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Clarence S.Customer Reviews for U-Haul Moving & Storage of Mechanicsville
Testimonials From Recent Customers
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The representative was fantastic, the location was good. Truck was older but overall I was able to get my move completed.
Jeffrey H.Tried to pay in cash one time and they acted like it was an inconvenience
edward m. | Expérience généraleThe store manager has a wonderful heart and is very polite.I have been dealing with this facility for almost 3 years now and she is always awesome.I don’t think I would visit another uhaul store because nothing is better than seeing a smiling and friendly face when visiting a store.
Melvin F. | Premières impressionsAssociates were responsive. Also personal telephone contact was most appreciated.
Lucinda T.The staff were very friendly and helpful . The transition went smoothly and they made it comfortable and EASY
Tonya W.Outstanding customer service! Thanks!!
Alan P.Give people a heads up before having mandatory insurance added. Our non-profit invest into annual insurance, it's not fair to just make it mandatory to have coverage. I will avoid this location at all cost and next time will just cancel and choose a different provider. The one we are used to has never given us problems or charged us more.
Ryan B.I was told that I had a free month month of storage upon renting my truck. I was misinformed by 5 different people that I spoke with,I was given a raggedy truck, and my storage was NOT FREE!!!! I had to end up paying $95 for it!!! All because the people that works through u haul is NOT properly trained or know accurate info!! So yes my entire experience sucked and I will not recommend nor will I ever come back!!
Sabrina J. | Premières impressionsGreat experience. Will definitely rent from same place if needed.
deborah V.Excellent and very coean
Edwin C.Natasha was very helpful and friendly. That counts for a lot with me.
Sotos P.All was good. Excellent customer service. Smooth transaction process and smooth ride.
Lynette B.Never had a single issue or complaint. Excellent staff and storage spaces.
Helena-Jade E. | Expérience généraleStaff was very helpful with helping me schedule my reservation while I was there.
Jacqueline L.Nothing, keep the same staff! Very helpful and accommodating.
M F.Natasha always doe a great job and has a great team......
Andrew B.the worker there was excellent and extremely helpful.
Jason Y.Very quick drop off and the personnel was very pleasant and efficient.
Katherine E.Wonderful..Manager of the store Natasha Carr was awesome..No problems
Deshanda R.Overall very good experience, the GM who helped me was excellent. I don't remember her name
Timothy M.Keep on keeping on
lonnie W.Clean, secure, and convenient.
adam n. | Premières impressionsNatasha and her staff are always friendly and helpful....
Andy B.Great customer service during pick up and drop off. I will definitely return to this location for all of my moving needs. Merci
Fisnik H.The staff was accommodating and very kind when adjustments were needed. I am super happy with their service and their professionalism!!!
Michelle S. | Premières impressionsGreat experience
Dafonda L.Customer service was very professional and friendly. 2nd time using this location in the last 6 months, and was very pleased with the service both times.
Richard C.Fast check out and return service. My go to location!
Robert B.The staff was very professional and skilled. Ms. Natasha Carr was very helpful and meet all of my needs. I will recommend anyone that I know that will need service from U-Haul to go to the location I received services from.
Katisha D. | Premières impressionsI always pick up truck from this location . I always have the best experience at this location
ERICAKATHOLYN F.Staff is very friendly. World class service.
BONNIELOU F.Staff was extremely kind and helpful and the facilities were always neat, clean, and easy to access.
LOREN B. | Expérience généraleExcellent customer service and very helpful and friendly.
Lynette B. | Premières impressionsRepresentative was extremely polite and professional.
Edward J.Manager was fantastic
CHARLES A. | Premières impressionsGreat staff!!!!!
BRENDA A. | Premières impressionsStaff was friendly and polite
Mike L.The staff is awesome! Super-friendly and helpful.
Meredith O. | Premières impressionsI reached out to management at the time of rental and nothing was done satisfactory. I will never rent here again I own a small business myself and I know how important customer service is for a business and this uhaul location is highly lacking it . Word of mouth speaks volumes for a business .
Tracy A.Tasha (the manager) at the Elm Drive location in Mechanicsville, VA was amazing from "Start" to " Finish". Her knowledge of products and services of Uhaul was stellar. Her consistent professional demeanor was kind and courteousness throughout each interaction with her. She took the time out to help me understand my options during my "rental unit" lease and even in my moving process and relocation to NY state. Tasha is indeed an asset as an employee in her role at Uhaul and represents the company well. My interactions with her definitely exceeded my expectations. I would definitely rent a storage unit from an Uhual dealer again.
LETITIACHANELLE B. | Expérience généraleThe manager is extremely knowledgeable and friendly. Also the rest of the staff was really professional.
Ronell S.The only recommendation I would have is when a customer is picking up the truck outside business hours, the location of the truck is more specific.
Jamie S.To be the only person working, this gentleman was fast, friendly, and courteous which is hard to find nowadays. Very knowledgeable. I didn't get his name but he worked Friday Nov 18.
RICHARDALEXANDER H.New equipment that ran very well.
JON A.Staff was polite professional helpful
Tessie S. | Premières impressionsHave a great As always .
ERICAKATHOLYN F.Everything went well I was not impressed with the truck. It appeared to have been used, driven hard and put up wet. But it did the job that I needed so I guess I cannot complain. The biggest complaint I have about the truck, I could not adjust the side mirrors and the driver side door glass handle, the knob that rolls the window up and down came off in my . I reattached it before I return the truck. The truck had a "check engine" light glowing. Otherwise the personal were on their game.
Benjamin B.The process was quick and smooth…
rosoyn K.I booked 2 cargo vans at this location and only one was available. Had to go to a different location to pickup the other van.
SEANTHOMAS M.I liked the storage unit but I couldn't afford the price any longer fixed income stuff
Sharon R. | Expérience généraleExcellent
Terry H. | Premières impressionsGreat and accommodating very friendly staff
Angela W. | Premières impressionsExcellent service à la clientèle.
CYNTHIA M. | Expérience généraleGood job, Uhaul!
PHILLIPMATTHEW G. | Expérience généraleManager and staff was friendly and helpful, they made sure my needs were met. I definitely would recommend this location. My things were kept safe and no damage. Awesome people and awesome service!!
MARCELLA H. | Expérience généraleVery helpful and accommodating! Thanks!
PHILLIPMATTHEW G. | Premières impressionsThe manager and her assistant was helpful and knowledgeable, it was convenient and reasonable. They offer free storage for a month with a truck rental and it made my move easy and worry free.
MARCELLA H. | Premières impressionsThe representative was very nice. Helping me whenever I needed. The storage unit was my Mom's. She passed away in August of 2020. Merci.
Duane T. | Expérience généraleMerci
Marcus K. | Expérience généraleI loved the entire experience and move in. Only thing I wished I could of done before hours was closed was got another unit or a larger unit because the one I got was small and jammed packed. I won't be able to go to unit to get anything without taking out everything.
April H. | Premières impressionsThe two young lady that I dealt with at Uhaul on Elm Street was very nice courteous well knowledgeable friendly made my experience with Uhaul one agrees ever had
JOSEPH S. | Expérience généraleDead mice decomposed in unit and had 3 other spots not cleaned up
Karen H. | Expérience généraleGood service and rates
Linda H. | Premières impressionsI was in a state of panic because I needed to move but my new home is not ready. Tosha advised me of all of my options to include storage. She has no idea what her kindness and patience with me meant.
MICHELLEMARY C. | Premières impressionsThe facility was secure but there was no light inside the unit. The staff is welcoming and efficient. Promoted safe distancing between themselves and customers. This is why we use the particular U-Haul.
John S. | Expérience généraleVery pleased with the whole experience. Staff was very helpful and courteous. When our storage fell through I was very thankful we could get a unit on the spot. Would definitely recommend and will be returning to this location in the future.
LISA L. | Premières impressionsExcellent service à la clientèle.
LATOSHAMONET O. | Premières impressionsgood all around!
PHILLIPMATTHEW G. | Premières impressionsNice staff very patient
Dayshaunda S. | Expérience généraleVery good experience. I've rented at other facilities. The store is well stocked with moving supplies and prices for boxes are cheaper than big box stores. The manager, Natasha Carr, helped me get a moving van for a day after another franchise canceled a two month reservation without warning. I'm forever grateful. The storage unit was clean and always easy to access.
Virginia D. | Expérience généraleGreat customer service from Charles in the Mechanicsville VA location
CYNTHIA M. | Premières impressionsThe whole experience was excellent, especially from where I picked up the trailer in New Bern, North Carolina. EXCELLENT customer service from the UHaul dealer there!
Mark C. | Premières impressionsNatasha was awesome with awesome customer service
Desandra M. | Expérience généraleStaff was really helpful and nice
Ronnita W. | Premières impressionsExperience was good. One area that you could improve on is the check out process associated with returned U-Haul vehicles. As a storage unit customer, I had to wait on multiple occasions to get to my unit because of a vehicle being inspected at the entry gate. Seems like a logistics issue that can easily be rectified. Thanks
David F. | Expérience généraleVery helpful and friendly.
Albert L. | Premières impressionsSuperior customer service!
Jonathan h. | Expérience généraleThe only thing I don't like is the uhaul trucks are parked in front of my unit.
DeLisa R. | Premières impressionsWas very pleased with U-haul. The staff was extremely helpful, kind and courteous. Overall pleasant experience. ....the only issue I ever had was with your website for paying on unit. Somewhat miss leading about payment time. First time using went on line day before due was and stated no charge... Knew I'd gotten month free, so the next time I went in to pay I had a late fee. It was explained to me, but I felt the site was purposely leadimg. The time at Mechanicsville U-haul was great.
Barbara B. | Expérience généraleNatasha the general manager was very helpful and went above and beyond to make certain that my needs were met.
Sheldon H. | Expérience généraleClean unit and easy access. I also appreciate the excellent stock of boxes, locks, and other packing material. Very convenient.
Virginia D. | Premières impressionsAfter traveling over 350 miles on Memorials weekend traffic the check in staffing was courteous and professional. I am disabled and they are helpful to me and my family: congrats on a great job. Thanks for sharing your Awesomeness.
PAMELADENISE T. | Premières impressionsKenya and Natasha were very helpful. They provided me with excellent customer service and I love the way the manager assisted her when she needed direction. Providing time-conscious services, which is important to someone with a busy schedule. I appreciate the services they provided and would recommend this facility to anyone in need of moving or storage services.
TUNISIA H. | Premières impressionsIt gets a little congested sometimes getting in and out of the lot, but other than that, this place exceeded my expectations. I would definitely recommend getting a storage unit here to anyone looking for some extra space.
Jamie C. | Expérience généraleExcellent service!
Janetta Q. | Premières impressionsI appreciate the compassion and helpfulness of the representative that assisted me
Duane T. | Premières impressionsHad units for approx. 3 yrs....very pleased with cleanliness of facility, office and the customer service of the attendants at this location.
jean G. | Expérience généraleAt the time I rented the storage unit, I was assured that the first month was free and thereafter all additional payments would be automatically billed to the credit card on file. Then about the time the storage fee is due, I start getting all these phone calls stating that my payment is overdue. I go in to make the payment and I get charged a $15-20 late payment fee. That's when I am informed that autopay was never set up! Not a happy customer at this point. Is there anyone who's willing to remedy this? In addition, they said they sent me a receipt for my payment on storage facility. Never arrives in my email. Have to call back, stay on hold for 15 minutes, they email me a receipt but nothing to show what was billed to the card. Now, have to call back and request receipt again. Very annoyed and dissatisfied. Not a seamless, reasonably pleasant experience doing business with UHaul.
Jo Ann N. | Expérience généraleI never got into my unit without having to wait. The access was ALWAYS blocked with trucks being returned, being clean out after return or just sitting in the driveway. Very frustrating when you are on a schedule and have to wait. I even had employees let me go in through the out gate to get around the traffic jam.
Thomas F. | Expérience généralegreat customer service friendly and knowledgeable
pete o. | Premières impressionsThe attendant that assisted me on Sunday was very kind and thorough. She was able to find what I needed aNd had a pleasant attitude. The next day we needed a storage unit and the manager on duty was just as kind and helpful. I would definitely use this location for future needs and would recommend to anyone in need. Thank you for being the difference.
anthony b. | Premières impressionsI received a free 30 day storage unit. The owner/employee manually opened the gate for me and I enter the facility to unload/load my items into my newly acquired unit. Upon completion of unloading I proceeded to exit the storage. Prior to leaving I put my code (which was created & provided by the owner/employee) into the gate access kiosk & it opened. I returned the next evening around 8:18pm and my code was denied. Same code, same location. The only difference is it was the entry kiosk. The evening prior I used my code in the exit kiosk. I was continually denied access. I was told by the owner & it's also on their website, that access hours are 5am-10pm. I've been waiting almost an hour & have been on hold with corporate for over 30 minutes & counting. I will have to temporarily end this comments section of the review for this facility until I am able to get a resolution as I'm still waiting 9:14pm Friday, September 11, 2020....to be continued
Don H. | Premières impressionsThe staff was very very helpful! And a pleasure to work with on all occasions!
Steve S. | Expérience généraleIt was awesome! Quick and easy! Staff on both ends great. Would highly recommend to a friend or family member. Merci
Dawne M. | Premières impressions