Customer Reviews for U-Haul Moving & Storage Of Millington

2 301 évaluations

7910 Hwy 51 N   Millington, TN 38053
(@ Navy Rd)

(901) 873-3300

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(901) 873-3300

7910 Hwy 51 N
Millington, TN 38053
(@ Navy Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

The only thing I would add is don't look for early pick up. Store might be closed

JILL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
3

On this day I applied a new VISA to my autopay storage account DUE TO A PREVIOUS CARD BEING STOLEN! Mysteriously, I was withdrawn from text alerts about my storage pmt, emails about storage payments, and the ONLY NOTICE I RECEIVED WAS AFTER ONE MONTH & 15 DAYS OUT AFTER A BALLOON PAYMENT WAS DUE (300$ PLUS) THIS IS REDICULOUS WHEN IVE NEVER BEEN LATE!!!!

LISA P. 
Évaluation :
1

Worst experience ever! I made a reservation to pick up at 10:00am from a location that was 6 miles from my house. I ended up picking up at 1:00pm at a location that was 25 miles from my house because of Uhaul's incompetence and not having any trucks available at the original pick up location. When I did pick up, an overwhelmed Kijuan (the ONLY employee at the Uhaul store) was very rude and showed no concern for my inconvenience. When I returned the truck after explaining that I put enough gas in to cover what was supposed to less than 25 miles round trip, all he said was "If you don't go put more gas in, then the computer is going to charge you 45 $" I will never use Uhaul again

Clinton S. 
Évaluation :
2

Be upfront on the cost of everything. Hopefully it was a misprint….truck turned in 3 hours early checked and by bill went from 137 $to 155 $for 4 miles over the estimated 100 miles. Then got a call saying I was being charged an extra 1/2 day for being late. They found truck but still really? The lady who took my order was fantastic today was an awful experience. I wouldn't have even given it 2 stars if lady who rented it wasn't so good.

JEFFREY M. 
Évaluation :
5

James was amazingly helpful

Jackie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM P. 
Évaluation :
5

Very nice ladies up there. Very easy to work with & reasonably priced. Will definitely use again.

jessica C. 
Évaluation :
5

Completely painless.

ANTHONY H. 
Évaluation :
4

I had a very good experience dealing with the employees at this location. Very nice and professional.

Bevelyn J. 
Évaluation :
5

Kiwan (I think that was his name) was incredible. I came in the week before and I needed a specific harness for my vehicle that was a direct plug in. Unfortunately, that harness was not in the store but he stopped at absolutely nothing to help me find the harness. He called every single uhaul in the memphis vicinity as well as other parts stores. Unfortunately we were not able to locate the harness locally so I had to order it. The customer service I received was great and he took care of other customers as well while helping me. He is an incredible worker and deserves recognition.

CAROLINE K. 
Évaluation :
4

The Technician helped me with the tow hitch

Gary A. 
Évaluation :
5

This was my 1st time using U-Haul. The employees were very knowledgeable, friendly and helpful. Look forward to using this location again.

Mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefanie C. 
Évaluation :
5

The whole Millington TN location staff was awesome 🤩 we had to stay a little longer due to us closing on our house and they helped us all the way and plus some . I got to give a huge shout out to the Manager Mrs.T she is a lifesaver and went beyond to help us from the beginning to the end without her I would of went crazy doing this ! Thank ya Millington U-Haul for all the love and help ! Most definitely the best experience we have had and will recommend ya with 5+ Stars 🌟

Crystal B. 
Évaluation :
5

None - no issues

Sean M. 
Évaluation :
5

nothing-went excellent

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY K. 
Évaluation :
5

Everything was great. The location did an excellent job of getting me in and out. The only problem is one of the straps on the trailer needs to be replaced. It was on the car trailer I rented. The driver side strap at the front that goes over the towed vehicle's right front tire. It has a big tear in it.

Thomas L. 
Évaluation :
3

Make sure the maintenance is kept up on the trucks. My uhaul brakes were rubbing and about to go out

Danielle B. 
Évaluation :
5

Very helpful and friendly. Even when I had made mistake in which trailer I needed, they responded quickly and I was taken care of. Thanks for the great service; in our current environment, it really stands out!

Free M. 
Évaluation :
1

The unit was tiny and dark. It was weirdly shaped being under the stairs. There were bugs everywhere. It didn't feel cool like other climate control places I have used. The first guy when I checked in was rude and refused to honor the online price I was quoted. The 2 people working during check out were very friendly and nice.

Katie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JESSICA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina F. 
Évaluation :
5

Rien

RANDY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus H. 
Évaluation :
3

I went to Jonesboro office twice and called a number of times trying to just set up an appointment to have a hitch and cargo carrier installed. I never got to speak to the person they said I would need to talk to, while I was in their store; and no one ever answered my calls from home; except a person in Phoenix. She ordered my the hitch and cargo carrier to be installed in Millington TN on Aug25th, because I was fed up with Jonesboro UHAUL. Finally, Millington UHAUL called me and confirmed the hitch and finally come and I could come in for the install of the hitch and cargo carrier; only to find out that the cargo carrier never showed up at Millington and they let me drive 175 mile round trip for the install - even though the cargo carrier was not there. The people at the store were nice and friendly, but I still came home without a cargo carrier being installed. I will never use UHAUL again. Rick Henry

Rick H. 
Évaluation :
5

Keep up the great work!

Karen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Marla was excellent and very helpful.

Janice P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN C. 
Évaluation :
2

I called and did extension on my uhaul rental somehow the young man didn't enter it in. They issued a warrant for my arrest repoed the uhaul full of my belongings they drove the truck careless. Alot of my things were broken. I beat the uhaul back to store and I paid well over 1 600 to be told I could not take the truck to my unit on hwy 70 to unload my belongings. So I had to go to the store everyday until they closed at 7 and I have a ford escape well on the last day I was told I had to have everything off truck by 7 or it would go to dump next day. At 645 the young guy came out with manager on phone telling me that my time was up if I didn't get off her lot she would call the law

SONDRA T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BARRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly M. 
Évaluation :
5

August 7, 2021 The U-haul representatives were very kind and knowledgeable! Moreover, they offered to reserve a 10-foot box truck in my name at the last minute which ensured that my household items were timely picked up and delivered. Thank you U-haul for your excellent service! John, satisfied customer

John R. 
Évaluation :
5

Everything was great

Renee T. 
Évaluation :
5

Everything was great no need for improvement.

Michelle Lynn T. 
Évaluation :
5

The staff was super in checking in. Cara went extra mile and printed out directions for me because my phone died. I am new to the area. Only problem was when picking up the truck and car transit. The transit wasn't there. I made my reservation a month ago. I was promised that it would be there. Had to use the car dollies. I was charged for the car transit. This needs to be refunded.

JAN U.  |  Premières impressions 
Évaluation :
1

I've been trying to rent a truck all week and no one even bothered calling to assist me!

Robyn O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen H. 
Évaluation :
2

Well for starters, if someone gets called into work and misses their drop off time, you should only charge for extra hours not a full day. That is ridiculous and this is my last time ever renting from a uhaul again. The employees were very bland.. No personality, no welcoming vibes. Just get in and get out attitudes.

Charles S. 
Évaluation :
1

We had a terrible experience. Missed two days of work and such a headache!

Jonah K. 
Évaluation :
1

The app was not helpful. The 1800# does not send you to customer service. After 30 minutes of holding for the wrong department I was then transferred to customer service where there was a 50 minute wait. The truck was returned around 6:00 due to the app not being user friendly we finally figured it out at 8:30.

CHERYL M. 
Évaluation :
3

The man was attaching the car hauler to the truck and didn't secure it properly and it ended up damaging our car. He just handed us some paperwork and basically said it was our problem now. He was very nice and I'm sure it was an accident but it needs to be remedied

KATRINA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonita C. 
Évaluation :
5

Equipment was in great condition and easy to use. The staff at pick up were also very professional. The staff on duty during the drop off was outstanding and very caring, they made us feel like family. Thank you for the great support.

Angel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
1

I had paid for 24hour access and I was there about a week maybe and 2 of those nights I was back and forth still bringing things and getting things cause that's why I paid for 24 hour access and they said I was living there when I was not I in fact was staying at the hotel across the street also they said I was tripping the alarm and why when its 24 hour access does the alarm trip and then i explained to the manager she then said ok I understand I said I am very sorry I am a very respectful person I meant no disrespect if I offended someone I just assumed with me paying for 24hour access that meant I had 24 hour access I didnt know there was a time limit then the manager said I'm sorry my employee yelled at you I will handle that and I said do I need to move my stuff she said no everything is fine so then I left and then an employee by the name of Kijaun the same one that sold it to me asked me to meet him up there the manager said for him to come in on his day off and terminate my storage unit so I said well she told me I was fine I did not have to leave so I then got off the phone called her back her name was T and I asked her again do I need to come and clear my storage I need to leave she said no everything is fine I then said well Kijaun called and said you wanted him to terminate my storage she said no your fine she said he probably just wanted to talk to you so I called Kijaun back and said someone is lying and this is very bad business so he showed me the messages it was the manager lying looking me the customer dead in my face and lying and now I have all my stuff just sitting out there like it's a free for all until I can get there to get it it is the Uhaul in Millington Tn I will never send anyone there not even someone I cant stand and I have been trying to get a hold of someone to do something a bout it cause I really want to talk to a lawyer and if my stuff is stolen or messed off in anyway I will

Shannon M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Sales rep was very helpful and had a really good work ethic. He definitely deserves a raise!!!

CASEY W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Miasia D. 
Évaluation :
5

Ms. Marla was very knowledgeable, professional and friendly A++

Sean B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky T. 
Évaluation :
5

The trailer was ready and waiting on me the day I picked it up and when I dropped it off I didn't have to even get out of my truck. they handled everything. thank you!

Michael G. 
Évaluation :
3

I was quoted a price online and have an email with the price. When I got to the facility to sign the price given me was higher. I showed him my email with the quoted price and he acted like he could care less and was not willing to even explain why it was higher. He was not friendly at all.

Katie M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Kijuan was very professional, informative and helpful. He made this transaction very fast, simple and efficient! Awesome customer service!

DEJA W. 
Évaluation :
5

Need more people to help customers. Only one person working every time I'm there. Wait was a bit long.

Suzane A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHESTER S. 
Évaluation :
5

I only said no to the second question because it WAS well maintained, it was clean on the inside, but the outside was dirty, and the windshield still covered in the ghost of bugs past.

Dylan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Latonia B. 
Évaluation :
5

Nothing! The service was GREAT.

Hosea W. 
Évaluation :
5

Wonderful place to store anything, clean, well lit, super friendly staff. I will use U Haul again in the future when I need storage.

HERBERT M.  |  Expérience générale 
Évaluation :
5

Mrs Marla was very helpful and professional. She was understanding to my needs and took care of me.

sharon m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Nothing. Perfect customer service

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODORE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn H. 
Évaluation :
5

The system was a little slow but the overall experience was good.

CONLAN S. 
Évaluation :
5

Lower the cost.

Wayne R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
4

Very professional and very busy...answered all my questions.

LUIS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY P. 
Évaluation :
5

The entire staff that I interacted with was very professional, friendly and accommodating. I choose an auto trailer for my mid size tractor and it was too wide for my tractors wheel width. The helped me choose an appropriate size trailer with smiles. They made me feel important never an inconvenience. Today it rare to encounter service and staff that have pride and care about their customers. I highly recommend this staff be acknowledged for their work ethic. And highly recommend this Uhaul in Millington to anyone that needs to utilize any of Uhaul's services. I watched them interact with other customers with the same professionalism and service while I was there. Five stars all around! Uhaul corporate you have a gem here in Millington Tn. Sincerely Hector Torres

Hector T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FIDENCIO V. 
Évaluation :
5

I was in and put and everyone was helpful, no complaints.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
1

i dont know

Anthony E. 
Évaluation :
5

Yvonne is amazing! Loved working with her on the pickup and delivery of the containers. Shes friendly, efficient and fantastic at her job. Dont ever lose her!

Jeanie N. 
Évaluation :
5

Rented a tow dolly and Everyone I came in contact with was friendly, helpful and made the experience as pleasant as it could be.

Lee H. 
Évaluation :
3

When you tell a customer you are going to credit 50 $to their account, please do so.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
5

This store is well stocked and the staff is friendly and very helpful and efficient. Excellent Uhaul store.

Terry S. 
Évaluation :
3

Giving away reservations before the allotted amount of time for vehicle pick up is completely absurd.

Tanner W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy H. 
Évaluation :
3

Change overall business practice!

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy B. 
Évaluation :
2

Trailor came unhooked when I loaded the car. Uhaul rep hooked it up. And when I tried to strap it down, the ratchet didnt work on one side.(faulty equip). I have pics. Charged full price.. Thanks Uhaul

WINFORD P. 
Évaluation :
5

Friendly employees and fair pricing. Will be back!

Destiny D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Very Good Service

Jerry B. 
Évaluation :
5

Kijaun provided excellent service. Easy to reserve online, pick up, use, and return. The lady who checked in my return was excellent too. I did not get her name however.

DAPHINE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james B. 
Évaluation :
5

Friendly, fast service. James helped us choose the best truck for our needs.

Regina D. 
Évaluation :
5

the truck i rented had been wrecked, was very high mileage, and had mechanical issues. it did what i needed it to do but was less than what it should have been.

Matthew S. 
Évaluation :
1

My unit had massive leaks that damaged my property. The staff was friendly and helpful though.

Nicholas S.  |  Expérience générale 
Évaluation :
4

I have been using a Uhaul Storage facility for the past 12 years. The staff is always friendly and professional and I love the fact that I can store my belongings in an inside climate controlled room.

PENDA P.  |  Premières impressions 
Évaluation :
5

Tee and her team are TOPS!

Ric B.  |  Expérience générale 
Évaluation :
5

Kijuan Lindsey was the young man that was working the day I was in your facility. Let me tell you, this young man was slammed with patrons. This was the weekend we had snow. He had a line outside backed up to the road for propane and about 8 people inside wanting and needing other stuff. Kijuan, was superbly and genuinely polite- smiling and calm. Excellent at his job. I tell you this young man needs a raise to do All that he did. It was crazy that day.

MARSHA H.  |  Expérience générale 
Évaluation :
4

S.O.

Kevin F.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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