Le client n'a pas laissé de commentaire.
sydni hCustomer Reviews for U-Haul Moving & Storage of Meyerland Area
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The owner had amazing customer service
Jasmine RThis was the nicest and most professional U-Haul facility I’ve ever experienced.
Gregory MMuy lindos las chicas y chicos que trabajan ahí muy respetusos amables con los clientes y si ayudan tienen una energía y espíritu positivo de servicio al cliente gracias por tener Empleados como ellos son el rostro y hacen UHAUL grande y pocas veces reconocidos el valor como empleados The girls and boys who work there are very nice, very respectful, kind to the clients and if they help, they have a positive energy to help the clients thanks to the Employees, how they are the face of the company and their great value as Employees is rarely recognized.
thomas mI was charged for a dolly that I didn't use as I had 2 already. Upon opening the door I found that the dolly wasn't attached to anything and laying loose. I should of said something at the time but was too tired from moving.
Candice SMake it easier to return the truck
mosleh aThe enclosed trailer I reserved was not available. I was not made aware of this until I showed up to retrieve it. They did offer to find another location or provide me with an open trailer. I did not have time to go to an alternate location. No discount was offered for the inconvenience. I was then told that I could get the trailer with ramp to at the same price. Upon returning the trailer, I was charged an additional amount to cover the difference in prices so this was not honored. The pins that kept the ramp up were both damaged; 1 was bent and the other was completely rusted and detached from the chain. I had to use a hammer each time to get the pins out.
David REverything good
Majahil CNothing, Austin was awesome and made my transaction very smooth and got me the rental equipment that I needed.
Tirsa GHuh nothing I like it
merci bOnly because I was able to talk to a U-Haul representative and he was trying to help with the refund but he wasn’t a manager, but no manager on duty
Shadrick TLazy employees with bad attitudes.
mark bThat small storage space was too expensive! Almost 100 month!!!
Lykama J | Expérience généraleYour sign in procedure of two contacts, taking photo's of trailer is slow. Car rental companies pride themselves of being quick, why is your process so different. Furthermore you have information on file, do you need the two contacts each time? Seems you don't care about how long and many hoops you force your customers through.
Peter WPrestan excelente servicio
Osmundo JThe manager at this location is top notch. Customer service is at its best. I will continue to rent from this location.
LORETTA HEquipment was not clean
Jagdeesh BEverything Was Great!
Ruby O | Expérience généraleMs. Bell was very friendly and helpful so was the gentleman when I arrived my first day
Deborah E | Expérience généraleI was giving excellent service.
MARTHA VI rented a truck at 5pm and was under the impression that my rental was for 24 hours. I got a call at 12 pm stating my rental was over due a hour and I would be charged another day of rental. I've always rented a U haul for 24 hours , not sure why it was different this time. I am highly disappointed I was charged an entire day for going over my time, even I thought the rental was supposed to be returned at 5 pm
Kimberly JThank you Ms. Janet for helping get situated for my long road trip to my new house!
daevonda hAll was very good!
ana jManager was very polite and accomodating
William CChecking with Christian F was simple and quick. He properly explained the returning procedure and gave me quick tips to save money on renting out a Box Truck. I will definitely recommend this particular store as I will be coming back for future rental equipment.
Jonathan BShould be ashamed, wasted 6 hours of my time.
Josh MTheir customer service is second to none. Thanks to manager Charlie.
Cricket S | Premières impressionsthe truck didn't drive well. glad i didn't need to go over 35 mph. extremely loud. didn't fell safe it in. i have rented before from this location and others and this is the first experience that i felt unsure i was going to make it back. i only went 15 miles. transmission didn't shift gears well
leslie mAfter some initial problems the employees went above and beyond to get me a rental truck. UHAUL needs to be more clear on license requirements re: Canadian/International. It is odd that a Canadian drivers license is not recognized as "International" by UHUAL. I have rented vehicles all over the world and never run into a problem. Thanks to the employees at this location for sorting out the problems and getting my U.S. born wife a rental.
James UI was charged $15 for fuel replacement when I only drove, round trip, 4 miles. The move I was scheduled to do had cancelled, so I ended up not using the U-Haul. The manager that checked me in said I would have to still be charged for an in town trip, and I was fine with that. Now, after receiving my receipt I noticed the fuel charge and began immediately asking how could the fuel hand move as much as they recorded if the truck was only driven 4 miles. The young man checking me out was even puzzled, and went to inquire of the manager, who recorded fuel and mileage, how this was possible. She would not budge, nor talk to me to explain her fuel reading. Maybe she was having a bad day that morning, but I wouldn't recommend that type of service to anyone.
SHELDON HThey are not behaving good. The customer was very experienced with this U-Haul.
Omid MActually this was not my location. I went to the location I preferred but they changed my location and charged me for additional miles.
Rakesh MExelente person en frente Kien rento amable mente gracias
Maria GThis location is my preference because I have never had bad service.
Veesther RI have no ideal what I was charged the $50 for
Jim SExselente serviccio
Maria GExcelente servicio
jose mGreat location, helpful staff. I had a storage unit at this location for 5 & 1/2 years. No issues with the location or staff.
richard g | Expérience généraleFriendly & professional staff. Clean & secure facility. Overall great experience start to finish.
Victoria H | Expérience généraleEverything went very well. Would not change a thing
MIKE SExcellent service.
Michael FI am very grateful to one of your employees who really assisted me and helped me resolve a very difficult situation with my move. I believe her name is Narnia and she is fantastic!
BettyD R | Expérience généraleFast service,,, Knowledgeable staff on duty. Pleasant office environment
Kyle SThe girl was rude. And had a nasty attitude.
Dominique DThe manager was great and really was attentive to my request.
Calvin SNothing to improve me you have a good and excellent service
JOSE AHi, i forgot couple boxes inside the truck and they charged me $25 for cleaning them. Its way overpriced for that. I would take them of if they asked me to do it. Its just 2 minutes work. Its not fare.
Cihangir DI have been a U-haul customer for a long time and a lady made private questions to me no allowed like why I have two phones. Also she asked me to provide multiple contact names and phone numbers, she called all of them to ask if they know me, I'm ok with that but asking too many questions I think she used unnecessary way to check my status as a customer. I think he was kind of racist towards me. I am not a criminal.
Henry AS.O.
LAKEETA DManager was in constant contact starting a couple days before. Was very accommodating and found a way to make it happen when obsticles arose.
Logan KEverything is fine
Johnson CThe service representative (Hollie at Meyerland) WAS RUDE as can be. She chastised and belittled me for my return time which was an hour over the time for the 24 hour cycle for the rental. It almost seemed like she enjoyed the punishment of the $50 dollar penalty. Yall are a huge company and I'm sure no one will read this or care, but I think being an hour late on a 24 hour rental return resulting in a $50 dollar fine is EXCESSIVE. I also don't feel it is professional to "rub in" the penalty. I had a family emergency that hindered me getting it back on time and when she called and told me, "obviously I YOU ARE WAY OVER the grade period of 15 min…and" I Cannot help you" I said, "well fine….you've lost my business." I'm sure you could care less. Not even sure why I bothered with this.
MARK DManager was magnificent Charlie’s one-of-a-kind!
Mat GNothing! Customer service was excellent!
Sally WI was with them for a long time and I had no problem with them at all I will rent from them again😍
MARY C | Expérience généraleShort term renting for a moving thanks
Artemio G | Expérience généraleI've always chosen this U-Haul location in Meyerland, precisely for the outstanding friendly, yet professional customer service! The staff that has assisted me have been top notch! I give the a Gold Star, 5 Star, the highest award and a super raise $$!! To the boss(es), please consider them for a nice healthy raise! Keep your smiles on! I will continue to be a customer and certainly refer friends and family.... I've already referred! Thank you! God Bless! L.Sanchez
laura s | Expérience généraleBell was fabulous.
DAVID C | Premières impressionsFueron muy amables me gustó mucho la atención que me brindaron
delmer C | Premières impressionsGreat, friendly, helpful staff. Good prices on boxes. Only negative was the security system was down for a while but I still had access.
Bruce S | Expérience généraleThanks, in and out, real easy
DAVID B | Expérience généraleThank you bell
Virginia A | Premières impressionsAwesome customer service
Daniel G | Premières impressionsThe system was down and I had to use the temporary passcode as everything else to to get inside the door. I was told what I wouldn't be able to do something over the phone. And I kept hearing negative stuff through the time I got the storage space and the U-Haul truck
Leaarion N | Premières impressionsMr. Crawford was very accommodating too help his long-term customer......Thank you so much...right now using different locations. I'm very faithful to UHAUL
Lavonne J | Expérience généraleEs la segunda vez que rento en este lugar y he recibido buen trato
carla o | Premières impressionsGreat customer service, the manager said his assistant were always polite and courteous and they both really helpful in my situation.
Raymond M | Expérience généraleGood company
Luis P | Premières impressionsThe people at this particular one are very helpful and professional
Daniel E | Expérience généraleI received excellent treatment and courtesy and especially Charlie the manager going beyond the normal. If ever returning to Houston I would go to Charlie store.
JOEL W | Expérience généraleCharles was very rude and dismissive on the next morning of me returning the U-Haul truck he didn’t even ask me if I had any issues or anything he was dismissive and rushed me to the point where a week later I went ahead and canceled the storage because if the customer service of the hospitality is the way that Charles gives it and if he’s in a roll of leader ship there is no way that I can do business with this company at this location.
Dean a | Expérience généraleI rented a storage room in 12-22. For some reason, the "Auto Pay" was not set up correctly and was considered "late" on my next payment. I went to the location to correct the problem. The Assistant Manager, Ms. Narmin Ortega was extremely helpful in getting this problem resolved. She was very courteous and explained every step of the process in rectifying the problem. She made sure that the "Auto Pay" was instituted and this problem would not occur again. She is to be commended for her professionalism and knowledge of the U-Haul administrative process.
james s | Premières impressionsPerfect price perfect timing perfect unit
latia b | Premières impressionsMuy bien
hugo r | Premières impressionsLove it
troy B | Premières impressionsThey with the blue eyes is awesome I forgot his name but his customer service is great
Drechell M | Premières impressionsBuena atención y rapidez en el servicio
Ernesto C | Premières impressionsVery pricey .
Cheryl H | Expérience généraleLove the fact they was patient and understanding also had a smile on my face when leaving
Latoya J | Premières impressionsThe staff was real helpful. They really made the trip less tedious.
cynthia t | Premières impressionsFriendly and helpful service
loy s | Premières impressionsRed headed guy who took care of me was awesome. Great service and very helpful
Jimmy Z | Premières impressionsLocation is full of crime and drugs. I used the unit for two days, until I found a nicer and safer storage facility
Julie G | Expérience généraleEvery staff member that assisted me during both the truck rental and storage unit rental processes we very efficient and helpful. I highly recommend this location.
LAURA P | Expérience généraleCharles and the staff of Uhaul were professional, polite and very helpful. I will definitely be back.
Cherelle M | Premières impressionsThis place and facility was the greatest experiences me and my family has ever had and we truly do appreciate all the assistance that was to offer.
DARRIL B | Expérience généraleThe GM would benefit from customer service training.
Britney M | Premières impressionsNever had a problem since 2017 . Staff was always helpful and kind. Thank you for the services rendered.
carolyn b | Expérience généraleGreat service
Carmen P | Expérience généraleCharles or Charlie (Manager at Bissonet location) was Amazing. We arrived to unload a Uhaul we rented 1 way from Missouri 45 min before closing and the manager greeted us outside, helped us use our code to gain access and showed us to our unit. The unit was smaller then I expected and I went into office and inquired about a larger unit. Charles was very through and accommodating and found us the perfect size within our budget. He also suggested I call the 1800 number and see about dropping the uhaul at his location to make it easier for us seeing as I would have had to drive across town to drop it off. Once I spoke to a customer care agent it was no issue moving my drop location to the Bissonet store. I was So Happy and Impressed with the customer service Charles gave us and the attentiveness given so close to him getting off work. Thank you so much!
Travis K | Online Move InCharlie and his team were true professionals. Shorthand because release of an employee. They stepped up there game and provessed each customers demans and concerns. After 60 yrs. U-haul is the best. My opionion. I will recommend u-haul foreever. That is how you succed. Give that kudos.
ALLEN K | Expérience généraleOverall good experience but long wait times and had to dispose large couch because was unable to position couch to get into storage room. This wasn't due to storage size moreso narrowness of walkway. The other option was to purchase another storage 臘♀️Aside from these things experience was good.
Shaniqua C | Premières impressionsGOOD CUSTOMERSERVICE,FRIENDLY,HELPFUL,
MARIA c | Premières impressionsExcellent service always!
Fonda B | Expérience généraleCharlie and Sarah were super helpful and knowledgeable about their facility. Even though it's an older property, they're clean and well maintained.
Julia H | Premières impressionsGreatly appreciate the staff. Sarah, Bobbi, Charlie, Austin - Thank you all!
Lesley B | Expérience généraleSarah Baron was a knowledgeable employee very efficient about the company, very QUICK on her standrad, she deserves Lunch are something 👌, she is about BEST U- haul employee I Have deal with, that has consistent about what she know, I had been RENTNG from this company over 20years, first time ever comfortable with a U-HAUL THANK YOU VERY MUCH LAVONNE AUSTIN-JONES
Lavonne J | Premières impressionsLa persona que me atendió fue muy amable y una exelente persona
javier p | Premières impressionsOnly 4 start because is no light inside de storage unit and no cart to help me to carry my stuff.
Veronica H | Premières impressionsThe lady who took care of me was Absolutely Amazing kind, respect and extremely helpful in making my decision on unit size and the BONUS was the cleaning lady she had that unit clean and smelling fresh!
Fonda B | Premières impressions**** 5 STARS experience start to finish!! Kudos to all staff members!! Thank you!
Lesley B | Expérience généraleSarah and other office member (I am sorry I did not get his name) were absolutely exceptional! Juggled a busy lobby and maintained a level of remarkable professionalIism. *****Special appreciative recognition to Sarah who's knowledge, and quick thinking made for a positive experience. The guy returning the trucks outside was top-notched - and kept the lot well organized. I would highly recommend this location without hesitation. Thank you all again - Y'all are a phenomenal crew!
Lesley B | Premières impressionsI didn't get the name of the woman that worked there but she was absolutely incredible. Friendly and offered to show me all the storage rooms with a friendly attitude. I had to see probably 4 or 5 different rooms, she went through all the options with me and then helped me get a moving truck too. She was great!
Mitchell G | Premières impressionsI have loved everything about my experience with U-haul at Meyerland so far. I'm glad i chose this location and have been given helpful service since day 1.
MARCELL B | Premières impressionsThe only issue I had with this storage facility was the hours to access the unit. Other than that the facility is fantastic and employees were helpful and resolved any concerns
Angelica D | Expérience généraleMy access card and code don't work but that's the only thing that was wrong.
Christine C | Premières impressionsHighly recommend all my friends and family.
Maria R | Expérience généraleJordan, The customer service was excellent! I must give , Jordan, and the staff credit for there fast service and professionalism. I recommend that every one of your Uhaul establish watch what Jordan and his staff do on a regular day. Truly impressive!!!! I will be using you all again on my next move!
Terrell C | Expérience généraleEnjoyed
CARRIE N | Expérience généraleWas disappointed that they wouldn't offer a discount on a storage area (8×4×6) that had a large drainage pipe in corner of unit that took up approximately 1 square foot
matthew i | Premières impressionsJust know I will be coming back, great customer service and reasonable prices
Syverta S | Expérience généraleThis was a very expensive space but Jorden Lewis and the staff were well trained and generally excellent and so compensated somewhat for the excessive cost. They never did get the alarm glitch straightened out and after about a dozen tries I just gave up and learned that after what seemed like eternity, the alarm stopped. Surely the neighbors got tired of hearing all the noise and the police never did come so I would say the alarm really does not work except as an irritant. I suppose it is something that can be advertised to some advantage and probably a standard for U-Haul.
Dean E | Expérience généraleEverything was amazing just Wish they Would have more storage units
alma f | Premières impressionsI'm coming back again when I have to store things in the future
jack P | Expérience généraleIt is not a place after arriving you feel your belongings is safe. People from the street or neighborhood hanging out there. The entrance/exit door did not and would not work properly. The office workers and manager could not operate the door!
Jacqueline S | Premières impressionsThe only disappointment that I encountered was closing out my account before the monthly payment date and NOT recieving any type of refund.
Cassandra S | Expérience généraleGreat service
jack P | Premières impressionsJordan was a Awesome Mgr
PATRICIA H | Expérience généraleThanks
Herbert F | Premières impressionsGreat location, good customer service
Syverta S | Premières impressionsA really good storage outfit always looks very clean helpful staff would recommend them highly Al Jones
ALFRED J | Expérience généraleLong wait time but the young lady who assisted me with a storage was very efficient and nice. I would recommend.
Keisha L | Premières impressionsJordan and Sidney, the young lady was very helpful ! They both go beyond and above to please the customers. I will definitely recommend this location to my family and friends and word of mouth.
charlie b | Expérience généraleJordan, Thank you for being patient with your me! I want to give a public apology to you. I was rude when called because of the situation but you stayed calm :) it wasn't personal! Great Service
Cierra T | Expérience généraleGreat customer service and representative keep up the great work
stanley d | Premières impressionsMy only complaint is the price for my small storage unit but otherwise the location and service were excellent.
Jovanna D | Expérience généraleThe time I was with email storage over the past years was not intended as the relevant pronounced choices of choices. Service was ok to negative and ok to better. 281-409-1004/ 2016-2019 different.
Rachel H | Expérience généraleSuper friendly and accommodating.
shyla t | Premières impressionsGreat people that work there. No issues with my many needs.
Jeffery J | Expérience généraleRegrets .
Thompson A | Premières impressionsHad a bit of a miscommunication over my unit to start, but management was super nice and willing to go above and beyond to help me out, so I'd definitely recommend this location!
Samantha W | Expérience généraleThe staff at Meyerland U-Haul were great.
Mary W | Expérience généraleDid ok !
charlie b | Premières impressionsGreat employee and great service, keep up the excellent work
STANLEY D | Expérience généralegreat
Michael S | Premières impressionsBien
Francisco P | Expérience généraleGreat Service!
Ruby O | Expérience généralehurricane Harvey force me to storage which was greatly needed.
Timothy E | Expérience généraleI recommend this location
davine d | Expérience généraleStorage was just right, not what I expected but it got the job done.
rachel b | Expérience généraleS.O.
daniel c | Expérience généraleEvery employee that I worked with was kind and helpful. Many thanks.
delaney o | Expérience généraleFriendly staff. No problems.
Susan T | Expérience généralethe time that I rented a unit in u haul everything was perfect. thanks
BLANCA R | Expérience généraleThe only issue is that is is difficult to get hold of the office by phone and there is always a pretty long wait time on location itself.
Aliza M | Expérience généraleAlways had friendly service and access when needed
Linda P | Expérience généraleIt was easy to use and I like that I could use a room that’s elevated so I didn’t have to worry about flooding
Maite L | Expérience généraleNever felt unsure about anything. The staff were all very helpful and great. Best storage facility i have used yet. Thanks again, for all the help.
Maria U | Expérience générale