Évaluations des clients U-Haul Moving & Storage of Midway
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Midway
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Raman P. le
Manager was rude have no common sense.
shands M. le
My only complaint is the cab smelt like cigarettes.
Joel G. le
Helpful and knowledgeable service people.
Lac T. le
None
Reginald N. le
Nothing to say at this time.
Rosti V. le
Need more people to work .when i returned pick up took long time to get attention .only one man was working.
Angelesa G. le
Absolutely nothing needs to change! The management team is extremely professional and knowledgeable! Every single employee at this location is extremely helpful and professional! I have to point out Anthony and Vincent both helped me out today getting a rather difficult electrical installation for my trailer hitch. I think and appreciate each and every person and all their patients today, I hope to be back soon, and highly recommend everyone comes to this location and only this location
Kathy K. le
I don't think there's anything you could do, the experience was perfect. Oh, maybe one thing - make it easier to figure out where the desk is!
Philip J. le
Nothing. Process was seamless.
Elvis C. le
Great job from the time.
Martha C. le
An employee on the clock running up to customers and checking in a vehicle with a lit cigarette blowing smoke in my face and into the vehicle i am returning makes a terrible first impression. Happened at both locations. Still has not refunded my deposit. I will not do business with this company again.
Noel N. le
Possibly add a few more parking spaces for customers. Lot was very limited in spaces
Rebecca C. le
They have excellent customer service
Paul G. le
Computer systems were slow and credit card input was manual. Systems need improvement. Customer service reps were knowledgeable and efficient.
Frank A. le
Nothing! You guys are awesome!!
Jamie S. le
I made reservation a day before with a UHall in HB since they didn’t have cargo van they told me to pick up a van at Westminster location, I was there early in the morning but they were other customers in front of me after waiting for my turn I got some one that I think he was new employe so giving the excuse of computer being slow it took almost 50 minutes till I got a van, I just needed the van so I can take a sofa bed back to IKEA store, I was back within 4 hours but again after returning the van I had to wait and find a guy to give the key back, anyhow I have been charged on my credit card for the total of miles even I specifically asked him if I return the van within the time limit, he asked me how many miles i think I will use , I told him probably around 30 to 40 miles. I would like you to look in to this matter and find out why I was charged for the total of miles. Thank you . Sincerely : Jamie Shahinfar
Rashid M. le
I found a beer bottle in the vehicle after I picked it up, but the equip return guy said "I don't care about that." OK then. Then the returns guy said it was under filled by 1.5 gallons. Wanted my fuel receipt, which I didn't have, since I forgot. So, take a picture of the fuel gauge at pickup and return.
JINJOO P. le
Great and quick customer service. Danny was very kind and helpful. Equipment was great and at an awesome rate.
Scott V. le
Mention in the appointment screen that the reservations are only good for 1 hour from scheduled time.
DENISE J. le
more parking
Joni K. le
Great customer service, Anthony was terrific, will tell all my friends to come to this location for all their tow hitches.
HOWARD V. le
Staff Young: Friendly, energetic, knowledgeable Old: Cranky, slow on new tech
Arsen I. le
Amazingly friendly stuff! Thank you for your service
James J. le
Anthony and Tom at Midway are awesome. They helped me in time of need when otherwise my rental experience and trip would have been a disaster.
Justin M. le
Everything was good except for the fact that you do not refund for early move out. It makes sense that I should pay only for what I use. I ended up just giving you about $150 because of this.
Scott G. le
Pretty good
marilyn m. le
Easy, pleasant, overall great storage experience for 20 months. Thank you.
John E. le
Everything and everyone was great.
wayne c. le
Took 2 days to get through with out severe waiting time. Bailey couldn't find my account put me on hold for 9 minutes so I hung up. Called back later spoke to a young man, who handled it perfectly.
Maria C. le
We were very unhappy with being told had been set aside two 5x10 units versus the 10x10 I reserved. Certain large items had to be left out and I was forced to buy two locks. Bad experience
Merideth H. le
everyone great and super fast..didnt wait..truck ran good no problems thanks
SONJA F. le
Customer service was terrible I couldn’t get any help with my card that kept saying denied and impossible to get the rear gate open to get in and out. The mattress cart was not wide enough
leslie a. le
My item if storage were safe and secure. The staff was always helpful and kind.
Carrie R. le
I love my Santa Ana,CA Uhaul location!!!!! They take great care of me and remember me each visit! Thankful for the answering service that spoke with me as well!
karen s. le
The actual move-in date was 11-17. Your location in Westminster is clean secure & convenient , There was a mix-up regarding the truck I rented. However the manager Anthony worked things out thank you
Alicia R. le
Helpful over the phone. I had someone else pick up our box. Did not visit facility personally.
Natilee S. le
Anthony was very kind and very professional!
Kelly D. le
Five days before move in I secured a storage unit. When we got there they were nice and took my money. When it came tome to go to the unit, there were none available. No i would not recommend.
Richard R. le
I had a serious issue with one of the employees. The manager on location did take care of this however, an employee should yell at a customer and never lock a person upstairs and turn the elevator off
Cathi S. le
The guys at this location are AWESOME! They are patient, helpful and courteous.Due to lack of available units at the first location I was switched to this location,so thankful for the switched!
MIRIAM S. le
Calling the main number is always confusing and the operators usually have to leave a message for the office you are calling about or call yourself, they don't know specifics