Évaluations des clients U-Haul Moving & Storage of Meyerland Area

The manager (I think) was very helpful and friendly.

Friendlier custom service.

The counter rep personnel was very courteous and helpful.....she went above and beyond to assist with unloading my vehicle from tow dolly, I commend her service and it's worth recognition!!!

James is a great owner. I rent from this location frequently and am always please. Very good and efficient staff.

I had a blown out tire of the auto transport trailer, tires should be inspected periodically for safety.

Drop off was easy and efficient. Friendly staff also . Thanks to them .

Happy new year

Always great and friendly service.

No masks during a raging pandemic. I shouldn't have to ask customer service facing employees to put on a mask when coming into the store. All 3 staff were without masks and gave me attitude when I tried to wait outside. Completely irresponsible

Jordan was very good. Had us checked in and on our way quickly and was very friendly. After a long trip it was nice for the ending to go so smoothly.

Assistant manager is extremely rude and aggressive. She dismissed my concern and refused to assist when there was as a valid concern. I will be filing a formal complaint. FYI it extremely rude to call someone at 7.30 in the morning. That is not professional at all. especially on a holiday.

Overall, they did very good. The only issue was that, apparently, one of the employees had used the truck I was assigned after the last rental and had not noted this, so the mileage was greater than noted on the contract and the gas was lower. I noted this and documented it in the new (to me) and useful app but the staff did not notice this until I pointed it out when they asked me to pay for gas, which I had already done just before returning the truck. Please be sure to review how the new app works and have your staff look for customer notes, as they review the returned vehicle.

Hire more Cindy's.

To me everything waa excellent the service an everything else thank you

They need to learn to be more attentive and caring about the customers. The process was also super super slow.

Had to find the truck on the lot myself. Did not have the appliance dolly requested. Had to drive to the S. Gessner location (8015 S. Gessner) to get one. At this location, was told to load this equipment into the truck myself. At 5 feet 3 inches, this was not an easy task. Frankly both these locations will be on my DO NOT USE list.

The staff at this location are GREAT! Please keep up the great work, I will use this location again :)

The rep was not clear about mileage charges when I booked my reservation. I learned through calling customer service that the mileage charge (for in-town moves) is $0.89/mile during the week and $1.09/mile on saturdays and sundays. Had I know I would have booked for Friday instead of saturday.

Drove 12 miles. Added $2 in gas. Then was charged $7.49 additional for gas upon checkout. This was in addition to the 89 cent per mile charge. Not that it is a lot of money and I paid without comment but it appears to be a ripoff. How could 12 miles use almost $10 in gas?

I reserved a truck at my local location and when I got there I was told no trucks were available. This was fine for I was informed that some location don't have trucks. however, when a representative reached out to me and was sure that there was one at another location across town I arrived at the second location only to find out there was no trucks. an hour later I was forced to upgrade to a more expensive unnecessary option. Customers should be able to count on you ex specially when you've given them your assurance.

My order was inexplicably canceled, which caused my furniture to become lost in transit. Jordan (the manager at this site) tried to get things on track as best he could but my bed and rest of my furniture was lost FOR OVER 3 WEEKS. I had to buy an inflatable mattress for my jew apartment because of this. I will never use uhaul again.

Made an online reservation. What we reserved was ready upon arrival. Pickup was quick and easy, in and out in no time.

Staff and customer service was great!

Both employees were kind and friendly and very knowledgeable! Quick service!

Wasn't real friendly people. Felt they could have had a few more people skills

Kind people. Everything went smooth for me there. Thank you.

Everyone at this location has been very helpful have used this location multiple times in the last 30 days will be there again soon

when i reserved my uhaul and trailer, the total was around $250, but when I actually ended up paying the total was $322. I have no idea where the huge increase came from.

The service was excellent from start to finish. Thank you.

My experience, was good. Everything was as I was told. My box was early.

Was a easy pick up. Store was well stocked. Staff was nice.

That truck doesn't need to be out on the road the transmission sound like it is out

Sydney was very helpful and fixed the issue when checking in for the equipment. She had fantastic customer service and people skills.

Representative who greeted us was wearing a mask. She was okay. Efficient and no-nonsense.

Customer service from young lady at counter was excellent

Keep doing what you are doing have always had great service at this location

The owner is nice and helpful. He made sure the equipment was clean and ready for me to use. The trailer worked well for my apt move. When I returned Sydney took care of everything and it was a quick process. Thanks so much!

overall did great. easy check in and check out. the owner was very knowledgeable and helpful. would recommend.

Jordan, The customer service was excellent! I must give , Jordan, and the staff credit for there fast service and professionalism. I recommend that every one of your Uhaul establish watch what Jordan and his staff do on a regular day. Truly impressive!!!! I will be using you all again on my next move!

Enjoyed

Was disappointed that they wouldn't offer a discount on a storage area (8×4×6) that had a large drainage pipe in corner of unit that took up approximately 1 square foot

Just know I will be coming back, great customer service and reasonable prices

This was a very expensive space but Jorden Lewis and the staff were well trained and generally excellent and so compensated somewhat for the excessive cost. They never did get the alarm glitch straightened out and after about a dozen tries I just gave up and learned that after what seemed like eternity, the alarm stopped. Surely the neighbors got tired of hearing all the noise and the police never did come so I would say the alarm really does not work except as an irritant. I suppose it is something that can be advertised to some advantage and probably a standard for U-Haul.

Everything was amazing just Wish they Would have more storage units

I'm coming back again when I have to store things in the future

It is not a place after arriving you feel your belongings is safe. People from the street or neighborhood hanging out there. The entrance/exit door did not and would not work properly. The office workers and manager could not operate the door!

The only disappointment that I encountered was closing out my account before the monthly payment date and NOT recieving any type of refund.

Great service

Jordan was a Awesome Mgr

Thanks

Great location, good customer service

A really good storage outfit always looks very clean helpful staff would recommend them highly Al Jones

Long wait time but the young lady who assisted me with a storage was very efficient and nice. I would recommend.

Jordan and Sidney, the young lady was very helpful ! They both go beyond and above to please the customers. I will definitely recommend this location to my family and friends and word of mouth.

Jordan, Thank you for being patient with your me! I want to give a public apology to you. I was rude when called because of the situation but you stayed calm :) it wasn’t personal! Great Service

Great customer service and representative keep up the great work

My only complaint is the price for my small storage unit but otherwise the location and service were excellent.

The time I was with email storage over the past years was not intended as the relevant pronounced choices of choices. Service was ok to negative and ok to better. 281-409-1004/ 2016-2019 different.

Super friendly and accommodating.

Great people that work there. No issues with my many needs.

Regrets .

Had a bit of a miscommunication over my unit to start, but management was super nice and willing to go above and beyond to help me out, so I'd definitely recommend this location!

The staff at Meyerland U-Haul were great.

Did ok !

Great employee and great service, keep up the excellent work

great

Good

Great Service!

hurricane Harvey force me to storage which was greatly needed.

I recommend this location

Storage was just right, not what I expected but it got the job done.

N/A

Every employee that I worked with was kind and helpful. Many thanks.

Friendly staff. No problems.

the time that I rented a unit in u haul everything was perfect. thanks

The only issue is that is is difficult to get hold of the office by phone and there is always a pretty long wait time on location itself.

Always had friendly service and access when needed

It was easy to use and I like that I could use a room that’s elevated so I didn’t have to worry about flooding

Never felt unsure about anything. The staff were all very helpful and great. Best storage facility i have used yet. Thanks again, for all the help.