Évaluations des clients U-Haul Moving & Storage of Midway
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Midway
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Duncan M. le
Great employees.
david w. le
Service here is always excellent. Will be back again when the need arises.
James C. le
Service people were very helpful
Justin M. le
Everything was good except for the fact that you do not refund for early move out. It makes sense that I should pay only for what I use. I ended up just giving you about $150 because of this.
karla o. le
Great
Michelle L. le
Keep the price what it states. Dont charge extra.
Jane G. le
The pickup location was excellent!! The uhaul website not so much
Gary a. le
Tom and everyone there all ways give us great service.
Jeanette B. le
I needed one more box ,but when the girl delivered the box she was late and waited until the boys loaded it and than took all 5 boxes with her. I would used you again. Jeannie
Christopher R. le
Quick and efficient at the desk. Nice!!!
KENNY S. le
U-Haul is the only way to go I would recommend you haul and I always use U-Haul no one else compares thank you
Timothy K. le
Keep it Up !! Well Done, Again !!!!
NGHIA T. le
Very quick and good customer service.
alan d. le
more than two customers at one time results in loner than needed wait time to transact business. I was told to get on the web to "accept" condition of vehicle while standing in front of vehicle with attendant. When I pointed out that the fuel level on rental document, did not match actual gauge, again I was told to get on the web to correct it. I asked attendant to correct it. The web is clearly being used to reduce workload to reduce attendants workload by management In my opinion the attendant should walk around the vehicle with the customer and review vehicle condition before releasing vehicle. My experience was to wait for 20 minutes to before reaching the counter and then being told to do attendants work on the web and approving vehicle condition. I have used other locations and this one is consistently slow due to understaffing. I will try to remember to never use this location again
Michael S. le
Since the last I rented from U-Haul, new procedures have been added. I don't like having to use an app to take pictures of my Driver's license, it's awkward and inconvenient. I had to give two extra contact phone numbers. i never had to do that before. I feel like U-Haul is making ot so burdensome for me that they don't want my business. I will look elsewhere next time.
DAVE C. le
Great staff!!
Patrick N. le
counter personal were very helpful and had a good attitude
Brittany A. le
As I stated before, the truck was dirty in the cabin. The truck was terrible on gas! Had to fill the tank 2x in like 100 miles. The gas cost 2x what the cost of the rental! There is a knocking noise under the hood and something is wrong with transmission. The gears rev really high and then there is a jolt when it finally shifts gear. The people working at uhaul were friendly and helpful when dropping off and picking up the truck. The truck was just aweful to drive in stop and go traffic felt like I was getting whip lash and on top is it how much gas it cost to fill up was insanely expensive spent $250 on gas to go around 100 miles. I really hope you guys get the truck serviced. Also the ac was blowing coldish that could probably use a charge as well.
Thamys B. le
Vere good!
Eileen I. le
I have rented trucks/vans from this location (which is close to my home) for the past 7 years. The service is superb, the selection of supplies is great and the customer service agents provide excellent service every time I rent a vehicle.
Michael G. le
I was there 3 times and service was extremely extremely slow. 1 person working the register that was also working the yard filling propane and checking inn and out trucks. No good
reda a. le
Thanks for everything
jens s. le
Staff were great and very helpful
Anthony C. le
We waited an hour and 15 minutes for our truck. We also reserved 48 blankets. They only had 24. We had to rent blankets from our movers at $5/ blanket and a 9% tax rate. So that $130 dollars came out of my pocket even though we did everything U-Haul told us to and then confirmed our order. You confirmed it! The gentleman at the counter also told us we would receive a text message confirming damages and gas levels. Never got it. We went back in and said we never got it and they told us we will. Nope- never got it. We had an empty tank. The paperwork we received said it was over 1/8th of a tank. We did receive a $40 gas credit though. I think it’s crappy to rent out a van with no gas though. It literally pitted into the gas station. When we returned it all was well and it was smooth. You give a $50 credit for trucks that are confirmed. What do you do when the equipment isn’t there? This isn’t cool. We love U-Haul. We always use you. I hope this was a one off experience but it was shitty and it made our move so much more stressful.
David B. le
Very long wait.
Brenda M. le
Used this location numerous times over the years, service, personnel and facility are excellent. Never had any issues, they value me as a customer and are proud of the job they do for UHaul.
Daniel B. le
I was double charged and haven't heard back from anyone after sending a message about this. also, the drop-off system was a major failure and caused me and my wife some major problems. It kept saying that our bill was over $94,000 and we ended up having to come back multiple times to try and complete the drop-off.
Debra C. le
Everything is very accommodating and helpful. Very simple and stress- free renting and returning.
ryan n. le
Staff service is not good
Scott G. le
Pretty good
Paul W. le
More staff on the 1st of the month to handle the crowd
Peter R. le
Outstanding friendly service. Extremely easy checkout and check in after online booking. Excellent 6 X 18 heavy duty trailer was a very easy tow. Recommend anytime!
Jaclyn S. le
There were not enough employees for the amount of people renting trucks. The line took 45 minutes to get help. It was the first of the month. If that's the busiest weekend then you should be properly staffed. The employees that were working were very friendly and efficient.
ryan d. le
Everything went perfectly. The employee was friendly and helpful. I changed my pick-up time without a problem. Couldn't ask for a better experience!
Merita S. le
All of the staff were very helpful and nice. Anthony went above and beyond to find an available truck on an extremely busy weekend. His extra effort saved me literally hundreds of dollars on my move. The return process was quick and easy also. Thank you!!!
Jeffrey M. le
I missed my appointment and arrived a day late. They installed without delay in 20 minutes. Very nice staff. I will be making an appointment for another, hitch for my wife's, car next week.
Matt F. le
Excellent. Highly recommend.
Thomas N. le
Alignment was off and was dirty on the outside
martin p. le
We were waiting in line forever the coworker said the gas was at 1/4 when it was at an eighth I don't think they wipe down the interior it was dirty a lot of germs going around skin diseases the rear lock did not work when we got back to drop off the U-Haul the gentleman was rude the one he looked over the U-Haul I did not know you work there he was asking for the key when all he had to do was ask very nicely from the beginning we were asking for a truck and he suggested we use a box truck because he said there was no more trucks and when we came back we saw that there was one that hasn't been moved we asked to speak to a manager when we were leaving on the phone nobody got back to us
Jonathan T. le
Thank you for the great service
Anh T. le
Excellence service. Staff is bilingual so it was great since English is my second language. Super clean and fast.
Tyler V. le
truck smelled like cigarettes so bad! i had to keep the windows rolled down in order to breathe!!!! other than that, truck was clean. thanks!
James C. le
The truck was not clean inside and out. Plus I wanted a van they said there was none available . Yet when I got to the store, I saw about 3 Van's. Additionally my identification was stolen and some one tried to use it and fortunately a employee noticed. But thT put me on a hold and I had to jump all kinds of hoops to prove myself as myself. I felt as though I was being held to some criminal investigation. And the employees at the westminster uhaul were less than considerate. So no I wont recomend that store to anyone. James Christie
NICHOLAS S. le
Vincent is great. Big thanks to him.
Ray R. le
before I go to beach Blvd. I was uhaul at Tustin and the sales person called Fernando try to help me with attachment for my truck . 1- he was very negative about service he was trying to give me 2- he was trying to sale me same service for $149.00 more than others if someone asks me about Tustin Uhaul I will not recommend them, he was very dishonest with me.
david E. le
Only thing I would recommend is better quality moving supplies. I purchased tape, matress covers and boxes. Tape was flimsey, some boxes tore. I bought full size matress covers and they did not fit properly. Prices were too high for what we purchased. If you are going to charge those prices best to offer quality items.
MARK M. le
I went to the wrong pick up location. Anthony Knoski transferred the reservation to his Westminster store and walked me thru the whole rental experience, he made it easy. Even called me to let me know I left my credit card and handed it back to me when I returned the truck. Excellent customer service !!
Shawn S. le
trucks check engine light came on while driving and stalled out at stop lights had a exhaust leak noise when driving was not happy with the truck could not stop and get gas in it didnt know if would start up again so got charged 8.50 for gas no satisfied
Lisa H. le
Your employees are well spoken , helpful, knowledgable and courteous. Thank you very much Lisa Huard 6-6-19
Steve C. le
Staff was great. Everyone helpful. Went smooth as silk. Will be renting again soon. Thnx, Steve Colby, Orange County.
Karen L. le
In order for me to rate the service I would like to rate the place where I did my order and that place is on Beach Blvd in Huntington Beach. Not Westminister where a month ago I had lousy customer service
Leland H. le
Great customer service.
cheryl b. le
The staff was really attentive to the business at hand and helpful in checking out.
KENNY S. le
raises all around
Vincent P. le
Not a thing
Braden T. le
No issues!
Eileen M. le
Great customer experience!!
Tracy R. le
Everyone was very helpful and kind!
Linda H. le
Anthony was very nice and quite helpful.
Dave C. le
Great service!!
Michael M. le
This was the best flow I've ever been through for a Uhaul center. I would definitely come back for my hitch and any moving I do.
AUTUMN L. le
The two guys working this day, I think one is the lead. But both of them were extremely professional with some rude and demanding customers today. They stayed level headed and it made the place and them both look very good. BRAVO ZULU ??
Rocky J. le
Only negative was having to give my credit card over the phone to reserve the appointment for installation. I was quoted a price over the phone which included everything necessary to tow a trailer. The price was the same at the facility and when it was time to pay for the service. In addition, no one tried to get me to change, upgrade or add frills. They told me it would take one to one and a half hours and I was out the driveway in one and a half. Highly recommend using this Uhaul location for your hitch needs. Also, the hitch is quarantined forever including damage due to accident and the electrical for 2 years.
Robert k. le
pricing policy not fully explained.
Ronald O. le
The guy who put this on was a joy.. did a great job and was very friendly
Jacqueline L. le
The two people at the registers...were awesome! Very helpful....
Lynette S. le
Excellent customer service and easy rental process. I won’t go anywhere else
MARK S. le
My comment concerns your web based reservations more than the location where I picked up the trailer. Several inaccuracies resulted when I ordered it. First, I started out choosing my location in Westminster but it somehow transferred me over to a different place down the street in Huntington Beach where my reservation was. Fortunately they were able to resolve it in allowed me to pick it up with my originally chosen place. Second of all, I had chosen a trailer that was enclosed but apparently they had it on their list that I wanted an open trailer. Again they were able to make the switch.
Kelly O. le
Upon drop off in Westminster the employees were very rude and visibly angry about after hours drop off. Would not use this company again or refer them to any one I know.
Christopher G. le
Great location!
Christopher G. le
Great guys, nice and helpful.
Melissa B. le
Mr. Ngo was SO amazing! I made a mistake in my online reservation and instead of letting me continue, he checked with me and got me what I needed. He was so kind to us; really went above and beyond. Upon returning the truck, the gentleman that helped me was so sweet to give me back a strap I accidentally left in the truck. This location is amazing and I will be using them for all future moves and definitely telling all my friends and family about them!!
marilyn m. le
Easy, pleasant, overall great storage experience for 20 months. Thank you.
Corrin C. le
We had a bad scheduling mishap (on Uhauls part) that put us very far behind and caused us to change location that was very far away. Leading our scheduled to be behind and for us to drive farther than expected which took time/gas.
John E. le
Everything and everyone was great.
Jeff D. le
Great customer service!
Joshua G. le
Nothing, everything was superb! Everyone was very nice and the vehicle drop off portion was very quick.
Leticia P. le
To me it just seemed like the rate was a little too high. I only needed the truck for 2 hours but I was unable to click that option when renting. So I paid 50$ to rent a pick up truck for 2 hours. It just didn't seem like a fair price to me.
Julie H. le
Not many parking spaces or room to load and unload. I tried to leave my parking space, but was blocked off by a different customer hitching a trailer to their car.
wayne c. le
Took 2 days to get through with out severe waiting time. Bailey couldn't find my account put me on hold for 9 minutes so I hung up. Called back later spoke to a young man, who handled it perfectly.
Sharon M. le
New hitch is to high and could ruin a tailgate, please check it out.
Ron H. le
Anthony was GREAT and very sincere and helpful! What a Great employee and a genuinely Good Man. Thanks for having him there to take care of me!
Daniel B. le
Great location! Knowledgeable, fast and efficient!!
SHERI S. le
The first trailer that we were given did not have lights that worked. It had brake lights, but not regular lights. We showed the nice man that was helping us and he said that we did not need lights, even though we would be driving in the dark, that the brake lights were sufficient. We switched trailers and I cleaned the spilled "latte" off the back bumper where our furniture would be loaded. Pretty disappointing!!
FORENZ A. le
Best use of multiple workers. I was in and out within the time of having my credit card swiped. They have their system down. Only thing is that they are far from my home.
Maria C. le
We were very unhappy with being told had been set aside two 5x10 units versus the 10x10 I reserved. Certain large items had to be left out and I was forced to buy two locks. Bad experience
Debra T. le
Everyone is very friendly and renting is so easy and smooth. Return is too.
alvaro i. le
Anthony store manager is a good example of great customer service. He is a down to earth type of person and listens to what you need. Very helpful and good attitude
Anthony C. le
Great service
Ramon Jamal B. le
very efficient
ron h. le
Did good work. Friendly, helpful people.
Sharon M. le
Dependable and good service.
Ngoc V. le
Nothing at all. Great service. Quick and easy. Will come back and rent.
Len L. le
The general manager was very helpful and informative
paul h. le
I use U Haul because you do maintain your vehicles. I was very impressed with the truck we rented, and the staff at the Westminster store. They have always been very professional and personable. They still do customer service like it means something. Thank you.
Nathan R. le
This location is fantastic. Equipment is always great, available, and reps are friendly and helpful. The Tustin location, though, is a freakin' horror show. My wife and I went in there before going into the Midway location for this visit. Not only was my wife stared at by multiple illegal workers outside, but the rep was so rude during the rental that I grabbed my ID and card most of the way through the transaction and we bailed out of there. Between her feeling uncomfortable as a woman just being there and my feeling uncomfortable about the shady character behind the desk having my personal information - we split. Will NEVER go to that location again, even if we have to drive miles out of our way to avoid it or go to a more expensive competitor.
brenda l. le
The check in was easy and friendly! I am using uhaul again in a few days. Good experience!
leo s. le
Anthony was very helpful and has a very positive attitude
Merideth H. le
everyone great and super fast..didnt wait..truck ran good no problems thanks
SONJA F. le
Customer service was terrible I couldn’t get any help with my card that kept saying denied and impossible to get the rear gate open to get in and out. The mattress cart was not wide enough
leslie a. le
My item if storage were safe and secure. The staff was always helpful and kind.
Carrie R. le
I love my Santa Ana,CA Uhaul location!!!!! They take great care of me and remember me each visit! Thankful for the answering service that spoke with me as well!
karen s. le
The actual move-in date was 11-17. Your location in Westminster is clean secure & convenient , There was a mix-up regarding the truck I rented. However the manager Anthony worked things out thank you
Alicia R. le
Helpful over the phone. I had someone else pick up our box. Did not visit facility personally.
Natilee S. le
Anthony was very kind and very professional!
Kelly D. le
Five days before move in I secured a storage unit. When we got there they were nice and took my money. When it came tome to go to the unit, there were none available. No i would not recommend.
Richard R. le
I had a serious issue with one of the employees. The manager on location did take care of this however, an employee should yell at a customer and never lock a person upstairs and turn the elevator off
Cathi S. le
The guys at this location are AWESOME! They are patient, helpful and courteous.Due to lack of available units at the first location I was switched to this location,so thankful for the switched!
MIRIAM S. le
Calling the main number is always confusing and the operators usually have to leave a message for the office you are calling about or call yourself, they don't know specifics