Le client n'a pas laissé de commentaire.BENNIE D.
Customer Reviews for U-Haul Moving & Storage of Memorial City
Pour nous contacter
Houston, TX 77043
(Westbound feeder of I-10 between Gessner and Beltway-8)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SUSAN B.
Le client n'a pas laissé de commentaire.EDGAR V.
Le client n'a pas laissé de commentaire.Adam L.
Le client n'a pas laissé de commentaire.DEMARRIO R.
Le client n'a pas laissé de commentaire.JAMILETH R.
Le client n'a pas laissé de commentaire.MIGUEL S.
Le client n'a pas laissé de commentaire.daniely andreina N.
Le client n'a pas laissé de commentaire.Nam N.
Le client n'a pas laissé de commentaire.ASHLEY M.
Make sure that the tank of gas is full not at 3/4ANGELICA J.
Le client n'a pas laissé de commentaire.DARWIN R.
Le client n'a pas laissé de commentaire.JOSEPH B.
Cars backed out into the feeder and it was dangerous!KYLE P.
we cleaned the rental truck before turning it in but were charged a cleaning fee for a rental truck that was not clean when we picked it up.ADRIAN C.
Le client n'a pas laissé de commentaire.CHIN-SUK C.
Le client n'a pas laissé de commentaire.CHARLES H.
Excellent customer serviceARMANDO B.
Le client n'a pas laissé de commentaire.Gary D.
Le client n'a pas laissé de commentaire.ELAINE L.
Micheal, Felix and everyone were so helpful. Such a nice change from the old managementâ€¦great group of folks.REBECCA M.
Super quick rental. Super quick return. Super friendly staff. Couldn't have asked for anything better.LATOSHA S.
The customer service was good but... The truck interior smelled awful, I had to roll my windows down to able to breathe. The check engine light was on all the time, I was afraid that the truck would break on me. The left side mirror is lose, and kept moving with the wind. It was very difficult and dangerous to change lanes.EDUARDO V.
Very bad experience with the lady who checked out our truck rented. She is Very rude during the check out. Not professional. She gave a truck rental with a warning lights display about the tire pressure. She said that's ok. I did asked if we can check it . Well, she did checked it and said that's ok. But the warning lights still on telling us about the tire pressure. The way she answered was rude, She didn't offer any solution or replacement. I said I will put that in my evaluation. She said . She is not worried cos it will not affect her dollars . Happy with that lady . Will Never use uhaul at this location. Poor customer service. We're paying and they are not concern about the truck and customers safety.JOSEPH B.
Le client n'a pas laissé de commentaire.PHILIPPE G.
Clear up the promotion about a free storage units most employees seemed to be confused about itJASMYNE J.
Le client n'a pas laissé de commentaire.CHARLES H.
Le client n'a pas laissé de commentaire.PAMELA H.
Le client n'a pas laissé de commentaire.KEVIN S.
Customer Service was great. Equipment was clean but in poor condition. Steering wheel was deconstructing. The suspension was worn out. And vehicle made loud clunks and bangs regularly going down the road. This equipment should be retired.THOMAS L.
ThanksALLEN ROY G.
I had many questions, and the employees were very helpful. I moved a table with a glass top that could not be removed. I asked many questions, and was given suggestions. I also did research at home on my home. Thanks to everyone's help, we were able to move the heavy table from the second floor of one home into the truck and then deliver it to another home, and it remained unscathed and in working condition. My helpers also used the Shoulder Dolly, and they, too, were not injured. I said many prayers of thanks afterwards. Thank you, to all involved, to God, and to U-Haul.CHARLOTTE S.
Le client n'a pas laissé de commentaire.BIANCKA C.
More packing solution if possibleVhang G.
Le client n'a pas laissé de commentaire.Joseph B.
The customer service was excellent!Jayson R.
Le client n'a pas laissé de commentaire.Rosendo G.
see previous commentMARTIN JOSEPH K.
The experience with the U-Haul Android app was poor. Although I had entered all my driver's license and credit card information on the U-Haul website ahead of my pick-up, I had to re-enter all that information in the app at the time of pick-up. Integration of the camera into the app was also poor, sometimes asking to upload a photo of a document, but actually taking a picture and sometimes asking to take a picture, but opening the photo album to upload.Lawrence E.
Storage facility clean and safely maintained. New security update better protection for all storage units.. I would recommend this facility due to convenience of IH10, friendly personnel, ample supplies for a smooth hauling or storage adventure.Robert B. | Expérience générale
Keep up the good work and service!Manuel P.
Le client n'a pas laissé de commentaire.ERIC M.
Le client n'a pas laissé de commentaire.Cynthia E.
Le client n'a pas laissé de commentaire.SAMEH MAHMOUD E.
Le client n'a pas laissé de commentaire.Richard L.
Le client n'a pas laissé de commentaire.MOISES N. | Expérience générale
Le client n'a pas laissé de commentaire.Roya A.
My rental went out perfectly and I would definitely use this location again in the future.WILLIE K.
Le client n'a pas laissé de commentaire.David T. | Expérience générale
Le client n'a pas laissé de commentaire.David P.
We were sent to this drop off location after being refused by the one at 6040 Westpark Dr, Houston TX 77057 - the one your rep directed up to go. The first person at this location was very rude and stated I was going to be charged 2 000,00 $ if I left the UHaul there. Basically the guy did not want to be bothered! Finally a nice, older gentlemen with a beard came out and stated he would handle the return and I would not be charged 2 000,00 $ for me not to worry and be concerned over all the trouble we were having trying to return the Uhaul.Annette R.
Great customer service, made it right with everything.MELISSA B.
Tid was very efficient and friendly.MICHELLE K.
Easy pickup, easy drop off. Everything worked as expected.ROBERT C.
Le client n'a pas laissé de commentaire.Oscar V.
Le client n'a pas laissé de commentaire.MOISES N. | Premières impressions
Le client n'a pas laissé de commentaire.MOISES N.
I dropped off a trailer at the local store. A Uhaul employee removed the trailer from my truck and said I would receive a receipt via email. I still had not received a receipt two hours later and found out the trailer was never checked in. I called the store, they didn't answer and was transferred to Customer Service. They could/would not help. I finally reached the store on the phone but they could not look up my contract and said I'd have to call the GM the following day. I had to drive back to the store and check the trailer in myself online. Checking equipment in should not be this difficult.MARK L.
Le client n'a pas laissé de commentaire.PAUL E.
Le client n'a pas laissé de commentaire.ALAULDDIN A.
Le client n'a pas laissé de commentaire.Scott B.
I would be sure to go over the drop off process at the time of pick up. let the customer know about the east online process, and that they will be required to take pictures. (I was so tired of moving I almost left my phone at home when i went to drop the truck off) so i would've had to drive back and get it to complete my drop off.LAURA Z.
Le client n'a pas laissé de commentaire.BENNIE N.
Margo, the agent inside, was so friendly and could not have been nicer! That's sometimes rare, in bigger cities. She was great! The gentleman outside were also friendly, funny, and very kind. Great experience, overall (The parking, in the Houston location is pretty hairy!)BRANDI W.
Le client n'a pas laissé de commentaire.STACEY R.
Cabin was not very clean, sticky console from spilled drinks. Don't charge people to help them load their vehicles. The location we used to hitch the auto transport also helped us load the vehicle at no charge. This particular location said they would charge 20 $. We also had an auto transport reserved for 2 months and then two days before our pick up received a call that it was not available. When we did arrive, they had not included our blankets and moving equipment on the order, even though it was on my original booking receipt. Also their (Uhaul) check in app doesn't work. You are supposed to be able to adjust the fuel level if it is wrong. Ours showed 7/8 tank so I changed it on the app as we had less then 3/4 tank and after receiving our confirmation, it still showed 7/8.Arnold A.
Le client n'a pas laissé de commentaire.CHANTIL H.
Le client n'a pas laissé de commentaire.KEDEDRICK B.
The staff I interfaced with were efficient, courteous and helpful. Great jobJOHN B.
Le client n'a pas laissé de commentaire.DAVID B.
Good checkin guy.PATRICK H.
Easy checkout and friendly staff!DAVID R.
Problem occurred when I went outside to get hooked up. Employees ignored me, choosing to engage in other tasks. They refused to speak, look my way, or even acknowledge my presence. I had to get assertive or I would have been left in the heat for 15 minutes or more - and the only customer on site. Very disappointing.JOHN F.
I have 2 comments: First comment, the personnel working at the Katy location were professional when communicating the contract and helpful in loading and unloading the equipment. Second Comment is about an employee at the Texas A&M location (Nick). He went above and beyond helping my family when moving a member to school. He was professional and approached the situation with heart.RICHARD S.
I give low marks because of the process. My son had a drop off location in College Station, and they made him drop it off in Brenham. This should be a breach of contract. The lady on the phone was rude and unhelpful. I would avoid using Uhaul EVER again.David T.
Le client n'a pas laissé de commentaire.Jose H. | Premières impressions
Le client n'a pas laissé de commentaire.MILENKO S.
So simple and kind two coworkersMark S.
The front desk staff were friendly and helpful, which made for a great experience. The gentleman handled the return was great also. Merci.HAU D.
Get rid of those lame no customer service people you have in the front . Get some happy , kind and possibly friendly people to work there that would be a good start . The older white guy and older black woman . They need to go ! She was so rude and he could off the chair to be more professional. Sad , I will try to go another route next time I need to rent a truck. They were not helpful at all, he didn't want to do a walk around with me for proof of no damage . Lazy !LINDA R.
Le client n'a pas laissé de commentaire.REGINALD J.
Le client n'a pas laissé de commentaire.VAUGHAN W.
When they gave the truck was 1/4?of gas. When I dropped it off they told me I had to fill up the tank. The person I rented it from never told me you had to turn it in n with a full tank. They never gave me a peeper to sign either.JOSEFINA J.
Le client n'a pas laissé de commentaire.Jeremy Z.
It was a complete inconvenience dealing with uhaul! Reservations were canceled, had to scramble to find the appropriate equipment I reserved 3 weeks ahead, had to drive across town to get the truck and auto transporter. No compensation for my troubles. None! Won't be referring uhaul to anyone!JORGE ENRIQUE L.
clarity for where I could park my car while renting the van.PERRY H.
Le client n'a pas laissé de commentaire.Tina P.
Your website needs to quit trying to up-sell me on moving equipment and storage once I say I'm not interested. Everyone was helpful and proficient at this location.Lawrence C.
Le client n'a pas laissé de commentaire.Dan W.
0rdered appliance dolly and recieved a utility dolly.JACQULYN P.
Great group of workersSERBJEET A.
Easy quick and professionalJames J.
The trailer was missing a ramp pin and the ramp slid down while i was driving on the freeway. Sparks were flying everywhere and I had to return to the store redo the check in process because they didn't pay attention to detail. Caused me to have a 45min delay and put me behind schedule for the rest of the day. Frustrating, to the least.BRIAN C.
Le client n'a pas laissé de commentaire.JAMES G.
Le client n'a pas laissé de commentaire.Hilary P.
Le client n'a pas laissé de commentaire.LEE G.
Le client n'a pas laissé de commentaire.Ericson M.
Always rented there. The best location and helpful employees. ThanksTED D.
Thank you for helping me ðŸ˜ƒðŸ˜ƒðŸ˜ƒMargarita G.
Le client n'a pas laissé de commentaire.BRANDY W.
Le client n'a pas laissé de commentaire.Tracy C.
right side mirror was not functional for adjustment provide mobile check out instructions when you pick up vehicleMelana D.
The entire staff is so helpful and obsequious!michael e. | Expérience générale
The overhead door was a little hard to open. Could use some grease or adjusting.Ralph M. | Expérience générale
Outstanding serviceISAAC A. | Expérience générale
Le client n'a pas laissé de commentaire.Dedric C. | Premières impressions
Excellent serviceISAAC A. | Premières impressions
Very good service and friendly staff.Steve J. | Premières impressions
Very helpful staff members. Really helped get me on my way without any hassleKELVIN M. | Premières impressions
Le client n'a pas laissé de commentaire.Socorro A. | Expérience générale
Le client n'a pas laissé de commentaire.Steven A. | Expérience générale
Le client n'a pas laissé de commentaire.dana s. | Expérience générale
Michael was helpful and the process went quickly. Very efficient! Appreciate the great service.Claire C. | Premières impressions
Prices and specials are always available.Edwin H. | Premières impressions
All personnel working inside & outside very helpful with smooth check-in for storage facility. Continue great workRobert B. | Premières impressions
Not a bad experience.Margot G. | Premières impressions
Very helpful and informative employee.. took her time to explain things and walk me back to a storage site.. I also buy propane here periodically ..Services quick. I highly recommend this location..Rick M. | Premières impressions
All staff was courteous, friendly, & helpful.Gloria S. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!