Customer Reviews for U-Haul Moving & Storage of Madison

Évaluation :

5

Great, happy to be home.

Évaluation :

5

Excellent customer service 👏🏾

Évaluation :

5

I don't know if this is something that you can fix when you reserve something and the person whoever already rented out hadn't returned it but I had offered for another truck but it wasn't what I wanted. Even though they accommodate me with a truck I wanted to know in the future since it was a disc inconvenience that they throwed off some of the price of the vehicle the time that I had it.

Évaluation :

1

Terrible truck, had to switch locations just to get it, charged for more miles than I drove

Évaluation :

5

I can't think of anything. Good service and good equipment, as usual. Thanks, JTS

Évaluation :

5

I returned the trailer a day early but not offered a refund.

Évaluation :

5

Very polite

Évaluation :

4

Try to expedite the check-in process. I checked in online and still had to do the same thing and more when I got to the store and there was only one person working the counter.

Évaluation :

3

Truck was very beat up, smelled strongly of marijuana, and I had to go in and request the equipment that I rented to be put in the truck.

Évaluation :

2

Trucks are Not Properly Maintained no Gas Cap on tank Some of The Staff is Not Properly trained

Évaluation :

4

Truck was great for what we needed- fuel efficiency was terrible… it is what it is.

Évaluation :

5

Service was very good n rep was great..

Évaluation :

5

The trailer was tagged as do not use and they sent me and my family out with it anyway. He said the lights worked but they didn't when I checked it back in 4 hours later. What a safety hazard! I'm furious!!!

Évaluation :

5

This team is simply on point. They know exactly what they are doing and even with a full house, made me feel involved and important. Very easy experience and these are now my go to team for moving solutions.

Évaluation :

4

Unable to drop off trailer early. Was told no one was their to take pictures and check us in. Easy to rent. Almost impossible to return

Évaluation :

5

Very, very friendly and helpful staff!!! Really appreciate the great customer service, thank you!!

Évaluation :

5

Very friendly and accomodating

Évaluation :

5

Keep being kind helpful and smiling .

Évaluation :

5

I returned the trailer I rented a day early and was told outside, in the return lane, that there was no need to go inside, that the bill would be automatically adjusted to just a one day rental. That did not happen, I received via email a bill for two days. I called to get it adjusted and was told the manager did not believe me and would have to look at the video surveillance footage to make sure and once that was done he would call me. So far no call, no refund. It is not a good feeling when what I was told would happen did not and then basically being told I might be lying when questioning my invoice. Maybe U-haul is desperate for money? If so, why not just raise your prices like every other big corporation has lately?

Évaluation :

5

The employees were very friendly and easy to work with. The truck and trailer were both ready quickly with all of the equipment I needed after my arrival to the location.

Évaluation :

4

Was there a mileage counter for the customer to monitor as he drove ?

Évaluation :

5

The General Manager, I'm terrible with names. But I think is was John. He was one of the nicest person I ever met. He gave me his undivided attention. Cutos to Him!!!

Évaluation :

5

John and the entire crew made my rental smooth and easy!

Évaluation :

3

Mice and red wasps were a significant problem in my unit. I was assured at move in that pest control was a top priority for the facility. All off my items were stored in plastic bins, not cardboard boxes. However, several priceless heirlooms were damaged beyond repair by mice nests, urine, and feces. I was stung last summer when I opened my unit for sorting some items. I reported the wasps nests, and knocked down the nests myself repeatedly. My account was on autopay. More than once, I received a bill with "late fees" because the billing was not processed as expected. When I tried to contact the store, I went into corporate UHaul phone systems that were unable to resolve the issue or a never ending loop only to be told I'd need to physically visit the local office and pay my bill (even though it was in auto pay). Brandon and John are fantastic employees. Their hands are tied by an inefficient corporate structure that surrounds them. Note: The fencing at the back of the property near the train tracks is not secure. Two different times I was at my unit (toward the back of the property), the same couple was hanging out under the covered porch area. One time, they were arguing, and the argument escalated into physical blows. I immediately locked my unit and reported the incident to the office. I was unable to complete my unit sorting at the time due to the incident. This was not due to the fault of the workers. Staff have been accommodating, helpful, and customer service has been as expected. I have been credited fees and accommodated, but the pests were never under control. Building B has a mouse problem. Please ensure this is taken care of before promising patrons that their heirlooms and items will be safe from pests. Thank you to Brandon and John for their continued solutions. I would only recommend an indoor, climate controlled storage company/space future forward. Merci.

Évaluation :

1

My review is NOT in regards to the Madison location. My review is in regards to the Hendersonville location and Uhaul in general. I made my reservation online for the Hendersonville location. Received a text to call to confirm with the Hendersonville location, so I called and confirmed. At some point after that time my reservation was moved to the Madison location and I was sent a text that I NEVER saw. The next day I go to the Hendersonville location to get my trailer and they inform me that they don't have it and my reservation was moved to Madison and would have to go to that location. Is it to much trouble for Uhaul to make a phone call to a customer to ask the customer if they would like to accept moving the reservation to another location???????!!!!!!!! The employee that I dealt with at the Hendersonville location was so rude and unhelpful that I will NEVER go back to that location and will avoid using Uhaul in the future. Now I am going to the internet and leave Uhaul as many 1 star reviews as sites I can find to leave a review. Goodbye Uhaul

Évaluation :

5

Keep up the good work!

Évaluation :

5

Everything went smoothly for me. The trailer was perfect for my needs.

Évaluation :

5

Dropping off the equipment was polar opposite of the pickup. John, the GM was extremely friendly, helpful, and personable. After days on the road, relocating to a new city, it was nice to be greeted by someone so pleasant.

Évaluation :

5

Great fast service!

Évaluation :

5

Great service

Évaluation :

5

The truck I drove has transmission issues that cause it to hang in gear for a long time before changing, used a LOT of gas! The interior was pretty bad, steering wheel had something sticky all over it so I had to wash it before I could handle it. It was empty of gas, so as soon as I pulled off the lot, pretty much, I had to stop at a station. I always thought they started out full. On the upside, Zack was knowledgeable, very helpful, and a true asset to this company. I sure hope you appreciate him!

Évaluation :

5

Trailer seemed to be well maintained but the staff is what made this experience above and beyond. They where extremely helpful and informative, I will do all my rentals at this location going forward.

Évaluation :

4

The cab needed cleaning when we picked van up. The passenger seat was covered in dog hair. The left mirror had damage & the passenger side windshield wiper was loose & seemed as if it was for another vehicle. The ride & drive was great, but speedometer was 1/10th of a mile fast which meant we paid for an additional 110 mile.s

Évaluation :

5

All these Guys are the best I have ever met I have traveled extensively for over forty years and have never met a group of finer men.John,Chris and the young man that checked me in are the best most honest and caring men I have ever met,Thank you

Évaluation :

5

The owner waited on me. Took very good care of me. Strongly recommend dealership to rent from.

Évaluation :

5

Agent was VERY helpful and personable.

Évaluation :

5

Jon W was an extraordinary help to everyone waiting to pick up their reservations. He was working solo and made sure to keep everyone assured and offered exceptional service to all.

Évaluation :

5

They are very kind, they help you in everything, they are good people

Évaluation :

3

I received my truck with 18 miles of fuel and had to pick up my auto transport at a different location than where my truck was parked. For $1 125 it was awful. I will be using Penske for my further moving needs.

Évaluation :

5

Great people!! Answered all my questions

Évaluation :

5

Just keep up the excellent service

Évaluation :

2

My reservation was cancelled due to not picking up at a certain time, I was told it was reserved for me for 24 hrs, and decided to wait until the morning to pick up. You should stress to people that the reservation is not a 24 hr period

Évaluation :

1

Employees were very rude , will be in contact with corporate!

Évaluation :

5

Made dropping off process simple

Évaluation :

4

The truck had cardboard in there and I left it in there.Make sure they are clean.

Évaluation :

3

They guys working were nice but the manager needed to have more people working on a Sunday at the end of the month. Wait times were not acceptable.

Évaluation :

5

Honestly the man was very knowledgeable about every product that I purchase

Évaluation :

4

The line was really long at pick up and only one person behind the counter and one person getting equipment. It was a Saturday at the end of the month so maybe increasing staffing for peak times when there are a lot of reservations would help make the line go faster.

Évaluation :

4

Make sure the truck roofs do not leak Our belongings got wet

Évaluation :

5

The cargo door is very hard to let down on the specific rental I had . Other that that everything was smooth .

Évaluation :

5

The fastest in and out I have EVER had at U-Haul. Very impressed!

Évaluation :

5

Efficient, friendly, cooperative

Évaluation :

2

Communication should be a lot better then what I experienced.

Évaluation :

5

They was wonderful i still have more to move at a later date and without any doubt i will use them again

Évaluation :

5

Amical

Évaluation :

5

Excellent Service!

Évaluation :

5

All worked great

Évaluation :

5

I would rather not be messaged at 2am . otherwise all was good.

Évaluation :

4

While our original reservation had somehow been canceled unknown to us, the owner did everything in his capacity to accommodate us.

Évaluation :

5

I love ❤️ John and the young lady with the Blonde hair they are such sweetheart and where very helpful

Évaluation :

4

After spending a weekday there while movers loaded our trucks from storage, very thankful for this facility. Each UHaul staff member was pleasant, helpful, every time I walked to the counter - in spite of delays with payment methods due to address changes - and handled each request I saw and heard fully.

Évaluation :

1

I transferred my larger #45 unit to someone that shared half the space the last few months, we went inside the store in June 2020 with driver's licenses, credit cards, signed, auto pay, no longer my unit. In Dec 2020, I got the smaller #91 unit and discovered that my name was still on her #45 account online, I couldn't get to my #91 online because I was listed as hers for #45, her info also on it instead of my #91, couldn't pay my account or set up my usual auto pay. I received aggressive emails with a former manager's name at the bottom, the new manager of the past year not on the e-mails. No one could fix any of this with MANY unpleasant and lengthy attempts, no one could take responsibility, calling the 800# didn't help after much effort, and could never reach the Madison storage unit location by phone. I also had an especially hostile encounter with the employee Rory who did not respect me as a customer or believe anything that I said I was told and charged me a $39 late fee the first time I went in to try to get auto pay fixed in person since I couldn't get anything fixed online or through the 800#. If not for all this for almost a year, all else would have been good.

Évaluation :

5

Fabulous! It will help us a great deal to have this fir a while.

Évaluation :

1

storage has homeless people living in it and it reeks of dead body that has not yet been discovered

Évaluation :

3

The worker must have had a really bad day. We arrived 15 minutes before closing with 2 trucks to return and 2 storage units reserved, and the man on staff walked in from his truck, told me they closed in 15 minutes and I should come back tomorrow. I asked to get started with the time available and finish our transaction- he then threw something down, and was as minimally helpful as possible in acknowledging and printing receipt. I had to ask for additional information 3 separate times about the units and where to find them. He was out by 7 pm.

Évaluation :

5

Ty. Mike. &. Tracy. Great. People . Ty. Been there 9ish years殺

Évaluation :

2

Muy mala atención al cliente por parte de los empleados

Évaluation :

5

I had a very good experience with UHaul storage. The staff was always courteous and helpful. Never a bad experience in over 5 years. Thanks

Évaluation :

1

I tried to call the manager for months. He never called me back and when I went to the location, he was never there.

Évaluation :

3

Need more staff in the store. Abnormally long wait times!

Évaluation :

4

Great place to get a truck and storage easy access friendly staff fast service

Évaluation :

3

Two lots to park the trucks and trailers, but mostly all of them were kept by the storage units causing it to be difficult to get in and out at times. Anytime the parking stall has blue paint it means that it is Handicap. My last day there an employee made me park where it was painted blue. She argued that it is not Handicap. Just because you start to scrape away the painted sign doesn't make it not Handicap, there is still blue and a ticket can still be issued.

Évaluation :

2

Rat droppings and a caved in ceiling that damaged lamps and pictures that apparently got wet and had to be thrown away. I was not given a refund for the days I didn't use the storage, but conveniently charge 25 if I was a day late. I moved out the 28th of the month so that's 5 days before the next bill was due. I wasn't given the number to file a claim for the items destroyed or cleaning fee for the furniture that rats have climbed all over..

Évaluation :

5

The guy that checked me in was very knowledgeable and very friendly. He had worked there when I rented a unit a couple years ago. Very good experience.

Évaluation :

5

The staff is always helpful and professional. I have never had a bad experience with my storage unit or when renting a truck. They were great!!

Évaluation :

2

Specifically reserved a drive-up storage unit as I have a few very heavy items, including a real-wood dresser that weighs about 500 lbs. I received confirmation that I had a drive up unit reserved and when I got there after a 12 hour drive the facility had a second floor unit that was only accessible by a huge ramp. They were unapologetic about this and had no offers or attempts of rectifying the problem, I went to another facility.

Évaluation :

1

We were displaced due to a horrible tornado that took out our home and belongings. I was loading items into my storage unit at the Madison, TN location alone. The ramp to the second floor unit was not large enough to pull the cart up with the boxes. It is a huge mess. I asked someone at the counter if they could just help me pull the cart up the ramp, which would take one minute of muscle. To which, a very dirty, unkempt woman with a big septum piercing looked at me and said "that's not my job sorry" and her coworker appeared to be concerned, but that's all that it was, appearances. She kept herself behind the counter while I cried. My posessions were broken from attempting to go up this ramp. So after losing almost everything, I lost more because one person couldnt be bothered to lend me a hand. This is absolutely shameful, and the Madison location should be ashamed of themselves. We are all Nashville neighbors, and the least that someone could do, is show a litle compassion. Disgusting.

Évaluation :

3

Called 9 days before I needed a 10 ft storage unit. Spoke with Brandon. When I got there they couldn't find my reservation and no 10ft units available.

Évaluation :

1

My property have been vandalized and stolen. One of the employees after cutting my lock I purchase at that location allowed someone to go into my storage #228

Évaluation :

4

The guys went out they way to help

Évaluation :

5

EVERY staff member was helpful and amazing. I loved it and if I need another storage unit, I won't hesitate to come back.

Évaluation :

5

Fast easy courtois

Évaluation :

3

The access code never worked, so I always had to make a trip up to the office to get someone to open the storage. I usually ended up waiting because they were so busy.

Évaluation :

4

Facility is hard to reach on the phone, but that seems to be the same for most facilities. They did however return a call 48 hours later; which is rare for most facilities.

Évaluation :

1

Live German Cockroaches were in my unit & crawling from underneath 2 units 2 doors down almost as soon as we started taking items out. Because of it, I threw much of my items in the on-site dumpster.

Évaluation :

2

They needed more people working the store especially on a holiday of its business. The password/ key card situation was not explained and I haven't been about to get in my storage for 5 days.

Évaluation :

2

My reservation said I could access the storage unit until 10pm. Found out when i got there that i could only access it till 7pm. Had a truck lined up and two friends willing to help me move. Bummed

Évaluation :

3

Well the truck broke down and had to wait for the truck to get fixed and missed work the next day so we could take the truck back so me and my wife are out a day of work so we are suppose to be comple

Évaluation :

5

I found u haul and the people there were very satisfactory to my needs .And I would be very happy to recommend it to anyone.

Évaluation :

5

Anytime I called up there everyone was always helpful.

Évaluation :

1

Management was rude and offered no assistance to help customers

Évaluation :

5

I just want to say that you all are awesome. Thanks for being there in the times of need.

Évaluation :

5

The Madison U-Haul Storage with General Manager Mike Ozden and his Assistant General Manager Brandon Jones and their crew was so AMAZING, HELPFUL, WITH EXCELLENT CUSTOMER SERVICE SKILLS. I loved it.

Évaluation :

5

I have recommended this facility to someone I work with. The staff were friendly and the facility was clean and secure. Merci!

Évaluation :

2

The electronic lock malfunctioned and i could not get into my storage unit. Msnagement could not get into the door either. I am going through with arbitration for breach of contract

Évaluation :

5

I just have to say that my experience with u Haul was wonderful, and the staff and all was great. Thanks for the awesome customer services.

Évaluation :

4

They employees were super nice and always answered my questions. They were very efficient!

Évaluation :

3

Needs lighting and storage needs painting on inside of building i mean the storage its nasty and it wasnt clean when i rented.plus a person can die of heat stroke in the o nes upstairs no air was on.

Évaluation :

2

CANNOT get a call back from GM Mike Ozden regarding an auto payment of 7/20/18 for unit 122. Vacated unit on 7/16/18. I have called site multiple times & Uhaul Corp regarding matter. Ridiclous!

Évaluation :

1

Worst service ever never will do any kind of service from your company again

Évaluation :

4

Other than wishing for an elevator opposed to an access ramp, it was a great experience.

Évaluation :

5

Everyone is very helpful and Mike is professional and personal.

Évaluation :

1

Extremely rude staff and were not willing to work with me on retrieving my items but yet charged me for it. Will never do business with U-Haul again.

Évaluation :

5

Great service

Évaluation :

5

very good to work with