The initial processing to rent a car hauler took longer than anything else. But the check in person was very pleasant. Only had to wait a few minutes before Mark got it hooked up and on my way. Return was very fast. Everyone was helpful. More office staff would help.
Mike C.Customer Reviews for U-Haul Moving & Storage of Midland
Testimonials From Recent Customers
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Everything was great when we went to pick up the auto hauler. The people helped us hook it up, which was so nice.
Terre A.I returned equipment with more fuel than I was given the equipment with. Was charged 30 dollar service fee for the 8 dollar of fuel they said they had to put it. Over was not a good experience at either check out or return.
Christopher H.Charge me for no reason even though I explain that the milage was off the contract
JOSE R.The gentleman receiving the truck and I had a disagreement on the fuel level but we were able to resolve it.
Duke C.S.O.
Tony M.Quick and easy check-in. Very easy.
Cody A.Unauthorized charges on my debit card.
Melissa W.When the miles are unused, they should be refunded back to the client because you guys will charge 41 cents per mile if they go over. That's not a mutually acceptable exchange. Paying full price for a truck that is sub par from an acceptable standard shouldn't be the companies business practices.
Jason T.Please improve the online check in system to function when inventory changes. I still had to wait in line despite trying to pickup online.
Matthew R.Our sells Rep was so professional and was a real big help getting what we needed. Ashanti Gildon Thank you.
YAMANI B.Absolutely. Great people!!!
Amy B.The staff seemed friendly, but was definitely seeing the difficulties of staffing, and was absolutely overwhelmed. Just overwhelmed with anything, and struggled to cope with whatever challenges that came from different problems or things that weren't a quick fix.
Kawana P.Staff were not around to take care of in store customers! Waiting for someone to appear seem d endless!!
Rosalinda V.I had one problem- the truck was an older unit and I'm sure the fact I needed it for one day and less than 40 miles was deciding factor in giving me that unit. But after 30 miles the low oil level light came on, could have been a big problem
JUSTIN F.Friendly experience professional and courteous thank you u-haul!
David G.Fuel seems to be an issue. I recommend the truck be received full and returned full to avoid the guessing game of trying to return it with the exact amount of fuel as originally provided.
Sherman R.The person that rented it before me was late getting it back but when it was returned the manager called and took care of me 100 %
Perry D.Entrance was confusing.
Brayden B.The desk was excellent! The Guys on the line got me in and out quickly! Excellent location!
Greg H.Easy return. Professional and courteous staff.
Fred P.Nothing they were helpful and really nice.
eric M.Friendly service . Good value.
William R.Dear future customers, Please beware of this location, I had rented a motorcycle trailer for the duration of four hours and was charged for two whole days. The store manager claims I had it for two days but I told him to check the cameras. Obviously he didn't do that either else he would of seen me rolling up maybe two and half hours laters tops!! But lesson learned had I know the employee working outside would of done his job correctly none of this review would be taking place. I guess I went by his word and that was a mistake. But I will say this if you rent out equipment from this place be sure you go inside and get it on paper or an email saying you have checked in whatever you rented. Hate to say it but I called the store and got redirected to an out of town office and still got nothing. So what was the point of trying to point out they made a mistake because they will just deny that they were in the wrong. So customer service ha that's a joke. Good luck to whoever reads this review and hopefully this helps whoever is reading this. Remember beware…..
Julio R.Overall service was ok. However my big dissatisfaction was that I was not verbally told about not overfilling the gas tank. I filled up a half tank and not even used a quarter of it. Since it's part of your written contract I was not given credit for what at today's gas prices amounted to over $35. In the last 4 yrs I've used uhaul equipment for my last three moves. I've probably spent over $2500 in that time renting your equipment. I'm not happy and probably will not bring you my business again.
Joseph B.Equipment was not properly maintained. Electrical equipment was not fully functioning. Equipment was dirty. Tires needed to be balanced, could feel the vibration through pulling vehicle.
Charles P.Location didn't have any of the items that we reserved. No dolly, furniture dolly, or enough furniture blankets (booked 2 dozen, received 5). To make matters worse, truck had less than a quarter tank when i picked it up. I realize the truck may not have a full tank but having to go to the gas station immediately after picking it up is ridiculous. Location is sacrificing customer service to save a few bucks on gas. Truck was in good condition but my experience with Uhaul was already ruined. Location can put more of emphasis on customer service. This place doesn't care.
Trevor H.Professionalism, customer service training. This was by far the worst experience I've ever had with a rental company period. I truthfully will never use you guys again because of the incident that happened with the manager Paul. I'd honestly take a deep dive into this store and see how things ar evening ran. My experience was poor
Victoria S.They do not charge what they state at all! Fraudulent business in midland texas.
willie O.From 29,95 ended up paying more than $200 in 24hrs. Ridiculous!
Jose N.I never asked where I wanted to drop off the equipment. The salesperson just picked a place about 50 miles from my house. Instead of picking one close to me that there are Several in katy where I live he picked one in Houston. No communication
Benjamin C.The only problem I had was I reserved a 20 truck and got there and they did not have one but I got a 26. The online and store needs to communicate better.
Debby J.The girls inside were just rude. Way more so the girl who checked us in. I'm not a rude person and was trying to say yes ma'am to try and get her to chill and stuff or maybe smile. We had a reservation and she made sure to make a snarky remark and tell us we were late and the sighs, oh lord. I get it's midland, and midland sucks, glad I left but people are usually already stressed With whatever situation when dealing with getting a uhaul, spending a lot of money, and very tired. If I can be nice, so can the people gettin paid to work there. I think this is the only bad review I've left anywhere in years.. We tipped both moving companies over 100 dollars in cash, simply for being cool.. this isn't me trying to get any money back but if I owned this place, I would want to know.. The guy who got our truck was very very nice but that's about the only good experience we had. At least the moving companies you had on here were great.
Stephen H.The lady at the desk was fast friendly and very efficient. The guy in the yard was quick and very personable.
Jasper H.Overcharged me added extra fees !
Jacob C.I requested blankets from uhaul and I did not receive any!! I eneded up having to bye some for $15. If someone orders somethign it should be avaialbe or they should be notified before so they can make adjustments.
elizabeth L.I only dealt with one gentleman and he was nice and fast as well. I believe the Caucasian manager, is the problem at this location. He doesn't know how to talk to people. That was a previous encounter. But, today was better, because I didn't deal with him.
Alicia E.I would have to say if you did the same thing to every customer as was done for me, you would be perfect.
Mark P.Just keep doing what your doing
Jeff C.We pulled up and we were greeted right away. The return procedure was quick and I was overall pleased and thankful with the whole experience. Great Job Uhaul.
Raymond C.I feel like if you order online everything should be ready when you show up but it's not and they still ask 50 questions and they don't listen to your destination and then you have to call and jump through hoops to get your destinations changed !
Jillian M.General Manager and whole team were great in helping me get set up for my trip, High quality service.
Clinton J.When we walked in to return the rental they looked at us like we were a bother. One guys refused to help and walked out the door. The other girl hesitantly helped us. This is one of the worst customer service experiences I have ever had at both locations. I would not recommend uhaul to anyone ever.
Scott P.Friendly helpful services we highly recommend
julian V.The supervisor insulted me in front of my mom not knowing that it was my mom he was speaking to and deserves to be reprimanded on etiquette on how to speak in front of customers and how not to insult a mother's son and intelligence
David B.Thanks everyone… nice people in this place I recommend 👍🏻👍🏻
Gustavo M.N/A.
Daniela L.The people were very helpful with getting me hooked up for trip..
Bobby B.Better customer service. Workers looked like they hated their job and didn't seem entirely happy to help.
Adam O.I have immediate go buy a hitch with cost me exas
Flo M.Trey and all of his team members were very helpful! They even were able to recommend a moving company to help me unload. I would definitely recommend this location
HOSANNA I. | Premières impressionsVery helpful and friendly people at this location
Luis T. | Expérience généraleI enjoyed the low cost and convenience of vehicle .
debra w. | Expérience généraleQuestion 5- My unit is temp controlled and can only be accessed to 7PM. I did not know that when I made the reservation with u-haul customer service
Sherry R. | Premières impressionsI arrived 10 minutes before closing and the personnel was very friendly and helpful to provide me the storage and disconnect the trailer from my car. Awesome service
Luis T. | Premières impressionsThank you for your service
ALECIA NORMAN J. | Premières impressionsIsrael was very very helpful! Moving day was stressful and he and the other staff helped ease some the tension.
Rhonda C. | Expérience généraleGreat place. Everyone was very nice and will definitely make go back if I ever need a trailer again
Joel H. | Premières impressionsI had a great experience with everyone at the Wall St location until one day I get yelled at over the phone because another employee did not enter notes about a late return I had requested. Overall, I would recommend your facility.
MADA H. | Expérience généraleStuff was no friendly at all no one at all the manager try his best but stuff didn't attached to no one needs. Please look into customer service training.
Danny M. | Expérience généraleThe whole staff was very efficient and friendly. I had to extend my truck rental. They were very helpful and understanding.
MADA H. | Premières impressionsMerci
GEORGE M. | Expérience généraleThe two times I used them I had reserved my rentals. Both times they completely changed what o had reserved to something that was twice as expensive. When something is reserved online I expect it to be what I'm getting: midland uhaul is screwing people just because they work in the oil field and assume everyone has a pile of money. Never again.... NEVER
Keegan J. | Expérience généraleThe young man was really nice and professional.
william B. | Premières impressionsExcellent customer service
Chris P. | Expérience généraleVery rude. unorganized. Nothing was ready, I called the day before. had to wait 1,5hrs. They lied said it didn't get there until Thursday but uhaul said got there Wednesday. worst uhaul ever.
Jaime F. | Expérience généraleGreat way to move. Uhaul has it all
Richard T. | Expérience généraleUbox was late.
Gary H. | Expérience généraleA very busy store. Not enough employees. I picked up several nails and screws around the storage areas. I had water damage to items I had in their storage building. When I reported it no one was conc
Jim M. | Expérience générale