Customer Reviews for U-Haul Moving & Storage of Midway

1 294 évaluations

3914 S General Bruce Dr   Temple, TX 76502
(Next to Geeks phone repair)

(254) 727-7216

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(254) 727-7216

3914 S General Bruce Dr
Temple, TX 76502
(Next to Geeks phone repair)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron J. 
Évaluation :
4

Forgot dolly and had to go back which was frustrating but they made it right. So overall good experience

CAROLINE B. 
Évaluation :
4

Not a big deal, but I went expecting to see an employee so as to be sure I did things correctly. Online, the location said it was open, but no one was there. Again, it wasn't a problem, but since I don't rent often, it would have been nice to be sure. Maybe it's just a matter of updating the store hours online so as to accurately reflect reality. I dropped the trailer off and followed the instructions, but wasn't sure I'd done it correctly until the next day when I received an email confirmation. Overall, it was a great experience, and I'd do it again, if I needed to haul another vehicle. I've pulled many, many trailers. This unit was set up very well with good tires, good balance for the vehicle, it tracked nice and straight with no sway, the brakes worked beautifully, and the ramps and straps were easy to use.

Brock H. 
Évaluation :
5

Very quickly got me on my way…

bob S. 
Évaluation :
1

Made me fill up gas and still charged me for gas after turning in.

Cameron J. 
Évaluation :
2

Maybe get a copy machine so you can copy a license when your app doesn't work. What happens when you can't take a picture of your license? You obviously can't rent anything because your people are not equipped with general business tools. I returned the trailer after hours same day. I had to call and notify your company because they obviously missed it checking things in this morning. Just do better, I prebooked, followed every text, and it was still a hassle.

Christopher W. 
Évaluation :
5

Everything was great except the website to load my Driver's license before I got to the store. Otherwise check out/in were great and the trailer was great.

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Not a thing. The gentleman that helped me was awesome.

Cheryl W. 
Évaluation :
5

The staff were very courteous and professional.

Christopher F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley B. 
Évaluation :
5

Simple process was very easy and quick. The rep at pick-up location made me feel at ease since this was my first time renting a trailer .Thanks you ,U-HAUL..

AROLDO G. 
Évaluation :
4

The rear latch on the truck was broken, but had a lock and chain attached to secure the door from opening. This was not discussed with me during checkout. There was also side damage that was not discussed. The truck was incredibly slow at accelerating (I've driven these trucks a lot and drove an ambulance that had the same build, engine, and chassis). It seemed like there was something bogging down the engine. When I went to check the truck back in there was no one around and 4 trucks lined up (during business hours) Could have just been poor timing but there was no direction, again.

Lewis W. 
Évaluation :
1

I was charge 30 fuel charge when I only drove 17 miles. The attend at this rental office never went out to check out the fuel gauge upon picking up the vehicle nor returning the vehicle. I refueled the vehicle prior to returning it to what the gauge was where I picked it up and kept the recipe. Upon noticing the extra charge on my credit card. I went to the rental office to get an explanation. The manger said he would investigate and get back to me. Make sure you have the attend check the gas gauge and agree on the gas level. I am fighting this since I refuel the truck. Not sure that I will ever rent a truck from Haul unless my money is returned

Ernesto M. 
Évaluation :
5

I feel like we had great customer service from this location in easy transition in and out!

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alycia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
4

Do a better job of cleaning the cab interior, with some type of cleaning spray or compound, not just wipe things down with a wet cloth. There was “gunk” down inside the cup holders, and dirt & paper debris in the side door compartments. The entire cab interior felt grimy, so I actually cleaned the surfaces and spaces that I had to touch, with a spray cleaner, once I got the truck home. My cleaning cloth came out filthy! Yuck! I didn't get all of the “gunk” out, so I didn't use the cup holder that was still dirty. The driver's seat upholstery was torn and coming apart at the seams… not something I would have expected to see in your truck. Other than having a dirty, grimy cab interior, the truck was fine and did the job needed.

SHANNON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cory C. 
Évaluation :
5

The customer service was the best I have experienced anywhere in a long time. Merci.

Stephanie B. 
Évaluation :
4

Need to improve knowing what equipment is available. I reserved a 5 x 7 trailer with a ramp for Saturday 4/30 online, it said it was at New Pools Tires & Rims in Belton. This was on Saturday 4/23. Got a call Thursday night 4/28 that it was not available there, but could be picked up at 215 H K Dodger Loop instead, about 15 minutes farther from home. Then Friday night got a second call telling me there were no 5 x 7 trailers available anywhere nearby, could I use a 6 x 12, to be picked up at 3914 S General Bruce Dr. Seem odd that it would change twice in less than a week.

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betsy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andra T. 
Évaluation :
3

Have friendlier/helpful staff. Employee that I interacted with initially picking up the truck was not friendly nor helpful. She Gave me the key and sat back down, I basically had to go search for the truck myself, didn't even point me in the direction of where the truck was. Returning was better, the 2 guys were very friendly and helpful.

LaAshley R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tereca D. 
Évaluation :
5

No suggestions. Excellent service!

Gary M. 
Évaluation :
5

Great location, great rates, and really helpful staff, thanks for an easy rental !

Frank C. 
Évaluation :
5

Very friendly and helpful

MARK U. 
Évaluation :
3

The truckni had gow terrible fuel mileage, and had a really bad exhaust leak. Also the steering felt weird at low ram's.

joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMIN E. 
Évaluation :
1

I reserved a UHAUL in Belton, TX almost a month in advance. When I showed up at the location for pick up at 0900 (confirmed time and place day prior Over phone) no one was there. I called the posted number and the man (Ed from ideal self storage of Belton) said “it's in the shop”. I was on a tight timeline with movers waiting on me. The Temple office then got me a new reservation (further delaying my timeline) and almost didn't provide me a rental because I have a temporary license (just moved to Texas and received my new drivers license a few days prior). How a legal, notarized, document isn't acceptable, especially when people commonly receive temp licenses when moving to a new area (and requiring a Uhaul) is common. They then argued with me saying Texas doesn't take your old license and wanted to see it (They in fact do force you to surrender your out of state license) after the back and force they accepted my military ID as a second form by my suggestion. This further delayed my Timeline and the movers who were on the clock with me. I lost 1/3 paid hours I had with my movers because of lack of care by Uhaul. How I can show up and be told “the truck is in the shop” is complete BS. Things break, but I should've been notified and given a new pickup location prior to. I am an active duty service member and although we move a lot - I will never go with Uhaul again.

Richard S. 
Évaluation :
4

Engine was idling very rough

Nolan H. 
Évaluation :
3

The truck was old and the engine sounded bad. I was scared driving it on the highway. Definitely not worth what I had to pay for rental.

Cynthia P. 
Évaluation :
4

Should not have to have a cell phone to rent a truck! Please fix this.

Ted M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ESTHER R. 
Évaluation :
5

The only thing I could think of is to clone Kyler! Awesome employee,very helpful and went above and beyond excellent! Couldn't have been a better experience and the truck was a breeze to drive also! ,(Wasn't expecting that) lol! Thank you U-Haul for helping make a bad situation s whole lot better. Will recommend to everyone! PW

Patti W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl A. 
Évaluation :
5

I ordered a 26' truck days ahead of the move. On the day of the move I was called and told they do not have the truck I ordered. I accepted a very small truck for the same amount of money as the bigger truck. I had to pay twice the mileage I would of had if I was given the size of truck I requested. There is a guarantee when you order the truck that is not honored. I keep being told to call a number to talk to someone else. I have always used Uhaul but if I move again I will look for another trucking company. I am so not happy with the service I have received. The person working that day was amazing but the company is slacking in customer satisfaction.

Alex T. 
Évaluation :
4

Could look at paving the roads to the buildings. Creates messy issues with rain and mud.

gary s.  |  Expérience générale 
Évaluation :
5

The staff at this location were very helpful and friendly. Merci!

Scott B. 
Évaluation :
5

Remove curb and bush by front door, I guess I am saying make front door more accessible

Bruce B. 
Évaluation :
1

They will f*ck you out of so much money after you close your account. Don't choose this place. They can't even get their system right, the access doors barely work and you have to be there during work hours to get into your stuff. You're locked out at their convenience. They still keep calling me after I've paid my bill and have to show them proof/ tell them exact details on some bs or else it goes to a collector.

Daniel U.  |  Expérience générale 
Évaluation :
5

Wanda was very helpful. Very fast and convenient

azalea m.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ali A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL V.  |  Expérience générale 
Évaluation :
5

The manager Tavoris is always professional, courteous and willing to provide excellent service. I have used this location on several occasions due to the pleasant staff and their friendly demeanor and customer service. I always recommend this location.

Paulette T.  |  Expérience générale 
Évaluation :
3

Yes I would but the Fuel level was listed as full and was not the case. It was truly 3/4 but I would not have known that the indicator level went further to the “F” till after I fueled it up on the trip. Spent additional money and that sucks and disappointed to say the least. You can Not do that to customers to keep them.

TODD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELYSSA N. 
Évaluation :
5

Very friendly and efficient.

Terri W. 
Évaluation :
5

Very smooth process

Laurie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pernell G.  |  Expérience générale 
Évaluation :
5

I'm not sure you can the service was wonderful thank you so much you all again

Rebecca G. 
Évaluation :
5

The location has no easy return to the North bound roads. I know this is not the locations fault but is a negative with no back roads to easy get to other close route without adding a lot of distance.

Terry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis F. 
Évaluation :
1

Don't double charge me for location drop off

Brandon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice R. 
Évaluation :
4

Only reason for leaving was ever increasing rental rates. I see no reason for this. Especially coming out of a pandemic where rates were raised even during those years.

David R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
1

They charged me an extra day for taking it an hour and a half after the time I was supposed to and I called first and they said that it was fine and wouldn't get charged

JORGE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay J.  |  Expérience générale 
Évaluation :
5

soon as we drove on lot someone was there to check in uhaul, did great job

johnny H. 
Évaluation :
5

Great location and very patient. I had a hard time and they didn't hassle me about it

Randall D. 
Évaluation :
5

Thank You Guys 😚

Gena D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Staff are friendly , helpful and professional.

david G. 
Évaluation :
4

The driveway on the side of the Climate control buildings are bad, and unleveled. Not good for low profile vehicles and if it rains it can be muddy n slippery, with the left side having a little dip. If a tire slide over to the left, tires can slip down. Have some steep dips in this driveway area, especially on the left side, which scraped the bottom of my car. I had to change buildings to avoid driving to the back buildings. Needs leveling out, or maybe concrete layed down. My move out date on here is incorrect. I moved out Feb 28th.

Chelisa R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
5

All the personnel was very kind and professional i really like the environment of this location. The only things that I didn't was like was that I make my reservation for pick up at 10:30am and they give me the truck at 10:44am. I arrived early thinking that I can probably get the truck a little bit earlier too but not was the case. But besides that everything was perfect.

Xiomara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
5

The employees that processed me through were very helpful and fast.

Jack E. 
Évaluation :
5

Rachets were rusty and hard to unlock

JEFFREY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin H.  |  Expérience générale 
Évaluation :
4

The price increases were a big factor.

Mary H.  |  Expérience générale 
Évaluation :
3

You got your money even though I didn't get a storge from you stop calling or text this number thank you

Mystery u.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUGH S. 
Évaluation :
5

Employees were all prompt, courteous, very helpful. When I dropped off the trailer in the evening after hours - as I was filling out the on line return info one of the employees drove up and said they would take care of it all in the AM - that was very nice because then I did not have to do all the on line stuff.

ROBERTO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbra h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jay c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON PHILLIP M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tania M. 
Évaluation :
1

Not try to bill a customer for y'all being too fucking lazy to pick your truck up from the impound. Be careful, y'all. U-Haul will straight up tell you "You're good to go. Someone will pick it up after we determine whether it can be repaired." then wait a month to do anything and then come back TWO WHOLE ASS MONTHS LATER with a wild ass invoice that says you had the truck that whole time. Ridiculous.

David H. 
Évaluation :
5

The lady who checked us out was wonderful!

CHARLOTTE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICENTE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne B.  |  Expérience générale 
Évaluation :
5

When I was ready to return my rented equipment, Catherine was very helpful and arranged for all to be completed as easy as possible and, as I needed a vehicle to use while still in Temple, Tx, Catherine arranged for me to have a pick up ,which, of course, mage my life so much easier. I returned it early, go a shuttle to the airport, all went extremely well. THANK YOU VERY MUCH FOR ALL YOU DID TO ASSIST ME

DANIEL A. 
Évaluation :
5

Will be back

ADAINE H. 
Évaluation :
5

Wonderful, Catheline Was Outstanding, She helped me secure a pickup I needed so bad, turns out, the only pickup available in all of Temple. She Made It work, THANKS, Dan

DANIEL A. 
Évaluation :
5

The customer Service was excellent and the pre check in process was awesome. I love the technology that was used. It made the process so easy and very fast, once I arrived to pick up my vehicle. The online vehicle inspection and the ability to add photos was great. Checking the vehicle back in today was seamless as well. I'm very impressed with the service, even though the fleet probably needs a refresh in pockets. Overall, A+ Thanks!

Zach B. 
Évaluation :
3

Expensive. II was one day late paying -(only once) holiday weekend thery locked the unit. The unit was still locked several days after payment was processed. And increased the rates. Not worth it.

JEFFREY M.  |  Expérience générale 
Évaluation :
4

Truck was fine but in Uhaul fashion the windshield was dangerously dirty if pointed st the sun the passengers side was useless.

PATRICK M. 
Évaluation :
1

Customer service was horrible. ID interface didn't work. With 2 different phone's.

Lloyd W.  |  Premières impressions 
Évaluation :
5

I would go out of my way to visit this location. Inside and out, the staff are always super friendly and fast and get me on my way as quickly as possible. Renting a trailer has never been such a pleasure as it is with these folks.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

viola r.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ALAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lichao Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne B.  |  Premières impressions 
Évaluation :
5

Great customer service and vehicles had no issues. Love this location as it's easy access on and off hwy.

Vernon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe T. 
Évaluation :
2

Fuel was not 100 % F. Was 7/8 full but lady said it had to be returned on full. That van had a big tank. So 1/8 tank was extra money I didn't need to put in. Cabin floor was wiped with some sort of armor all and I about slipped getting out multiple times. That stuff is slicker than goose poop.

Cooper S. 
Évaluation :
5

Great experience both with trucks and storage units over the years.

Everett R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
5

Incredible as always. Great service, quality stuff. My go to for sure.

Joshua S. 
Évaluation :
5

I can't remember the name of the managers but he was great. I'm on his day off on Sunday making sure every was taken care of. Also special thank you to Michelle from the Killeen store. She knew I what j needed and wheee h was coming g from so she transferred the part the install to the Temple store where I could get it done on the day I needed and much much closer to me. Thanks every. I was able to fly in ti Dallas get the hitch installed. Pick up and load trailer, and made it out to Washington safe and ahead of schedule.

KEVIN R. 
Évaluation :
2

The trailers need services and new tires

Pablo M. 
Évaluation :
5

AWESOME PROFESSIONAL SERVICE EACH AND EVERY TIME

Edward H.  |  Expérience générale 
Évaluation :
2

I reserved a unit at the location at 215 SW dodgen loop with a uhaul rep over the phone. When I arrived i was informed no unit would be available for many days, and it was blamed on the uhaul corporate rep I reserved through. The local employee helped to secure a unit at another facility. I expect to be given accurate info during the planning process, and the disconnect between local and corporate entities is unacceptable business practice. Please use this AAR comment to improve your inter-facility synchronization.

justin b.  |  Premières impressions 
Évaluation :
5

The staff here were so helpful and kind! It was very much needed after a really long journey into the unknown seeking freedom and education for my little ones. Thank you so much!

Candace F.  |  Expérience générale 
Évaluation :
5

You do need to fix the drainage problems on the interior roads

BILL C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert V.  |  Premières impressions 
Évaluation :
5

I had rented a truck to San Antonio, and we needed to drop it off by Monday 9AM. The storage unit we originally reserved was closed on Sunday, and Saturday evening when we arrived to central Texas. Therefore, I called U-Haul to see what were my options, and the representative told me I can use self storage with U-Haul and get the first month free. They even let us drop off the truck in that same location. Great customer service from the lady at the temple location off 35 on a general Bruce drive. She was super friendly, and took time to explain how the key card works. She really helped me feel at ease to be able to unpack the truck, and turn in the truck in time. Thank you so much!

MIGUEL ANGEL D.  |  Premières impressions 
Évaluation :
5

Very helpful and great customer service at the initial renting on site!

Robert H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mystery u.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cherice and Wayne D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P.  |  Expérience générale 
Évaluation :
5

Great facility. Easy access to the temperature controlled units. Free carts available in the buildings for use while moving in/out. Excellent service à la clientèle. One of the best storage facilities I have used.

JACQUE F.  |  Expérience générale 
Évaluation :
5

Love the staff at the temple location. Had a wonderful lady help me.

Courtney H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AQUISHA R.  |  Expérience générale 
Évaluation :
1

No no no no that’s enough of that no my remote access key did not work I was locked in nobody would answer the phoneAfter five times calling the office I decided to call the road accident key in order to talk to somebody to let me know that was David he was very helpful

MICHAEL V.  |  Premières impressions 
Évaluation :
2

I was there at 8:50pm Ctx time to drop a load off, my gate access was approved and accepted by the second attempt was denied!!!

Sinclair G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantal M.  |  Expérience générale 
Évaluation :
5

Catherine was very courteous, helpful & knowledgeable. She made me feel very comfortable about my decision to rent a storage unit. Catherine explained everything in great detail, took her time giving me supply & truck rental info as well. This move is very stressful but she put me at ease. Appreciate her helpfulness & having a smile on her face.

Karen S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jana M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamie S.  |  Expérience générale 
Évaluation :
5

Love the staff. The facility was clean and we'll maintained.

Belinda K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jered M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Whitlee P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMY C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neva D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anita F.  |  Expérience générale 
Évaluation :
5

The lady there was training a new employee. She was so nice and made conversation with me like we were friends. She deserves a A+ for customer service

malorie l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jocelyne V.  |  Expérience générale 
Évaluation :
5

Miguel at the u-haul self storage facility was very helpful and fast at getting us in and out because we were in a hurry which was very helpful.

DIANA Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbie D.  |  Expérience générale 
Évaluation :
3

overall satisfied with storage unit, my issue is with the way the office was run. Was told one rate when initially got storage and paid for lock. Then received a bill sooner than expected at a higher rate.. Unable to find original receipt just paid bill. At move out was told to keep lock because it was free, told counter lady I paid for it and she said I shouldn't have. I asked for refund on lock was told no. If I do recommend this facility I would just say buyer beware, ask questions and keep all records.

deborah t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILL C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL P D.  |  Expérience générale 
Évaluation :
5

Tavaris Fisher and staff were the friendly/nicest staff I've ever met in life, plus they were very instrumental with assisting me.

REGINALD D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A.  |  Expérience générale 
Évaluation :
5

Compared with my first reservation which did not exist in reality somehow, having a real one I can use and really supportive helpful staff is awesome. Can't say thank you enough for your help moving my little family!

Candace F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claaudette H.  |  Expérience générale 
Évaluation :
5

The U-Haul staff at the U-Haul Moving & Storage Of Midway are always courteous and professional when helping customers.

JOHN A W.  |  Expérience générale 
Évaluation :
5

Best moving experience ever. Las Vegas to Central Texas

DANIEL D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Braxton D.  |  Premières impressions 
Évaluation :
1

I was supposed to have auto pay set up but I got charged a late fee so I emptied my storage unit

John E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashokkumar J.  |  Premières impressions 
Évaluation :
2

I moved out my unit on the 4th of July and was told if I spoke to the manager I could get my refund for the month however nothing has happened. I had to call the facility again because I didn't see a refund on my account nor was the unit actually closed out. I had to relocate due to domestic violence in my home and needed the money for gas. Now I'm just waiting because this can't be life

Niaimah R.  |  Expérience générale 
Évaluation :
5

This facility was the fastest U-Haul I have ever been to. The staff was very professional and had my storage unit assigned to me within a few minutes. Trailer return was also very quick and easy.

JACQUE F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert A.  |  Premières impressions 
Évaluation :
3

Had a bad experience with the U-Haul storage place down the street for canceling my order and not telling me and I called them with a last minute request for a storage unit that day and because I had a 20 foot U-Haul full I needed to put into a storage unit temporarily and they helped me get in that day even when it was close to closing time.

Kelsey P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

deborah t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

viola r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Viola R.  |  Premières impressions 
Évaluation :
5

I have been renting there for years. I have not had any issues. However, when they raised the rates I got no notification of a rate raise.

REEDLYN B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark h.  |  Expérience générale 
Évaluation :
1

Fire most of the staff

Thaddeus R.  |  Expérience générale 
Évaluation :
5

Great customer service at this location. Storage rooms are very well kept and secure. I Would recommend using this facility.

Walter M.  |  Online Move In 
Évaluation :
5

N.D.

Austin H.  |  Expérience générale 
Évaluation :
5

Excellent manager

FRANK M.  |  Expérience générale 
Évaluation :
5

Super friendly, great customer service.

Elvan H.  |  Premières impressions 
Évaluation :
5

U-haul has the best service for storage needs other competitors cut costs by cutting services and quality. I think the expense is worth it.

john a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna H.  |  Online Move In 
Évaluation :
5

Great service

Rene C.  |  Expérience générale 
Évaluation :
5

Manager is a cool dude.

STERLING ASHLEY C.  |  Expérience générale 
Évaluation :
5

Fast and freinly

Rusty Bill P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Verdie R.  |  Expérience générale 
Évaluation :
5

I love coming here for my needs. I never had any problems here and these is the place I will always come for my rental needs

Jack S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn M.  |  Premières impressions 
Évaluation :
4

Inside the units got extremely dusty. There must be errors in ventilation.

Leslie W.  |  Expérience générale 
Évaluation :
5

Workers were extremely friendly and helpful.

Joshua T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Billy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garry W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jerry b.  |  Expérience générale 
Évaluation :
5

Every employee is great! Trevon is doing a great job with this location and these people. I am very impressed.

Michael D.  |  Expérience générale 
Évaluation :
2

Storage was available online made the reservation got there and they said they didn’t have any units available so that put me in a situation that was not good cause I had to go to 5 different places just to find storage

Preniete T.  |  Premières impressions 
Évaluation :
5

Catherine was awsome! Please excuse me if i miss spell your name. My son and I went in to get a 5x5 storage for our printer. Catherine saw my son and just gave him an open arms hug then allow him to walk with her during her scanning rounds of checking the storage. My son loved her and was not intimated nor afraid. Thank you Catherine for you warm welcoming spirit.

kanutha t.  |  Premières impressions 
Évaluation :
3

When asking questions it felt like I got different answers from each person I asked about a uhaul truck

KATELYN L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN P.  |  Expérience générale 
Évaluation :
5

Staff was amazing and went above and beyond for me to get everything I needed. Absolutely wonderful customer experience.

linda a.  |  Premières impressions 
Évaluation :
5

Excellent service, no complaints at all

Jeanne Z.  |  Expérience générale 
Évaluation :
5

I did not move in the storage yet but the customer service was excellent.

Arties M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyndsey L.  |  Premières impressions 
Évaluation :
5

No problems at all. Very friendly and helpful staff!

Susan B.  |  Expérience générale 
Évaluation :
5

I would like to add that Mr. Fisher is by far one of the most professional, friendly, managers I have ever encountered. His patience is above and beyond. U-Haul needs more people like him. Thank you and have joyous holiday!!

Angelito L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda-Luis G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neftali R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa l.  |  Premières impressions 
Évaluation :
5

Mr Fisher and his complete staff have always went above and beyond to ensure that the customer was satisfied and left with a smile from the time the doors open till close of business they have been accessible by phone email and text reliable flexible and friendly Especially during a national pandemic when Life is already cautioc and the unknown and the normalcy has changed for all of us they remained consistent and also caring about our life values and possessions I believe they protected items as if they belong to them or their families. Thank you Tenple, Texas and Mr. Fishers team who went above and beyond. I have lost two storages in the past with family memories and photos children things the last fear you want is after you have started over so many times is to loose again. Thank you forever, grateful

AUDRIA E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W.  |  Premières impressions 
Évaluation :
5

I'm on active duty and I was in process of relocating. I ship my POV and the U-Haul staff was very helpfull to make sure the driver was able to drop off the veichle after duty hours. I will always recomend them to anyone. Thank you U-Haul.

VASIL M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deleon m.  |  Expérience générale 
Évaluation :
5

Staff always friendly and very helpful, the facility was always clean and secure. Thank you had a great experience

Carmen D.  |  Expérience générale 
Évaluation :
5

The staff was always helpful and friendly whenever I needed any kind of assistance

JOHN C.  |  Expérience générale 
Évaluation :
3

The back of my unit leaked water in when it rained, so mold grew, I complained about 6mths ago but no one contacted me. All the boxes I had on the back wall were ruined.

PURVI P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wendel s.  |  Expérience générale 
Évaluation :
5

I recommend this facility to anyone who needs to store anything for any period of time. Great experience.

billy a.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annabell D.  |  Expérience générale 
Évaluation :
5

Tavoris does and amazing job helping customers and ensuring there are no problems! Thanks team!

TaKendra B.  |  Expérience générale 
Évaluation :
5

The sign-in instructions could be a bit clearer. I did not realize until I asked an employee that I needed to use the keypad to sign into the storage facility even during business hours to avoid setting off the alarm. Still, every step of the process from choosing a room size, through securing the reservation, to moving in was pleasant.

Sean K.  |  Online Move In 
Évaluation :
3

Too many rats roaming around

Richard S.  |  Expérience générale 
Évaluation :
5

Above and beyond!!

Albert C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freeman S.  |  Premières impressions 
Évaluation :
5

With they would offer pre-authorized payments

Anita K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yevonne R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny H.  |  Expérience générale 
Évaluation :
5

This location (Drop off) was oustanding and compassionate about me and their services by going above and beyond!!! However, my pick-up location in Tucson (450 N Freeway) made my move a horrific experience. The assistant Manager (Devin Kirchgatter) need addtional training. He's rude with no understanding or compassion for customers and/or team members. I was extremely disappointed how he even address other uhaul staff at other locations when speaking with them to locate equipment. He actions made me want to cancel my move and just place my belongings in storage. I convinced that he doesn't have a clue to the pressures or emotions that are involved with moving, especially long distance ones. In the past, I've always recommended Uhaul to my family and friends. I'm now revisiting my choices now due to this move experience.

Albert C.  |  Premières impressions 
Évaluation :
5

Everyone there was friendly from office mgr to staff. Very helpful taking care of my storage solutions and return of the uhaul. Love the first month free with rental of a uhaul. Very convenient. 

Margie F.  |  Premières impressions 
Évaluation :
2

I called to rent a second 10x20. The exact unit was discussed. I was told when I rented the 1st 10x20 we had till 10pm. I can only deliver at night. 3/6 went to drop a load - the sliding door was locked. I called and a person was there within 20 minutes. I was told the 10x20 was in front of my other unit - licks were on those doors tho. The rep tried to get me another unit however the only one open had a roll up and a door. The door is not good to get furniture in. Even tho numerous 10x10s were available and my assigned were given to someone else, I had to take the door unit or move into another blog. I had my reservation and all however was given a unit I dont like and can hardly get stuff into. I'm sorry uhaul does not have enough 10x20s, and have more than enough 10x10s - more money. I have gone from very satisfied customer to very displeased. I'm letting everyone kno what happened to me and I'm not recommending uhaul to anyone at this time. I wish I had a 10×20 with 2 roll up doors as my 1st unit has. Thank you for letting me vent. Gary Kattner

gary k.  |  Premières impressions 
Évaluation :
5

My 5 star rating says it all, the way we were treated from the general manager that handled our original rental of the storage unit to the staff we dealt with through out were all 5 star.

Paul A.  |  Expérience générale 
Évaluation :
5

It’s been truly a great experience

Michael B.  |  Premières impressions 
Évaluation :
5

That Team at that location is awesome and they help me and my family out alot with my mom passing back in March of this year. Mr. Fisher and staff was great. Thank You guys. From the Jackson family!

Sean j.  |  Expérience générale 
Évaluation :
5

We were treated extremely well with friendly smiles and the ease of signing up for our storage compartment.

Paul A.  |  Premières impressions 
Évaluation :
5

This worked well for me due to the facilities location. I thought security was great. Never had a problem with anything.

LEONARD G.  |  Expérience générale 
Évaluation :
4

Bien

Dyquiel A.  |  Premières impressions 
Évaluation :
5

Very nice excellent customer service

edwin a.  |  Premières impressions 
Évaluation :
5

Very friendly staff at this location and the entire facility is easy to navigate. I also love the extra security, as I felt my belongings in storage were safe!

Vera B.  |  Expérience générale 
Évaluation :
5

Outstanding staff at this location. Always helpful.

Larry P.  |  Premières impressions 
Évaluation :
4

The front desk woman was very helpful and polite, I believe her name was Rachel(??), and she was quick to help me get my storage unit unlocked and ready for me.

Vera B.  |  Premières impressions 
Évaluation :
5

My first time driving a u-haul and purchasing storage. Very kind and helpful customer service and very easy process.

courtney a.  |  Premières impressions 
Évaluation :
5

Wow! What Great Service

Michael G.  |  Premières impressions 
Évaluation :
4

We are waiting for notice of results of final inspection of unit to be sure we have been cleared of any further obligations.

DAVID M.  |  Expérience générale 
Évaluation :
5

Great staff, friendly and extremely helpful.

E. RIVKAH P.  |  Premières impressions 
Évaluation :
4

I only rated above average because there were rodent droppings in my unit plus a few things damaged

juliana r.  |  Expérience générale 
Évaluation :
5

The management & staff is absolutely Great also keeps the facility very clear & makes you want to store there & rent there Trucks

King-Hassan T.  |  Premières impressions 
Évaluation :
5

Miguel was very friendly and very helpful

Billy B.  |  Premières impressions 
Évaluation :
5

The staff was wonderful. So helpful and friendly. I/we would definitely use them again.

annette S.  |  Expérience générale 
Évaluation :
5

They were easy to communicate with and all services were available. I would use them again.

Michael B.  |  Expérience générale 
Évaluation :
5

Mngmt was very nice. He worked with us when we needed to upgrade to the next size up. Would recommend this facility/location to anyone moving into Temple, Tx. Thank you Midway U-Haul storage.

Michael M.  |  Expérience générale 
Évaluation :
5

Great and easy to work with. If the need arises, we will definitely use them again.

ANDVANCED L.  |  Expérience générale 
Évaluation :
5

Staff is great. I accidentally left my climate controlled unit open once and was notified within 24 hours by staff to let me know.

Rajpaul B.  |  Expérience générale 
Évaluation :
5

Very pleased

Carlos R.  |  Expérience générale 
Évaluation :
5

Love it

Philip D.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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