center ct. Who were great to work with, but received no communication of why we were there and why we were quoted different prices. Also, they did not mention that I would receive a text to inspect for damage before driving. We were given key and told it was parked out front ready, and left.

Rahul G.
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Le client n'a pas laissé de commentaire.

Keyaiera M.
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Le client n'a pas laissé de commentaire.

Andrea I.
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Le client n'a pas laissé de commentaire.

Jaterrika W.
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Le client n'a pas laissé de commentaire.

Lisa R.
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I dropped off my truck, 2 guys were waiting, they were so nice. Great customer service.

David H.
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The staff was very professional and efficient. Friendly as well.

Edwin B.
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Great

James L.
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Nicest U-Haul rental place I've ever been to. Very well organized and clean. 10/10 will return.

Bernard C.
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Le client n'a pas laissé de commentaire.

GWENDOLYN H.
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Le client n'a pas laissé de commentaire.

David H.
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The staff was very friendly and helpful.

Brigette B.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

Jean H. | Expérience générale |
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Two lots to park the trucks and trailers, but mostly all of them were kept by the storage units causing it to be difficult to get in and out at times. Anytime the parking stall has blue paint it means that it is Handicap. My last day there an employee made me park where it was painted blue. She argued that it is not Handicap. Just because you start to scrape away the painted sign doesn't make it not Handicap, there is still blue and a ticket can still be issued.

sherita h. | Expérience générale |
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Rat droppings and a caved in ceiling that damaged lamps and pictures that apparently got wet and had to be thrown away. I was not given a refund for the days I didn't use the storage, but conveniently charge 25.00 if I was a day late. I moved out the 28th of the month so that's 5 days before the next bill was due. I wasn't given the number to file a claim for the items destroyed or cleaning fee for the furniture that rats have climbed all over..

Jeoffrey D. | Premières impressions |
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The guy that checked me in was very knowledgeable and very friendly. He had worked there when I rented a unit a couple years ago. Very good experience.

Debra C. | Expérience générale |
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The staff is always helpful and professional. I have never had a bad experience with my storage unit or when renting a truck. They were great!!

Kevin W. | Expérience générale |
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Specifically reserved a drive-up storage unit as I have a few very heavy items, including a real-wood dresser that weighs about 500 lbs. I received confirmation that I had a drive up unit reserved and when I got there after a 12 hour drive the facility had a second floor unit that was only accessible by a huge ramp. They were unapologetic about this and had no offers or attempts of rectifying the problem, I went to another facility.

Erin P. | Premières impressions |
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We were displaced due to a horrible tornado that took out our home and belongings. I was loading items into my storage unit at the Madison, TN location alone. The ramp to the second floor unit was not large enough to pull the cart up with the boxes. It is a huge mess. I asked someone at the counter if they could just help me pull the cart up the ramp, which would take one minute of muscle. To which, a very dirty, unkempt woman with a big septum piercing looked at me and said "that's not my job sorry" and her coworker appeared to be concerned, but that's all that it was, appearances. She kept herself behind the counter while I cried. My posessions were broken from attempting to go up this ramp. So after losing almost everything, I lost more because one person couldnt be bothered to lend me a hand. This is absolutely shameful, and the Madison location should be ashamed of themselves. We are all Nashville neighbors, and the least that someone could do, is show a litle compassion. Disgusting.

kirk r. | Premières impressions |
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Called 9 days before I needed a 10 ft storage unit. Spoke with Brandon. When I got there they couldn’t find my reservation and no 10ft units available.

andrew j. | Premières impressions |
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My property have been vandalized and stolen. One of the employees after cutting my lock I purchase at that location allowed someone to go into my storage #228

steven c. | Premières impressions |
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The guys went out they way to help

Evan W. | Expérience générale |
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EVERY staff member was helpful and amazing. I loved it and if I need another storage unit, I won't hesitate to come back.

Tanya R. | Premières impressions |
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Fast easy courtois

MECHELL S. | Expérience générale |
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The access code never worked, so I always had to make a trip up to the office to get someone to open the storage. I usually ended up waiting because they were so busy.

KEO C. | Expérience générale |
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Facility is hard to reach on the phone, but that seems to be the same for most facilities. They did however return a call 48 hours later; which is rare for most facilities.

Joan M. | Expérience générale |
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Live German Cockroaches were in my unit & crawling from underneath 2 units 2 doors down almost as soon as we started taking items out. Because of it, I threw much of my items in the on-site dumpster.

QUINNA H. | Premières impressions |
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They needed more people working the store especially on a holiday of its business. The password/ key card situation was not explained and I haven’t been about to get in my storage for 5 days.

Stephen S. | Premières impressions |
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My reservation said I could access the storage unit until 10pm. Found out when i got there that i could only access it till 7pm. Had a truck lined up and two friends willing to help me move. Bummed

Donald J. | Premières impressions |
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Well the truck broke down and had to wait for the truck to get fixed and missed work the next day so we could take the truck back so me and my wife are out a day of work so we are suppose to be comple

Vera F. | Expérience générale |
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I found u haul and the people there were very satisfactory to my needs .And I would be very happy to recommend it to anyone.

sherrell b. | Expérience générale |
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Anytime I called up there everyone was always helpful.

temeshia p. | Expérience générale |
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Management was rude and offered no assistance to help customers

linda h. | Expérience générale |
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I just want to say that you all are awesome. Thanks for being there in the times of need.

Lee Esther W. | Expérience générale |
Évaluation :

The Madison U-Haul Storage with General Manager Mike Ozden and his Assistant General Manager Brandon Jones and their crew was so AMAZING, HELPFUL, WITH EXCELLENT CUSTOMER SERVICE SKILLS. I loved it.

Jeoffrey D. | Expérience générale |
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I have recommended this facility to someone I work with. The staff were friendly and the facility was clean and secure. Thanks!

Darryl B. | Expérience générale |
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The electronic lock malfunctioned and i could not get into my storage unit. Msnagement could not get into the door either. I am going through with arbitration for breach of contract

Chynette G. | Expérience générale |
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I just have to say that my experience with u Haul was wonderful, and the staff and all was great. Thanks for the awesome customer services.

VEASHA R. | Expérience générale |
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They employees were super nice and always answered my questions. They were very efficient!

Cathrine H. | Expérience générale |
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Needs lighting and storage needs painting on inside of building i mean the storage its nasty and it wasnt clean when i rented.plus a person can die of heat stroke in the o nes upstairs no air was on.

Janet K. | Expérience générale |
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CANNOT get a call back from GM Mike Ozden regarding an auto payment of 7/20/18 for unit 122. Vacated unit on 7/16/18. I have called site multiple times & Uhaul Corp regarding matter. Ridiclous!

Charlene Z. | Expérience générale |
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Worst service ever never will do any kind of service from your company again

Jeremy J. | Expérience générale |
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Other than wishing for an elevator opposed to an access ramp, it was a great experience.

will c. | Expérience générale |
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Everyone is very helpful and Mike is professional and personal.

Marla M. | Expérience générale |
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Extremely rude staff and were not willing to work with me on retrieving my items but yet charged me for it. Will never do business with U-Haul again.

BRIAN C. | Expérience générale |
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Great service

Buddy K. | Expérience générale |
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very good to work with

Katheryn S. | Expérience générale |
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Staff was very hard to get a hold of. I moved my belongings to SpaceMax

Non reviews have been submitted for this location.

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