Everything fine
WARNER HCustomer Reviews for U-Haul Moving & Storage of Meyerland Area
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Every one very helpful
AMELIA P | Expérience généraleSun visor has to be fixed
SALVADOR ZThat is the best business to rent in USA
ALEXY CEconomizar más los servicios.
RICARDO CTodo m salió bien gracias a ustedes
MARTHA DKeep doing what you do. Excellent customer service.
LEWIS SMy experience with UHaul has always been great. Very affordable and an efficient team. I would highly recommend for cross-country moving. I am very pleased with my experience.
Maheswaran DMost location no good Coustomer service
Tamiru KEsselente trato muy amables
DOROTEO TThank you for a quick and easy rental transaction! Thanks Austin.
JUAYMAH GAll ok
JOSMAN CAll was well, excellent service and clean facilities.
CRYSTAL FOverpriced and I never got a drop off time until I went over it and got charged
BYRON BI end up with $50 cleaning charge on my credit card. Is this normal? Or just a money grab? Nobody informed me why received this charge. Admit I did not clean before returned but was not told needed to clean before return. And it was not that dirty. For $50 you better have got a shine and a wax. Not a happy renter after spending almost $2000 and you nickel and dime me.
Robert BThe check in process was very unsatisfying. The store posted hours were 7pm Saturday. I arrived at 6:40pm. I was not checked in by the woman who was there. She told me I had to check in on my the computer because it was after 6:30. I went home to check in on my computer. I called customer service for help. Krystal told me I was suppose to check in on my phone at the drop off location. She helped me navigate the check in and removed the $20 late check in fee, because I wasn't late. The woman on site very very unhelpful. Otherwise I had a good experience.
WENDY BThe GM was a nightmare. He was publicly dressing down a customer and employee when I walked in. Also, their policy for requiring two references for a rental of a MC trailer is ineffective for their protection and very inconvenient for a Saturday morning surprise for their customers and the references.
KENNETH FWent to drop the truck off and didn't see a drop box and so I locked the keys in the truck due to the neighborhood it was in to prevent someone taking the truck and now I'm getting charged extra for it
CHRISTOPHER QPoor customer service. They take a long time and unable to help anyone. All customers were upset. The app never works, the 1-800 line just puts you on hold.
DANIEL AMuy bueno exelente
Fremith GOld trucks I was given a truck with >156 000 miles and obviously poorly maintained I had to pull off the road twice because it died on me. Cannot talk to anyone Hopefully, after some rest it started again and I made it back to the base safe It was nerve racking not knowing if you would make it
CHRISOSTOMOS CBait & hook with their insurance due to a truck being from a third party lessor !? 3 out of 5 of staff that I saw were lazy & complacent.
Donald Rvery professional service
Dan TRude and disrespectful
shenequea DYou're not a customer, you're a valued guest. Everyone there is always smiling and in a happy mood.
Lorena R | Expérience généraleEverything is great
Jose QThe man there was so nice and credited me for the forgotten dolly. I have used that location frequently and always have a great experience
AMY RDidn't get the echoes i ask for was talked into something else that wasn't as good for my needs due to echoes being leased by uhaul vs owned by them complicating the rental plan and I would have to return every day to rerentbvechle. Un satisfactory in my book.
ROBERT MVery satisfied all services & Truck
HARSH PEverything was good ,thank you very much for your help
Dilek SEverything went smooth.
RIGOBERTO ZThank you for helping me from the beginning to my move out date. Everyone was exceptional and very professional. I would come back and I would recommend the place.
sigawa a | Expérience généraleQuick check-in and easy after hour return.
MAUNI MNo issues, everything was clear and easy
Ugochukwu Eتعبئة الوقود يجب ان تكون عليكم والحساب على الاميال
AMIN NI like their services
FRANKLIN CStaff was unfriendly and talked about inappropriate things in front of the customers.
MADISON Wnot well staffed to handle the return - but the truck worked well and was clean. Staff didn't think their own location was in a safe place, which gave me some concern.
JASON GRien
MARK TThe staff is horrible! Unprofessional, rude, limited faculties, uncivilized. I was handled very poorly and was given misleading information, basically lied to about U-Haul's rental process. I only moved forward with the rental because I was on a time crunch and felt I had no other options. I have rented U-Hauls probably 4 times before in my lifetime and have never been experienced anything like these people at the Bissonnet location. Given THIS experience, I will never rent from U-Haul again. Just to offer some positive feedback, I was pleased that the vehicle itself was newer and reliable.
SERENA HThe manager Charles Crawford runs a top tier operation. His two employees Christian and Alex are incredibly helpful and polite.
DOMINIQUE YThank you guys for all the help I received! Great team!
WANDA O | Expérience généraleI used the storage facility as well as renting trucks, and purchasing boxes and supplies while I've lived near here since 2021. The staff is always helpful, I've never had to wait an excessive amount of time for service, and having my storage so close to my house was very convenient. Thank you for such excellent service!
Debi D | Expérience généraleThe rep was very rude, and wouldn’t help us, in any circumstances.
LI MIt was obvious they were trying to get me to pay for damages THEY said was incurred while the truck was in my possession. When I presented the evidence and informed them I was a county attorney, the story changed and all was fine. I wonder how many people of color have been scammed by this location. I think I may start an investigation on the property.
DEBORAH EEmployees, working at both pick-up and drop-off, were lacking had a general indifference towards any type of customer service. My truck was clean enough upon renting it, but a tire was low on air and needed filling before I left. Simple maintenance such as tire pressure seems easy to monitor and remedy before assigning a truck to a customer. Additionally, I was reminded to return the truck at the exact time I the paper showed I checked it out, but it took over 20 additional minutes to get the Uhaul tire filled with correct air pressure. Drop-off of the truck was even less impressive, as the associate simply told me to go park the vehicle and leave the keys in the truck and the check out would be finalized later. I took pictures of everything (odometer, gas guage, etc) to make sure information was correct when the I received my final invoice. Everything was correct on the final invoice, but the inability to do a complete return with the associate when I dropped off the truck, was disappointing. I'm not sure if this is because there is a staff shortage, which is causing the employees to spend less time with each customer, but I will definitely consider a different rental location next time I need to rent a truck.
HASAN HIt’s done
JOSE FAfter going to several locations this was the one that had what we needed. Great customers service and apologized for the mixup with the other location.
ANGELA RExcellent service on hitch installation. Thanks so much.
Rick GCheck was backed up for an hour due to lack of employees. They did their best, but at end of the month should be fully staffed if not extra employees due to the demand.
JUAN LDidn't like the staff at this location. They are not as personable. Didn't like how the staff talked to a customer and then made the conversation public. Not professional.
TANAI RNice facility, Great Staff, always helpful and efficient, as well as Organized. I would consider this the model of any U-Haul facility I've been,and I've been a customer since 1998. Thank you for your great Service.
HENRY W | Expérience généraleGreat customer care. Thank you!
candice dGOOD 👍 CUSTOMER SERVICE! 💯!!
SANDRA ACustomer service lacking.
LAWRENCE SEveritgibgs is ok
JOSMAN CNo issues
RONALD SAll the Workers were excellent!
auzie l | Expérience généraleThe lease rate did not include enough mileage, and then the charge per mile after the included mileage was too hight
Daniel VThk u
jalin p | Expérience généralePerfec service and good equipment for rent thanks for your service
JOSE RStorage facility was above average over 2-3 years but overall experience with U-Haul on the truck rental side was below par and we will definitely shop elsewhere the next time. We had to use 4 different locations in order to get a truck for a one way out of town move. Reservation was made with sufficient leadtime only to get a notification the the evening before at 7:11 pm that the truck was not available. All locations and 800 number close at 7:00 pm. The 4 locations the next morning were the result of this cancellation. Not an acceptable way to run a business.
Charles A | Expérience généraleVery nice facility for storage
Paul G | Expérience généraleBell was very helpful and has a great attitude.
Robert R | Expérience généraleI had to move from A0120 to another unit cause of foam from ceiling was horrible and no lights by the unit. I'm in 603 now which was more.
BRENDA O | Premières impressionsThe storage rooms individually could use lights. Beside that it's all good.
Rita D | Expérience généraleStaff was not knowledgeable on process and check-in took over an hour. Initial unit that was reserved ended up not being available and we were forced to take a smaller unit at the same price. I was left feeling unimpressed with my experience at this location.
Brian F | Premières impressionsThat small storage space was too expensive! Almost 100 month!!!
LYKAMA J | Expérience généraleEverything Was Great!
Ruby O | Expérience généraleMs. Bell was very friendly and helpful so was the gentleman when I arrived my first day
Deborah E | Expérience généraleTheir customer service is second to none. Thanks to manager Charlie.
Cricket S | Premières impressionsGreat location, helpful staff. I had a storage unit at this location for 5 & 1/2 years. No issues with the location or staff.
richard g | Expérience généraleFriendly & professional staff. Clean & secure facility. Overall great experience start to finish.
Victoria H | Expérience généraleI am very grateful to one of your employees who really assisted me and helped me resolve a very difficult situation with my move. I believe her name is Narnia and she is fantastic!
BettyD R | Expérience généraleI was with them for a long time and I had no problem with them at all I will rent from them again😍
MARY C | Expérience généraleShort term renting for a moving thanks
Artemio G | Expérience généraleI've always chosen this U-Haul location in Meyerland, precisely for the outstanding friendly, yet professional customer service! The staff that has assisted me have been top notch! I give the a Gold Star, 5 Star, the highest award and a super raise $$!! To the boss(es), please consider them for a nice healthy raise! Keep your smiles on! I will continue to be a customer and certainly refer friends and family.... I've already referred! Thank you! God Bless! L.Sanchez
laura s | Expérience généraleBell was fabulous.
DAVID C | Premières impressionsFueron muy amables me gustó mucho la atención que me brindaron
delmer C | Premières impressionsGreat, friendly, helpful staff. Good prices on boxes. Only negative was the security system was down for a while but I still had access.
Bruce S | Expérience généraleThanks, in and out, real easy
DAVID B | Expérience généraleThank you bell
Virginia A | Premières impressionsAwesome customer service
Daniel G | Premières impressionsThe system was down and I had to use the temporary passcode as everything else to to get inside the door. I was told what I wouldn't be able to do something over the phone. And I kept hearing negative stuff through the time I got the storage space and the U-Haul truck
Leaarion N | Premières impressionsMr. Crawford was very accommodating too help his long-term customer......Thank you so much...right now using different locations. I'm very faithful to UHAUL
LaVonne A | Expérience généraleEs la segunda vez que rento en este lugar y he recibido buen trato
carla o | Premières impressionsGreat customer service, the manager said his assistant were always polite and courteous and they both really helpful in my situation.
Raymond M | Expérience généraleGood company
Luis P | Premières impressionsThe people at this particular one are very helpful and professional
Daniel E | Expérience généraleI received excellent treatment and courtesy and especially Charlie the manager going beyond the normal. If ever returning to Houston I would go to Charlie store.
JOEL W | Expérience généraleCharles was very rude and dismissive on the next morning of me returning the U-Haul truck he didn’t even ask me if I had any issues or anything he was dismissive and rushed me to the point where a week later I went ahead and canceled the storage because if the customer service of the hospitality is the way that Charles gives it and if he’s in a roll of leader ship there is no way that I can do business with this company at this location.
Dean a | Expérience généraleI rented a storage room in 12-22. For some reason, the "Auto Pay" was not set up correctly and was considered "late" on my next payment. I went to the location to correct the problem. The Assistant Manager, Ms. Narmin Ortega was extremely helpful in getting this problem resolved. She was very courteous and explained every step of the process in rectifying the problem. She made sure that the "Auto Pay" was instituted and this problem would not occur again. She is to be commended for her professionalism and knowledge of the U-Haul administrative process.
james s | Premières impressionsPerfect price perfect timing perfect unit
latia b | Premières impressionsMuy bien
hugo r | Premières impressionsLove it
troy B | Premières impressionsThey with the blue eyes is awesome I forgot his name but his customer service is great
Drechell M | Premières impressionsBuena atención y rapidez en el servicio
Ernesto C | Premières impressionsVery pricey .
Cheryl H | Expérience généraleLove the fact they was patient and understanding also had a smile on my face when leaving
Latoya J | Premières impressionsThe staff was real helpful. They really made the trip less tedious.
cynthia t | Premières impressionsFriendly and helpful service
loy s | Premières impressionsRed headed guy who took care of me was awesome. Great service and very helpful
Jimmy Z | Premières impressionsLocation is full of crime and drugs. I used the unit for two days, until I found a nicer and safer storage facility
Julie G | Expérience généraleEvery staff member that assisted me during both the truck rental and storage unit rental processes we very efficient and helpful. I highly recommend this location.
LAURA P | Expérience généraleCharles and the staff of Uhaul were professional, polite and very helpful. I will definitely be back.
Cherelle M | Premières impressionsThis place and facility was the greatest experiences me and my family has ever had and we truly do appreciate all the assistance that was to offer.
DARRIL B | Expérience généraleThe GM would benefit from customer service training.
Britney M | Premières impressionsNever had a problem since 2017 . Staff was always helpful and kind. Thank you for the services rendered.
carolyn b | Expérience générale