Customer Reviews for U-Haul Moving & Storage of Marietta
Location en tout temps  |  U-Haul Truck Share 24/7© Location

402 évaluations

100 Dodd St   Marietta, GA 30060
(Behind the Sam's Club on Hwy 41 South of Roswell Road)

(770) 424-9584

Heures

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(770) 424-9584

100 Dodd St
Marietta, GA 30060
(Behind the Sam's Club on Hwy 41 South of Roswell Road)

Services dans cet établissement :

Heures

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

I was charged twice for unit and had to get a attorney to get it resolved. The manager is very unprofessional and unethical.

Cynthia K.  |  Expérience générale 
Évaluation :
1

Terrible experience waited over a month for the manager to process a move out

Nyeisha D.  |  Expérience générale 
Évaluation :
1

Worst dirthole I've ever seen,rude manager and storage unit are rotten. Corporation should do s inspection and fire the manager.notifed of vacating unit 2 weeks before rent was due and no response then kept getting late notifications and just threw them away.Stay away.ive posted this on FB.good luck.

John F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah C.  |  Expérience générale 
Évaluation :
1

This facility is terrible

Tyonna L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly G.  |  Expérience générale 
Évaluation :
3

The 5x10x10 should not say on the website that it can fit up to 1200 sq ft. Our apartment wasn't even 1200 sq ft, and there was no way we could fit all of our things so we had to upgrade our unit. They ran out of clickers for us to access the gate, so that was inconvenient. We had to wait 10 minutes for someone to help us because two of the workers who could actually help us check in were outside helping this man get his car off the trailer, even though there was a guy at the desk who couldn't help us but had knowledge in unloading the car for the other customer.

Rachel N.  |  Premières impressions 
Évaluation :
5

This Marietta location was amazing and had such great customer service. I would definitely recommend this one to others. However, the in Georgia overall really really inconvenienced I and my family for the fact that they are so inconsistent and misleading. This Marietta location fixed everything up for me though so thanks!

OJO P.  |  Premières impressions 
Évaluation :
5

The staff at 900 Roswell St and 100 Dodd St in Marietta are outstanding at customer service. Four separate employees when WAY out of their way to help us. Each of them in turn found creative solutions to issues that we had pop up. We arrived in the late afternoon in a rainstorm in a fully packed 26 footer. But, through quick thinking and action from the storage and truck team, we got completely unloaded and the truck turned in that night. I cannot speak highly enough about the people at this UHaul site!

Jeffrey S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisee D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RITA M.  |  Expérience générale 
Évaluation :
5

It was a good value and the staff were extremely friendly and helpful

CARTER B.  |  Expérience générale 
Évaluation :
5

This location was amazing! Ms. Blair and Ms. Shelby was very professional and had amazing customer service! I will definitely be back! Merci.

Leonard V.  |  Expérience générale 
Évaluation :
4

Good location

Jorge R.  |  Expérience générale 
Évaluation :
5

they helped me, excellent service

Walter G.  |  Premières impressions 
Évaluation :
5

I wish you can get you a prorated amount back if you didn't stay the whole month.

MICHAEL L.  |  Expérience générale 
Évaluation :
5

The staff were excellent. I never waited more than 10 minutes for help. I got what I needed and I was in and out in no time. I can surely say service with a SMILE.

Valerie T.  |  Expérience générale 
Évaluation :
5

Good service and friendly

Maxwell B.  |  Expérience générale 
Évaluation :
2

I was given terrible service my entire process

Shakeela M.  |  Expérience générale 
Évaluation :
4

Excellent service à la clientèle

Dorothy H.  |  Expérience générale 
Évaluation :
3

My storage unit left an odor in my clothes. Plus, my boxes were covered with rat feces.

Theresa B.  |  Expérience générale 
Évaluation :
1

I was not able to access the storage area because the gates were locked. I put my ciyde into the gate but it would not open. Additionally, the storage unit that was assigned to me was locked

Rhonda H.  |  Premières impressions 
Évaluation :
5

Everything went great. The staff was courteous and helpful and professional. Great experience.

Aminah P.  |  Premières impressions 
Évaluation :
1

The inability to call the local office and get a person is all but a show stopper for me... add in the impossible hold times at call center and i won't use U-Haul again. Already switched to Penske.

Samantha B.  |  Expérience générale 
Évaluation :
4

Good Service. I would utilize again.

BERNICE H.  |  Expérience générale 
Évaluation :
2

My stuff was in storage about 10 mos...I don't know what those dropping were in my unit however, my belongings were ok and nothing damaged or dry rotted. The guys at uhaul staff was awesome.

Tanger C.  |  Expérience générale 
Évaluation :
4

The facility was well maintained and secured my belongings for over 3 years. The staff was very courteous and helpful.

ROBERT J.  |  Expérience générale 
Évaluation :
5

no comment

ALAN T.  |  Expérience générale 
Évaluation :
5

Great place!

Andrea C.  |  Expérience générale 
Évaluation :
3

One thing that was a problem is when I moved from one storage to another and my belongings that was in the first storage was thrown away without anyone contacting me before renting it out.

CHERYL V.  |  Expérience générale 
Évaluation :
2

Was over charge for gas that wasn’t even in the truck when I picked it up per my contract.

alisha o.  |  Expérience générale 
Évaluation :
4

My only problem was somehow I was listed as having 2 accounts and letters were being sent to my family.

Veronica B.  |  Expérience générale 
Évaluation :
1

The Roswell St., Marietta location is not finished management suck their employees suck there There’s not enough room to put what I have to say

Gary W.  |  Réservation 
Évaluation :
4

n/a

Wyteria S.  |  Expérience générale 
Évaluation :
5

The young lady in the office was very pleasant

JAMES R B.  |  Expérience générale 
Évaluation :
5

The agents that handled my reservations were friendly, professional and flexible. I greatly appreciate your business.

sarjo p.  |  Réservation 
Évaluation :
1

No comment

Felitta V.  |  Expérience générale 
Évaluation :
5

Shelby in the office is great and everyone else was very helpful! Couldn't have asked for a better experience

Katy l.  |  Expérience générale 
Évaluation :
5

Thank you! Ms. Madison, you and your team were very pleasant.

LEANORA D.  |  Expérience générale 
Évaluation :
2

The staff was friendly but not helpful. My items while inside the storage unit acquired mold. My mattress, the box spring, my dining table, my area rug, my furniture, all got mold growin on them.

Kerry G.  |  Expérience générale 
Évaluation :
2

I Left. BECAUSE THE DOOR WAS BROKEN AN IT BEE N 7 MONTHS NO FIX, I WAS THERE FOR 6 YRS. YOU DON'T CARE ABOUT YOR CUSTOMER , SO I WENT FOUND ANOTHER PLACE. I CALL EVERYONE . NO HELP.

CHARLES S.  |  Expérience générale 
Évaluation :
5

I enjoyed my stay.

JULIA P.  |  Expérience générale 
Évaluation :
1

Check-in was excellent, check out was horrible. Customer service was horrible. I asked to used a restroom and was denied told told there was none. My unit was locked despite the bill being paid!

reginald k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Athena B. 
Évaluation :
5

Stephen is a great rep. Fast service. Great

LLOYD C. 
Évaluation :
3

Banks can hold a refund 5-7 business days after the initial transaction. That should be made clear from the start.

FREDRIC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

francis B. 
Évaluation :
3

The truck did not have working AC.

Larry H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christopher L. 
Évaluation :
5

Everything was excellent. No need to change a thing.

Kathy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sunny W. 
Évaluation :
4

Excellent customer service. Amber,who made our reservations and Ian Durbin, at the 100 Dodd St location, were very knowledgeable, speedy, thoural,and kind. A pleasure working with them both.

Letitia W. 
Évaluation :
5

Nothing, very customer friendly staff.

Frank W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rowena A. 
Évaluation :
5

I was extremely pleased and pleasantly surprised at how helpful the staff was. I can not recall her name, otherwise i would mention her. I had a most wonderful experience. Drop off was smooth too.

Chidozie O. 
Évaluation :
5

I got to work with Madison and she did an amazing job getting me in and out quickly. She was very polite and professional and I would definitely recommend renting with her.

CRYSTAL N. 
Évaluation :
5

I dropped off trailer after hours, but called the next morning to confirm everything was in order. Once again dealt with pleasant, positive people.

chris D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jermane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sabrina H. 
Évaluation :
5

Rien

WILLIAM P. 
Évaluation :
5

Rien

William P. 
Évaluation :
2

I ASKED FOR A 15 FOOT TRUCK .WHEN I PICKED THE TRUCK UP HE GAVE ME A 10 FOOT TRUCK.IT MADE MY MOVE COST MORE IN MILES CAUSE I HAD TO MAKE TWO TRIPS

zyonia M. 
Évaluation :
5

Everything was just fine. Agent very friendly.

Charles B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY F. 
Évaluation :
3

Make sure these trucks are in proper working order. The engine light came on as soon as I left the property with it. Also the man told me that he noticed it had an ignition problem I would have to shake the gear shift. And yes it took forever to get it to unlock to start. Now the number one problem is don't tell me you are going to charge me 80 and when I get back its gone up to over 90 dollars and I left with no receipt they would email it. This is the only email I got.

Terri B. 
Évaluation :
5

Specify where you want the truck dropped off after hours of operation.

ANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOUSTAFA A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

benita D. 
Évaluation :
2

I ordered an appliance hand truck, but it was not on the truck when I picked it up. Thankfully I was not charged for a hand truck. The clerk acted like my ability to adjust my move to make it work without the appliance dolly wasn't enough of an inconvenience for him to offer me some kind of concession. From his perspective, I wasn't out anything because I hadn't been charged. Please train your people to get an order right, and of it's not right, make it right. The bottom line is not my only consideration, and it should not be yours if you want to keep my business.

Joshua A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn M. 
Évaluation :
5

Excellent customer service

Marwens R. 
Évaluation :
5

It's so humid that a good renovation would benefit this place such as climate controls and better ceiling and ventilation systems to prolong the life of people's belongings

DESIRE A P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rejin J. 
Évaluation :
2

The after hours parking lot was small & hard to get into with the large truck. If there had been another truck dropped off ahead of us it would have impossible.

Mike D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
5

They did such a great job and were very professional and courteous. Thank you so much!

shaun T. 
Évaluation :
5

awesome.. will be coming back to rent again

lisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latura A. 
Évaluation :
3

nice officer on duty , good and nice personality

AWAIS B. 
Évaluation :
4

Two concerns: I transferred the pickup location online and the purchased moving supplies bib not. I had to go to the original pickup location and the staff person would not let me have them. I finally had to go to the U-Haul Center to get them. Secondly, the drop of center indicated on the contract was no longer in operation. So, I went down the street to another vender, who did not have my order number in his computer. I then had to call and check out by telephone. All in all, it was not a bad experience other than time consuming.

Jerry H. 
Évaluation :
5

Staff was patient, friendly, and helpful. I didn't have my rental contract with me and was returning the trailer to a different lot. The staff took the time to find my account on-line and attempt to call the original lot to ensure it wasn't reserved. When they were unable to make contact with the other location, the manager assured me that she would accept the trailer and make sure I didn't receive a penalty fee. The temperature was 98 degrees and they both had to walk the lot to locate the trailer's ID#. I felt very well taken care of, which was very much appreciated after an 18 hour drive. Thanks Marietta Uhaul....you rock!

katherine M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tishana P. 
Évaluation :
5

The employee was very professional and efficient!

Carrie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose N. 
Évaluation :
4

Had to park the truck 200 yards from where I dropped off the keys. People were very helpful and found a wallet left in the truck.

JAMES J. 
Évaluation :
5

very smooth pickup

jeff D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Krishnamoorthy S. 
Évaluation :
3

The rental experience was exactly as the rental company said it would....there were no problems

William F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elliyaas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa A. 
Évaluation :
5

great experience

Adam R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lee B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NICHOLAS G. 
Évaluation :
5

Excellent service à la clientèle

Ashley H. 
Évaluation :
5

Thanks

JENNIFER C. 
Évaluation :
5

Great experience!

Jarvis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lena S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Free boxes for all because socialism

kareem T. 
Évaluation :
4

Good location and accommodating staff.

ROBERT J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHINDONNA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIELECIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim B. 
Évaluation :
5

Fix leak on this rental unit.

rodolfo P. 
Évaluation :
4

Madi was very helpful. Thank you. Property access too small for UHauls.

ERIC P. 
Évaluation :
3

Have more option in terms of vehicle. Need more small pickup.

MICHELLE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ladawnya G. 
Évaluation :
1

All lights off an hour before closing. Young, slow, untrained girl working. Did not even turn on lights while I hooked up trailer. Also no street lights so total darkness.

JOHNNY W. 
Évaluation :
3

After arriving at the first location, the storage room I reserved didn't have the unit I reserved. The next location I went to could not receive the transport I rented. The 3rd location I went to (#61) Terrance was extremely helpful and did not stop working until I was completely satisfied. When returning the truck to the Dodd St. location they told me they didn't have a place for the truck and asked me again to go to #61. Dodd St. did finally accept the truck but I have never has service as poor as this with U-Haul before. I have used U-Haul services for the 5 moves I have made in the last 6 years but I may look elsewhere next time.

Kenneth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYLVIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA CAROLINA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

Ian was great to work with. Courteous and professional. By far the best rental experience I have ever had. This is one of u-hauls smaller locations, but I will definitely use it again and recommend to others. Great job!

CATHERINE S. 
Évaluation :
4

Very nice and understanding

KIEONIA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RON T. 
Évaluation :
3

The only part of the truck that was not right was the windshield. It was filthy on the outside and dirty on the inside. That's an important thing to be wrong because of needed extra visual clarity.the rest of the truck was great.

Donna B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MILIND R. 
Évaluation :
1

These people especially Greg are very unprofessional and have no knowledge of the job they have been given he has used horrible language with me and insulted my intelligence.

DOMINIQUE L. 
Évaluation :
3

Signage for location was a bit vague, and lacking in details; however, once I found the 'office' the young man that assisted me was very good - and customer friendly, and I was in/out in a relatively short period of time.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janis L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Desirea B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NICKOLE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Great service

ALEX Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TENICA J. 
Évaluation :
5

Jeremy was so nice and helpful!

DEBORAH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD W. 
Non reviews have been submitted for this location.

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