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LENG H.Customer Reviews for U-Haul Moving & Storage of Meyerland Area
Testimonials From Recent Customers
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Friendly and helpful service
loy s. | Premières impressionsI needed to return equipment after hours. The u-haul app is useless. Wait times on the phone were 45 mins. It was extremely difficult to change drop off location. U-haul use to be my go to place when needing to rent a truck sadly I will look to others (Ryder, enterprises) first from now on. Unsatisfactorily yours J Janica
JOSEPH J.Sarah was amazing. Her work ethics are spectacular. Her great attitude and personality will go a long way. Way to go by making her a manager. The other employees were great workers as well. They have a great team at this location. I was really taken care of. Great environment. Really some hard and dedicated employees.
Ron R.Great job!
Carlos L.Everything ok
Jorge G.my things arrived a little late than promised, and despite this many things were damaged
david V.I received a trailer but it was not the one I wanted after I made a reservation
JESSICA W.Excellent service à la clientèle.
RAMONA M.BIG LIKE
Ion M.Great customer service!
AMY R.Excellent service
JOHN PETER L.Sarah at this location was incredible after your field manager Casey was a complete ASSHOLE!! No one was at my original location so I paid for my trailer, hooked up and called U-Haul to make sure your company knew the situation and see what I needed to do to make it ok. Your first associate was trying to help but didn't know how and Casey got on and decided I was lying and the 8300 bissonet location was 24 hr. I explained that a painter working on the building had to let me in and no one was there. He wouldn't have it and threatened to call the cops. After pleading with this dumb shit for 5 min I lost my cool bc all he would repeat is I don't care what you have to say the location is 24/7. I told him to call the cops and I would meet them and his misinformed ass at the location which he refused of course! I have rented trucks and trailers in the last 5 years at least 6-10 times. I can honestly say Casey made sure I will never use your company again. All I was looking for was a solution and he's an ass who has no business being in charge of a gum machine much less any part of a huge company like U-haul.
Cynthia B.Good Uhaul rental store. Good customer service,
ADRIEN D.The manager took great care and was very professional!
ELSIE H.Completely unprofessional " Senior Manager" Left 3 customers waiting in line so he can vape in the backroom and stuff his face with pizza. Rude and condescending throughout. The pictures of the truck where of a brand new model while the one we got was damaged all over the sides along with graffiti and obvious duct tape residue. I come back into the office to let him know we finished the survey and he is smoking a cigarette inside. On top of all this he wouldn't honor the online reservation that was already processed so we had to start completely over using a new debit card etc. Never coming back here again. Felt like I was being scammed. Thanks Charles Crawford III !
Roy Z.Red headed guy who took care of me was awesome. Great service and very helpful
Jimmy Z. | Premières impressionsSarah Baron and Austin Krus were very professional and knowledgeable. They also were very welcoming. Great experience.
OLUGBENGA I.Excellent customer service
ARON A.Location is full of crime and drugs. I used the unit for two days, until I found a nicer and safer storage facility
Julie G. | Expérience généraleRental units are very dirty and not built well. I wish I would have looked before I rented a space.
Julie G.Sarah was on point
STANLEY C.Some Trailers need maintenance. I think I had a hydraulic fluid leak from trailer brakes,noticed it when was dropped off Not complaining just pointing out,could be dangerous with full load and quick stop I know your short on help there so understandable,like most small businesses are too. Lets Go Brandon
PAUL H.Every staff member that assisted me during both the truck rental and storage unit rental processes we very efficient and helpful. I highly recommend this location.
LAURA P. | Expérience généraleThe man who checked me in on return (he first called himself the "manager", then later, "owner") threatened to charge me @$36 for gas - while CONFIRMING that I had only driven the truck THREE MILES! Then he said he would "eat my gas" and I was expected to be so grateful that he decided NOT to screw me over. The rental process includes taking several pictures of the truck and even the dash - for the odometer. I was told that I was being allowed ten miles, so I made sure to show the odometer in a picture. I KNOW that in the past, they have mentioned the gas, and I noticed that the gas gauge was NOT full, but I had been told "it's different local - we charge you for MILES" - so I was not concerned with the gas gauge! Before you threaten to overcharge customers for gas they didn't use (!) FILL THE DAMN GAS TANKS ON THE TRUCKS before giving them to customers AND TELL THE CUSTOMERS TO FILL THE TANKS BEFORE RETURNING or else they will face a JEFTY OVERCHARGE for gas! And don't act like deciding to NOT cheat the customer is somehow a "gift" instead of just basic decency!
JEFFREY S.Great service. In and out quickly. Friendly staff.
Timothy B.We ordered 60 blankets and got only 25. We were told to buy the rest from them. This is our 3rd rental from this location, and each time we get the same story
TIMOTHY E.Drop off was easy and personnel helpful.
James B.Please pay the workers more so you can get and keep employees. Terribly understaffed and when 1 was out due to Covid, and the rest did the very best they possibly could. This has nothing to do with store management, but corporate.
LEAH J.Was not informed of the cleaning fee at the time of rental, and was charged it upon my return
MEGAN L.It was quick and simple and the clerks were helpful and attentive. It was a good experience. One of the better experiences I have had with UHAUL
Bruce L.The guy who helped me out on this end went above and beyond.
MARK K.Vehicle AC did not work
VINCENT G.Right rear light bulb blew and I could not put a new one in because the light is riveted in, no screws. But I let the drop off location know and gather they would replace it.
JEFFREY K.I was very disappointed that I was charged for 7 extra miles and I return the truck with almost a half if tank more then when I took it.
CHRISTOPHER O.Charlie was superb. His service and attention was exceptional. Well done Charlie
EARLE W.Not charge them twice
Denise S.Great customer service. John was great
DANIEL L.Good service, but the truck smelled like cigarettes, to a very extreme point
Katherine L.Charles very helpful.
MARK B.We have used your facility many times over the past 30 years, from renting a vehicle to buying moving supples. Your staff have always been helpful and courteous.
DANIEL R.Extended a truck rental by about 12 hours. I called in before my rental period was up to do so and was told what the extra charges would be. Paid those, then days later get hit with another $50+ in charges I wasn't told about nor did I agree to. The truck wasn't left dirty or with less gas or damaged or anything. The card (thankfully) bounced that $50+ charge because of the small credit limit on the card I put the Uhaul charges on. Spoke with the manager for almost 30 minutes about this, and he said he'd get the charges refunded, so I'd hoped it was resolved and thought they wouldn't be charging my card again since I never agreed to those extra charges nor was I told I'd be charged them. A few more days later I'm hit with an $80+ charge that I never agreed to. I've never had an issue with uhaul before but this location will clearly rip you off if you give them your card info, no matter what any of them say. Buyers, beware.
Lacey C.Charles and the staff of Uhaul were professional, polite and very helpful. I will definitely be back.
Cherelle M. | Premières impressionsEverything went smooth
CHRISTOPHER M.Mirrors are manual adjustment, require star key for 10 ft box truck. Had to go back home to get one and adjust. Dangerous to drive with mirrors not adjusted and most people don't carry tools for adjusting mirrors... That's my only negative about my experience here.
BERNARDO C.This place and facility was the greatest experiences me and my family has ever had and we truly do appreciate all the assistance that was to offer.
DARRIL B. | Expérience généraleWe want there on Saturday, which it was very busy. We made reservations online for 9:30, but had to wait 25 minutes because only one attendant was available and three others customers were waiting. Having more staffing will made the checking more efficient.
HILDA C.A very expensive mirror was completely broken
sarath R.The location was fine. However, there was only 1 employee working. I had checked in online and still have to wait almost 30 minutes to get the truck. I had movers waiting, (I was paying for their waiting time) and the delay proved costly. The employee told us the supervisor was elsewhere on the property. There should have been at least 2 people helping the customers.
Phillip T.Excellent customer service
Rita F.Excellent service à la clientèle
BRANDIS R.They were very nice and professional.
MICHAEL Q.good customer service poor 1-10 I give a 3
SHARON B.The GM would benefit from customer service training.
Britney M. | Premières impressionsThe GM needs customer service training.
BRITTANY M.The boxes I rented were clean when I picked them up. I've rented twice at other locations and had to clean them in order to use them. So i was pleasantly surprised. Staff was friendly and helped me fit the boxes in my SUV. Will definitely return.
Guadalupe Z.None, the service was great, staff was friendly, and both the building and truck were clean.
Don L.Additional staffing
CANDIDO A.Have different size trucks available to rent all the time for easier pickup
MONET H.Never had a problem since 2017 . Staff was always helpful and kind. Thank you for the services rendered.
carolyn b. | Expérience généraleThis was my second rental at this location and everything is well maintained and the staff is awesome. Just keep doing what you are doing!!!!
WARREN G.Please be sure to include furniture pads in every customer's U-Box. I received my U-Box with zero furniture pads, despite my order confirmation that two dozen would be included for free. Since I had no vehicle to go pick up pads, and I was flying out of town the next morning, I had to pack my entire U-Box with zero pads between furniture and other large items. The office eventually refunded me ~$20, however it did not replace the fact that all of my goods had zero padding. It makes a big difference to the U-Box rental/packing experience.
ERWING F.Charles and Sarah were great. Another uhaul location cancelled my reservation last minute because “end of the monthâ€. You can imagine my frustration as I had to drive 30 minutes out of my way to this location, but Sarah and Charles both had a positive attitude and did a great job of getting me out of the door in a timely manner. Would use this location again!
DILLON K.All customer service member needs to be courteous in their dealings with customer.
Ayowole A.Nothing .
SHIRLEY B.John and Austin were very helpful.
MELANIE B.Awesome team at the Bissonnet U-Haul location! All staff were patient and extremely understanding. Only critique would be to keep an eye out a little better for customers when not in the office.
RONALD S.John was wonderful to work with.
chante B.The lady who helped me was very very nice and took her time to explain things to me. I would recommend it for sure.
DIMA W.Nothing. The store manager was working very hard by himself to get the customers taken care of.
DARAGH C.Charles or Charlie (Manager at Bissonet location) was Amazing. We arrived to unload a Uhaul we rented 1 way from Missouri 45 min before closing and the manager greeted us outside, helped us use our code to gain access and showed us to our unit. The unit was smaller then I expected and I went into office and inquired about a larger unit. Charles was very through and accommodating and found us the perfect size within our budget. He also suggested I call the 1800 number and see about dropping the uhaul at his location to make it easier for us seeing as I would have had to drive across town to drop it off. Once I spoke to a customer care agent it was no issue moving my drop location to the Bissonet store. I was So Happy and Impressed with the customer service Charles gave us and the attentiveness given so close to him getting off work. Thank you so much!
Travis K. | Online Move InOverall good experience but long wait times and had to dispose large couch because was unable to position couch to get into storage room. This wasn't due to storage size moreso narrowness of walkway. The other option was to purchase another storage 臘♀️Aside from these things experience was good.
Shaniqua C. | Premières impressionsGOOD CUSTOMERSERVICE,FRIENDLY,HELPFUL,
MARIA c. | Premières impressionsSarah Baron was a knowledgeable employee very efficient about the company, very QUICK on her standrad, she deserves Lunch are something 👌, she is about BEST U- haul employee I Have deal with, that has consistent about what she know, I had been RENTNG from this company over 20years, first time ever comfortable with a U-HAUL THANK YOU VERY MUCH LAVONNE AUSTIN-JONES
Lavonne J. | Premières impressionsLa persona que me atendió fue muy amable y una exelente persona
javier p. | Premières impressionsOnly 4 start because is no light inside de storage unit and no cart to help me to carry my stuff.
Veronica H. | Premières impressionsI have loved everything about my experience with U-haul at Meyerland so far. I'm glad i chose this location and have been given helpful service since day 1.
MARCELL B. | Premières impressionsWas disappointed that they wouldn't offer a discount on a storage area (8×4×6) that had a large drainage pipe in corner of unit that took up approximately 1 square foot
matthew i. | Premières impressionsThanks
Herbert F. | Premières impressionsGreat customer service and representative keep up the great work
stanley d. | Premières impressionsSuper friendly and accommodating.
shyla t. | Premières impressions