Customer Reviews for U-Haul Moving & Storage of Midway

7 301 évaluations

15182 Beach Bl   Westminster, CA 92683
(On Beach blvd N of 405 Fwy Between Mcfadden and Bolsa, Next to Airstream RVs. Limited parking on site, rideshare recommended.)

(714) 894-4739

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(714) 894-4739

15182 Beach Bl
Westminster, CA 92683
(On Beach blvd N of 405 Fwy Between Mcfadden and Bolsa, Next to Airstream RVs. Limited parking on site, rideshare recommended.)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ramiro M. 
Évaluation :
2

It was rainy and truck leaked water all over my stuff on the top shelf! No cool

Kevin V. 
Évaluation :
5

I couldn't find the hazard switch in the van!

Ho T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike D.  |  Premières impressions 
Évaluation :
1

Better communication. I was notified 12 minutes before my scheduled pick up time of location change.

Elizabeth C. 
Évaluation :
5

Well done service and professional

Michael T. 
Évaluation :
1

The person giving me the rental was horrible. He kept insisting on a secondary phone number. I told him that I had just been at that location a week before and I had a rental agreement that did not have a secondary phone number. He said that was impossible, I went and looked at my receipts from last week, and it does not have a secondary phone number. but he continued to insist that without a secondary phone number I could not make a rental. I do not have a second phone, a lot of people do not have landline anymore so they do not have secondary phones. So you've made me feel like crap for not having a secondary phone, said he would not do the rental for me unless I gave him the secondary phone. So I gave him Pizza Hut's phone number. Then he was able to give me the rental. He then later proceeds to have me park in the handicap stall as a handicap person is trying to get out of the car. I told him I did not want to, and he said it was fine. Then he proceeded to tell me that it's their policy to ask for secondary phone numbers as we had already gone past that and he was installing the rental. So here is a person telling me that there is a policy for a secondary phone number, that is sometimes enforce, and sometimes not, as he is having me park in the handicap section as a handicap person, trying to go through. No, I do not recommend this location at all. either that, or I would recommend this location if employees like this did not work there. The employee that helped me the previous week was amazing! this employee was not.

Roberto B. 
Évaluation :
5

These guys are above and beyond but you would expect for a U-Haul supplier. They're great Five Stars.

Dwight O. 
Évaluation :
5

These guys were right on top of the Drop Off and made sure we were taken care of immediately.

bruce C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie Anne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

The workers at this location are always nice and friendly. Fast and great service!

Vithuyen D. 
Évaluation :
1

Check the motor of the trucks before rent it is dangerous to let a costumer drive a truck in bad condition . I rent the truck and I didn't move my furniture coz the truck engine light turned on and the truck start moving slow I try to call for help and no one answer the phone I have to return back with out used the truck to move my furniture. I'm disappointed at the rent place they charge me more coz de miles and the gas it was 1 line lower from gasoline. And I pay for a truck it put my self in danger went the engine light turn on and the truck start slow down and no one answer the phone to help me . Thanks God I drive slow and I return the truck to the place I rented .

Maria G. 
Évaluation :
5

We used the app to bypass the line and questions about insurance etc. we still had to wait and answer questions. Why use the app? Also, $80 for 2 hours is crazy especially when we have to pay for refueling . We'll use home dept next time. The workers at the facility were professional and awesome.

Eric D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fadi A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
3

Technology or the grumpy boys working made the experience rough. First I open door at 7 only to be told “I'll open it” okay no biggie. I probable save him 40 seconds to walk to the door and open I give my info, he dumps a baskets of key on counter pull one that was for the truck I was given per my order. I come back in and the other guy goes and gets the van that was elsewhere. I was confused but the doing it on the app didn't workout so well. And they only exasperated the process. Oh well won't use U-haul again. Not even close out. Couldn't take pic due to service due came on screen. I just took a pic with that and drop my keys they too busy. Not even thanks. Yeah not again. Get more help for these guys you fat cats.

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan K. 
Évaluation :
5

Experience was great! Very professional.

Jason R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

belinda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C. 
Évaluation :
5

Aucun

Erick E. 
Évaluation :
5

Excellent customer service.

Ni S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan T. 
Évaluation :
5

Friendly , quick services

Tony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda C. 
Évaluation :
5

Fast and easy. Truck in good condition. Staff was helpful.

Lee K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dolores J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giao H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN E. 
Évaluation :
2

On the phone my wife got an estimate of $72 for a 5 x 8 foot trailer. When I went to pick it up the price was $256. After talking to my wife on the phone and talking to my son they lowered the price to $81.29.

Lynn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nika L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rochelle P.  |  Expérience générale 
Évaluation :
5

The staff at the Midway City location was really helpful and gave me good suggestions to right size my rental space.

John A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin T. 
Évaluation :
4

Exelent service

Marisol B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Usman A. 
Évaluation :
1

I got charged for a second day after returning it after hours even though I had it for less than 12 hours total. Staff was rude and not friendly. One of them said they were sick and still was at work. Truck was very dirty on the truck bed floor. Ive used uhaul several times and this location was by far the dirtiest and had the worst customer service of them all. Will not be using this uhaul location in the future.

Joshua C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

The assistance I received from Tom was spectacular! He made the process smooth and easy... His service is so nice that it makes the rental experience actually pleasant instead of typically just a hassle. Thanx to Tom for your excellence.

chris C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dayna L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Z. 
Évaluation :
5

Everything went great, I have used this location several times and I will use them again.

Donald C. 
Évaluation :
3

The tire treads were bald. Which turned into a flat about 3 hours later. I am sure the turnaround for these trailers is fast and there is not enough time for staff to do Quality Checks. However, the Roadside assistance was awesome!

MARILYN S. 
Évaluation :
5

Keeping doing what you're doing, how you're doing it. I've rented trailers 6-7 times in the last 3 months here, they take care of it.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURIE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Huy P. 
Évaluation :
4

I was charged for towing insurance that I had declined. That is not a fair business practice.

ALAN W. 
Évaluation :
3

The guys were great I was in and out of the lot quickly

jeff T. 
Évaluation :
5

I didn't get his name but one of your employees, an Asian guy that got off at around 6 on decemeber 30th, was over the top helpful. I felt so welcome and he made the whole process easier. This man takes pride in his job and gives customers the best possible experience he can.

Bryce H.  |  Premières impressions 
Évaluation :
5

Thank you for offering the best deal compared to the phone reservation I created, once I went to pick up the truck and you guys made my move alot more stress free than I expected. 100 % would recommend your services and will use you again in the future!

Elizabeth M. 
Évaluation :
5

Friendly people awsome truck..Thank you

ARTHUR R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phuoc N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim O. 
Évaluation :
5

Fantastic folks helped fast and friendly.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isidro A. 
Évaluation :
3

A more welcoming crew.

Fredreric D. 
Évaluation :
5

Easy return less than 1 hour before closing. Staff were efficient and professional, complaints!

Randy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel O. 
Évaluation :
5

Very helpful staff member

KAREN P. 
Évaluation :
5

Pick up and return were easy. Truck was in good condition.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime M. 
Évaluation :
5

All the employers and employees are very polite , respectful and knowledge . They know every part of U-Haul store, equipments and vehicles.

Juanjohn R. 
Évaluation :
5

Everyone at the Midway facility is so kind and helpful. I have rented from here multiple times because our organization does volunteer events for the Marines on Camp Pendleton. Each time they quickly get me my truck. Explain everything and are very nice and personable.

Sonja F. 
Évaluation :
2

Fill truck with gas

alexandra B. 
Évaluation :
5

Agent was helpful. I was appreciative~

Sherri O. 
Évaluation :
5

Easy and quick return.

Nicholas M. 
Évaluation :
5

I was very stressed about renting a uhaul but the guys here made it super simple and were very friendly! I made the mistake of reserving the night before last minute and I was so happy to see this location had several options that met my needs. I'd recommend them to anyone moving in the OC area.

Allen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariel G. 
Évaluation :
5

Very professional and helpful

Vernon H. 
Évaluation :
5

Nothing best customer service ever!!!

Mauricio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
4

Windshield wipers on our truck were awful and didn't work. We ran into snow during the trip to Utah and it became a nightmare trying to see out the window bc we didn't have adequate windshield wipers.

Kimberly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Huy P. 
Évaluation :
5

Super friendly staff!

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arash K. 
Évaluation :
5

Fast service, the process was quick and easy

Helen L. 
Évaluation :
1

Check and diagnose the trucks before they leave. My truck had all of the warning lights on dashboard and just stopped. Wasted 3 hrs.

Kevin K. 
Évaluation :
5

Great experience and wonderful staff

Britney G. 
Évaluation :
5

Both men that helped me were awesome!!!!!

Kathi B. 
Évaluation :
5

Aaron is awesome! Forgot the name of the gentlemen that took our truck back but he is a great guy too. Five stars!

Henry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linh N. 
Évaluation :
5

Thank you front desk was a great service and great helpful thank you

OTOLOSE F. 
Évaluation :
5

The guys were great. I was on my way in no time. Great team.

Ron W. 
Évaluation :
1

I want a follow up about my order. Our ubox shipped out a day early causing us to get rid of over $500 of our personal belongings. We requested 3 days with our box and only had two days before it was shipped out. My contact is 507-202-2353 and email is TheChrisRand@hotmail.com my name is Christopher Rand

Christopher R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tam N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arthur S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rochelle P.  |  Premières impressions 
Évaluation :
5

Aaron and his team were amazing, thank you!

Fabio D.  |  Expérience générale 
Évaluation :
5

Great people and great help

Morteza K.  |  Premières impressions 
Évaluation :
5

I've watched staff come and go over the years at Midway/ Westminster, and each one has ALWAYS been awesome. Thanks for the great service for over 5 years. Michele and Lucile Dowell

Michele D.  |  Expérience générale 
Évaluation :
5

Merci

Nancy P.  |  Expérience générale 
Évaluation :
3

My storage room was locked upon my arrival. The great staff assisted me with my solving the issue and stayed late to allow me time to unload. I would recommend to a friend

Jason B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tom f.  |  Premières impressions 
Évaluation :
4

The staff was helpful and the owner was particularly kind. I also think the green zone for giving away unwanted items is brilliant! What a quick way to unload things without going to a thrift shop or dump, and a quick way to help someone else. A great idea!!

CATHERINE c.  |  Expérience générale 
Évaluation :
5

So awesome I immediately got a storage unit after closing one

DANIEL B.  |  Expérience générale 
Évaluation :
4

I am content so far. I have only been one time. It was startling to be told by someone at corporate to try rideshareing to the facility. That is a ridiculous idea for storage units. "Hey Janet, do you want to need to drop things at storage at the same time? We can tie my stuff on the roof since you drive a Mini!" Duh. I don't know anyone at that unit anyway! So I guess the place could do with more parking but that seems unrealistic. I am a little concerned that I will find it tough to access my space a certain times of day. Meanwhile I will be trying it to see.

CATHERINE c.  |  Premières impressions 
Évaluation :
5

Very kind and understanding people :)

Emily C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN H.  |  Expérience générale 
Évaluation :
5

Honestly, I'm shocked at how helpful and knowledgeable the Staff was. I have a negative part though. I lost my Job due to Covid, and the got that helped me last, open up my Storage, absolutely was not nice at all. He could have cared more about his job, then his complaining back & life problems.

brenda b.  |  Expérience générale 
Évaluation :
5

The staff were very friendly, helpful and professional. Megan/ store Manager was very helpful and she even helped us with heavy stuff to move out. She helped us beyond what we expected!

SHAHROKH S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherise R.  |  Expérience générale 
Évaluation :
5

I chose excellent because the staff at this facility is absolutely excellent! They are extremely courteous, knowledgeable and really went out of their way to help me even when I became a pain in the neck.

Laura V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ha N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEVON V.  |  Premières impressions 
Évaluation :
5

Dear U Haul, Pls recognize with great distinction the customer service of Megan at your Westminister office on Beach Blvd in California. When I arrived exhausted from an 8 hour one way trip from Chico CA, I found that my storage unit had a leak & was no longer available for my things. I had friends with me who had volunteered to help me empty the U Haul truck and we were all very tired..I became frustrated & started to cry a bit from exhaustion. Megan was so so wonderful..she was very quick to offer as many Pods and locks as needed so that I cud at least in load the truck. She went way above and beyond in the way she spoke and helped & treated me like a person and a friend instead of just "a customer" She also offered to move the pods anytime I needed to access my things & make it convenient to get to them. She then also followed up with me when a unit finally did become avail and was able to set up a date and help me get checked in the day I came back to move it all in. Aaron [the Mgr] was also wonderful and compensated me fairly for the double labor. I am so grateful to Megan for being so amazing..she really represented U Haul well and I will be a lifelong customer because of how her actions made me feel about your brand name. But more than anything..please allow her to feel as appreciated as she made me feel that day. PLEASE honor her with some sort of special gift and recognition for going above and beyond. Sincerely, Cindy Nelson Unit #336 Westminister, CA location 562 350 1806

Cindy N.  |  Premières impressions 
Évaluation :
5

Aaron is excellent and extremely helpful. He gives Uhaul a positive opinion when meeting him. He explains everything and is patient with customers. A+++ Experience. Bob and Sara

ROBERT E.  |  Premières impressions 
Évaluation :
5

Very respectful and friendly staff. They walked us through applications, they showed us how to access the unit and all the other regulations on how to access the unit.

SHAHROKH S.  |  Premières impressions 
Évaluation :
5

Due to your amazingly friendly and helpful staff we had a great experience with your facility. They were always available to help and answer questions. Megan was outstanding! Keep up the fine customer service!

Janet J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabel D.  |  Expérience générale 
Évaluation :
3

The elevator and the hours are the factors

JACOB S.  |  Premières impressions 
Évaluation :
3

When initially signing up they mentioned I would have 24 hour access to the storage unit. I quickly found out that was a lie. Elevator to storage units did not work for months and suddenly I received an email stating I'm being charged more due to the quality of their work… makes no sense. What quality when the elevator didn't work for months? On top of that the card reader for checking in and out by the storage elevators didn't work either so you have to check in in the main building. Not sure why the upcharge was there. Move out process was also a pain. Had to talk to 3 different people before being able to properly move out of my unit.

Henry C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria s.  |  Expérience générale 
Évaluation :
5

The manager at the beach blvd location in westminster Was fabulous fast cheerful and knowledgeable

Veronica F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos P.  |  Expérience générale 
Évaluation :
5

This was a great experience. Thank you.

Kahina K.  |  Expérience générale 
Évaluation :
5

Every time I've been to this U-Haul Moving & Storage Of Midway has been excellent. Staff is always helpful and friendly. Nothing but happy faces and kind words. I recommend this place to everyone. If I ever need storage again this would be my first choice. I was never worried or overthinking about my storage safety I knew it was secured. That peace of mind is not easily available just anywhere but U-Haul Moving & Storage Of Midway gave me that.

Joseph M.  |  Expérience générale 
Évaluation :
5

Moving is a very stressful experience, especially when it comes to having help moving stuff into storage. I was offered free 30 day storage when I rented a moving truck and when I got there, I was greeted by a friendly face named Megan! She is one badass woman who was beyond helpful. She even helped me move a quarter of a car into my storage unit! She brought us some snacks and waters throughout the day and was nothing but helpful during a stressful time. Someone give her a raise! -Bob

Robert J.  |  Premières impressions 
Évaluation :
3

I rented a U-Haul trailer to move from Oregon/Washington to California. As part of the rental, I got one free month of storage space. But I see in my paperwork that I was charged for the first month, So I need to get this cleared up. Yesterday I went there at 5pm not knowing that the place closes early, so I'll have to go back today to pick up some things I need.

daniel s.  |  Premières impressions 
Évaluation :
3

I am only giving 3 stars for the ease of access and cleanliness of the facilities. I would give less for how DIFFICULT it was to contact the people at the facility, and that it was not AT ALL DISCLOSED to me that my storage unit rate would continuously increase. I moved (due to military) to another country, and was unable to reach ANYONE via phone or email until I could call uhaul corporate.

Lisa M.  |  Expérience générale 
Évaluation :
4

The card device outside is broken.

Adam W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy H.  |  Expérience générale 
Évaluation :
4

Question 6: not sure

Grazialle X.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY N.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela E.  |  Expérience générale 
Évaluation :
4

Yku guys were helpful from my first phone call....you set up a truck and a storage place in one call for the same day...i would definitely recommend uhaul to anybody that asked.. Thanks for your service

jaccob k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joice R.  |  Expérience générale 
Évaluation :
5

Clean and secure storage facility. You can have peace of mind when you store your junk at haul of Midway in Westminster. The staff are all very helpful and Knowledgeable. If you happen to run into any problems ask for Arron Hersh and he'll help you find a solution. Thanks Arron!

Taylor B.  |  Expérience générale 
Évaluation :
5

The only thing that happened, was when I went for storage, they said I didn't have a reservation. Fortunately, they were able to accommodate me!

Carol H.  |  Premières impressions 
Évaluation :
4

Everything was great and Tom was really helpful in helping me switch to a bigger unit. The only thing I was displeased about was the information regarding Storage Access hours. On the email, storage access hours says it's from 5am-10pm; however, I came to the unit on Saturday around 9pm, and there was no access into the building (the garage was closed). The next day, I got to the unit and saw a sign near the elevator with storage access hours closing at 7pm, instead of 10pm like the email said. Tom explained that access into the building closes at 7pm, but you have until 10pm to leave the building. However, that wouldn't make sense for the 5am opening time for access hours? If the building doesn't open until 7am, how is someone supposed to have access at 5am? The information in the email is very misleading. Please correct the information in the email. This would be very useful for future first-time customers.

Camille R.  |  Online Move In 
Évaluation :
4

Thanks for being there for our important storage needs at this facility over all these many years. We depend on this facility for secure, & clean storage, we now have 3. We really appreciate your communication regarding any situation, like when we failed to throw the latch over far enough on one of our units. We even placed the lock on it and didn't realize it wasn't over completely. Store manager Aaron alerted us with a phone call within 24 hours. We went down there and with the assistance of a employee, locked the unit correctly. That is so impressive and extremely important. Thanks again keep up the good work!

LINDA P.  |  Premières impressions 
Évaluation :
5

Aaron was wonderful!!! He went above and beyond to help me with my challenging move!! Thank you so much!!

dennis k.  |  Expérience générale 
Évaluation :
5

U-Haul Moving & Storage of Midway is a wonderful place to keep your junk. The staff is very knowledgeable and friendly. I ran into some trouble on the road with my Uhaul truck and they listened to my woes and helped me get into contact with the right people. The storage unit's are very clean and secure. A special thanks to Aaron for going above and beyond and making the whole process seamless.

Taylor B.  |  Premières impressions 
Évaluation :
4

I rented storage at this facility for almost three years. I only had one issue of an employee who works in the "yard" who vapes constantly that was rude to me. The manager Aaron was really helpful when it was time to rent a truck to move out, and cancel my storage. Merci

Brenton K.  |  Expérience générale 
Évaluation :
5

The staff was always very helpful courteous and kind. I will always go to westninster Uhaul because i have akways been treated with very good customer service. They are top notch. Tom Russell 206-551-2107

THOMAS R.  |  Expérience générale 
Évaluation :
5

The staff were tremendously helpful

SABOURA R.  |  Expérience générale 
Évaluation :
5

I had a wonderful experience these past 5 years. If I ever need storage again I will be back thank you for excellent service

STEPHEN T.  |  Expérience générale 
Évaluation :
5

Customer service was always great and was treated well whenever I had any issues. Even when I switched cards and almost missed a payment I was still taken care of. Excellent service à la clientèle.

Andrell G.  |  Expérience générale 
Évaluation :
5

The cleanliness of the facility, the amenity of the elevator and carts, the security features, and most importantly the staff made this the best uhaul experience we have even had. Most times that we interact with the uhaul brand the staff is disinterested and a bit short with clients, but this was not the case here. Bravo to the team at this location. The one comment for improvement would be the layout of the yard for getting into the storage until loading zone. If the tow trailers could be moved elsewhere that would make the logistics of coming in and out much easier. It is a small space though, so the challenges are understood.

SAMANTHA H.  |  Expérience générale 
Évaluation :
5

Arron the manager was helpful ,considerate a professional with a great supporting staff. I will only used services that are provided by U-Haul.

LEONARD K.  |  Expérience générale 
Évaluation :
5

All staff were extremely helpful and professional.

Tiffany D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michele A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline M.  |  Expérience générale 
Évaluation :
5

Great people, excellent service.

MARITZA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

karen s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy P.  |  Premières impressions 
Évaluation :
5

I was impressed with the young man that attended to me he was courteous friendly and informative. He conducted himself with knowledge and experience. He explained himself excellent performance. Merci

Isabel D.  |  Premières impressions 
Évaluation :
5

Very accommodating staff.

JAMES L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Queta M.  |  Expérience générale 
Évaluation :
1

We paid rent on the 23rd of June (auto payment), moved out on June 27th that's when we were informed that no rent prorate. That is unacceptable, I m sure by now the space has been rented. They prorated when we moved to a smaller space.

terri d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENNETTE J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reggie w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian S.  |  Expérience générale 
Évaluation :
5

none

Brian W.  |  Expérience générale 
Évaluation :
5

The employee was very courteous and explained the storage process quite well. He was also very accommodating in helping us select a convenient unit as well. I would recommend using this facility.

Dwayne O.  |  Premières impressions 
Évaluation :
5

Very helpful. I appreciate Anthony help when I was very frustrated with U Haul.

James J.  |  Expérience générale 
Évaluation :
5

Facility was clean and service was great.

Jeffrey L.  |  Premières impressions 
Évaluation :
5

Staff Young: Friendly, energetic, knowledgeable Old: Cranky, slow on new tech

HOWARD V.  |  Expérience générale 
Évaluation :
5

Amazingly friendly stuff! Thank you for your service

Arsen I.  |  Expérience générale 
Évaluation :
5

Anthony and Tom at Midway are awesome. They helped me in time of need when otherwise my rental experience and trip would have been a disaster.

James J.  |  Premières impressions 
Évaluation :
4

Everything was good except for the fact that you do not refund for early move out. It makes sense that I should pay only for what I use. I ended up just giving you about $150 because of this.

Justin M.  |  Expérience générale 
Évaluation :
4

Pretty good

Scott G.  |  Expérience générale 
Évaluation :
5

Easy, pleasant, overall great storage experience for 20 months. Merci.

marilyn m.  |  Expérience générale 
Évaluation :
5

Everything and everyone was great.

John E.  |  Expérience générale 
Évaluation :
2

Took 2 days to get through with out severe waiting time. Bailey couldn't find my account put me on hold for 9 minutes so I hung up. Called back later spoke to a young man, who handled it perfectly.

wayne c.  |  Premières impressions 
Évaluation :
1

We were very unhappy with being told had been set aside two 5x10 units versus the 10x10 I reserved. Certain large items had to be left out and I was forced to buy two locks. Bad experience

Maria C.  |  Premières impressions 
Évaluation :
5

everyone great and super fast..didnt wait..truck ran good no problems thanks

Merideth H.  |  Réservation 
Évaluation :
3

Customer service was terrible I couldn't get any help with my card that kept saying denied and impossible to get the rear gate open to get in and out. The mattress cart was not wide enough

SONJA F.  |  Réservation 
Évaluation :
5

My item if storage were safe and secure. The staff was always helpful and kind.

leslie a.  |  Expérience générale 
Évaluation :
5

I love my Santa Ana,CA Uhaul location!!!!! They take great care of me and remember me each visit! Thankful for the answering service that spoke with me as well!

Carrie R.  |  Réservation 
Évaluation :
4

The actual move-in date was 11-17. Your location in Westminster is clean secure & convenient , There was a mix-up regarding the truck I rented. However the manager Anthony worked things out thank you

karen s.  |  Réservation 
Évaluation :
5

Helpful over the phone. I had someone else pick up our box. Did not visit facility personally.

Alicia R.  |  Expérience générale 
Évaluation :
5

Anthony was very kind and very professional!

Natilee S.  |  Expérience générale 
Évaluation :
2

Five days before move in I secured a storage unit. When we got there they were nice and took my money. When it came tome to go to the unit, there were none available. No i would not recommend.

Kelly D.  |  Expérience générale 
Évaluation :
1

I had a serious issue with one of the employees. The manager on location did take care of this however, an employee should yell at a customer and never lock a person upstairs and turn the elevator off

Richard R.  |  Expérience générale 
Évaluation :
5

The guys at this location are AWESOME! They are patient, helpful and courteous.Due to lack of available units at the first location I was switched to this location,so thankful for the switched!

Cathi S.  |  Réservation 
Évaluation :
5

Calling the main number is always confusing and the operators usually have to leave a message for the office you are calling about or call yourself, they don't know specifics

MIRIAM S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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