Évaluations des clients U-Haul Moving & Storage of Midland

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Midland

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socorro L. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

Cassandra Q. le

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Dropped off and left

Ed G. le

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Le client n'a pas laissé de commentaire.

alan w. le

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Le client n'a pas laissé de commentaire.

Roy B. le

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Le client n'a pas laissé de commentaire.

michael w. le

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Le client n'a pas laissé de commentaire.

Bobby A. le

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Le client n'a pas laissé de commentaire.

Clarisa S. le

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I have zero complaints regarding my recent experience at this location. I would definitely recommend this UHaul location to a friend.

Babaniyi a. le

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Le client n'a pas laissé de commentaire.

April W. le

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The workers need help at this location. They are very under staffed.

Aaron M. le

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Long wait time to get the trailer but that’s understandable cuz it’s midland and it hard to staff anything.

Zoya L. le

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needs more employees. needs not to have active construction going during store hours. store was crowded and the work space was a mess because it was hard to tell where the line began or ended. only one employe in the whole store to help 15 people

Justin H. le

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Le client n'a pas laissé de commentaire.

Arturo C. le

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Le client n'a pas laissé de commentaire.

VIC M. le

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The drop off location is marked. Wasn’t greeted by the clerk. He just started the check in process on an electronic device. Once he was finished he walked off. I sat there for a bit not knowing if it was complete. He turned around and said I could leave. Not friendly nor inviting at all.

Claudio E. le

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Le client n'a pas laissé de commentaire.

Ella E. le

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Le client n'a pas laissé de commentaire.

Adan L. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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The move help site is great when everyone does their part. But there is no way to cancel or modify your movers until they contact you. They let me schedule an unload on Sunday with people that don't work on Sunday. It cost me an extra day with the truck and hotel stay as well.

David O. le

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Le client n'a pas laissé de commentaire.

garen S. le

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Employees could really care less. I unloaded the trailer my self didn’t know if I was finished with the transaction or not. Pretty sure you should random drug test these employees and I need another rental but I’m not going to go back and deal with these guys again. They also managed to merge my contract with someone else’s which is a privacy violation and a risk for fraud. Get it together or you’ll lose way more business!!!

Delfa R. le

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Le client n'a pas laissé de commentaire.

Aurora G. le

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Le client n'a pas laissé de commentaire.

vida l. le

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a bad experience there was nobody who helped me with the language because no one could speak the Spanish and the worker did not have Patience there were many people waiting it was all very slow the atmosphere and the wait was unbearable for me it was a bad experience with this company

Henry A. le

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Very disorganized employees. Rather than my order of supplies being pulled and waiting as the online order said, I had to pull the order myself as the employee fumbled with the computer. The process of obtaining the rental truck was lengthy as he didn’t seem to know what he was doing yet was the only employee present. We finally got the computer part completed and it was another 10 minutes for him to return with the truck. All the while the line inside was growing and no one was there to help. Poor service and a poor attitude.

Bradley S. le

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Le client n'a pas laissé de commentaire.

benjamin s. le

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Credit card used to attempt to charge an additional $546+ , they caught and suspended it, now I have to get a new card and change any payments that come from there. Worst ever. Supposed all because someone typed in a wrong trailer number.

Joe G. le

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Very slow service, about 30 minutes per customer. Truck was ok, fan speed did not work so the fan always ran on medium. Set up the rental ad an online checkout only to try and find out the reservation had expired.

Chris P. le

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Le client n'a pas laissé de commentaire.

Duane C. le

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This is the worst service ever

Bernard K. le

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Le client n'a pas laissé de commentaire.

David T. le

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Only one person at work in front and four customers. Since I was the fourth customer, my wait was long.

Chris P. le

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Great service and great staff! I can’t say enough about Fred Richerson and his staff.

Chris P. le

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Great service and a great staff. Fred Richerson is awesome!

kevin b. le

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Le client n'a pas laissé de commentaire.

Igor K. le

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no assistance with loading my car in the auto trailer. Nobody mention the need to latch a backup chain to the car. One the left wing's rubber holders was broken. Some scratches on the trunk were not labels. Truck was clean and in good working condition.

Christian L. le

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The gentlemen who work here are very knowledgeable & helpful. Dealing with the public is almost always stressful & the guys always keep their cool & try to accommodate people the best they can, despite a variety of things being beyond their control - someone returning a truck, locking it & not leaving the key as only one example. John, Emmanuel & Preston work as efficiently as circumstances allow & do it with good attitudes. They wind up on the receiving end of people's frustrations but still manage to get the job done and done well. I recommend using this U-Haul location, if you come in to rent a truck or need something else just leave your crappy attitude at home and you'd be amazed how good your experience can be.

Lazim R. le

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Le client n'a pas laissé de commentaire.

Sebastian F. le

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They charged me the wrong price. I need to file a refund

sunday o. le

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Le client n'a pas laissé de commentaire.

Ty Z. le

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Le client n'a pas laissé de commentaire.

miguel v. le

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A/c went out on me. Other than that they did great

lowell K. le

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Turned in the equipment after hours and received an email this am claiming damage of $700??? There was no damage when dropped off so???

Mark W. le

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Le client n'a pas laissé de commentaire.

Richard F. le

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No improvement necessary. They didn't have the trailer I ordered, and customer service was extraordinary. They gave me the next size up at the quoted price. Excellent customer service, both on the phone and at the pickup store.

erik p. le

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I did not rent a uhaul. You rented to someone using my phone number, and address. Please stop Eric Perez from using my phone and address. Get your shit together.

Yvette J. le

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Le client n'a pas laissé de commentaire.

allen k. le

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Le client n'a pas laissé de commentaire.

Charlotte S. le

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Le client n'a pas laissé de commentaire.

Don G. le

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Le client n'a pas laissé de commentaire.

Alejandro M. le

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Le client n'a pas laissé de commentaire.

Terry N. le

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Le client n'a pas laissé de commentaire.

Tom L. le

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Everything was great

JOHN H. le

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Yes I turned in my truck clean, gassed up & un-molested condition 1 day early on Sunday AM 6/16/2019. No additional fees.

james m. le

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Le client n'a pas laissé de commentaire.

Kenneth F. le

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Young man that helped check-in the truck was very polite and professional.

becky b. le

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Very slow, unprofessional, disorganized, and incomplete processing on our trailer. When we dropped it off at our ending destination the trailer we had did not match the trailer in the system. When they finally were able to identify, Midland had not checked the trailer in from previous renter. The location was dirty & unkept.

dave r. le

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The manager was outstanding, he just needs more people, not enough guys to help customers.

john t. le

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There only appeared to be two employees working which made the experience much worse than it should have been. One person was behind the desk and the other was helping with equipment. I had to drop off the truck and was told to leave it for them to take care of, once I was finally able to talk to someone.

roxanna r. le

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Clean autos and trailers.

Tracy B. le

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Le client n'a pas laissé de commentaire.

Caroline H. le

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Le client n'a pas laissé de commentaire.

TREVOR D. le

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Le client n'a pas laissé de commentaire.

william s. le

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Le client n'a pas laissé de commentaire.

francis m. le

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Le client n'a pas laissé de commentaire.

john w. le

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Le client n'a pas laissé de commentaire.

Freddy O. le

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Put the drop off key box in the same side where the trucks are.

Tiffany C. le

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Le client n'a pas laissé de commentaire.

William R. le

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Le client n'a pas laissé de commentaire.

manuel g. le

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The trailer performed flawlessly!!

Oluwasegun F. le

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Le client n'a pas laissé de commentaire.

James C. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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Le client n'a pas laissé de commentaire.

Amanda B. le

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Le client n'a pas laissé de commentaire.

Benjamin L. le

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Le client n'a pas laissé de commentaire.

catherine c. le

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Agents were personable, checked the truck, printed receipt, recommended a good lunch place.

Iovanny B. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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Le client n'a pas laissé de commentaire.

Ron R. le

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N/A

rami b. le

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Very poor customer service Slow to check on customers when they walk in store

Jeremy A. le

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Nothing dont change anything

ron b. le

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They did a great job of helping me buy an adequate lock for the trailer. My only concern was that there was not a chain to LOCK the U-Haul trailer to my truck- anyone could have stolen it. I had to figure that out my self.

NICOLA SUZANNA W. le

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Le client n'a pas laissé de commentaire.

Barney M. le

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Le client n'a pas laissé de commentaire.

Erika W. le

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Make sure that the representatives open the store on time, according to the advertised store hours. Our scheduled pick up was delayed by locked doors almost 30 minutes past the posted opening time.

Brandon L. le

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Le client n'a pas laissé de commentaire.

Neil G. le

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First I was glad to a truck on the day I needed it because 2 days before I was told one was not available. Also the truck worked fine for my 350 mile one way rental. But the Midland employees on Sunday were questionable. The truck, apparently, was just returned. The cab was not cleaned. The estimated fuel was off by 1/4 tank that I didn't check before leaving. The damaged areas were not marked properly and I was first told there were no X stickers available. The guy did find a few finally. Finally I was shorted 3 blankets that I didn't realize until much later. Half the blankets were covered with packing tape I had to remove. The counter guy was excited to show me how much of world he dominated on his phone game while we waited for the truck. This was my first truck rental. Lesson learned. Double check everything before driving off.

Austin I. le

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Horrible experience with uhaul and will NEVER use again.

Richard G. le

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Le client n'a pas laissé de commentaire.

Ramon S. le

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Terrible customer service! Fred the manager, poor quality of customer service. Would not greet customers as we walked in fact just plained ignored us until someone else came to attend us. John was the only decent employee. When returning the vehicle no employee was present in the store or on property for 20 minutes. When an attendant finally showed up he reeked of marijuana and not very responsive with questions. This was the Midland Texas location on wall st.

Chris P. le

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Le client n'a pas laissé de commentaire.

chance j. le

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The preppy youngster at the counter needs to learn respect and how to treat customers. I will be following up with the BBB

sam c. le

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Le client n'a pas laissé de commentaire.

Charlene F. le

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Le client n'a pas laissé de commentaire.

Heather C. le

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Please contact me regarding a rate decrease in my charges. 432-770-8849

Danielle S. le

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Le client n'a pas laissé de commentaire.

DANIEL M. le

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Explain how gadget works before leaving.

Mark D. le

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Very helpful employee at this location.

Stacey D. le

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Improve the parking space available for the customer, too small and close to the building

valerie l. le

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The office staff in Midland is AWESOME!! They took time out to help me find the cheapest way to get home!! I will forever be grateful!!

Ivan S. le

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Le client n'a pas laissé de commentaire.

Jo M. le

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Very competent staff here. Highly recommend this location.

Devan Shane M. le

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Midland office was busy but quick, polite and professional. Very helpful and friendly. Would definitely recommend Midland location for friends and colleagues.

Paul S. le

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Strange how your web site advertises 59 cents a mile but the location charges 99 cents a mile. Kind of false advertising and a crock as there are not many places to rent from. thank good ness I am leaving here and will not have to use you again. Hope you read this and can respond why you charge more.

BRANDON R. le

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Le client n'a pas laissé de commentaire.

BREKISCUS J. le

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The driveway is had to maneuver

Apurva L. le

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Awful, just awful. I dont have a single nice thing to write about the midland location. I waited 20 minutes after walking in to even be helped because there was no one there. No one cared about anything and no one was helpful at all. Equipment was not very clean and they gave me a tank of gas that was less than 3/4 full. Horrible service.

CORY D. le

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Great service!!!

Jim M. le

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Le client n'a pas laissé de commentaire.

Juan S. le

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Le client n'a pas laissé de commentaire.

Billy L. le

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Le client n'a pas laissé de commentaire.

Elizabeth T. le

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The store was out of furniture pads!

cathy l. le

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Something you can do for improvement would be to get You to the store you actually want to talk to, the uhaul I requested was available when I ordered and confirmed it then the one available was to small it didn’t work was charged anyway totally bad experience

Leo C. le

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Le client n'a pas laissé de commentaire.

MIDLANDODESSA S. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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Shayla is great at customer service.

Chris P. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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Le client n'a pas laissé de commentaire.

Justin B. le

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Le client n'a pas laissé de commentaire.

michael e. le

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Don't be an hour or 2 late... Even though they have several units sitting around, They will charge you for another day.

Jimmy R H. le

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Le client n'a pas laissé de commentaire.

John B. le

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Le client n'a pas laissé de commentaire.

Trevor H. le

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Le client n'a pas laissé de commentaire.

DAUWALD W. le

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Le client n'a pas laissé de commentaire.

KARL M. le

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Le client n'a pas laissé de commentaire.

Raymond C. le

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Le client n'a pas laissé de commentaire.

MIDLANDODESSA S. le

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Le client n'a pas laissé de commentaire.

Janet C. le

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Le client n'a pas laissé de commentaire.

Ezekiel O. le

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All uhaul locations should have a pull through drop off if they don't already. Good feature, ease of access getting to the location was a plus.

Johnny S. le

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Le client n'a pas laissé de commentaire.

David V. le

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Location was understaffed. Computer system was slow employee used cell phone to complete transaction.

Albert T. le

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I was told that the system was not responding but people who arrived after me were checked in while I was still waiting. I was also asked 3 times if I was taking the auto transport right now which I responded yes.

Michael A. le

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Le client n'a pas laissé de commentaire.

Anthony F. le

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Le client n'a pas laissé de commentaire.

Gary B. le

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Le client n'a pas laissé de commentaire.

Amy V. le

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Le client n'a pas laissé de commentaire.

NICOLAS M. le

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Where is everyone? Took forever to drop off the trailer. This place however did have whatever you need for moving available. Wish I would have departed from this location.

MITCHELL R. le

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The staff was professional and courteous even though the location had an electrical outage and we had to reschedule the truck pickup to the following morning. Nathan and John know what service means and properly hooked up the full auto transport trailer, made sure the vehicle was secure on the trailer (after I drove my vehicle onto the trailer myself) and also made sure all the trailer lights were functioning properly. Thank you!

Jennifer C. le

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Le client n'a pas laissé de commentaire.

jorge t. le

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Showed up in the am the people there are cool with each other joking laughing nothing wrong with that. But when costumers are in a hurry the service is terrible

Corbin P. le

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Le client n'a pas laissé de commentaire.

doug l. le

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a little confusing on entry, but outstanding service. Very pleased

Andrea C. le

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Nice staff and helpful. Store could use some cleaning up and be more presentable.

joe p. le

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I had reserved to rent 2 bundles of blankets. When I picked up the truck I was told there were no blankets for me because some person rented all available the day before. This was very disappointed. I have heard others make the same complaint. U-Haul needs to figure this out if they want to keep their customers.

Raymond C. le

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Le client n'a pas laissé de commentaire.

RONNY R. le

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Don't remember the gentleman's name that checked us out, but he was Amazing. Very friendly. Thank you for operating a first class business.

ruth g. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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The guys in the store were helpful and service was relatively quick.

MIDLANDODESSA S. le

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Le client n'a pas laissé de commentaire.

Mohsen M. le

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thanks

Jaime F. le

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Very rude. unorganized. Nothing was ready, I called the day before. had to wait 1.5hrs. They lied said it didn’t get there until Thursday but uhaul said got there Wednesday. worst uhaul ever.

Richard T. le

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Great way to move. Uhaul has it all

Gary H. le

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Ubox was late.

Jim M. le

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A very busy store. Not enough employees. I picked up several nails and screws around the storage areas. I had water damage to items I had in their storage building. When I reported it no one was conc