Évaluations des clients U-Haul Moving & Storage of Midway

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Midway

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

jerry b. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

David D.
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Le client n'a pas laissé de commentaire.

Michael D. | Expérience générale |
Évaluation :

Every employee is great! Trevon is doing a great job with this location and these people. I am very impressed.

Christina C.
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Le client n'a pas laissé de commentaire.

Randell S.
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Le client n'a pas laissé de commentaire.

Charles A.
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Very clean and very reliable equipment. Perfect for my needs while moving

Charles A.
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Nothing really . Very helpful , nice and courteous staff .

Mark U.
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Le client n'a pas laissé de commentaire.

Tonie R.
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Le client n'a pas laissé de commentaire.

Breck V.
Évaluation :

It was great

HOPE P.
Évaluation :

Friendly, helpful staff. Had an issue when we first rented a tow dolly but manager resolved the issue. Hopefully uhaul will get it corrected in their system that a 2005 Lexus ES330 can not be towed by a tow dolly, but requires the auto transport trailer instead. Overall had a good experience despite this setback.

Peter D.
Évaluation :

Le client n'a pas laissé de commentaire.

Sandra F.
Évaluation :

Other than not having the equipment that was reserved and having to run around to multiple stores myself, the main issue is that my debit card was charged $212 at rental AND $199 at return. Even though customer service says that a refund has been issued for the $212 it takes days for a refund to go through a bank. So an extra $212 is out of my bank account right now during this time of relocating and having to pay out so many expenses. Poor customer service.

Amanda R.
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Le client n'a pas laissé de commentaire.

GEORGE B.
Évaluation :

Nothing! The fellow at the counter was fantastic- he was most helpful

Ariana D.
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Le client n'a pas laissé de commentaire.

LORI H.
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Quick, friendly service - pick up and drop off

Kenneth K.
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Service, equipment was great. Easy online check in and we were in an out within 10 minutes!

David H.
Évaluation :

No suggestions

Sue M.
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Le client n'a pas laissé de commentaire.

Preniete T. | Premières impressions |
Évaluation :

Storage was available online made the reservation got there and they said they didn’t have any units available so that put me in a situation that was not good cause I had to go to 5 different places just to find storage

Tanesha F.
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Le client n'a pas laissé de commentaire.

kanutha t. | Premières impressions |
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Catherine was awsome! Please excuse me if i miss spell your name. My son and I went in to get a 5x5 storage for our printer. Catherine saw my son and just gave him an open arms hug then allow him to walk with her during her scanning rounds of checking the storage. My son loved her and was not intimated nor afraid. Thank you Catherine for you warm welcoming spirit.

KATELYN L. | Premières impressions |
Évaluation :

When asking questions it felt like I got different answers from each person I asked about a uhaul truck

Chuck P.
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Le client n'a pas laissé de commentaire.

Randall R.
Évaluation :

This is not an indictment of the facility I rented from but in U-Haul's false advertising in general. $19.95 / day to rent a truck is not even close to what a rental actually costs. $0.99 / mile charge is not a fee it is usury. Although I love the U-Haul facility I rented from I will look harder to find an alternative the next time I need a rental for a local move.

Doug S.
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Le client n'a pas laissé de commentaire.

Anne O.
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Le client n'a pas laissé de commentaire.

Christopher S.
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Le client n'a pas laissé de commentaire.

KEVIN P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

linda a. | Premières impressions |
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Staff was amazing and went above and beyond for me to get everything I needed. Absolutely wonderful customer experience.

Jeanne Z. | Expérience générale |
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Excellent service, no complaints at all

Julie H.
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Clean the windshield:)

Arties M. | Premières impressions |
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I did not move in the storage yet but the customer service was excellent.

Lyndsey L. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Shayla S.
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Really nice abs professional. Walked me where to park the U-Haul, helped me close out on my app and then reassured me that everything was completed. Will definitely return to this location if needed in the future.

mary M.
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Le client n'a pas laissé de commentaire.

Tammy S.
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Le client n'a pas laissé de commentaire.

Edgar F.
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Le client n'a pas laissé de commentaire.

Eric N.
Évaluation :

The dashboard and seats were dirty,but the outside was clean...Not a huge deal but with covid the inside should be clean.

SANDRA Q.
Évaluation :

I originally reserved the truck at the location on 39th St off of Dodgen Loop because it is right next door to my apartment. It was a great inconvenience to find someone to help me go and pick up the truck.

Jo Ann T.
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Le client n'a pas laissé de commentaire.

Steve S.
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Le client n'a pas laissé de commentaire.

Chia C.
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Le client n'a pas laissé de commentaire.

Susan B. | Expérience générale |
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No problems at all. Very friendly and helpful staff!

ryan G.
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Le client n'a pas laissé de commentaire.

Scott R.
Évaluation :

The staff was very friendly and helpful. They did all they could to work with me and provide me with options for my rental. That was "Excellent". The reason everything wasn't excellent though, was that I had a blowout on the passenger side tire on the trailer I rented less than 10 miles from the facility. When the roadside assistance guy came to change it, he also noticed that the tire on the other side of the trailer was in rough shape as well, so he replaced it too. This trailer should not have been rented in the condition the tires were in.

Loyce K.
Évaluation :

Your services are so poor I will never recommend anyone

Frederick B.
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Phenomenal

John C.
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Le client n'a pas laissé de commentaire.

Jan D.
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Le client n'a pas laissé de commentaire.

Shaun M.
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Le client n'a pas laissé de commentaire.

Elizabeth J.
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Le client n'a pas laissé de commentaire.

Jonathan W.
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I never got my final receipt. The system was down when I dropped off the truck and the following day all I got was this survey. I would like to know the final amount.

James B.
Évaluation :

Always reliable and equipment ready for use when needed.

Connie N.
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Le client n'a pas laissé de commentaire.

Dow F.
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Very efficient and professional.

Franklin C.
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An overall easy and outstanding experience. Great customer service, easy to use website, quick service. I just want to go rent Uhaul equipment because it was so easy.

Robert M.
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Le client n'a pas laissé de commentaire.

Imran Khan S.
Évaluation :

I have been told that I can drop off at any uHaul location, but later it was made mandatory for me to drop off at Ben White which is 25 miles away from my closest uHaul location. I have ended up wasting both time and money. It is the worst experience I had with uHaul.

Angelito L. | Premières impressions |
Évaluation :

I would like to add that Mr. Fisher is by far one of the most professional, friendly, managers I have ever encountered. His patience is above and beyond. U-Haul needs more people like him. Thank you and have joyous holiday!!

Tiffany L.
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Le client n'a pas laissé de commentaire.

DAVID S.
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Le client n'a pas laissé de commentaire.

Courtney L.
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Le client n'a pas laissé de commentaire.

Terry S.
Évaluation :

I turned the trailer in at 1005 19 dec 2020. U haul logged 1706. I Wanted a $8.00 refund on insurance I did not need. I did not need the trailer for two day or two days of insurance. Trailer was turn in in under 24 hours. I am not happy with u haul. Terry Sauer

Joshua L.
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Le client n'a pas laissé de commentaire.

Holly S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Patti T.
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Le client n'a pas laissé de commentaire.

Tonie R.
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Le client n'a pas laissé de commentaire.

Holly S.
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Le client n'a pas laissé de commentaire.

RENE H.
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Le client n'a pas laissé de commentaire.

Tonie R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Kenneth D.
Évaluation :

Employees were friendly, helpful and professional. I will return for rental purposes.

Lannie P.
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Le client n'a pas laissé de commentaire.

TODD C.
Évaluation :

It was easy and no problems on either end.

David H.
Évaluation :

Truck had nearly 100,000 miles and looked it. Rental mileage rate a bit high for such older equipment.

Michael S.
Évaluation :

It wasn't the staffers problem the company suffered a national computer shutdown affecting millions of customers. Just disrupted my day. I love the staffers at that location. Always most kind to me from start to finish.

Arthur F.
Évaluation :

Le client n'a pas laissé de commentaire.

Kilani J.
Évaluation :

Awesome and easy!

Jan D.
Évaluation :

Great service...that MATTERS!

Lori B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Amanda-Luis G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Neftali R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

NICOLES WADE T.
Évaluation :

Making the online reservation was easy, picking up the truck was easy, and no surprises (which nobody wants since moving is stressful enough). Great service!

Brian N. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Loranette B.
Évaluation :

Le client n'a pas laissé de commentaire.

Carol E.
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Le client n'a pas laissé de commentaire.

Tracy F.
Évaluation :

Le client n'a pas laissé de commentaire.

Kyle K.
Évaluation :

Top notch salesman and very friendly. Easy return

CARLA F.
Évaluation :

Catherine was so helpful and efficient. She's the one you want representing your company to the public. Her service was greatly appreciated.

MARK U.
Évaluation :

Le client n'a pas laissé de commentaire.

Michele A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Linda O. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

James F.
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth S.
Évaluation :

The staff was professional and very accommodating. We have never had a bad experience with U-Haul.

Michiko M.
Évaluation :

I would recommend putting a large sign on the storage center pointing to the next driveway for drop offs.

Lucille L.
Évaluation :

I have tried since 3 pm Friday to reach my rental office because I had a problem not with the vehicle but with the loss of keys to a vehicle which was blocking the u-haul van. I am unable to move the van. But I have tried every number on contract or on web to no avail. A bunch of advertising but NO service. The service to rent the vehicle was well done and friendly. But now I have to wait until morning to advise anyone of my situation. Poor, poor service, would not recommend U-Haul because of lousy customer service. I needed to keep you informed and you had no one to answer the phone and listen and make adjustments to my contract.

Donna M.
Évaluation :

Le client n'a pas laissé de commentaire.

melissa l. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Randy D.
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Le client n'a pas laissé de commentaire.

KELLY C.
Évaluation :

The two gentleman there that morning were amazing! Very professional, kind, approachable, and respectful. These are the representatives that you want! Will return to this location again.

mark U.
Évaluation :

Awesome customer service! Thank you guys

William H.
Évaluation :

There was some confusion about the security deposit for my rental but all the employees involved worked to resolve the issue. I was pleased by the level of service.

Lisa T.
Évaluation :

The young man who helped us was very friendly and did an excellent job.

Shawn R.
Évaluation :

This location was very nice. My wife got COVID so I could not meet our drop off time and had to make other arrangements to get moving help. The lady was nice enough to let me extend another day even though they already had a reservation on the truck. Thanks team Uhaul!

James D.
Évaluation :

Very friendly service.

Vivian R.
Évaluation :

Customer service was amazing!!!!!!

AUDRIA E. | Expérience générale |
Évaluation :

Mr Fisher and his complete staff have always went above and beyond to ensure that the customer was satisfied and left with a smile from the time the doors open till close of business they have been accessible by phone email and text reliable flexible and friendly Especially during a national pandemic when Life is already cautioc and the unknown and the normalcy has changed for all of us they remained consistent and also caring about our life values and possessions I believe they protected items as if they belong to them or their families. Thank you Tenple, Texas and Mr. Fishers team who went above and beyond. I have lost two storages in the past with family memories and photos children things the last fear you want is after you have started over so many times is to loose again. Thank you forever, grateful

Phillip N.
Évaluation :

Pictures of interior for knobs.

Regan H.
Évaluation :

Very helpful and kind people. We will continue to use them as often as we need U Haul rentals!

Stanley M.
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Le client n'a pas laissé de commentaire.

Michael P.
Évaluation :

All good

Paul W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Paul W.
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Le client n'a pas laissé de commentaire.

Richard V.
Évaluation :

Pave the location

Dawuana C.
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Le client n'a pas laissé de commentaire.

VASIL M. | Premières impressions |
Évaluation :

I'm on active duty and I was in process of relocating. I ship my POV and the U-Haul staff was very helpfull to make sure the driver was able to drop off the veichle after duty hours. I will always recomend them to anyone. Thank you U-Haul.

David M.
Évaluation :

I was needing some assistance to get some family items from Texas back home to Tennessee. Catherine, Tavoris, and Kyler were all of tremendous help in various ways. It was a pleasant and satisfying experience, with the theme from all three of them being honest customer centric attitudes. Each of them should be noted and recognized for making an intentional effort to be of clear service in supporting my needs. Well done!

Gilbert M.
Évaluation :

Kinda feel robbed having to pay for mileage AND gas, especially when the whole moving process is expensive and now a pandemic.... thanks uhaul

deleon m. | Expérience générale |
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Le client n'a pas laissé de commentaire.

John S.
Évaluation :

Great customer service at this location.

Dennis R.
Évaluation :

Excellent customer service and speedy process.

David H.
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Have ordered options (eg appliance dooly) already loaded in truck prior to picking up vehicle.

John C.
Évaluation :

Generator light on entire trip, Back up lights erratic.. Reported... Location clean and efficient

Lonnie M.
Évaluation :

I don't like to complain but in this case I was charged more than I expected to pay for mileage. It was explained differently from two different employees. More so over truck cab was full of pet hair and we had a reaction to it. Also I had bite marks on my body. I mentioned this to the staff upon returning to truck......There was no response and no offer of correction.

Carmen D. | Expérience générale |
Évaluation :

Staff always friendly and very helpful, the facility was always clean and secure. Thank you had a great experience

JOHN C. | Expérience générale |
Évaluation :

The staff was always helpful and friendly whenever I needed any kind of assistance

PURVI P. | Expérience générale |
Évaluation :

The back of my unit leaked water in when it rained, so mold grew, I complained about 6mths ago but no one contacted me. All the boxes I had on the back wall were ruined.

wendel s. | Expérience générale |
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Le client n'a pas laissé de commentaire.

billy a. | Expérience générale |
Évaluation :

I recommend this facility to anyone who needs to store anything for any period of time. Great experience.

Nicholas w. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Annabell D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

TaKendra B. | Expérience générale |
Évaluation :

Tavoris does and amazing job helping customers and ensuring there are no problems! Thanks team!

Sean K. | Online Move In |
Évaluation :

The sign-in instructions could be a bit clearer. I did not realize until I asked an employee that I needed to use the keypad to sign into the storage facility even during business hours to avoid setting off the alarm. Still, every step of the process from choosing a room size, through securing the reservation, to moving in was pleasant.

Richard S. | Expérience générale |
Évaluation :

Too many rats roaming around

Albert C. | Expérience générale |
Évaluation :

Above and beyond!!

Karen U. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

William B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Paul B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Freeman S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Anita K. | Premières impressions |
Évaluation :

With they would offer pre-authorized payments

Yevonne R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Johnny H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Albert C. | Premières impressions |
Évaluation :

This location (Drop off) was oustanding and compassionate about me and their services by going above and beyond!!! However, my pick-up location in Tucson (450 N Freeway) made my move a horrific experience. The assistant Manager (Devin Kirchgatter) need addtional training. He's rude with no understanding or compassion for customers and/or team members. I was extremely disappointed how he even address other uhaul staff at other locations when speaking with them to locate equipment. He actions made me want to cancel my move and just place my belongings in storage. I convinced that he doesn't have a clue to the pressures or emotions that are involved with moving, especially long distance ones. In the past, I've always recommended Uhaul to my family and friends. I'm now revisiting my choices now due to this move experience.

Margie F. | Premières impressions |
Évaluation :

Everyone there was friendly from office mgr to staff. Very helpful taking care of my storage solutions and return of the uhaul. Love the first month free with rental of a uhaul. Very convenient. 👵😀😀😇

gary k. | Premières impressions |
Évaluation :

I called to rent a second 10x20. The exact unit was discussed. I was told when I rented the 1st 10x20 we had till 10pm. I can only deliver at night. 3/6 went to drop a load - the sliding door was locked. I called and a person was there within 20 minutes. I was told the 10x20 was in front of my other unit - licks were on those doors tho. The rep tried to get me another unit however the only one open had a roll up and a door. The door is not good to get furniture in. Even tho numerous 10x10s were available and my assigned were given to someone else, I had to take the door unit or move into another blog. I had my reservation and all however was given a unit I dont like and can hardly get stuff into. I'm sorry uhaul does not have enough 10x20s, and have more than enough 10x10s - more money. I have gone from very satisfied customer to very displeased. I'm letting everyone kno what happened to me and I'm not recommending uhaul to anyone at this time. I wish I had a 10×20 with 2 roll up doors as my 1st unit has. Thank you for letting me vent. Gary Kattner

Paul A. | Expérience générale |
Évaluation :

My 5 star rating says it all, the way we were treated from the general manager that handled our original rental of the storage unit to the staff we dealt with through out were all 5 star.

Emma B. | Premières impressions |
Évaluation :

It’s been truly a great experience

Sean j. | Expérience générale |
Évaluation :

That Team at that location is awesome and they help me and my family out alot with my mom passing back in March of this year. Mr. Fisher and staff was great. Thank You guys. From the Jackson family!

Paul A. | Premières impressions |
Évaluation :

We were treated extremely well with friendly smiles and the ease of signing up for our storage compartment.

LEONARD G. | Expérience générale |
Évaluation :

This worked well for me due to the facilities location. I thought security was great. Never had a problem with anything.

Dyquiel A. | Premières impressions |
Évaluation :

Good

edwin a. | Premières impressions |
Évaluation :

Very nice excellent customer service

Vera B. | Expérience générale |
Évaluation :

Very friendly staff at this location and the entire facility is easy to navigate. I also love the extra security, as I felt my belongings in storage were safe!

Larry P. | Premières impressions |
Évaluation :

Outstanding staff at this location. Always helpful.

Vera B. | Premières impressions |
Évaluation :

The front desk woman was very helpful and polite, I believe her name was Rachel(??), and she was quick to help me get my storage unit unlocked and ready for me.

courtney a. | Premières impressions |
Évaluation :

My first time driving a u-haul and purchasing storage. Very kind and helpful customer service and very easy process.

Michael G. | Premières impressions |
Évaluation :

Wow! What Great Service

DAVID M. | Expérience générale |
Évaluation :

We are waiting for notice of results of final inspection of unit to be sure we have been cleared of any further obligations.

E. RIVKAH P. | Premières impressions |
Évaluation :

Great staff, friendly and extremely helpful.

juliana r. | Expérience générale |
Évaluation :

I only rated above average because there were rodent droppings in my unit plus a few things damaged

Hassan T. | Premières impressions |
Évaluation :

The management & staff is absolutely Great also keeps the facility very clear & makes you want to store there & rent there Trucks

Billy B. | Premières impressions |
Évaluation :

Miguel was very friendly and very helpful

annette S. | Expérience générale |
Évaluation :

The staff was wonderful. So helpful and friendly. I/we would definitely use them again.

Michael B. | Expérience générale |
Évaluation :

They were easy to communicate with and all services were available. I would use them again.

Michael M. | Expérience générale |
Évaluation :

Mngmt was very nice. He worked with us when we needed to upgrade to the next size up. Would recommend this facility/location to anyone moving into Temple, Tx. Thank you Midway U-Haul storage.

ANDVANCED L. | Expérience générale |
Évaluation :

Great and easy to work with. If the need arises, we will definitely use them again.

Rajpaul B. | Expérience générale |
Évaluation :

Staff is great. I accidentally left my climate controlled unit open once and was notified within 24 hours by staff to let me know.

Carlos R. | Expérience générale |
Évaluation :

Very pleased

Philip D. | Expérience générale |
Évaluation :

Love it

Non reviews have been submitted for this location.

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