Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employee did know what was going on, they didn’t answer?????? Very aggressive action, I hope I never go there again attitude was terrible
James B
Rating:
5.0
Extremely efficient drop off location.
Jeffrey B
Rating:
1.0
Was told they were booked and could not provide trailer. Made an online reservation which showed there was plenty of availability. Received the trailer and went to drop off the next day on 11/31 in Austin. Waited 20 min at initial drop off before I get called and was told they were full. Went to second location and was told the same thing. Finally went to a 3rd location and they received the trailer. Did not sign anything and was told I was all set. Pick up and return was only 2 days not 4.
Kenny S
Rating:
5.0
Thank you for your helpful staff and wonderful customer service! The storage unit was clean, and moving in and out was easy. I’d happily recommend this location.
Ashley R
|
Overall Experience
Rating:
5.0
Everything was great, thanks!
ASHLEY G
Rating:
5.0
Easy online rental. No problems at pickup
Bonita M
Rating:
5.0
Thank you so very much! And I will continue to recommend you to my family & friends . God bless you.. she make it very clear about all of what I needed to know.
Irma F
Rating:
5.0
Very convenient and reliable
Sherly P
Rating:
4.0
Good store and personnel, location is in a convenient area but is compact.
Jeffrey T
Rating:
2.0
The car carrier was an older model. The front hold-downs were a single strap instead of the net, and the rachets on both sides were difficult to set and release. I was never sure the trailer brakes were working; it felt as though the Suburban was doing all the braking. Usually the trailer brakes will stop the car-trailer combination, but not this time. The trailer tires were out of balance, making it feel as though the Suburban's tires were out of balance. The problem was the trailer, not the employees. This trailer should have been refitted or retired. I understand that this location cannot control what trailers are dropped off here, but on the other hand they should inspect them when they come in.
Edmund A
Rating:
5.0
Blablablablablablabla
Osvaldo R
Rating:
5.0
The truck was very clean and the agents were considerate.
DOMINIQUE D
Rating:
5.0
Keep up the great customer service.
Santiago R
Rating:
5.0
Excellent attention
miguel r
Rating:
5.0
Customer did not leave a comment.
Keith K
|
Overall Experience
Rating:
5.0
Everything went well and it was so easy to get everything reserved and returned.
LaLonnie B
Rating:
1.0
Our experience returning a 26-foot U-Haul was extremely disappointing. The location is in a busy, tight area that is difficult to navigate with such a large truck. After mistakenly parking in the wrong area, an employee rudely asked me to move it. I explained that I had difficulty maneuvering the truck but agreed to try. She immediately responded, “I don’t need no attitude. Never mind, I’ll do it myself.” My wife and I then witnessed her drive the truck at an excessive speed, reverse recklessly near our personal vehicle, and slam the truck door. Her behavior was unprofessional, unnecessarily confrontational, and concerning from a safety standpoint. We expected courteous assistance, not hostility and reckless behavior.
JAIME P
Rating:
5.0
Quick and easy
Jackie S
Rating:
5.0
I have used this location several times and have always had a great experience. The staff is very helpful and courteous. the equipment and products are reliable and preform as expected.
Devin M
Rating:
5.0
This is a great location to deal with.
noel b
Rating:
5.0
Just be sure the truck have inside the dolly if you pay for it😆 I was so rush and didn't notice until we finished all the process and let empty the truck and I was so tired of carrying all my furniture and boxes haha.. that apart, everything great with service and truck
Patty N
Rating:
5.0
Megan was incredible! Super friendly, and provided top notch customer service. I rent power equipment and wish that I could have someone like her on my team. You’re blessed to have her there.
Lance L
Rating:
1.0
I was never asked were I was planning on dropping the trailer off at, I was also told my rental was for two days and less than 24 hours I had U-Haul calling wanting to know where the trailer was. Seems like your employees need to ask more questions so the customer doesn’t get stuck with an outrageous bill like the one I just got!!
STEVEN S
Rating:
5.0
Customer did not leave a comment.
Delmer B
Rating:
5.0
Customer did not leave a comment.
Zachary R
Rating:
4.0
Hello, I am contacting you to urgently track down an item left in a vehicle returned to the Austin location. A Riverside Condominiums parking pass #160 was left in plain sight on the dashboard. Our HOA charges a $100 replacement fee, so I am hoping it was placed in lost-and-found rather than thrown out. Please check your Austin records and let me know if it was recovered. Thank you for your assistance. We are willing to stop by today 10/03/26 to pick the pass up if available.
Madeline V
Rating:
5.0
The truck had a Check engine light and the ac was not cold
Dominik M
Rating:
5.0
Customer did not leave a comment.
Armando C
Rating:
5.0
Customer did not leave a comment.
RICHARD B
Rating:
5.0
Customer did not leave a comment.
Terri V
Rating:
5.0
Customer did not leave a comment.
Elver M
Rating:
5.0
Everything was excellent!!! I see no reason to complain about improvement 👍🏼👍🏼👍🏼👍🏼
Raul C
Rating:
5.0
Customer did not leave a comment.
Ashlee R
Rating:
5.0
Customer did not leave a comment.
Thomas K
Rating:
5.0
Customer did not leave a comment.
Margarita B
Rating:
5.0
Customer did not leave a comment.
Kris B
Rating:
5.0
Customer did not leave a comment.
Christopher B
Rating:
2.0
Same as above.
Alan B
Rating:
5.0
Customer did not leave a comment.
Destiny W
Rating:
1.0
Got there before the delivery time but no one showed up until i walking in after 15 Mins aprox and i got doulbe charge for an extra day i habe video that i arrived before 12
Francisco A
Rating:
5.0
these guys are always great. alsways fast and easy drop off.
dash w
Rating:
5.0
Is very perfect
YADIEL S
Rating:
1.0
Staff too busy to acknowledge or help you. Stood in line an unreasonable amount of time Watched them talk for endless amounts of time on phone while ignoring those in line Staff walked off from people waiting to be helped
Jerry D
Rating:
4.0
The lady on the inside was great. The guys thst work out side did not want to be there. Replace out side help.
Randy B
Rating:
5.0
Customer did not leave a comment.
Stanley P
Rating:
5.0
Customer did not leave a comment.
michael j
Rating:
4.0
Have more staff on duty.
DANIEL Q
Rating:
4.0
Customer did not leave a comment.
Angel N
Rating:
5.0
Customer did not leave a comment.
raid a
Rating:
3.0
I had a tire blowout in the middle of nowhere. Had the insurance and roadside assistance. Took them an hour to get there and another hour and a half to finish putting on the tire. It was the inside passenger tire so it takes a little longer but a 2 and 1/2 hour delay is a little much in the Texas heat in the middle of the day. I was grateful to the person on the phone to get someone to come fix it but the guys that came were old and slow. There were places that would have put new tires on the truck within 2 miles but UHaul would not allow me to limp the truck into town to fix it. Overall that was a bad experience.
Gary B
Rating:
3.0
Lights on the trailer did not work after I ask the hook up guy if working and he gave me thumbs up. Pissed me off. I fixed myself.
Rick w
Rating:
4.0
I Can't remember the young lady's name who helped me, but she was excellent.
Just a bit of debris inside the trailer. Few dents, overall in good shape.
MICHAEL T
Rating:
5.0
Customer did not leave a comment.
Lyle H
Rating:
5.0
The manager and personnel were very helpful and accommodating and made sure I had everything I needed for a successful move. Everything went smoothly, my truck was ready as expected and the entire in-person process was great! I would recommend this U-Haul location as first choice for anyone in the area planning a move.
PETER R
Rating:
4.0
Quick and easy and return as well
Oscar D
Rating:
3.0
They changed a tire and rim before I left But put wrong offset rim on car hauler had a flat from tire rubbing on frame Did not get leave town as planned But it was fixed with roadside Dispatch had seen this issue before And they agreed to a partial refund So on that I think U-Haul made it right
CARLTON S
Rating:
2.0
Was told that my refund would be credited at time of check in for unused mileage and days that I prepaid for. At turn in I was informed in would take up to five days for my refund of unused days and miles. Very deceptive
joseph f
Rating:
5.0
Customer did not leave a comment.
Thomas G
Rating:
5.0
Customer did not leave a comment.
Ivan P
Rating:
5.0
Customer did not leave a comment.
Roderick W
Rating:
5.0
Customer did not leave a comment.
Blake H
Rating:
5.0
Customer did not leave a comment.
Bobby T
Rating:
1.0
Decirle a los empleados que traten sin racismo porque uno no habla ingles
rosa r
Rating:
4.0
Customer did not leave a comment.
NUUESE P
Rating:
5.0
Customer did not leave a comment.
Sidney G
Rating:
5.0
Easy and efficient. Super helpful people in both ends.
Angelica R
Rating:
5.0
Easiest return ever! Very helpful and very quick.
Clinton L
Rating:
5.0
Customer did not leave a comment.
Leigh E
Rating:
4.0
Customer did not leave a comment.
Brent C
Rating:
5.0
IMprove your computer systems. A company the size of U-haul should not be having systems going down. The amount of time and effort to input information was ridiculous. The amount of people standing in line was stupid. This happened the morning of July 25, 2026 on a SATURDAY. Fit the system
danny b
Rating:
5.0
Customer did not leave a comment.
Mark a
Rating:
5.0
Customer did not leave a comment.
Orlando S
Rating:
5.0
The workers were very friendly!
Obed R
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER E
Rating:
1.0
Was over charged, upon receiving truck it was on empty U-Haul is definitely not for a business employees are wonderful but the system U-Haul has is a get down. I wouldn’t recommend U-Haul to anyone no partner-ship in it at all.
Gary W
Rating:
3.0
Personnel was on phone and I felt like I was interrupting his conversation. He pointed where to leave keys and I had to ask about receipt and tell him equipment was in back of truck. He did not verify equipment returned.
jaime r
Rating:
4.0
Customer did not leave a comment.
Justin T
Rating:
2.0
One of the guys who was working there had a bad temper the whole time; he even treated me rudely when I had a question. If this weren't the closest place to me, I would never go there. I recommend you go somewhere else. I'll make a video about this for my social media.
Yasmani R
Rating:
2.0
Trailers have no jacks and are heavy. Two person job and kid helping couldn't pick it up. Reserved an appliance dolly. When we arrived we were told the last fully just left with another customer. Then we had to buy a wheel truck since they dont rent them. Rediculous.
Matthew M
Rating:
5.0
Customer did not leave a comment.
JOSE R
Rating:
5.0
Very smooth transaction. Very professional and courteous personnel. Thank you.
Basilio L
Rating:
4.0
Customer did not leave a comment.
Jason W
Rating:
5.0
The company’s lack of guarantee of equipment is very frustrating, but this particular location in Midland had everything ready for us and made the rental process very simple.
Sidney B
Rating:
4.0
Customer did not leave a comment.
Nick L
Rating:
5.0
The lady who helped at the counter was so upbeat and positive and made the whole experience so nice. Never had someone who seemed so eager to help at a uhaul before.
Ashley S
Rating:
5.0
Customer did not leave a comment.
Louie G
Rating:
5.0
Customer did not leave a comment.
Louie G
Rating:
5.0
Good personnel
Alejandro B
Rating:
5.0
Customer did not leave a comment.
James M
Rating:
5.0
Customer did not leave a comment.
Duke C
Rating:
5.0
Customer did not leave a comment.
ADRIAN P
Rating:
4.0
Everything was in order and very quick
Doug F
Rating:
3.0
Place looked like a dumpster fire staff was hiding had to track them down to return equipment
Aaron L
Rating:
3.0
Very dirty place, check in guy was nice did have to hunt him down, whole place just looked like a dumpster fire
Aaron L
Rating:
4.0
Customer did not leave a comment.
ZEREXIS O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DERRICK A
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
TOMAS S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DERRICK A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christopher r
|
First Impressions
Rating:
5.0
Staff is very professional, well spoken and friendly.
STEPHANIE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenny C
|
Overall Experience
Rating:
5.0
Excelente
CARLOS B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kenny C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deneaja B
|
Overall Experience
Rating:
4.0
All of the employees were all ways ready to help us anyway they could.
darron h
|
Overall Experience
Rating:
5.0
The staff at W. Wall in midland tx was absolutely hands down professional and very courteous. Shaunti, Mia and Mark where outstanding. Thank you for all your kindness.
STEPHANIE M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DELILAH A
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jordan H
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Rebecca t
|
Overall Experience
Rating:
5.0
The on-site Staffs in both Amarillo and Midland are awesome. Used three locations in the past year. The help I received from the Corporate level over the phone, not so much. Will be renting a 15 foot truck in August, to complete my move from Amarillo to Midland. Hope it all goes as well. Been using Uhaul for 45 years, loyal customer. Hasn't always been easy, but it does always work out.
Marc O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rebecca t
|
First Impressions
Rating:
5.0
Trey and all of his team members were very helpful! They even were able to recommend a moving company to help me unload. I would definitely recommend this location
HOSANNA I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRITTANY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRITTANY B
|
First Impressions
Rating:
5.0
Very helpful and friendly people at this location
Luis T
|
Overall Experience
Rating:
4.0
I enjoyed the low cost and convenience of vehicle .
Debra A
|
Overall Experience
Rating:
5.0
Question 5- My unit is temp controlled and can only be accessed to 7PM. I did not know that when I made the reservation with u-haul customer service
Sherry R
|
First Impressions
Rating:
5.0
I arrived 10 minutes before closing and the personnel was very friendly and helpful to provide me the storage and disconnect the trailer from my car. Awesome service
Luis T
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
ALECIA N
|
Overall Experience
Rating:
3.0
Thank you for your service
ALECIA N
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ariel P
|
Overall Experience
Rating:
4.0
Israel was very very helpful! Moving day was stressful and he and the other staff helped ease some the tension.
Rhonda C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rhonda C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Rhonda C
|
First Impressions
Rating:
5.0
Great place. Everyone was very nice and will definitely make go back if I ever need a trailer again
Joel H
|
First Impressions
Rating:
4.0
I had a great experience with everyone at the Wall St location until one day I get yelled at over the phone because another employee did not enter notes about a late return I had requested. Overall, I would recommend your facility.
MADA H
|
Overall Experience
Rating:
2.0
Stuff was no friendly at all no one at all the manager try his best but stuff didn't attached to no one needs. Please look into customer service training.
Danny M
|
Overall Experience
Rating:
5.0
The whole staff was very efficient and friendly. I had to extend my truck rental. They were very helpful and understanding.
MADA H
|
First Impressions
Rating:
4.0
Thank You
GEORGE M
|
Overall Experience
Rating:
1.0
The two times I used them I had reserved my rentals. Both times they completely changed what o had reserved to something that was twice as expensive. When something is reserved online I expect it to be what I’m getting: midland uhaul is screwing people just because they work in the oil field and assume everyone has a pile of money. Never again.... NEVER
Keegan J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lemuel M
|
Overall Experience
Rating:
5.0
The young man was really nice and professional.
william B
|
First Impressions
Rating:
5.0
Excellent customer service
Chris P
|
Overall Experience
Rating:
1.0
Very rude. unorganized. Nothing was ready, I called the day before. had to wait 1.5hrs. They lied said it didn’t get there until Thursday but uhaul said got there Wednesday. worst uhaul ever.
Jaime F
|
Overall Experience
Rating:
5.0
Great way to move. Uhaul has it all
Richard T
|
Overall Experience
Rating:
3.0
Ubox was late.
Gary H
|
Overall Experience
Rating:
3.0
A very busy store. Not enough employees. I picked up several nails and screws around the storage areas. I had water damage to items I had in their storage building. When I reported it no one was conc
