Évaluations des clients U-Haul Moving & Storage of Montgomery

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Montgomery

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Eric S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Vidette H. le

Évaluation :

Make sure you have moving pads, this was the 9 only issue is they were mention 2 me about leaving them in the ubox and I never had any from Illinois. Other than that everything went very smoothly. Thanks to everyone for their assistance in my move. Ms Harmon ??

Nicholas F. le

Évaluation :

Nothing comes to mind

Kurtis O. le

Évaluation :

The equipment was great. We had no problems with the vehicle. We had rented three bags of blankets and only used one bag. So I asked to not be charged for the unused blankets. The guy who reviewed our vehicle and calculated our bill seemed to be very unhappy and annoyed that I did not have my receipt. Finally he looked up my transaction using my credit card..... but he seemed very crabby.

gregory k. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jose S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Benjamin O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eric S. le

Évaluation :

The vehicle was moved location a few days prior to rental. While our mileage was compensated, when we received the truck the fuel tank was empty. It is ridiculous that as a customer we would then have to estimate how much gas to put in the truck to return it with a quarter of a tank. If I never have to use Uhaul again, I won’t.

Rosemary B. le

Évaluation :

GOOD

Thomas A. le

Évaluation :

Le client n'a pas laissé de commentaire.

craig s. le

Évaluation :

I was super skeptical, but I have to say it was a very efficient, simplified, and transparent process. Recommend U-HAul to anyone.

Mark S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anna T. le

Évaluation :

It was a wonderful and easy experience! Very helpful and quick and easy process!

Hallie B. le

Évaluation :

I called the day before my scheduled drop off and was told that my Ubox would be dropped off first thing in the morning, but on the morning of my drop-off I called again and was told the exact opposite -- that I was the last on the list and my Ubox would be dropped off at the end of the day. More precise time windows would be much appreciated, especially given that I was also coordinating movers, which I booked through Uhaul as well.

chris k. le

Évaluation :

Absolutely simple process. Staff was amazing and accomidating! Van was immaculate . Will be booking again for sure!

Andrew B. le

Évaluation :

The guy who hooked up the trailer wasn’t the most friendly guy but I didn’t really care. He hooked it up adequately and I was on my way. However, when I came back the same gentleman was in the parking lot and I asked him where he wanted the trailer and he said “Where you picked it up.” So I drove it over expecting him to follow as there was nobody else in the parking lot. After a few minutes I decide to just start unhooking the trailer myself. I was in the parking lot for about 10 minutes and he never returned. I would expect the employees to assist in unhooking a trailer, if nothing else but to ensure it was not damaged. I’ll rent from this location again because it is close to my home, but the service was definitely subpar.

Brian G. le

Évaluation :

Very friendly and helpful location. Expanisve and easy to navigate.

Ramon M. le

Évaluation :

Uhaul's scare tactics are really good and convinced me to buy the $10 insurance. Unfortunately I still think you are stealing that $10 from me. Your per mile cost is outrageous. I will therefore take my business to your competition next time.

Amber B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Juan H. le

Évaluation :

excellent customer service

Piotr K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Timothy L. le

Évaluation :

This location saved the day for us. A different truck rental company confirmed a truck for us then didn't have it when we went to pick it up. Uhaul took care of us within a few minutes and we avoided having to reschedule the closing on our house.

Kelly D. le

Évaluation :

The gentleman that helped me was not very helpful or friendly. He was very short and abrupt. He acted like I was a huge inconvenience in his day. The man in the back cleaning was extremely helpful and friendly.

sue d. le

Évaluation :

Le client n'a pas laissé de commentaire.

Don S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael S. le

Évaluation :

Tell your people to smile

Stanley S. le

Évaluation :

Very good customer service

Joseph D. le

Évaluation :

The air conditioning doesn’t work in the truck and they forgot my mattress cover I was charged 3$ for.

Matthew C. le

Évaluation :

Just stay open longer. Then hire more people to help unhook the car tow. I had to do it all by myself.

Roger J. le

Évaluation :

Location was 35 miles from where I wanted to rent it-closest-ha ha.

Jennifer K. le

Évaluation :

Very kind and professional staff.

Kurtis W. le

Évaluation :

Have more 26’ trucks available. So when someone needs to extend their rental it’s not a problem. I also book the rental 24 hr. Then found out I couldn’t after leaving with the truck. Then I returned it and they made me pay for the rental. I will never go here again.

Christine L. le

Évaluation :

Staff is not versed in everything Uhaul. Needs more training.

Lisa E. le

Évaluation :

The whole process was smooth! Jemma was very helpful and nice!

David R. le

Évaluation :

The process was so easy and convenient

Steven S. le

Évaluation :

The guy that helped get the trailer hooked up was awesome. Thanks a lot.

Thomas A. le

Évaluation :

This was a very frustrating experience. In February (when we loaded) the truck broke down and the pods sat in my driveway for 2 weeks before they could pick them up (in sub-zero weather). When I asked to get them delivered back the truck was broken (again) and I could not be given a date for drop off (we ran very close to the time of my closing). Ultimately the mgr did get me on the list, but it required several calls and I had to keep helpers on daily standby not knowing WHEN they would arrive.... Very frustrating experience.

Sonja S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ryan S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Timothy Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sarah A. le

Évaluation :

Le client n'a pas laissé de commentaire.

doreen s. le

Évaluation :

Pick up and drop off got somewhat messed up but it was worked out.

Michael L. le

Évaluation :

We had 2 new cubes that were wrapped in plastic and there were no pads inside. Luckily we were able to pack the cubes without the missing pads. Was disappointed that we had to load the cubes on trailers instead of them dropped off in the driveway.

roland s. le

Évaluation :

Smile ??

Joshua G. le

Évaluation :

Teach your customer service the correct information. I was told the box would be weighed and was never weighed. I was told the box would be there one day and it didn’t show up until 4 days after that. I have talked to several people and no one seems to care. I would never use this service again. Most mismanaged operation I have ever dealt with. Still waiting for a phone call from the company to settle the problems I endured.

Ella H. le

Évaluation :

Everything you have done was great keep doing what you do. Thank you.

larry k. le

Évaluation :

Le client n'a pas laissé de commentaire.

Neil R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Todd N. le

Évaluation :

Everything was great. Recommend checking out your truck inside not with the mobile check out.

Federico R. le

Évaluation :

Truck said oil service due. They charged us for 75 miles and we did not travel that many miles

Michael G. le

Évaluation :

Le client n'a pas laissé de commentaire.

RON C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Todd G. le

Évaluation :

Le client n'a pas laissé de commentaire.

john b. le

Évaluation :

Great customer service

robert w. le

Évaluation :

Have the correct size truck at the location promised instead of notifying me the morning of my big move!

Sam C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Philip G. le

Évaluation :

Le client n'a pas laissé de commentaire.

jason a. le

Évaluation :

First off Uhaul contacted me 2 days before and said your 26ft truck is no longer available and offered me a 20ft truck which I accepted. They offered me extra miles and an extra day. I turned the truck in, they proceeded to charge me for these extra miles I went over and also for the gas which was at 5/8 full but they claim was under. An extra $54 charge. First, you short me on the length of the truck which costed me more time to move (more trips needed) and want to charge me for what I was told would be gifted to me since they screwed up. Uhaul I have advice for you. Don’t “guarantee” your reservation on a truck if your not actually “guaranteed” any such thing. Hope this helps the next person that wants a “guaranteed” Uhaul truck with sub par customer service. Sincerely, an idiot that trusted Uhaul.

Amanda B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anthony B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Todd G. le

Évaluation :

Le client n'a pas laissé de commentaire.

RHONDA A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nora S. le

Évaluation :

Answer the telephone.

Jacob S. le

Évaluation :

The equipment pick up was split up between this location and the location in West Chicago on Douglas Road. The location in Montgomery was excellent and well maintained. The truck, appliance dolly, and furniture pads were in excellent condition. There were no problems with this location. The location in West Chicago was hard to find, hard to get in, and the equipment was rusty and poorly maintained. We picked up the tow dolly from this location. For those reasons, I would rate this location as poor. In addition, there were other Uhauls much closer to my then home and the whole splitting up of my reservation was inconvenient to deal with.For these reasons, I have decided to rate this whole experience with the pick up as below average. In addition, throughout the trip on the way to our new home in Dallas, my wife and I had to constantly pull over so that we could adjust and tighten the straps on the tow dolly as they were constantly coming loose.. I will never use a Uhaul tow dolly ever again and will tell everyone I know how rusted and dangerous these pieces of equipment are.

Ken M. le

Évaluation :

Everyone was Friendly and Professional. I will Definitely be coming back....

guang c. le

Évaluation :

Le client n'a pas laissé de commentaire.

Wesley H. le

Évaluation :

Le client n'a pas laissé de commentaire.

gaberiel w. le

Évaluation :

The only thing I would change is that we did not need to furniture pads and really did not have the room to pack them in our Ubox but we were told we would be charged if we did not return them after the use of the box. It would have been nice to have left them behind and had that removed from our billing as we ended up having to leave things behind due to needed room for the furniture pads.

Zach P. le

Évaluation :

Find a better way of keeping track of equipment. Firstly I had to drive completely out of my way from where I requested the trailer. Then when the trailer I HAD to have supposedly "wasn't there" even though there were 4-5 others and it was actually there the entire time. The guy Chris needs an attitude adjustment. Was just a constant asshole to me as soon as I walked in the door and to other customers as well. I tried being nice in return but was extremely difficult. However I forgot his name but the other person who helped me out was actually very helpful, apologetic, and sincere when admitting he was the new guy. Was willing to help everyone as much as possible and put his nose to the grindstone. Trailer wise the quality was decent. I'd say replace the straps and ratchet and look into the brakes since they weren't the greatest. Lastly I will not be returning to get my deposit back thanks to one person's shitty customer service

ED R. le

Évaluation :

The 26’ ft truck we rented looked on the outside, but mechanically was horrible. Didn’t want to stay in it’s lane empty and was worse when full. The rear suspension was completely shot. At one point while I hit an unavoidable bump in the road and the back of the truck jump and shifted to the right while full with our furniture. Also, during our travels while the truck was loaded, we noticed the transmission was shifting from 2nd to 3rd thus keeping motors RPM’s up,and

Heather h. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donald P. le

Évaluation :

The only problem with this location where I picked up the car carrier was that they were not insured to load the car onto it and strap it down. I had to drive the vehicle onto it and crawl on the ground under the car carrier and hook up all the straps and safety changes.

Elizabeth B. le

Évaluation :

Le client n'a pas laissé de commentaire.

TAMMY L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edith M. le

Évaluation :

Le client n'a pas laissé de commentaire.

gheorghe b. le

Évaluation :

Very easy and price affordable

Robert B. le

Évaluation :

Le client n'a pas laissé de commentaire.

tonya s. le

Évaluation :

I rented a truck and tow dolly. I was contacted the day before I was to pick up the truck and dolly to tell me the truck was in Montgomery, IL (which is where I lived) however, I WAS TO DRIVE TO ROCHELLE, IL, which was 80 miles round trip, to pick up the dolly. This was inconvenient to me because this delayed our loading of the truck by 2hrs let alone gas. I made this reservation 3 weeks before I was to pick up the truck/ dolly. There was no reason the dolly and the truck couldn't be at the very minimum be in the same city. I even WENT in person to speak to the uhaul location that I was picking the truck up from and they told me they couldn't help me whatsoever. I may not ever rent from uhaul again because of this experience.

Celoie M. le

Évaluation :

Faster service.

SUSAN F. le

Évaluation :

Made reservations online for truck but did not have truck for me.

Mike G. le

Évaluation :

After a bad experience on the 800 number, the team in Montgomery took great care of me.

Jake T. le

Évaluation :

Came to drop off even at the location that I wasn’t supposed to drop off at. I just brought it to the closest location and she helped me and ensured everything was fine for the drop off.. I plan on renting here in the next week!

Darrell D. le

Évaluation :

My certificate for 10.00 was not entered into the system when checking out and unfortunately the computers were down at the time. When I got home I received the receipt via email and when I called I was on hold for 10 minutes...ugh.

victor h. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer K. le

Évaluation :

Mr Smith was very kind and accommodating!

Claudia A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dana G. le

Évaluation :

Your truck was leaking and it went up my items in my boxes. And destroyed new items in boxes and got my mattress wet although we had plastic on it. I need someone from corporate to call me ASAP

Gilberto H. le

Évaluation :

Great staff

Khandi L. le

Évaluation :

You are charging me 57.66 and no one can tell me why. The guy at the store on the line sounded like he didn’t give a damn. Now I have to call my bank to not honor that payment. I asked for the corporate number and the guy gave me the U Hall number and said they just send the calls to customer service. I would not recommend this location. Also the girl took a picture of my Drivers license on her phone. Now I’m worried about identity theft.

John O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steve V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edgar A. le

Évaluation :

Le client n'a pas laissé de commentaire.

josh k. le

Évaluation :

Le client n'a pas laissé de commentaire.

Keyona C. le

Évaluation :

Service was excellent. U-Haul is normally packed on Saturday mornings but my process was fast once I reached the counter. The return was different, simple, and fast. I normally use Budget but if U-Haul price beats Budget, I will return to this location.

Jan D. le

Évaluation :

The service was excellent. I was treated with courtest & respect. I was in & out in a timely manner. The truck was in perfect running condition & was spotless. Turning the truck in after I was finished was a breeze! U-Haul will definitely be my go-to choice when I need to rent again!

Ethan K. le

Évaluation :

Le client n'a pas laissé de commentaire.

juan g. le

Évaluation :

Charged me for fuel that I didn’t use. Lady said it was 7/8 of a tank but was actually 3/4 and that’s how I returned it. Charged me almost $20 for less than 1/8th of a tank that I didn’t use. Called the place and the lady was very rude saying that I signed and there’s nothing she can do with a “not so friendly” tone. Will not be using services at this location

Sony V. le

Évaluation :

They did a great job requested a trailer they had it there when I arrived

ricardo c. le

Évaluation :

Excelente

Igor L. le

Évaluation :

Local delivery for U-box containers could be better.

Jayme L. le

Évaluation :

There are some issues due to wifi unavailable for self drop. However, the team was curteous, responsive and understanding. They handle the challenge very well!! I would go through them again.

vincent f. le

Évaluation :

Thank you for the easy return.

Edward W. le

Évaluation :

Service was great

Derek F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Austin G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brian D. le

Évaluation :

The Montgomery people were great! The problem I had was with the reservation process. I told the guy I needed a ramp but the truck I got didn’t have one and there were none available.

Keith P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carrie J. le

Évaluation :

It was fast and easy

Aaron W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Claire H. le

Évaluation :

Le client n'a pas laissé de commentaire.

james r. le

Évaluation :

I would recommend if it was close to where they were needing it.

linda a. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cindy K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Judy B. le

Évaluation :

Very happy with uhaul, would recommend to any one moving.

Nicole B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sherrill B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carol H. le

Évaluation :

The employees were not professional

Joevon B. le

Évaluation :

Le client n'a pas laissé de commentaire.

david r. le

Évaluation :

I thought everything went perfect. The lady that took our order was nice and the young man that was there first thing in the morning when I picked up the truck was super polite and I liked the emailed receipt to finish my visit.

Jeff M. le

Évaluation :

Thank you guys, second time renting from here and great service both times.

james s. le

Évaluation :

The appliance dollies are lousy, the straps and crank slip too easily. I used my own ratcheting load straps instead.

Greg M. le

Évaluation :

Le client n'a pas laissé de commentaire.

CARL F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joshua S. le

Évaluation :

Very clean and friendly place. Just wish the access was more convenient. 24 hours access would be nice for people who work second or third shift. Other then that very good place to rent from

Deanna H. le

Évaluation :

Do not switch the name and card the rental is under. I listed my card for the payment and had my cousin as a driver. When she picked up the uhaul, everything except the phone number and email was switched to her name.

jeffrey h. le

Évaluation :

Le client n'a pas laissé de commentaire.

carol c. le

Évaluation :

I went in person to the store a month ago to reserve a truck and when I called a few days before moving they did not have my reservation. Had to wait 15 mins to get truck--only 2 people working on a Sat morning--people are waiting and one of the 2 people working is sitting in her car in the parking lot.--Clerk helping me had the personality of a wet noodle--no people skills.

Valentin C. le

Évaluation :

Excellent service.

crystal s. le

Évaluation :

Great customer service

Mark R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carl J V. le

Évaluation :

Le client n'a pas laissé de commentaire.

GREG V. le

Évaluation :

Le client n'a pas laissé de commentaire.

GRAHAM J. le

Évaluation :

Nothing at this time

Nicole B. le

Évaluation :

Le client n'a pas laissé de commentaire.

rich b. le

Évaluation :

Le client n'a pas laissé de commentaire.

Darick D. le

Évaluation :

Le client n'a pas laissé de commentaire.

James P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Quentin R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edward K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gregory B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sonny V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sean F. le

Évaluation :

Jeff and company were great to work with and were very helpful when I had questions or needed help.

Mark S. le

Évaluation :

Excellent

Brock B. le

Évaluation :

lower the prices the customer service was excellent

Jason N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Angel G. le

Évaluation :

Had light problems all the trip light would flicker on and off constantly... found a smashed wire in the trailer. Not good (driving at night) other than that all was fine great cutomer service!

Douglas S. le

Évaluation :

Le client n'a pas laissé de commentaire.

PETER B. le

Évaluation :

The new system involving photos of the truck which show existing damage is worthless. The system: the customer is sent photos on a phone to look at and then compare to the actual truck to see if all damage is accounted for. Image this: the customer is outside on a sunny day trying to look at photos on the phone - not even close to easy. And the photos are not high enough resolution to capture the actual damage. For example: scratches on the truck do not even show up because the photos are not high enough resolution. Frustrating system!!

David J. le

Évaluation :

The van I rented smelled like a pig farm. While the van ‘appeared’ to have a full tank of gas at start up when I got it, as soon as I left the parking lot the needle dropped which means it wasn’t really full. Won’t be back.

Daesha R. le

Évaluation :

Nothing and the manager was great and he was really helpful!

Sarah A. le

Évaluation :

Half of my stuff broke and not delivered

Gerald A. le

Évaluation :

The best storage facility I have ever used. Easy access, well lit and temperature controlled.

Joseph W. le

Évaluation :

Le client n'a pas laissé de commentaire.

bonita t. le

Évaluation :

Moving is never easy and having to store your belongings is an added step. Everyone at U-Haul facility Montgomery was extremely helpful.

Kathy J. le

Évaluation :

facility was clean, always felt the building was secure and had access to my storage facility whenever I needed. Absolutely no problems at all.

Charlene C. le

Évaluation :

Professional, accomodating, reasonable...I cannot say enough great things about them! I have renter units and vehicles and supplies. Great staff.

JoAnn S. le

Évaluation :

Very satisfied with my entire experience.

Na Yun C. le

Évaluation :

200 character limit is not enough to express how infuriating my experience with U-Haul, especially people at this location, was. I’m never recommending this to anyone to save them from this atrocity.

Ricky J. le

Évaluation :

Will come here again

Jesus G. le

Évaluation :

Tanks for all

Trevor & Kara W. le

Évaluation :

It’s was an extremely pleasant experience from beginning to end. Thank you Jemma for making it comfortable and simple! We will be moving our other unit soon thanks to the experience.

latina b. le

Évaluation :

Very friendly and helpful staff. The facility was clean and well maintained. I didn’t have any trouble accessing the unit. Will definitely use them in the future for storage needs.

Rob K. le

Évaluation :

Very friendly service.

Charlene C. le

Évaluation :

Excellent so far. Excited about new storage place, no more iced covered doors and snow. Great service, getting truck today and very excited. I will keep you posted. impressed with staff, and options.

Gerald A. le

Évaluation :

The only thing keeping me from an excellent rating is the first experience with unloading. One bay was out of service, one was full of huge items and the third was occupied. Otherwise great..

Lawrence T. le

Évaluation :

I know there are a lot of people that come and go but the garage area could use sweeping a little more often.

Patrick B. le

Évaluation :

very nice facility

vickie b. le

Évaluation :

Great Place! If I ever need storage or rental truck again this will definitely chose this facility. Thank you!

Angelo Z. le

Évaluation :

Staff was amazing! Would rent from again.

Antoinette B. le

Évaluation :

Donna was great to work with, she was very accommodating.

JoAnn S. le

Évaluation :

This was the first time in over 30 years I needed to rent a storage room that was temperature controlled. The people were very polite and informative and the area very clean and very well lit.

Angelo Z. le

Évaluation :

Easy to get to, clean. Staff was amazing! Helpful, informative, and KIND! Will be moving my mom soon from NY & will use again, even though I get a discount from my employee from competitors.

connie z. le

Évaluation :

All good! Very friendly staff and very helpful!

Al S. le

Évaluation :

I am a client from Canada. I had rented a Ubox for my son in Downers Grove, Chicago. I was very pleased with the service provided from the start to finish. I would definitely recommend this facility

MARIA A. le

Évaluation :

Customer agent was impatient and rude.

elizabeth V. le

Évaluation :

thanks for a welcoming smile, and providing some useful dolly that made unloading the truck and getting things into the storage unit so much easier. I could even help with the bigger items!

Vicki H. le

Évaluation :

Horrible customer service, Made us wait 2 hours before they would move containers so they could be emptied, after unable to have them delivered to us, and picked up at a convenient time.

Denny E. le

Évaluation :

staff was very helpful.

Melissa M. le

Évaluation :

Very friendly and helpful staff.