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ROBERT PCustomer Reviews for U-Haul Moving & Storage of McAdams Park
Testimonials From Recent Customers
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They were extremely patient with me when one of my hitch lights was not working, and did everything they could to try and fix it.
KEITH DLower the price
Kacy RI've always rented trucks at this location with no issue but the last truck I received was horrible. I specifically asked if the truck would be a newer truck because I had a cross country drive. I was advised that any time a customer is driving long distances a newer model truck is provided. The truck I received had to have the battery replaced the first day I had it. It was very hard to get the truck to 40 mph and it would shake and jerk when trying to go speeds over 40 mph. During the drive I discovered empty water/juice bottles and the previous renter's contract behind the seats. This truck was in need of serious maintenance and should not have been given to anyone.
VERONICA WEach time I have come here to return the trailer no one has come out to meet me where the sign says to stop and someone will come meet you and I’ve had to remove the trailer myself.
FRANK BNever been there before. It was apparent where we should be parking and how the return process was to happen. Will use them again if I need another U-Haul.
Johnathon SMike the Assistant manager is a godsend! He is professional, kind and a man of his word. He went above and beyond to support me.
Ebony D | Premières impressionsGreat customer service all my questions were answered fast process was in and out
Maria AEverything was fine, good reception, good customer service, punctual, just check the equipment well before delivering it ..... I rented a trailer and when I got home I noticed that one of the tires was short of air.
JOSE GFantastic service
tina w | Premières impressionsI picked this location because it was the best rated on the internet. I wasn't disappointed... The staff was very friendly and helpful and professional.
KELLY CI always have a good experience at this U-Haul location.
Ug RKeep up the good work
CANDACE DThe truck i got had all kinds of dash lights on including engine and low tire pressure. The smell was of an ash tray!! Cigarettes galore!! Even with both windows down did not help!! Nasty clothing in the driving cabin. It gets better once i got to the house and open the back it was a roach box! Roaches scattering all over!!! Nope nope nope!! Returned it immediately. Check the truck front and back before leaving the parking lot! My mistake.
NANCY ASmooth transaction…
CHISTOPHE PFirst location I went to was a little convenience store and didn’t know how to take a return.
WILLIAM MTROUBLE CUSTOMER SERVES!!!!!!!! Wrong people working for you
SEKETTA JStorage unit met my needs . It was a very convenient location.
Barbara A | Expérience généraleIt was after hours and I used the phone app.
ROBERT TThis place is always friendly and quick (:
PAOLA RThe individual who checked me in could have been more helpful in finding the destination zip code, instead she had me look it up. Minor point, but if I were her boss I would mentor her in that area.
HAROLD KGive the guys on the 13th st a big bonus specially the managers, they’re the main reason why I keep coming back to U-Haul.
ZAID NThe truck that I was assigned on Sunday, Sept 29th - the driver's seat was broke down on the side by the door. It was uncomfortable to sit on for extended lengths of time. The 2 young men that helped me on both Friday, Sept 27th and on Sunday, Sept 29th - were courteous and answered all of my questions. Keep them around - they have great customer skills!!!
PATRICIA NNo comments I loved the service and the ease of having a U-Haul close enough for my convenience Thank You
Robert KGreat service! Efficient and fast. Exactly what I needed
Lacey BMichael is the Best very helpful and courtes will definitely recommend
CHARLES RAmazing customer service. Fast, friendly and easy to navigate.
PAOLA RKeep taking care of the customers like you do. Times can be stressful during moves, so please be patient with the customers. :)
GAYLE JSo easy to drop off the truck at this location. Just drive up attendant took care of everything else. No taking pictures with phone and uploading pictures and mileage to U-Haul.
ANN JThe customer rep who rented out The storage unit and rental truck was very hospitable, He explained The contracts in detail. My only suggestion is to be around more disabled clients because "off the elevator, and around the corner" to him turned out to be a " trek" for someone disabled, It was not around the corner, But rather The end of a hallway, but that's ok just inexperience w/ those disabled. Overall The gentleman who helped us enter the storage units show us outr unit and explain the keypad system was very kind and I want to thank him. He had an accent and wore baseball cap…Great Customer service Sir!
Valerie WThe reason I left was to move into a storage unit closer to my home.
Scot S | Expérience généraleWorst experience ever I will never use this location again
DEANNA PEveryone was friendly and helpful. Plenty of room to pick up the trailer.
REGI WThe young man who helped was very helpful and professional. He helped me get my car off the transporter. Great guy.
TERRENCE CThe guy who checked me out was fantastic. Very personable.
Terrence CExtremely friendly staff! Uhaul was very clean and a newer model.
NOEL COn Saturday I rented a truck and no equipment was assigned. I had to reschedule due to no trucks having a dolly since after business hours. The rep advised me to call the location and advise of the situation. I did and the lady on the phone assured me there would be a dolly in it. Of course I show up and no dolly and after business hours. I then spent 2 hours of truck time driving to different stores to locate a 79,99 dolly since I NEED A DOLLY TO MOVE. This is ridiculous I want my money back and I will never use y'all again. The lady on the phone never said yes she used phrases like "uh huh" and was very poor customer service. I almost called back because I didn't believe she would get the dolly set for the truck as she seemed she did not care.
Darrell TRenting the trailer I was refused service because I am a military member with an out of state license that is expired. I showed proof that my license was valid with my military ID and was told that "that's too bad I'm not losing my job over this" luckily I had another individual with me so I was able to rent the trailer. Once I got the trailer there were cigarette butts in the trailer and it smelled.
JARRED RThe only thing negative about this location was a very small parking lot. The staff were helpful and friendly.
Christina BGood and convenient service.
HONG LThis location called to confirm that I would need my two boxes at 830am on 08/19. I had also hired movers through Uhaul, so at 9am when no one had come I called to ask if they were on their way. Per the movers this location had my boxes being delivered at noon, so they scrambled to get two boxes onto a trailer. Because of this error on Uhauls part, they movers were at my house by 1030am, two hours late. The movers were professional and did an excellent job. BUT they asked if Uhaul informed me that I would need locks for both boxes. I WAS NOT told that I would need locks or I would have been prepared. So we wasted another 30 minutes while I ran to a purchase 2 locks. After all this confusion I called and spoke to Uhaul customer service and let them know of the issues, then I confirmed that my boxes would truly reach their destination. I guess we'll see, but my I do not have faith in this rental pickup location.
Lindsay EI just wanted to give a quick review. The only thing I would suggest for this location to do differently is to have more employees working to assist the customers. I also wanted to givev a shout out for Michael the employee that helped my mother and I today. He was very professional and helpful to us. He showed us exemplary performance and made our return simple and easy. We appreciated him very much.
SYLVI BKeep trucks available I had my reservation atleast 2 weeks in advance and the day before got switched trucks show up the morning of they don't have it get switched again originally ordered a 10ft truck ended up having to drive a 26ft truck the guy at my last pickup location was very professional that was the only positive experience.
SYNJINE JOnly had unit one day and will see how things go for the first month... then can maybe give a 5 star review.
Dorothy C | Premières impressionsWhile I have become aware over the years that the equipment may not cosmetically look perfect, the photos on the app showed a much newer trailer. I took new photos but it would be less worrisome if the photos had been newer. (Even the license plate was slightly different although the Uhaul number matched.)
RYAN BWas consistently over temperature. Multiple days where a key wasn't needed to enter facility. Uneven flooring. Pests within unit and all throughout building. Originally supposed to have a first floor unit, at arrival informed me it was no longer available and moved to second floor. Glass and thrash all over loading docks.
joshua b | Expérience généraleThe technician was very helpful in understanding my problems I had and made sure that I left with two new tires.
Dan HBeen having so many issues. Charging my card without asking. Changing location without talking to me. Not having a truck ready even though I made the reservation 3 weeks before I needed the truck. Making me bring the truck back after booking a one way. Not a pleasant experience at all and will probably never use U-Haul again unless I absolutely have to.
devon gHopped in line they said they could get all the info from the trailer tag asked me 2 questions and I was on my way didn't even have to get out of the vehixle. Simple and efficient.
Luke WMichael W was very gracious during the return of the truck! Check in and out was quick and trouble free. I have and will continue to rent from this location.
marcus fThe person helping to hook up the trailer was rude and not helpful. The other staff were great!
ALLISON PThey provided excellent service
Donald WThe staff seemed super competent and didn't seem bothered to be at work.
GLENN SNa
amani aRented a Car Hauler trailer to move a Jeep. Equipment was in perfect working order. The Staff at this location is Excellent! Rented at least 4 times from this location, I won't go anywhere else now. Friendly, helpful and always accommodating. Great experience as always!
MICHAEL BI didn't know the truck didn't have a ramp. That made loading and unloading a bit harder. It might have been printed somewhere, but I didn't catch it until I got the truck home and started to load.
LISA MWe dropped off after hours so wasn't able to speak to anyone but there were signs to show where to park to drop off.
SHARON Lmy pets were late die to pay days the would not change to closer or the 1st so it would.nt be late but wouldn't work with me. but that's how yall money off of us. I was told late fee started after 5 days past due date. but not him it went from 5 days to 3 days from one month to next. I shouldn't referral that uhaul coz it's not the same for all just depends how he will make money off you. never again.
Bertha C | Expérience généraleJust a small mistake but it was fixed quikly. Thanks a lot..
WILMER R | Expérience généraleI rented storage was very clean. Upon move out rented truck. Everyone was great smooth process
Brenda P | Expérience généraleRené. an employee, was especially courteous and helpful explaining the access procedures into the warehouse area first and then into my rented space. DELIGHTFUL man
Mary D | Premières impressionsWe used uhaul as we needed to empty an apartment in a hurry due to medical issues. The staff at McAdams park were wonderful and vet helpful. 6 months later we needed to move everything and as we were out of state we called to arrange moving help and Uboxes. Again the staff at McAdams were super helpful, calling me once the job was done and helping me close out remotely. Can't say enough good things about them.
JOANNE L | Expérience généraleGreat group of people!
jonah v | Premières impressionsThanks for being accommodating! Much appreciated.
Mason V | Expérience généraleThanks to Mike at McAdams the best service ever. He helped when it wasn't convenient. And the young lady at Mr Cs was very patient the best service I've had in any environment! Keep it up!
Miguel E | Premières impressionsI am very unsatisfied with U-Haul. My storage was broken in from someone using the other side of my storage connections, took screws out, climbed over and stole my merchandise. That's how unsatisfied I am for my merchandise to be there only one week.
Rhonda B | Expérience généraleStaff was always eagerly willing to help me. Very pleasant experience.
maryliyn b | Expérience généraleVery impressed with this storage facility. Jimmy showed me how to access using key card, and how to operate industrial elevator. Availability of carts was an unexpected bonus.
Elaine C | Premières impressionsThe only thing I seen I didn't like was roaches coming out of units. They should spray more often.
Shaude J | Expérience généraleI was given the wrong size storage.
andra m | Premières impressionsChecked out months ago but staff member was like ok your good to go when I turned in my access card then 2 months later received a bill for 2 months rent plus late fee. Was corrected by manager who was helpful but still no attention paid by lower employees
Blade L | Expérience généraleThe staff was super friendly, and the climate-controlled storage was better than a storage unit that we last had in Columbus, OH.
Stephen M | Premières impressionsMy biggest and probably only complaint is you can never talk to the manager nor any other staff member because they do not answer the phone, do not respond to voicemails and they do not answer emails. Now I have the representatives that answer the calls phone sending messages for them to call me but I still have not received anything from this facility. Very, very frustrating just as frustrating that the people that answer the phone are more or less there to take reservations and anything else they direct your call to the manager… the one that does not communicate back!!
LINDA B | Expérience généraleThe guy in Topeka ks that gave me the truck was rude. He did not check out the truck with me or anything. He just handed me key.
Brandy W | Premières impressionsRaschell was amazing at insuring my transition from my U-haul truck to my storage unit was a success. I have physical limitations at times that limits my mobility but Raschelle was very caring about my comfortability throughout the entire process. She was very helpful with making sure I knew exactly where my unit was and that I also had plenty of space to accommodate all of my belongings. The amount of loading equipment and massive elevator made unloading my truck a breeze for all of my helpers. U-haul will be my go to location for all of my ongoing storage needs. I will also recommend U-Haul to all of my friends and family. Thank you to Raschelle and all of her team members who helped with making my move a great experience.
Wodline G | Premières impressionsVery well kept and cleaned and made me feel more at ease with my personal keepsakes knowing the security measures they use and that it's protected and there are alarms on doors to units if not checked in through key pad code was a good feeling to have when it comes to valuable/irreplaceable items! 😉 WILL USE SERVICES AGAIN!!!!!
Tara W | Expérience généraleThanks for having a bathroom and keeping it clean!
Gabriel T | Expérience généraleThey said I would get a free lock but I didnt
Subrena B | Déménagement en ligneThe storage facility was clean, safe and the prices were reasonable. The staff were extremely helpful and made everything as simple as possible.
Anthony R | Expérience généraleOnly reason I gave 4 stars is when I took my stuff to the storage the alarm went off even though it had not been 3 mins and I did not receive a call from the GM with help. Everything else was great.
Lawana B | Premières impressionsLate fees stink and miss 24hr access on the inside units.
Amanda B | Expérience généraleRides good 👍
Michelle E | Expérience généraleA GREAT EXPERIENCE GIVE DENISE A RAISE
Jean T | Expérience généraleThanks
Chester S | Expérience généraleAbout the truck - I believe I was given the wrong truck for moving. I did not have a dolly in the back like I was told I did
James H | Premières impressionsFind job.
Kim H | Premières impressionsThe staffing were very helpful.
CHRISTOPHER Z | Premières impressionsStaff well informed ,very concise giving explanations for my questions. Storage just what necessary for our items.
Cynthia B | Premières impressionsThe service at the facility was excellent! They had my truck already to go when I arrived. The check in at the end of a very tiring day of moving was excellent as well! They provided me with a storage unit (on site) and that was an easy and helpful service from the UHaul facility at McAdams Park!
Deah D | Premières impressions100 % recomendado
Edin F | Expérience généraleThe service people were nice and understandable.
Bimwavita R | Expérience généraleDenise was extremely helpful. She's knowledgeable, friendly, and has a great personality!
Shirley A | Premières impressionsThe only thing that i didnt like at all, was that you had room @ your dock for about 4 trucks to pull in & back up onto your loading & unloading dock, it would be nicer if you spread out loading area, like 2 spots in the very beginning of your warehouse, 2 or 3 more doors half way down the back of your warehouse & than maybe 2 or 3 more doors to load & unload at tge very end of your warehouse
Sandra R | Premières impressionsI was broken into and lost $14 000 worth of 21 years of memories and gear. My lock was literally cut off my unit and they stole a UHaul truck to carry my stuff away to sell off. I'd sooner give my stuff away than use UHaul ever again! Worst customer service I've ever seen and absolutely lied about it being a secure location. You have phone number but if not 760-401-5147. Love to talk to corporate on this.
Erik M | Expérience généraleDenise is very good at her job.
Charlotte b | Premières impressionsTheir customer service was very courteous and friendly every time I went in for any needs at this location!
JOHN N | Expérience généraleMy move in was good.
LUCILLE F | Premières impressionshad a good person help me
Beverly B | Premières impressionsHigh quality service for reasonable price. Would recommend to use this location of Uhaul.
Mykhaylo H | Expérience généraleI was given excellent service
William D | Premières impressionsDenise was extremely kind & helpful. I really appreciated her kindness & understanding as well as her willingness to find a solution for me.
Brandi C | Expérience généraleThe staff working were fantastic. Both when u set up the unit and closed it. There was an old mouse/rat trap box in my unit when I arrived. Otherwise the experience could not have been any better.
Mark H | Expérience généraleDenise and the staff here are awesome. I'd drive miles just to store here again if I ever had to
Jason H | Expérience générale