Furniture mats that I pre-ordered were wet upon opening.
Amber H.Customer Reviews for U-Haul Moving & Storage of Moline
Testimonials From Recent Customers
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They were great to work with!
Thomas W.Don't put a big key tag on the truck key because you can hit it with your leg and shut the engine off And if you're going down to 6 % grade with a semi in front of you can give you a heart attack,
ricky P.Truck was clean, but ran a little rough for the first 30 seconds. Customer service was nice and quick.
Kirk B.Rachael the manager did a great job in the whole process of reserving and pick up and dropping off of our equipment.
Richard O.Will use again,
Edward H.They were quick and got it returned without much of a hassle.
Courtney M.Then people at Moline swapped the trucks. The employee and her manager were absolutely fantastic!!! Efficient and friendly!
David A.Be more details and reasonable about charges
ahoefa D.All was great!
Naomi B.Still waiting on my $100 deposit to be put back on my cars 🙄
Stacy M.The staff was very knowledgeable, helpful and professional it was a pleasant experience and I will be returning to rent more equipment. Thank You, Mark Willett
MARK W.Overall my experience was really crappy with uhaul. No trucks were ready at the proper location and I had to go to 3 different ones to get our vehicles. I honestly want a refund for my second truck. The owner of this location was fantastic and really saved our day. Truly a bright star for uhaul.
Dianna P.Amazing service and friendly staff. I would recommend this U-Haul store to anyone. Return process was fast and easy.
Christopher G.THANK YOU FOR GETTING NEWER EQUIPMENT FOR BUISINESS USE
HARRY A.Tyler was very professional and helpful and anytime I need a storage unit in the future I'll choose this facility. Merci.
James M. | Premières impressionsThe person who checked it in was very nice Even the 90 degree heat.
Sandra O.Great service and no problems.
Mark B.Review cleanliness and do a lot test drive. This allows the customer to discuss any concerns
Shannon K.It was fast and simple.
MACY H.They were great and helpful!!
MARK L.Rachael D was amazing and helped us with all our moving needs!
Brian W.Very friendly staff and user friendly service. Efficient and reliable.
MARIE C.The assistant manager was very friendly and helpful.
Margaret D.10' box truck. Cab was a little smelly but not unpleasant. Box was smelly like livestock. But cleared out quickly as we left the door open. Glad we checked the lock on the box before we left as there was no lock, but there was a lock key with the ignition key. They set us up with a lock quickly.
Roy R.They keys given to me with the truck did not match the padlock to the back of the truck. I was forced to go and buy one so I could secure my stuff in the back. It cost $8.97.
Brandon A.The cab of the truck was very clean the back need to be cleaned before I could load it .
Becky O.Staff was very helpful. Storage unit is perfect. Clean, secure, safe, climate controlled.
AMANDA N. | Premières impressionsCheckout and equipment setup went smoothly.
Ralph E.Rachael DeBates was AWESOME!!! Knowledgeable, pleasant and great customer service. I highly recommended her. Will definitely rent again because of her!!!
beverly K.The two gentlemen working Sunday were so kind and helpful. Thank you for making our moving and storage experience a pleasant one!
DANIEL C.Great Customer Service.
Joseph W.Travon and Rachel were amazing. Very helpful
Sandra M. | Premières impressionsVery satisfied
Thomas H.The truck needed an alignment. And as soon as I pull the truck off the lot the odometer added a mile
Douglas H.I was rather out off by what seemed slightly unprofessional experience in this location. The inside of the location smelled horribly like smoke. The vehicle i was given was below empty on gas. The vehicle smelled horrible of marijuana and cigarette smoke. The gentleman who checked me in was nice
Brent G.The service was great. I'd definitely return to this location.
Christopher M.Rachael was very informative and asked if I needed anything to make sure my moving was as smooth as possible. She has an A1 personality and will be renting another truck sue to her excellentservice.
Katherine H.Your staff is extremely rude. I asked for a 30 minute extension and he said that's totally fine and hung up and then proceeded to charge me $30. I would've expected him to inform me there is a charge for extending your time or even let me know he's charging my card or even give me a receipt. When I asked the representative that was assisting me about it, his coworker interrupted and very rudely said “it was in your contract.†I understand that but I was making a point that the professional thing to do is simply mention there will be an additional fee. On top of that, I was actually only 12 minutes past my return time (I rented for 4 hours, 11-3). The man who interrupted was simply so rude and disrespectful for no reason. He has a serious attitude problem and I am not sure I would come back to this location because of that.
Emma M.Be able to change location drop off after I've made the appointment.
Darin P.The lock they recommended didn't fit the truck. Need to return the lock and get a refund.
cherri B.Very helpful very friendly staff and very efficient staff... I would recommend this location to a friend or even family
John W.Easy access facility. Everything top notch. Kelly and her staff are awesome. Would recommend using this facility for all your storage needs. Very secure. Never worried a minute about my possessions while stored there.
ROBERT S. | Expérience généraleGreat customer service did a great job I will rent from them again!
MATTHEW S.When returning vehicles maybe have it on a flat level surface especially with the older gmc trucks
Derek D.Great staff. I'm definitely doing business here again
David P.The truck was dirty on the inside with metal shavings throughout & the cab had coffee, soda all over it. Very little gas & when I returned it I made sure it had more gas in it then when I got it.
Patricia N.Why you guys charge $40 for extra . And i left the U-Haul at 2:00 o'clock. But if you guys keep updated late. So that's is not my fault. I need my charge back.
PAVAN P.Van more leg room for dryer that's tall
cameron S.I've had a horrible experience and never in my life have been treated so bad by a company. I am still awaiting a pending 1200$ charge to be removed hopefully from my bank account from you. Horrible experience at pick up, horrible service at drop off, app didn't work and now am filing a claim
Sara M.Quick, efficient, mostly clean, polite employees, will definitely rent again in future
Callifornia B.When I made my reservation I made it for 7am and going to use the mobile pickup option. When I went to do this the morning of the rental it said I had to wait to do it in person at 9am!!!! When I complained about this the person that I spoke to simply said I don't know what happened. No resolution. The truck maxed out at 75mph. I drove it 200 mile 100 of which the speed limit is 70 which means everyone goes 79. It wasn't fun.
KRISTOPHER C.Keep up the good work!
Alex B.The site only had one person on duty and that was the manager, as the other employees called in for the weekend. For some reason, this location, like other industries are experiencing labor shortages. It took an hour to get the vehicle and the pre-reserved storage. For some reason - this location could not pull up what we reserved. It was awkward that it took this long.
Michael G.Again a very easy experience renting and returning the equipment
Jonathan C.The staff was remarkably helpful, and it is greatly appreciated after a week of moving
DARIUS H. | Premières impressionsI didn't have a disc block but I read that it was at the discretion of the U-Haul person to let me use my own lock as long as it fit the locker and I didn't have one of those discs locks but I did have a combination lock and they did let me use it but then I went back to retrieve my items and there was a red lock on my locker and they had locked me out of it and I wish they would have not done that since the okayed my lock in the first place. I was told that the person that had helped me before was not experienced.
Holly L. | Expérience générale