Customer Reviews for U-Haul Moving & Storage of Mayport

Évaluation :

5

staff was very friendly and helpful, i would recommend anyone to this facility

Évaluation :

5

My only issue is I ordered the U-Haul online and was told they had the appliance dolly which was necessary due to moving a refrigerator. They didn't have the dolly I needed and didn't have any for a long time at that location or the location a few miles away. I think that is bad business to say you have a product that is necessary to the move and not have it when you go pick up the rental. If it was already rented I would have understood however, they haven't had that dolly available for a long time. That was disappointing. The person I worked with was very nice and she was terrific so no issue with her or the location. Just issues with calling the customer service number and ordering something that should never have been available to order.

Évaluation :

4

I did not receive a utility dolly. the location does not provide them nor store them.

Évaluation :

5

Everything was great

Évaluation :

5

Easy pickup and return with polite people. Would definitely use again.

Évaluation :

1

When I went to get my things that had been stored for only 4 weeks there were roaches and rodent droppings in the unit and on my boxed items. The rodents chewed through a few boxes leaving their feces on my clothing. Wings from roaches were in my unit and seen on my belongings as well. I can't deal with rodents and roaches. Glad I got out before it was time to pay.

Évaluation :

1

Tracy the manager was helpful the following day with my cancellation do to my disappointment with the parallel parking for my trailer. The online registration and move in today was a nightmare even with customer service on the phone. I won't go through that again!

Évaluation :

5

Service has been great for rentals and propane at Atlantic Blvd. location. Great staff! keep doing what your doing.

Évaluation :

5

Cricket at Uhaul in Mayport was excellent and very helpful.

Évaluation :

5

Nancy Fike and Tracy Teague were amazing employees.

Évaluation :

1

There should be a warning or directions for where to park your own vehicle when picking up a truck. I had to park at the gas station next door. The lot where the trucks are is very small.

Évaluation :

5

You guys were great! Thanx for such awesome service 🥰

Évaluation :

5

One of the BEST experiences I have had. One item should be mentioned...the contract sent to my email was completely unreadable.

Évaluation :

5

Great facility!

Évaluation :

4

Although the uhaul experience was absolutely awful, the gentlemen working the counter at this location was very helpful

Évaluation :

5

very nice people

Évaluation :

2

Worst customer service ever. Completely disengaged, minimum conversation unless I engaged... no information regarding policies and returning truck... had to ask if I needed a receipt for fuel, didn't look over truck for prior damages, wasnt informed to note prior damages, nothing! Thankfully I took pics of everything, including the fuel Guage! They tried to charge me an extra $63 for fuel. Not on my watch bitches. I drove 6,8 mile and put $10 of fuel in just to avoid this! Went back in and the guy helped me get it back after showing him the proof of picture prior. THIS WAS ALL DONE BY THE OWNER... TERRIBLE EXPERIENCE.... GOOD EQUIPMENT

Évaluation :

5

Everyone was so nice and helpful. Definitely use them again if we need storage in the future.

Évaluation :

5

Nothing to add. My rental was awesome….I only needed a rental for less than two hours and I got it done safely under 1,5 hrs. Merci.

Évaluation :

5

Tracy and her team were unbelievablely amazing!

Évaluation :

5

Tracy helped me and she was friendly and helpful and made my experience excellent to were I would definitely recommend to everyone. Good job酪

Évaluation :

5

The team at this location is fantastic during check in and anytime visited my storage unit.

Évaluation :

4

The personnel at the location were helpful and knowledgeable

Évaluation :

4

The guy who helped us was awesome. The truck was crap. Needs an alignment and both of the visors were broken. Psi in tires was crap too.

Évaluation :

4

Truck itself was a POS. Transmission was about shot. No confidence that it would make it to the next traffic light

Évaluation :

5

The team here is the best that UHAUL has!!!

Évaluation :

2

Took over 5 hours just to do the paper work to get a storage unit.

Évaluation :

5

Thanks to all of the folks there. Wonderful people.

Évaluation :

5

They have always been courteous and helpful

Évaluation :

5

Mayport was great. Your call center was a nightmare.

Évaluation :

5

Nothing..Holly is the best!!

Évaluation :

5

Great customer service !!

Évaluation :

5

Awesome guy helped us !! He was so friendly and nice -

Évaluation :

3

Last day of being there rented big van loaded up rear door was broken would not close all the way . Was told nothing can do about it … drove off unloaded and used half the truck because 2 plus feed door opening did not want to lose my belongings… .. not happy about it and paid full price ….

Évaluation :

4

Loaded 15' truck up . Rear sliding door broken would not close all the way down 2 feet from bottom .. house keeper said nothing she can do about it .. used the truck only able to fill it half way throughout the day.. had to lock hand truck in cab so it would not be stolen…

Évaluation :

5

This location should win the award for the absolute best customer service! Also very friendly and kind… Very rare. I rent U-Haul's often… This is the absolute best location… The best people… God love them and set them free

Évaluation :

5

Tracy is a Sweetheart! She is an asset to your company she goes above and beyond to see that our needs were met, always with a smile on her face. Every business in could learn from her.

Évaluation :

5

Holly was amazing.

Évaluation :

5

Friendly and helpful staff. Facilities and equipment are clean and well maintained.

Évaluation :

4

Thank y’all

Évaluation :

5

Excellent Customer service.

Évaluation :

5

Very friendly and accommodating.

Évaluation :

2

Closed on a Wednesday had to go to another location to get access code and unit number. It cost me hours of my day. No sign saying that they were closed on a Wednesday apparently every Wednesday. I also called and wasn't able to get an access number or unit number It told me I wasn't allowed to give you that information when the sign says I can online instantly. The online website was not working properly. Very disappointed. I expect better from such a large company. At least a sign saying that you're closed would go a long way.

Évaluation :

5

N/A - found using phone for check in and return was easy and fast

Évaluation :

5

Holly the manager is awesome

Évaluation :

5

Free coffee and sausage biscuits

Évaluation :

2

I was unhappy when I learned that my previously made reservation was not honored and the blame was placed on the 800 number agent. I reserved a 5x10 unit then was told they didn't have any. I wasted an hour making other arrangements. They put me in two 5x5s instead. After I went to my unit I waited 20 minutes for someone to remove the locks. I called the office and basically she forgot. My time was pressed and is always valuable. Although polite and professional I'd take getting the unit that I ordered three days in advance and CALLED TO VERIFY TWICE to be honored over office worker professionalism. I think UHaul owes me something for my time, frustration and anxiety.

Évaluation :

5

Oh I would definitely recommend this facility to anyone the lady that works here was so very helpful. This was truly a great experience and would be glad to come back if I needed to use any storage facility again!

Évaluation :

5

My original pick up was scheduled for Neptune Beach location. However, when I got there, she advised that she had to "put down" the cargo van. Never event apologized until I asked her to and said that she was getting ready to call me AFTER I got there at the scheduled time. Very unprofessional!

Évaluation :

5

I was greeted by the new woman working there, maybe her name was Lauryn? She was great! And as always Holly was there putting in WORK to make sure we drove off and returned safely and quickly. Great team at Mayport Uhaul! Keep it up!!!!

Évaluation :

5

The two ladies in that office are awesome they did their job they did it very well I would definitely recommend using you home storage there again at that facility

Évaluation :

5

Holly was great she explained everything in detail very professional

Évaluation :

5

Nothing everything was amazing the manager holly want over and behind and was so sweet will definitely be spreading the word.

Évaluation :

5

I cannot say enough great things about Holly and her staff. She was so kind and helpful. She always has a Beautiful smile and friendly demeanor. I would recommend speaking to her about all your U-Haul needs whether storage or truck rental. She assisted me with both.

Évaluation :

3

Thanks

Évaluation :

5

The employees were all very courteous and super friendly! Would recommend to others. Merci.

Évaluation :

1

I have contacted customer service regarding a refund for monthly storage fee of $144,95 applied due to the container being late and the $50 a day refund for the container being 6 days late and no one has followed up with me yet. Please refund the money requested.

Évaluation :

5

Easily made reservations the day before I needed their services and had no issues picking up or dropping off.

Évaluation :

5

The ladies did a nice job despite the computers being down.

Évaluation :

5

Lizz at the Uhaul team in NJ and Armani and Holly at the Mayport location, were amazing and answered all my questions and very professional. My excellent experience is a direct reflection of each of their contributions to my pleasant move. THANK YOU!!!

Évaluation :

5

They were open on time. The staff was very helpful and friendly. They had me checked in and out the door in just a few minutes.

Évaluation :

4

Ensured that the customer receives all the equipment they reserved or provide alternative options so the customer can obtained their reserved equipment (i.e refund for equipment, give alternate uhaul locations). I reserved an utility dolly that I didn't receive due none being available. Thankfully, I received a refund for this dolly when I returned the uhaul to the drop off location.

Évaluation :

3

Make sure that if we rent extra boxes but don't end up using them that we don't get charged for them.

Évaluation :

5

Holly was very helpful, and very friendly.

Évaluation :

5

Thank you for working with us and providing last minute service.

Évaluation :

5

Holly is the best. The consummate professional, tireless and always willing to help. Provides my best U-Haul experience in 40+ years. Please extend my thank you.

Évaluation :

5

OUTSTANDING CUSTOMER SERVICE AND EQUIPMENT!!!

Évaluation :

5

The manager, Holly was wonderful to work with. She made our move so much easier. She advised us on the size units we needed and everything worked out perfectly. We will definitely recommend to friends if they ever need storage.

Évaluation :

5

Love this place great service

Évaluation :

5

Holly is the best. Big difference in service. Thank you Holly.

Évaluation :

5

Holly the manager is just amazing. Incredible customer support. She made a big difference when I arrived to drop off the truck and equipment.

Évaluation :

5

The lady that runs the place Holly is a wonderful lady was a delight to deal with thank you

Évaluation :

4

Facility needs some updates but overall a good value. Holly was fantastic to work with.

Évaluation :

5

S.O.

Évaluation :

5

Customer service was amazing. Vehicle was very clean and working good, the only thing I would said I did not like was the AC working fine then stop throwing air in the front and when to the rear of the dashboard and could not figure out.

Évaluation :

1

I was charged an extra 100 miles! Truck also had visible damage and pulled hard to the right, and I have picture of the damage. Mayport location is horrible and stole from me!

Évaluation :

5

She was outstanding. Went way above and beyond helping us get settled into our unit. U-Haul has a great example of customer service at this facility.

Évaluation :

5

Our customer service person made all the difference.

Évaluation :

5

Tracey and Holly are Great!

Évaluation :

5

Not sure why my price went from $32 to $54.

Évaluation :

5

Easy in and out

Évaluation :

5

Holly goes above and beyond. Please get her some help. She works her tail off and really could use some. Holly is awesome!

Évaluation :

5

Great office person and service

Évaluation :

5

Holly was excellent and very helpful, she even had a cold bottle of water for me! Would highly recommend!!

Évaluation :

3

The units were definitely secure but lighting was poor

Évaluation :

5

Holly was so friendly and helpful! The parking space outside the gate is very small and could use some expansion.

Évaluation :

5

Holly was excellent. Very pleasant to speak to. Excellent service à la clientèle.

Évaluation :

5

Holly went above and beyond to help us. I highly recommend this location for any of your moving and storage needs.

Évaluation :

4

Holly was an absolute blessing for us. She made securing a unit the easiest part of our move and was a lifesaver in our time of need. You better hold on to her!

Évaluation :

5

Holly was great!

Évaluation :

5

It is rough being closed on Wednesday, other than that, I trust this place for all my moving and storage needs. The interim manager named Holly is the most hard working individual I have ever met. Always smiling, efficient and ready to help. Thanks again U-haul.

Évaluation :

5

Holly is remarkable, five thumbs up.

Évaluation :

5

Just keep doing what you do

Évaluation :

5

Holly is incredible. She is driven to provide outstanding service, support and is tireless. I often purchase boxes. She always insists on loading my car. She exemplify's what a Uhaul employee should be. Totally unselfish. Please relay my thanks for this extraordinary employee.

Évaluation :

4

It's only been a day. The lady in the office made it extremely pleasant. The only drawbacks is that there was supposed to be a lock in the unit but There wasn't and the door is difficult for me to close. I ended up driving home to get my own lock and because I didn't think to leave the van there and take my car added another 12 miles to my cargo van rental.

Évaluation :

5

Excellent customer service

Évaluation :

3

No Comment

Évaluation :

5

Thank you very much for serving me in the area of my renting the storage at Mayport. I was extremely pleased throughout my stay.

Évaluation :

3

No comment

Évaluation :

5

Faster internet

Évaluation :

5

Holly is simply the best!

Évaluation :

5

Uhaul storage on Mayport rd is a wonderful facility. The staff there is amazing and very helpful and caring also. Holly is a great asset to the company so definitely keep her around. We look forward to continuing our business with uhaul Mayport. Thank yall, Crystal and Michael Hartline

Évaluation :

5

Thank you Mayport U Haul. Forget about Neptune Beach location. You are my go to from now on

Évaluation :

5

We went to clean out our storage unit and had a couple of questions, Holly was extremely helpful and professional. Once we were finished, again Holly was really friendly and helpful.

Évaluation :

5

Your office person at this location was extraordinarily helpful, efficient and accommodating. You have a real asset in Jacksonville!

Évaluation :

1

This is my third attempt, how does a customer facilitate an incident report ? Practices at the Neptune Beach & Mayport locations are horrific, not productive to stockholders equity and AMERCO as a company.

Évaluation :

5

Holly is the reason this place is#1.

Évaluation :

5

Very courteous service. Have rented here before, and will again!

Évaluation :

5

Lauren and Holly are the best the took the baf taste out of my mouth of the experience I had at Dan's Hardware.

Évaluation :

5

Holly was very professional and helpful.

Évaluation :

5

The staff was amazing during the entire rental experience !

Évaluation :

5

The acting manager Holly is a real professional. She helped find a solution to my storage situation. She is always energetic and customer service oriented. I have had storage units in multiple places but she really makes storing my stuff as inconvenient as possible. Thanks again, Holly.

Évaluation :

1

I've never been so flabbergasted at a business such as U-Haul running the way it did. When I think about a storage unit I think about an area to put important belongings and keep them secure. When I think about your U-Haul storage facility I think about theft mismanagement people doing things under the table my stolen goods and I don't know how many others I'm sure have had stolen goods I think about how nervous I was when I found out how many people lived in the storage units who were technically homeless I I think about my name being used to open up a storage unit and I think about how I had thousands of dollars in tools fishing rods and other furniture collectibles stolen out of my storage unit. This could have been prevented and or the person who stole the goods could have been brought to Justice if the so-called manager AKA the woman who gets people to pay cash off the clock for locks that are unaccessible. When I showed up to rent a 15-ft truck and appliance dolly there was no appliance deli and we were bombarded with nothing but excuses and answers and how she could not help us and how we were on our own when it came to the reason why my keys to my storage lock would not open my storage unit. She said I'm sorry I can't help you at call Papa lock then took my debit card and swiped it before even going over the contract and assuming that I was doing a one-way truck rental when I only wanted to do a 24-hour truck rental and drop off at that same location because as you know that would save me around $80 or $29 a day compared to over $100 a day. So then she swipes it says oh it's too late you'll get reimbursed don't worry about it I didn't care I had to move I had brought cutters and looked at every YouTube video to try to see if I could get into this unit on my own without damaging your actual hinge system. After two wasted hours dark outside

Évaluation :

5

Big shout out to Holly! Every time she was there, she was really friendly and very helpful. If I need a storage unit later on then I know exactly where I'm going. Merci.

Évaluation :

5

Holly was fantastic! She was incredibly accommodating, and was aloe to help us meet our urgent timeframe. Thanks again!! 

Évaluation :

4

Nice facility but too expensive

Évaluation :

1

The man and woman that run the place have terrible attitudes always. I was lied to when I rented the unit about the price and special promotion... I reserved a trunk to remove my belongings, but had to wait 45 minutes while the guy tried to fix it. Was told if it broke down again that it was my responsibility.. Wanted a bigger truck, but had to settle for the smallest(broken) truck on the lot...... Horrible experience and I will never go back!! I would rather drive 50 miles to ANY OTHER facility than give those ingrates another dollar! Would highly recommend others to stay away from this place.

Évaluation :

5

Holly is fantastic!

Évaluation :

5

Excellent facility, and even better staff. There is nothing negative I could ever say about Scott and his staff! They're the best! Great location and great prices!

Évaluation :

5

Holly was an amazing help. We rented a truck from this location as well as storage for our move, and she made the whole experience amazing. Could count on her to be there to go above and beyond!

Évaluation :

5

The staff was courteous helpful and honest compared to other companies U-Haul is the best!

Évaluation :

5

Stephen was amazing! Every time I stopped in to get something from the unit or put something in, he would stop by and say hi or at least wave if with another customer. He kept the place looking great. Would definitely recommend this place.

Évaluation :

5

Holly was so helpful, thank you very much. I will definitely refer any friends to this storage facility

Évaluation :

5

Perfect staff

Évaluation :

5

Really great place to store your items. Spent three years building the house and the storage units were always clean and the property always look nice. The customer service was excellent and they always remember your name and your unit. Fantastic experience and I would recommend them to anyone.

Évaluation :

5

Holly had a great personality she was professional yet fun. She was very informative, very accommodating, and a great driver too!

Évaluation :

2

Owner in the front super rude and condescending. Don't know why it was necessary to second guess and make comments about getting the lock off, the uhaul truck being brand new, or anything really. Unit was falling apart all of my stuff is covered in dust/mold/debris. Would def not recommend that facility to anyone.

Évaluation :

1

2 days ago Today I was able to finally get my stuff out of storage after more than 2 years! I was so excited! As I was attempting to unlock my unit, the property manager drove up and said I might need a different set of keys. I was totally confused since it should have had the original lock I put on it. Upon opening the door, several items fell and broke, including an antique sewing table. I had placed it in a secure place to avoid that scenario! Several pictures frames also fell out and broke, which I couldn't believe because I packed it myself and had put them in a safe place. Lo and behold, the original lock I had put on the unit was lying inside, and it was apparent that the lock had been cut! I paid on time for over 2 years and trusted Uhaul with my belongings. To make it worse, the property manager was very nonchalant about the whole situation! Could not tell me who or why the lock was changed. He tried to tell me the shift of my belongings could have been due to a hurricane! SERIOUSLY?? I also realized after cleaning out the unit that several items were missing! I would never trust Uhaul storage again! Obviously anybody can go in and cut locks off units and rummage through other's belongings! And it's Uhaul's policy to not prorate fees even if you get stuff out more than 2 weeks before the next due date. I feel like my concerns were not taken seriously and no explanation provided for the theft and rummaging through my belongings! Use American Storage next door. They are much more customer friendly.

Évaluation :

5

Stephen and Wanda are the best!

Évaluation :

5

Great place very clean well protected excellent service

Évaluation :

5

The staff were professional and helpful, location is easy to find. Prices were cheaper than most storage facilities.

Évaluation :

5

The staff were very nice and helpful . I would use them again.

Évaluation :

5

Managers are the best in the business hands down!! Very much enjoyed doing business with them...Signed, the FULL MEAL 😂

Évaluation :

5

The woman that helped me was absolutely beyond fantastic. I will be sending everyone I know there. I cannot express just how much she made moving day so much better.

Évaluation :

5

Very friendly owner took the time to speak with me. I would highly recommend his facility to others.

Évaluation :

5

Best Uhaul around! Staff is friendly and work fast! I have been using their storage units and renting trucks for over 2 years because they are the best!

Évaluation :

5

Aucun

Évaluation :

2

I had a bed frame covered in plastic that was ruined the staff was ok not friendly but not quite rude price was not good found another place indoor for 30 dollars less and more secure .

Évaluation :

5

Excellent customer service and extremely welcoming.

Évaluation :