Le client n'a pas laissé de commentaire.Jennifer C.
Customer Reviews for U-Haul Moving & Storage of Meyerland Area
Pour nous contacter
Houston, TX 77074
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The truck was very nice, new and clean. But the "dolly", a waste. I requested a furniture dolly, which was on my confirmation, for $7, but when I came to pick it up along with the van, & was on time, the 2 dollies they have were given out to someone else. Instead I was given a homemade dolly with wheels that did not rotate, which rendered it useless. The guy said he didn't charge for the useless dolly, but it was on the invoice which was then removed after I pointed all this out. When someone reserves additional equipment, whatever that is, it needs to be held for the person who rented it, not given out to whoever asks. They need more help and more furniture dollies. I'll go to Harbor Freight and buy one.Kate B.
I have towed boats and construction equipment in the past 40 or so years and the attention to every little detail was above and beyond my expectations that Jonathan Vader gave me ! It was comforting to know I was in good hands !BILL H.
Great professional service.Tarrah L.
Service the person after completing paperwork so they don't have to wait while the next person is serviced.Bill S.
Le client n'a pas laissé de commentaire.Daileon B.
Le client n'a pas laissé de commentaire.WILLIAM B.
All of the staff were very friendly and went over and beyond. The process was easy and they explained everything to me.Tadasha S.
We did have a bad experience though. We originally rented it from Voss location near 77024 to be picked up at 7:00 AM. When we arrived the lock on the U-Haul would not work so we could not get our van. After multiple calls and holds we were sent to the other location which was 30 minutes away. We finally got home to pack an hour and a half later than planned.Susan L.
outstanding customer serviceJohn P.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Elizandro A. | Premières impressions
Le client n'a pas laissé de commentaire.Nasir A.
Everything was goodSHEILA J.
They with the blue eyes is awesome I forgot his name but his customer service is greatDrechell M. | Premières impressions
Drop off of unit was very smooth. Instructions sent from UHAUL via text message were very clear and helpful.Maria L.
Le client n'a pas laissé de commentaire.Humberto C.
Sarah was GREAT help!Kenneth L.
Le client n'a pas laissé de commentaire.Andre P.
Le client n'a pas laissé de commentaire.Sonja W.
Le client n'a pas laissé de commentaire.Linda P.
Had to wait in line even though I had a reservation. But once they got to me, everything else was great.Angela H.
Le client n'a pas laissé de commentaire.Maximino G.
Le client n'a pas laissé de commentaire.Christopher D.
Le client n'a pas laissé de commentaire.MAXIMINO G.
Le client n'a pas laissé de commentaire.Timothy B.
Le client n'a pas laissé de commentaire.Jessica D.
Le client n'a pas laissé de commentaire.martha O.
The people there were a great help. The service at this location has gotten much better since the last time I was there. Keep up the good work.Christopher W.
Open up on time. The last time I was at this site, it was not opened at 07:00 AM.Kristopher K.
Le client n'a pas laissé de commentaire.Reagan H.
The communication needs to be clear about the â€œyou can return your vehicle anytime 24/7 and check in in online any time at no additional chargeâ€, but if you return the vehicle after hours and Don't check in online you are charged $20. Furthermore the checking in process Requires the key in your possession, the vehicle turned on AND you MUST be at the rental location. There was NO explanation by the rental agent, NO posters about this on the premises and IF it IS printed at all on the contract how to do it, to save paper the contract is in such tiny microscopic type it's purposely impossible to read. I had trouble with the online return process and couldn't complete it. 2. I was charged on my fonal bill for items i didn't request nor receive. 3. The trucks need 360 degrees cameras! You would think other motorists would see you in a giant truck but i had trouble getting to change lanes. Thanks very much.Paula K.
Le client n'a pas laissé de commentaire.Pashon S.
Le client n'a pas laissé de commentaire.Randall M.
Le client n'a pas laissé de commentaire.sara G.
Friendly staff, easy check in on the APP, truck was clean & ready. This location was great!!Claire P.
Very happy with my experience.JoAnn L.
Le client n'a pas laissé de commentaire.Tianhu G.
Le client n'a pas laissé de commentaire.Juan A.
Le client n'a pas laissé de commentaire.Jeffery A.
Le client n'a pas laissé de commentaire.Frank A.
Computerized hand held for check out/inHeather B.
Le client n'a pas laissé de commentaire.Robin R.
The person we receipt the truck he not respect I am not recommend this location because this person He is not respect as Thank youAna Guadalupe S.
Le client n'a pas laissé de commentaire.sardar Q.
Customer relations, Customer service, Equipment, and storage units, all get FIVE STARS 🌟 thanks for the great service.HENRY W.
Le client n'a pas laissé de commentaire.Rashad H.
To me everything is okay. I'm okay with the service they give me.MAXIMINO G.
Staff was knowledgeable, helped customer in front of me who had not made a reservation get one at the nearest location, and got to me quickly. Great job.STEVE M.
Great customer service from the staffkofo A.
Le client n'a pas laissé de commentaire.Jane S.
Good job johnwill R.
Le client n'a pas laissé de commentaire.Eric Riley R.
Is ridiculous how you have to have a credit card to rent a cargo van from your facility. Please make a change so we can use a regular debit card from a major bank. Not everyone has credit cards.Lilibeth H.
Found out 15 minutes before my scheduled pick-up time that my original reservation was no longer available and had to race to get to this location before it closed. Horrible communication by U-Hauljules M.
I was overcharged after the return and need a customer service contact. My original reservation was set to return 7/2 and I was charged extra even though it was returned 7/1.Kim C.
Le client n'a pas laissé de commentaire.MONICA T.
This was an amazing convenience that we were not aware of. Noting that it's also available 24/7 is certainly a great lifehack for future reference!Sarahhelena C.
My experience was great. The U-Haul people were courtise and helpful.scott H.
Le client n'a pas laissé de commentaire.Howard H.
Le client n'a pas laissé de commentaire.Bowana F.
Buena atención y rapidez en el servicioErnesto C. | Premières impressions
Le client n'a pas laissé de commentaire.Dominique Y.
Le client n'a pas laissé de commentaire.Emir S.
Le client n'a pas laissé de commentaire.Kevin S.
Jonathon was very professionalNiyaz Z.
Everybody has a sense of urgency for helping you the moment you walk into the location. The check in and check out is super fast.Gilmer C.
Le client n'a pas laissé de commentaire.aaron W.
Le client n'a pas laissé de commentaire.Darla W.
It was feeling a little stressed about my daughter's move but the process was easy - from the checkout to the return.Henry was very nice and personable - he even made me laugh. I appreciate that!ASANA G.
Reserved 17 foot truck at 6 AM that was nowhere to be found, app and website for online checkin were both excruciatingly awful and did not achieve anything, and customer service representative was rude and insinuated this was all our fault because they had someone else reserve the same truck as well, only for it to turn out that this truck had been stolen. Finally ended up getting a 15 foot truck instead, but was the absolute worst way to start a move, and I will never return to U-Haul.Muhammad A.
Le client n'a pas laissé de commentaire.Alyssa P.
SÃºper excellent servicecarmen P.
Le client n'a pas laissé de commentaire.Garaciela G.
Le client n'a pas laissé de commentaire.Marchele H. | Premières impressions
Le client n'a pas laissé de commentaire.aukia R. | Premières impressions
Le client n'a pas laissé de commentaire.frank S.
Manager behind the counter was very frustrated and upset. Apparently other locations were redirecting people to his location and he did not have inventory to support. He was vocal about this and even called another store to tell them. This was done in front of a line of customers. I understand his frustration and felt bad he was placed in that situation; furthermore, I felt bad for the people who were redirected wrongly from other locations.Jason S.
Le client n'a pas laissé de commentaire.noemi T.
Quick and efficient drop off very similar to dropping off a car rental. Really well handled. Kudos!Usman K.
great spot - easy for drop-off and awesome employees all around the location (inside and outside)Michael B.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.Mark L.
Charlie was amazing. So helpful, kind, and accommodating. We had our Cadillac converters stolen on a way to a funeral and Charlie was so kind and advised us on type of vehicle and duration. Just a great guy.Heather S.
Le client n'a pas laissé de commentaire.ERIN R.
Le client n'a pas laissé de commentaire.Alicia M.
Le client n'a pas laissé de commentaire.Austin S.
Le client n'a pas laissé de commentaire.Quicy M.
Kaiser Ahmed was professional and very helpful.Rosie M.
Le client n'a pas laissé de commentaire.edwin S.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.Brett P.
Le client n'a pas laissé de commentaire.barbara M.
Le client n'a pas laissé de commentaire.Shaimeka J.
As a retail manager I realize this is a high volume location on a high volume week, but I feel like this should have been anticipated and staffed for. Additionally, as busy as they were only the manager seemed to be working with any urgency.Kenneth T.
I an being charged with damages i did not make. They are quick to rush you out the store not giving you proper time to take pictures. Worst place !!!!!!Jimmy E.
Le client n'a pas laissé de commentaire.isidro B.
Terrible Customer Service. Manager had a Very Bad Attitude. How is that place still in service.RUSSELL C.
They're service good..Dong N.
Le client n'a pas laissé de commentaire.Ernest D.
Hope in the future ,the location answer the phone calls come in, because I try to call them and I was send to a answering machine, and to me , that was a waist of my time.Pedro R.
Answer the phoneStephen S.
Le client n'a pas laissé de commentaire.Hannah W. | Expérience générale
Le client n'a pas laissé de commentaire.Celestina A. | Expérience générale
Very pricey .Cheryl H. | Expérience générale
Love the fact they was patient and understanding also had a smile on my face when leavingLatoya J. | Premières impressions
Le client n'a pas laissé de commentaire.Tara G. | Expérience générale
Le client n'a pas laissé de commentaire.Edna B. | Premières impressions
Le client n'a pas laissé de commentaire.HENRY W. | Premières impressions
Le client n'a pas laissé de commentaire.latoya f. | Premières impressions
Le client n'a pas laissé de commentaire.MEGAN D. | Premières impressions
Le client n'a pas laissé de commentaire.Hannah W. | Premières impressions
Le client n'a pas laissé de commentaire.loy s. | Expérience générale
Le client n'a pas laissé de commentaire.ANGELIQUE J. | Expérience générale
The staff was real helpful. They really made the trip less tedious.cynthia t. | Premières impressions
Friendly and helpful serviceloy s. | Premières impressions
Le client n'a pas laissé de commentaire.Lori V. | Online Move In
Le client n'a pas laissé de commentaire.Shaniqua C. | Expérience générale
Red headed guy who took care of me was awesome. Great service and very helpfulJimmy Z. | Premières impressions
Le client n'a pas laissé de commentaire.OLUGBENGA I. | Expérience générale
Location is full of crime and drugs. I used the unit for two days, until I found a nicer and safer storage facilityJulie G. | Expérience générale
Le client n'a pas laissé de commentaire.Jamira R. | Premières impressions
Every staff member that assisted me during both the truck rental and storage unit rental processes we very efficient and helpful. I highly recommend this location.LAURA P. | Expérience générale
Le client n'a pas laissé de commentaire.Cheryl H. | Premières impressions
Le client n'a pas laissé de commentaire.SHANISHA ANN M. | Premières impressions
Le client n'a pas laissé de commentaire.Renea b. | Expérience générale
Le client n'a pas laissé de commentaire.Jamell T. | Premières impressions
Charles and the staff of Uhaul were professional, polite and very helpful. I will definitely be back.Cherelle M. | Premières impressions
This place and facility was the greatest experiences me and my family has ever had and we truly do appreciate all the assistance that was to offer.DARRIL B. | Expérience générale
The GM would benefit from customer service training.Britney M. | Premières impressions
Le client n'a pas laissé de commentaire.Debra C. | Premières impressions
Le client n'a pas laissé de commentaire.Adrian R. | Expérience générale
Never had a problem since 2017 . Staff was always helpful and kind. Thank you for the services rendered.carolyn b. | Expérience générale
Le client n'a pas laissé de commentaire.MARCELL B. | Expérience générale
Le client n'a pas laissé de commentaire.EVELYN R. | Expérience générale
Le client n'a pas laissé de commentaire.EDWARD L. | Expérience générale
Le client n'a pas laissé de commentaire.ADDIS K. | Premières impressions
Le client n'a pas laissé de commentaire.Nicole E. | Expérience générale
Great serviceCarmen P. | Expérience générale
Le client n'a pas laissé de commentaire.Victoria t. | Premières impressions
Le client n'a pas laissé de commentaire.Michael C. | Expérience générale
Le client n'a pas laissé de commentaire.GRACE I. | Premières impressions
Charles or Charlie (Manager at Bissonet location) was Amazing. We arrived to unload a Uhaul we rented 1 way from Missouri 45 min before closing and the manager greeted us outside, helped us use our code to gain access and showed us to our unit. The unit was smaller then I expected and I went into office and inquired about a larger unit. Charles was very through and accommodating and found us the perfect size within our budget. He also suggested I call the 1800 number and see about dropping the uhaul at his location to make it easier for us seeing as I would have had to drive across town to drop it off. Once I spoke to a customer care agent it was no issue moving my drop location to the Bissonet store. I was So Happy and Impressed with the customer service Charles gave us and the attentiveness given so close to him getting off work. Thank you so much!Travis K. | Online Move In
Charlie and his team were true professionals. Shorthand because release of an employee. They stepped up there game and provessed each customers demans and concerns. After 60 yrs. U-haul is the best. My opionion. I will recommend u-haul foreever. That is how you succed. Give that kudos.ALLEN K. | Expérience générale
Le client n'a pas laissé de commentaire.suzanne K. | Premières impressions
Overall good experience but long wait times and had to dispose large couch because was unable to position couch to get into storage room. This wasn't due to storage size moreso narrowness of walkway. The other option was to purchase another storage 臘♀️Aside from these things experience was good.Shaniqua C. | Premières impressions
GOOD CUSTOMERSERVICE,FRIENDLY,HELPFUL,MARIA c. | Premières impressions
Le client n'a pas laissé de commentaire.DENNIS C. | Expérience générale
Excellent service always!Fonda B. | Expérience générale
Charlie and Sarah were super helpful and knowledgeable about their facility. Even though it's an older property, they're clean and well maintained.Julia H. | Premières impressions
Le client n'a pas laissé de commentaire.Casey H. | Premières impressions
Greatly appreciate the staff. Sarah, Bobbi, Charlie, Austin - Thank you all!Lesley B. | Expérience générale
Le client n'a pas laissé de commentaire.Curtis T. | Expérience générale
Sarah Baron was a knowledgeable employee very efficient about the company, very QUICK on her standrad, she deserves Lunch are something 👌, she is about BEST U- haul employee I Have deal with, that has consistent about what she know, I had been RENTNG from this company over 20years, first time ever comfortable with a U-HAUL THANK YOU VERY MUCH LAVONNE AUSTIN-JONESLavonne J. | Premières impressions
La persona que me atendió fue muy amable y una exelente personajavier p. | Premières impressions
Only 4 start because is no light inside de storage unit and no cart to help me to carry my stuff.Veronica H. | Premières impressions
Le client n'a pas laissé de commentaire.DENNIS C. | Premières impressions
The lady who took care of me was Absolutely Amazing kind, respect and extremely helpful in making my decision on unit size and the BONUS was the cleaning lady she had that unit clean and smelling fresh!Fonda B. | Premières impressions
**** 5 STARS experience start to finish!! Kudos to all staff members!! Thank you!Lesley B. | Expérience générale
Sarah and other office member (I am sorry I did not get his name) were absolutely exceptional! Juggled a busy lobby and maintained a level of remarkable professionalIism. *****Special appreciative recognition to Sarah who's knowledge, and quick thinking made for a positive experience. The guy returning the trucks outside was top-notched - and kept the lot well organized. I would highly recommend this location without hesitation. Thank you all again - Y'all are a phenomenal crew!Lesley B. | Premières impressions
I didn't get the name of the woman that worked there but she was absolutely incredible. Friendly and offered to show me all the storage rooms with a friendly attitude. I had to see probably 4 or 5 different rooms, she went through all the options with me and then helped me get a moving truck too. She was great!Mitchell G. | Premières impressions
Le client n'a pas laissé de commentaire.kennedy W. | Premières impressions
I have loved everything about my experience with U-haul at Meyerland so far. I'm glad i chose this location and have been given helpful service since day 1.MARCELL B. | Premières impressions
Le client n'a pas laissé de commentaire.Christine C. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole E. | Premières impressions
Le client n'a pas laissé de commentaire.Avery W. | Expérience générale
The only issue I had with this storage facility was the hours to access the unit. Other than that the facility is fantastic and employees were helpful and resolved any concernsAngelica D. | Expérience générale
Le client n'a pas laissé de commentaire.Diane W. | Premières impressions
My access card and code don't work but that's the only thing that was wrong.Christine C. | Premières impressions
Highly recommend all my friends and family.Maria R. | Expérience générale
Le client n'a pas laissé de commentaire.Regina Garza M. | Premières impressions
Le client n'a pas laissé de commentaire.Nicole E. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole E. | Premières impressions
Le client n'a pas laissé de commentaire.Ana C. | Expérience générale
Le client n'a pas laissé de commentaire.RAYON S. | Expérience générale
Jordan, The customer service was excellent! I must give , Jordan, and the staff credit for there fast service and professionalism. I recommend that every one of your Uhaul establish watch what Jordan and his staff do on a regular day. Truly impressive!!!! I will be using you all again on my next move!Terrell C. | Expérience générale
EnjoyedCARRIE N. | Expérience générale
Le client n'a pas laissé de commentaire.Silvestre S. | Premières impressions
Was disappointed that they wouldn't offer a discount on a storage area (8×4×6) that had a large drainage pipe in corner of unit that took up approximately 1 square footmatthew i. | Premières impressions
Le client n'a pas laissé de commentaire.Edward L. | Expérience générale
Le client n'a pas laissé de commentaire.Maria R. | Premières impressions
Le client n'a pas laissé de commentaire.SERGIO C. | Premières impressions
Just know I will be coming back, great customer service and reasonable pricesSyverta S. | Expérience générale
This was a very expensive space but Jorden Lewis and the staff were well trained and generally excellent and so compensated somewhat for the excessive cost. They never did get the alarm glitch straightened out and after about a dozen tries I just gave up and learned that after what seemed like eternity, the alarm stopped. Surely the neighbors got tired of hearing all the noise and the police never did come so I would say the alarm really does not work except as an irritant. I suppose it is something that can be advertised to some advantage and probably a standard for U-Haul.Dean E. | Expérience générale
Everything was amazing just Wish they Would have more storage unitsalma f. | Premières impressions
I'm coming back again when I have to store things in the futurejack P. | Expérience générale
Le client n'a pas laissé de commentaire.Yolanda G. | Expérience générale
It is not a place after arriving you feel your belongings is safe. People from the street or neighborhood hanging out there. The entrance/exit door did not and would not work properly. The office workers and manager could not operate the door!Jacqueline S. | Premières impressions
The only disappointment that I encountered was closing out my account before the monthly payment date and NOT recieving any type of refund.Cassandra S. | Expérience générale
Great servicejack P. | Premières impressions
Jordan was a Awesome MgrPATRICIA H. | Expérience générale
ThanksHerbert F. | Premières impressions
Great location, good customer serviceSyverta S. | Premières impressions
A really good storage outfit always looks very clean helpful staff would recommend them highly Al JonesALFRED J. | Expérience générale
Long wait time but the young lady who assisted me with a storage was very efficient and nice. I would recommend.Keisha L. | Premières impressions
Jordan and Sidney, the young lady was very helpful ! They both go beyond and above to please the customers. I will definitely recommend this location to my family and friends and word of mouth.charlie b. | Expérience générale
Jordan, Thank you for being patient with your me! I want to give a public apology to you. I was rude when called because of the situation but you stayed calm :) it wasn't personal! Great ServiceCierra T. | Expérience générale
Great customer service and representative keep up the great workstanley d. | Premières impressions
My only complaint is the price for my small storage unit but otherwise the location and service were excellent.Jovanna D. | Expérience générale
The time I was with email storage over the past years was not intended as the relevant pronounced choices of choices. Service was ok to negative and ok to better. 281-409-1004/ 2016-2019 different.Rachel H. | Expérience générale
Super friendly and accommodating.shyla t. | Premières impressions
Great people that work there. No issues with my many needs.Jeffery J. | Expérience générale
Regrets .Thompson A. | Premières impressions
Had a bit of a miscommunication over my unit to start, but management was super nice and willing to go above and beyond to help me out, so I'd definitely recommend this location!Samantha W. | Expérience générale
The staff at Meyerland U-Haul were great.Mary W. | Expérience générale
Did ok !charlie b. | Premières impressions
Great employee and great service, keep up the excellent workSTANLEY D. | Expérience générale
greatMichael S. | Premières impressions
BienFrancisco P. | Expérience générale
Great Service!Ruby O. | Expérience générale
hurricane Harvey force me to storage which was greatly needed.Timothy E. | Expérience générale
I recommend this locationdavine d. | Expérience générale
Storage was just right, not what I expected but it got the job done.rachel b. | Expérience générale
S.O.daniel c. | Expérience générale
Every employee that I worked with was kind and helpful. Many thanks.delaney o. | Expérience générale
Friendly staff. No problems.Susan T. | Expérience générale
the time that I rented a unit in u haul everything was perfect. thanksBLANCA R. | Expérience générale
The only issue is that is is difficult to get hold of the office by phone and there is always a pretty long wait time on location itself.Aliza M. | Expérience générale
Always had friendly service and access when neededLinda P. | Expérience générale