Le client n'a pas laissé de commentaire.Osman S.
Customer Reviews for U-Haul Moving & Storage of Meyerland Area
Pour nous contacter
Houston, TX 77074
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They were great and I would recommend them to everyone.Aaron M.
Very goodMary R.
Le client n'a pas laissé de commentaire.CARLOS R.
I rented a storage room in 12-22. For some reason, the "Auto Pay" was not set up correctly and was considered "late" on my next payment. I went to the location to correct the problem. The Assistant Manager, Ms. Narmin Ortega was extremely helpful in getting this problem resolved. She was very courteous and explained every step of the process in rectifying the problem. She made sure that the "Auto Pay" was instituted and this problem would not occur again. She is to be commended for her professionalism and knowledge of the U-Haul administrative process.james s. | Premières impressions
Always good 👍 serviceHENRY W.
My rental was for 24hrs. I returned my truck 4 hours early but was still charged for an additional day. I requested a refund and still have not received it. I will be disputing with my bank!Dominique S.
Le client n'a pas laissé de commentaire.Tyler C.
Le client n'a pas laissé de commentaire.Brooke S.
Le client n'a pas laissé de commentaire.Elena N.
Le client n'a pas laissé de commentaire.MAJEED I.
Everyone is very professional & helpful & the equipment was in excellent condition everything was great & on pointJames R.
They're good people.Maximino G.
The manager is always helpful and approachable.Hydee K.
This team does an exceptional job. Charles is great.Dominique Y.
Should prepare the good dolly before the pickup The admin guy should be more friendlyBINH T.
The owner was rude and it was clear he didn't appreciate my business. For the first Time in decades of renting equipment from UHaul, I was told I could not rent the trailer unless there was telephone contact with my contacts. His whole demeanor was negative and I will never use this location again to rent equipment. The this way or the Highway mentality just doesn't present a positive atmosphere. Remember you have my credit card so if I don't return the trailer you are going to collect. Try being nice to people Alan's explain this in the process.Noel J C.
Le client n'a pas laissé de commentaire.Mark B.
Le client n'a pas laissé de commentaire.Ricardo W.
Everything was excellent.Mary W.
Shoulder massages when picking up and returning rentalsjames I.
Le client n'a pas laissé de commentaire.Melissa A.
Le client n'a pas laissé de commentaire.ARTURO M R.
Very hepful.Ahmatullah F.
I left the unit with the same amount of gas an they charged me $17 dollars!Rodolfo F.
Install was much faster than expected and service was great. No improvements needed in my opinion.Jay S.
Everything perfect nothing to improveMahder T.
Le client n'a pas laissé de commentaire.Gerald S.
Le client n'a pas laissé de commentaire.Michael S.
Keep up the good work.Luis D.
Le client n'a pas laissé de commentaire.mario r. | Expérience générale
Le client n'a pas laissé de commentaire.STANLEY C.
Le client n'a pas laissé de commentaire.Misty C.
Le client n'a pas laissé de commentaire.Karen H.
Le client n'a pas laissé de commentaire.Tamekia W.
Le client n'a pas laissé de commentaire.Dominique Y.
Le client n'a pas laissé de commentaire.Aziz H.
Le client n'a pas laissé de commentaire.Marshall M.
Bad customer serviceAgaba K.
Le client n'a pas laissé de commentaire.Guoping M.
All good exelent servicehumberto R.
Le client n'a pas laissé de commentaire.Jishan N.
Le client n'a pas laissé de commentaire.Samuel R. | Premières impressions
Each rep was polite and prifessional. Yhwy deserve praise.mauro G.
Good service; courteous employeesRita E.
Austen was very kind and helpful.Neil M.
Le client n'a pas laissé de commentaire.Shatia A. | Premières impressions
Le client n'a pas laissé de commentaire.Julio E.
Le client n'a pas laissé de commentaire.Wm Chase C.
Fast,friendly,and very professional service, best location in HoustonHECTOR C.
All of the staff I worked with were excellent. The young ladies that did check in and check out were very professional and courteous, and the manager (Michael?) who connected the trailer is always great, he made sure to discuss safety/security measures with me. The trailer was all beat up and dirty but Michael blew out the inside for me and offered to mop it. He said it was a one-way trailer that had just come in so the external appearance was out of his control.Eric B.
Checking in took forever and returning took even longer. The area seems unsafe to drop off after hours. Would not recommend this locationFowad S.
Le client n'a pas laissé de commentaire.andrew M.
My truck was ready but the auto transport was defective.Stan H.
Fire all the employees very bad customer service all of em have attitude with everyone and they talk too muchadham E.
Le client n'a pas laissé de commentaire.Jack H.
Le client n'a pas laissé de commentaire.yadhu P.
Le client n'a pas laissé de commentaire.Shehzad V.
The location and people there were great. The Uhaul dispatch was kinda of confusing requesting me to tow a trailer and then when I get to the pickup location, they say the truck and trailer aren't supposed to go together. It took about 45 minutes to get it all sorted out. It seems dispatch would have known what would work together beforehand? Also it seemed it was not â€œsimpleâ€ to change my mind about not taking the trailer per the manager at the pick up location. Better communication between all parties so that no delays at time of pick up would've been good. Merci!Allen B.
Le client n'a pas laissé de commentaire.Seyfi B.
Le client n'a pas laissé de commentaire.geronimo r. | Premières impressions
The staff is disorganized, both working on one customer's issue when one of them could be helping the next person in line. They are slow as molasses.Valda C.
The sales lady provided excellent service!Thomas H.
Le client n'a pas laissé de commentaire.Dhelip Kumaar R.
The gentleman who helped me was GREAT. Showed me how to hook up tow dolly and helped me maneuver into traffic. A good experience, very pleased!THOMAS T.
Sales rep was very knowledgeable & did a great job getting me taken care of & on my way; outstanding serviceBRAULIO M.
Le client n'a pas laissé de commentaire.Monique s. | Premières impressions
The customer service was greatahmed R.
The lady inside was very unprofessional and didn't care that my wife had COVID and made her come in!sheryl S.
Le client n'a pas laissé de commentaire.Celina S.
Le client n'a pas laissé de commentaire.danielle M.
The first truck they gave us did not start. A second truck was provided. We moved our boxes and it started raining half way into the trip. When we got to the destination, many of the boxes were soaking wet and water had come down through the roof. We reported this when we returned the truck. They said they could not find a hole in the roof. They did not care that our boxes were soaking wet or their truck leaked water all over our belongings. I had pictures to show but they did not care. We were met at our destination by movers arranged through U-Haul. They unload the truck and can confirm the incident. Sorry equipment and sorry service.David M.
I had a wonderful experience, the vehicle was clean Nathan was awesome he needs a raise. LOL His customer service was excellent I haven't rented a U-Haul in many many years so I didn't know what to do. But he walked me through everything, overall thanks for making this easy for me!!Joe R.
Excellent Feliberto P.
Le client n'a pas laissé de commentaire.JONATHAN M.
To make sure that the trailer cleanoren B.
Le client n'a pas laissé de commentaire.Lillie S.
Le client n'a pas laissé de commentaire.juan T.
Le client n'a pas laissé de commentaire.MAJEED I.
The Meyerland U-Haul location has always provided excellent service and well-maintained equipment.Dan C.
The alignment was off and truck was scary to drive Side mirrors moved on its own. Truck was moving side to side and steering wheel was not aligned. Back truck light inside bed did not work Reps did not walk me to truck and had to find truck on my own on the lot. Passenger door would not close properly. And was loose. Horrible experience with the uhaul truck itself. I was told to wait for roadside assistance to inspect the truck in the middle of my move!! Who wants or has the energy or time to wait for roadside assistance to inspect and fix a truck that's not yours in the middle of your move! There was no compensation offered , no customer service initiated and no sincerity from the employees, they were dismissive when returning the truck.jesus E.
Perfect serviceGLORY N.
When I arrived there seemed to be only one person helping several of us checking in; he did a fantastic job multi tasking / perhaps one other employee helping the scheduled group of renters would have been helpful.CLAIRE P.
I wish you have more equipment available, like 4 wheel carts other than that every thing is ok, friendly stuff and professional thanks.julio A.
Kindly and patient peopledino A.
Have more places open on SundayMacario H.
Le client n'a pas laissé de commentaire.Alioski D.
Le client n'a pas laissé de commentaire.Kenneth P.
Charles at the Bissonnet store is a hardworking person who takes ownership of clients' issues. Also, I had to extend my rental from six hours to one day. U-Haul was able to accomplish this over the phone seamlessly.Andrei G.
I was charged more than my daily rental and I was only 30 minutes late. I don't think I should have been charged and $95 is way too much. I want a refund!Brittany L.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.Keith B.
Le client n'a pas laissé de commentaire.Amy R.
Let customer know that you do not hold truck/van over 15 minutes pass pick up time. my truck was pre-paid for 7am and when I got there, I was told my order was cancelled because I was late picking it up. I was in luck that he had 1 truck left. The guy was nice enough to set me in another truck and get me on my way.Henry G.
Le client n'a pas laissé de commentaire.Madison L.
Le client n'a pas laissé de commentaire.Sultan N.
My day plan for a moving truck went very well.Robert D.
Computers were down for 20-25 mins. Trailer hook-up was incorrect, but was told "This is how we were trained to do it". Had to readjust myself. Not a problem fr me, but for those who do not know. It would be a potential hazard.Melvin H.
Le client n'a pas laissé de commentaire.latia B.
Le client n'a pas laissé de commentaire.Katherine C.
Le client n'a pas laissé de commentaire.AMY S.
Perfect price perfect timing perfect unitlatia b. | Premières impressions
Couldn't figure out where the lock box was, and when I did find it, it seemed as if it was very easily accessible.A J.
Jonathan is excellent but the so call MGR Sarah needs to go threw training again. The customer is always right and you don't call them a liar in so many words and argue with them when yall are in the wrong! I rent from yall alot and never had a problem with any of the employees and my brother was a witness of this and even told her she was wrong arguing with me.Tephanie F.
Le client n'a pas laissé de commentaire.Phillip B. | Premières impressions
Le client n'a pas laissé de commentaire.HECTOR F.
Le client n'a pas laissé de commentaire.brian C.
Le client n'a pas laissé de commentaire.Ivar H. | Online Move In
Muy bienhugo r. | Premières impressions
Le client n'a pas laissé de commentaire.Jesus A. | Premières impressions
Love ittroy B. | Premières impressions
Le client n'a pas laissé de commentaire.COLETTE H. | Expérience générale
Le client n'a pas laissé de commentaire.Marilan R. | Premières impressions
Le client n'a pas laissé de commentaire.Rum C. | Expérience générale
Le client n'a pas laissé de commentaire.LaDashe P. | Expérience générale
Le client n'a pas laissé de commentaire.Roderick J. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa J. | Premières impressions
Le client n'a pas laissé de commentaire.Elizandro A. | Premières impressions
They with the blue eyes is awesome I forgot his name but his customer service is greatDrechell M. | Premières impressions
Buena atención y rapidez en el servicioErnesto C. | Premières impressions
Le client n'a pas laissé de commentaire.Marchele H. | Premières impressions
Le client n'a pas laissé de commentaire.aukia R. | Premières impressions
Le client n'a pas laissé de commentaire.Hannah W. | Expérience générale
Le client n'a pas laissé de commentaire.Celestina A. | Expérience générale
Very pricey .Cheryl H. | Expérience générale
Love the fact they was patient and understanding also had a smile on my face when leavingLatoya J. | Premières impressions
Le client n'a pas laissé de commentaire.Tara G. | Expérience générale
Le client n'a pas laissé de commentaire.Edna B. | Premières impressions
Le client n'a pas laissé de commentaire.HENRY W. | Premières impressions
Le client n'a pas laissé de commentaire.latoya f. | Premières impressions
Le client n'a pas laissé de commentaire.MEGAN D. | Premières impressions
Le client n'a pas laissé de commentaire.Hannah W. | Premières impressions
Le client n'a pas laissé de commentaire.loy s. | Expérience générale
Le client n'a pas laissé de commentaire.ANGELIQUE J. | Expérience générale
The staff was real helpful. They really made the trip less tedious.cynthia t. | Premières impressions
Friendly and helpful serviceloy s. | Premières impressions
Le client n'a pas laissé de commentaire.Lori V. | Online Move In
Le client n'a pas laissé de commentaire.Shaniqua C. | Expérience générale
Red headed guy who took care of me was awesome. Great service and very helpfulJimmy Z. | Premières impressions
Le client n'a pas laissé de commentaire.OLUGBENGA I. | Expérience générale
Location is full of crime and drugs. I used the unit for two days, until I found a nicer and safer storage facilityJulie G. | Expérience générale
Le client n'a pas laissé de commentaire.Jamira R. | Premières impressions
Every staff member that assisted me during both the truck rental and storage unit rental processes we very efficient and helpful. I highly recommend this location.LAURA P. | Expérience générale
Le client n'a pas laissé de commentaire.Cheryl H. | Premières impressions
Le client n'a pas laissé de commentaire.SHANISHA ANN M. | Premières impressions
Le client n'a pas laissé de commentaire.Renea b. | Expérience générale
Le client n'a pas laissé de commentaire.Jamell T. | Premières impressions
Charles and the staff of Uhaul were professional, polite and very helpful. I will definitely be back.Cherelle M. | Premières impressions
This place and facility was the greatest experiences me and my family has ever had and we truly do appreciate all the assistance that was to offer.DARRIL B. | Expérience générale
The GM would benefit from customer service training.Britney M. | Premières impressions
Le client n'a pas laissé de commentaire.Debra C. | Premières impressions
Le client n'a pas laissé de commentaire.Adrian R. | Expérience générale
Never had a problem since 2017 . Staff was always helpful and kind. Thank you for the services rendered.carolyn b. | Expérience générale
Le client n'a pas laissé de commentaire.MARCELL B. | Expérience générale
Le client n'a pas laissé de commentaire.EVELYN R. | Expérience générale
Le client n'a pas laissé de commentaire.EDWARD L. | Expérience générale
Le client n'a pas laissé de commentaire.ADDIS K. | Premières impressions
Le client n'a pas laissé de commentaire.Nicole E. | Expérience générale
Great serviceCarmen P. | Expérience générale
Le client n'a pas laissé de commentaire.Victoria t. | Premières impressions
Le client n'a pas laissé de commentaire.Michael C. | Expérience générale
Le client n'a pas laissé de commentaire.GRACE I. | Premières impressions
Charles or Charlie (Manager at Bissonet location) was Amazing. We arrived to unload a Uhaul we rented 1 way from Missouri 45 min before closing and the manager greeted us outside, helped us use our code to gain access and showed us to our unit. The unit was smaller then I expected and I went into office and inquired about a larger unit. Charles was very through and accommodating and found us the perfect size within our budget. He also suggested I call the 1800 number and see about dropping the uhaul at his location to make it easier for us seeing as I would have had to drive across town to drop it off. Once I spoke to a customer care agent it was no issue moving my drop location to the Bissonet store. I was So Happy and Impressed with the customer service Charles gave us and the attentiveness given so close to him getting off work. Thank you so much!Travis K. | Online Move In
Charlie and his team were true professionals. Shorthand because release of an employee. They stepped up there game and provessed each customers demans and concerns. After 60 yrs. U-haul is the best. My opionion. I will recommend u-haul foreever. That is how you succed. Give that kudos.ALLEN K. | Expérience générale
Le client n'a pas laissé de commentaire.suzanne K. | Premières impressions
Overall good experience but long wait times and had to dispose large couch because was unable to position couch to get into storage room. This wasn't due to storage size moreso narrowness of walkway. The other option was to purchase another storage 臘♀️Aside from these things experience was good.Shaniqua C. | Premières impressions
GOOD CUSTOMERSERVICE,FRIENDLY,HELPFUL,MARIA c. | Premières impressions
Le client n'a pas laissé de commentaire.DENNIS C. | Expérience générale
Excellent service always!Fonda B. | Expérience générale
Charlie and Sarah were super helpful and knowledgeable about their facility. Even though it's an older property, they're clean and well maintained.Julia H. | Premières impressions
Le client n'a pas laissé de commentaire.Casey H. | Premières impressions
Greatly appreciate the staff. Sarah, Bobbi, Charlie, Austin - Thank you all!Lesley B. | Expérience générale
Le client n'a pas laissé de commentaire.Curtis T. | Expérience générale
Sarah Baron was a knowledgeable employee very efficient about the company, very QUICK on her standrad, she deserves Lunch are something 👌, she is about BEST U- haul employee I Have deal with, that has consistent about what she know, I had been RENTNG from this company over 20years, first time ever comfortable with a U-HAUL THANK YOU VERY MUCH LAVONNE AUSTIN-JONESLavonne J. | Premières impressions
La persona que me atendió fue muy amable y una exelente personajavier p. | Premières impressions
Only 4 start because is no light inside de storage unit and no cart to help me to carry my stuff.Veronica H. | Premières impressions
Le client n'a pas laissé de commentaire.DENNIS C. | Premières impressions
The lady who took care of me was Absolutely Amazing kind, respect and extremely helpful in making my decision on unit size and the BONUS was the cleaning lady she had that unit clean and smelling fresh!Fonda B. | Premières impressions
**** 5 STARS experience start to finish!! Kudos to all staff members!! Thank you!Lesley B. | Expérience générale
Sarah and other office member (I am sorry I did not get his name) were absolutely exceptional! Juggled a busy lobby and maintained a level of remarkable professionalIism. *****Special appreciative recognition to Sarah who's knowledge, and quick thinking made for a positive experience. The guy returning the trucks outside was top-notched - and kept the lot well organized. I would highly recommend this location without hesitation. Thank you all again - Y'all are a phenomenal crew!Lesley B. | Premières impressions
I didn't get the name of the woman that worked there but she was absolutely incredible. Friendly and offered to show me all the storage rooms with a friendly attitude. I had to see probably 4 or 5 different rooms, she went through all the options with me and then helped me get a moving truck too. She was great!Mitchell G. | Premières impressions
Le client n'a pas laissé de commentaire.kennedy W. | Premières impressions
I have loved everything about my experience with U-haul at Meyerland so far. I'm glad i chose this location and have been given helpful service since day 1.MARCELL B. | Premières impressions
Le client n'a pas laissé de commentaire.Christine C. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole E. | Premières impressions
Le client n'a pas laissé de commentaire.Avery W. | Expérience générale
The only issue I had with this storage facility was the hours to access the unit. Other than that the facility is fantastic and employees were helpful and resolved any concernsAngelica D. | Expérience générale
Le client n'a pas laissé de commentaire.Diane W. | Premières impressions
My access card and code don't work but that's the only thing that was wrong.Christine C. | Premières impressions
Highly recommend all my friends and family.Maria R. | Expérience générale
Le client n'a pas laissé de commentaire.Regina Garza M. | Premières impressions
Le client n'a pas laissé de commentaire.Nicole E. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole E. | Premières impressions
Le client n'a pas laissé de commentaire.Ana C. | Expérience générale
Le client n'a pas laissé de commentaire.RAYON S. | Expérience générale
Jordan, The customer service was excellent! I must give , Jordan, and the staff credit for there fast service and professionalism. I recommend that every one of your Uhaul establish watch what Jordan and his staff do on a regular day. Truly impressive!!!! I will be using you all again on my next move!Terrell C. | Expérience générale
EnjoyedCARRIE N. | Expérience générale
Le client n'a pas laissé de commentaire.Silvestre S. | Premières impressions
Was disappointed that they wouldn't offer a discount on a storage area (8×4×6) that had a large drainage pipe in corner of unit that took up approximately 1 square footmatthew i. | Premières impressions
Le client n'a pas laissé de commentaire.Edward L. | Expérience générale
Le client n'a pas laissé de commentaire.Maria R. | Premières impressions
Le client n'a pas laissé de commentaire.SERGIO C. | Premières impressions
Just know I will be coming back, great customer service and reasonable pricesSyverta S. | Expérience générale
This was a very expensive space but Jorden Lewis and the staff were well trained and generally excellent and so compensated somewhat for the excessive cost. They never did get the alarm glitch straightened out and after about a dozen tries I just gave up and learned that after what seemed like eternity, the alarm stopped. Surely the neighbors got tired of hearing all the noise and the police never did come so I would say the alarm really does not work except as an irritant. I suppose it is something that can be advertised to some advantage and probably a standard for U-Haul.Dean E. | Expérience générale
Everything was amazing just Wish they Would have more storage unitsalma f. | Premières impressions
I'm coming back again when I have to store things in the futurejack P. | Expérience générale
Le client n'a pas laissé de commentaire.Yolanda G. | Expérience générale
It is not a place after arriving you feel your belongings is safe. People from the street or neighborhood hanging out there. The entrance/exit door did not and would not work properly. The office workers and manager could not operate the door!Jacqueline S. | Premières impressions
The only disappointment that I encountered was closing out my account before the monthly payment date and NOT recieving any type of refund.Cassandra S. | Expérience générale
Great servicejack P. | Premières impressions
Jordan was a Awesome MgrPATRICIA H. | Expérience générale
ThanksHerbert F. | Premières impressions
Great location, good customer serviceSyverta S. | Premières impressions
A really good storage outfit always looks very clean helpful staff would recommend them highly Al JonesALFRED J. | Expérience générale
Long wait time but the young lady who assisted me with a storage was very efficient and nice. I would recommend.Keisha L. | Premières impressions
Jordan and Sidney, the young lady was very helpful ! They both go beyond and above to please the customers. I will definitely recommend this location to my family and friends and word of mouth.charlie b. | Expérience générale
Jordan, Thank you for being patient with your me! I want to give a public apology to you. I was rude when called because of the situation but you stayed calm :) it wasn't personal! Great ServiceCierra T. | Expérience générale
Great customer service and representative keep up the great workstanley d. | Premières impressions