Customer Reviews for U-Haul Moving & Storage of McAdams Park

2 170 évaluations

1000 E 13th St N   Wichita, KS 67214
(One Block West of 135 on 13th Street)

(316) 942-9605

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(316) 942-9605

1000 E 13th St N
Wichita, KS 67214
(One Block West of 135 on 13th Street)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Customer service rep was excellent

Paula H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

blane A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON W.  |  Expérience générale 
Évaluation :
5

Denise and the staff here are awesome. I'd drive miles just to store here again if I ever had to

Jason H.  |  Expérience générale 
Évaluation :
5

Everything is great. Easy to schedule and deliveries are on time. Nice staff.

Xiaolong L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sierra L. 
Évaluation :
1

The balance was not the same as I was quoted and caused my bank account to overdraft. They didn't have the equipment I asked for and still got charged for it. Worst place to use, never going back to any uhaul store

Gail B. 
Évaluation :
5

Check in was easy and fast. Equipment check in was easy and people were very helpful.

christopher c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa J. 
Évaluation :
5

The young lady at McAdams uhaul in Wichita, did an outstanding job on the day of the rental…..good communication…in and out very quick

Dale M. 
Évaluation :
5

Best U-Haul experience.

Peter G. 
Évaluation :
5

My pre-check information that I completed.online really didn't help expedite my check-in at store. Even though I was informed online that all my information and license data was excepted the person still needed all of it at location. Might be something to look at please.

Jon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY B. 
Évaluation :
2

When I came in I went to the restroom which was out of papertowels I then went to register and he took my liscense and gave me a paper to call said I had a problem I asked to use his phone he turned it around and left I couldn't get out on it. I then had to return to my car and the drain spout was coming off the building rigjt into the parking lot and I slipped on the yellow line and my big toe instantly started turning purple. I called and got the situation taken care of. It was just miscommunication I went back in and told him what happened he asked if I wanted him to call someone for me. Ummmm not anymore it was already purple. I continued my drive home and my toe (big toe) is broken. I will find out tomorrow what they want to do.

Susan P. 
Évaluation :
5

Thank you! Denise

Ayesha B. 
Évaluation :
5

Staff was excellent. First time renting for myself but was here with someone else and the staff is why I chose this location.

Ryan H. 
Évaluation :
5

I called and talked with this location several times and everyone was very helpful. Doug was very friendly and check in was very easy. We were not given the furniture pads, but was refunded very quickly. Everything went good. We, also, scheduled movers through U-haul and it went very smoothly. Very pleased with the experience. Definitely would recommend this location.

dennis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cole M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melinda A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
5

You guys were great and I am truly grateful. Thank you for everything.

Mary G.  |  Premières impressions 
Évaluation :
3

Your automated system for When a customer is trying to get roadside assistance, sucks!! Horrible!! Thank God I wasn't stranded on the side of the road with a major major issue.

Jeremiah S. 
Évaluation :
1

Clean the truck better and give money back when customer bring truck back with a full tank of fuel.

Tyler T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shahidah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON V. 
Évaluation :
5

Everyone was helpful and wonderful, especially Denise in Wichita, and Colleen from the Kansas City office. Thanks for all of your help!

Mary Anne S.  |  Expérience générale 
Évaluation :
3

Inside personnel were polite & professional. Wen the 17' truck was brought to me the driver just said here it is. No information was given to me about the truck or returning the truck with gas.

Elizabeth M. 
Évaluation :
5

Same day online trailer rental and return, in fact I rented it online about 2 hours before pickup.. The guy checking the trailer out at the desk was great and very friendly, casual yet ultra professional while doing his job. The gentleman who hooked the trailer up remembered me a few hours later when I returned it. Just a great super quick rental experience. I will be back to this location again.

Eric D. 
Évaluation :
5

Not a thing. The check out and check in process was fast and friendly. Equipment was in perfect condition. This branch is very well managed. Merci.

Kyle L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

The check-in and return processes were mostly efficient. Many businesses could always use a second behind-the-counter person when a line develops, but I was second in line, and was checked in within 15 minutes, so it was adequate.

Scott P. 
Évaluation :
5

are used the self check out option to pick up a truck before normal business hours, and everything went super smoothly. The one thing I would point out is that I was asked whether the truck was clean or not when I picked it up, and the answer was…kind of. Just giving the options of “yes” or “no” is not really applicable.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

June B. 
Évaluation :
1

I requested a location closer to my house. No one called to tell me the location I booked ended up not having a truck. I had to drive over 10 miles to the location that had the truck. So almost 20 miles that I had to pay for just to get the truck and return it. The app was terrible to use and crashed. The truck had trash in the bed and the cab itself smelled like a dead animal and was filthy inside. The gas was not full and the miles were off. Had to wait over 30 minutes to get the vehicle checked out and the bed cleaned before I could leave. This put our project behind. Very unhappy and would like a partial refund for having to drive way out of the way for this truck and for the delay in getting started.

Jacob A. 
Évaluation :
5

While every minute detail of my experience was beyond fantastic, the only thing I wish would have been different is that they would have informed me that the location closed at 7pm. When picking up my rental, we confirmed that I had my rental from 8am-8pm. We even discussed what to do in the event that I was not able to return the rental on time. Other than that minor detail everything was great. We will definitely use Uhaul again in the future!

Demetri D. 
Évaluation :
3

The “quick” pickup wasn't very quick because of the “verification” process. Said my contact didn't answer when he was literally right next to me and received no phone call but got the texts. I then tried to communicate that to the “live” chat agent and got literally no response.

Edgar V. 
Évaluation :
5

The staff off 13th st went above and beyond to accommodate my needs and what I wanted.

LEXI J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
1

All storage units are inside with stairs no elevator. I would not recommend this storage site.

SHAWNA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

June B. 
Évaluation :
5

Service was great. No improvements necessary. I was satisfied with the experience

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

June B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beverly G.  |  Expérience générale 
Évaluation :
5

I always make sure I use this Uhaul location, they have the friendliest crew that always do a great job.

Santiago G. 
Évaluation :
5

Again, great location. Helpful and friendly staff. This location is super easy to get to right of the highway. Staff has always been helpful.

Kendra O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura B. 
Évaluation :
5

Nice clean lobby office Friendly, helpful returned my gas tank , and also found my son's garage door opener for us 24 hrs later

Steven S. 
Évaluation :
4

Keep up the great work

Douglas W. 
Évaluation :
5

Hello, excellent service. Do want you to know that the shifting from one gear to another appears to be very slow based on the RPMs. Seem to be a bit slow to respond to changing gears.

Carolyn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim T. 
Évaluation :
5

Good customer service and speedy.

Anne N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santiago G. 
Évaluation :
3

The lady who made my reservation made it in a city 400 miles away and they have no drive up units available at all. Fu uhaul

Blake M.  |  Premières impressions 
Évaluation :
5

equipment was a total turd. i rent from location very frequently, and the unit i had today was junk. location employees are great.

Andrew B. 
Évaluation :
1

Train the workers to be more friendly and lean how to say thank you and you're welcome . Our rep was named Christian Garner . He was not friendly didn't say hi or thank you , he charged my card 3 times and had an attitude. These workers need better traing and how to be kind and polite to the customers.

Larry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis B.  |  Premières impressions 
Évaluation :
5

She had a crush of turning and handled everybody quickly and professionally. Awesome is a word that comes to mind.

thomas b.  |  Premières impressions 
Évaluation :
2

Even on cooler days, the building was quite hot (above 80*F). The elevators are dangerous due to the doors not staying up when opening/closing them. We'd have to push it up and rush into the elevator quickly to avoid being hit or the gate hitting our items. With other more modern and safer options in the area, I won't be using this facility again. However, the staff was helpful!

David O.  |  Expérience générale 
Évaluation :
5

Customer services was excellent, and much appreciated!!!

Jasper W. 
Évaluation :
4

Truck had serious BO smell to it. Truck was hard to start. Had to crank several times on several occasions. The self drop off system did not work. I am usually very pleased with uhaul but this was a disappointing experience.

Jeff M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gayle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent M. 
Évaluation :
5

Staff is friendly and picking up the equipment was easy and fast.

Matt H. 
Évaluation :
5

I enjoyed the workers at this location. I didn't catch their names but they were both very helpful.

Heather K. 
Évaluation :
4

Have the website/location confirm change of service by more than a random text with a different address

Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
4

The app needs some work: we did mobile pickup and the app was glitchy, including wouldn't save pictures taken or took forever to load to the next step.

Steele E. 
Évaluation :
5

Everyone was awesome!! Thank you all and keep smiling!!

Robert G. 
Évaluation :
5

Store manager Denise was EXCEPTIONAL. She helped me get the required equipment (26' truck) with pickup at desired location and time, which has been non-existent in my past experiences with UHaul. She also gave me her cell to call in case I needed help on Sunday. She understood customer need.

Suhail A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN B. 
Évaluation :
4

Wish the storage access was a little later in closing or 24 hr.

Jason H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua K. 
Évaluation :
4

They really treated us Fairly.

Russell T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

The clerk was fast, factual and very helpful. She was pleasant, polite with a refreshing nice personality. Thank you for having such great employees.

Linda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kundayi J.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BRUCE L. 
Évaluation :
4

when actually getting in the truck - I had opened the door to see if it was in there - another staff person asked an employee to place a utility dolly in the back of the truck - that is literally what he did - - he tossed the dolly in and walked away. No acknowledgement - no helping pull the door down - perception was that he didn't even want to be there.

Patricia N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kanetha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt H.  |  Premières impressions 
Évaluation :
4

If a person picking up a rental tells you that this is their first time, I believe it would be VERY HELPFUL to have them practice opening and shutting the door correctly - making sure the handle latches before letting it raise up to not cause a jam. Also it would have been VERY HELPFUL to have had me pull the ramp out there and put it back to make sure I understood how hard it needs to be pushed for the latch to come up and secure it. That kind of help is the best and most practical and would have helped us to not delay our departure for 3 hours. Just pay attention to people when they tell you it's their first time to use one of these trucks. He asked me if I had any questions and I said I did not even know what questions to ask...the details about the door and ramp are unknown to some of us and should be explained at pickup like Jon from INLAND did such a good job of doing - after we had jammed the door and had to call for service.

Trudi K. 
Évaluation :
4

Tell me ahead of time that I will need to create a user name and password on your app if I need to drop off the truck after hours.

Marietta W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wolfgang W. 
Évaluation :
3

have more appliance dollies on hand. so that renters do not have to go to other locations or in my case menards to get a dolly

Bryan R. 
Évaluation :
2

They had the mileage entered incorrectly that created an 18 000 mile difference than the 10 miles we drove and we couldn't turn it in online and had to go back the next morning to settle it. Then he tried to charge an extra day because the computer recorded us two minutes late. However, when we dropped it off, I took a picture of the time on the dash with a view of the building out of the windshield, as proof we were on time in case of any discrepancies, since I couldn't do the online drop off until they fixed the mileage issue. The gentleman who helped us was friendly but seemed like he was trying to weasel us out of our return deposit.

Danelle B. 
Évaluation :
5

The process of pick-up and drop-off were both very easy.

Earlene M. 
Évaluation :
5

Very good customer service and very easy to turn in equipment.

Terryl W. 
Évaluation :
5

Dennis went above and beyond helping me. She runs a well maintained facility. And she is a super customer service star!!!!⭐️⭐️⭐️⭐️⭐️

Linda V.  |  Premières impressions 
Évaluation :
5

Very helpful, switched the ball around on my insert to better match the trailer height.

Jon P. 
Évaluation :
2

My rental was initially set for pickup at the Dirby, KS location. I advised them I would be driving 600 to 1000 mines and confirmed I would be getting a newer 26' F-650 for the journey. Several days before pickup I was told they don't have a vehicle and my reservation was sent to the 1000 E 13 in Wichita, KS. The vehicle I was supplied there was a 2007 GMC with 200K miles. This vehicle had damaged seatbelts, exhaust leak which made gas mileage even worse than normal, the suspension was damaged causing it to bounce like crazy, the steering is so bad and worn that the tires would pull me in different directions (not normal drift). I was supplied a truck that is legally not safe to be driven on the roadway by manufacture and Government standards. The seatbelts alone caused this vehicle to not be legally road worthy (I'm a vehicle safety inspector for a large insurance company and have been for over 10 years). U-Haul put me, my wife and our newborn son in a position to either drive an unsafe U-Haul and risk our lives or we had to rent a vehicle for my wife and newborn son. This is unacceptable on all levels. I've used U-Haul and only U-Haul over the last 20 years and I've never had this kind of issue. The management team (all of them) at this location needs to be coached/trained on how to properly confirm the vehicles are safe for the road AND that they're legally able to be driven on the roadway. Please get this truck off the road before you literally kill someone.

NATHAN W. 
Évaluation :
5

Ok

MWAURA K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annie j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie T.  |  Premières impressions 
Évaluation :
3

My only complaint is that the access doorr should have been open but we had to swipe every time we wanted to enter.

Hailey N.  |  Premières impressions 
Évaluation :
4

Fast & speedy

Tashia F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan M.  |  Premières impressions 
Évaluation :
5

Keep up the good work !

vanita w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shantale m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Burkley S.  |  Premières impressions 
Évaluation :
5

Super helpful!

Robin W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander E.  |  Online Move In 
Évaluation :
2

Customer service was great but there is no lighting within the individual unit and it is filthy inside the individual units as well.

Princess R.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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