Customer Reviews for U-Haul Moving & Storage of Montgomery

2 331 évaluations

1900 Douglas Rd   Montgomery, IL 60538
(NE corner of Douglas Rd and Route 30)

(630) 962-5012

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(630) 962-5012

1900 Douglas Rd
Montgomery, IL 60538
(NE corner of Douglas Rd and Route 30)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

The Montgomery Illinois store is awesome. Employees were great and the van I rented was well worth the money.

Thomas B. 
Évaluation :
2

Not sure if fuel was noted for the rebate.

tiffany Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Twaneek B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn E. 
Évaluation :
5

Employees always friendly and answered all questions.

Jeff S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALIREZA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Lite clean of trailer (sweep) Appreciate uhaul products and services 👍

Brock B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
5

Hire more people like " Bailey " , he answered all my questions over the phone and provided the absolute best service I have ever received at any Uhaul location thus far .

Brett C. 
Évaluation :
5

There were far too many pads in my pod. It took up 1/4 of the space. I took a photo, I wish I could attach. I think there were 10 packages of blankets.

LORIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALIREZA A. 
Évaluation :
5

It's a U-Haul location, so like how good can it be? But wow, the dudes were great and really made the process easy. Would highly recommend.

Ryan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth P. 
Évaluation :
5

The person at the counter who helped me was helpful, funny and knowledgeable. First time here was able to be in and out with my rental in 10 minutes. Give the counter person who helped me a raise he went far and beyond to make sure I was good before driving off.

samuel B. 
Évaluation :
5

There were factors beyond your control (like weather) that caused some delays in pickup, and the items were supposed to be shipped to Hoffman Estates, IL, but somehow were stored in Montgomery, IL instead. The wrong boxes were accidentally delivered (they were empty), but in the end everything worked out great. The pick up and delivery teams were all excellent and proficient in their work. No items were damaged in transport. We would consider using U-Haul U-Boxes again. Thank you for your help with our move!!!

Barry ArmidaBec M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEILA J. 
Évaluation :
1

I returned my van rental with more gas than I started off with and they charged me 43.99. I called the Montgomery IL location no answer. I call the corporate number and she stated that someone will call me back later. They basically stole 43,99 and won't refund the money!!!!!! Someone needs to help with this issue.

LATASHA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mildrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

D'Shaan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Araceli M. 
Évaluation :
2

Your policies, your trucks, the way you provide information.

Marius R. 
Évaluation :
5

Great service

James H. 
Évaluation :
1

Absolutely awful service. It was as if she was annoyed a customer walked in

Joel T. 
Évaluation :
5

Awesome service and equipment thanks

James H. 
Évaluation :
5

I was very happy with the service from u haul..

Al K. 
Évaluation :
3

Customer service. When I drop off the truck I was asked where I parked it I told them where I picked it up from the guy who was sitting down not the one that helped me said oh so you parked it in the wrong spot being rude. The guy who helped me was fine but did not tell me where to park the truck when I picked it up so I put it back where I picked it from. I won't be using this location again due to his rude comment.

AMANDA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trenton H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE M. 
Évaluation :
4

Truck seemed unsteady and incredibly bouncy while driving. Staff is always quick to get you in and out, which always helps

Maria A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON B. 
Évaluation :
1

I felt that I was ripped off. I paid for 10 miles and it says I used 25 miles. I put In $6 of gas. When I called they said I uses 25 miles. I was charged an extra $56. When I asked to speak to a manager I waited over 20 minutes on hold and a manager never got on and the csr was cold and insensitive. I was treated unfairly. I have been a good and loyal customer. I am disappointed.

Abdul R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leivin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Radovan J. 
Évaluation :
5

Had a great experience. Staff was attentive to my concerns and made sure my questions were answered to my satisfaction.

Ken H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELA A. 
Évaluation :
5

Great job thanks

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aimee J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esteban G. 
Évaluation :
1

They charge me for fuel even when i pump gas a cross the street

Miguel Angel C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gilda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy H. 
Évaluation :
4

The cargo bag was leaking water and destroyed some of my boxes

Nick L. 
Évaluation :
5

Check the washer fluid and wipers . Washer fluid ran out and wipers were worn and barely kept the windshield clear

Paulette G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reed K. 
Évaluation :
5

La persona que nos atendió nos dio detalles , alternativas y soluciones . Realmente una agradable experiencia.

yanary l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY M. 
Évaluation :
1

My overall experience was terrible and I would never use or recommend uhaul again. I was initially charged for first month storage after being given the first month promotion. I was charged early before a full month of storage and customer service was terrible when attempting to correct these mistakes made by uhaul. I would ask to speak to mashers and spoke to a general manager at some point and the responses were very abrasive and aggressive and not customer service oriented. Knowing people are moving and how stressful this can be, uhual and it's customer service made this experience worse. I will be reaching out to corporate and filing a complaint.

eric S. 
Évaluation :
4

Garage door one hasn’t been working properly in some time is the only small issue.

Jenelle B.  |  Expérience générale 
Évaluation :
5

Great and friendly customer service you guys are doing it right keep it up. I do appreciate it..

MILTON C. 
Évaluation :
5

Awesome job by the guys working today always take care of me.

ANGEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon C.  |  Expérience générale 
Évaluation :
5

Great hours and friendly staff

James B. 
Évaluation :
4

Have equipment ready for pickup at designated time.

DAVE T. 
Évaluation :
1

My first time having a storage unit & it was a terrible experience. First they put a $ as my street address… then not communicating with me on what would happen by this X date if I couldn't make a payment or fix my situation so I lost everything I know my social security # was in my unit & they're saying it belongs to whomever the auction buyer was like that's PERSONAL IDENTIFICATION INFORMATION in which I have to lock now due to this incident. Should communicate a lot more during signing up.

Jazmin R.  |  Expérience générale 
Évaluation :
3

Better communication between warehouses and what is available

Bruce D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nolan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Haley S. 
Évaluation :
5

Excellent facility

Gary C. 
Évaluation :
4

My unit was dirty when I opened the door, including an oily liquid on the floor in several places. I called the number on the contract and the attendant came right away to mop it, but my expectation was it would be clean. Other than that, it was a great experience.

Lori B.  |  Premières impressions 
Évaluation :
1

The customer service That I received was disgusting.

Jose R C. 
Évaluation :
3

I rented a small truck for a few hours, and was charged $64.00. I only added $14 of insurance coverage and I filled it back to half tank mark like I was instructed to do to avoid extra charges. How does a $19,99 a day truck cost $64? No Mooney was refunded to my card as of yet.

Linda C. 
Évaluation :
1

Trailer was dirty, no one came out to inspect the vehicle with me. They said just take a picture of the odometer to cover myself for gas and match receipt. Again when I returned the item no one came and walked out with me to verify and I made sure to take a picture of the odometer to verify I added back gas. They charged my 7 for the dolly which I never used and 50 for cleaning. None of which after I called they could verify that it broken or dirty when I asked for pictures. Lesson learned I'll take extra picture's next time and send via email to customer service tea,. Horrible experience out of the many time's i've used UHUAL.

Alexander M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Errol G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann S.  |  Expérience générale 
Évaluation :
5

Staff so helpful and pleasant

NANCY F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLOTTE L. 
Évaluation :
2

First off the truck I rented was off by 1 mile and the fuel reading was also off ftom the paperwork I received when checked out. I did take a picture of it before I left the facility. I should of went back inside and brought it to their attention but I figured I would mention it when returning. Get to ny location with the truck and the front floor of the box truck is very wet inside. I use the truck and take it back and when returning it back at location, I mention to the guy who checked me in outside that the fuel gauge was off from my paperwork and I refilled the fuel where it was when I got the truck. He stated to me not to worry about it. I also mentioned to him about the wet floor. So I also take a picture of the fuel and mileage when I return the truck with the gauge where it was when I checked it out. So later I get my receipt emailed to me showing they added two more gallons of gas and billed me for it. It wasn't the fact that the fuel charge is going to break me, but next time I will make sure the attendant walks out with me to confirm mileage and fuel when checking out and/ or in. I still have both photos of mileage/ fuel reading priot to leaving U-haul location and when I returned if they would want to see to correct the fuel issue. I will see if I get any response from anybody about this. Merci.

DONALD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander M. 
Évaluation :
4

truck not cleaned out. The door on back was frozen shut.

MARTIN L. 
Évaluation :
5

Location and the people are great. My only complaint is corporate call to change my location from my location of choice to Montgomery Il. My choice on Yorkville was three blocks away from location I was working at. I was told the van I wanted was not there but not true extra miles and extra time. Merci

JERRY S. 
Évaluation :
3

Truck broke down as we arrived at our pick-up location. Took 2+ hours to repair. Wasted a lot of our day sitting around not accomplishing our objective. Repair service indicated our problem was a common one with U-Haul.

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
5

Staff was kind, courteous, and helpful. Much appreciated.

MICHAEL C. 
Évaluation :
5

Fast in and out - good experience

BRAD M. 
Évaluation :
5

Very reliable and affordable for the unit that’s being rented

WILLIE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L.  |  Expérience générale 
Évaluation :
5

I told the official who received the truck that I had paid $30 for gas, plus insurance and rent. He told me that he would return the 30 us to my card as well as $10+ For terrible experience and truck

Constanza G. 
Évaluation :
5

Completely Satisfied on promptness, knowledge and courtesy. Found my new moving company!!

GEORGE V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
4

They put my address as Montgomery Alabama not Montgomery Illinois. The vans are always dirty they never dust off the snow. And they do not clean the vehicles those vehicles need to be cleaned when you give them to someone

VICTORIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

Everyone at this Montgomery location is always so friendly and accommodating…there is a uHaul closer to my house but I'll always come here because their service is absolutely EXCEPTIONAL!!!

RICARDO D. 
Évaluation :
1

You could not yell and scream at us for not returning the truck the next morning when it broke down and almost froze my husband while he had to wait for u-haul roadside assistance to tow it. An apology for a truck that broke down would have been nice instead of being yelled at. Not our fault the system wasn't updated to show that the truck broke down and was towed. Customer service leaves MUCH to be desired.

DAVID L. 
Évaluation :
3

Floor was dirty in cab had small rocks and plastic wrapper on the floor.

DOUGLAS S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KRISTY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dheeraj S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLEN J. 
Évaluation :
5

Chris and his crew were great. In and out quick ! Great location and great people to work with.

VINCENT B. 
Évaluation :
5

Always a great experience! Team here is wonderful

SHAWANA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M.  |  Expérience générale 
Évaluation :
3

Very dirty had to stop and clean every window outside low visibility even after all the grime was cleaned outside, dim lights very low beam had to drive with bright lights on.Inside windows were also dirty very dirty I found the experience very dangerous.

JAVIER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN J. 
Évaluation :
2

I ordered an ‘online' pickup. When I arrived, I was told they don't offer ‘online pickup' at their store. That's fine, but the woman was really rude. Not one ounce of kindness of human decency. I pre-ordered an appliance dolly, which was not ready when I arrived. I had to ask about it, bc they had no idea. The other man in the store went to get the dolly, was yelling back up to the service desk a bunch of numbers (assuming an inventory number) and the woman asked me what numbers he yelled. When I replied that I wasn't paying attention to the numbers (it's not my job) the woman was upset with me bc I couldn't recount the screaming of random numbers. The woman also kept trying to get me to rent the truck longer, telling me to bring it back after hours. I was only needing the truck to pick up an appliance, I didn't need it but the few hours I indicated on my order. The dolly I was given, was just left outside the front door for me to load myself. That's fine…but the wheels don't even work. That dolly needs to be decommissioned immediately. It made moving a refrigerator that much harder. Overall. A really poor experience. I doubt anyone will actually ever read this…nor respond to these concerns, but by chance someone does read this far, thank you for listening.

GREGORY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GASPAR A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nicole Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bernardo m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Niel H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J.  |  Premières impressions 
Évaluation :
5

Thank you so much for all of your assistance, whenever needed, during our use of two different storage units. Your staff goes out of their way to make the rental of storage units affordable and easy. The entire facility is clean, well lit, and has been very convenient. Many thanks!

charaine l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin D.  |  Expérience générale 
Évaluation :
4

Had a little problem getting into the garage but overall I can’t complain.

Veronica C.  |  Premières impressions 
Évaluation :
5

I have used several different storage facilities and this location by far is the best. If I hadn't moved out of the area I would still gladly be a customer.

Dan F.  |  Expérience générale 
Évaluation :
5

Everyone was so nice! Information was simple and fast :)

Latoya C.  |  Premières impressions 
Évaluation :
5

Very clean and secure storage facility, with very helpful staff!

Aurelia S.  |  Expérience générale 
Évaluation :
5

Great facilities with multiple services. Clean and safe

Jimmy s.  |  Expérience générale 
Évaluation :
5

The person who helped me was very nice and helpful.

lorie t.  |  Premières impressions 
Évaluation :
5

We rented a couple of storage units and everything was great!

rt b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHILOH P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric t.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

oscar f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra B.  |  Expérience générale 
Évaluation :
2

Multiple times I came to load my jeep and the amount of debris and garage the cluttered the floor was ridiculous. 2 flat tires later I not only over paid for a unit but had to replace my tires because of your dirty facility. Within the first 30 days I chose to rent a unit the price went up 15 dollars a month.. way to rob people. Also every time I had to interact with the desk staff there wasn't a mask to be seen. It was like COVID didn't exist to those people who were by the way some of the most unsanitary individuals I have had to interact with.

Liz D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gun G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kimberly J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher S.  |  Expérience générale 
Évaluation :
5

Used their trucks twice and rented a storage unit at the Montgomery IL location. All transactions were professional, efficient and seamless. All employees I interfaced with were helpful and knowledgeable. Trucks were in good condition. I would highly recommend this facility.

LORI B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Y.  |  Expérience générale 
Évaluation :
3

Billing was sent to my ex wife's house and your company doesn't know how her information got on my account we've been divorced for 9 years she was gonna get her attorney to investigate how that happened she said i used her address and i didn't your company did will be in touch soon about this matter

lorraina m.  |  Expérience générale 
Évaluation :
5

I had a great experience with this storage facility

ANNIE g.  |  Expérience générale 
Évaluation :
5

Excellent facility, very pleased with both the facility and the services.

Valerie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie M.  |  Expérience générale 
Évaluation :
5

Oh h she aff it as always friendly and helpful. I was never concerned about safety.3

Kathy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy g.  |  Expérience générale 
Évaluation :
5

Nice and clean associate helped me from start to finish over the phone knew her job and very patient with me

JAMES E.  |  Premières impressions 
Évaluation :
5

Facility was clean and convenient. Well lit, and I felt safe unloading my truck. Would highly recommend this facility to everyone. Staff was very helpful and considerate.

LORI B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlyn W.  |  Online Move In 
Évaluation :
5

I would definitely recommend your facility to my friends.

Sandra G.  |  Premières impressions 
Évaluation :
5

one of the best kept secretes of the area.. keep up the great work

James C.  |  Expérience générale 
Évaluation :
5

Staff was friendly and very professional.

sharon j.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steve y.  |  Premières impressions 
Évaluation :
4

I am a local crafter and needed my items to stay cool and was recommended the inside storage. It was perfect and clean. I was very pleased.

Evelyn S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon Z.  |  Online Move In 
Évaluation :
3

When your trying to take things out of your storage or if your looking for something the lights dont stay on for a good period of time. You have to keep coming out of your unit and stand there till the lights come back on. I had to do that several times till i was done. Kind of a pain.

Amanda B.  |  Expérience générale 
Évaluation :
5

Great experiences,conveniently located . We were very satisfied and will definitely recommend it to our friends and family. Thanks again for your service and guidance.

Jose T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amy l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasha R.  |  Premières impressions 
Évaluation :
4

Out of the 3 doors there to unload, one seemed to be always broken.

Brian G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shantall H.  |  Premières impressions 
Évaluation :
4

Garage doors need to be repaired ASAP

Mike H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosa b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS B.  |  Premières impressions 
Évaluation :
5

Everyone was so helpful and good to me. I've already been telling people about Uhaul. I will come back if I need to. Thank you for all the wonderful and excellent service w/Jeff, Laura, Rosie, Ethan, Chris, and everyone else involved! You all have truly blessed me and I am grateful! Sincerely, Kathi Turner

kathi t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seneca J.  |  Expérience générale 
Évaluation :
5

Thank you all

GARY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nick p.  |  Expérience générale 
Évaluation :
1

I am not moving so somebody is using my name. I live in Springfield il. So somebody is using my name falsely.

Angela A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seneca J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID Z.  |  Expérience générale 
Évaluation :
5

I will definitely recommend it to friends and family. Is conveniently located and very clean.

Jose T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORIE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH D.  |  Expérience générale 
Évaluation :
5

The staff were terrific and the move in was smooth. I would definitely recommend this Uhaul in Montgomery, IL

Sally R W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sophie H.  |  Online Move In 
Évaluation :
4

The service is good

BERNADETTE P.  |  Premières impressions 
Évaluation :
3

I rented the unit for almost 3 years. Due to Covid-19, we lost an income. Although we made a few late payments, as food and utilities came first, payments were always made. A female made several calls to press us for a payment not made by the due date. She was disrespectful on the phone. Chris was somewhat helpful regarding late payments and penalties, we were still charged a "lean" charge. Every month was paid in full. As mortgage companies and landlords were required by the government to stop penalties for late payments and evictions haulted, U-haul should have taken notes out of that book.

brian c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marla K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arcela A.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colette L.  |  Online Move In 
Évaluation :
5

When I checked in and was getting all my paperwork done , I accidentally left my wallet on the counter and left , my husband was unloading things into our storage unit and a staff member came out and asked if he was with me and returned my wallet to him !

Tina S.  |  Premières impressions 
Évaluation :
5

I will use this facility and reccomend to anyone. The bathrooms are UNBELIEVABLE clean and very nice. Merci.

ANDREW C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammi s.  |  Expérience générale 
Évaluation :
3

My reservations were completely lost and no one seemed to care, we had to get more storage units to cover what was not reserved and are now paying more, we were overcharged for the truck rental, and again no one seems to care.

Jimmy s.  |  Premières impressions 
Évaluation :
5

Exceeded expectations but the 2nd employee I met argued with me about a 10x5. He said they didn't exist. I told him I was told that, he scoffed, and after I pointed out person who told me he asked. Didn't apologize for being a jerk just said he never knew. Still don't believe him there were non available.

sam h.  |  Premières impressions 
Évaluation :
5

Easy access clean and staff very helpful

Donald Z.  |  Online Move In 
Évaluation :
5

Chris and Jeff and the entire crew treated me great from day one. I would still be there except I am moving to Tennessee. This crew is helping with the rentals and supplies for the move.

herschel l.  |  Expérience générale 
Évaluation :
5

The contactless reservation and move in process was a breeze and smooth, definitely 5 stars for that. The facility was great and clean and the staff were very helpful. The only downside was the price as they were 10 % higher than competitors in the area. I suppose you could look at it as a positive being Uhaul had spaces to rent compared to their competitors.

Christopher C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H.  |  Expérience générale 
Évaluation :
5

Very clean and easily accessible unit. I was never uncomfortable going into this facility. Well monitored, even after hours. Excellent staff. ALWAYS professional and courteous. I would highly recommend -- reasonable pricing as well.

christine l.  |  Expérience générale 
Évaluation :
5

The gentleman who enrolled us was very knowledgeable and clear, walking us through every step. The fact that we got the first month free was icing on the cake. we are very pleased with the experience and you folks should be very proud of your training and the people who are staffing your locations.

lance s.  |  Premières impressions 
Évaluation :
5

Merci.

Jessica R.  |  Premières impressions 
Évaluation :
2

When I changed my phon3 number I didn't give it to them. They would call me everyday at least 3 times, even after I told them the first time when I was going to pay. Very harrasing.

KIM J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim D.  |  Premières impressions 
Évaluation :
5

Excellent customer focus every time.. Never any issues and staff is always responsive and courteous. This location is over 45 mins from me but the experience and no hassle makes it worth the distance.

Sharice B.  |  Expérience générale 
Évaluation :
4

My only situation is the lack of wearing masks as required. There is even a notice on the door upon entering saying that masks are required upon entering. We wore ours why does some of the staff believe that they don't have to wear theirs.

Laura L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james s.  |  Premières impressions 
Évaluation :
5

The Montgomery crew is extremely laid back and helpful with the customers during what is not the easiest of times

chris l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathi t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jon f.  |  Premières impressions 
Évaluation :
5

Very professional and nice staff Very clean facility

christine l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erwin B.  |  Expérience générale 
Évaluation :
5

The people were very in help me to select how much space I really need without rush me. Thank to all. Andrew Capigatti

Andrew C.  |  Premières impressions 
Évaluation :
5

Chris was professional and helpful in my transition to an additional storage unit and relative to renting a truck. I have been with U-Haul for a few years and the service is consistently excellent. Thank you. Lynn W.

lynn w.  |  Expérience générale 
Évaluation :
5

Jeff w2as awesome! Easy to work with and he helped me in a time of need! I hope everyone is as great to work with as him there!

Steven Z.  |  Premières impressions 
Évaluation :
5

Buying a new house and needed storage to get ready to sell. The Staff was super helpful and the whole move was made a little easier because of our uhaul experience. Renting the trucks and units was so nice. Differently recommending to friends.

John K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie L.  |  Expérience générale 
Évaluation :
5

The initial details were explained well. When I made my decision, everything else went smoothly.

William W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mel D.  |  Expérience générale 
Évaluation :
5

Even though over all I had a great experience and has recommended your location. I think the staff could be a little more courteous by acknowledging you when you walk into the store. Otherwise I had a great experience. The storage was well maintained, accessible, secure and met all my needs 24/7.

Robert H.  |  Expérience générale 
Évaluation :
5

Super nice facility and super easy to rent from start to finish

John K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Q.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nick p.  |  Premières impressions 
Évaluation :
4

The actual rental process itself was great, but closing my account out was an absolute nightmare. It took 11 phone calls and several emails to get my account closed. The manager basically refused to contact me to discuss the issue. He even went so far as to send me an intent to pre lien my unit when my items were already out of the unit for almost 3 weeks.

Cortney M.  |  Expérience générale 
Évaluation :
4

Nice and clean place

Celoie M.  |  Expérience générale 
Évaluation :
5

Professional, helpful and polite. What more could you want in a customer experience? Hope the facility where we're going is as competent and nice.

Pete O.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Marshalyn V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan m.  |  Expérience générale 
Évaluation :
5

This facility has an outstanding staff one of the ladies at work to the front desk I can't remember her name is absolutely amazing to work with I had a very troubling situation with another location or a transmission I was scheduled to pick up a truck on Friday they failed to answer the phone and the doors are closed called U-Haul rescheduled the reservation for Saturday same situation as Friday and I went back to the location at 1900 Douglas Road and this lady made sure I had a truck for Saturday morning. This facility has an outstanding staff one of the ladies at work so the front desk I can't remember her name is absolutely amazing to work with I had a very troubling situation with another location Aurora transmission I was scheduled to pick up a truck on Friday they failed to answer the phone in the doors are closed called U-Haul rescheduled the reservation for Saturday same situation is Friday and I went back to the location at 1900 Douglas Rd. initial lady made sure I had a truck for Saturday morning

Robert P.  |  Expérience générale 
Évaluation :
5

Would be helpful if keypad could be blocked from the sun. Very difficult to read.

john g.  |  Premières impressions 
Évaluation :
4

Very nice and helpful staff

Mel D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gaither raye g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ida V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean S.  |  Premières impressions 
Évaluation :
3

I only have one BIG issue, when i was waiting for a uhual employee another customer came in without a face mask, i felt threatened and was concerned for my safety. If i were working there at uhaul i would protect my customers and coworkers by no mask no service as this is state law. As this person without a mask got closer i felt unsafe.

Christopher R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bria E.  |  Expérience générale 
Évaluation :
2

I have a couple of issues. I thought the online process was was smooth and easy until the alarm on my unit went off every time I opened it. I asked some employees about it and they told me the access code I was given via email doesn't do anything I needed an access card, to which they gave me. Now that I had my access card ( which wasn't mentioned as part of the online purchase process) I assumed my alarm issues would be solved. Wrong again. The alarm still goes off every time I open my unit. Then I come to find out that my unit has a wiring problem and is crossed up with another unit. So when I check into my unit I am deactivating the alarm for another unit, and some other unit deactivates my alarm. This is very annoying and discomforting. It defeats the purpose of the alarm in the first place. I was also informed that the issue "should be resolved in a few months". If I hadn't already filled most of the unit I probably would have canceled due to this issue. On a side note, the employees were very helpful and friendly.

Steven F.  |  Online Move In 
Évaluation :
5

First time I've been to a Uhaul so clean organized plus they make the storage so easy to move ur stuff. J'adore.

hector c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas D.  |  Expérience générale 
Évaluation :
5

very professinal

anthony v.  |  Premières impressions 
Évaluation :
5

Excellent job guys thank you very much

Roy M.  |  Expérience générale 
Évaluation :
4

Loved this U Haul. Very nice and friendly staff. Very clean and safe. I was there several times late at night. My only complaint is I paid for the whole month of April. 234 and moved out yesterday and they would not refund me the rest of the month. It was not the facility fault. U-Haul policy.

LOLA K.  |  Expérience générale 
Évaluation :
3

I'm not sure on how to comment after you trying to charge us for a full tank of gas when it was a half tank of gas. That is wrong!!!!

Jesse J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle P.  |  Expérience générale 
Évaluation :
3

I liked the inside parking and loading zone. I don't like paying over $100 a month.

Sarah P.  |  Expérience générale 
Évaluation :
5

The easy access plus beds for moving made the experience quick and painless.

EJ C.  |  Premières impressions 
Évaluation :
5

Great experience, quick rental and move out easy service!

Jason H.  |  Expérience générale 
Évaluation :
5

Great job

scott j.  |  Premières impressions 
Évaluation :
5

I cannot begin to thank the staff at the Montgomery IL U-Haul site enough, particularly Jeff! Everyone has been so helpful! Thank you for you excellent customer service!

charaine l.  |  Premières impressions 
Évaluation :
5

Greatest

marshall j.  |  Expérience générale 
Évaluation :
1

It took the clerk over 1 hour to complete the paperwork for me to rent a unit. It was an extremely long and time consuming process!! :(

Patricia D.  |  Premières impressions 
Évaluation :
4

only down side was when clearing out storage, noticed mouse droppings.

Joshua L.  |  Expérience générale 
Évaluation :
5

N/a

Kristine W.  |  Premières impressions 
Évaluation :
5

We love this place, conveniently located spacious well maintained good people. Always good service. Very happy you came to Montgomery we were one of the first customers and will be back. Fine job!

Dan S.  |  Expérience générale 
Évaluation :
5

Five star approval!

Jim S.  |  Premières impressions 
Évaluation :
1

Issues closing accout. Uhaul also mis reserved a truck for me at another facility and i had to rent a separate truck and use more time to complete my move. I will never reccomend using uhaul.

Tyler S.  |  Expérience générale 
Évaluation :
2

Office staff was not helpful, sometimes even rude. I will select another place in the future.

Robert M.  |  Expérience générale 
Évaluation :
5

Great service and fast.

Joshua L.  |  Premières impressions 
Évaluation :
4

Sales person very helpful and knowledgeable!!

mike c.  |  Premières impressions 
Évaluation :
5

I rented a 10' foot truck every thing was awesome return was the same.... also rented a storage locker service was great again. Enjoy your employees here friendly and knowledgeable!!!!

Jason H.  |  Premières impressions 
Évaluation :
5

Staff at this facility were professional, cordial, and very knowledgeable about anything I asked. I was super pleased and made to feel like a valuable customer. What a pleasant experience!

SCOTT S.  |  Premières impressions 
Évaluation :
5

Great service at this location very happy with the transaction good customer service as well

jared v.  |  Premières impressions 
Évaluation :
5

It was a wonderful and easy experience! Very helpful and quick and easy process!

Anna T.  |  Premières impressions 
Évaluation :
4

excellent customer service

Juan H.  |  Premières impressions 
Évaluation :
5

The whole process was smooth! Jemma was very helpful and nice!

Lisa E.  |  Expérience générale 
Évaluation :
1

Made reservations online for truck but did not have truck for me.

SUSAN F.  |  Expérience générale 
Évaluation :
5

After a bad experience on the 800 number, the team in Montgomery took great care of me.

Mike G.  |  Premières impressions 
Évaluation :
5

Mr Smith was very kind and accommodating!

Jennifer K.  |  Premières impressions 
Évaluation :
4

Very clean and friendly place. Just wish the access was more convenient. 24 hours access would be nice for people who work second or third shift. Other then that very good place to rent from

Joshua S.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

crystal s.  |  Premières impressions 
Évaluation :
5

Jeff and company were great to work with and were very helpful when I had questions or needed help.

Sean F.  |  Expérience générale 
Évaluation :
5

The best storage facility I have ever used. Easy access, well lit and temperature controlled.

Gerald A.  |  Expérience générale 
Évaluation :
5

Moving is never easy and having to store your belongings is an added step. Everyone at U-Haul facility Montgomery was extremely helpful.

bonita t.  |  Expérience générale 
Évaluation :
5

facility was clean, always felt the building was secure and had access to my storage facility whenever I needed. Absolutely no problems at all.

Kathy J.  |  Expérience générale 
Évaluation :
5

Professional, accomodating, reasonable...I cannot say enough great things about them! I have renter units and vehicles and supplies. Great staff.

Charlene C.  |  Expérience générale 
Évaluation :
4

Very satisfied with my entire experience.

JoAnn S.  |  Expérience générale 
Évaluation :
1

200 character limit is not enough to express how infuriating my experience with U-Haul, especially people at this location, was. I'm never recommending this to anyone to save them from this atrocity.

Na Yun C.  |  Expérience générale 
Évaluation :
5

Will come here again

Ricky J.  |  Expérience générale 
Évaluation :
5

Tanks for all

Jesus G.  |  Expérience générale 
Évaluation :
5

It's was an extremely pleasant experience from beginning to end. Thank you Jemma for making it comfortable and simple! We will be moving our other unit soon thanks to the experience.

Trevor & Kara W.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff. The facility was clean and well maintained. I didn't have any trouble accessing the unit. Will definitely use them in the future for storage needs.

latina b.  |  Expérience générale 
Évaluation :
5

Very friendly service.

Rob K.  |  Premières impressions 
Évaluation :
5

Excellent so far. Excited about new storage place, no more iced covered doors and snow. Great service, getting truck today and very excited. I will keep you posted. impressed with staff, and options.

Charlene C.  |  Premières impressions 
Évaluation :
4

The only thing keeping me from an excellent rating is the first experience with unloading. One bay was out of service, one was full of huge items and the third was occupied. Otherwise great..

Gerald A.  |  Premières impressions 
Évaluation :
4

I know there are a lot of people that come and go but the garage area could use sweeping a little more often.

Lawrence T.  |  Expérience générale 
Évaluation :
5

very nice facility

Patrick B.  |  Expérience générale 
Évaluation :
5

Great Place! If I ever need storage or rental truck again this will definitely chose this facility. Merci.

vickie b.  |  Expérience générale 
Évaluation :
5

Staff was amazing! Would rent from again.

Angelo Z.  |  Expérience générale 
Évaluation :
5

Donna was great to work with, she was very accommodating.

Antoinette B.  |  Expérience générale 
Évaluation :
5

This was the first time in over 30 years I needed to rent a storage room that was temperature controlled. The people were very polite and informative and the area very clean and very well lit.

JoAnn S.  |  Réservation 
Évaluation :
5

Easy to get to, clean. Staff was amazing! Helpful, informative, and KIND! Will be moving my mom soon from NY & will use again, even though I get a discount from my employee from competitors.

Angelo Z.  |  Réservation 
Évaluation :
5

All good! Very friendly staff and very helpful!

connie z.  |  Réservation 
Évaluation :
5

I am a client from Canada. I had rented a Ubox for my son in Downers Grove, Chicago. I was very pleased with the service provided from the start to finish. I would definitely recommend this facility

Al S.  |  Expérience générale 
Évaluation :
2

Customer agent was impatient and rude.

MARIA A.  |  Réservation 
Évaluation :
5

thanks for a welcoming smile, and providing some useful dolly that made unloading the truck and getting things into the storage unit so much easier. I could even help with the bigger items!

elizabeth V.  |  Réservation 
Évaluation :
2

Horrible customer service, Made us wait 2 hours before they would move containers so they could be emptied, after unable to have them delivered to us, and picked up at a convenient time.

Vicki H.  |  Expérience générale 
Évaluation :
5

staff was very helpful.

Denny E.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff.

Melissa M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

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