Customer Service was excellent!!! Rental and return was made very easy.
DONNELLMAURICE C.Customer Reviews for U-Haul Moving & Storage of Mechanicsville
Testimonials From Recent Customers
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The lady was very nice and professional. It was hassle free and she got me in and out very quickly.
Shawn E.Well, I hate pumping gas in My vehicle so it would have been nice to just pay for gas. But I can understand. So there are no complaints. Very friendly, professional, and knowledgeable staff.
BRIDGETTDARLENE C.While this location did an amazing job of fixing my problem, I had originally reserved my truck at the U-Haul Neighborhood Dealer located at 300 W Williamsburg Rd, Sandston, VA 23150, and when I showed up, the business was closed. After 40 minutes on hold with "customer service" I was hung up on. The only way I was able to fix the situation was to call a different location (the Elm Dr. one) and rent a new truck. I am apalled at how bad your customer service line is and how difficult it was for me to rectify a mistake made on your end, especially during something as stressful as moving day. The Mechanicsville spot was great which is why I am giving it 4 stars, because they are not at fault, but I'd give zero stars to your customer service and the w williamsburg road location.
Sean C.There is a sign for equipment return that tells the customer to stop and stay in the equipment until someone comes to do the check in. I waited for 15 minutes just for the associate to be sitting down in the inside waiting for me to come in. I think the sign should be changed to avoid confusion.
LEIAHRYLINDA M.The customer parking area is very limited
Turner P.Clean the truck out before you give it to the customer.
James E.I was charged a cleaning fee when everything was cleaned out. This is a bogus charge. Can't trust this company.
Michael J.No issue. Staffs were professional and friendly.
Alina B.Be more accommodating when extra help us needed and please can what's online match what you can do in person it was way off
Cherie W.Everything was great!
Francine J.More space to maneuver. It was so tight that the person renting a truck before me hit a parked car trying to get out of the parking lot.
Frederick C.The attendant at this location was very pleasant and helpful.
Saraan A.Thr experience was super easy a nd very fast. The gals who helped me were awesome.
Brent P.The pickup and drop off process was quick and easy. Could have saved me a little time if I knew how to identify which vehicle was mine as I did not know where to look for the ID number.
Glenn C.Not sure if this is possible for this site, but adding more parking spaces outside of gates for drop offs would be helpful.
DALE ROLAND G.Worst experience ever
Clarence H.There was nowhere to park the truck. I had to park it in the storage driveway because every spot was taken.
Vivian K.Everything was perfect with the facility and the owner was great. The link on the otherhand gave an error so was unable to use it. She told me to take pics with my phone. I did and everything was great. Glad she helped us. Please fix the link on your end uhaul. It was not the owners fault.
Lisa C.Excellent service and very helpful staff members!
JOSEPHGEORGE E.I had a dirty, oily rag in the truck that smelled like a garage and the front window was so dirty and smudged that I had to stop and clean it myself in order to be safe. Otherwise the rental/return process was simple and efficient and the truck performed as needed.
Curtis M.Nothing, staff was very friendly and accommodating..I was very pleased.
Shawn P.Aiways professional and friendly
Tam W.The young woman checking in was quick and thorough. She was descriptive about how/where to leave the equipment and was quick to refund the charge of the utility dolly that I never received. Excellent service.
Donald A.Thanks
Kenneth C.Tasha was excellent! She was such a positive moment in a very stressful moving situation.
N'Dya C.Keep doing what you are doing good. The customer communication and support made my whole process efficient and trouble free. This is a very appreciated source and site.
Erma K.Tasha helped us with the rental. She was amazing! She was friendly and very accommodating. This was a seamless process because of her. Thanks Tasha.
PATTYANN WILLIAM A.This loxation goea above and beyond
Chenice B.The customer service was phenomenal. The rental was easy and the truck was clean . The return was also very seamless
Nell J.Keep up the good customer service
Darrell W.Staff was perfessional and kind. Natasha was wonderful to work with
Joseph D.Tasha was amazing, friendly,smiling. People oriented! Will definitely be recommending this location to friends and family when moving!
Andre L.I was overcharged on mileage used.
Denise C.I have used various uhaul locations, this location is by far the best!
Chenice B.No improvements needed! The staff and service were excellent; very easy and wonderful rental experience!
Elizabeth V.Crystal and Natasha went above and beyond to help my rental experience go smooth... excellent communication and accomodations will definitely return for all my rental needs
Dennis L.Kenya and Natasha were very helpful. They provided me with excellent customer service and I love the way the manager assisted her when she needed direction. Providing time-conscious services, which is important to someone with a busy schedule. I appreciate the services they provided and would recommend this facility to anyone in need of moving or storage services.
TUNISIA H. | Premières impressionsEverything was great.
Shawn R.The truck drove very rough, recommend getting it serviced. Also, it was very difficult to get the truck out of the location, I was expected to walk the grounds and find it myself in the dark and drive it out with other trucks parked around the building, while maneuvering a massive 26 foot truck around the buildings and other trucks. Rather frustrating.
Esther S.It gets a little congested sometimes getting in and out of the lot, but other than that, this place exceeded my expectations. I would definitely recommend getting a storage unit here to anyone looking for some extra space.
Jamie C. | Expérience généraleOther than having to park in the road median (I have a large truck and was towing a 6x12) to let them know I arrived, it was very well maintained and the staff friendly and accommodating.
Tony A.I would suggest that the office area be better kept and sanitized for the employees' and customers' comfort and health.
Stephanie D.Excellent service!
Janetta Q. | Premières impressionsLiked being able to pick up truck early
Neil T.Charged for gas when the fuel gage showed greater than half full.
William B.Be more price conscious. The country has been hit hard by Covid and is struggling. A one day in town rental less than 50 miles cost over 80 $was quite expensive. OUCH!!!!!
Jeffrey G.I appreciate the compassion and helpfulness of the representative that assisted me
Duane T. | Premières impressionsNothing. Both the lady that checked me in and the one that checked me out were outstanding.
robert M.This Uhaul is the best one in town! Natasha Carr runs a wonderful business and we always go there (and will continue to do so) for our rental needs. Friendly and knowledgeable check in, excellent and well-maintained equipment, terrific customer service. Merci!
Catherine I.I was quoted a price for a missing item then when I said I was willing to pay that price they changed it and added another 55,00 $. I did not appreciate that fraudulent service. The truck smelled like smoke and had ashes in it.
Belinda R.Awesome service!!! Everyone was nice, friendly, and made me feel welcome!! The best location, hands down!!!
Tamara B.Wonderful customer service !
Michael C.Had units for approx. 3 yrs....very pleased with cleanliness of facility, office and the customer service of the attendants at this location.
jean G. | Expérience généraleWe have rented from this location several times over the last 10 years and have found the service excellent and the equipment in good condition.
David C.Perfect
Rhonda T.The staff were friendly and helpful!
James L.Great Customer Service
Tam W.At the time I rented the storage unit, I was assured that the first month was free and thereafter all additional payments would be automatically billed to the credit card on file. Then about the time the storage fee is due, I start getting all these phone calls stating that my payment is overdue. I go in to make the payment and I get charged a 15 $-20 late payment fee. That's when I am informed that autopay was never set up! Not a happy customer at this point. Is there anyone who's willing to remedy this? In addition, they said they sent me a receipt for my payment on storage facility. Never arrives in my email. Have to call back, stay on hold for 15 minutes, they email me a receipt but nothing to show what was billed to the card. Now, have to call back and request receipt again. Very annoyed and dissatisfied. Not a seamless, reasonably pleasant experience doing business with UHaul.
Jo Ann N. | Expérience généraleOUTSTANDING as always
john A.Nothing to me. Both staff picking up and returning were great. Im coming back to y'all for my next use.
Antonio P.The truck was not clean and there was something on the windshield that could not be cleaned off and bothered the vision of the road. The check engine lite was on. The center was understaffed and there were lines to get the truck and to return the truck. The center was understaffed
Claude C.Excellent customer service received!
Kathey L.I never got into my unit without having to wait. The access was ALWAYS blocked with trucks being returned, being clean out after return or just sitting in the driveway. Very frustrating when you are on a schedule and have to wait. I even had employees let me go in through the out gate to get around the traffic jam.
Thomas F. | Expérience généralegreat customer service friendly and knowledgeable
pete o. | Premières impressionsThe attendant that assisted me on Sunday was very kind and thorough. She was able to find what I needed aNd had a pleasant attitude. The next day we needed a storage unit and the manager on duty was just as kind and helpful. I would definitely use this location for future needs and would recommend to anyone in need. Thank you for being the difference.
anthony b. | Premières impressionsI received a free 30 day storage unit. The owner/employee manually opened the gate for me and I enter the facility to unload/load my items into my newly acquired unit. Upon completion of unloading I proceeded to exit the storage. Prior to leaving I put my code (which was created & provided by the owner/employee) into the gate access kiosk & it opened. I returned the next evening around 8:18pm and my code was denied. Same code, same location. The only difference is it was the entry kiosk. The evening prior I used my code in the exit kiosk. I was continually denied access. I was told by the owner & it's also on their website, that access hours are 5am-10pm. I've been waiting almost an hour & have been on hold with corporate for over 30 minutes & counting. I will have to temporarily end this comments section of the review for this facility until I am able to get a resolution as I'm still waiting 9:14pm Friday, September 11, 2020....to be continued
Don H. | Premières impressionsThe staff was very very helpful! And a pleasure to work with on all occasions!
Steve S. | Expérience généraleIt was awesome! Quick and easy! Staff on both ends great. Would highly recommend to a friend or family member. Merci
Dawne M. | Premières impressionsThe Lady at the front desk is very helpful. I would. Recommend my friend their because of her. She always nice to me
RENEE R. | Expérience généraleNatasha Carr was extremely helpful and kind, she went above and beyond to help me! Excellent customer service!
MYISHA J. | Premières impressionsI had no problems from the facility... But when doors were replaced and locks were changed.. many issues afterwards all stemming from the poor quality of locks that were provided by uhaul... No management in place at facility to help.. still charged fully even though I couldn't access my belongings over a 3 month period. I requested a manager to call me, never received one... Cut wrong lock off door... Besides that, they were wonderful
JOHNNY C. | Expérience généraleN.D.
judy r. | Expérience généraleEverything was great, the service, the unit space for the money I spent. I also rented the truck from this location to close out my account. All went well.
Ericka P. | Expérience généraleThank you !!!!!
Tomeka J. | Premières impressionsThe women working there is very rude. She was rude when I checked in. And then very nasty when checking out. She was rude to the sheriff as well. I tried to call the. DM 3 times. No call back.
Deborah Z. | Expérience généraleOverall pleasant experience
JOANN R. | Expérience généraleIt was a mess. She gave me a unit with a lock. Then we went back into office to switch units. It left me with a charge. She said management will fix in the morning. Never heard from them! Lots more
Deborah Z. | Premières impressionsJill is awesome! She take the time to make you feel at home. She also never slows you down if your in a rush! What a great representative of the u-haul family. Thanks Jill!
Bruce B. | Expérience généraleJill and Christopher were two of the nicest people we dealt with in our moving experience. They were great.
Michael A. | Premières impressionsGreat location, very secure, and manager was really friendly and went out of her way to help us.
Torres T. | Expérience généraleOverall satisfied, only concerns were poison/rodent box in unit, net ceiling and pine needles and dirt/sand front of unit, probably from run off. Not enough not to recommend or use again. Merci
Elizabeth P. | Expérience généraleJill was and is awesome! Fantastic customer service.
Roland D. | Premières impressionsCustomer svc was good. Associate didn't seem to know what was going on and had to call the manager to know where my reservation was. Also needs >1 person staffed bc they're always busy here!
Nancy P. | Premières impressionsJillian Jackson was phenomenal! She helped us get a storage unit and return the trailer that we had driven across the country. I cannot say enough great things about her!
William G. | Premières impressionsWe had no issues.
Jennifer G. | Expérience généraleGreat service and facility!
Sandra F. | Expérience généraleStaff was always friendly & accommodating. Great customer service! Especially Jillian
Lisa C. | Expérience généraleThe manager at the Mechanicsville Uhaul is very knowledgeable and is very helpful.
MELANIE M. | Expérience généraleGood service. Good value.
Kelli O. | Expérience généraleI am a HUGE fan of Jill and the staff there!
Page P. | Expérience généraleMs. Jill over there on Elm Drive is the best thank you so much for all of your help & support in my time of need. I'm so grateful & I appreciate all you have done. Great customer service keep it up.
Quintarsha W. | Expérience généraleThanks
Brandon F. | Expérience généraleGreat people, Great service!
Bruce B. | Premières impressionsThe young lady was great. She was helpful, knowledgeable, and very pleasant. However I felt sorry for her it was extremely busy, but she handled all well considering she was the only one working.
Barbara B. | Premières impressionsEveryone was extremely courteous and helpful and Jill was such a wonderful, friendly, helpful lady! I will recommend U-Haul to everyone I meet that may need a storage facility!
William Y. | Expérience généralegood service
Steven K. | Expérience généraleJill and the woman who helped me get the units were amazing and went above and beyond to help!!! I definitely was pleased with how easy and helpful they were to me during a very stressful situation.
Elizabeth D. | Expérience généraleThe service was great. Thank you guys.
OMAR A. | Premières impressionsThis uhaul is an an example of excellence.
Tony G. | Expérience généraleThe staff was very helpful and were able to take care of my needs.
Terry O. | Expérience généraleExcellent
Sydney S. | Expérience généraleMs. Jillian Jackson was a blessing to me and an asset to the company since July 2016 (for me). Thank you ALL so much for wotking with me. I will not soon forget and will surely share experience.
JOY J. | Expérience généraleStaff is very cordial and easy to work with. They were very informative and helpful.
Basil E. | Premières impressionsThe manager made a high stressed situation go smoothly. Outstanding service.
Tony G. | RéservationA new roof on the facility is great but it was disturbing to figure that out when my belongings were covered in roof debris, dust, shingle scraps and nails. Notice should have been given to tenants.
Barbara W. | Expérience généraleDuring tenure of service, rate was raised three times. Being from out-of-state, often the payment was late. By end of the month, the rate had tripled or even higher. Contents had excessive mildew.
JIM S. | Expérience généraleWonderful staff and very convenient! I'll always and only go with Uhaul thanks to experiences like this one!
Jesse M. | Expérience généraleI loved the service I received each time I visited. The workers always were polite and friendly to me and my family. We appreciate everything the workers have done for us.
Nicole P. | Expérience généraleN/a
Rashelle T. | RéservationWonderful people
Sandra H. | Expérience généraleGreat staff
Sandra H. | RéservationExcellent !
Jeff T. | Expérience généraleThe facility is convenient, clean, and budget friendly. My constructive feedback would be park trucks for rent and/or return in a place other than the entrance gate; they block those trying to enter.
Francis G. | Expérience généraleeveryone was real nice and the unit was clean
Beverly C. | Expérience généraleGreat Company!!
ERICA B. | Expérience généraleWas there 3 years had no problems !
CHRISTOPHER H. | Expérience généraleGreat service !
Jeff T. | RéservationThe staff was very helpful. The storage unit itself is hard to open.
Michael G. | RéservationI had a great experience at the uhaul in mech. Would recommend them
Kim B. | RéservationGreat experience
Cheryl C. | Expérience généralethis would be the only co I will ever go to, great personnel
Barry E. | Expérience généraleEveryone was very helpful
Susan B. | Expérience générale