Customer Reviews for U-Haul Moving & Storage of Midtown at Louisiana

2 031 évaluations

2420 Louisiana St   Houston, TX 77006
(South Midtown)

(713) 529-2998

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(713) 529-2998

2420 Louisiana St
Houston, TX 77006
(South Midtown)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler R. 
Évaluation :
5

Management was especially helpful. I will definitely use this location again when I need a rental.

Shawn C. 
Évaluation :
5

It was perfect. Everything ready for our scheduled time. Very nice and efficient assistants over there. we will use their services for sure when we need to move anything.

Juan Jose C. 
Évaluation :
4

Did not receive all the equipment I reserved online in advance, but otherwise service was great.

William B. 
Évaluation :
5

Just wish the parking meter's allowed for more than two hour increments.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
5

The staff at the return locations were patient in trying to understand how the rental was originally processed.

Brian B. 
Évaluation :
3

you guys suck for charging me another day of rental when I turned it in the same day. I tried reaching out about this only to be met with seriously unreasonable time on hold. I will be contacting you all and making sure I get my money back because this is unbelievable.

Antonio C. 
Évaluation :
3

They were super slow! People were waiting in line for a very long time

india G. 
Évaluation :
5

Everything handled seamlessly

Margaret T. 
Évaluation :
5

The clerk was very patient dealing with another customer whose credit card was declined. The poor clerk also patiently explained that another customer would have to go another location where a vehicle was ready, since their reserved vehicle had not been returned, but stolen.

James P. 
Évaluation :
5

Quick, efficient check-in and drop-off. Professional, courteous and friendly staff.

Reginald H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sajanee C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aidan M. 
Évaluation :
5

Very quick and efficient check in and check out service.

Alexander S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THANH T. 
Évaluation :
1

I was overcharged for my uhaul and I called back to check on it. The regional manager told me this was uhaul and not enterprise so they weren't able to see my information. Customer Service was horrible. It's very sad to see a person on leadership with such a horrible attitude. What happened to the customer service ? Customers drive business atleast be progressional on the phone. This is absolutely unacceptable and I would think with such a large company they would be able to find someone that has basic customer service skills. Absolutely horrible experience !

LUCAS M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SieraLynn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terilynn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco M. 
Évaluation :
3

I didn't feel safe near the entrance

Lillian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRINTESSA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alda R. 
Évaluation :
5

Great experience

Karen V. 
Évaluation :
5

the guy who assisted us at the start of our rental period was super funny and nice y'all should give him a raise also upon cleaning out the truck before the return i did find some broken glass shards from what i can only assume was a previous incident

pennie S. 
Évaluation :
5

Jennifer was a great help getting me the best vehicle for my needs...

Vernon O. 
Évaluation :
5

Everybody there was friendly and very helpful.

John T. 
Évaluation :
5

The staff at this location always go above and beyond to help

JAVIER V. 
Évaluation :
5

The guy who got me all set up in the office was very professional and made the process easy! Your website crashes when uploading photosâ€"the user is forced to use the app only. This happened on an iPhone using Safari.

Marissa W. 
Évaluation :
5

She was very helpful and found me a spot to park my car.

Allen S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd B. 
Évaluation :
5

The manager by the name of Jennifer provides excellent customer service. We have two units at this location and rent their vans often.

Monica M. 
Évaluation :
1

Awful

Garth G. 
Évaluation :
5

Jenni is the friendliest most efficient Uhaul manager I have ever met. She loves her job and it shows. She goes out of her way for her customers and makes sure everyone is taken care of even if it's 11:30 at night in a Sunday! I cannot compliment her enough. Jenni runs a spotless facility with a 24/7 smile and a 365 willingness to satisfy her customers' needs. Artie is a darling, he's smart and extremely knowledgeable of the facility and equipment. Henry is a superhero in disguise, if he says he's human don't believe him, he's made of sugar and pure muscle and boy does he know this uhaul location omg! Amazing! Just an incredible team of invaluable people! Thank you everyone!

Emmanuella H.  |  Expérience générale 
Évaluation :
5

Very good storage with excellent service

BRIAN S.  |  Expérience générale 
Évaluation :
5

Best UHaul in The City no cap, shoutout Sonnie

Sonnie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Easy in and out. Staff was pleasant and helpful.

Chris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giancarlo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ava G. 
Évaluation :
5

The individual helping me [Henry] was very personable and with the upmost level of professionalism. I will go back to this location in hopes I have the privilege of working with Henry again.

TOBIN H. 
Évaluation :
2

It would help if customers could drop the vehicle off at any location instead of having to bring it back to the same one.. sometimes it's inconvenient.

Nijah F. 
Évaluation :
3

Gate code too far from car to enter from car.

michael l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sula L. 
Évaluation :
1

The vehicle was FILTHY. I opted out of the protection plan and signed that. That was NOT on the paperwork I signed. But when I returned the vehicle somehow that charge was on the final payment. I didn't select that option. I was not granted a refund on that. The service team was highly inexperienced and lack professionalism. I won't be going back there or probably not use U-haul anymore…

Landon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA D. 
Évaluation :
5

The managers of the property, was very helpful. Where it not for her fantastic customer service skills AND patience with listening to our enquiries before&during the process of storing my property on the storage unit, were IMMENSELY helpful as it were commendable. Thank you uhaul for having a person like her on staff for customers. I wish I remembered her name, but she claimed to be the mgr who lives onsite

Ike O.  |  Online Move In 
Évaluation :
5

The manageress of this property was incredibly helpful. Lord knows I won't have been able store my property there without more stress than the stress that comes with moving in general. Totally grateful of her patience and remarkably cheerful customer service skills for which it seemed, had no bounds

Ike K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Moraa M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dmitry O. 
Évaluation :
5

Erica - was great helping us !

Aava B. 
Évaluation :
5

Jennifer was great!!

JHAI HYE C.  |  Expérience générale 
Évaluation :
3

The truck was just overall dirty when we got it, floors were sticky, dash board and side doors were not clean, U-Haul related items left behind seat.

VERONICA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyne H. 
Évaluation :
5

Super friendly staff both at pickup and return!

Greg D. 
Évaluation :
5

I did not no I had to be in the truck after drop off and had already turned the keys in, I call the manager and she was very understanding.

Shaniquia G. 
Évaluation :
5

The guy at the front desk and the lady who checked me back in when I got back we're super nice and professional! I would highly recommend this location to anyone.

Raquel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
2

Rude service. we tried returning truck after hours we were not able to share location to work. Called customer service was on hold for 30 in the cold/rain. No answer charged extra fee! Not a good experience!

MARIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristial R. 
Évaluation :
5

Special thanks to the super friendly and pro active manager Jennifer, and to everyone at the front desk, specially Artie, who goes out of his way to do his job, is extra knowledgeable has incredible attention to detail, is an independent worker who knows the company and it's offerings. Thanks guys! See you soon!

EMMANUELLA PONTV H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LLOYD G.  |  Premières impressions 
Évaluation :
5

We have used this location a number of times over the years. The staff is always very professional. The vehicles are always in top shape and clean.

GEORGIANNE L. 
Évaluation :
5

Truck had empty beverage containers and a full sauce container on dashboard. Also, cab smelled of cigarettes.

JEFFREY N. 
Évaluation :
4

I was chargerd a different number than we agreed on for some reason, and the lady their was nice enough to take care of it

SAEED D. 
Évaluation :
5

This entire process was seamless and very very convenient. The staff was excellent. They helped with getting my storage unit with ease. I truly enjoyed storing my items here. Will recommend to everyone to go to this location.

Joseph Paul D.  |  Expérience générale 
Évaluation :
4

Truck was dirty, stained seats, and double booked me first said needed bring back on the 2/6 and then changed it 2/8/2022 and over charged me! Truck was returned on 2/6/2022

LA DEANIA ANYELI G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bret D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J. 
Évaluation :
1

felt as if I walked into to a maximum security detention center. The person I dealt with seemed like he wanted to gut me like a fish. Absolutely the most abject experience with a national corporation. Contract I was handed on the day of rental clearly highlighted by staff with a return time of 12:00 pm; however, I was told I would be charged an extra day for being late although I returned it at 11:45 am. According to manager, this location looks at a separate contract that is not given to customers. This "separate" private contract shows return time to be 9:13 am. I would have loved to have taken UHaul to court for breach of contract and misleading practices.

PAUL C. 
Évaluation :
4

I am currently still waiting to hear back why I was charged an extra 89,15 when I arrived at the location. I was told it was for storage Kate fees but then I was told that storage and rentals for vans or trucks is a different portal. I am not in any position to pay anything extra . As I recently had to pay a total of 582 for the past due in storage and a three day van rental. Seems a bit expensive but because the crew at the Louisiana Location. Is soooo good to me I've just kinda ignored that 'unexplained' payment. I have been a faithful customer at uhaul for almost 5 years in some capacity. Thank u Jennifer and Jessica for ur extreme attention to detail thank u sonny for always making me feel at ease at the location.its much appreciated. Again thank you uhaul!

Carlos C. 
Évaluation :
1

I returned the truck within the allotted time and yet they charged me for after-hour service. I never received any after-hour service. And they never told me a charge would apply. Just got hit with a hidden fee after-the-fact.

JOSHUA K. 
Évaluation :
5

The gentleman who checked me in and the lady who helped me return the truck were both fast and friendly. They gave great customer service!

Asia H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMARA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew K. 
Évaluation :
5

Jennifer and her staff make storing your things easy peasy. Staff is ALWAYS super friendly and on point with just about everything. And Jennifer even made things better at the end of my contract. Only storage facility I'll use in Houston. Thanks y'all!!

Terren M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles S. 
Évaluation :
5

The gentleman at this location was very nice, knowledgeable, and helpful. However: I had reserved a 2-wheeled dolly for the move on which I was heavily dependent. In the excitement of taking possession of the large (for me) truck, I had forgotten to inquire about it. When I realized later it was not in the truck, a quick call to the pick-up location revealed it was intentionally not issued with the truck because they had no "one-way dollies" at the time. Luckily, I could borrow one where I was moving out, but I needed to purchase one (at $150) when I arrived at my destination. While I wasn't charged the $10 for the dolly rental, it would be proper to announce that at pick up rather than waiting to be discovered later. I would have made other arrangement that would likely cost me less than the $150 for a new dolly purchase. Also, I had reserved 6 moving blankets that were neither included, discussed, or charged as part of my move. If these are not actually options, remove them from the website. Next time, I'll investigate Ryder or Enterprise, even if they charge more. It's that big of a deal for me. Thank you for asking.

JOSHUA U. 
Évaluation :
4

The manager of this location its awesome. She always takes care of me and provide outstanding customer service.

RAUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
5

The gentleman handling the check out and check in process was both friendly and efficient. But the radio in the truck was not working and neither the right nor the left turn indicator "blinked" on the dashboard to confirm that they were, in fact, working on the rear of the truck.

HARLAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wilburn M.  |  Expérience générale 
Évaluation :
4

The location seemed really short-handed. There was one person, doing an excellent job trying to manage every aspect of service. It resulted in a long wait time, not at all the gentleman's fault, he was wonderful.

JENNIFER S. 
Évaluation :
1

This location was very sketchy even for me. My sister was even scared to be there. I've had a long standing relationship with Uhaul due to moving quite a bit of due to our jobs. I call that loyalty to the brand, service, etc. There was a high presence of homeless people that lived in the units. The last 6 months it smelled so bad that I had to bring air fresher to even enter. The manager stated it was becauseof a refrigerator that a customer had stored withfood. That's not true. The last day I was getting all my stuff out of the unit the door was broken and the smell was at its worse. While we were there 2 homeless people entered the building without cards. They had a code to enter. The young lady in the office tried to help but i couldn't figure out if she cared or not. Or was it management not doing anything about the homeless, the smell, etc because it was very obvious. So would i recommend this place heck no. I never felt SAFE going to my unit. And that's a horrible feeling because I don't scare easily.

Maria S.  |  Expérience générale 
Évaluation :
3

The truck was old and driver door would not close all the way

CLAUDIA O. 
Évaluation :
5

This manager is amazing!! She is so helpful and kind! Definitely recommend!!

Lauren H.  |  Expérience générale 
Évaluation :
5

Fabulous customer service at this location, the only one I come to

JASON M. 
Évaluation :
5

Jennifer is amazing!!! Great customer service and so helpful.

Jamaal C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTINE C. 
Évaluation :
5

Truck speed

GUSTAVO H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTHA L. 
Évaluation :
1

The mileage was incorrect at starting point and I was incorrectly charged for 54 miles. I am 100 % sure this is a scam and a way to cheat a customer. This is surely one way to lose customer loyalty and referrals. It is disappointing to use a van for less than 20 miles and be charged for 54 miles. The two guys working the unit KNEW this was incorrect and did nothing. I will never refer this unit again.

ALEJANDRO G. 
Évaluation :
5

Staff was very nice, prepared, and efficient.

MICHAEL L. 
Évaluation :
4

The vans turning lights (right and left) were both broken and not working. Other than that the customer service was great!

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary F. 
Évaluation :
4

The service was good. Our Uhaul seemed liked an older truck compared to other Uhauls that we have rented. When we took the truck out, I noticed a warning light on the dashboard. After we had been driving the truck for 30 minutes, it started making a ringing sound. We called our location and told us that we should be fine. We were thankful to make it back to our location okay. In the future, it would be nice to avoid this situation.

Shawna F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felicia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAGE H. 
Évaluation :
4

I can remember renting from U-Haul 40 years ago. With mom.. You have always been a necessity for my entire family. I would not let a small discretion effect 42 years of excellent customer service. I actually just moved my things to another U-Haul... Thanks friend's

RICHARD A.  |  Expérience générale 
Évaluation :
5

Truly impressed by the professional, friendly staff and management! Sparkling clean, well maintained, secure facility conveniently located near downtown. EXACTLY what I needed EXACTLY where I needed it! Just perfect THANK YOU!!

Brian B.  |  Premières impressions 
Évaluation :
4

My first location for pick up was across town, much closer to my home. But the UHaul site could not recognize my GPS location as being in the right place. As we were on hold for half an hour - with friends and family waiting for us to move - we frantically tried every browser and app, on every phone we had. Someone finally answered the help line and slowly made us “troubleshoot” everything all over again. (Are your location settings on? Yes. Have you tried downloading the app? YES.) Meanwhile we were sitting beside the truck I was supposed to have, and the keys were locked in a lockbox. We asked repeatedly to skip the tech and just get the code, having verified my identity twelve different ways. A full hour past my pick up time they finally moved our reservation to 2420 Louisiana, adding that they were upgrading me to a larger truck “at no additional cost,” as if they were doing me a favor by giving me more truck than I needed. I will say Jennifer at 2420 was clearly doing her best, on the phone doing triage with another short-staffed location. She got me into a truck at last, and I was nearly off the lot when she had to come back running over as the truck I had was now double booked by another woman. Although she sorted things out, I was a full two hours late getting back to the people waiting at my home, and it's worth noting by that time the hot Texas sun was UP. The truck was fine, the amount of money I paid was fair, but the hassles were very frustrating and could have been spared had there been SOME WAY for them to know their own lock codes two hours prior.

ELIZABETH K. 
Évaluation :
2

False advertisement. Rude employees.

Tiffany F.  |  Online Move In 
Évaluation :
4

Mrs. Holder & her associate (didn't get his name) were very patient and tolerant with a busy line and a rude customer.

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYNE H. 
Évaluation :
5

Working with Jennifer was the. Eat experience I've had with Uhaul, she was readily available and so helpful. I'll be using this location from now on, super quick and simple!

Julianna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL H. 
Évaluation :
5

Love the staff and the location ..great place

Wilburn M.  |  Premières impressions 
Évaluation :
4

Equipment was clean. Would have been nice to know I couldnt leave my car there for the few hours I needed the truck I had to drive home and get an uner back but otherwise the staff (I think his name was Me. Arty) were very friendly amd helpful. Would definitely recommend.

Joshua O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ivan B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSS P.  |  Expérience générale 
Évaluation :
5

I been renting a truck and a van for the past month and 1/2. The manager of this store it's amazing, she provides the best customer service as well as all the other employees

RAUL G. 
Évaluation :
5

Excellent and friendly staff

WILLIAM C. 
Évaluation :
5

Great job. Thanks

larry s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

laquinta m.  |  Expérience générale 
Évaluation :
5

I had a great experience moving from Michigan to Texas. Thanks to everyone from UHaul to make this move nice and smooth!

Patrick B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice W.  |  Expérience générale 
Évaluation :
5

Jennifer has exceptional customer service

Tiffany S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER C.  |  Expérience générale 
Évaluation :
5

Overall great experience. Would definitely use again.

Alice C.  |  Expérience générale 
Évaluation :
3

I really love using U-Haul, pretty much the only moving company that I deal with, but for some reason my past experience with you guys was a pretty horrible one. When I got my U-Haul in my car trailer, the trailer did not come with the package that I pay for as promised. I was given the runaround and then eventually had to pay for it when I thought I had already paid for it. I was told that I would be reimbursed a certain amount of money once I reach the state that I was moving to but that never happened. Once I reach the state I rented a U-Haul again and then were overcharged on my mileage. I was then charged two months of storage rent when I had moved out before my 30 days were up. This was the only bad experience that I had with U-Haul but I am still a customer And will continue to use U-Haul for all my moving events.

Paul S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breisen M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

haven p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip A.  |  Expérience générale 
Évaluation :
5

Everything is great

Christine B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B.  |  Premières impressions 
Évaluation :
5

I have been currently a costumer at this location for almost 4 years . Jennifer has beautified the outdoors of this place with her fantastic gardening but she has whipped the diverse staff into complete shape. Well done Jennifer and staff. Thank u all and I do mean the entire friendly staff THANKS!!

Carlos C.  |  Expérience générale 
Évaluation :
5

Excellent customer service. Jennifer the Manager of this location was very friendly, patient and helpful in helping me find what I needed. Her staff is top notch. A time that could have been so stressful.. seemed effortless...Thanks again Jennifer !

RICHARD A.  |  Premières impressions 
Évaluation :
5

Jennifer is a ROCK STAR! She should write a book on customer service! She needs to be in a regional or National manager position as she could really change the face of U-Haul customer experience, she is the reason I would recommend U-Haul! I was extremely stressed out with moving as my lease was over and my movers were scheduled. My new apartment wasn't ready so I can go last minute make the choice to move into storage for a couple of days. Jennifer could tell I reached my stress capacity as one of her team members were helping me while he was training a newer team member. Without me asking She immediately gave me a month free and even included the lock. All I had to pay for was the insurance. She unloaded so much stress off me by doing that. Je

Anthony K.  |  Expérience générale 
Évaluation :
5

Jennifer was amazing & friendly fast service!

DOMINISE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald R.  |  Expérience générale 
Évaluation :
5

Well run facility.

R.T G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angelica G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam N.  |  Premières impressions 
Évaluation :
5

Ms Jennifer & Mr Henry at the Houston downtown Louisiana street location calmed my frustrations l really appreciate them they r an access too the company keep them because of them l have two units there. Thanks for the opportunity to let you how feel.

MARGARET G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton F.  |  Premières impressions 
Évaluation :
5

I had a 26' truck. The guy who helped me get it through tight corners was amazing. Everybody there was helpful and kind. I was really impressed. Thank you all.

Jeffrey B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

darren b.  |  Expérience générale 
Évaluation :
5

Excellent experience. Staff was knowledgeable, helpful and friendly. Facility was clean and well maintained.

JEFFREY J.  |  Premières impressions 
Évaluation :
5

super helpful staff, i highly recomend it!

andres f.  |  Expérience générale 
Évaluation :
5

Awesome staff and facility

Julian M.  |  Premières impressions 
Évaluation :
4

The manager was absolutely amazing. Super helpful and answered my call late at night when I was locked out. Very accommodating and helpful.

Kendall B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROGELIO P E.  |  Expérience générale 
Évaluation :
5

Hands down best experience I've had in a storage unit. Staff was friendly and knowledgeable. Storage unit facilities clean and very well climate controlled.

KEVIN M.  |  Expérience générale 
Évaluation :
4

You really need to decide if it's good business renting to homeless people as alternative housing. Had I known this was happening and the security of the facility was compromised, I may have made different decisions about my storage choice.

KEITH L.  |  Expérience générale 
Évaluation :
1

1 hour+ and 3 customer service reps. Later and we still couldn't access our storage facility building. Access code got us in the gate but wouldn't open the building doors. Received "access denied" a dozen times. No other "check-in" station was available, which was noted on the keypad. Service reps. Said customer service wasn't busy and could help us right away. Didn't happen-were on hold another 15-20 minutes. We were on a tight schedule for friends needing to attend a funeral vigil, so made for an awful experience all around. Also there was no lock in our unit.

Elizabeth G.  |  Online Move In 
Évaluation :
3

S.O.

quanethia r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa D.  |  Premières impressions 
Évaluation :
4

It's difficult to lease a space for a company. There should be a more simple process for that purpose. I'm waiting for a callback to assist us further on that request.

Brooks B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAVARIS J.  |  Premières impressions 
Évaluation :
5

I was pleased.

G. Asa J.  |  Expérience générale 
Évaluation :
5

Wine storage, access, et al worked fine for me for about 14 years. Only reason I ceased was my now smaller supply does not require off-site storage.

ROGER B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMRA L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myra P.  |  Premières impressions 
Évaluation :
5

This location was amazing! This was my first time moving & first experience with a storage unit. The staff was beyond helpful from start to finish. Arty helped me get everything set up with my appointments and answered my questions thoroughly. Jennifer also helped me towards the end of my move and she was SO understanding and took the best care of me! With all of the ups and downs that come with moving, it was great to have such a professional staff on my side. I will be coming back here next time!!!

Chanelle B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIENNE A.  |  Premières impressions 
Évaluation :
5

The lady that manages the property is a real credit to your organization.

STEVE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMRA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY B.  |  Expérience générale 
Évaluation :
5

Jennifer and her crew are a well oiled machine. Such a breathe of fresh air. Moving can be a traumatic event. It seemed to go pretty well with the support of a moving truck and some storage. The extraordinary people, there I would remember for sure...

RICHARD A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

catherine y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DURRIYYAH G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dave H.  |  Expérience générale 
Évaluation :
5

Staff was friendly & helpful

THADDEUS R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY K.  |  Premières impressions 
Évaluation :
5

The two women working the store were super helpful and just fun to deal with it. Got everything I was looking to get. Were helpful in finding my storage and reviewing me on the van I rented. Good service, help and location.

Elizabeth B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leticia F.  |  Online Move In 
Évaluation :
5

The staff at the Louisiana location was superb. They were always very friendly and so helpful. My entire experience with storing my antiques after Hurricane Laura was smooth.

julie m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULO D.  |  Online Move In 
Évaluation :
5

My ratings apply to the outstanding customer service provided by Hannah at the Houston DT Storage Midtown at Louisiana. Thank you Hannah!

MARGARET R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard H.  |  Expérience générale 
Évaluation :
4

Gate remotes are not included in the rental; you charge extra.

Louis V.  |  Premières impressions 
Évaluation :
5

This was my first time using a storage facility and a U-Haul truck and it was a very pleasant experience! It was great being able to get everything done all at one place. Thanks for all of your help!

catherine y.  |  Premières impressions 
Évaluation :
5

I appreciate the staff at this location. During these times with unforeseen circumstances they were very helpful while my belongings were in there facility.

Brittany J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tarcio C.  |  Expérience générale 
Évaluation :
5

Great service, very convenient and way cheaper than their competitors. 3 years flew by, thanks Uhaul.

lenna r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDUARDO C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M.  |  Expérience générale 
Évaluation :
5

The online process was easy The in store personal experience was Amazing Mr Artie was so helpful, and even when I picked the wrong size unit, he made the process to get a bigger unit very simple. He was very nice and knowledgeable about the units and knew exactly where to place me so I could have quick access to get in and out. As a Store Manager myself, I can appreciate when I receive Excellent Customer Service, and wanted to make sure I took the time to celebrate his outstanding talents. Tristain Jackson

Tristain J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanita J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benita R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yaquelin P.  |  Expérience générale 
Évaluation :
5

I particularly like to comment one youngish lady ( I am sorry I don't remember her name - she was relatively new ) who always, always, always had the most personable way of engaging me and other customers who were there during the times I paid my rent. She deserves special recognition for her dedication to her job. She was on staff when I checked out around 1:00pm on Wednesday the 23rd if that helps. Thanks again for being there over these years....

marcie A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDREY S.  |  Premières impressions 
Évaluation :
5

I was given chance to get my belongings back. So I will definitely recommend this storage facility to other people.

georgeann a.  |  Expérience générale 
Évaluation :
5

Good service safe place to store your belongings

Charis P.  |  Expérience générale 
Évaluation :
3

The check out process was confusing and staff was a bit rude and seemed annoyed at my questions. Also, my unit wasn't lit at all, and the hallway lighting did not work either so moving in/out was a bit tricky.

Clarissa A.  |  Expérience générale 
Évaluation :
2

Too high the cost aren’t even comparable to other storage places in the area i won’t ever use you guys again

Derrick D.  |  Expérience générale 
Évaluation :
5

Thank you for securing my belongings at your safe facility. You provided me with piece of mind knowing my items we secure .

xaviera t.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maya W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary S.  |  Expérience générale 
Évaluation :
5

From the start to the end of my move,Amanda was very helpful assertive and helped me tremendously, With all that is going on with the pandemic she was extremely helpful, i really needed that consider every thing is so crazy right now. very attentive management.

Carlos C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Augustine G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross H.  |  Expérience générale 
Évaluation :
5

Amanda was fast, helpful, knowledgeable about the products you offered. She explained everything in a brief 1 1/2 minutes.... very professional...which I love! She is everything that I think service should embody!!!

CLINTON S.  |  Premières impressions 
Évaluation :
5

Great service @ this location. Ask for Amanda, she was awesome!!

Olumide O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jatoria W.  |  Premières impressions 
Évaluation :
5

Very friendly and extremely helpful it was the best experience I have had at any storage facility in Houston. They treat you like family.

Richard l.  |  Premières impressions 
Évaluation :
5

Amanda was excellent! Super helpful and friendly. She deserves a raise! Workers like her don't come around often!!

kendall b.  |  Premières impressions 
Évaluation :
4

Staff has been very helpful

Mary S.  |  Premières impressions 
Évaluation :
5

very friendly and professional

Margaret A.  |  Expérience générale 
Évaluation :
5

Great team in staff, I had a great experience with every employee at this location.

Randall M.  |  Expérience générale 
Évaluation :
5

Great service and convenient location. Amanda was great and very kind in all services!

Hong Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUANG G.  |  Expérience générale 
Évaluation :
5

Employee were always helpful. Artie is exceptionally nice.

William P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany J.  |  Premières impressions 
Évaluation :
3

There is a fee To have Access 24hrs

Benito P.  |  Expérience générale 
Évaluation :
5

Bel Nita was such a model employee. Insightful, great advice. Friendly and patient. Just what a customer needed during this time

Gerard M.  |  Premières impressions 
Évaluation :
5

The place was perfect. The Place was clean and nice and seemed well-organized. Most importantly though, the folks there were very thorough, helpful and friendly! It makes all the difference in the world to have folks that care and you can tell they do! Thanks so very much.

erik g.  |  Expérience générale 
Évaluation :
5

Great service and hospitality.

Curtis C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benito P.  |  Expérience générale 
Évaluation :
3

First, when we were moving in the maintenance guy broke the sliding door (yes, he told us it was his fault) . When moving out, we hired movers at $109/hour to move our stuff out of the storage unit. In the middle of the move the maintenance guy tested the fire alarms and took down the elevators. We had movers sitting with no elevator service. The office only shrugged and stated "we've called the elevator service". The movers had to finally use the stairs which was more time consuming. When we finished up and left, the elevator service still had not arrived. The maintenance guy knew we were unloading our unit, why would he proceed to take down the elevators? We ended up paying an additional $164 due to that error! My experience with U Haul has always been excellent until this. Not okay!

Cherene A.  |  Expérience générale 
Évaluation :
5

My time at this location went very smooth.

Hellen K.  |  Expérience générale 
Évaluation :
5

Excellent customer service, from GM to Associates.

Pierre J.  |  Premières impressions 
Évaluation :
5

You have the most amazing staff Renee is just awesome I love the customer service I received if i ever need storage Uhaul my choice and your location gets my HTown (Houston) referral

Danielle R.  |  Expérience générale 
Évaluation :
5

I would like to thank Rene, there at the Louisiana St. office. She was there for me from the beginning to end. She was informative and made everything as easy as possible! Thanks Rene!

Ryan M.  |  Premières impressions 
Évaluation :
5

Pleasant and Professional Staff, Friendly and Kind , exceptional customer service! Satisfied Customer!!

Kevin C.  |  Expérience générale 
Évaluation :
5

Amazing customer service from the office staff and property manager! They were flexible with my needs and helped me so so much! Fortement recommandé!

Ashley D.  |  Premières impressions 
Évaluation :
5

Very friendly staff, very helpful,

Benito P.  |  Expérience générale 
Évaluation :
5

Very professional and friendly , very pleased with the service

Benito P.  |  Premières impressions 
Évaluation :
4

Staff did a good job.

RENA H.  |  Expérience générale 
Évaluation :
5

Great team at this location! Overall good experience. Very professional staff.

ZEE W.  |  Premières impressions 
Évaluation :
5

Very friendly and professional staff

Benito P.  |  Premières impressions 
Évaluation :
5

Clean and helpful friendly staff

Kimaletha B.  |  Expérience générale 
Évaluation :
5

Artie McGowan has excellent customer service I would recommend this place any time.

Danielle G.  |  Premières impressions 
Évaluation :
5

Staff was consistently friendly and willing to help. Lots of smiles. My first experience with storage in general. The nightmare scenarios told by others did not happen. managed well

david m.  |  Expérience générale 
Évaluation :
5

All the staff were very professional.

GLENN R.  |  Expérience générale 
Évaluation :
5

Very Patient with me. I was a mess. Very caring and professional Men and Women. Thanks a Million RB.

reneald b.  |  Expérience générale 
Évaluation :
5

Customer service at this location is top notch! The staff was very accommodating, friendly and helpful. I had just has a traumatic life changing event and had to make transitions quickly. Thank you !!

ULRIKA B.  |  Expérience générale 
Évaluation :
5

The staff person that assisted me was very kind, helpful and courteous and I appreciate that and I would definitely recommend this storage facility to others.

Ruben F.  |  Premières impressions 
Évaluation :
5

Great place and the staff are amazing. Very kind and helpful. The best part of my experience was the employees. Very professional.

Oscar R.  |  Premières impressions 
Évaluation :
5

I love the workers great service

Tiara B.  |  Premières impressions 
Évaluation :
5

Best place to go! Clean & very helpful 💛

Cuenesha V.  |  Expérience générale 
Évaluation :
5

The associates there are friendly and funny. Such a pleasure talking with them. Ashley was so helpful and the assistant manager as well!!! Great team!

Jhamari S.  |  Premières impressions 
Évaluation :
4

Great overall quality and service

james g.  |  Expérience générale 
Évaluation :
4

Some staff needs a little more training.

Pamela G.  |  Expérience générale 
Évaluation :
5

The local staff were extremely helpful. They accepted packages for us , always called to let us know they arrived and offered to place them in our unit for us. We will certainly go back .

Ken M.  |  Expérience générale 
Évaluation :
5

The staff was incredibly helpful and understanding. They worked with me and tried to accommodate based on my situation.

Yasmin N.  |  Expérience générale 
Évaluation :
5

Ashanti had showed excellent customer service

timothy c.  |  Premières impressions 
Évaluation :
5

The young lad

joyce b.  |  Premières impressions 
Évaluation :
5

.

Yasmin N.  |  Premières impressions 
Évaluation :
1

Very bad . No help and closing account is bad experience.

pramod u.  |  Expérience générale 
Évaluation :
5

Great Help

reneald b.  |  Premières impressions 
Évaluation :
3

Merci.

Keyona K.  |  Premières impressions 
Évaluation :
5

Clean space

LINDA L.  |  Expérience générale 
Évaluation :
5

Amazing! 😆

Anh N.  |  Premières impressions 
Évaluation :
5

Wonderful service and wonderful people!

MARYANN S.  |  Expérience générale 
Évaluation :
5

Thank you for your professionalism!

Austin W.  |  Premières impressions 
Évaluation :
5

The staff I really enjoyed the time I was there and speaking with them. A great team of guys

Leo S.  |  Expérience générale 
Évaluation :
5

Ashley was exceptionally helpful. I am handicapped, and she got me a stool to sit on. She showed me the locker and how l the system worked. I couldn't have had better.

robert d.  |  Premières impressions 
Évaluation :
5

Really enjoyed having a storage unit here. Will use them again the future

Brooke S.  |  Expérience générale 
Évaluation :
5

I've used Midtown U-Haul and Storage for many years as offsite storage for a wine collection. They facility is clean and well maintained. And the staff is always friendly.

MARK F.  |  Expérience générale 
Évaluation :
5

Artis and staff were very helpful and effeciient

Tamera R.  |  Premières impressions 
Évaluation :
5

I had rented a storage unit for a month and a half. Each transaction I had was always met with a mile and willingness to help. Dee and Ashley and a man whose name I forgot, ;-( were incredible! Thx!

Connie L.  |  Expérience générale 
Évaluation :
5

Jackie was great. What an excellent employee. She went above and beyond. She called me back to follow up on my inquiry call. Everyone there was very friendly and helpful.

Deborah A.  |  Premières impressions 
Évaluation :
5

Wow! Danyline and her superb staff (Artie and Ashley) did everything possible to facilitate this move. As a Marine Officer, I've used a LOT of moving & storage facilities. BEST EVER...PERIOD!

Jeffrey C.  |  Premières impressions 
Évaluation :
5

Great location and very clean and the staff is very good about assistance you with your needs

Leo S.  |  Premières impressions 
Évaluation :
5

Thanks

Esraa A.  |  Expérience générale 
Évaluation :
5

Within the last 4 years with is location it had been a awesome experience.

LASHAN J.  |  Expérience générale 
Évaluation :
5

Was able to get my storage unit and lock as well as a pick up truck without a long wait. Access times and room options was explained

Don S.  |  Premières impressions 
Évaluation :
2

A few staff members were not friendly at all, the elevator never worked as it was right across form my unit. I always had to use the stairs or the other elevator.

Brydrica D.  |  Expérience générale 
Évaluation :
5

Staff was extremely courteous

Ian G.  |  Expérience générale 
Évaluation :
5

experience was excellent.

Flossie L.  |  Expérience générale 
Évaluation :
5

Artie was great! Very courteous, professional and helpful. He is a good representative for your company. The building and locker was very clean. Good team!

Fred A.  |  Premières impressions 
Évaluation :
5

Service quality was of higher standard and the staffs were very professional, cooperative, and reasonable

Raj K.  |  Expérience générale 
Évaluation :
3

Aucun

COZY B.  |  Expérience générale 
Évaluation :
4

Great facility!!!

Rodney W.  |  Expérience générale 
Évaluation :
5

Though my time was short, Eric was amazing and made sure I was well taken care of. He went above and beyond normal customer service and I truly appreciated it.

Jenai H.  |  Expérience générale 
Évaluation :
5

Excellent

kenyoda t.  |  Réservation 
Évaluation :
5

Have worked with this location on 2 separate occasions and times. Each time, staff has been great. Caring, courteous, friendly and professional people.

JULIE C.  |  Expérience générale 
Évaluation :
4

Good location and well maintained

ROBERT P.  |  Expérience générale 
Évaluation :
5

Staff was very friendly and helpful

trevor c.  |  Expérience générale 
Évaluation :
3

Even if you cancel your account and are no longer using the storage space before the month is up you will not receive a refund.

DOMINICK BERNARD D.  |  Expérience générale 
Évaluation :
5

Was very pleased

LYNN C.  |  Expérience générale 
Évaluation :
5

Everyone is very professional. Thank You Elaine Turla

Elaine T.  |  Expérience générale 
Évaluation :
5

I had a climate-controlled storage unit there for 13 years. During the summer the building was cool and in the winter it was warm. My belongings are in good condition.

MARGARET I.  |  Expérience générale 
Évaluation :
5

I didn't have any problems, the staff was extremely helpful and generous. The storage was clean.

Brydrica D.  |  Réservation 
Évaluation :
5

Everyone was helpful. Just had a major issue with the people over the phone making the reservations it was a disaster. If I were rating that it would be negative stars. Everything set up was changed.

Ryan O.  |  Expérience générale 
Évaluation :
5

Clean safe and convenient

WILLIAM E.  |  Expérience générale 
Évaluation :
5

The staff was amazing, very helpful. I would definitely rent a U-Haul and store my belongings here again simply due to the excellent service they provided.

Joaquin S.  |  Expérience générale 
Évaluation :
5

My move in date was 7/26 at 10:40 am. Made my reservation on line on 7/25. I received my key the same day to access the gate to start moving from the San Jacinto location. We were told on 8/1 have

Tanyel M.  |  Réservation 
Évaluation :
5

Merci.

RANDY S.  |  Expérience générale 
Évaluation :
5

The personnel were very helpful and accommodating. The only issue I experienced was the occasional homeless person I'd encounter inside the facility.

John S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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