Customer Reviews for U-Haul Moving & Storage of Midland

Évaluation :

5

It was not until drop off that I was told of the simple fix to the lighting problem I had with trailer. They helped by informing me of the common problem which may occur when hooking up equipment. ( I now have what is needed for my next rental with you company). The person Road Side Assistance sent out in Virginia, did nothing but made my situation worse by blowing another fuse. He told me that I would have to take my vehicle to dealership to resolve the issue... Said nothing but that it was a defect in my model vehicle... Which was "B. S."

Évaluation :

5

Excellent service à la clientèle. Front office very courteous and friendly. Operations guy outdoors got me fixed up and ready in no time. Je la recommande fortement.

Évaluation :

4

Everything was good!

Évaluation :

5

Very professional, easy process great people

Évaluation :

5

Everything and everyone was great

Évaluation :

4

fix the rattling in the drivers side door / window. Very load for a road trip

Évaluation :

1

We already had to go out of our way 45 minutes to pick up the Uhaul, then we get to the original pickup location and they make us wait for an hour while they were trying to find the truck that we had already reserved. So after the hour wait they tell us we have to go another 30 minute drive away to be able to get the rental truck. We drive to the second location and end up waiting another hour because apparently the technician just started and didn't know anything., she gave us the truck with the gas tank between 1/2 and 1/4 and said to return it to the same level. We also ordered 2 furniture dolly's which this technician said would be in the back of the truck. We get the whole way home just to find no dolly's which when moving seven kids makes it a heck of a lot longer. So not only did UHAUL not give extra mileage, but when we go to turn the UHAUL back in they charge us for fuel when we filled it up to the exact spot it was at when we rented it. I am deeply disappointed in the level of mess ups UHAUL has caused my family in this already difficult time. Needless to say we won't be using UHAUL ever again.

Évaluation :

5

My experience was positive and found no issues durring my visit to drop off the truck/trailer.

Évaluation :

5

Knowledgeable and friendly staff. I dropped off the van and got an email receipt

Évaluation :

5

Be open longer hours.

Évaluation :

5

Just need one more person behind the counter

Évaluation :

4

The after hours key drop location was hard to find. I saw the instructional sign on the awning that reminds us to use u-haul.com for after hours drop off, but I had to search for the key drop. Probably not that hard during the day, but not obvious at night.

Évaluation :

5

Very good service, probably short on staff. Friendly,

Évaluation :

5

The lonely associate that was there had the where with all to understand the situation that he was dealing with when he walked back into the office. I had just returned my 20' uhaul and he was outside assisting another customer with a tow package. When I walked in there were 2 other customers in line and the phones were ringing off the hook. When he came back in he answered the phones and addressed the first customer in line. He then teaches out to me and asked if I was the one that had just pulled in for a return. I told him yes and that the tank was 1/2 full and all the rental equipment was accounted for. He asked if I would be good if he emailed me.the receipt and I stated yes, which he did within a couple of hours. Its baffling to me that you would run a location with one person on staff at what seems to be a high traffic location. I stood in line for over 20 minutes in a store I could gave robbed blind because there was no one else there to tend to the store!!! 樂

Évaluation :

5

The staff was friendly, fast and informative. It made for an easy experience.

Évaluation :

5

nothing

Évaluation :

5

The clerk that helped me was amazing and the other clerk/manager and got me truck ready and they were both just wonderful and pleasant to deal with. Moving is very stressful and they made their part easy.

Évaluation :

1

Two attendants to run an entire store is ridiculous. Besides that the woman up front just kept putting everyone on hold that called in then laughed that hanging up and calling back won't get her to answer. Eventually the equipment guy came to help her but immediately left after one customer. I was there to just return a vehicle so I spoke up so they both could hear me “if I'm just returning do I need to wait in line?” The guy just replied I'll be with you in a second. Like I said he left after one customer so I sat in line for 40 mins got to the front and she goes oh you're just checking in a vehicle? Grabs the keys and says your good get out of here. Never again will I use Uhaul

Évaluation :

1

Not only did the location not have my pre reserved storage space but upon inquiring as to why I was being given a 8x7x9 unit to fit everything from a 26' truck the staff became defensive When I asked for the staff members names to report them to a corporate office one of the employees attempt to escalate the situation and began to get hostel. Thankfully I just went right down the street to a way nicer location with ample storage space.. AND with 0 advanced notice

Évaluation :

4

They didn't do mobile check in. Like it said online so it took an additional 25 minutes to get my uhaul van. And the milage was wrong.

Évaluation :

1

Rep did not check tires for pressure , had a blow out on transport trailer, between Midlsnd Tx and LaMesa Tx, Set there over 5 hours in 102 degree temp before service truck showed up. Staff was very uncooperative after i had called twice about service.

Évaluation :

5

First class operation. They facilities and equipment were well maintained and the truck was spotless when I picked it up.

Évaluation :

4

The initial processing to rent a car hauler took longer than anything else. But the check in person was very pleasant. Only had to wait a few minutes before Mark got it hooked up and on my way. Return was very fast. Everyone was helpful. More office staff would help.

Évaluation :

5

Everything was great when we went to pick up the auto hauler. The people helped us hook it up, which was so nice.

Évaluation :

2

I returned equipment with more fuel than I was given the equipment with. Was charged 30 dollar service fee for the 8 dollar of fuel they said they had to put it. Over was not a good experience at either check out or return.

Évaluation :

1

Charge me for no reason even though I explain that the milage was off the contract

Évaluation :

4

The gentleman receiving the truck and I had a disagreement on the fuel level but we were able to resolve it.

Évaluation :

4

S.O.

Évaluation :

4

Quick and easy check-in. Very easy.

Évaluation :

5

Unauthorized charges on my debit card.

Évaluation :

2

When the miles are unused, they should be refunded back to the client because you guys will charge 41 cents per mile if they go over. That's not a mutually acceptable exchange. Paying full price for a truck that is sub par from an acceptable standard shouldn't be the companies business practices.

Évaluation :

3

Please improve the online check in system to function when inventory changes. I still had to wait in line despite trying to pickup online.

Évaluation :

5

Our sells Rep was so professional and was a real big help getting what we needed. Ashanti Gildon Thank you.

Évaluation :

5

Absolutely. Great people!!!

Évaluation :

2

The staff seemed friendly, but was definitely seeing the difficulties of staffing, and was absolutely overwhelmed. Just overwhelmed with anything, and struggled to cope with whatever challenges that came from different problems or things that weren't a quick fix.

Évaluation :

3

Staff were not around to take care of in store customers! Waiting for someone to appear seem d endless!!

Évaluation :

5

I had one problem- the truck was an older unit and I'm sure the fact I needed it for one day and less than 40 miles was deciding factor in giving me that unit. But after 30 miles the low oil level light came on, could have been a big problem

Évaluation :

5

Friendly experience professional and courteous thank you u-haul!

Évaluation :

3

Fuel seems to be an issue. I recommend the truck be received full and returned full to avoid the guessing game of trying to return it with the exact amount of fuel as originally provided.

Évaluation :

5

The person that rented it before me was late getting it back but when it was returned the manager called and took care of me 100 %

Évaluation :

3

Entrance was confusing.

Évaluation :

5

The desk was excellent! The Guys on the line got me in and out quickly! Excellent location!

Évaluation :

5

Trey and all of his team members were very helpful! They even were able to recommend a moving company to help me unload. I would definitely recommend this location

Évaluation :

5

Very helpful and friendly people at this location

Évaluation :

4

I enjoyed the low cost and convenience of vehicle .

Évaluation :

5

Question 5- My unit is temp controlled and can only be accessed to 7PM. I did not know that when I made the reservation with u-haul customer service

Évaluation :

5

I arrived 10 minutes before closing and the personnel was very friendly and helpful to provide me the storage and disconnect the trailer from my car. Awesome service

Évaluation :

3

Thank you for your service

Évaluation :

4

Israel was very very helpful! Moving day was stressful and he and the other staff helped ease some the tension.

Évaluation :

5

Great place. Everyone was very nice and will definitely make go back if I ever need a trailer again

Évaluation :

4

I had a great experience with everyone at the Wall St location until one day I get yelled at over the phone because another employee did not enter notes about a late return I had requested. Overall, I would recommend your facility.

Évaluation :

2

Stuff was no friendly at all no one at all the manager try his best but stuff didn't attached to no one needs. Please look into customer service training.

Évaluation :

5

The whole staff was very efficient and friendly. I had to extend my truck rental. They were very helpful and understanding.

Évaluation :

4

Merci

Évaluation :

1

The two times I used them I had reserved my rentals. Both times they completely changed what o had reserved to something that was twice as expensive. When something is reserved online I expect it to be what I'm getting: midland uhaul is screwing people just because they work in the oil field and assume everyone has a pile of money. Never again.... NEVER

Évaluation :

5

The young man was really nice and professional.

Évaluation :

5

Excellent customer service

Évaluation :

1

Very rude. unorganized. Nothing was ready, I called the day before. had to wait 1,5hrs. They lied said it didn't get there until Thursday but uhaul said got there Wednesday. worst uhaul ever.

Évaluation :

5

Great way to move. Uhaul has it all

Évaluation :

3

Ubox was late.