Customer Reviews for U-Haul Moving & Storage Of Millington

2182 évaluations

7910 Hwy 51 N   Millington, TN 38053
(@ Navy Rd)

(901) 873-3300

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(901) 873-3300

7910 Hwy 51 N
Millington, TN 38053
(@ Navy Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

The guy kept getting interrupted by phone calls , he kept answering the phone when there was another associate working too. The return was super easy. I will be renting two more times in the next couple of months . How about a discount ?

TERESA N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joe M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leora C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel L. 
Évaluation :
5

Vehicle needed several repairs. Trim on windshield coming loose and flapping. Engine check light on all time. Passenger visor fell off during drive. Nob on window crank came off several times. The service people were all very nice and helpful but the condition of vehicle left a lot to be desired.

Marlyne W. 
Évaluation :
4

I have been using a Uhaul Storage facility for the past 12 years. The staff is always friendly and professional and I love the fact that I can store my belongings in an inside climate controlled room.

PENDA P.  |  Premières impressions 
Évaluation :
5

Tee and her team are TOPS!

Ric B.  |  Expérience générale 
Évaluation :
5

Perfect price and like that I was able to drop off after hours with no issue.

Hakeem L. 
Évaluation :
5

Kijuana was excellent

Heather R. 
Évaluation :
5

Ms. Tee really helped when we had a problem with the trailer hitch. Even though we were way behind on time for our move, she worked with us to extend the time we had to return the vehicle. We truly appreciate her help. She went above and beyond to make us happy. Thanks Ms. Tee!

Pamela L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TENISHA T. 
Évaluation :
3

Only one person waiting on customers PUT wrong mileage done when I returned truck shorted me 10 dollars. Insisted it was right it was not should have got back 48 based on rental and millage but only got 38 back won't use that store again. It should be made right but I know it won't

TERRY H. 
Évaluation :
2

The truck had tape around the windshield holding the seal on. It came loose, multiple times, requiring stopping to re-tape it. I rented six extra bundles of blankets, which I returned in the plastic bags, unopened, only to be told there was nothing they could do. I returned the vehicle 28 minutes late, after calling and speaking with someone to explain that I was on a traffic delay. I was told that was okay. I was told my receipt would be emailed. When I opened it I discovered I was charged for an additional day. I feel that this was dishonest. I have used UHaul on multiple occasions and have never encountered this. I would definitely not recommend this location, and feel strongly that I am due a refund of the inaccurate charges.

Mark P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
4

They brought me the wrong truck to begin with. When they brought me the truck on my contract, it was older with 100000 more miles on it. I was confused because it seemed to me the customer friendly thing to do would be give the customer the newest thing available. It all worked out in the end as the truck I got survived the trip and did just fine.

Anthony J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
5

Marla and Tee provided outstanding customer service. I felt like family the way the took such good care of me. I definitely recommend renting from this U-Haul location in Millington TN.

LESLIE S. 
Évaluation :
3

you told me i had a truck in millington but in was in memphis

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell W. 
Évaluation :
5

Keep up the good work.

NATHANIEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOYCE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL J. 
Évaluation :
5

They were very helpful & explained everything so good. Thanks for being So helpful

micheal W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
3

The location was understaffed and there was a good amount of waiting.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Z. 
Évaluation :
5

Kijuan Lindsey was the young man that was working the day I was in your facility. Let me tell you, this young man was slammed with patrons. This was the weekend we had snow. He had a line outside backed up to the road for propane and about 8 people inside wanting and needing other stuff. Kijuan, was superbly and genuinely polite- smiling and calm. Excellent at his job. I tell you this young man needs a raise to do All that he did. It was crazy that day.

MARSHA H.  |  Expérience générale 
Évaluation :
3

Busted my knuckle trying to get gas cap off causing me to bleed. Lady that checked me out tried to say I used 126 miles when I used 26. She did fix.

Clayton B. 
Évaluation :
5

Easy to get in and out of. Fast assistance getting unhooked. Friendly!!

GARY C. 
Évaluation :
5

Excellent service à la clientèle

james G. 
Évaluation :
5

Professional...courteous. . Especially friendly

Patrick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSHUA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEILA K. 
Évaluation :
5

Not a thing at this time .

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa H. 
Évaluation :
4

S.O.

Edna C. 
Évaluation :
5

Manager Tee Hurt was extremely polite and professional. Her service was so exemplary that I forgot that I was preparing for a task I originally did not want to do. Thanks, Tommy

Tommy E. 
Évaluation :
5

Best Uhaul experience i have ever had. Very fast checkout. Both ladies were very friendly and helpful.

Robert B. 
Évaluation :
5

FRIENDLY, PROFESSIONAL, & HELPFUL!!! I cannot say enough positive things about this storage facility. I used this location to return a uhaul trailer and temporarily store my items while doing a military move. On three occasions the staff stayed open late to accommodate my needs and even assisted me with moving heavy items. Additionally, they changed my reservation multiple times and found me a larger unit closer to the loading area. I will always recommend this location and uhaul will be my first choice in the future because of my experience.

John D.  |  Expérience générale 
Évaluation :
5

Angela provide me with the greatest experience I've heard yet with running my second U-Haul she did a really great job with explaining everything and recommending the right coverage and to fill up before I bring it back and she let me know that I can contact her personally At the bottom of the contract what is her name and number they gave me great comfort knowing if I had a problem I could talk to somebody other than a computer great job as a customer care

james G. 
Évaluation :
4

Have a bigger stock of trailers.

Billy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita P. 
Évaluation :
5

The manager at the Millington Location was very attentive to customer needs during my visit.

Antonio D. 
Évaluation :
5

We had THE best experience at the Millington, Tn location!!! Extremely friendly and helpful personnel! And a very clean and clutter free store! :)

Cory P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
4

There was a problem with the computer system that would not allow me to rent the cargo van. After a significant time spent troubleshooting, we gave up and I rented a box truck instead. The workers were professional and courteous, but the computer system was working against them.

Steven N. 
Évaluation :
5

The location staff were great and checked on me. The truck was clean and drove ok. Could use either new tires or alignment on the front and the drivers door had a huge gap around the drivers window had to stuff a towel gap but the location people were great.

Jerod H. 
Évaluation :
4

Shorter in store processing time.

PURITA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUBY C. 
Évaluation :
1

Without a doubt, the absolute worst experience ever using uhaul!! I rented a 26' truck with two dollies and auto transport. The dollies were not in the truck therefor I was not able to move my larger appliances. Causing me to rent for another day.. I also purchased a pull along that was defective and will not refund my money.

AMANDA A. 
Évaluation :
5

Marla was very helpful & polite when I returned the truck today. I will definitely use this location in the future!

David B. 
Évaluation :
5

Everything was wonderful.

Phillip B. 
Évaluation :
5

Very friendly and efficient staff!

Karen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tricia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PENNY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy M. 
Évaluation :
5

Mrs. Tee went ABOVE AND BEYOND to help me with the return of my uhaul today. I will be coming back!!

Alicia L. 
Évaluation :
4

Not the locations fault but the app is very buggy. Would not use the app again in its current version.

Jerry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maritza R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Buddy C. 
Évaluation :
3

I added my miles used before I got out the truck.Kinda simple math.I was charged to much by the Lady that complained c About being fired from fed ex after being there several years.Now I see why

Terry A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex W. 
Évaluation :
5

Everything went well

willie H. 
Évaluation :
4

Simple and easy process. Staff there was friendly and efficient

John B. 
Évaluation :
4

S.O.

Kevin F.  |  Premières impressions 
Évaluation :
4

fix potholes

Bobbi B.  |  Expérience générale 
Évaluation :
4

fix potholes

Bobbi B.  |  Expérience générale 
Évaluation :
5

Two Thumbs up! 👍👍

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lesia M. 
Évaluation :
5

Remove certain Moving Helpers from your site based on feedback and reviews. I was not happy at all about my Moving Helpers. I have tried to complete the review for them but it won't open,I will keep trying so that I can receive the booking fee back!!!!

Sheri T. 
Évaluation :
3

No one wore masks and when they attempted to wear them outside they were not worn correctly. The van I rented upon reaching home and opening the rear, I was met with the most horrendous fishy smell ever. Took 30 minutes to spray Lysol and air it out before I could place my totes in it. Went to drop off ... had to come in and let them know I was ready, after I sat outside for 10 min waiting on check in at the entrance check in area that clearly stated stay there for equipment return and the employees in and out without asking if I was ready. After I express my complaint and they checked it all I was told was they clean all equipment upon returns unknown why it was so foul smelling. Yes not a pleasant experience.

Jolanda H. 
Évaluation :
4

Mileage cost to high. Maybe a refund for part of the cost if rented for a day & only use for less than 6 hrs.

Donald R. 
Évaluation :
5

The customer service was outstanding. I had a work emergency when I got there and had to leave, but the young ladies took care of me soon as I returned. Great Customer Service is hard to find in today's world.

Adams D. 
Évaluation :
5

Thanks!!

Kisha C. 
Évaluation :
2

Fuel gauge upon delivery was below 1/2 tank. It was raining very hard 3 1/2" that day and didn't notice paper work showed 5/8 on fuel gauge. It wasn't a small mistake to notice almost a quarter tank difference in fuel. I would never recommend this below average dealer

Arthur & Libby M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lamarr G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
1

I rented a 20' for 2 days. When we got the truck and got to where we were loading the door had a busted spring 2 pins and 2 cotter pins that were bent. Once my helpers had it loaded and started trying to shut the door that's when the trouble started. I being ab57 yr old female could have never got the door open. We had to get a 2x4 to hold it open! We could never get it up all the way! Consequently the latch hung down and we kept busting our head on it!! The manager offered me no discount, no refund of any kind! I didn't rent a uhaul to endure 2 long days! I am a very disappointed ustimet

Bobbie B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Munley C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danny M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT EUGENE H. 
Évaluation :
5

My experience at this UHaul was awesome. The customer service was above rating. Everyone was so pleasant and they worked with me with my reservation. They explained everything to me line by line. They rescheduled my reservation when I was not able to come in. If I did not make it by a certain time, they were going to call me. That was taking care of their customers. Hreatly apprec6their services.

Javelle S. 
Évaluation :
5

Don't need to improve

REBECCA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Becky S. 
Évaluation :
5

Great customer service and Cara is been wonderful through the process of renting multiple times

Robert R. 
Évaluation :
4

Rien

Donald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

I have rented from this location several times and they are always professional. Never had a problem

Bevelyn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Falen N.  |  Premières impressions 
Évaluation :
5

I cant think of anything. They were so nice. Will definitely recommend.

Rebecca H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
3

If would be extremely helpful if the equipment was serviced and in working order at the reserved time.

April H. 
Évaluation :
4

The lady that took my reservation, was on her cell phone outside smoking when I walked in the door, she continued to stay outside for another 3 minutes. When she finally took my information for the rental, she did not get it correct and I had to call back the next day to fix her mistakes. This location at least needs one better employee.

Sandra C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henry D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica G. 
Évaluation :
1

The manager was terrible. The other associate was having issues and he refused to help him. I was in your store for over an hour to rent a trailer. Which I had previously made a reservation. The manager was rude and incompetent. The computers were a wreck and no one could explain why is was trying to charge me double. I hope I never need another trailer in my life

Sabena Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
1

I would probably still be using your facility, but about 6 weeks ago, one of your employees, James, lied to me in regard to a truck we had reserved. In fact, he lied at least three times. We ended up getting a truck at another U-Haul. It has taken this six weeks for me to find the time to get another storage unit. I will never use the Millington U-Haul again.

DAVID A.  |  Expérience générale 
Évaluation :
4

The only negative I have to relay is the fact that I called to inform U-HAUL that we were removing our items and when I called the associate placed me on hold and I was left on hold until they closed! No one ever came back to the phone...same occurrence the next morning, I was placed on hold for 36 minutes hung up called back & she admitted to forgetting about me!!! Totally unacceptable and RUDE.

Elisha S.  |  Expérience générale 
Évaluation :
1

I did not give authorization for my ex husband to empty the storage unit and found out they had stole all of mine and my children’s belongings.

Chlarissa C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diana M.  |  Premières impressions 
Évaluation :
5

I was very surprised on how the staff was friendly and courteous. They all worked very good with each other.

Darlene B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

avery o.  |  Premières impressions 
Évaluation :
5

The staff was the best. Great location and just good people!

Maya D.  |  Expérience générale 
Évaluation :
5

Awesome

tammy l.  |  Expérience générale 
Évaluation :
5

Professional, efficient and pleasant

BRENDA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katerine H.  |  Expérience générale 
Évaluation :
5

Dillon was so sweet. He made sure we had everything we needed and showed us to our unit. He was very aand had excellent Customer service. He was very helpful. Every Uhaul should have a Dillon. Thanks

Chelise J.  |  Premières impressions 
Évaluation :
5

No comments no complaints

Ella P.  |  Expérience générale 
Évaluation :
5

no issues

Anthony M.  |  Expérience générale 
Évaluation :
5

Our representative was pleasant, kind very patient and was concerned about our needs.

Latrice N.  |  Premières impressions 
Évaluation :
5

I love their patience and honesty and they are very helpful. This is my third time using Uhaul. Thank for wonderful service.

Debra B.  |  Premières impressions 
Évaluation :
5

Excellent

Barbara and Thomas P.  |  Expérience générale 
Évaluation :
5

Excellent

Jamiel R.  |  Premières impressions 
Évaluation :
5

The roadside assistance was extremely helpful when the uhaul vehicle we were using had transmission issues. However I think that you guys could be more informative with how the compensation works.

Sean H.  |  Premières impressions 
Évaluation :
5

The staff was most helpful! I actually continue to stop in and talk! They have made my moving experience an ease to know that I was in GREAT hands!

christina r.  |  Expérience générale 
Évaluation :
5

The entire team were very helpful in meeting our needs. They gave great customer service and we will continue to do service with them. Very knowledgeable with their job and additional products needed.

Chevelle R.  |  Réservation 
Évaluation :
5

Great storage unit!

JOYA S.  |  Expérience générale 
Évaluation :
5

Staff: very knowledgeable, extremely courteous, compassionate and helpful. Facility: very clean, well maintained, easily accessible, secure and well lighted. Hours are convenient.

Carolyn K.  |  Expérience générale 
Non reviews have been submitted for this location.

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