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Jay L.Customer Reviews for U-Haul Moving & Storage of Mayport
Testimonials From Recent Customers
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Just keep doing what you do
JOSEPH S.Holly is incredible. She is driven to provide outstanding service, support and is tireless. I often purchase boxes. She always insists on loading my car. She exemplify's what a Uhaul employee should be. Totally unselfish. Please relay my thanks for this extraordinary employee.
John G. | Premières impressionsIt's only been a day. The lady in the office made it extremely pleasant. The only drawbacks is that there was supposed to be a lock in the unit but There wasn't and the door is difficult for me to close. I ended up driving home to get my own lock and because I didn't think to leave the van there and take my car added another 12 miles to my cargo van rental.
Tracy B. | Online Move InExcellent customer service
ELIZABETH D.No Comment
MICHAEL A. | Premières impressionsThank you very much for serving me in the area of my renting the storage at Mayport. I was extremely pleased throughout my stay.
johnny o. | Expérience généraleNo comment
MICHAEL A.Faster internet
Natasha W.Holly is simply the best!
Gwendolyn M. | Premières impressionsUhaul storage on Mayport rd is a wonderful facility. The staff there is amazing and very helpful and caring also. Holly is a great asset to the company so definitely keep her around. We look forward to continuing our business with uhaul Mayport. Thank yall, Crystal and Michael Hartline
Michael H. | Expérience généraleThank you Mayport U Haul. Forget about Neptune Beach location. You are my go to from now on
LESLIE M.We went to clean out our storage unit and had a couple of questions, Holly was extremely helpful and professional. Once we were finished, again Holly was really friendly and helpful.
Michael N. | Expérience généraleYour office person at this location was extraordinarily helpful, efficient and accommodating. You have a real asset in Jacksonville!
IAN PAUL H.This is my third attempt, how does a customer facilitate an incident report ? Practices at the Neptune Beach & Mayport locations are horrific, not productive to stockholders equity and AMERCO as a company.
cliff G.Holly is the reason this place is#1.
Richard A. | Expérience généraleVery courteous service. Have rented here before, and will again!
ANN C.Lauren and Holly are the best the took the baf taste out of my mouth of the experience I had at Dan's Hardware.
DEIDRE H.Holly was extremely helpful, courtious and accommodating us. We had a reservation at Midguard Uhaul for 9am on a Sunday and when we arrived nobody was there and closed pushing our scheduled timeline being a florist for a delivery in serious question. We found Mayport Uhaul open and helped us running too late for comfort. Thanks Holly.
PAUL E.Easy transaction... Hollie was great!
Jonathan C.get more "parking" ...very dangerous entry...
Tamera S.Le service a été excellent. Holly was very good at explaining all costs.
CARL W.Both women were really helpful and really nice. I plan on renting from here again
Catherine T.Holly was very professional and helpful.
Arthur P. | Expérience généraleThe staff was amazing during the entire rental experience !
Rachel V. | Expérience généraleNo improvements are needed. Holly handled my check-in and she was fantastic. I don't recall the name of rhe person checking me out, but she was equally as good. Great team!
MICHAEL L.Very good service, thank you.
SAMMY M.No improvements needed
Louis G.Out of all the uhaul experiences I've had this location was by far the best. Attendant was the most helpful person I've ever dealt with.
Rene B.I've dealt with uhaul many of times through out the years and never have I ever had a better experience than this one. Ms. Holly made me feel welcomed from the second I stepped on the lot. Not only did she help me adjust my reservation for a truck that would get the job done more conveniently, she went the extra mile to make sure I didn't leave without the proper tools as well. Her enthusiasm, knowledge of her job and overall politeness made for thee best customer service I've ever experience. Ms. Holly, aka 5 Star Holly, thank you very much for the quality of service you provide.
Jeffery V.Charge me for a 10 foot truck I did not need. Your website and 3 personnel told me I could not use my personal vehicle that meets the requirements. You totally lied to me on 4 occasions in order to make a profit..... worst service ever!!!!!!
JEFFREY T.personal were friendly and helpful with any questions about rental
joseph R.The acting manager Holly is a real professional. She helped find a solution to my storage situation. She is always energetic and customer service oriented. I have had storage units in multiple places but she really makes storing my stuff as inconvenient as possible. Thanks again, Holly.
John G. | Premières impressionsI've never been so flabbergasted at a business such as U-Haul running the way it did. When I think about a storage unit I think about an area to put important belongings and keep them secure. When I think about your U-Haul storage facility I think about theft mismanagement people doing things under the table my stolen goods and I don't know how many others I'm sure have had stolen goods I think about how nervous I was when I found out how many people lived in the storage units who were technically homeless I I think about my name being used to open up a storage unit and I think about how I had thousands of dollars in tools fishing rods and other furniture collectibles stolen out of my storage unit. This could have been prevented and or the person who stole the goods could have been brought to Justice if the so-called manager AKA the woman who gets people to pay cash off the clock for locks that are unaccessible. When I showed up to rent a 15-ft truck and appliance dolly there was no appliance deli and we were bombarded with nothing but excuses and answers and how she could not help us and how we were on our own when it came to the reason why my keys to my storage lock would not open my storage unit. She said I'm sorry I can't help you at call Papa lock then took my debit card and swiped it before even going over the contract and assuming that I was doing a one-way truck rental when I only wanted to do a 24-hour truck rental and drop off at that same location because as you know that would save me around 80 $or 29 $a day compared to over 100 $a day. So then she swipes it says oh it's too late you'll get reimbursed don't worry about it I didn't care I had to move I had brought cutters and looked at every YouTube video to try to see if I could get into this unit on my own without damaging your actual hinge system. After two wasted hours dark outside
Michael S. | Expérience généraleReally friendly and a huge help
Timothy W.Big shout out to Holly! Every time she was there, she was really friendly and very helpful. If I need a storage unit later on then I know exactly where I'm going. Merci.
Austin W. | Expérience généraleHolly was fantastic! She was incredibly accommodating, and was aloe to help us meet our urgent timeframe. Thanks again!!
Justine W. | Premières impressionsThank you everything was great ðŸ‘keep going
Tawfiq K.Great friendly salespeople there,both ladies r really nice! Merci.
David C.Holly rocks!
RICHARD A.Nice facility but too expensive
Charles S. | Expérience généraleThe man and woman that run the place have terrible attitudes always. I was lied to when I rented the unit about the price and special promotion... I reserved a trunk to remove my belongings, but had to wait 45 minutes while the guy tried to fix it. Was told if it broke down again that it was my responsibility.. Wanted a bigger truck, but had to settle for the smallest(broken) truck on the lot...... Horrible experience and I will never go back!! I would rather drive 50 miles to ANY OTHER facility than give those ingrates another dollar! Would highly recommend others to stay away from this place.
sandy j. | Expérience généraleHolly is fantastic!
Richard A. | Expérience généralei really enjoyed having a van to drive while my car was being repaired. i thought of it at the last minute so I didn't have a reservation. they went all out to accommodate me. many thanks.
ROSALEE C.Van wassnt full of fuel. Was lied to by corporate about dropping off van in Sale Creek and was charged 13 for leaving it there instead of Sale Creek. Told pick up personel that I was promised that frop off but she would pick that location for me when paying for the van.
THOMAS P.Excellent service à la clientèle. Walked in and was helped right away!
ZANE W.Nothing. Operators were professional, explained options, very business like and really thanked me for my business. You should clone them.
jeanne H.Retain the services of the manager or employee who was responsible n duty on Saturday, September 26th. She was efficient, fast, and super upbeat at pickup and dropoff. Wonderful to work with!
RONDA S.Excellent facility, and even better staff. There is nothing negative I could ever say about Scott and his staff! They're the best! Great location and great prices!
kristian a. | Expérience généraleScott is the best! Truly an awesome location to get your U-haul from! We have had a great experience here for over two years renting a locker, and they helped us with our moving needs! Keep up the great work!
Andrew P.Holly was amazing! Her customer service was on point. She was so helpful and went above and beyond to answer all of my questions. She deserves a raise!
HOLLY I.Holly was an amazing help. We rented a truck from this location as well as storage for our move, and she made the whole experience amazing. Could count on her to be there to go above and beyond!
Megan R. | Expérience généraleAccurately record miles. My contract stated the mileage was less then what was on the truck and I was overcharged miles to make up the difference. The truck was not clean at all
JESSICA R.They ate awesome, will rent hete again
MARGARET M.Great team...excellent service
Renee C.The staff was courteous helpful and honest compared to other companies U-Haul is the best!
joseph c. | Premières impressionsExcellent customer service!!!
Pierre R.Before I used to love this location and now I feel like I have a trauma. I had an agreement about closing my storage unit the day the bill was due and not pay the next month cus I won't be using it. He agreed and it was promised then they still sent me a bill and said I need to pay it. Tried to call to talk about it and the location refuses to ever answer the phone. So I get sent to these call centers which are entirely no help. Then I ordered a truck and a dolly to rent and though the dolly was already on my bill they charged me a second time for using it!?!?! What the heck.
STEPHANIE Y.Stephen was very friendly and courteous
lewis S.Excellent service à la clientèle
jerry T.I have been with this location for many years and to say Steve & Wanda are exceptional with customer service is an understatement. They have always gone above and beyond to assist me in my storage needs. It was a bitter sweet parting when I moved all of my things up north. I will miss them dearly.
SHAWN R.They are always really great and friendly here. They always try to be very kind and friendly. I also have storage at this location and they are so helpful even when I'm a bit of a ditz. The gentle man there Stephen I believe is his name is always the best.
STEPHANIE Y.Customer service was excellent.
TRIVIA E.As always excellent service! Even though we've moved farther away, I'll always go back to this location.
BENJAMIN S.Keep up the good work
JOSEPH S.I absolutely love the owners of the Mayport Uhaul and was with them for 5 years. Wouldn't go anywhere else. On the other hand my truck broke down the night before I was supposed to rent it and ended up with a smaller one a couple hrs later than I was initially set to be there. This caused me to have to make extra trips to move all my stuff. I felt like I should have been given a discount on the mileage but the owners boss (corporate) wouldn't let that fly. So I was stuck paying full price for the extra mileage and gas. And I left the truck with more gas than I received it with. Granted the truck breaking down wasn't the owners fault by no means and I at least was given another truck. I still shouldn't have been responsible for the extra mileage it took to move everything.
Misty P.Stephen was amazing! Every time I stopped in to get something from the unit or put something in, he would stop by and say hi or at least wave if with another customer. He kept the place looking great. Would definitely recommend this place.
Michael M. | Expérience généraleHolly was so helpful, thank you very much. I will definitely refer any friends to this storage facility
Austin W. | Premières impressionsPerfect staff
Richard A. | Premières impressionsAwesome customer service, makes this my go to place for my moving and storage needs.
John G.S.O.
SUPRENA F.Really great place to store your items. Spent three years building the house and the storage units were always clean and the property always look nice. The customer service was excellent and they always remember your name and your unit. Fantastic experience and I would recommend them to anyone.
CASSANDRA N. | Expérience généraleVery friendly owner.
DAVID H.This place is the best. Customer service above and beyond. Thx
JOHN G.Holly had a great personality she was professional yet fun. She was very informative, very accommodating, and a great driver too!
Russell A. | Premières impressionsOwner in the front super rude and condescending. Don't know why it was necessary to second guess and make comments about getting the lock off, the uhaul truck being brand new, or anything really. Unit was falling apart all of my stuff is covered in dust/mold/debris. Would def not recommend that facility to anyone.
BRITTNEY G. | Expérience générale2 days ago Today I was able to finally get my stuff out of storage after more than 2 years! I was so excited! As I was attempting to unlock my unit, the property manager drove up and said I might need a different set of keys. I was totally confused since it should have had the original lock I put on it. Upon opening the door, several items fell and broke, including an antique sewing table. I had placed it in a secure place to avoid that scenario! Several pictures frames also fell out and broke, which I couldn't believe because I packed it myself and had put them in a safe place. Lo and behold, the original lock I had put on the unit was lying inside, and it was apparent that the lock had been cut! I paid on time for over 2 years and trusted Uhaul with my belongings. To make it worse, the property manager was very nonchalant about the whole situation! Could not tell me who or why the lock was changed. He tried to tell me the shift of my belongings could have been due to a hurricane! SERIOUSLY?? I also realized after cleaning out the unit that several items were missing! I would never trust Uhaul storage again! Obviously anybody can go in and cut locks off units and rummage through other's belongings! And it's Uhaul's policy to not prorate fees even if you get stuff out more than 2 weeks before the next due date. I feel like my concerns were not taken seriously and no explanation provided for the theft and rummaging through my belongings! Use American Storage next door. They are much more customer friendly.
CRYSTAL P. | Expérience généraleStephen and Wanda are the best!
richard a. | Expérience généraleGreat place very clean well protected excellent service
margaret p. | Premières impressionsThe staff were professional and helpful, location is easy to find. Prices were cheaper than most storage facilities.
DENNIS S. | Expérience généraleThe staff were very nice and helpful . I would use them again.
MICHELE S. | Expérience généraleManagers are the best in the business hands down!! Very much enjoyed doing business with them...Signed, the FULL MEAL 😂
BRENDA C. | Premières impressionsThe woman that helped me was absolutely beyond fantastic. I will be sending everyone I know there. I cannot express just how much she made moving day so much better.
Nikayla D. | Premières impressionsVery friendly owner took the time to speak with me. I would highly recommend his facility to others.
Tina P. | Expérience généraleBest Uhaul around! Staff is friendly and work fast! I have been using their storage units and renting trucks for over 2 years because they are the best!
CHARNA B. | Expérience généraleAucun
dan g. | Expérience généraleI had a bed frame covered in plastic that was ruined the staff was ok not friendly but not quite rude price was not good found another place indoor for 30 dollars less and more secure .
Dawn M. | Expérience généraleExcellent customer service and extremely welcoming.
Ken J. | Premières impressionsSmooth as could be. Manager was great help. Professional, courteous, knowledgeable and courteous.
Heather H. | Premières impressionsThe owners are amazing and personable!! It's a clean facility, nothing to worry about with your stuff there. Great place!
CHARNA F. | Premières impressionsExcellent customer service. The guy who runs the place is very accommodating, helpful and courteous. I would definitely recommend this storage facility to anyone.
AMY C. | Premières impressionsStaff very friendly and helpful!
Cynthia M. | Premières impressionsAucun
MICHELLE T. | Premières impressionsStephen and Wanda are the best. Hard working, honest and sincere.
richard a. | Premières impressionsThe manager on duty went above and beyond to help me !
Rachel V. | Premières impressionsVery friendly, helpful and professional.
john t. | Premières impressionsFriendly staff. Great hours and clean.
steven B. | Expérience généraleSteve and Wanda are THE BEST!
Gage S. | Expérience généraleThey were always friendly and willing to help if they could.
DAVID H. | Expérience généraleI had a great experience. My first three days the unit was left unlocked - every thing was still intact when I returned. Thank
Therese S. | Expérience généraleWanda and Steve are very professional and helpful and we felt good about storing our stuff there we moved to Texas. Came back late July and got our stuff before another month.
DOLORES R. | Expérience généraleStaff was very accomadating n pleasant. Took care of my storage needs.
Michael K. | Expérience généraleGood service
jamil p. | Premières impressionsSteve at the mayport store was awesome need more like him Thank you Steve
Selenia M. | Premières impressionsDealing with both Steve and Wanda was great. Explained all my options and helped me select the proper size unit and all the materials I needed to move. Overall great experience!
kip d. | Expérience généraleThe managers were amazing and answered al my questions when I had them. They took time to talk with us and never felt like we were just another customer.
Amber G. | Expérience généraleThe co-managers Stevie and Wanda were amazing. They were hospital and ran above board with expectations and the made excellent recommendation on unit selection.
Janet M. | Expérience généraleWorked perfectly for my needs. Nice and friendly staff also.
Eric F. | Expérience généraleUpon arriving, I was greeted and welcomed. My needs were addressed and accomadated. I'm glad I've chosen this facility for my storage . Hopefully nothing changes.
Michael K. | Premières impressionsMy move out date was June 14th not July 9. I was out before my due date. This is where I have the problem at. Y'all want to charge me for a month or two that I wasn't in there. I want be returning.
Katy B. | Expérience généraleWanda & Steven are so amazing, they helped me in a time of need, made sure I felt I made the best choice to store with Uhaul!! I'm so grateful! Thank you guys for your excellent costumer service.
MARY L. | Premières impressionsThe staff are very accommodating and helpful. Rented vans on 2 occasions and had s large storage unit. Vans were new and clean and ready on time. Very reasonable .
Michael K. | Expérience généraleExperience with Steve and his wife were absolutely amazing. They are very attentive and friendly and made our situation easier especially relocating from a different state. Would use them again. Thank
Jennifer S. | Premières impressionsPersonnel amical
yolanda h. | Expérience généraleAll of the staff were great! Very friendly and helpful.
BRIAN N. | Expérience généraleThe staff made me feel as if I was more than just a customer. I will use them for all of my future storage needs!
Katie B. | Expérience généraleStaff was very professional and friendly. I can tell they take pride in their work. Place is always clean
bob p. | Premières impressionsStephen was attentive, knowledgeable and very professional.
Daniela M. | Premières impressionsOutstanding Customer Service! Facilities and storage were in excellent shape. I highly recommend Mayport U Haul for all storage and rental vehicle needs! Thank You Steve for all you do!
daniel k. | Expérience généraleStephen was very personable and made entire process quick and flawless!
melinda m. | Premières impressionsThe lady was very nice. She even helped me detach the trailer from the trailer hitch because I couldn't really figure it out myself. Very clean facility too. Great experience!!!!
William H. | Premières impressionsFriendly, professional & secure!
pedro c. | Premières impressionsExceptional service. Clean and well maintained facility.
sharon B. | Premières impressionsGreat and friendly!
Aaron N. | Premières impressionsWas there 4 years. Moisture was the only issue. Several items were molded.
ROBERTA A. | Expérience généraleSuper friendly owner . Down to earth . Need more owners like him !
johnny h. | Expérience généraleKevin was awesome. He has a great friendly personality and was accommodating in anyway he could.
Michael S. | Expérience généraleI chose U-Haul Storage because they didn't require my social security number to rent a storage unit and because of the high level of security they have onsite to keep you and your storage safe.
charlotte m. | Expérience généraleI moved out on Saturday, Feb. 2nd
Helene M. | Expérience généraleAwesome experience.
Alex Z. | Expérience généraleAbsolutely the best!
richard a. | Expérience généraleEverything was great, besides that the units had rats and bugs, and would constantly shed insulation all over your things. But great, friendly staff, never felt unsafe going there by myself!
AMELIA M. | Expérience généraleIf it wasn't so expensive, it would be the perfect storage choice.
THARESA B. | Expérience généraleGreat customer service!!!
Danielle K. | Expérience généralePrompt, courteous and helpful
Michael S. | Premières impressionsNo issues with the storage facility and the staff was friendly. Average uhaul storage facility.
Harvey C. | Expérience généraleStaff lady was super-nice and efficient. The storage rolling door was almost completely rotten and falling off, peeling paint ended up on all of the boxes and furniture in the front of the unit.
Russell C. | Expérience généralen/a
JENNIFER S. | Expérience généraleNone....
Steven R. | Expérience généraleWanda & Stephen are incredible assets to uhaul, I don’t have the need for storage anymore but if I do I will use uhaul bc of them.
sean l. | Expérience généraleLove Mr. Steve
Guy S. | Expérience généraleFriendly and helpful
Russell C. | Premières impressionsEmployees were very helpful and real nice. I highly recommend this place.
Demarco B. | Expérience généraleFriendly and helpful staff, convenient location, clean and secure surroundings. I love U-Haul! Storage and rentals. Keep up the good work! Merci!
LISA H. | Expérience généraleStaff was terrific and very friendly.
Debra B. | Expérience généraleIt was a helpful experience. I've used this particular facility a couple times. Everyone has been over the top helpful.
John R. | Expérience généraleThank you Steve and team. Very pleased with my experience at your location. Will return based on the great service. Mike Farah #311
michael f. | Expérience généraleHolly was terrific!
Helene M. | RéservationBEST storage experience I have had. Staff very knowledgeable & friendly. Management (Stephen & Wanda) very professional, caring, respectful. Place always clean and safe! Thank you guys!
Camelia C. | Expérience généraleSteve was a real pleasure to deal with and this is the second time I have worked with him at the Uhaul on Mayport Blvd. He was quick efficient, helped us with our special needs - Thanks!!
ed b. | RéservationI was sent the wrong size uboxes. I was told they were the correct size even though 2 of the boxes were plainly smaller. The facility in Denver was impossible to get ahold of. They were terible
Loren B. | Expérience généraleClean site, well organized, no long waits.
Jonathan I. | RéservationPretty good service
Luz S. | Expérience généraleAwesome!!!!
CATHY M. | Expérience généraleSteve was so helpful and knowledgeable. He saved us money on our move by informing us of the different truck options. Finally, he was friendly and professional.
STEPHANIE H. | Expérience générale