Évaluations des clients U-Haul Moving & Storage of Mechanicsville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Mechanicsville

Cote générale :

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Teryrl D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ROGER D.
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Lady was very pleasant!

Michael H.
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Le client n'a pas laissé de commentaire.

Sylvester M.
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EXCELLENT CUSTOMER SERVICES....keep up the good job.

CHRISTOPHERSCOTT V.
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Le client n'a pas laissé de commentaire.

Frederick H.
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Management and customer service has always been extremely kind, friendly and helpful at this location. Would highly recommend to others.

William L.
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Excellent customer service

David K.
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Le client n'a pas laissé de commentaire.

Paul A.
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The drop off place was smaller than most and there was a spot for one truck to park other than that it would've been hard to find a place I had to drop it off when they were closed very clean looking the whole experience was good

Shellie W.
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Very easy and worth the money

Travis J.
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Le client n'a pas laissé de commentaire.

pete o. | Premières impressions |
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great customer service friendly and knowledgeable

Anthony V.
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Excellent service! Thank you very much!!!

Maurice G.
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Le client n'a pas laissé de commentaire.

Tony R.
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Le client n'a pas laissé de commentaire.

ALETHA H.
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Explain the return process better. Let them know about all the pictures that have to be taken.

john N.
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Le client n'a pas laissé de commentaire.

Violetta T.
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I will be using them again very soon

Mark M.
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Le client n'a pas laissé de commentaire.

Cheryl M.
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Le client n'a pas laissé de commentaire.

Raymeka W.
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The Store manager is Awsome!

James B.
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Things went very smoothly. The truck was awesome and we had a good trip.

james F.
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You could not ask for a better Agent! She answered all questions and provided me with everything we needed!

Crystal A.
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Le client n'a pas laissé de commentaire.

Melvin M.
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was well pleased with the service of the associate in charge of this U-Haul location.

Joy D.
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Le client n'a pas laissé de commentaire.

Kayla S.
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The person who check me out that claimed she was a manger really needs to work on her customer service and willingness to help.

Demetria L.
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Le client n'a pas laissé de commentaire.

ROBERT R.
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Le client n'a pas laissé de commentaire.

ROBERTEVERETTE R.
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Le client n'a pas laissé de commentaire.

Philomena D.
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The online drop off was good a little confusing on the parking of the truck but we followed the video that was very helpful. Thanks for the rental.

Nolan H.
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Le client n'a pas laissé de commentaire.

tanya A.
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Le client n'a pas laissé de commentaire.

Sara V. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sara V.
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Le client n'a pas laissé de commentaire.

Wayne P.
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Nothing. Checking out the vehicle was quick and easy after reserving over the phone.

Brian H.
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Le client n'a pas laissé de commentaire.

BRUCEWILBERT H.
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It was a great pick up experience. The attendant was very nice and welcoming and told me everything I needed to know. I would definitely rent from this location again.

WILLIAM D.
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Le client n'a pas laissé de commentaire.

Beverly N.
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Le client n'a pas laissé de commentaire.

Joy D.
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Le client n'a pas laissé de commentaire.

anthony b. | Premières impressions |
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The attendant that assisted me on Sunday was very kind and thorough. She was able to find what I needed aNd had a pleasant attitude. The next day we needed a storage unit and the manager on duty was just as kind and helpful. I would definitely use this location for future needs and would recommend to anyone in need. Thank you for being the difference.

Valane R.
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Le client n'a pas laissé de commentaire.

RICARDOJOHN D.
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Kenya was great! She was super helpful and answered all of our questions!! Awesome service! I just wish the location had more space for parking, it was busy and a little difficult to navigate.

Vanessa J.
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Please continue the same professional customer service. Ms. Carr was an awesome, pleasant, and professional representative. Thank you!

Kent W.
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Le client n'a pas laissé de commentaire.

Terry C.
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Le client n'a pas laissé de commentaire.

Donald B.
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Casandra was very helpful. I was on the road quickly.

SHERRYLYNN H.
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When you call, go over all the options to find out the cheapest. I had to call back to ask about one-way. It would have been nice to have someone explain all my options and where I would save the most. I do not rent a truck very often.

Carter F.
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Larger office to reduce wait time

Robert V.
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Le client n'a pas laissé de commentaire.

Arch R.
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Le client n'a pas laissé de commentaire.

Don H. | Premières impressions |
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I received a free 30 day storage unit. The owner/employee manually opened the gate for me and I enter the facility to unload/load my items into my newly acquired unit. Upon completion of unloading I proceeded to exit the storage. Prior to leaving I put my code (which was created & provided by the owner/employee) into the gate access kiosk & it opened. I returned the next evening around 8:18pm and my code was denied. Same code, same location. The only difference is it was the entry kiosk. The evening prior I used my code in the exit kiosk. I was continually denied access. I was told by the owner & it’s also on their website, that access hours are 5am-10pm. I’ve been waiting almost an hour & have been on hold with corporate for over 30 minutes & counting. I will have to temporarily end this comments section of the review for this facility until I am able to get a resolution as I’m still waiting 9:14pm Friday, September 11, 2020....to be continued

MATTHEWBLAKE P.
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Le client n'a pas laissé de commentaire.

Jennifer lynch L.
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This is the best location the only one I will use. Great employees!!

John A.
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Been going here for years. They are amazing

lisa M.
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I always receive great customer service at this location and have used your vans numerous times.

Steve S. | Expérience générale |
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The staff was very very helpful! And a pleasure to work with on all occasions!

STEVEN V.
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checking the truck back in was very easy

Keith J.
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Le client n'a pas laissé de commentaire.

Dawne M. | Premières impressions |
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It was awesome! Quick and easy! Staff on both ends great. Would highly recommend to a friend or family member. Thank you

Sharon B.
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Have no complaints and service was good. Just keep doing what you do!

Edward C.
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Le client n'a pas laissé de commentaire.

Robert R.
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Le client n'a pas laissé de commentaire.

Lee H.
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Everyone I dealt with was very knowledgeable and committed to getting me taken care of. I really can't suggest anything that they should do differently.

lisa C.
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Le client n'a pas laissé de commentaire.

Anthony G.
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The agent was very helpful and pleasant. The rental process was uncomplicated and efficient.

Olivia T.
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Le client n'a pas laissé de commentaire.

Teri S.
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The girl that works there is amazing

Michael P.
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Le client n'a pas laissé de commentaire.

Jerome G.
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N/A

Tiaria S.
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Le client n'a pas laissé de commentaire.

Christopher B.
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Le client n'a pas laissé de commentaire.

Christiane M.
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Super nice service

Alice M.
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Le client n'a pas laissé de commentaire.

JENELLLYNN B.
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The text had 8:30 pm but the employee did tell me right time of closing 8:00pm excellent if we need items again calling Mechanicsville first!

Arthur G.
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Le client n'a pas laissé de commentaire.

Denise S.
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Fred was very Professional and friendly and I will always continue to rent from Uhaul. I will always refer you to anybody the best company ever.

ROBERTSTEPHEN A.
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The electrical wiring had to be fixed.

HERBERTT R.
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The cup holder and arm rest was dirty. Clean the trucks after they are returned.

David W.
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great

Johnnie F.
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Le client n'a pas laissé de commentaire.

JAMES C.
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Le client n'a pas laissé de commentaire.

Phillippe R.
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Quick and reliable service! Will rent there again.

Reginald R.
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Deceptive advertising. Only way to rent a $19.95 a day is to not drive the truck off the lot. Millage charge negates the advertised price. Basically this is false advertising.

Pamela H.
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Online set up had the wrong truck for me but the representative in the office was awesome with getting it all straight for me. She was great!

William L.
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They did a great job for me

Richard M.
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First time I returned a truck the front doornwas standing open and there wasn't any staff on sight. It was before 5. I had to contact corporate to make sure it was okay to leave my keys. The second they they couldnt bother to check me out and then over charged me on mileage.

Amber B.
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The lady working inside was super nice and super helpful .

Kathryn H.
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Le client n'a pas laissé de commentaire.

Stephanie J.
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Le client n'a pas laissé de commentaire.

Stephen C.
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Can't think of a thing. The associate that helped us was the best. Great customer service.

Viringia R.
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Le client n'a pas laissé de commentaire.

ANDREWROBERT H.
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Le client n'a pas laissé de commentaire.

Ronald S.
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the manager was great

RENEE R. | Expérience générale |
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The Lady at the front desk is very helpful. I would. Recommend my friend their because of her. She always nice to me

Doris B.
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Don't change

ALEXANDRAMORGAN M.
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Le client n'a pas laissé de commentaire.

JOHNCLAUDE L.
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Le client n'a pas laissé de commentaire.

Kenneth C.
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Everything went great!

Charles J.
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When I made the reservation I requested elm drive location. Uhaul called the day before and my pickup location was 38 miles away at a different location. So far away.

Melissa J.
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Le client n'a pas laissé de commentaire.

MORGANGENEVIA D.
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Le client n'a pas laissé de commentaire.

Terri R.
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Le client n'a pas laissé de commentaire.

William B.
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Very fast and good service.

NIESHANICOLE H.
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Le client n'a pas laissé de commentaire.

Michael G.
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Le client n'a pas laissé de commentaire.

MICHAEL L.
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Entry/exit is VERY tight. I had to wait on the street because there was already ONE customer ahead of me. They need a larger parking/driveway so customers can get off the street. The associate was very patient, however I did have to park and disconnect the trailer myself. Usually the associate will Do the disconnect for me.

MYISHA J. | Premières impressions |
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Natasha Carr was extremely helpful and kind, she went above and beyond to help me! Excellent customer service!

renae l. | Expérience générale |
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Le client n'a pas laissé de commentaire.

renae l. | Premières impressions |
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Le client n'a pas laissé de commentaire.

JOHNNY C. | Expérience générale |
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I had no problems from the facility... But when doors were replaced and locks were changed.. many issues afterwards all stemming from the poor quality of locks that were provided by uhaul... No management in place at facility to help.. still charged fully even though I couldn't access my belongings over a 3 month period. I requested a manager to call me, never received one... Cut wrong lock off door... Besides that, they were wonderful

Henry D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

judy r. | Expérience générale |
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NA

Ericka P. | Expérience générale |
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Everything was great, the service, the unit space for the money I spent. I also rented the truck from this location to close out my account. All went well.

Tomeka J. | Premières impressions |
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Thank you !!!!!

Deborah Z. | Expérience générale |
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The women working there is very rude. She was rude when I checked in. And then very nasty when checking out. She was rude to the sheriff as well. I tried to call the. DM 3 times. No call back.

JOANN R. | Expérience générale |
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Overall pleasant experience

Deborah Z. | Premières impressions |
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It was a mess. She gave me a unit with a lock. Then we went back into office to switch units. It left me with a charge. She said management will fix in the morning. Never heard from them! Lots more

Bruce B. | Expérience générale |
Évaluation :

Jill is awesome! She take the time to make you feel at home. She also never slows you down if your in a rush! What a great representative of the u-haul family. Thanks Jill!

Michael A. | Premières impressions |
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Jill and Christopher were two of the nicest people we dealt with in our moving experience. They were great.

Torres T. | Expérience générale |
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Great location, very secure, and manager was really friendly and went out of her way to help us.

Elizabeth P. | Expérience générale |
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Overall satisfied, only concerns were poison/rodent box in unit, net ceiling and pine needles and dirt/sand front of unit, probably from run off. Not enough not to recommend or use again. Thank you

Roland D. | Premières impressions |
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Jill was and is awesome! Fantastic customer service.

Nancy P. | Premières impressions |
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Customer svc was good. Associate didn't seem to know what was going on and had to call the manager to know where my reservation was. Also needs >1 person staffed bc they're always busy here!

William G. | Premières impressions |
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Jillian Jackson was phenomenal! She helped us get a storage unit and return the trailer that we had driven across the country. I cannot say enough great things about her!

Jennifer G. | Expérience générale |
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We had no issues.

Sandra F. | Expérience générale |
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Great service and facility!

Lisa C. | Expérience générale |
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Staff was always friendly & accommodating. Great customer service! Especially Jillian

MELANIE M. | Expérience générale |
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The manager at the Mechanicsville Uhaul is very knowledgeable and is very helpful.

Kelli O. | Expérience générale |
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Good service. Good value.

Page P. | Expérience générale |
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I am a HUGE fan of Jill and the staff there!

Quintarsha W. | Expérience générale |
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Ms. Jill over there on Elm Drive is the best thank you so much for all of your help & support in my time of need. I'm so grateful & I appreciate all you have done. Great customer service keep it up.

Brandon F. | Expérience générale |
Évaluation :

Thanks

Bruce B. | Premières impressions |
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Great people, Great service!

Barbara B. | Premières impressions |
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The young lady was great. She was helpful, knowledgeable, and very pleasant. However I felt sorry for her it was extremely busy, but she handled all well considering she was the only one working.

William Y. | Expérience générale |
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Everyone was extremely courteous and helpful and Jill was such a wonderful, friendly, helpful lady! I will recommend U-Haul to everyone I meet that may need a storage facility!

Steven K. | Expérience générale |
Évaluation :

good service

Elizabeth D. | Expérience générale |
Évaluation :

Jill and the woman who helped me get the units were amazing and went above and beyond to help!!! I definitely was pleased with how easy and helpful they were to me during a very stressful situation.

OMAR A. | Premières impressions |
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The service was great. Thank you guys.

Tony G. | Expérience générale |
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This uhaul is an an example of excellence.

Terry O. | Expérience générale |
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The staff was very helpful and were able to take care of my needs.

Sydney S. | Expérience générale |
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Excellent

JOY J. | Expérience générale |
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Ms. Jillian Jackson was a blessing to me and an asset to the company since July 2016 (for me). Thank you ALL so much for wotking with me. I will not soon forget and will surely share experience.

Basil E. | Premières impressions |
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Staff is very cordial and easy to work with. They were very informative and helpful.

Tony G. | Réservation |
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The manager made a high stressed situation go smoothly. Outstanding service.

Barbara W. | Expérience générale |
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A new roof on the facility is great but it was disturbing to figure that out when my belongings were covered in roof debris, dust, shingle scraps and nails. Notice should have been given to tenants.

JIM S. | Expérience générale |
Évaluation :

During tenure of service, rate was raised three times. Being from out-of-state, often the payment was late. By end of the month, the rate had tripled or even higher. Contents had excessive mildew.

Jesse M. | Expérience générale |
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Wonderful staff and very convenient! I’ll always and only go with Uhaul thanks to experiences like this one!

Nicole P. | Expérience générale |
Évaluation :

I loved the service I received each time I visited. The workers always were polite and friendly to me and my family. We appreciate everything the workers have done for us.

Rashelle T. | Réservation |
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N/a

Sandra H. | Expérience générale |
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Wonderful people

Sandra H. | Réservation |
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Great staff

Jeff T. | Expérience générale |
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Excellent !

Francis G. | Expérience générale |
Évaluation :

The facility is convenient, clean, and budget friendly. My constructive feedback would be park trucks for rent and/or return in a place other than the entrance gate; they block those trying to enter.

Beverly C. | Expérience générale |
Évaluation :

everyone was real nice and the unit was clean

ERICA B. | Expérience générale |
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Great Company!!

CHRISTOPHER H. | Expérience générale |
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Was there 3 years had no problems !

Jeff T. | Réservation |
Évaluation :

Great service !

Michael G. | Réservation |
Évaluation :

The staff was very helpful. The storage unit itself is hard to open.

Kim B. | Réservation |
Évaluation :

I had a great experience at the uhaul in mech. Would recommend them

Cheryl C. | Expérience générale |
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Great experience

Barry E. | Expérience générale |
Évaluation :

this would be the only co I will ever go to, great personnel

Susan B. | Expérience générale |
Évaluation :

Everyone was very helpful

Non reviews have been submitted for this location.

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