Évaluations des clients U-Haul Moving & Storage of Montgomery

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Montgomery

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Sarah P. le

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I liked the inside parking and loading zone. I don’t like paying over $100 a month.

Regina A. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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Le client n'a pas laissé de commentaire.

EJ C. le

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The easy access plus beds for moving made the experience quick and painless.

Mary H. le

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Le client n'a pas laissé de commentaire.

Justin C. le

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Friendly and informative. Would recommend to others

david R. le

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Le client n'a pas laissé de commentaire.

Jon G. le

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Le client n'a pas laissé de commentaire.

Penni W. le

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Shipping to Florida was not done until last minute despite the fact the UHaul location had the uBox since December 16th. I kept hearing excuses about a third party shipper as to the reason the uBox was not delivered as guaranteed on January 3rd. Frankly I paid uHaul for the service and whether you choose to use an outside carrier is NOT my problem. In addition I called on January 2nd and was told the box was coming on the 3rd. I did not find out it was not coming until the 3rd. I left a beach rental and lost $350 for a nights stay to drive up to have ubox delivered and then find out when we are almost to the Holiday house that it wasn’t coming. Logged a complaint at uHaul.com/customer service - never heard back. Bounced all over from uHaul customer service to ubox customer service to ubox shipping. No one took accountability for the situation. In the end I would NEVER recommend uHaul ubox service to anyone based on this experience.

Randy H. le

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Le client n'a pas laissé de commentaire.

Dennis A. le

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Le client n'a pas laissé de commentaire.

Curt M. le

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If you want a stress-free move/transport of your items, then avoid U-Haul and go with literally anyone else.

Euisoo C. le

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Le client n'a pas laissé de commentaire.

jan gerrit B. le

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Truck was leaking water. Had a hole in the roof after we started unloading. Originally we asked for 26' truck but we received 2 15' trucks with less space, more gas usage, more tolls and other fees and needed an extra driver at the last moment. Was a little nerve wrecking to get it all taken care off.

David W. le

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Le client n'a pas laissé de commentaire.

Adam G. le

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Le client n'a pas laissé de commentaire.

Victoria M. le

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Le client n'a pas laissé de commentaire.

Patricia H. le

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Nothing it was my first time going in a u-haul and the 2 lady's that helped me were wonderful thanks for all your help ladies ??

David P. le

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We frequently use their services and always receive exemplary service

Carlos A. le

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The reps at this location are not too friendly, made me feel unwanted at the time of pick up.

Garet O. le

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Le client n'a pas laissé de commentaire.

theadora G. le

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Le client n'a pas laissé de commentaire.

katie B. le

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Convenient, affordable, clean, organized management, would rent again.

Markus S. le

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My pick up and drop off times were written to reflect earlier pick up, and later drop off times in order to bill me an extra day! SCAM! When I confronted the store manager he was unhappy that I pointed out his errors and continued to argue with me, even after proving the error of his ways. This location is not trust worthy and I will do my best to make sure this information is public knowledge through All social media, Yelp, etc. This "manager" is an excellent example of how to loose business and alienate Uhaul customers! I recommend an inquiry into the management of your business at this location.

John K. le

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Le client n'a pas laissé de commentaire.

Daniel B. le

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GREAT job!!

Jazmine L. le

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Le client n'a pas laissé de commentaire.

DON S. le

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Le client n'a pas laissé de commentaire.

Jose R. le

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Le client n'a pas laissé de commentaire.

David F. le

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Never tell a customer that a van can handle a queen size mattress and box spring, as well as other items. It's was a real struggle. Moving a queen size or larger? Get the truck instead. It's the same price. Shame on this location for giving bad information.

Nick M. le

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I got like speaking negative so I rather not make any comments. I will say the location at Montgomery is very bad service. I been u haul customer for years and never saw such bad service

Gabriel K. le

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Truck needs mechanical attention - Front and transmission.

Lynn K. le

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Robert was Very Kind & Professional. ??????????

Richard S. le

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The small truck I rented had a water leak in the front corner, which showed up when it started to rain.

Carolyn S. le

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Check in and drop off huge hassle. Need better app. Took me 45 minutes to pick up and 30 Minutes to drop off Should offer a program or better pricing for frequent renters

Sandra B. le

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Le client n'a pas laissé de commentaire.

David N. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Le client n'a pas laissé de commentaire.

ron C. le

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Le client n'a pas laissé de commentaire.

David W. le

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Le client n'a pas laissé de commentaire.

Jonathan D. le

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Le client n'a pas laissé de commentaire.

Philip A. le

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The mobile check in is amazing. This app alone will keep me coming back to Uhaul vs. competitors. So convenient to reserve, pickup and drop off.

Israel N. le

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Le client n'a pas laissé de commentaire.

Jason H. le

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Great experience, quick rental and move out easy service!

Cathleen G. le

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Le client n'a pas laissé de commentaire.

Sarah S. le

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Excellent experience and service! I did have a couple of customer service reps throughout the process that weren’t very knowledgeable about the process which surprised me. The others I talked to though were excellent. Love the flexibility and reliability of everything.

denaya P. le

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Le client n'a pas laissé de commentaire.

THOMAS S. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

Bruce M. le

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I was impressed with the The physical location the building in the parking lot was a very good fit for this type of operation.First employee that I ran into the last when I return the vehicle very professional I was quite happy

scott j. le

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Great job

KEVIN C. le

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Le client n'a pas laissé de commentaire.

Roberto O. le

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Le client n'a pas laissé de commentaire.

Paul B. le

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Le client n'a pas laissé de commentaire.

Jenny H. le

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Pictures of IDs really shouldn't be taken from employees' personal devices. The person at the desk showed me photos didn't stay on her phone but she shouldn't have had to do that, the store should have a secure, separate device.

Sam M. le

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The representative Alexsie that we worked with seemed very confused at the process and did not fully explain what we were supposed to do when we returned our truck (pull into the lit area and follow the texted url).

Cathleen G. le

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Keep your trucks clean on the inside. Not pleasant driving a truck smelling like smoke, spilled drinks all over the cup holders.

Raulene G. le

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I was surprised by the extra charges but once it was explained it made sense

Helen P. le

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Le client n'a pas laissé de commentaire.

David R. le

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N/A

Curt H. le

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ASKED FOR A DUAL AXEL TRAILER WHEN I RESERVED IT. WHEN I PICKED IT UP IT WAS A 5X8 SINGLE AXEL BARELY BIG ENOUGH FOR WHAT WE NEEDED. ATTENDANT DIDNT APOLOGIZE AND JUST SAID THATS ALL WE HAVE FOR ONE WAY. TAKE IT OR LEAVE IT.....REAL NICE CUSTOMER SERVICE !!!

William H. le

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Le client n'a pas laissé de commentaire.

Bradley S. le

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Le client n'a pas laissé de commentaire.

Teresa P. le

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Le client n'a pas laissé de commentaire.

Matt T. le

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Stagger pick-up times, everyone showed up at 9:00 AM so the line was a little long

Michael S. le

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Friendly , helpful, and knowledgeable. Easy return of truck. Awesome guys and gals.

John B. le

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Le client n'a pas laissé de commentaire.

Basilisa C. le

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Thank you for everything!

Reed K. le

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Le client n'a pas laissé de commentaire.

Barbra F. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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Le client n'a pas laissé de commentaire.

charaine l. le

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I cannot begin to thank the staff at the Montgomery IL U-Haul site enough, particularly Jeff! Everyone has been so helpful! Thank you for you excellent customer service!

charaine L. le

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Rental of our U-box was initiated in Sacramento CA for a one-way move to IL. Every person involved in this process was very knowledgeable and extremely helpful. Starting with the delivery of the box in CA to the delivery of it to Montgomery, IL, U-Haul staff contacted me with timetables and updates. The box was briefly delayed arriving in Montgomery due to bad weather; delay was less than 24 hours. Staff at the Montgomery site, particularly Jeff, were very helpful from delivery to storage and most recently, in setting up unloading and transfer of our belongings to an on-site storage unit which we are using free of charge for one month. I cannot recall this level of customer service from many businesses I have dealt with over the years. Thank you so much for the great moving experience!

william R. le

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Clean up the truck before you rent it, so customers can focus on the move, not the the filthy truck.

Jason H. le

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You are doing great!@@

Donna P. le

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Le client n'a pas laissé de commentaire.

kim C. le

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Women who dropped off and picked up box were awesome!!! Friendly, efficient, and professional.

Debra B. le

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Le client n'a pas laissé de commentaire.

Dave S. le

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I have rented and/or dropped off at his location several times. Everyone there is always friendly and helpful. James check us in and he did an excellent job. True professionals.

Clinton B. le

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Allow for slight delays when returning equipment, or charge a minimum fee.

ZACH D. le

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Checked in online ahead of time. Still took an hour in the store. The people at the desk left for extended periods of time to give people trucks, leaving the store area totally empty, one time for about a half hour.

Anna S. le

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Le client n'a pas laissé de commentaire.

Stephen S. le

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Le client n'a pas laissé de commentaire.

Lisa H. le

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Le client n'a pas laissé de commentaire.

Rebecca H. le

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Le client n'a pas laissé de commentaire.

Steven A. le

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Robert was great!

Timothy P. le

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Keep up the good work!!

Jacob B. le

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Had difficulty with the computer system and the experience was somewhat unorganized. The first order was incorrect and they charged me for delivery even though I picked up the U-Box myself. Eventually, things got straightened out but it took longer than anticipated and I needed to call back and have the incorrect order refunded.

Shaton H. le

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The price paid was a bit too much! $75 from 8:30am to 1:45pm..and the mileage was around 45! Its a bit too much I paid. Don't think I will be using them in the future too much. The mileage was a bit ridiculous to pay! I have been tempted now to look elsewhere for a better deal and using the Uhaul company as a last resort! Customer service was great but the pricing sucks!

Nicholas R. le

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System was down. They said I would have been contacted today. No call was ever received.

Dennis B. le

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Met my needs to the fullest.

William S. le

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Boxes were pretty beat up with many screws poking through the walls and getting caught on my items. People I dealt with were outstanding

Darlene D. le

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Le client n'a pas laissé de commentaire.

Eric S. le

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When I placed a reservation online it did not actually do anything with the credit card I put in. I sent my husband to pick up the truck and they were unable to use the credit card I placed it on hold with. I had to drive up there to pay for the truck. The girl at the desk was incredibly rude. The payment machine wouldn’t work. She had to type my credit card in 3 times, this is unacceptable. It makes you wonder “was she really typing it into your program all 3 times”. I will never use this location again.

Lisa R. le

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Le client n'a pas laissé de commentaire.

Ronald W. le

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Everything was very good , from reserving the trailer , to picking it up and returning it . The 2 people I dealt with were very good and helpful .

Kevin H. le

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Le client n'a pas laissé de commentaire.

Norman S. le

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It actually came earlier then expected which was awesome. Everything was economical and great. I loved it.

Rick B. le

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Le client n'a pas laissé de commentaire.

marshall j. le

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Greatest

Tiera S. le

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Le client n'a pas laissé de commentaire.

Leon P. le

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Le client n'a pas laissé de commentaire.

Erik B. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Le client n'a pas laissé de commentaire.

Tori B. le

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Nothing

Ma Socorro A. le

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Le client n'a pas laissé de commentaire.

Patricia D. le

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It took the clerk over 1 hour to complete the paperwork for me to rent a unit. It was an extremely long and time consuming process!! :(

Joshua L. le

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only down side was when clearing out storage, noticed mouse droppings.

Kristine W. le

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N/a

Dan S. le

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We love this place, conveniently located spacious well maintained good people. Always good service. Very happy you came to Montgomery we were one of the first customers and will be back. Fine job!

Jim S. le

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Five star approval!

Tyler S. le

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Issues closing accout. Uhaul also mis reserved a truck for me at another facility and i had to rent a separate truck and use more time to complete my move. I will never reccomend using uhaul.

Robert M. le

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Office staff was not helpful, sometimes even rude. I will select another place in the future.

Joshua L. le

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Great service and fast.

mike c. le

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Sales person very helpful and knowledgeable!!

Jason H. le

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I rented a 10' foot truck every thing was awesome return was the same.... also rented a storage locker service was great again. Enjoy your employees here friendly and knowledgeable!!!!

SCOTT S. le

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Staff at this facility were professional, cordial, and very knowledgeable about anything I asked. I was super pleased and made to feel like a valuable customer. What a pleasant experience!

jared v. le

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Great service at this location very happy with the transaction good customer service as well

Anna T. le

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It was a wonderful and easy experience! Very helpful and quick and easy process!

Juan H. le

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excellent customer service

Lisa E. le

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The whole process was smooth! Jemma was very helpful and nice!

SUSAN F. le

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Made reservations online for truck but did not have truck for me.

Mike G. le

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After a bad experience on the 800 number, the team in Montgomery took great care of me.

Jennifer K. le

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Mr Smith was very kind and accommodating!

Joshua S. le

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Very clean and friendly place. Just wish the access was more convenient. 24 hours access would be nice for people who work second or third shift. Other then that very good place to rent from

crystal s. le

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Great customer service

Sean F. le

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Jeff and company were great to work with and were very helpful when I had questions or needed help.

Gerald A. le

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The best storage facility I have ever used. Easy access, well lit and temperature controlled.

bonita t. le

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Moving is never easy and having to store your belongings is an added step. Everyone at U-Haul facility Montgomery was extremely helpful.

Kathy J. le

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facility was clean, always felt the building was secure and had access to my storage facility whenever I needed. Absolutely no problems at all.

Charlene C. le

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Professional, accomodating, reasonable...I cannot say enough great things about them! I have renter units and vehicles and supplies. Great staff.

JoAnn S. le

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Very satisfied with my entire experience.

Na Yun C. le

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200 character limit is not enough to express how infuriating my experience with U-Haul, especially people at this location, was. I’m never recommending this to anyone to save them from this atrocity.

Ricky J. le

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Will come here again

Jesus G. le

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Tanks for all

Trevor & Kara W. le

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It’s was an extremely pleasant experience from beginning to end. Thank you Jemma for making it comfortable and simple! We will be moving our other unit soon thanks to the experience.

latina b. le

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Very friendly and helpful staff. The facility was clean and well maintained. I didn’t have any trouble accessing the unit. Will definitely use them in the future for storage needs.

Rob K. le

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Very friendly service.

Charlene C. le

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Excellent so far. Excited about new storage place, no more iced covered doors and snow. Great service, getting truck today and very excited. I will keep you posted. impressed with staff, and options.

Gerald A. le

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The only thing keeping me from an excellent rating is the first experience with unloading. One bay was out of service, one was full of huge items and the third was occupied. Otherwise great..

Lawrence T. le

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I know there are a lot of people that come and go but the garage area could use sweeping a little more often.

Patrick B. le

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very nice facility

vickie b. le

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Great Place! If I ever need storage or rental truck again this will definitely chose this facility. Thank you!

Angelo Z. le

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Staff was amazing! Would rent from again.

Antoinette B. le

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Donna was great to work with, she was very accommodating.

JoAnn S. le

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This was the first time in over 30 years I needed to rent a storage room that was temperature controlled. The people were very polite and informative and the area very clean and very well lit.

Angelo Z. le

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Easy to get to, clean. Staff was amazing! Helpful, informative, and KIND! Will be moving my mom soon from NY & will use again, even though I get a discount from my employee from competitors.

connie z. le

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All good! Very friendly staff and very helpful!

Al S. le

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I am a client from Canada. I had rented a Ubox for my son in Downers Grove, Chicago. I was very pleased with the service provided from the start to finish. I would definitely recommend this facility

MARIA A. le

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Customer agent was impatient and rude.

elizabeth V. le

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thanks for a welcoming smile, and providing some useful dolly that made unloading the truck and getting things into the storage unit so much easier. I could even help with the bigger items!

Vicki H. le

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Horrible customer service, Made us wait 2 hours before they would move containers so they could be emptied, after unable to have them delivered to us, and picked up at a convenient time.

Denny E. le

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staff was very helpful.

Melissa M. le

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Very friendly and helpful staff.