Évaluations des clients U-Haul Moving & Storage of Midland

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Midland

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Terry N. le

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Le client n'a pas laissé de commentaire.

Tom L. le

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Everything was great

JOHN H. le

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Yes I turned in my truck clean, gassed up & un-molested condition 1 day early on Sunday AM 6/16/2019. No additional fees.

james m. le

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Le client n'a pas laissé de commentaire.

Kenneth F. le

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Young man that helped check-in the truck was very polite and professional.

becky b. le

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Very slow, unprofessional, disorganized, and incomplete processing on our trailer. When we dropped it off at our ending destination the trailer we had did not match the trailer in the system. When they finally were able to identify, Midland had not checked the trailer in from previous renter. The location was dirty & unkept.

dave r. le

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The manager was outstanding, he just needs more people, not enough guys to help customers.

john t. le

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There only appeared to be two employees working which made the experience much worse than it should have been. One person was behind the desk and the other was helping with equipment. I had to drop off the truck and was told to leave it for them to take care of, once I was finally able to talk to someone.

roxanna r. le

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Clean autos and trailers.

Tracy B. le

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Le client n'a pas laissé de commentaire.

Caroline H. le

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Le client n'a pas laissé de commentaire.

TREVOR D. le

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Le client n'a pas laissé de commentaire.

william s. le

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Le client n'a pas laissé de commentaire.

francis m. le

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Le client n'a pas laissé de commentaire.

john w. le

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Le client n'a pas laissé de commentaire.

Freddy O. le

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Put the drop off key box in the same side where the trucks are.

Tiffany C. le

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Le client n'a pas laissé de commentaire.

William R. le

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Le client n'a pas laissé de commentaire.

manuel g. le

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The trailer performed flawlessly!!

Oluwasegun F. le

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Le client n'a pas laissé de commentaire.

James C. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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Le client n'a pas laissé de commentaire.

Amanda B. le

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Le client n'a pas laissé de commentaire.

Benjamin L. le

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Le client n'a pas laissé de commentaire.

catherine c. le

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Agents were personable, checked the truck, printed receipt, recommended a good lunch place.

Iovanny B. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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Le client n'a pas laissé de commentaire.

Ron R. le

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N/A

rami b. le

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Very poor customer service Slow to check on customers when they walk in store

Jeremy A. le

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Nothing dont change anything

ron b. le

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They did a great job of helping me buy an adequate lock for the trailer. My only concern was that there was not a chain to LOCK the U-Haul trailer to my truck- anyone could have stolen it. I had to figure that out my self.

NICOLA SUZANNA W. le

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Le client n'a pas laissé de commentaire.

Barney M. le

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Le client n'a pas laissé de commentaire.

Erika W. le

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Make sure that the representatives open the store on time, according to the advertised store hours. Our scheduled pick up was delayed by locked doors almost 30 minutes past the posted opening time.

Brandon L. le

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Le client n'a pas laissé de commentaire.

Neil G. le

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First I was glad to a truck on the day I needed it because 2 days before I was told one was not available. Also the truck worked fine for my 350 mile one way rental. But the Midland employees on Sunday were questionable. The truck, apparently, was just returned. The cab was not cleaned. The estimated fuel was off by 1/4 tank that I didn't check before leaving. The damaged areas were not marked properly and I was first told there were no X stickers available. The guy did find a few finally. Finally I was shorted 3 blankets that I didn't realize until much later. Half the blankets were covered with packing tape I had to remove. The counter guy was excited to show me how much of world he dominated on his phone game while we waited for the truck. This was my first truck rental. Lesson learned. Double check everything before driving off.

Austin I. le

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Horrible experience with uhaul and will NEVER use again.

Richard G. le

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Le client n'a pas laissé de commentaire.

Ramon S. le

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Terrible customer service! Fred the manager, poor quality of customer service. Would not greet customers as we walked in fact just plained ignored us until someone else came to attend us. John was the only decent employee. When returning the vehicle no employee was present in the store or on property for 20 minutes. When an attendant finally showed up he reeked of marijuana and not very responsive with questions. This was the Midland Texas location on wall st.

Chris P. le

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Le client n'a pas laissé de commentaire.

chance j. le

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The preppy youngster at the counter needs to learn respect and how to treat customers. I will be following up with the BBB

sam c. le

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Le client n'a pas laissé de commentaire.

Charlene F. le

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Le client n'a pas laissé de commentaire.

Heather C. le

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Please contact me regarding a rate decrease in my charges. 432-770-8849

Danielle S. le

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Le client n'a pas laissé de commentaire.

DANIEL M. le

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Explain how gadget works before leaving.

Mark D. le

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Very helpful employee at this location.

Stacey D. le

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Improve the parking space available for the customer, too small and close to the building

valerie l. le

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The office staff in Midland is AWESOME!! They took time out to help me find the cheapest way to get home!! I will forever be grateful!!

Ivan S. le

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Le client n'a pas laissé de commentaire.

Jo M. le

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Very competent staff here. Highly recommend this location.

Devan Shane M. le

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Midland office was busy but quick, polite and professional. Very helpful and friendly. Would definitely recommend Midland location for friends and colleagues.

Paul S. le

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Strange how your web site advertises 59 cents a mile but the location charges 99 cents a mile. Kind of false advertising and a crock as there are not many places to rent from. thank good ness I am leaving here and will not have to use you again. Hope you read this and can respond why you charge more.

BRANDON R. le

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Le client n'a pas laissé de commentaire.

BREKISCUS J. le

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The driveway is had to maneuver

Apurva L. le

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Awful, just awful. I dont have a single nice thing to write about the midland location. I waited 20 minutes after walking in to even be helped because there was no one there. No one cared about anything and no one was helpful at all. Equipment was not very clean and they gave me a tank of gas that was less than 3/4 full. Horrible service.

CORY D. le

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Great service!!!

Jim M. le

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Le client n'a pas laissé de commentaire.

Juan S. le

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Le client n'a pas laissé de commentaire.

Billy L. le

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Le client n'a pas laissé de commentaire.

Elizabeth T. le

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The store was out of furniture pads!

cathy l. le

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Something you can do for improvement would be to get You to the store you actually want to talk to, the uhaul I requested was available when I ordered and confirmed it then the one available was to small it didn’t work was charged anyway totally bad experience

Leo C. le

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Le client n'a pas laissé de commentaire.

MIDLANDODESSA S. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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Shayla is great at customer service.

Chris P. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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Le client n'a pas laissé de commentaire.

Justin B. le

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Le client n'a pas laissé de commentaire.

michael e. le

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Don't be an hour or 2 late... Even though they have several units sitting around, They will charge you for another day.

Jimmy R H. le

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Le client n'a pas laissé de commentaire.

John B. le

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Le client n'a pas laissé de commentaire.

Trevor H. le

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Le client n'a pas laissé de commentaire.

DAUWALD W. le

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Le client n'a pas laissé de commentaire.

KARL M. le

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Le client n'a pas laissé de commentaire.

Raymond C. le

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Le client n'a pas laissé de commentaire.

MIDLANDODESSA S. le

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Le client n'a pas laissé de commentaire.

Janet C. le

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Le client n'a pas laissé de commentaire.

Ezekiel O. le

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All uhaul locations should have a pull through drop off if they don't already. Good feature, ease of access getting to the location was a plus.

Johnny S. le

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Le client n'a pas laissé de commentaire.

David V. le

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Location was understaffed. Computer system was slow employee used cell phone to complete transaction.

Albert T. le

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I was told that the system was not responding but people who arrived after me were checked in while I was still waiting. I was also asked 3 times if I was taking the auto transport right now which I responded yes.

Michael A. le

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Le client n'a pas laissé de commentaire.

Anthony F. le

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Le client n'a pas laissé de commentaire.

Gary B. le

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Le client n'a pas laissé de commentaire.

Amy V. le

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Le client n'a pas laissé de commentaire.

NICOLAS M. le

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Where is everyone? Took forever to drop off the trailer. This place however did have whatever you need for moving available. Wish I would have departed from this location.

MITCHELL R. le

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The staff was professional and courteous even though the location had an electrical outage and we had to reschedule the truck pickup to the following morning. Nathan and John know what service means and properly hooked up the full auto transport trailer, made sure the vehicle was secure on the trailer (after I drove my vehicle onto the trailer myself) and also made sure all the trailer lights were functioning properly. Thank you!

Jennifer C. le

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Le client n'a pas laissé de commentaire.

jorge t. le

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Showed up in the am the people there are cool with each other joking laughing nothing wrong with that. But when costumers are in a hurry the service is terrible

Corbin P. le

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Le client n'a pas laissé de commentaire.

doug l. le

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a little confusing on entry, but outstanding service. Very pleased

Andrea C. le

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Nice staff and helpful. Store could use some cleaning up and be more presentable.

joe p. le

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I had reserved to rent 2 bundles of blankets. When I picked up the truck I was told there were no blankets for me because some person rented all available the day before. This was very disappointed. I have heard others make the same complaint. U-Haul needs to figure this out if they want to keep their customers.

Raymond C. le

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Le client n'a pas laissé de commentaire.

RONNY R. le

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Don't remember the gentleman's name that checked us out, but he was Amazing. Very friendly. Thank you for operating a first class business.

ruth g. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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The guys in the store were helpful and service was relatively quick.

MIDLANDODESSA S. le

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Le client n'a pas laissé de commentaire.

Mohsen M. le

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thanks

Bernard N. le

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Le client n'a pas laissé de commentaire.

paul m. le

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THE ATTIC IN THIS TRUCK HAD A LEAK....MANY OF MY BOXES WERE WET...TOLD THE ATTENDANT ABOUT....DIDN'T SEEM TOO CONCERNED. THEY HAD A POWER OUTAGE AND COULD NOT REIMBURSE ME FOR RETURNED BOXES.

Tyler M. le

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Le client n'a pas laissé de commentaire.

DEBBIE W. le

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Le client n'a pas laissé de commentaire.

Edward D. le

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No suggestions..

Marie S. le

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Lovely customer service

MIDLANDODESSA S. le

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Le client n'a pas laissé de commentaire.

Donald A. le

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Excellent drop off

jim v. le

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The order was completely botched! I was supposed to pick up a 20’ truck as ordered and when I arrived it wasn’t there, they gave it to someone else. I had to drive to Odessa to get a 26” truck instead which made my load loose and damaged my furniture during my 1700 mile trip. I paid a deposit of $35 to have a hitch installed on my Nissan Rogue Sport two weeks before my move and they never got the part in, and never returned my calls to make it right even after I was promised 7 times that they would! This location has gone to hell! No management! I over heard the main office talking to the current manager about my truck and she was entirely RUDE! I NEVER received a contract and when I arrived in Post Falls Idaho, it caused a lot of confusion! You owe me my deposit for my hitch back! Horrible experience from this location and your customer service!

will l. le

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Great experience, boys at the front were very helpful and friendly.

RENZO N. le

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Le client n'a pas laissé de commentaire.

Garry B. le

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Le client n'a pas laissé de commentaire.

Amanda H. le

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I was having issues with the app at pick up. The staff was super friendly and helped me get on the road quickly. Great customer service!!

Michael P. le

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Le client n'a pas laissé de commentaire.

Kassandra L. le

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Le client n'a pas laissé de commentaire.

Glory M. le

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Le client n'a pas laissé de commentaire.

christopher r. le

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Have better customer service

Chris P. le

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Great team. Good service.

Raymond H. le

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Le client n'a pas laissé de commentaire.

LAVONNA L. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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Le client n'a pas laissé de commentaire.

Emma D. le

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Le client n'a pas laissé de commentaire.

michael s. le

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Everything was great, thank you for everything

Amy I. le

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Easy drop off. Very professional.

Brad G. le

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Le client n'a pas laissé de commentaire.

anthony b. le

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Le client n'a pas laissé de commentaire.

Zach V. le

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When I reserved the trailer online I was quoted a price of 54.95 per 24 hours. I picked up the trailer at 7 pm Friday night and paid for the 24 hour rental with the $8 dollar insurance. I returned it at 6:30pm the next night (about 23.5 hours) and was charged for 2 days (twice the price that was quoted) when I had the trailer for less than 24 hours. When I dropped it off the employee came out and looked at the trailer, checked my info, and gave me a thumbs-up and said "you're good to go" and I left. He didn't say anything about charging my card again. I didn't find out that I was charged twice until I was home and received a receipt via email stating that my rental was for 2 rental periods with a separate payment for each day. Why call it a 24 hour rental if that's not what it Is?

Robert J. le

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Busy location but got full attention and appeared to be knowledgeable of my needs and their ability to meet them. Equipment was clean with both the truck and car hauler working and handling perfectly-no surprises -a good experience.

Blake S. le

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Le client n'a pas laissé de commentaire.

BREKISCUS J. le

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Very fast and prompt service

David T. le

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Le client n'a pas laissé de commentaire.

Lynn M. le

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Le client n'a pas laissé de commentaire.

Joe O. le

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These young men are very professional and helpful my complements to this location

Dan B. le

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Le client n'a pas laissé de commentaire.

JOHN O. le

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Le client n'a pas laissé de commentaire.

Satish M. le

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Le client n'a pas laissé de commentaire.

Rob S. le

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Le client n'a pas laissé de commentaire.

virginia b. le

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Le client n'a pas laissé de commentaire.

Dana D. le

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Le client n'a pas laissé de commentaire.

patsy b. le

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Le client n'a pas laissé de commentaire.

Austin K. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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Great staff.

Chris P. le

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Le client n'a pas laissé de commentaire.

David G. le

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Le client n'a pas laissé de commentaire.

RODNEY M. le

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John Washington handled everything with great expertise was a pleasure to have such a genuine caring young man help with this move.

chris v. le

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Le client n'a pas laissé de commentaire.

brenda c. le

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I was assisted very well & quickly on the after hours assistance by phone. Thank you .

alexie m. le

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would be better if I could get 1 in Odessa midland is 30 miles away your staff was very friendly and professional great job picking up and returning if I need 1 again I will be back

kelly h. le

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Nothing had a great experience.

Dial Y. le

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More counter space with more employees assisting customers.

brett b. le

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Rude staff. Long wait time in empty building. Wouldn’t go back to location.

Jack W. le

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Le client n'a pas laissé de commentaire.

Gary S. le

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Hard to get into. Had to back out into a busy street and drive down the next street, the go up an alley to unload trailer. Provide a convenient and safe drop off location.

MIDLANDODESSA S. le

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Le client n'a pas laissé de commentaire.

Frank S. le

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Le client n'a pas laissé de commentaire.

Michael P. le

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I was double charged for my boxes, but was able to get a swift return.

dennis S. le

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The manager is fantastic. Great guy and super people person.

Yvette R. le

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No employees were around to help when I arrived and I, as well as another customer had to wait for service. The other customer actually thought I worked there when I walked in, but I let him know I was a customer as well. The other customer then had to call the office from his cell phone while inside the store for someone to come help. Once I was being helped, the employee was not helpful at all and did not give good instructions on what to do with the trailer or where to put it. He was standing outside just watching me while I tried to park the trailer and he didn't try to help or let me know that I wasn't putting it in the correct spot. I had to get off and ask again for his help until he told me exactly where. Once again he didn't explain what needed to be done next or didn't explain I was good to go. I had to ask if I needed to sign anything and he just said no, that was it. He was not friendly at all.

Satchel S. le

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Prices weren’t clear. Price went from $30, with address to and from provided, to $72, to $156. No one seemed to want to be there in the first place, and didn’t offer any helpful information beforehand. So now I’m stuck with a huge tab, that I never expected to have, despite cleaning the uhaul, not being provided a dolly (I wasn’t charged one, because they didn’t have any to rent out) and filling the gas tank up. Should’ve just went back an forth in a truck.

JR V. le

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Le client n'a pas laissé de commentaire.

Remington L. le

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Le client n'a pas laissé de commentaire.

Jennifer H. le

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Le client n'a pas laissé de commentaire.

julian r. le

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They charge for every little thing.

dennis S. le

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Great service. The manager was there to open the doors at exactly 7:00 am. The 26' truck was ready with the blankets I had requested. It was very clean and I had absolutely no trouble during my move. I will definitely use U Haul again and recommend them to others.

James B. le

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Le client n'a pas laissé de commentaire.

Israel F. le

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Incorrect mileage charges my rate should been .40 mile on my rental I was incorrectly charged the .99 rate. 2) received truck filthy3) Most staff at this location could care less about customers. Location needs major improvement seems like lately service has been poor.

eddie b. le

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Pick up was quick and easy. They hooked the trailer up and checked lights and sent us off on our way. Good hospitality.

eric b. le

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ALWAYS be sure to acknowledge waiting customers that you wil be right with them and not just say who’s next and ignore them. Everyone would like to feel their presence is acknowledged and is in que.

Jaime F. le

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Very rude. unorganized. Nothing was ready, I called the day before. had to wait 1.5hrs. They lied said it didn’t get there until Thursday but uhaul said got there Wednesday. worst uhaul ever.

Richard T. le

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Great way to move. Uhaul has it all

Gary H. le

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Ubox was late.

Jim M. le

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A very busy store. Not enough employees. I picked up several nails and screws around the storage areas. I had water damage to items I had in their storage building. When I reported it no one was conc