Customer Reviews for U-Haul Moving & Storage of Mechanicsville

3142 évaluations

8083 Elm Dr   Mechanicsville, VA 23111
(S Of The Windmill)

(804) 559-2061

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(804) 559-2061

8083 Elm Dr
Mechanicsville, VA 23111
(S Of The Windmill)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

just keep doing the great job your are doing

david M. 
Évaluation :
5

Staff was helpful and friendly. The app worked great too!

Catherine C. 
Évaluation :
5

Great experience!

Ty'Tionna F. 
Évaluation :
5

I rent from Mechanicsville Virginia 23111. They All are the best and kindest Manager and staff and owners I have ever met. Would highly recommend this place to all.

JAMESWILLIAM L. 
Évaluation :
5

N.D.

JOHNTERENCE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURIEELLSWORTH H. 
Évaluation :
2

The lady was not very helpful and didn't help us unhitch the trailer. She never got up from her desk.

Sheila R. 
Évaluation :
5

I have rented trailers here 3 times now.

Buren W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHONTAE H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
5

Experience was great. Nothing to improve on

Tevar H. 
Évaluation :
4

Great customer service from the agents present when I picked up and dropped off!

WILLIAMHUNT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl M. 
Évaluation :
1

Give your customers rentals that work

Angela W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEREMIAHBENJAMIN D. 
Évaluation :
5

Excellent service!!

Vernita B. 
Évaluation :
1

The guy at the desk was very rude when I picked up my uhaul and the front when I got in the truck smelled horrible

REBECCAGAYLE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leroy c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLTONNICHOLS C. 
Évaluation :
5

I always have a wonderful experience at Uhaul Elm Drive Mech,Va.

Vernell C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYANLUKE D. 
Évaluation :
3

Checking in and checking out wait time was too long; no gas was in truck when it was turned over to me. Had to go to gas station immediately, still waiting on a reimbursement.

Corliss S. 
Évaluation :
5

Lubricate the tiedowns on the front of the trailer as they were a little sticky.

BRANDON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTTALLEN C. 
Évaluation :
5

Superior customer service!

Jonathan h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra C.  |  Expérience générale 
Évaluation :
5

Excellent service as always.

Arlene B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLENEF B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele H. 
Évaluation :
5

I travel 4 extra miles because this location has the best customer service

Stephanie C. 
Évaluation :
4

everything was fine

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene W.  |  Expérience générale 
Évaluation :
5

Very professional!!

WILLIAMRUSSELL B. 
Évaluation :
5

service rep professional, friendly and patient in answering my questions.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TY'TIONNALASHAY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cierra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron L. 
Évaluation :
5

The on-site staff was very helpful with a lot of attention to detail. Made me feel like I was her only customer for the day.

Ervin S. 
Évaluation :
5

Excellent service and very friendly. The one thing I would do is get updated equipment. This location does get a A+. Thanks

JAMESEVERETT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saul M. 
Évaluation :
5

Customer service is always excellent here! They are the best!

Rick H. 
Évaluation :
5

Excelente servicié

HECTORJEOVANNY M. 
Évaluation :
5

In regards to my experience, there's nothing I can suggest to improve. I was in/out in less than 15 mins. The young lady that assisted me definitely knows what she's doing. This location will be my go to.

Oscar G. 
Évaluation :
3

The people working were great. The tire pressure in the right rear tire was low upon pick-up. The location was busy and I was on a tight time schedule. I had to go to a local Wawa to fill up the tire to a safe level.

Raymond S. 
Évaluation :
5

A trouble light came on part way to VA. I let the people know at the drop off point and they were great about it, letting the mechanic know. Very helpful and polite folks.

Margaret D. 
Évaluation :
4

Parking situation is tight and confusing, other than that things were great!

Lewis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Everything was great! Very friendly and accommodating, Great service, good truck! Thank you so much for helping us today. I really appreciate all your efforts and kindness. Merci

Richard J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evelyn W. 
Évaluation :
5

The manager Natasha and her assistants have always been excellent to work with and goes above and beyond to help. Will highly recommend this location to family and friends.

rick H. 
Évaluation :
5

The customer reps could stand a smile a little more, Better eye contact

David R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
3

The only thing I don't like is the uhaul trucks are parked in front of my unit.

DeLisa R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alan C. 
Évaluation :
5

Thank you 😁

Sonvannitta T. 
Évaluation :
5

The ladies in the office were professional and courteous. The Uhaul truck was ready and clean. I would use this location again and appreciate the availability of the vehicle and staff.

SHELIAGAY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDBEECH C. 
Évaluation :
4

Was very pleased with U-haul. The staff was extremely helpful, kind and courteous. Overall pleasant experience. ....the only issue I ever had was with your website for paying on unit. Somewhat miss leading about payment time. First time using went on line day before due was and stated no charge... Knew I'd gotten month free, so the next time I went in to pay I had a late fee. It was explained to me, but I felt the site was purposely leadimg. The time at Mechanicsville U-haul was great.

Barbara B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tomeka J.  |  Expérience générale 
Évaluation :
5

Natasha the general manager was very helpful and went above and beyond to make certain that my needs were met.

Sheldon H.  |  Expérience générale 
Évaluation :
5

Very quick process. I didn't spend 10 minutes total in the location for pickup and drop-off combined! Will definitely use again if needed.

Crystal P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca S. 
Évaluation :
4

Reevaluate independent dealer requirements to have customer experience a focus. You almost lost business due to poor service at a different location.

ALVINLEE J. 
Évaluation :
4

Staff was great, trailer worked perfectly. Need better pickup logistics and customer parking. No where to park, had to manhandle trailer to position for hookup.

Dennis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRYDONNELL M. 
Évaluation :
5

Excellent service as usual.

Altrice S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy F. 
Évaluation :
2

U-Haul told me I would get a discount down to 69c a mile for the trouble they put me through. My receipt says I was charged the full rate of 1,19 $. I'm not happy.

LEVITHOMAS G. 
Évaluation :
5

Everything was great including the representative

Janice P. 
Évaluation :
5

Clean unit and easy access. I also appreciate the excellent stock of boxes, locks, and other packing material. Very convenient.

Virginia D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey F. 
Évaluation :
5

Great rental experience! Manager was lovey! Thank you!

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha G. 
Évaluation :
5

Very easy to pick up and drop off. Great experience!

Dean A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kurt t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBERNICOLE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B.  |  Premières impressions 
Évaluation :
3

Bring the truck up to the front. I had to walk far in the back in the hot to get my rental truck

LENORAPITTS B. 
Évaluation :
3

the add on charges were to0 many and too much

Paul B. 
Évaluation :
5

Love Tasha and Tytiana! They are helpful and provide excellent customer service every time we rent, which is often!

Altrice S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan B. 
Évaluation :
4

The office lady (I did not ask her name) was very nice and took care of me immediately.

Jeffrey W. 
Évaluation :
3

Brown has been doing so much for the last two weeks of his life so much love and I hope it is a good job and I love it thanks for the gift I hope you so much better love love it miss me thanks love and miss you too love and miss you all love you so much love you so love you so much love and miss miss thanks for all your family love you and love you so much love you and miss miss you miss miss all you guys love love you and miss you all love

Christopher E. 
Évaluation :
5

Nothing. Great check-in and check-out process. Super friendly staff.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLYNDOLYNNA B. 
Évaluation :
3

The poor woman who was there needed some help. Customer service and experience suffered because the facility is understaffed. The woman there was very nice and helpful.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alesia J. 
Évaluation :
5

Very nice employees, would definitely do business with them again. Helpful and accommodating.

WILLIAMLEON D. 
Évaluation :
4

No need, helpful and friendly

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Polite, professional, and cheerful staff!

Max S. 
Évaluation :
5

The customer service rep at the store was excellent.

Cassandra F. 
Évaluation :
5

When I reserved the trailer my pickup location was on Broad Street at Willow Lawn. It wasn't until I got there that they told me the location had changed. Why was I not notified via email or text or phone call? This was very disappointing and might change my next rental.

Jack S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marshall S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa R. 
Évaluation :
3

I complained about the previous issues I had with my pick up location and the personnel here, did not seem to care. Lack of customer service. Poor attitude. I will not be a returning UHAUL customer.

Karen C. 
Évaluation :
5

Quick in and out and friendly service.

Kay F. 
Évaluation :
1

Had a reservation over a month out for 26' but got me a 20' day of reservation. The truck was not completely cleaned out. They were empty water bottles, use napkins/paper towels, and facial masks left behind in the cab and the back of the truck. The truck only had 3/4 of a tank of gas but was marked having higher. I did the email online truck check over and marked it only having 3/4. I brought the truck back with more than 3/4 of a tank. More than I received the truck with. And then was charged an extra fuel charge of 2 gallons when I brought the truck back with more gas than when I picked it up!!! I took pictures of the fuel gauge and odometer at the time of pick up and at the time of delivery.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Love this store. Every time I visit the staff is always so pleasant to work with.

LATEASHLILLIAN B. 
Évaluation :
4

It was an after hour drop off so the location was closed. Had no interaction with staff or the inside.

Derrick J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
4

Excellent customer service provided.

Taylor R. 
Évaluation :
5

The equipment performed perfectly.

NELSONALLEN W. 
Évaluation :
5

The manager was very congenial and processed my check-in and check-out quickly. I took her business card because I will be back soon.

RICHARDEDWIN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEWIS P.  |  Expérience générale 
Évaluation :
5

After traveling over 350 miles on Memorials weekend traffic the check in staffing was courteous and professional. I am disabled and they are helpful to me and my family: congrats on a great job. Thanks for sharing your Awesomeness.

PAMELADENISE T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Travis C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernell C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENISE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H.  |  Expérience générale 
Évaluation :
5

Kenya and Natasha were very helpful. They provided me with excellent customer service and I love the way the manager assisted her when she needed direction. Providing time-conscious services, which is important to someone with a busy schedule. I appreciate the services they provided and would recommend this facility to anyone in need of moving or storage services.

TUNISIA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen R.  |  Premières impressions 
Évaluation :
5

It gets a little congested sometimes getting in and out of the lot, but other than that, this place exceeded my expectations. I would definitely recommend getting a storage unit here to anyone looking for some extra space.

Jamie C.  |  Expérience générale 
Évaluation :
5

Excellent service!

Janetta Q.  |  Premières impressions 
Évaluation :
5

I appreciate the compassion and helpfulness of the representative that assisted me

Duane T.  |  Premières impressions 
Évaluation :
4

Had units for approx. 3 yrs....very pleased with cleanliness of facility, office and the customer service of the attendants at this location.

jean G.  |  Expérience générale 
Évaluation :
2

At the time I rented the storage unit, I was assured that the first month was free and thereafter all additional payments would be automatically billed to the credit card on file. Then about the time the storage fee is due, I start getting all these phone calls stating that my payment is overdue. I go in to make the payment and I get charged a 15 $-20 late payment fee. That's when I am informed that autopay was never set up! Not a happy customer at this point. Is there anyone who's willing to remedy this? In addition, they said they sent me a receipt for my payment on storage facility. Never arrives in my email. Have to call back, stay on hold for 15 minutes, they email me a receipt but nothing to show what was billed to the card. Now, have to call back and request receipt again. Very annoyed and dissatisfied. Not a seamless, reasonably pleasant experience doing business with UHaul.

Jo Ann N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheronda B.  |  Premières impressions 
Évaluation :
3

I never got into my unit without having to wait. The access was ALWAYS blocked with trucks being returned, being clean out after return or just sitting in the driveway. Very frustrating when you are on a schedule and have to wait. I even had employees let me go in through the out gate to get around the traffic jam.

Thomas F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danette B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teryrl D.  |  Premières impressions 
Évaluation :
5

great customer service friendly and knowledgeable

pete o.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara V.  |  Expérience générale 
Évaluation :
5

The attendant that assisted me on Sunday was very kind and thorough. She was able to find what I needed aNd had a pleasant attitude. The next day we needed a storage unit and the manager on duty was just as kind and helpful. I would definitely use this location for future needs and would recommend to anyone in need. Thank you for being the difference.

anthony b.  |  Premières impressions 
Évaluation :
1

I received a free 30 day storage unit. The owner/employee manually opened the gate for me and I enter the facility to unload/load my items into my newly acquired unit. Upon completion of unloading I proceeded to exit the storage. Prior to leaving I put my code (which was created & provided by the owner/employee) into the gate access kiosk & it opened. I returned the next evening around 8:18pm and my code was denied. Same code, same location. The only difference is it was the entry kiosk. The evening prior I used my code in the exit kiosk. I was continually denied access. I was told by the owner & it's also on their website, that access hours are 5am-10pm. I've been waiting almost an hour & have been on hold with corporate for over 30 minutes & counting. I will have to temporarily end this comments section of the review for this facility until I am able to get a resolution as I'm still waiting 9:14pm Friday, September 11, 2020....to be continued

Don H.  |  Premières impressions 
Évaluation :
5

The staff was very very helpful! And a pleasure to work with on all occasions!

Steve S.  |  Expérience générale 
Évaluation :
5

It was awesome! Quick and easy! Staff on both ends great. Would highly recommend to a friend or family member. Merci

Dawne M.  |  Premières impressions 
Évaluation :
5

The Lady at the front desk is very helpful. I would. Recommend my friend their because of her. She always nice to me

RENEE R.  |  Expérience générale 
Évaluation :
5

Thank you !!!!!

Tomeka J.  |  Premières impressions 
Évaluation :
4

The young lady was great. She was helpful, knowledgeable, and very pleasant. However I felt sorry for her it was extremely busy, but she handled all well considering she was the only one working.

Barbara B.  |  Premières impressions 
Évaluation :
5

The service was great. Thank you guys.

OMAR A.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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