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LACRUSE RCustomer Reviews for U-Haul Moving & Storage of Midway
Testimonials From Recent Customers
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This is by far the best run, professional uhaul location that I have used.
STEPHEN RKevin did an excellent job. He did a great job of keeping me informed of the process.
Bryan DThis Uhaul is the best Uhaul in the nation. JD and his wife, the employees are wonderful. They are very involved in the community and thier needs.
RICKY JSmooth as silk!
ARTHUR CAlways a nice experience.
Laura E | Expérience généraleI rented a storage unit here and during the first month my auto payment was having some issues. I just had oral surgery and thought I would have to go to the office. One of the office managers called and helped me resolve the issue as well as took off the late charge. Her kindness helped my growing headache lol.. I have recently vacated my storage unit and the Midway team were kind and helpful even though I reserved the wrong size truck.
Alexis R | Expérience généraleSaturday returns needed a helping hand out in the yard.
CHARLES DNo comments
OSCAR SI love all of yall at this Temple location, yall are the best!!!!!
CHRISTIAN SStaff were very helpful and professional.
BRENDA L | Premières impressionsNope!
ELI PSuper customer service. Kevin (installation) was excellent.
Lou AThe gentleman who received us in Albuquerque was spectacular. He helped us with storage, stayed well past the end of his shift, got us water, as my son and I unloaded the truck. He made us feel welcomed in our new community. Uhaul should be thrilled to be represented in this way. I love the ABQ, and your rep here is a perfect example of why.
JAY RThe staff was extremely inviting and helpful. Very professional and it was a very smooth drop off. Thank you, Mina and Joseph!
CHRISTINA SU-Haul made my moving needs so easy
DENNIS SPersonnel was efficient and friendly, drop off went smoothly.
BARBARA GJe les recommande fortement.
Randall BI was extremely satisfied and happy with the customer service and equipment I rented. Thank you for being so kind!
BRANDY BVery fast, courteous and professional service. Je les recommande fortement.
Jeffrey KExcellent customer service
JOHN JGreat customer service and safety focused.
RICHAR CEmployees very friendly and helpful. All around a fantastic group, no changes needed at all there, should be a model for other locations I have dealt with in the past.
Richard RAwesome customer service
SARA GThis is the go to moving location anywhere in Central Texas. very single employee at this location was thoughtful, helpful, and energetic. Each time I have needed either a truck or moving equipment they have come trough. One employee advised that a appliance dolly would work better for my move and I went along with his suggestion. He saved me hours of work by using this appliance dolly. Thank you Team General Bruce for having my back each time I have needed you.
KIM LKeep doing what y'all are doing!
ROMERO YAmazing service! JD and his wife helped us move in despite the listed hours. They went above and beyond in helping us get a storage unit set up and situated comfortably! Would give them 6/5 for everything!!! Amazing!!!
Haoran D | Premières impressionsRien
DERRICK CKevin was very courteous, professional, & helpful. I've always had a good experience with this location & bring all my U-Haul business here.
OWEN HAlways 5 star services at this store. JD the GM is a credit to the company. Finest of the company. Best Box Trucks in this area.
DAVID SThe customer service was awesome very helpful
DEBBRA WEveryone here that I have spoken with is always so great! I trust the knowledge and experience they have.
natalie gThe only thing was the windows could have been cleaner. They were not terrible but not crystal clear.
John DI dropped off after hours, so didn’t interact with a person, but signage was clear and location was clean and inviting.
JOHN TDrop off was easy and staff were friendly
Charles BJD did a great job having the vehicles 26' trk and 6x12 trl there at pick-up time. The truck only had 7000 miles on it and the brake turn signals lights didnt work Come to find out fuse was blown. Top of fuse box cover was missing. Drivers side door had been damaged and wouldnt seal out air and the road noise was super load in cab to where you couldnt listen to radio. Drove three 13hr days listening to the noise.....
Craig TCompetetant, professional, friendly service
Matthew FI have had very little interaction with U-Hauls, but the one in Temple definitely set the bar high. They are busy, but they are always willing to help, advise, and work with you. Very happy with their service.
ALEX REverything went very smoothly from the initial contact to turning in the trailer. The employees were very friendly and obviously well trained as everyone seemed to know exactly what to do and when to do it
Alex TEveryone was SO nice and helpful. I have never had such a fantastic experience with a storage company I rented a truck as well, and that experience was seamless on a day that was very chaotic until I got there. I couldn't recommend this place enough!
ALLYSON B | Expérience généraleGreat staff at this site. Very helpful and willing to work with you.
MIKE TThe only issue I have is when yall try to do a refund and can't complete it because your system does not handle it well. Otherwise this is a great location where I will always do business at until such ever changes.
KELLY G | Expérience généraleThe gentleman that checked me in was on the ball. By the time I had gotten a few things ready to throw in the trash he had pretty much checked me in and had me ready to leave. Was also helpful and threw my trash in a trash can that they had in their installation bay.
JAMES PI rented a small enclosed trailer, while traveling to my l destination on I-35 the trailer came loose and "fish tailed" behind my vehicle. I was able to come to a stop safely, upon existing my vehicle I found the trailer tongue to be under the tow vehicle being held only by the safety chains. Thank goodness no one was injured. When returning the trailer and explaining the situation we received a "oh yeah I knew I didn't attach the trailer correctly". Never again will I use this location.
CODY KChristina is so friendly and incredibly knowledgeable about her facility. She quickly answered all of my questions, calmed my concerns and found solutions to every need I encountered. I will certainly recommend this business and Christina!
Misti MCan't think of anything else. This was so smooth and easy.
carmen hIt was a tough experience but JD helped make it better….grreat guy
Paul RI really appreciate all the services offered and the people that run this location are excellent. Very professional and exceptionally friendly and helpful.
Melodi BGreat Service!
Mary HExcellent service! Loved this place. They helped me load my car and everything. Very helpful and skilled employees.
SAMUEL ALoved JD and all the staff. So helpful and attentive to everything. Amazing
Stephaine ZMy storage was all good for the time I had it but after this recent Tornado ️ we had in Temple TX. U-haul offered a free month. after the Tornado, the first week I couldn't get in touch with U-haul on 1-35 , the second week I couldn't get to my storage unit 151. Because of repairs to U-haul roof. and Christina didn't get back in touch with me.
Arties M | Expérience généraleAwesome customer service. I will recommend this location to my family and friends.
DAVID V | Expérience généraleThey all was very kind and respectful
Francis j | Expérience généraleVery friendly staff
SHERI D | Expérience généraleAlways great service at this location.
kelly g | Expérience généraleChristina was so helpful in trying to get me what I needed in a quick time. Very nice. Love this location !
KELLY G | Premières impressionsGreat people make the difference!
GARY S | Expérience généraleThe staff was "old school" in their customer service. As much time as I needed was given without feeling rushed. Very courteous staff. Took time to show me all I wanted to see. Answered all of my questions without raising any others.
JEFFREY D | Premières impressionsGreat experience! Fast, easy to understand, and straight to the point! Very warm and welcoming staff!
Faith R | Premières impressionsJD and Christina were great. They took excellent care of my stuff after Temples Tornado. When I have storage needs I will definitely return to this location. The staff at this location is exceptional especially during stressful times. Merci.
RICKY B | Expérience généralegreat people!
Ya-sin l | Expérience généraleI believe your service is needed, professional and courteous. I've used u haul for years and this is a great local franchise. I listened to the owner quickly doing offering a refund which definitely impressed. My only question is with Internet programs like Google and Waze. They don't know where you are! They kept taking me in circles.
JOHN S | Premières impressionsI cannot say enough words for the staff. Very helpful and professional.
Jonathan W | Expérience généraleJD was very attentive and he is definitely a pleasure to work with
RICKY B | Premières impressionsVery useful
Janet F | Premières impressionsIf you need a place to store your stuff I can't recommend this place enough! JD and his staff are incredibly helpful and always trying to improve where they can. 10/10 stars!
Shannon V | Expérience généraleGreat location, staff and facility.
MIKE T | Premières impressionsNo issue to report. Very nice staff.
Richard W | Déménagement en ligneI don’t under stand why u guys don’t refund my money back my bill was do on 25 th and I paid 174 and move out 6 days later I don’t think that right I should only have to pay for 6 days
jackie h | Expérience généraleI had a pretty rough move but the employees that I interacted with and called were very accommodating and made things so much easier for me. They went out of their way to double check things and make sure I had a clear understanding of everything. I'm very very grateful.
Chris S | Premières impressionsThe app glitched when i hit next steps after being sent my gate code, and it made actually getting into the building quite difficult as there are two separate pin pads, and i had no clue which one was supposed to be used, the building aren't marked with what unit numbers are in each building, and there was no lock in my unit like it was stated on my app. I also found it odd that i did not have to put in a code to get in the gate, they were just open, the entire time i was at the facility. The office staff was nice, and provided me with a lock, but the girl who helped me with my check in, I don't have a physical license and neeed to switch the reservation to my husband, didn't really seem like she knew what she was doing. So i had to figure out how to do the check in online my self, with switching everything to my husbands name. Moving is hectic in its self, and just these few minor things made everything frustrating.
Christopher H | Déménagement en ligneThe main issue I have with this local Uhaul storage facility is that there was a major change in management in July 2023, some issues from the previous general manager affected my storage unit and I was never notified. A different lock was placed on my unit without me being notified until I was getting ready to empty the unit. The lady that helped me figure out what was going on was extremely helpful and I am very grateful for that. The other issue I have is that uhaul does not give a prorated refund if you close out your unit before your next billing cycle. So 3 days after the bill was auto paid, I closed out my unit and I'm out the money, but they can rent that unit again within that month for the same cost and will get double paid for the same time frame.
Shelly A | Expérience généraleOnly this is the placement of the storage is very inconvenient. In order to get to it from the main office, you have to make a loop around the highway which equals to about 5 mile travel in car
Ricardo C | Expérience généraleThis is the BEST place I have ever been! The customer service should have 10 stars as well as the entire experience! Thank you for exceeding all expectations of our rental and storage facilities! Excellent job!!
RICHARD S | Expérience généraleGreat u-haul store. The staff are very accommodating, helpful, and attentive.
Erickson M | Expérience généraleThe manager was very helpful with my needs. Very kind and welcoming.
alfonso g | Premières impressionsI have rented over 13 trailers in the last 3 years. This facility is the ONLY one that had a problem with "MY" truck. Seriously the only one- when I rented a 3rd trailer from here, this really special associate plugged a jumper to connect the trailer and truck- which blew my fuses. We switched fuses AND changed jumpers and still it was my truck- this location will NEvER touch my truck again!!! Hence why I've rented from 2 separate places to move our stuff out of here. The facilities served their purpose- but I personally found that some of the people are lacking the skills necessary to be successful. Specifically the guy who did this to my truck and then totally blamed the Make/model of my truck.
Sam M | Expérience généraleAlthough it was raining and muddy with no lights for me to move in, I was able to get my furniture into storage container, I will just have to clean mud off, I may look into movers to help move into my house.
Cynthia B | Déménagement en ligneThis is the BEST place I have ever been to. The customer service is better than EXCELLENT! The equipment is in excellent condition! The entire experience was phenomenal! This Uhaul business needs 10 Stars!! Thank you for making our moving and storage needs such an easy and pleasant experience!!!
RICHARD S | Premières impressionsJD goes above and beyond to make sure you have everything you need! I would absolutely recommend this Uhaul storage facility to anyone!
Shannon V | Premières impressionsAwesome customer service ! Will definitely use again
Carolyn G | Expérience généraleThe access location is poor. Busy access road. Too many U-Haul trucks in the lot making maneuvering to storage facilities difficult when pulling a long trailer. The storage units access roads have very tight corners , again not comfortable navigating with a long trailer and full sized truck. Exits are difficult to access and no allowance to turn around or safely back up due to limited space and narrow roads.
ERIC M | Expérience généralei had dropped off my truck and told them i didn’t need the storage unit and they said they would cancel it for me but they still charged me for it & 2 late fees .
Gabby S | Expérience généraleNa
Deonnius S | Déménagement en ligneThe only problem I had was the remote clickers that I initially got wouldn’t work
Tabitha S | Expérience généraleThe ladies in the office were awesome!!! There are two in the office with the same name...it was fun to be there as they exchanged stares and jokes. They made the transaction go very smoothly. It was a pleasure to have them do business with me
gerald f | Expérience généraleThe GM and Barbara along with the staff are and have been super helpful and friendly
KIM L | Expérience généraleI am so thankful that Barbara helped me. A real blessing.
LINDA M | Expérience généraleGreat move. Cargo van was perfect for my move. Liked having the storage next to the trucks lot.
Esther s | Premières impressionsWhen it was time for me to move out I had to pay $65 for a locksmith cause my storage keys got lost in my car accident where my car was a total loss and they didn’t care I still had to pay out of pocket just to move my things out.
Jimmie M | Expérience généraleI had to keep repeating myself to the people at the desk they would not answer my questions the 2 women at the desk were very rude
GENA D | Premières impressionsStaff go above and beyond to ensure all your needs are not only met but exceeded.
Rodney S | Expérience généraleThis business is exemplary in the service level and treatment of their customers. I used the store for moving items, reserved trucks and trailers there and had a storage suit for a few months. They went above and beyond the ordinary to help me out. Highly recommend! Prices were good also.
Lynn B | Expérience généraleThey just move people out not and cancel their contract - after we had only moved stuff out for less then 24 hours…. Left a message but never waited for me to call back! I even had a Uhaul at the same time - which JD the general manager is AMAZING!!! He took care of me great with the Uhaul situation- but I will NEVER rent a storage from them again! WE will stick with Amy's attic
Kobe S | Expérience généraleLove the staff and help I received
Anastassia M | Premières impressionsThis was such a great experience! You all really have these processes down so well, I was able to do most everything on the app. So easy!! Thank you!
Christina J | Expérience généraleVery nice and helpful staff!
James A | Premières impressionsThe customer service agent Marie was absolutely what we needed. She made the process easy and very supportive. She was understanding and did not mind repeating herself to make it all understood. Marie was very friendly and inviting to come back again. Marie went above and beyond to make the process easy for us. Thank you Marie and thank you U-Haul storage general Bruce.
Prince H | Premières impressionsHoles is the wall in the back of our unit that allowed water and animals into the unit. It was open to the outside, debris throughout. Insurance taking care of the water damage but no insurance covers rodent infestations. There were large snake skins, dead birds, boxes had been chewed, well wrapped rugs and blankets were ruined. Rodent scat and urine on most boxes and furniture. The loss financially is into the thousands due to the type of furniture. We will not use nor recommend u-haul to anyone. We never write reviews but will be adding this review to yelp, and every ratting service we can to save others from this same result.
Jared M | Expérience généraleMy sales person was Maria....SHE WAS GREAT!! Helpful throughout the entire process. I am happy that I came there...And will refer others to that store
gerald f | Premières impressionsI really enjoyed the great service and they were all Texas friendly. I will definitely know where to go should I require their services again.
RAFAELA B | Expérience généraleThe reservation callback was a professional touch and VERY MUCH APPRECIATED!
SIDNEY D | Expérience généraleJD and his Team are amazing and should be commended! They are kind, professional, helpful, and efficient! The storage unit was always clean, and well maintained. It was safely lit and secured. I would HIGHLY recommend them for any storage or moving needs! Thank you JD and Team for all your help!
Brittany C | Expérience générale