Kayla was very helpful! Initially when I wanted to rent the space, I asked for a 10 x 10 and it was available but when I came in with my belongings it was no longer available. I had a free months rent and I was given 2 5 by 10 for free. I called the corporate office to see if I could pay the same amount for the 2 5 x 10 spaces as I would for 1 10 x 10. The rep said to call the on-site manager and that they would be able to help me. I called the manage Demasa but never got a call back. I went in and Kayla allowed me to pay the 10 x10 rate while I was waiting for a response from the manager which never came. She left him a handful of messages both in text form and in a notebook. I was finally able to go in on a day he was there. I explained my situation and he did not make me pay extra for the month. However he said he never got the message and threw his employee under the bus. That was not okay. I moved my stuff to another facility.
KELLY C | Overall ExperienceSelf Storage Units in Atlantic Beach, FL, 32233
U-Haul Moving & Storage de Mayport
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There was a hole in the back of the unit. Because of this, I had to throw out my couch of less than 3 years because of mold.
christy s | Overall ExperienceOnly issue i had was mice droppings. People running the units were very helpful.
RAY L | Overall ExperienceTons of rat poop on my belongings as well as a lot of bugs in all my boxes and belongings.
Andrew F | Overall ExperienceVery accommodating to our schedule and worked with us well
julia c | Overall ExperienceThe manager is rude and completely unprofessional and unorganized.
SARAH C | Overall ExperienceRats infested my unit and feces and urine was soaked into my mattress. They chew through the plastic covering and soiled my mattress and boxes.
Rose L | Overall ExperienceI almost rented with the storage place next door. I am glad I chose Uhaul. The first month is free with the trailer rental. The facility has put new doors on the units, and is well maintained on the daily. I even got a free lock for the unit. The 24 access is also great. As as they don’t jack my rate up I’ll remain a happy camper.😊
Mike Y | First ImpressionsGreat customer service, manager is top notch and proactive. Would use again, thanks again for helping make my move easier!
Anthony s | Overall ExperienceTried to pickup my 20ft truck, and the guy wouldn’t answer the door, so I was then sent 30min away to get a 26ft truck which I didn’t want that big of a truck, but took it. Got to my destination and my reservation for the storage unit was messed up not once, but twice. Went to restore the uhual and the gentleman wouldn’t take it because he stayed he had no room. 1 hr later waiting on the phone with uhual and it was finally returned to another facility. This was by far the worst experience we’ve had with uhual
CHRISTOPHER R | First ImpressionsThe storage facility was fine and adequate, however, the doors on the 4×4 could have been a little tighter. I know they put new doors on the other larger units.
Bernice C | Overall ExperienceNo one was ever available in the office or to answer the phone during operating business hours . I was double charged for a free unit instead of the initial refund and it was a difficult process to be reimbursed which I spent many days trying to correct. Unorganized and will not be returning in the future.
Jackie S | Overall ExperienceAlways had help when I needed it, even though they didn't have to. They were always friendly and kind.
Jessica S | Overall ExperienceThe lady that help me was extremely polite and helpful
Timothy H | First ImpressionsDamaso's the best! Professional, hard-working and dedicated! Provided excellent customer service and delivered as stated! I've utilized this particular U-haul several times over the last 33 years living here and each time a different manager was on-site. They've all been good at what they do but, hands down, Damaso and his staff are the best of them!!
WILLIAM R | First Impressions