Évaluations des clients U-Haul Moving & Storage of Meyerland Area

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Meyerland Area

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

STEPHEN EDWARD M.
Évaluation :

Overall, they did very good. The only issue was that, apparently, one of the employees had used the truck I was assigned after the last rental and had not noted this, so the mileage was greater than noted on the contract and the gas was lower. I noted this and documented it in the new (to me) and useful app but the staff did not notice this until I pointed it out when they asked me to pay for gas, which I had already done just before returning the truck. Please be sure to review how the new app works and have your staff look for customer notes, as they review the returned vehicle.

Jasmin S.
Évaluation :

Le client n'a pas laissé de commentaire.

ELIZABETH W.
Évaluation :

Le client n'a pas laissé de commentaire.

SANDERS A.
Évaluation :

Hire more Cindy's.

LAKENYA G.
Évaluation :

Le client n'a pas laissé de commentaire.

Sterling B.
Évaluation :

Le client n'a pas laissé de commentaire.

PAMELA L.
Évaluation :

Le client n'a pas laissé de commentaire.

DAUDI A.
Évaluation :

To me everything waa excellent the service an everything else thank you

ANTOVYCK K.
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle G.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert R.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark T.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL STUART R.
Évaluation :

Le client n'a pas laissé de commentaire.

Ana C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES D.
Évaluation :

Le client n'a pas laissé de commentaire.

VINCENTE O.
Évaluation :

They need to learn to be more attentive and caring about the customers. The process was also super super slow.

Camilla C.
Évaluation :

Had to find the truck on the lot myself. Did not have the appliance dolly requested. Had to drive to the S. Gessner location (8015 S. Gessner) to get one. At this location, was told to load this equipment into the truck myself. At 5 feet 3 inches, this was not an easy task. Frankly both these locations will be on my DO NOT USE list.

Aaron A.
Évaluation :

The staff at this location are GREAT! Please keep up the great work, I will use this location again :)

MARIAN P.
Évaluation :

The rep was not clear about mileage charges when I booked my reservation. I learned through calling customer service that the mileage charge (for in-town moves) is $0.89/mile during the week and $1.09/mile on saturdays and sundays. Had I know I would have booked for Friday instead of saturday.

TERRELL B.
Évaluation :

Le client n'a pas laissé de commentaire.

David L.
Évaluation :

Le client n'a pas laissé de commentaire.

JULIO F.
Évaluation :

Drove 12 miles. Added $2 in gas. Then was charged $7.49 additional for gas upon checkout. This was in addition to the 89 cent per mile charge. Not that it is a lot of money and I paid without comment but it appears to be a ripoff. How could 12 miles use almost $10 in gas?

NAAMAN O.
Évaluation :

I reserved a truck at my local location and when I got there I was told no trucks were available. This was fine for I was informed that some location don't have trucks. however, when a representative reached out to me and was sure that there was one at another location across town I arrived at the second location only to find out there was no trucks. an hour later I was forced to upgrade to a more expensive unnecessary option. Customers should be able to count on you ex specially when you've given them your assurance.

Matthew M.
Évaluation :

My order was inexplicably canceled, which caused my furniture to become lost in transit. Jordan (the manager at this site) tried to get things on track as best he could but my bed and rest of my furniture was lost FOR OVER 3 WEEKS. I had to buy an inflatable mattress for my jew apartment because of this. I will never use uhaul again.

ALEXIS RENEE M.
Évaluation :

Made an online reservation. What we reserved was ready upon arrival. Pickup was quick and easy, in and out in no time.

DEBRA C.
Évaluation :

Staff and customer service was great!

Amber F.
Évaluation :

Le client n'a pas laissé de commentaire.

ABDULAI K.
Évaluation :

Le client n'a pas laissé de commentaire.

KELLY F.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew M.
Évaluation :

Le client n'a pas laissé de commentaire.

Miguel G.
Évaluation :

Both employees were kind and friendly and very knowledgeable! Quick service!

DONALD P.
Évaluation :

Wasn't real friendly people. Felt they could have had a few more people skills

RONALD T.
Évaluation :

Le client n'a pas laissé de commentaire.

David W.
Évaluation :

Le client n'a pas laissé de commentaire.

KRISHNA T.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSE JORGE-ARTUR B.
Évaluation :

Kind people. Everything went smooth for me there. Thank you.

ROBERT LYNN S.
Évaluation :

Everyone at this location has been very helpful have used this location multiple times in the last 30 days will be there again soon

Peter H.
Évaluation :

when i reserved my uhaul and trailer, the total was around $250, but when I actually ended up paying the total was $322. I have no idea where the huge increase came from.

Narcis A.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffery C.
Évaluation :

The service was excellent from start to finish. Thank you.

Deborah G.
Évaluation :

Le client n'a pas laissé de commentaire.

helen S.
Évaluation :

My experience, was good. Everything was as I was told. My box was early.

Michael G.
Évaluation :

Le client n'a pas laissé de commentaire.

CYNTHIA B.
Évaluation :

Le client n'a pas laissé de commentaire.

William B.
Évaluation :

Was a easy pick up. Store was well stocked. Staff was nice.

Gilberto M.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID U.
Évaluation :

Le client n'a pas laissé de commentaire.

HARVEY W.
Évaluation :

That truck doesn't need to be out on the road the transmission sound like it is out

KATHERINE R.
Évaluation :

Le client n'a pas laissé de commentaire.

JOEL W.
Évaluation :

Sydney was very helpful and fixed the issue when checking in for the equipment. She had fantastic customer service and people skills.

Karynna F.
Évaluation :

Le client n'a pas laissé de commentaire.

ANTHONY R.
Évaluation :

Le client n'a pas laissé de commentaire.

ABDULAI K.
Évaluation :

Le client n'a pas laissé de commentaire.

Eugene U.
Évaluation :

Representative who greeted us was wearing a mask. She was okay. Efficient and no-nonsense.

Elizabeth R.
Évaluation :

Le client n'a pas laissé de commentaire.

Jimmy S.
Évaluation :

Customer service from young lady at counter was excellent

ROBERT LYNN S.
Évaluation :

Keep doing what you are doing have always had great service at this location

RANDI H.
Évaluation :

The owner is nice and helpful. He made sure the equipment was clean and ready for me to use. The trailer worked well for my apt move. When I returned Sydney took care of everything and it was a quick process. Thanks so much!

Michael D.
Évaluation :

Le client n'a pas laissé de commentaire.

RAYON S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Theresa H.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott W.
Évaluation :

overall did great. easy check in and check out. the owner was very knowledgeable and helpful. would recommend.

MIGUEL U.
Évaluation :

Le client n'a pas laissé de commentaire.

Warren B.
Évaluation :

I love this location more then any other location i seen. I would Recommend you all to all Family. Everybody so like they treated me like family.

Antonio E.
Évaluation :

Busy location but knowledgeable personnel.

Joel S.
Évaluation :

Le client n'a pas laissé de commentaire.

Tanya E.
Évaluation :

Everything was as it should've been...no complaints here. Thank you!

Terrell C. | Expérience générale |
Évaluation :

Jordan, The customer service was excellent! I must give , Jordan, and the staff credit for there fast service and professionalism. I recommend that every one of your Uhaul establish watch what Jordan and his staff do on a regular day. Truly impressive!!!! I will be using you all again on my next move!

ERIKA CONSUELO G.
Évaluation :

Le client n'a pas laissé de commentaire.

STACEY J.
Évaluation :

I cannot recall the ladies' names who assisted us on Friday (08.28.2020) & Saturday (08.29.2020) mornings. Both ladies were extremely helpful; please inform them of the excellent customer service shown during this pandemic.

MARK STEPHEN B.
Évaluation :

The entire experience was excellent The Sales person was fast and efficient I rent several times a year from this location and will continue to rent here. Very happy with the personnel and the product

CARRIE N. | Expérience générale |
Évaluation :

Enjoyed

Jeffrey W.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT B.
Évaluation :

Le client n'a pas laissé de commentaire.

RICKY N.
Évaluation :

Le client n'a pas laissé de commentaire.

ALEXIS R.
Évaluation :

The trailer was in good working condition but could use some paint and oil. Sarah was beyond helpful and Guaranteed a great customer Experience - her French speaking skills were a great plus

STEVEN T.
Évaluation :

Le client n'a pas laissé de commentaire.

Toni A.
Évaluation :

Good customer service from Sarah.

Stephen R.
Évaluation :

Le client n'a pas laissé de commentaire.

Tarniecia S.
Évaluation :

Jordan helped us. He was the only person working and there was a line of people. I thought it would be a bad experience but I was pleasantly surprised. The way Jordan handled everyone so smoothly (and with an upbeat pleasant attitude) really impressed me. He was quick, kind, and thorough. Keep up the amazing work & great service, Jordan!

Joseph B.
Évaluation :

Excellent customer service by Jordan. I was in and out with the rental Truck within 10 minutes.

Amy F.
Évaluation :

Everyone helping today was friendly and went out of their way to help. I was very pleased and thankful.

Seth M.
Évaluation :

You guys should make it as contactless a process as possible. I did not like coming into the store to grab my key from the store attendant. The store attendant didn't wear her mask properly. It wasn't over her nose. Supply your employees with masks that fit.

KHOI N.
Évaluation :

The cashier who checked me in and then went to install the trailer to my vehicle was very helpful, professional and polite. She helped me to pick out the right ball hitch and even told me that I should store this ball hitch whenever I am not towing so that it will not be stolen. Small advice like that helps us newbies.

Berke S.
Évaluation :

Moving company: Carter moving was excellent and very professional. Highly recommend

Silvestre S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jose G.
Évaluation :

Nothing to add

Javane S.
Évaluation :

Le client n'a pas laissé de commentaire.

mary T.
Évaluation :

Very conscientious workers

Jennifer M.
Évaluation :

Le client n'a pas laissé de commentaire.

eric L.
Évaluation :

Le client n'a pas laissé de commentaire.

Jillian H.
Évaluation :

Le client n'a pas laissé de commentaire.

RILEY J.
Évaluation :

Le client n'a pas laissé de commentaire.

Onzelo M.
Évaluation :

Very smooth self rental. Only problem was that it required two additional phone numbers of people to verify the rental. Uhaul should tell people that first. I had to spend 20 minutes finding 2 people who could answer the phone to verify me so i could rent.

Steven W.
Évaluation :

Young black gentleman was wonderful

Fernando P.
Évaluation :

Keep up the good work! Needed to upgrade size of truck to which management was was able to accommodate without delay. At time of Return - Joel Whitten was very professional, personable and explained the return process. Me. Lewis (GM) leads by example...Courteous and customer-oriented. Hearing discussions between staff, he is respected and respectful. True servant-leadership! Not sure what comes after being a GM, but Mr Lewis is poised to advance! Management & staff have earned and deserve recognition.... Thank you!

Marilyn H.
Évaluation :

Le client n'a pas laissé de commentaire.

Stanton N.
Évaluation :

The general manager at this location is outstanding! He will definitely provide you with quality service and help you in meeting your needs.

Jessica S.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael M.
Évaluation :

Le client n'a pas laissé de commentaire.

David R.
Évaluation :

Le client n'a pas laissé de commentaire.

chelsey B.
Évaluation :

Le client n'a pas laissé de commentaire.

RILEY L.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL R.
Évaluation :

Everyone was pleasant and efficient even when they were slammed and it was closing time. Giving up my 10 yr. Storage unit since I moved into a house. Thanks for everything.

AYOWOLE A.
Évaluation :

The location has been well maintained.

matthew i. | Premières impressions |
Évaluation :

Was disappointed that they wouldn't offer a discount on a storage area (8×4×6) that had a large drainage pipe in corner of unit that took up approximately 1 square foot

Edward L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Maria R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

SERGIO C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Syverta S. | Expérience générale |
Évaluation :

Just know I will be coming back, great customer service and reasonable prices

Dean E. | Expérience générale |
Évaluation :

This was a very expensive space but Jorden Lewis and the staff were well trained and generally excellent and so compensated somewhat for the excessive cost. They never did get the alarm glitch straightened out and after about a dozen tries I just gave up and learned that after what seemed like eternity, the alarm stopped. Surely the neighbors got tired of hearing all the noise and the police never did come so I would say the alarm really does not work except as an irritant. I suppose it is something that can be advertised to some advantage and probably a standard for U-Haul.

alma f. | Premières impressions |
Évaluation :

Everything was amazing just Wish they Would have more storage units

jack P. | Expérience générale |
Évaluation :

I'm coming back again when I have to store things in the future

Yolanda G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jacqueline S. | Premières impressions |
Évaluation :

It is not a place after arriving you feel your belongings is safe. People from the street or neighborhood hanging out there. The entrance/exit door did not and would not work properly. The office workers and manager could not operate the door!

Cassandra S. | Expérience générale |
Évaluation :

The only disappointment that I encountered was closing out my account before the monthly payment date and NOT recieving any type of refund.

jack P. | Premières impressions |
Évaluation :

Great service

PATRICIA H. | Expérience générale |
Évaluation :

Jordan was a Awesome Mgr

Herbert F. | Premières impressions |
Évaluation :

Thanks

Syverta S. | Premières impressions |
Évaluation :

Great location, good customer service

ALFRED J. | Expérience générale |
Évaluation :

A really good storage outfit always looks very clean helpful staff would recommend them highly Al Jones

Keisha L. | Premières impressions |
Évaluation :

Long wait time but the young lady who assisted me with a storage was very efficient and nice. I would recommend.

charlie b. | Expérience générale |
Évaluation :

Jordan and Sidney, the young lady was very helpful ! They both go beyond and above to please the customers. I will definitely recommend this location to my family and friends and word of mouth.

Cierra T. | Expérience générale |
Évaluation :

Jordan, Thank you for being patient with your me! I want to give a public apology to you. I was rude when called because of the situation but you stayed calm :) it wasn’t personal! Great Service

stanley d. | Premières impressions |
Évaluation :

Great customer service and representative keep up the great work

Jovanna D. | Expérience générale |
Évaluation :

My only complaint is the price for my small storage unit but otherwise the location and service were excellent.

Rachel H. | Expérience générale |
Évaluation :

The time I was with email storage over the past years was not intended as the relevant pronounced choices of choices. Service was ok to negative and ok to better. 281-409-1004/ 2016-2019 different.

shyla t. | Premières impressions |
Évaluation :

Super friendly and accommodating.

Jeffery J. | Expérience générale |
Évaluation :

Great people that work there. No issues with my many needs.

Thompson A. | Premières impressions |
Évaluation :

Regrets .

Samantha W. | Expérience générale |
Évaluation :

Had a bit of a miscommunication over my unit to start, but management was super nice and willing to go above and beyond to help me out, so I'd definitely recommend this location!

Mary W. | Expérience générale |
Évaluation :

The staff at Meyerland U-Haul were great.

charlie b. | Premières impressions |
Évaluation :

Did ok !

STANLEY D. | Expérience générale |
Évaluation :

Great employee and great service, keep up the excellent work

Michael S. | Premières impressions |
Évaluation :

great

Francisco P. | Expérience générale |
Évaluation :

Good

Ruby O. | Expérience générale |
Évaluation :

Great Service!

Timothy E. | Expérience générale |
Évaluation :

hurricane Harvey force me to storage which was greatly needed.

davine d. | Expérience générale |
Évaluation :

I recommend this location

rachel b. | Expérience générale |
Évaluation :

Storage was just right, not what I expected but it got the job done.

daniel c. | Expérience générale |
Évaluation :

N/A

delaney o. | Expérience générale |
Évaluation :

Every employee that I worked with was kind and helpful. Many thanks.

Susan T. | Expérience générale |
Évaluation :

Friendly staff. No problems.

BLANCA R. | Expérience générale |
Évaluation :

the time that I rented a unit in u haul everything was perfect. thanks

Aliza M. | Expérience générale |
Évaluation :

The only issue is that is is difficult to get hold of the office by phone and there is always a pretty long wait time on location itself.

Linda P. | Expérience générale |
Évaluation :

Always had friendly service and access when needed

Maite L. | Expérience générale |
Évaluation :

It was easy to use and I like that I could use a room that’s elevated so I didn’t have to worry about flooding

Maria U. | Expérience générale |
Évaluation :

Never felt unsure about anything. The staff were all very helpful and great. Best storage facility i have used yet. Thanks again, for all the help.

Non reviews have been submitted for this location.

Retour
Haut de la page