Le client n'a pas laissé de commentaire.Steve R.
Customer Reviews for U-Haul Moving & Storage of Memorial City
Pour nous contacter
Houston, TX 77043
(Limited customer parking available recommend drop off for equipment pick up)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 3h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The trailer gate was all beat up not easy to roll heaven items on it it's not this stores fault just over time they get tore upSteven S.
No improvements needed.Mary W.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.Jennifer F.
Oil light went on and off. Brakes sounded terrible. Truck was "clean" but not very clean...Daniel R.
Le client n'a pas laissé de commentaire.andre f. | Premières impressions
At both pick up and drop locations, the staff was courteous, helpful and pleasant! Thank you UHAUL for another great experience!!Lori G.
Everyone were friendly from the pick up to the drop off.Diamond M.
The team member that helped me on site was fantastic. Kudos to her!Alexander G.
Everything was greatDarrel W.
Great Team & Service, Efficient & fast, no time wasting at all. I vert much recommend this UHaul LocationHamdi S.
Le client n'a pas laissé de commentaire.Carlos S.
Le client n'a pas laissé de commentaire.Rolando V.
I dropped off a tow trailer at night, so I cannot say much.mark M.
Le client n'a pas laissé de commentaire.Kristen H. | Expérience générale
Nothing at all !JUAN PAULO A.
Excellent serviceisaac A.
Le client n'a pas laissé de commentaire.Armida B.
I would like a manager to call me at 281-773-4730.Maria S.
Le client n'a pas laissé de commentaire.mike M.
Le client n'a pas laissé de commentaire.WILLIAM G.
Great customer service from the guys in the office. The manager is top notch. Definitely recommended this location.melodee Y.
Le client n'a pas laissé de commentaire.DANIEL M.
Employees were attentive and efficient. The trailer I was given was dirty and they swept it out. The trailer's rear door was in need of repair/adjustment. Very difficult to open and close.DALE S.
Mgt needs to come out and explain features in the vehicles drove 18 miles no rear view mirror did not know how to fix it and more thank god I reach home safe on a rainy afternoon scaryIndranie Y.
Le client n'a pas laissé de commentaire.Jarrod C.
We were very satisfied.Jeanene T.
I rented a 6x13 trailer to pick up a UTV that's 35 miles away. I needed a 6' wide trailer because I needed 65â€ of clearance. I get to my destination and I cannot pick it up because the back entry is only around 58â€ wide! So I call and am passed to a department that looks into it and they tell me they are making notes and I won't be charged because I can't use the trailer. Luckily there is a UHaul down the street, and I rent a car hauler there. They graciously allow me to park it there overnight as long as I pick it up in the morning. I do so and return the trailer, but the Katy store still charges me. That not fair or good business. And to top it all off, I technically still had the rental until 2:30. When I go outside they had already removed it from my truck without my permission after I told them not to. This is wrong! The lady who helped me at the Katy location was very abrasive at the beginning, and just rude at the end when I went back.levi S.
Le client n'a pas laissé de commentaire.Lenard C.
Le client n'a pas laissé de commentaire.KYLE P.
The lady helping me was greatmichael G.
Very good professional service, equipment good condition on the requested location and timeHomero A.
Very friendly and practical staff.rene r. | Expérience générale
Le client n'a pas laissé de commentaire.Jason W.
Le client n'a pas laissé de commentaire.JEANNETTE F.
Le client n'a pas laissé de commentaire.Dwight R.
Le client n'a pas laissé de commentaire.Quentin A.
The rental was old, beat up, too many miles, unsafe, needs to be replaced ASAP, side mirrors would not adjust for the driver. I am sure it has been fully depreciated for tax purposes and is almost all profit for the owner at this point.diane M.
I really don’t enjoy the experience with Uhaul.com and the storage services !MIGUEL G. | Expérience générale
Le client n'a pas laissé de commentaire.Cindy O.
Thanks for a easy pleasant experienceERVIN K.
Le client n'a pas laissé de commentaire.MAURICE P.
Le client n'a pas laissé de commentaire.Emily M.
Le client n'a pas laissé de commentaire.KEVIN S.
Le client n'a pas laissé de commentaire.milton b. | Expérience générale
Le client n'a pas laissé de commentaire.Ryan S.
Excelent service..Claris C.
Le client n'a pas laissé de commentaire.mark S.
Le client n'a pas laissé de commentaire.Kevin B.
No one was at the counter when I walked in. Waited about 8 minutes then knocked on the office door. Another customer was also waiting. I finally opened the door to the shop and a gentleman came and help me with my rental. I had to solicit someone to come hook up my trailer and he was smoking the whole time. I do not want to smell that. He did a great job of hooking the trailer and same guy was very prompt and helpful when I returned to check in the trailer. I suggest some customer service training, better communication, and a no smoking policy except when on break. This is a good business and great location, and it could be an exceptional business.Ross R.
Le client n'a pas laissé de commentaire.robert D.
I was charged an extra $90 that was charged to my card a few days later without them informing me of the charges and not in my receipt.ROMMEL C.
The general manager at this location is extremely rude and they also bill you upon even going over your ledger which caused them to have to credit me for some thing that I should not have been charged for but would've been caught how we reviewed the billing prior to chargingLekechia W.
Le client n'a pas laissé de commentaire.pablo B.
Nothing at all customer service was perfect â€¦ thank you guys !Antonio W.
Have the supplies reserved available. Reserved dollys and was told there were none available. I was told they were first come, first serve and had to buy one. Do not give the option to reserve if you are going to give them away to people who don't make reservations.Matt L.
The clerk was professional and kind. Definitely going back incase I need a u-haulPedro M.
Thank you for great service!YOONJAE L.
I like using this place when I need something ASAP that's not climate controlled. I'm using CubeSmart off of Westheimer and Dunvale I started at $246 and on my third month they raised it $100 WTF good thing I'm getting out of there it was just temporary but still that space goes for around 500 at other CubeSmart's WTF they tell me it's supply and demand well I demand they keep the price at $246 lolKENT R. | Expérience générale
Only check out clean and maintained vehicles!Anthony B.
Great customer service -- on time and friendlyCharles M.
Reserving the truck was very easy, the staff was very friendly (even pulled up the truck and had it running for me), the total pickup time was also very fast and easy, drop off was a breeze and the staff on that day were also incredibly friendly. The only issue I had (which would not stop me from using U-haul again), was the back door truck lock. I needed a lock for the back, and purchased a round one while at the store. It wasn't until I got to my destination and realized the round lock I purchased wouldn't fit through the door lock hole. The person checking me out should have been able to advise me to use a different lock knowing the truck he had just rented me. Other than not being able to lock my stuff, everything else was 5 stars. Will definitely recommend.Tiffany B.
Le client n'a pas laissé de commentaire.Emilia S.
Le client n'a pas laissé de commentaire.Deep P.
Inspect the vehicle's tiresâ€¦ and have them ready to drive off lot, especially when someone reserves the vehicle in advance.Donna S.
Margo was excellent!! I enjoyed her personality as we went through my rental needs. Thank you Margo for a great experience during my very sad loss.Lori G.
I went to three locations: one on Westheimer which couldn't accommodate more than four vehicles, the second location at Voss near Westheimer which couldn't accommodate the 15' vehicle, the third location which closed at 1700 on the Saturday of a three day holiday weekend. Finally arrived at the location which accepted the vehicle. This location treated me professionally and quickly.Joseph R.
Employees were super friendly and helpful. And it was a quick and easy processGenevieve C.
Customer service was excellent the only issue was the interior windshield was filmy which was a bit difficult when driving towards the sun.Rebecca E.
Le client n'a pas laissé de commentaire.Carla M.
Access till 10pm other places close at 6 pm or 7 pm thank you great service.WENDY B. | Premières impressions
Checking desired locations for the van availability was difficult. Calling any given location during their business hours always resulted in an out of state, general U Haul operator. I don't think I was able to check the more convenient locations I wanted to rent from. But, perhaps being near the 1st of the month was the reason. Otherwise, everything else was great.David G.
Wonderful service.WENDY B.
Le client n'a pas laissé de commentaire.SONIA P.
Le client n'a pas laissé de commentaire.Daeyong M.
Le client n'a pas laissé de commentaire.Antoinette Z.
Le client n'a pas laissé de commentaire.Matthew T.
Le client n'a pas laissé de commentaire.Nicole J.
Le client n'a pas laissé de commentaire.Constant K.
Excellent service à la clientèleTIMOTHY M.
When I went in, the GM (Francis) and all in store employees were nowhere to be found. I heard people goofing off outside by the back door, so I knocked on that door (from within the store). I called the store to see if anyone would come in to answer it... Nope. Knocked on the back door again and an employee said "oh, is nobody in here?" Leaned back out to tell the rest of them there were people inside, and then went into the office and closed the door. A moment later, 3 more employees, including the GM, started meandering in. I understand not wanting to rent a vehicle with a Cashapp or Venmo card, and sort of understand not wanting a Visa debit card either (even though U-Haul accepts these, this store doesn't) I got in touch with the person above the GM in this store (Mr. Collins) to let him know all of his employees (except the equipment drop off guys) were goofing off. He sorted it out, was very helpful, polite, and apologetic when called me back and said the GM would apologize for the situation and let me rent a truck. I went back in and the GM blamed me for going to the back door instead of the front door (if I did that, they would have known I was there) and there was not even an attempt at an apology. I don't need an apology, but when that many employees are just goofing off with each other at the same time, they're wasting probably close to $2 per minute.aaron D.
Great peopleTrent P.
Le client n'a pas laissé de commentaire.pablo R.
Le client n'a pas laissé de commentaire.jose G.
Todo muy bien muchas gracias!!Ramon H.
The lug nuts on the trailer rented were not tightened properly, which almost resulted in an accident while pulling the trailer with a full load. Fortunately we noticed the issue when we got to our destination and band aided the problem by moving one lug nut from one tire to the other. This was an extremely dangerous situation that by the grace of God we narrowly averted disaster on the road.Jonathan A.
Very helpful attendant.Daniel R.
Le client n'a pas laissé de commentaire.creighton B.
Le client n'a pas laissé de commentaire.KIMBERLY B.
For everything was good truck was a lil rough on the motor ride missing screws on catalytic converter n making loud noise. Missing a gas cap .as well but it got my job done . Thank u for the reservation.... Great staff.Gustavo F.
Le client n'a pas laissé de commentaire.YUWain C.
Le client n'a pas laissé de commentaire.stella C.
Le client n'a pas laissé de commentaire.Lori K.
Nothing I can tell youAllen B.
Truck was dirty in the back. I returned cleaner than I received it.PRESTON C.
Well stocked with equipment and great personnel but it has limited space and can get very conjested.Monte D.
Le client n'a pas laissé de commentaire.Brett O.
People here are so mad with very bad customer service skillGustavo E.
Le client n'a pas laissé de commentaire.Stephanie T.
This was the most organized and well run Uhaul location I've ever been to.Erin F.
Le client n'a pas laissé de commentaire.Melanie L.
this time was good renting expirentstanley C.
The location where I actually picked up the traiiler was fantastic. However, I was supposed to pick up from a different location. That operator was not a very kind person, did not have the trailer, and just said "Call the 1-800 number". Pretty tough on a customer as it cost me an additional 1,5 hours, time which I didn't have!Mark R.
Le client n'a pas laissé de commentaire.Kimberly K.
Le client n'a pas laissé de commentaire.Ahmed M. | Expérience générale
Le client n'a pas laissé de commentaire.LUIS ALBERTO P. | Premières impressions
I have been a customer of this location for many years dating back to when Mary Christian was there. I have always been treated with courtesy and respect. Any minor problems always quickly addressed. Staff was always accommodating and tried to meet my schedule. Most recently, Mike, Roger, Vicki, & Wes have been great to work with. I would quickly recommend this location to anyone.ROGER M. | Expérience générale
Buen servicing rapidly amable bilinguejaime c. | Premières impressions
Le client n'a pas laissé de commentaire.Richard C. | Expérience générale
Le client n'a pas laissé de commentaire.Amber F. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas C. | Expérience générale
Le client n'a pas laissé de commentaire.PATRICIA B. | Expérience générale
Both Felix and Kersten were very helpful, friendly and knowledgeable. Appreciated their assistance.LYNNEECE MARIE R. | Expérience générale
Le client n'a pas laissé de commentaire.Stacy B. | Premières impressions
Le client n'a pas laissé de commentaire.elizabeth e. | Expérience générale
Employees are friendly and manager always treats customer with respect.Edwin H. | Expérience générale
Le client n'a pas laissé de commentaire.Swisher C. | Expérience générale
Le client n'a pas laissé de commentaire.david d. | Expérience générale
Storage facility clean and safely maintained. New security update better protection for all storage units.. I would recommend this facility due to convenience of IH10, friendly personnel, ample supplies for a smooth hauling or storage adventure.Robert B. | Expérience générale
Le client n'a pas laissé de commentaire.MOISES N. | Expérience générale
Le client n'a pas laissé de commentaire.David T. | Expérience générale
Le client n'a pas laissé de commentaire.MOISES N. | Premières impressions
Le client n'a pas laissé de commentaire.Jose H. | Premières impressions
The entire staff is so helpful and obsequious!michael e. | Expérience générale
The overhead door was a little hard to open. Could use some grease or adjusting.Ralph M. | Expérience générale
Outstanding serviceISAAC A. | Expérience générale
Le client n'a pas laissé de commentaire.Dedric C. | Premières impressions
Excellent serviceISAAC A. | Premières impressions
Very good service and friendly staff.Steve J. | Premières impressions
Very helpful staff members. Really helped get me on my way without any hassleKELVIN M. | Premières impressions
Le client n'a pas laissé de commentaire.Socorro A. | Expérience générale
Le client n'a pas laissé de commentaire.Steven A. | Expérience générale
Le client n'a pas laissé de commentaire.dana s. | Expérience générale
Michael was helpful and the process went quickly. Very efficient! Appreciate the great service.Claire C. | Premières impressions
Prices and specials are always available.Edwin H. | Premières impressions
Le client n'a pas laissé de commentaire.GUNNAR E. | Expérience générale
Staff was very polite and helpful with my storage unit. I would like to say thank you for a job well doneShirley W. | Expérience générale
Le client n'a pas laissé de commentaire.Mymica M. | Expérience générale
Le client n'a pas laissé de commentaire.Mymica M. | Premières impressions
Le client n'a pas laissé de commentaire.Dawn G. | Expérience générale
Le client n'a pas laissé de commentaire.Orlando S. | Premières impressions
Very fast and its actually freeDiego Maria L. | Premières impressions
Good People, perfect storage condition.Armando C. | Expérience générale
It took me three visits to get someone to help me cancel my storage. I went during office hours but the door would be locked or there would be no one in the office to help. I realize these are strange times. Parking is very difficult there now if you need to go in for supplies.CINDY B. | Expérience générale
Le client n'a pas laissé de commentaire.Patrick B. | Expérience générale
Your staff is not friendly. And your prices are extremely high vs elsewhere which is where I took my business. I will never visit your Memorial location again.Angela M. | Expérience générale
The door to the storage facility was not functioning properly, which I reported to management but they never did anything about it. I moved out of the unit at the end of April and continued to receive payment notices and then late payment notices until last week. Very poorly run facility. I would not recommend.James H. | Expérience générale
All personnel working inside & outside very helpful with smooth check-in for storage facility. Continue great workRobert B. | Premières impressions
Le client n'a pas laissé de commentaire.Patrick B. | Premières impressions
Thank you, LaMargo, Ted, and staff for all you assistance and ease of registration and utilities.FLOYD T. | Expérience générale
Very friendly staff and helpful to my needs.JOSE A. | Expérience générale
Convenience and friendlyRobert R. | Expérience générale
Great staff, thank you so much,Ted and Mica, as well as LaMargo - Merry Christmas!FLOYD T. | Premières impressions
the man was clueless what to do about the reservation told us had to wait the other person to show.the trucks are park front of the storage it was Very Hard to Unload our Truck, bad experienceEMAD A. | Premières impressions
They were always polite and nice when I had to go into the store.LESLIE C. | Expérience générale
The young man working didn't know how to do anything. Couldn't run a card properly, couldn't give me a card that would open the gates, and when he finally called the manager and got that straight, nodavid p. | Premières impressions
I will always use Uhaul and recommend to my friends and family. The service was excellent!!! Thank you Uhaul.!!Sonya P. | Expérience générale
The ladies you have working there need to go through sensitivity class. They are such hateful and unprofessional people. I will never rent from you again. Too many other places.Eulalia C. | Expérience générale
The U-Haul representative was very knowledgeable, professional and courteous. It was a pleasure to work with him.Charlene M. | Premières impressions
Every time I needed to talk to someone, the line was very long but that is somewhat understandable.Nsen B. | Expérience générale
The staff was great. However, our unit was broken into just three days after we rented it. I wish the staff would have told us before hand about the numerous break-ins we would have got insurance.Matt D. | Expérience générale
Happy with the serviceRobert R. | Premières impressions
This was excellent. I did visit some other locations and found that all locations are not uniformed. There's different pricing, different hours, and one even said I must rent there equipment to rent trobert l. | Expérience générale
Not a bad experience.Margot G. | Premières impressions
I visited 3 locations. I give two locations a 5 star rating. The rep's were pleasant, professional and helpful, One African American, One white American. Build that wall! Is my comment for the third.robert l. | Premières impressions
Convenient, clean and friendly!robert k. | Expérience générale
Great Service. Let us know promptly ubox had arrived and delivery was arranged quickly and convenientlyLISA K. | Expérience générale
The staff were extremely helpful and friendly.I was their last customer on Friday nite n they didn't act like they had to go.Mike n Kelly yook their time to make sure my needs were met.David B. | Premières impressions
The Best Experience. Professional and excellent customer serviceEva C. | Premières impressions
Better than Excellent. And it was raining. They were so helpful! Merci.cynthia l. | Premières impressions
Very helpful and informative employee.. took her time to explain things and walk me back to a storage site.. I also buy propane here periodically ..Services quick. I highly recommend this location..Rick M. | Premières impressions
Overall great! It was a big hassle to get my lock and keys back from the office on Hwy 6 after I mistakenly did not lock the unit correctly.robert k. | Expérience générale
Krista Lake helped us. Excellant customer service. We were really upset when we came in and she made us very happy customers with her quick response, very helpful and friendly attitude.Lily B. | Premières impressions
Quick check-in. Great service.Holly H. | Premières impressions
Some of the staff were ok, others not so much. Rat/mice poop on everything. Appeared as though the door did not close tightly because everything was covered with dirt.Marjorie d. | Expérience générale
Richard was outstanding! Excellent customer service!Alandra A. | Expérience générale
All staff was courteous, friendly, & helpful.Gloria S. | Premières impressions
The three times I went in to ask for help I waited 30-45 min each. There were people shooting the breeze as I waited which doesn't look goodAlex H. | Expérience générale
Good place to storage.HENRY N. | Expérience générale
Excellent service, emails prior to due date of automatic paymentsJUDITH B. | Expérience générale
Everything was great.elena t. | Réservation
Annual increases was my only beef Otherwise everything else was greatANDREW H. | Expérience générale
Todo estuvo muy bien, los empleados son muy atentos. Recomiendo este lugar. Gracias.leonel a. | Expérience générale
Great service!delores a. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Nous offrons la plus grande sélection de l'industrie!